Where would I start to troubleshoot an issue with the MTP Application?
If I select the Media Player or Kies options, the MTP Application continually crashes and restarts every second.
I have connected the device in USB Debugging mode, then reconnected again and it still does it.
I've done the driver installation in the kies application and I've reset both the PC and the phone, behaviour is consistent. Kind of frustrating as I can't upload media (DRM....).
IF anyone has advice on where I could start troubleshooting this issue I would greatly appreciate it
More info:
Win Vista 32Bit
Stock galaxy S as delivered from the shop EDIT: I9000DTJF3
Kies 1.5.1.10071_32
spenceee said:
Where would I start to troubleshoot an issue with the MTP Application?
If I select the Media Player or Kies options, the MTP Application continually crashes and restarts every second.
I have connected the device in USB Debugging mode, then reconnected again and it still does it.
I've done the driver installation in the kies application and I've reset both the PC and the phone, behaviour is consistent. Kind of frustrating as I can't upload media (DRM....).
IF anyone has advice on where I could start troubleshooting this issue I would greatly appreciate it
More info:
Win Vista 32Bit
Stock galaxy S as delivered from the shop EDIT: I9000DTJF3
Kies 1.5.1.10071_32
Click to expand...
Click to collapse
Here is a fix my friend but say goodbye to your saved games and files..
[try transferring or backup your files using wifi or bluetooth in case you have important files on your phone]
[and also, try to backup your phone contacts to your sim because formatting will wipe your entire phone's data]
Once that is done, try to do the following.. go to Settings -> SD card and Phone Storage -> Unmount SD -> Format SD
Once you have formatted the SD card, go to Settings -> Privacy and then choose "Factory Data Reset".
Your phone should now be detected once you connect it to your computer this time around.
Hope this helps.
I've done this once before. I spent a significant amount of time getting the right data under my contacts and linking them properly, I need to know how to find out why kies is borked. Otherwise I'll wipe the phone and possibly be stuck in the same situation again.
Have you had this issue occur and this fixed it though?
I had similar problem. Tried everything you mentioned and nothing helped.
In the end I formated externas SD card. Flashed SG1 firmware and rooted the device (all done in a matter of 30 min).
It fixed the MTP aplication crashes (dont know what of three really did it).
I'd been having the same problem on my Galaxy S.
It had been working fine, and I've done nothing to the phone to change anything with it.
Just opened the MTP App on the phone, then just crash, restart, crash etc and kept looping like that.
(Mines the Optus AU version too - might be a problem with something on there?)
Anyways I used the WebSharing app to download all my files to a zip on my computer, then unmounted and formatted the internal SD card - and then rebooted the phone.
Once it rebooted, moved the zip files (unzipped) back onto the internal SD as they were originally and plugged into the USB and it all worked again.
Hello everyone, I'm new here and own a Galaxy S now for two weeks. Yesterday I to noticed/encountered the rebooting mtp application when plugging in the cable while the USB settings are set to 'connect to Kies'.
To be short I tried all offered solutions found on this topic on the web and in the end only the unmounting and formatting of the INTERNAL sd has helpt.
I made a backup via Websharing since selecting the 'mass storage' option didn't work for me yesterday. Obviously this is a slow way to make a backup. Try to only back-up what you deem to be imported files.
So the unmounting - formatting and rebooting (mounting) of the INTERNAL cards is the quickest solution and will safe you hours of work!
HOWEVER
Today I had the same rebooting MTP issue again. But since re-installing kies version 1.5.1.10083 I'm able to connect to the pc via 'Mass Storage'
You will see drive F: and drive G: if you at least succeed in connecting via the mass storage option.
I than did 2 things:
1.
I recently made some pictures and also copied some pictures from my pc to the G: drive ( INTERNAL SD) I renamed the pictures to short names so they didn't exceed 16 characters (one of the solutions I read online ).
2.
In the map data I found folders with the names of in my case Touiteur and Beautiful Widgets. Both folders contain a CACHE folder. I deleted the complete touiteur folder and thus also its CACHE folder.
Now I connected my Galaxy S to the usb cable again and behold, the rebooting of the MTP has stopped!
Now I'm not technical at all and have struggled with this issue the whole of yesterday ending up formatting my internal SD. And to be honest I don't know for sure what the working solution is in the end but can narrow it down to 2 things you may try if you can connect via the 'mass storage' option:
1. try giving pictures in G:\DCIM\folder name a short name if they are long or try to remove the pictures completely (make backup) just to see if either of this works.
2. Delete the CACHE folders in the APP folder under G:\data and see if this works
Again, I'm unsure what or why I solved it on my Galaxy S but give it a try if you have tried everthing else and do not want to format your INTERNAL SD
I've got a fix
Alright guys, I posted a video on how to repair the MTP application problem, especially for you spencee, check it out. Go to youtube and copy paste: MTP Application Crash Fix. And click the first one. It's by abrar447. Hope this helps!
Ok, I'm having this issue again! I watched the video by Abrar447 and deleted every single file in cash I could find ( actually did a search on the word 'cache' on the internal drive. Although I know this should now work my TMP application keeps rebooting. Am I missing something here ?
qman97 said:
Alright guys, I posted a video on how to repair the MTP application problem, especially for you spencee, check it out. Go to youtube and copy paste: MTP Application Crash Fix. And click the first one. It's by abrar447. Hope this helps!
Click to expand...
Click to collapse
Thanks again for posting this video. It actually worked for me, been trying to find the solution to that MTP crashing problem when trying to connect in Kies mode.
narrowed it down
I have this problem too. I saw the youtube vid and decided i'd delete one cache folder a time to see what was causing the problem. Found out that is was 'Sound Hound'. So i deleted the cache folder, MTP worked, then i used the app so it would create another cache folder, MTP clashed. Did it many times.
Hope this helps.
Aussi Optus
DTJG4
Root + One Click Lag fix
Really weird problem , after clearing the cache it works again.
I reccomend using CacheMate for Root Users (free or pro) which you can find in the market , you dont need to delete all the cache manually then
Hi..
Anyone know the exact name for the MTP Application..is there a way to replace the problematic version with a working version..On my ship with ROM. i9000dxjf4..MTP application showed steadily without keep crashing..
MtpApplication.apk
MtpApplication.odex.
If anyone has the working version (no crashing on Kies connection). can post here..I would like to experiment to overwrite it with a working version..
dehem333 said:
Really weird problem , after clearing the cache it works again.
I reccomend using CacheMate for Root Users (free or pro) which you can find in the market , you dont need to delete all the cache manually then
Click to expand...
Click to collapse
Perfect solution. Did the clearing manually - no success. Only Cachemate did the trick Thanks!
Soundhound
Hello,
I also had a lot of issue's with Kies. I also tried a lot. But the one thing that helped was removing SOUND HOUND (application and directory)
Hope this helpes for some people!
Cheers
I emptied the cache under the Android folder and it started working again. The thing is, as soon as I open the gallery, the cache is written again. I'll try to see if the new update fixed the issue.
The problem is the not cache in itself. The bug is the '16 character extension' problem. Google it if you like. The solution is to delete all the files having its last extension greater then 16 char, in your internal or external SD card.
I asked about the fix on twitter, the reply was this.
I found a small program which tell you which files are the problem.
Credits to the original creator, browse your SD card directory
Hello everybody,
i'm a bit new to Galaxy I9000 but i had the same issue with Kies and MTP apps. Actually i found out that the issue seems to be linked to file extension longer than 16 chars. Usually those files are inside cache directories so, you should just cancel them to fix it. I've got kies running correctly since then (last update of Kies running n Windows 7 64 bit). I know there is also a little app to scan files to search the 16 digits extension called "FileSearcherforKiesFix.rar" you can find it and download just putting it in google.
Hope this can help!
Regards
Mic
APK version?
karanits said:
The problem is the not cache in itself. The bug is the '16 character extension' problem. Google it if you like. The solution is to delete all the files having its last extension greater then 16 char, in your internal or external SD card.
I asked about the fix on twitter, the reply was .
I found a small program which tell you which files are the problem.
Credits to the original creator, browse your SD card directory
Click to expand...
Click to collapse
Is there an apk version of this? I'm unable to connect the phone to my x64 win7 at all right now...
Cheers,
Peter
Have tried everything and nothing seemed to work...
The "FileSearcherforKiesFix" finds some problematic files, but not all off them. Manually deleting long file names and cache folders seems to be insufficient either.. I think that there must be some cache files in other partitions that we cannot access via "Mass Storage" that are causing problems too. So we have to clear those files...
But thanks to a comment in this topic I have found a working solution:
1º Delete any problematic file with the "FileSearcherforKiesFix" method.
2º Use this app: http://www.appbrain.com/app/com.aac.cachemate.demo , with the option "PowerClear" turned on, and clear all cache from the phone.
After this the MTP thing installed instantly and now everything works.
NOTE: The "PowerClear" option may cause some undesired effects in some apps.. Backup first, or, use at your own risk.
For me the problem started when I copied lots of MP3 to my phone.
I solve this like this:
I connected my phone using the media mode.
Searched for all *.mp3 files
renamed them all to *.! (whatever extension)
(I use a program called FAR Manager, which is something similar to the old Norton commander, but for windows)
Connected with Kies and it got recognised
Hope it helps others
Related
we're gonna hit 2011 in less than a month.
Great, Bell has finally released Froyo, being one of the latest to do so.
Since i didn't really need Kies before, i never installed it, or tried to make connections.
Now i find out about these MTP Driver issues, not having the correct driver..... having to factory wipe your phone etc.
I have the 1.5.3.10103_102 Kies
So basically im in Kies mode, have no SIM card nor external sd card in the phone.
I connect with my PC (WinXP SP3 32-bit). the MTP Application screen on the i9000m just loops on that initializing stage.
----------------------------
I've basically read the majority of the threads and have little to no clue what to do. Since there is no clearly defined solution, as everyone seems to have a different cure
This is like buying an Iphone or an ipod... (whatever) and not being able to connect with iTunes
I had this same problem. The issue was that the MTP Application keeps failing if you have a file on your device with an extension longer than 16 characters.
i.e. filename.reallylongextension
For me, it was the Kobo app that had some long filenames. I deleted the files and then it connected to Kies again. Google the issue and you'll find some forum where someone wrote a little app to show you all the files on your phone that have long extensions.
Hope that helps!
I know, it's pretty bad isn't it? All I can tell you is what worked for me. Wipe everything :|
I copied all the data off my internal SD, wiped it, did a factory reset, and that worked. I've heard that you just need to go through and remove offending files because Kies can't handle certain length file names or something ridiculous like that, but I'm not going to mess around with that. It's easier just to clear the storage and restore it when you're done using their shoddy program
I upgraded from DI01 to DL09 via OTA and now USB Mounting doesn't work when I connect to my Mac. Has anyone had this issue?
Go into Setting > USB Settings > Ask on connection. Seems to have reset. If this works, ITS DOOBIE TIME
doobieking420 said:
Go into Setting > USB Settings > Ask on connection. Seems to have reset. If this works, ITS DOOBIE TIME
Click to expand...
Click to collapse
No doobie time...
Just got to a mac to give this a shot. Doesn't mount for me either! Shows a CD image with some of the pc installer files but not the directory of the phone itself. Very interesting. Upon unmounting, got a "The disk you inserted was no readable by this computer." message.
"you are not alone" -Michael Jackson
doobieking420 said:
Just got to a mac to give this a shot. Doesn't mount for me either! Shows a CD image with some of the pc installer files but not the directory of the phone itself. Very interesting. Upon unmounting, got a "The disk you inserted was no readable by this computer." message.
"you are not alone" -Michael Jackson
Click to expand...
Click to collapse
When did you start making coherent posts? I like it
jbr05ki said:
No doobie time...
Click to expand...
Click to collapse
Same issues here! I am hoping one of you AWESOME developer types can help us Mac users out on this one. I have made multiple inquiries to both Verizon and Samsung regarding this issue. Surprise, surprise...they each point the finger at the other! I pretty much lost all hope when the last Verizon rep I spoke to suggested I purchase an external SD card reader to transfer files...gulp!
Same problem !!!
Doesn't work with my Mac. Also tried Factory Reset.. still doesn't work....
Looks like I am not the only one ....
Also, the update left a weird status icon on the top next to my 3g icon in the status bar.
Please help..
Thanks,
Dj
Hey, I think I may know what the problem is, even though I don't have a Mac to test. I'm running stock ROM with DL09 OTA, and I discovered that when trying to mount the phone in mass storage mode, it wouldn't. It just showed up as a CD drive that contained an installer for the latest samsung drivers, and an app that opens IE to a page to download some kind of Verizon VCast media manager app. In other words, Verizon is trying to save you from yourself by forcing you to use their crap media manager software, instead of accessing the contents of your SD card directly.
I then realized that I hadn't de-bloated by removing all the Verizon apps, so I froze the VCast and VZNav apps (and Bing, and a few others) in Titanium Backup, and after that, Windows will now recognize and mount the SD card as expected.
I suspect that the funky CD mode thing is what is messing up mounting it on your Mac, so would suggest that you freeze those apps on your phone (you can also go in with ADB or Root Explorer and rename the .apk files, if you don't have Titanium Pro), and reboot the phone, and then try mounting it again.
ivorycruncher said:
...I then realized that I hadn't de-bloated by removing all the Verizon apps, so I froze the VCast and VZNav apps (and Bing, and a few others) in Titanium Backup, and after that, Windows will now recognize and mount the SD card as expected...
Click to expand...
Click to collapse
Can anyone confirm that this works? And particularly: which app needs to be stopped/"frozen"/removed for the fix.
I had searched a half dozen forums and not found a solution, that you found a fix is great news.
Not being able to access the SD card as a USB flash storage device is absolutely intolerable - I would say it's a serious flaw with DL09 and Verizon should "recall" the update or QUICKLY release a patch that "un breaks" it. The fact that they're probably doing this on purpose is sickening and infuriating.
I later confirmed that that doesn't fully fix the problem. The issue is in the kernel itself. Adrynalyne's 1/18 or later kernels fix the problem, at least for Windows, not sure about Mac, but there's a good chance it will. Try that and see what happens.
Posted from my DL09 SuperClean Fascinate with Voodoo
I left my TPT unattended for two days on.
When I've tried to use it again I got a message that Encryption did not end correctly to make a reset to original values.
This was strange and because recovery was not working I did tried that step as well without success.
Due to low battery, I manage to access settings and came to realize that there are strange certificates install like TURKTRUST Digital Certificate which I came to realize is reported to be a virus http://eromang.zataz.com/2013/01/04/fraudulent-turktrust-digital-certificat-used-in-active-attacks/
In recovery I see that I cannot mount the internal SD or data. I can connect trough ADB but I'm not an expert able to use it properlly.
Any ideas on how to recover my TPT?
Thanks in anticipation.
EDIT:using adb I manage to get the catlog ...hope someone is expert enough to go around this problem.
I only need to format / mount SDCard and data which is blocked now ...
i have got note 3 N9005 with the following info. android ver. 4.4.2 (N9005XXUENA2). it was working fine and i did not fine any problem with that firmware until i installed 2 applications the first is (APP2SD) and the second is (GL 2 App) and there was a free space of more than 4GB. Suddenly the phone restarted and first gave me a message of low space and all the phone builtin application (the gallery, the camera, the bluetooth, the s health and a lot of app) unfortunately stopped working. the free space shown in the storage tab in the settings is more than 4GB but when i enter any file manager such as "FX" or "EsExplorer" or "File Manager" even "My Files" gives me "storage media error" or "Access Denied" or "no storage media found" or "No Files" and off course i cannot find any of my data.
when i connected the phone to the laptop i found that the internal memory is 128MB only and completely empty.
unfortunately i tried a lot of solutions but with no solution.
1- to install the firmware again from the odin but the phone was not recognized on the laptop.
2- to restore the factory settings.
3- the wipe data/factory reset.
4- the wipe cache partition.
please i need help with this problem urgently. Many Thanks.
capmohamed said:
i have got note 3 N9005 with the following info. android ver. 4.4.2 (N9005XXUENA2). it was working fine and i did not fine any problem with that firmware until i installed 2 applications the first is (APP2SD) and the second is (GL 2 App) and there was a free space of more than 4GB. Suddenly the phone restarted and first gave me a message of low space and all the phone builtin application (the gallery, the camera, the bluetooth, the s health and a lot of app) unfortunately stopped working. the free space shown in the storage tab in the settings is more than 4GB but when i enter any file manager such as "FX" or "EsExplorer" or "File Manager" even "My Files" gives me "storage media error" or "Access Denied" or "no storage media found" or "No Files" and off course i cannot find any of my data.
when i connected the phone to the laptop i found that the internal memory is 128MB only and completely empty.
unfortunately i tried a lot of solutions but with no solution.
1- to install the firmware again from the odin but the phone was not recognized on the laptop.
2- to restore the factory settings.
3- the wipe data/factory reset.
4- the wipe cache partition.
please i need help with this problem urgently. Many Thanks.
Click to expand...
Click to collapse
Try removing them apps you installed, go to applications manager and delete the Data and cache they have.
If no good try this >>
dial *#12434# in your dialer and post the results... then >
Switch phone off and Press volume down, home button and power button at same time - tell me can you get to download mode?
radicalisto said:
Try removing them apps you installed, go to applications manager and delete the Data and cache they have.
If no good try this >>
dial *#12434# in your dialer and post the results... then >
Switch phone off and Press volume down, home button and power button at same time - tell me can you get to download mode?
Click to expand...
Click to collapse
N9005OXXENA5
Yes, I can enter the download mode but the phone is not recognized on the laptop. I changed so many drivers and updated the kies but still the problem.
capmohamed said:
N9005OXXENA5
Yes, I can enter the download mode but the phone is not recognized on the laptop. I changed so many drivers and updated the kies but still the problem.
Click to expand...
Click to collapse
KIES won't recognise the new boot loader from KK -- Try another port/cable or another computer to see if it picks up via ODIN
i tried another pc and onther cable and still the problem exists. is there any other solution to try.
thanks a lot my friends, at last i solved the problem.
capmohamed said:
thanks a lot my friends, at last i solved the problem.
Click to expand...
Click to collapse
If you would like to share how it would help others who may have the same problem.... :good:
Hello, ladies and lads!
Here's a short version of where I'm at: after installing Wondershare' s dr.phone Recovery on my mom's PC and using it on her phone:
its screen won't respond to touch (can't enter SIM card's PIN nor open screen lock)
the On/Off button won't turn off the phone on long press (maybe due to screen lock)
on restart there's a yellow text that reads "Set Warranty Bit : kernel"
the physical buttons still work
I can see the phone's files and folders only through PC's command prompt, using ADB ('This PC\Galaxy Grand Prime' folder in Win Explorer says it's empty).
Ideally I want to keep her data (FB Messenger, Skype, Chrome, WiFi passwords, etc), and her phone to function again. What do you think I should do?
I think I need an advice and suggestions from someone more experienced than me - I don't even know trusted sites where to download the firmware roms from.
The phone's details are (I'm afraid you'll have to walk me through to get more details to this list, as I'm new to the forum):
Phone: Samsung Grand Prime
Model name: SM-G530FZ
Firmware version: G530FZXXS1BQC2 (Android 5.0.2 with Baltic bloatware, I guess)
Now in detail:
My knowledge and experience regarding the smartphone software & restoration is very basic (I've only restored the firmware to a LG-L70 once some years ago, and that's it).
Before the problem I lost some over 600 media files from that phone by Cutting and Pasting a folder from phone's internal SD to PC's disc. Now I learned never to Cut-Paste important or irreplaceable files. The files ended up on the phone, because a folder with over 800 files couldn't be uploaded to the Google Drive (the camera's folder had over 1k files in it, so I moved some of them to another folder, which the phone created on the internal partition rather than the SD Card, where the original folder was from).
Instead of using a trusted software, I foolishly Googled a photo recovery program for phones, using my mom's PC. A list of bogus recovery program sites appeared (had to look them up on her PC, as I found only legit, widely trusted programs now, using my laptop. Those darn Google's personalized search result algorithms!).
Before using the dr.fone Recovery software I synced most of the data to her account.
Used the "free" dr.fone Recovery software as per its site's instructions, the phone did a restart and the touchscreen went unresponsive to touch. Later the software showed the lost files it found, and offered to restore them for a sum. Naturally I declined.
The software said that to return the phone to normal I need to disconnect the USB cable. I did so, but the phone's screen remained unresponsive to touch, even after restart (long-press [Pow] + [Vol-]).
I tried connecting an USB mouse via the dongle, but the mouse cursor didn't appear (maybe this phone doesn't have this functionality).
Now, after using that FAIL-covery program, I was overly cautious not to make things even worse.
I wanted to make a copy of the phone's internal SD state (or is it called a phone's hard drive?), to get the media files from the clone and to have a backup of mom's files.
But I failed: I downloaded APK, ncat, KingoRoot and BusyBox. Tried to follow the steps in this video: youtu[dot]be/KKkvkCgMeMA. Got stuck at "busybox not found" at about 10:27 mark in that video ("dd if=/dev/block/mmcblk0" "busybox nc -l -p 8888"). Turns out you need to run some of the apps from that phone prior to that step, and I don't know any workarounds.
Then I remembered that the files were on the external SD in the first place. Well duh! I then connected the Micro SD card to PC's reader via a Micro SD adapter. To make a copy of the SD card's 1s & 0s, and to restore the media files from said copy I used ZAR (Zero Assumption Recovery) z-a-recovery[dot]com/. The backup creation (an .ISO file or some such) and media recovery are free of charge.
Now I only need to remove duplicates and blurry pics (I think I had a Moleskinsoft's Clone Remover from an old PC magazine's CD lying around somewhere for the latter). Oh, and I better not forget to run a malware scanner on her PC and remove the mr.fone installed services and folders from it. Went a bit off-topic here, sorry!
Last I pulled a wifi passwords file with "adb pull /data/misc/wifi/wpa_supplicant.conf" command as per instructions on this page: mashtips[dot]com/see-wifi-password-android/. I don't know whether putting the file back on that phone will do the trick or not.
That's pretty much all.
I hope the situation can be resolved and I appreciate your input! :fingers-crossed: Maybe someone has come across a similar post, has constructive commentary or knows something obvious that I haven't come up with? Thank you in advance!
Edit 30 Jan '19: Got the phone working. Accessed the phone with a Chrome browser extension (name here). All accounts except some mail account were gone. WiFi didn't work.
Found a stock ROM here: (address here).
Found the Odin3 tool here: (address here). It came with a different locale ROM.
Flashed the 1st ROM with Odin. The screen started to work.
Flashed the 1st ROM with Odin again. The WiFi started working.
I'll update this with links soon.
I've got the exact same problem after using Dr Fone app!
Hi there.
I've got the same problem with my Samsung Galaxy Grand Prime after using Dr Fone, like you. I contacted Wondershare website from which I downloaded the app but they haven't bothered replying. Not happy at all!!
I contacted Samsung's support team and after trying different things (the usual stuff: reboot; remove the battery and SIM card; restart in Safe Mode; etc) which didn't solve the problem, they ended up telling me to reset the phone to the factory settings but that didn't work either.
Now my phone is stuck on the Samsung Galaxy Welcome screen which asks me to choose the language I want on my phone. The touchscreen is still unresponsive.
How did you manage to fix the problem if the touchscreen was unresponsive?
Thanks in advance for your help!
Your-Mum said:
Hello, ladies and lads!
Here's a short version of where I'm at: after installing Wondershare' s dr.phone Recovery on my mom's PC and using it on her phone:
its screen won't respond to touch (can't enter SIM card's PIN nor open screen lock)
the On/Off button won't turn off the phone on long press (maybe due to screen lock)
on restart there's a yellow text that reads "Set Warranty Bit : kernel"
the physical buttons still work
I can see the phone's files and folders only through PC's command prompt, using ADB ('This PC\Galaxy Grand Prime' folder in Win Explorer says it's empty).
Ideally I want to keep her data (FB Messenger, Skype, Chrome, WiFi passwords, etc), and her phone to function again. What do you think I should do?
I think I need an advice and suggestions from someone more experienced than me - I don't even know trusted sites where to download the firmware roms from.
The phone's details are (I'm afraid you'll have to walk me through to get more details to this list, as I'm new to the forum):
Phone: Samsung Grand Prime
Model name: SM-G530FZ
Firmware version: G530FZXXS1BQC2 (Android 5.0.2 with Baltic bloatware, I guess)
Now in detail:
My knowledge and experience regarding the smartphone software & restoration is very basic (I've only restored the firmware to a LG-L70 once some years ago, and that's it).
Before the problem I lost some over 600 media files from that phone by Cutting and Pasting a folder from phone's internal SD to PC's disc. Now I learned never to Cut-Paste important or irreplaceable files. The files ended up on the phone, because a folder with over 800 files couldn't be uploaded to the Google Drive (the camera's folder had over 1k files in it, so I moved some of them to another folder, which the phone created on the internal partition rather than the SD Card, where the original folder was from).
Instead of using a trusted software, I foolishly Googled a photo recovery program for phones, using my mom's PC. A list of bogus recovery program sites appeared (had to look them up on her PC, as I found only legit, widely trusted programs now, using my laptop. Those darn Google's personalized search result algorithms!).
Before using the dr.fone Recovery software I synced most of the data to her account.
Used the "free" dr.fone Recovery software as per its site's instructions, the phone did a restart and the touchscreen went unresponsive to touch. Later the software showed the lost files it found, and offered to restore them for a sum. Naturally I declined.
The software said that to return the phone to normal I need to disconnect the USB cable. I did so, but the phone's screen remained unresponsive to touch, even after restart (long-press [Pow] + [Vol-]).
I tried connecting an USB mouse via the dongle, but the mouse cursor didn't appear (maybe this phone doesn't have this functionality).
Now, after using that FAIL-covery program, I was overly cautious not to make things even worse.
I wanted to make a copy of the phone's internal SD state (or is it called a phone's hard drive?), to get the media files from the clone and to have a backup of mom's files.
But I failed: I downloaded APK, ncat, KingoRoot and BusyBox. Tried to follow the steps in this video: youtu[dot]be/KKkvkCgMeMA. Got stuck at "busybox not found" at about 10:27 mark in that video ("dd if=/dev/block/mmcblk0" "busybox nc -l -p 8888"). Turns out you need to run some of the apps from that phone prior to that step, and I don't know any workarounds.
Then I remembered that the files were on the external SD in the first place. Well duh! I then connected the Micro SD card to PC's reader via a Micro SD adapter. To make a copy of the SD card's 1s & 0s, and to restore the media files from said copy I used ZAR (Zero Assumption Recovery) z-a-recovery[dot]com/. The backup creation (an .ISO file or some such) and media recovery are free of charge.
Now I only need to remove duplicates and blurry pics (I think I had a Moleskinsoft's Clone Remover from an old PC magazine's CD lying around somewhere for the latter). Oh, and I better not forget to run a malware scanner on her PC and remove the mr.fone installed services and folders from it. Went a bit off-topic here, sorry!
Last I pulled a wifi passwords file with "adb pull /data/misc/wifi/wpa_supplicant.conf" command as per instructions on this page: mashtips[dot]com/see-wifi-password-android/. I don't know whether putting the file back on that phone will do the trick or not.
That's pretty much all.
I hope the situation can be resolved and I appreciate your input! :fingers-crossed: Maybe someone has come across a similar post, has constructive commentary or knows something obvious that I haven't come up with? Thank you in advance!
Edit 30 Jan '19: Got the phone working. Accessed the phone with a Chrome browser extension (name here). All accounts except some mail account were gone. WiFi didn't work.
Found a stock ROM here: (address here).
Found the Odin3 tool here: (address here). It came with a different locale ROM.
Flashed the 1st ROM with Odin. The screen started to work.
Flashed the 1st ROM with Odin again. The WiFi started working.
I'll update this with links soon.
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