Database Users

The Honeymoon is Over, The True side of Sprint?

First off, anyone who works for Sprint know about this 90 day probation period before I'm allowed payment plans on my bill? Working in a Sprint store and working in the oppressing dictatorship they call Sprint Customer Service are two very different things it would seem, so if anyone who actually works for Sprint Customer Service (call centers) would please enlighten me about this policy that I've never heard of and never read about in my Agreement, it would be much appreciated.
The “Honeymoon” is over (30 day return trial period) I love the phone its better than the iPhone 4 in almost every way (horrendous build quality, horrendous audio/video recording are the only two major cons I see with the evo).The 4g is nice to have at home and in most places when I'm outside, But... now Sprint is beginning to show their true colors with their Gestapo-like tactics, I asked for a grace period or promise to pay at a certain date so I won't be "hotlined" anymore, every single rep I spoke to on the phone were spitting the same old premeditated scripts at me, supervisors were even worse and very aggressive, when I asked to be transfer to a higher up department I would wait ages(30-40mins) only to be hunged up on by a person who seems to never have good reception and can barely hear me…
During my 30 day trial the two times that I did call(for MSL, forgot it the first time) Sprint Customer Service they were very polite and willing to help me with any issue I had. So now that I’m stuck with them for 2 years they feel like they can just treat me like a piece of **** it would seem.
When I had T-Mobile they would bend over backwards to keep me happy, they were very friendly and polite, never hunged up on me, treated me with respect and not just like another number.
I love the phone but I can’t deal with these Gestapo drones, They remind me of the Vogons from The Hitchikers guide to the Galaxy, mindlessly bureaucratic and aggressive. (http://en.wikipedia.org/wiki/Vogon)
If I knew how 2 face these a-holes were I wouldn’t of even enter that Radioshack on that day of June 4th
They won't set up a payment plan or promise to pay with me because I haven't been a customer with them for 90 days yet! So I'm just a slimey slithering worm rolling in my own feces to them.
They are suspending my account next Monday July 19th I told them I will have funds available the following day Tuesday July 20th and will Pay my past due but they refuse to work with me! $25 reactivation fee. All they care about is squeezing as much money out of the customer as possible, that clutch $10 “premium data fee” should have been a huge RED flag. Thank god for the awesome XDA developer community for keeping me at least partially sane through these hard times! =)
If anyone of you is wondering, I’m in-between jobs, the bank gobbled up my past two paychecks so I was not able to keep up on my bills, and this was at the end of my 30 day trial ironically. Now there’s no way to cancel my service with Sprint without paying the $200 ETF, since I’m 10 days out of the 30 day trial.
This was more of a rant more than anything, but I would be very grateful if any current or previous Sprint Employees can give me some insight on how to penetrate the big red bureaucratic wall that is Sprint Customer Service Thank you!

Doesn't really sound like their fault at all. Balance your money.

should have thought twice before getting a $200 phone with $10 premium data charge when you're in between jobs.

I lost my job on July 4th lol

Sorry to hear about your run of bad luck. I'm past my 30 days also, and Sprint customer service has been good to me.

You just have bad luck.

vbyt said:
should have thought twice before getting a $200 phone with $10 premium data charge when you're in between jobs.
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X2! Bought on 06/04 fired on 07/04. Pretty sure you could've cancelled on 07/05 under the circumstances.
--- First post in over 2 years of having been here. Wow.

They have been pretty good with me. I didn't know about the automated payment discount, so they took off the difference from my bill for me.
Good luck on getting a new job. I put an ad out to hire a photo editor for my company and got 367 applications. They are applicants top of their class having masters and can't get jobs right now. My advice is to take ANY job right now and quit after finding a better job. $10 an hour is better the $0 an hour.

90 day "probational" period is what I'm the most PO'd about. I've never heard of such policy. Its like saying "I don't trust you, you're a piece of sh** to me until you pay me for 90 days. So go *** yourself until then." -Sprint

rutter9 said:
They have been pretty good with me. I didn't know about the automated payment discount, so they took off the difference from my bill for me.
Good luck on getting a new job. I put an ad out to hire a photo editor for my company and got 367 applications. They are applicants top of their class having masters and can't get jobs right now. My advice is to take ANY job right now and quit after finding a better job. $10 an hour is better the $0 an hour.
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Agreed I've even applied at Walmart and Mcdonalds!

lmao, yeah dude it really all comes down to "you shouldnt buy something you cant afford" rutter hit the nail with her first comment

Tundricles said:
I lost my job on July 4th lol
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Hmm I remember on another cellphone forums (can't link that site ;P) there was a list of numbers with a few that would get you straight past tech support and to the higher ups. I remember the had some pretty high up number too, but I'm not sure if the numbers still work. I'll see if I can find the list.

sucks to be you ! how is this sprints fault ?

Tundricles said:
Agreed I've even applied at Walmart and Mcdonalds!
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One of my friends has his masters and is an English teacher (was) right now he's washing dishes!

YOU lost YOUR job and can't afford the contract that YOU signed. How is this Sprint's problem? Seriously, that's just horrible luck for you, but don't blame Sprint for your own misfortune.

I have said for years "Sprint is a great phone company until you have to speak with them or need customer service"
I have learned to not let myself get so enraged at their lack of customer service. I choose to be their customer and sometimes I wish I didn't get a 27% discount because there have been SOOOO MANY times I would have told them to please shove their attitudes somewhere and bill me the ETF's. EVERY time I call it's like they assume I'm trying to scam them out of something. It's like once you are beyond 30 days and committed to the "agreement" they don't care if you leave or stay but they'll be damned if your gonna get good customer service.
I love my phone and I get great service (reception, 3g and cdma) and my monthly bill is very reasonable but the way Sprint conducts their customer lack-of-service is pretty disgusting.

They won't work with you because you haven't proven yourself to be a credible customer. The fact of the matter is, you started service with them on June 4th. FFWd to today, 40 days later, and you cannot honor your contract to pay the first month's charges.... So they suspend your account until you pay up. Sounds to me like you should've planned better and left a buffer of $ to pay your obligations. How is it their responsibility to bend the rules for an irresponsible customer? It's not. Learn from it.

I would suggest emailing them. Whenever I've emailed them I get a return phone call by one of the people higher up in the company. The first line CS people are always going to give you the scripted response, I'm just glad that I can understand them now since they now have people who's first language is English.
I've been a Sprint customer for about 9yrs, their CS is stellar now compared to what it was.

Jye75 said:
They won't work with you because you haven't proven yourself to be a credible customer.
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Not entirely true. I've been a Sprint customer for more than 7 years and I've NEVER had my service disconnected for late payment and they still treat me like an opponent not a customer.

nebenezer said:
Not entirely true. I've been a Sprint customer for more than 7 years and I've NEVER had my service disconnected for late payment and they still treat me like an opponent not a customer.
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Probably a crap rep then.
My familie's been with them a while always treated us well.
Then again 4 lines, and we always buy 4 phones at once.
We also have a business line with like 12 nextels on it.

$10 monthly charge... (Not for 4g)

It's funny, until sprint started in with BS explainations for the charge I had no problem at all with it. I was told when I bought the Epic that the charge was a network charge for 4g. And that was at a sprint store.
As a matter of fact, I was totally cool with it! And cool with it knowing it'd probably be a year minimum until I had the service because I live in a small town about 150 miles from Denver.
When it wasn't cool with me is when they started saying crap like this: http://community.sprint.com/baw/thread/53633;
What do you guys think? I'm pretty annoyed by it at this point.

Wasn't it the senator from WV that said "if you're gonna get raped, maybe you should just lay back and enjoy it?"
I like to think of the $10 bull$hit fee as that. Even though it's complete and utter BS, they tacked it on, and if you want one of the power phones, you'll just have to deal with it, so you might as well just pay up and enjoy the awesome phone.

quit *****ing.... its obvious its to build a network that needs to be paid off... you dont want that $10 fee get a different phone

setox said:
quit *****ing.... its obvious its to build a network that needs to be paid off... you dont want that $10 fee get a different phone
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I'm not *****ing FYI. I don't like people that I pay almost $200 a month for almost 8 years piping smoke up my ass.
But then if you'd have actually read the post and the provided link you'd have probably understood that..

jirafabo said:
Wasn't it the senator from WV that said "if you're gonna get raped, maybe you should just lay back and enjoy it?"
I like to think of the $10 bull$hit fee as that. Even though it's complete and utter BS, they tacked it on, and if you want one of the power phones, you'll just have to deal with it, so you might as well just pay up and enjoy the awesome phone.
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I agree %100 with ya. I think they need to call it what it is, like the rep I bought my phone from did.

i was just talking to my friend about this yesterday, Im under his family plan and its crap the **** they are charging for. Between the two of us its 120 each a month. and like 4g we are not able to use it, now if that 10 bucks was being used to expand the network so I could use it, I would be fine with it. But the link says its not for the network...what BS

That might be the dumbest thing I've ever read...
Sent from my SPH-D700 using XDA App

I just came from sprint after being away from them for a year with the ass raping big red. Trust me when i say that sprint's plans are way better then a lot of carriers out there. The only reason i left them a year ago is because of service in my area wasn't the best but i have moved and have 5 bars. Anywho, it is only costing my wife and i 129.99 (2 smart phones) a month for 1500 minutes then unlimited everything else plus the $10.00 4g charge (which is labeled that way on my bill and explained to me by every rep in person and on the phone that way.) my verizon bill for 1 smart phone and 1 multi-media phone was 170.00 a month for 1400 minutes.
So if you want to ***** about 10 a month and being ass raped then get a pay by the minute phone and don't buy the latest and greatest thing. This is the problem with our society is that we just want to ***** rather then find a solution. Also, nothing is free and a new technology network needs to be paid for. Prolly when you renew contract after 2 years you won't have to pay anymore and the network will be everywhere 3g is as all phones will prolly be 4g.
So again. STOP *****ING

I think you guys are missing the point... the point is that Sprint is lying about the $10 charge not being for 4g access... If anyone were to call Sprint and ask them about it they will feed you the same BS line they fed me... "its because of the HD content the Epic and Evo recieve , that's its constantly updating and that's its a charge to cover all that extra data"... Which we all know to be pure crap... Now you must ask yourself... "why doesn't Sprint just fess up and say yeah it is for 4g access"... Well let me tell you, if they were to announce that it is for 4g access then they would have to bring 4G access to all markets... Which they have no control over because if you did some research you would find that Sprint 4G isn't really Sprint's... Their entire 4g network belongs to Clearwire, a wireless competitor. Which is why there has been so much controversy over it... in fact a class action lawsuit has already been filed and is widely published on the web... just google Sprint 4g Class Action Lawsuit... Now I've been a loyal Sprint customer for the past 10 years and quite frankly I would be completely fine with paying the $10 if they would just admit to what it is really for and not insult the intelligence of their customers saying that its for the "Premium Content" for the Epic and Evo knowing full well that the exact same content can be found on the Hero or any other non-4g device.
Sent from my SPH-D700 using XDA App

They really are dude. I spelled it out in the OP so I don't get it.
I've never even considered another carrier. I love sprint's service. As a matter of fact. My wife stil has verizon and I refuse to switch. I've been with them for years and won't do it. So between us we pay almost $400 to verizon and sprint. And we constantly argue which is better,even thoughshe knows sprint is! So I'm a fanboy lol

I dislike being lied to and I dislike being called 'whiny' or '*****y' or being told to 'shut up' when I am merely expressing an opinion. It was my understanding that I was free to post my opinion on these boards. This is the second time this has come up and I am going to re post what I said in the last thread:
raylusk said:
Tell me what law sprint violated. They didn't violate any. Your only argument is that you deserve a good phone. If you can't do better than that you should just let this discussion drop. The fact is that in a competative market companies can charge what they want and we as consumers can chose to pay or go somewhere else. Well if the issue was that important to you go somewhere else. Of course you will still pay more than you pay at sprint.
The other things you cited are also abuses of the courts and the taxpayers. It doesn't make this particular abuse any better. Like I said you have made it clear that you knew about the fee prior to purchasing your phone yet purchased it anyway. What law do you think should allow the government to intervene and change the agreement you made. Would that be the law of fairness? Or how about the law of I deserve a top of the line phone? I am being sarcastic here but would truly like to hear what law sprint has violated. So far no one has been able to answer this. Even the attorney for the case says he is investigating to see if sprint violated any laws.
Sent from my SPH-D700 using XDA App
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Actually, recently Verizon as well as many other carriers were sued successfully due to their policies of ETFs being a violation of consumers rights even though those signing up knew about the ETFs. The issue was that someone who had a month left on their contract had to pay the same fee as someone who was canceling a month into the plan and thus was a violation of their rights.
Now I'm going to pull a sly little trick:
The issue was that someone who had a month left on their contract had to pay the same fee to cancel their contract as someone who was canceling a month into the plan and thus was a violation of their rights.
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Watch this!
The issue was that someone who had no 4g coverage had to pay the same fee to use 4g as someone who had 4g coverage and thus was a violation of their rights.
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Oh gosh! By changing just the words of the type of fee its the same circumstance!
Also, part of the reason I'm on Sprint is that my area gets terrible cell reception in general and other cell carriers have actually allowed me to cancel service without incurring an ETF because I could not use the service for which I was paying. I knew I was signing up for a cellular service and they would charge me but because I could not use their service they allowed me to get out of my contract. Again, same situation.
Even if we look at the fact they say its for the extra data you're going to use, I'm paying for unlimited data. So lets go to an analogy: I go to a buffet. I'm a small guy, so they know I probably won't eat a lot. A fat guy comes in behind me so they believe he will eat more than me so they charge him an addition fee to eat at the buffet even though the fee covers "all you can eat." That is a violation of consumer rights.
I understand that Sprint is cheaper but paying $10 a month basically because I chose to buy a better phone is absurd.
In addition, if Sprint were in the process of rolling out coverage to where I live, or even where I will be moving in 8 months, I'd pay. I'd pay oh-so-willingly. I'd be unhappy that they were lying about what the charge was for, but I would pay. But they're not. So I'm being lied to and I'm paying for YOUR service, so I have every god damned right to be ****ing angry about it.

dantichrist said:
I agree %100 with ya. I think they need to call it what it is, like the rep I bought my phone from did.
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They can't just call it what it is, because then there would be a bunch of butthurt people trying to sue them because they cannot use the service they are paying for. Its a lot easier for everyone to understand that its for the 4g, but for corporate to stick to the line that its for the high end devices features. Its obvious its for the 4g service, and even then you have people complaining and calling for class action lawsuits against sprint. I am sure that the Sprint's legal team have figured out that they are safer describing at a corporate level that the fee is for the high end phone and not the high end service. And I am also sure that Sprint has made it known to employees to describe the fee as a 4g charge, so that if any customer complains to corporate, they can just pass it off as some misinformed store employee.

muyoso said:
They can't just call it what it is, because then there would be a bunch of butthurt people trying to sue them because they cannot use the service they are paying for. Its a lot easier for everyone to understand that its for the 4g, but for corporate to stick to the line that its for the high end devices features. Its obvious its for the 4g service, and even then you have people complaining and calling for class action lawsuits against sprint.
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People like you are so hilarious. You're only real arguments are name-calling and immaturity. You present no evidence except opinion and childish insults.

kenvan19 said:
People like you are so hilarious. You're only real arguments are name-calling and immaturity. You present no evidence except opinion and childish insults.
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Wut? I didn't call anyone a name, and nothing I said was immature unless you really want to nitpick my word choice. Would it make you cry less if I changed "butthurt" to "offended"?

muyoso said:
They can't just call it what it is, because then there would be a bunch of butthurt people trying to sue them because they cannot use the service they are paying for. Its a lot easier for everyone to understand that its for the 4g, but for corporate to stick to the line that its for the high end devices features. Its obvious its for the 4g service, and even then you have people complaining and calling for class action lawsuits against sprint. I am sure that the Sprint's legal team have figured out that they are safer describing at a corporate level that the fee is for the high end phone and not the high end service. And I am also sure that Sprint has made it known to employees to describe the fee as a 4g charge, so that if any customer complains to corporate, they can just pass it off as some misinformed store employee.
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Actually no they do not in any way describe it as a charge for 4g, in fact if you were to call customer service they will tell you exactly what was told to me in my previous post, and then if you decided to call them on it they will simply tell you that in order to have that device active on the account you MUST have that particular billing code.... And to even further prove my point, the next day I got a automated call survey about my interaction with customer service... When I rated it low, I received a call afew hours later from a Customer Satisfaction rep and when I explained my issue, guess what she told me.... thats right.... the EXACT same thing.. "Oh, you are getting that charge because the Evo and Epic are cutting edge devices and because of that fact they are constantly connecting to the web and updating apps and what not" at which point I did a facepalm and promptly disconnected the call.

Did you read my post? I clearly explained that Corporate will always stick to the line that its for a high end device, most likely because of some stupid legal issue. The employees at the stores however ALWAYS tell you its for the 4g service. I have spoken to at least half a dozen when I was buying my phone, and EVERY ONE of them described it as a 4g fee.
Also, this is how its described on my online bill.
Premium Data (required for this device)
$10.00
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Then you are lucky to have such honest sales reps in your area... My sales rep didn't even tell me about the charge and I had to find out on my bill... and thus the reason for my frustrating call to Customer Service

Sleeth7 said:
Then you are lucky to have such honest sales reps in your area... My sales rep didn't even tell me about the charge and I had to find out on my bill... and thus the reason for my frustrating call to Customer Service
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Jesus, thats pretty ****ty. I would have been pissed too.

No doubt! And the problem is that it's a your word against his if you complained about it. That really sucks. I'm glad because the reps here are really cool.

muyoso said:
Jesus, thats pretty ****ty. I would have been pissed too.
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And if you are curious about the legal issue as to why they cannot call the charge 4g access or whatever, it's because Sprint has no control over where they can offer 4g access... Their entire 4g network is piggybacking off of Clearwire and for people in areas like myself with 0 Clearwire presence within a 300 mile radius... We are pretty much SOL. So by calling it "Premium Data" and linking it to the phone they can charge anyone with the device... vs calling it 4g Access then people can call up and say "I have no 4g in my area so take it off until it is active here"

FCC wants your feedback on Tmobile buyout by AT&T

Guys,
FCC is looking for the opinions from general people like us on the T-mobile-ATT deal. Checkout the links for more info :
http://www.tmonews.com/2011/04/make-your-voice-heard-tell-the-fcc-how-you-feel/
http://phandroid.com/2011/04/30/fcc-wants-your-input-on-the-t-mobile-buyout/
This is a great opportunity to fight the greedy At&t and stop the GSM monopoly in USA

Thanks for the heads up! Done.

I think its a bunch of bs. Its just them making us think we have a voice in this whole ordeal; in the end
this is big business and it all boils down to dollars. Just a masquerade.
Sent from my "TriggerHappy" Vibrant!

Awh I posted about this before you did lol I guess my title was bad
Sent from my SGH-T959 using XDA App

duboi97 said:
Awh I posted about this before you did lol I guess my title was bad
Sent from my SGH-T959 using XDA App
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I think I posted 56 mins before you did
Let's hope this deal fails

I honestly dont care. I moved to tmobile to get away from the lies, trickery, and robbery. Turns out they are a company just like att with worse service.
I was made many promises before my contract, not one of them were true. Now I'm locked in my contract and they won't even try to make anything right even though all the proof given. They just say, "sorry there is nothing we can do for you, and we are not obligated to fulfill the promises the representatives gave you. We are truly sorry you were lied to."
I've heard that line 8 times from managers! I've given up, I'm finishing up my contract or canceling when the money becomes available and moving to verizon. At least ill have the services I pay for.
So far I've noticed that most companies dont care about right or wrong, only who gets the benefits. Sooner this is learned, the less hard life will be.
Sent from my SGH-T959V using XDA Premium App

Darksurf said:
I honestly dont care. I moved to tmobile to get away from the lies, trickery, and robbery. Turns out they are a company just like att with worse service.
I was made many promises before my contract, not one of them were true. Now I'm locked in my contract and they won't even try to make anything right even though all the proof given. They just say, "sorry there is nothing we can do for you, and we are not obligated to fulfill the promises the representatives gave you. We are truly sorry you were lied to."
I've heard that line 8 times from managers! I've given up, I'm finishing up my contract or canceling when the money becomes available and moving to verizon. At least ill have the services I pay for.
So far I've noticed that most companies dont care about right or wrong, only who gets the benefits. Sooner this is learned, the less hard life will be.
Sent from my SGH-T959V using XDA Premium App
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Made me stop reading right there.

sahil04 said:
Made me stop reading right there.
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AT&T may have bad customer service, but their coverage sure wrecks T-Mobile's.
I borrowed my friend's SIM a few weeks ago when I was going on a trip to Washington DC (from Dallas), and I wanted to have 3G where we went.
My mom's Vibrant, was constantly losing 3G signal.
My Vibrant, running on the 1900 band on AT&T, lost 3G signal ONCE for about 15 seconds, then came back.
Only thing with AT&T is, that their plans are expensive
(funny story, I went to a AT&T store to see how much a plan would be with them, and apparently, their texting plan offers unlimited Mobile to Mobile (who uses land lines except doctors, and offices?), and for 700 minutes, unlimited texting (with basically unlimited minutes), and 2GB data (never go over 1GB anyways, and I save $5!), I would pay $150 for 2 lines. That is $110 off what I pay now with T-Mo, and that's a DAMN good save)
and their customer service is bad.
They aren't that bad, and I am switching to AT&T because of that story.

Wow tmo customers service is awesome

Just called in to request a port. I must've gotten the best csr on the planet. She was very polite and nice. Took care of my port request quickly. I then questioned about my huge ass first bill. She proceeded to credit me $70 activation fee plus fixed a couple other erroneous charges. Bill dropped from $181 down to $101. I'm very pleased and impressed with Tmobile so far. Came from vzw, those jerks were rude and disrespectful.
Sent from my SGH-T999 using Tapatalk 2

jdpdata said:
Just called in to request a port. I must've gotten the best csr on the planet. She was very polite and nice. Took care of my port request quickly. I then questioned about my huge ass first bill. She proceeded to credit me $70 activation fee plus fixed a couple other erroneous charges. Bill dropped from $181 down to $101. I'm very pleased and impressed with Tmobile so far. Came from vzw, those jerks were rude and disrespectful.
Sent from my SGH-T999 using Tapatalk 2
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What did you say about the bill?

Try calling them to see if they will give you the unlock code for your phone.
I know a family member got 3 T-Mobile phones and they gave him emails of all three phones with unlock code and instructions when contacting customer service.

How the hell did you do that? Lol
Sent from my cm_tenderloin using Tapatalk 2

T-Mobile is is usually pretty good with that stuff. Most of the time the cs is tops.

I had a simalar experience. Had to fight verizon for them to cancel my line. Tmobile has been great!
Sent from my SGH-T999 using Tapatalk 2

jdpdata said:
Just called in to request a port. I must've gotten the best csr on the planet. She was very polite and nice. Took care of my port request quickly. I then questioned about my huge ass first bill. She proceeded to credit me $70 activation fee plus fixed a couple other erroneous charges. Bill dropped from $181 down to $101. I'm very pleased and impressed with Tmobile so far. Came from vzw, those jerks were rude and disrespectful.
Sent from my SGH-T999 using Tapatalk 2
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Thats noting. I got ATT to drop my bill from $209 to $114. Threaten them to cancel and they will cave in

Ill have 3 lines at 35 each for activation. Verizon only charges 35 on primary maybe I'll use that as an argument
Sent from my MB855 using xda premium

Sango2 said:
Try calling them to see if they will give you the unlock code for your phone.
I know a family member got 3 T-Mobile phones and they gave him emails of all three phones with unlock code and instructions when contacting customer service.
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You have to have the phone on the account for so many days or prove that you paid outright for it. Then they can go through once you meet all the requirements.

Yes, T-Mo Customer Service is outstanding. You don't need to threaten to leave them for them to take action. Sure there are probably a few bad ones scattered around here and there but you can't blame them for that. After all, we're only human.

My friend called twice yesterday to see if he can extend his contract now 4 months early so that he can buy an S3 and both people said no. I found that quite lame, has anyone been able to extend their contracts early?

jdpdata said:
Just called in to request a port. I must've gotten the best csr on the planet. She was very polite and nice. Took care of my port request quickly. I then questioned about my huge ass first bill. She proceeded to credit me $70 activation fee plus fixed a couple other erroneous charges. Bill dropped from $181 down to $101. I'm very pleased and impressed with Tmobile so far. Came from vzw, those jerks were rude and disrespectful.
Sent from my SGH-T999 using Tapatalk 2
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I think it really comes down to the area, and who you get a hold of. Its the exact opposite over here. My buddy is always fighting with Tmobile, and Verizon jumps at every chance to help me.
Sent from my DROIDX

Sniper_5 said:
I think it really comes down to the area, and who you get a hold of. Its the exact opposite over here. My buddy is always fighting with Tmobile, and Verizon jumps at every chance to help me.
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It also depends on how you reach out. My experience with AT&T has been that customer service is beyond terrible if you call in, but the employees at the corporate retail stores are extremely knowledgeable and helpful.

djsaad1 said:
My friend called twice yesterday to see if he can extend his contract now 4 months early so that he can buy an S3 and both people said no. I found that quite lame, has anyone been able to extend their contracts early?
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Yes but I was only a few weeks early. 4 months is a long time for a full upgrade so you really can't blame them for that. They will give him an early upgrade but that's about it for now.

Voltage Spike said:
It also depends on how you reach out. My experience with AT&T has been that customer service is beyond terrible if you call in, but the employees at the corporate retail stores are extremely knowledgeable and helpful.
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I wish the VZW was like that here. All the local stores treat me like I'm wasting their time unless I'm buying something. If I have an issue I just call in now. It really pissed them off when I had the guy on the phone FWD my early upgrade to the store so I could pick it up same day( after the store denied my early upgrade and said it wasn't possible). The guy at the counter threw the phone on the counter and walked away.
Sent from my DROIDX

My personal dealings with Tmobile CSR have been stellar. They work with you like a human instead of a number.
One time I was trying to save dollars on my phone bill so I was looking around their website. I ended up disabling my family plan's text messages. Got a bill a month later for 600+, I freaked out.. and called. The lady explained how it was binding to the contract when making online changes. Long story short she understood, reset my plan like nothing happened and asked me to watch my clicks
Then I moved to an area with less than strong 4G. Reception and data was spotty anywhere in my new home. I was really considering moving to a different company. I called and they sent me a free signal repeater. I've had better service ever since.
Where their service may be rocky they treat us well. In a society where it's all about product we forget that service is part of the product.
Sent from my SGH-T999

Verizon is terrible at CS until you get to the higher ups. I had a EnV Touch before my current X2 andvi went through 8 phones and they refused to offer me something else when 7 of them were software problem's. My X2 is another hyped up ****ty phone unless you run a rom. A mass Exodus happened on this phone starting with release of GNex. Most everyone filed a BBB complaint and after getting good customer support they let me upgrade early in April almost 11 months after phones release. I know now to go to the nice people at their HQ rather then at the store. Complete idiots work their at mine.

My full upgrade isnt due until September, but they just said on the phone, I can get the S3 for 279 with rebate but the phone is back ordered!

Abbens said:
My full upgrade isnt due until September, but they just said on the phone, I can get the S3 for 279 with rebate but the phone is back ordered!
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Does the rebate mean u pay $330 up front and get $50 back in mail or is it 279 and then u get 50 back meaning u only pay 230? In in the same situation my full upgrade isn't till first week of Sept
Sent from my HTC Vision using xda app-developers app

otariq said:
Does the rebate mean u pay $330 up front and get $50 back in mail or is it 279 and then u get 50 back meaning u only pay 230? In in the same situation my full upgrade isn't till first week of Sept
Sent from my HTC Vision using xda app-developers app
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No she told me on the phone that I would have to order it now for $279 then get the $50 back. I said no because there was no ETA on when they would get a new shipmint in

Verizon is the worst.

So today Verizon has finally succeeded in screwing me out of my unlimited data package. Check this out. So my girlfriend goes into the Verizon store to get an upgrade to her phone to a smart phone. The chick behind the counter told her that I had a 4gig package and i only use around 3 gigs a month, so if she turned it into a shared data plan it wouldn't cost any extra. So I get off work and she tells me she got a new phone, blah blah blah, sharing 4 gigs of data. So I called up Verizon and told them the situation and they gave me an email I could write a complaint too and that they don't offer the unlimited package anymore so it would be impossible to switch me back. So not only did they lie to my girlfriend they also pretty much told me to get fu#%ed.
Yeah this is a complaint post, but I also wanted to thank all the devs who made this a great a phone, and because I am leaving Verizon I will have to switch my phone. Verizon and their cdma standard strikes again!
Thanks again to all the devs, i'll be sorry to see my Play go.:crying:

Att xperia play ftw
Sent from my overclocked desire z via tapatalk app

That totally blows. I for one plan on telling VZ to suck my white hairy a$$ when I my contract is up. I will mostly get the AT&T xperia play and unlock it to use on T-Mobile. But yeah that is total b.s. sucks man..
Sent from my R800x using xda premium

So what're you going to do? Make them lose one customer and you go elsewhere? Do you think they care? Do you actually think other companies won't do the same?
Sent from my R800x using xda app-developers app

savage24x said:
So what're you going to do? Make them lose one customer and you go elsewhere? Do you think they care? Do you actually think other companies won't do the same?
Sent from my R800x using xda app-developers app
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Yes, no and maybe. But what would you do? Stay with them after they lie to you or yours? I don't know about you but when a company I pay 150 bucks a month takes a big steamy dump in my mouth, I really don't think I want to do business with them.
So yeah maybe the next company might squat down and take a dump too, but I'll give someone else the benefit a doubt for a while.
Sent from my R800x using xda premium

Gonna end up doing the same thing. Either get a Galaxy Nexus or just leave Verizon.
Sent from my locked R800x using XDA Premium

savage24x said:
So what're you going to do? Make them lose one customer and you go elsewhere? Do you think they care? Do you actually think other companies won't do the same?
Sent from my R800x using xda app-developers app
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That's learned helplessness. Look it up if you don't know what it is. Don't ever eat **** just because you feel like you can't make a difference.
Also, op, threaten to leave and they should give you unlimited as well as some credit to your account. If they don't then bounce to another carrier. Plenty cheaper than v.

systoxity said:
That's learned helplessness. Look it up if you don't know what it is. Don't ever eat **** just because you feel like you can't make a difference.
Also, op, threaten to leave and they should give you unlimited as well as some credit to your account. If they don't then bounce to another carrier. Plenty cheaper than v.
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Or call up the corporate ladder. Seriously, if someone you talk to on the phone doesn't help, ask to speak to their manager. Follow it up the line or send emails. There is no reason why that representative's deceptive practices should be okay, even to the company. Especially if they want your business. Tell them you're cancelling your account and aren't going to pay that cancelling fee. That's the thing that'll make the difference.
As for me, unless something like that happens first, I'll be switching when my contract is up at the end of next year. Switching to Virgin Mobile, who has actually started getting some pretty decent phones lately. Prepaid ftw!

lightningdude said:
Or call up the corporate ladder. Seriously, if someone you talk to on the phone doesn't help, ask to speak to their manager. Follow it up the line or send emails. There is no reason why that representative's deceptive practices should be okay, even to the company. Especially if they want your business. Tell them you're cancelling your account and aren't going to pay that cancelling fee. That's the thing that'll make the difference.
As for me, unless something like that happens first, I'll be switching when my contract is up at the end of next year. Switching to Virgin Mobile, who has actually started getting some pretty decent phones lately. Prepaid ftw!
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I already went as high up the ladder as I care too. If unscrupulous practices are ok at the salesman level, and taking into account the companies shift towards the money instead of the consumer, I am pretty much done with them. Epicly disappointed and done.

I think you are being a **** when you call. When I recently lost my unlimited data due to a retard rep at Walmart switching the code to a tiered data plan. I called them and was courteous and knowledgable. Being polite and firm at the same time got the rep to put the unlimited data SOC code back on my account, without even transferring me to another department or higher level rep. Try again, and lose the attitude ,no one will respect you.
.....but let's say you were already pretty rude and showed a high level of frustration and anger, all that is recorded into the notes section of your account for all reps to see. So be careful or no matter who you get transferred to they will politely tell you to fck off.

kelvenha55 said:
I think you are being a **** when you call. When I recently lost my unlimited data due to a retard rep at Walmart switching the code to a tiered data plan. I called them and was courteous and knowledgable. Being polite and firm at the same time got the rep to put the unlimited data SOC code back on my account, without even transferring me to another department or higher level rep. Try again, and lose the attitude ,no one will respect you.
.....but let's say you were already pretty rude and showed a high level of frustration and anger, all that is recorded into the notes section of your account for all reps to see. So be careful or no matter who you get transferred to they will politely tell you to fck off.
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Your probably right, but I find it hard to be polite and courteous to company that lies and misrepresents information.

Don't take this the wrong easy as I hate VZ. But its not VZs fault for this.. it was the lying rep, probably get a perk for switching people to the Shared Data. I would call back explain politely the situation telling g them you feel this was a lie to your girlfriend and your account was switched to shared data against your consent. If you are the authorized user amongst the two of you then they should be a little more helpful.
Sent from my R800x using xda premium

Any news on this OP?