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I need to go about returning my 8125 to warranty exchange. Problem is, I did not purchase the phone, rather bought it brand new off of someone else. (who bought it from cingular) The other person is unwilling to do the exchange. Excluding the issue of the reasons for the exchange, and any physical damage (there is only scratches) could I do a warranty exchange without the involvement of the seller? I plan to say the phone keeps freezing. Worked with my razr.
Also, I flashed the phone to a new rom, will this void the warranty? Do i have to flash back to summiter's stock rom? Thanks a lot.
1) Normally Cingular's gonna want some sort of proof of purchase. Since the phone's not been out more than a year though you might be lucky on that point.
2) It had better have the STOCK ROM (not summiter's not Mr. Clean not anything custom, STOCK) before you send it in. Otherwise they're gonna know you messed with it.
where can i get the stock rom
Well according to this link http://www.htcwizardweb.net/node/161 one of the ROM's available from Summiter is infact the original ROM. Summiter must have backed it up before starting to play with it, I guess.
If the rom is still a cingular rom will not void warranty.
If not -
This is the stock rom ftp://[email protected]/Wizard/Roms/Cingular/Cingular_RUU_1.8.11.1.WWE.ship.exe
If the device is supercid unlocked then do a simple downgrade - if not you will have to go down this path. http://forum.xda-developers.com/viewtopic.php?t=47848
This sucks
I have the same problem got it brand new on ebay everything was wrapped in original box including the sim card. the touch screen is having issues the bottom part wont' do anything. tried to call cingular the would not help .. i explained that i am a cingular customer but i have the phone so i can use it on a data plan with t mobile and they would not help at all told me that if i didn't get the item from them or their authorized seller they will not help. I have been on the phone wiht HTC america a total of 4 hours back and forth and they won't help. look sell it on ebay...... and call it a day. I will never purchase another cingular branded phone. thinking of switching to tmobile but their service sucks. sprint out of the question i have too many unlocked phones big investment and i refuse to be locked to one phone using sprint or veriozon. the entire deal sucks.... they should sell phones like in europe walk in the store get a phone at the phone's price not at some larger price just to line the fat greasy pockets of cingular ceo's they tricked me inot migrating my good at&t plan they told me that i had 15 days to decide and i can cancel but when i asked for my at&t plan they tell me some story about they don't have th plans anymore. I still have th at&t sim so what give the whole think sucks. lets move to europe
Did you tell them you didn't buy it from them? I've done several exchanges and they have never asked me that. They just ask for the IMEI number (which identifies it as a Cingular phone and the model) and then process the exchange. Whatever you do, do NOT volunteer the fact that you got it elsewhere and you should be OK, but yes return it with the stock ROM
stock rom
you mean i can go to the store without a reciep and get a replacement
Re: This sucks
alynch75 said:
the entire deal sucks.... they should sell phones like in europe walk in the store get a phone at the phone's price not at some larger price just to line the fat greasy pockets of cingular ceo's
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Now this is a logical fallacy. Have you even bothered to price the cost of a Wizard in the UK? If they were priced the way you say, you'd be paying a whole lot more for them. Retail price on an unlocked Wizard is between $600 and $700 USD. Retail price on a locked unit (ie, just walk into a store in the US and buy it straight out) is $450. With a contract from either T-Mobile or Cingular you can get them from $0-$100.
When you buy used on eBay you always take a risk. Without a proof of purchase, the store/carrier is really under no obligation to warranty the phone for you. Sure, many times they will but it is silly to assume that they have to do it. If you wanted that level of service you would have bought from the store in the first place. Nothing says you can't walk into a retailer, buy a phone and not get a contract.
If you've got a defective phone you really should be taking it up with the guy who sold it to you on eBay as fully working.
hello wait a minute
I got it on ebay and the guy who sold it said it was brand new now i can't get in contact with him. the contact info that ebay has is a po box. they guy won't return my calls. He sent me one email asking me for the imie number after i gave him that number all of a sudden the phone would not boot into windows. The inial problem was the touch screen now the entire thing is toast. Should I call my credit card company and dispute the charge.
Just giving someone an IMEI number should not cause a boot failure by itself, however the simply fact that he asked for it is somewhat suspect as there is no legit reason for a seller to need to ask a buyer for the IMEI number of a phone after it has been sold.
I'm not saying this is your case, but the first thing that pops to mind is insurance fraud. A popular eBay scam right now is to sign up for phone service and get an expensive phone for free. The person in question will also get phone insurance. Then they put the phone up for sale and collect the cash, while at the same time reporting it to the carrier as lost or stolen. The phone then gets replaced and they have both cash in hand as well as a new phone.
In much of the world (ie all over Europe) this doesn't work well as IMEI blocking has been implemented by the carriers there. If a phone is reported lost or stolen the IMEI is added to a database and none of the cooperating networks will allow it to register. In the US this hasn't happened yet on the GSM networks. With the CDMA networks they tie to the ESN on the phone and will block a lost or stolen phone (as well as one with an outstanding balance).
Regardless, had the IMEI been blocked by the carrier, you would not be able to make calls but the Wizard should still boot up and function as a PDA. Of course, if the seller was trying to pull insurance fraud that would explain why he asked for the IMEI and is now ignoring you. It would be rather simple for the seller to do a warranty exchange with Cingular on your behalf, but if the phone was reported lost or stolen he wouldn't exactly want to be phoning up Cingular and asking them to service the phone.
Just some idle speculation.
Re: hello wait a minute
alynch75 said:
I got it on ebay and the guy who sold it said it was brand new now i can't get in contact with him. the contact info that ebay has is a po box. they guy won't return my calls. He sent me one email asking me for the imie number after i gave him that number all of a sudden the phone would not boot into windows. The inial problem was the touch screen now the entire thing is toast. Should I call my credit card company and dispute the charge.
Click to expand...
Click to collapse
I believe that you should contact EBay or Paypal and your credit card number to put the case on the dispute...let them know that the item not in working condition as they advertise. You may spent a lot of effort and time for it but at least..... this will make the seller to contact you and deal with you again.
Format has failed
I was able to flash the rom. The flashed completed but it still freezes at the start up screen it says the following:
IPL 2.25
SPL 2.25
GSM 02.25.11
OS 2.25.11.1
its stuck onthe Cingular logo screen. When I try to do a hard reset it give the error message
format has failed.....
Can this device be saved?
Sounds like it is having trouble initializing a section of the flash. My guess is that there's a bad flash chip on there. If I ever saw that on my Wizard I'd be on the phone asking for a warranty replacement.
How do i get the replacemente
How do I get the replacement. I got it off Ebay. Will HTC give me a replacement if so please send me a number where I can contact them.
update of my situation
Well still no reply from the seller so I called the credit card company and dispute the charge. i have copies of the guys ad... and copies of the rude emails he sent me. The credit card company told me just hold on to the defective phone and the emails and they will take care of it.. Apparantly the seller was working from a Post office box he was pay apal verified. I just hope no one else falls victim to this guy.
Re: stock rom
alynch75 said:
you mean i can go to the store without a reciep and get a replacement
Click to expand...
Click to collapse
No. Do it online or through the phone. (Online is easiest)
I got this phone on eBay for about 350$, today I received it in the mail and surprisingly it came with a sim still attached to its enclosing.
The package is full everything is included... headphones, manuals, cables...etc
I find it very strange to include a brand new sim...
I have sent an email through eBay asking seller about the source and sim...etc
I dunno what the answer would be or if there will be an answer at all!
Can this be stolen? what are the scenarios?
maybe its a pay as you go sim card,
Where was the sim found exactly? if it's second hand then it could be the previous owners. If it's new then it's either a pay as you go card, as already suggested or a contract sim card waiting to be activated.
It could also be a stolen phone but for $350 i doubt. Easiest way to tell is if it came with the shipping screen protector on it. It has the words "to prevent damage please remove from pants pocket before sitting down" or something like that.
Well, phone is like new t-mobile USA, seller says in auction:
"Title says it all, HD2 new in box, opened to test and used for about one hour. Locked for tmobile but easy to unlock. Great phone and one of the best displays I have ever seen but have to sell. All sales are final and are AsIs. Warranty for 11months through tmobile is still valid by imei"
I just don't want to get into any kind of trouble for buying potentially stolen property, should I call t-mobile?
Phone contained few family pictures, no call history, when I click on software information is showed 7 min of outgoing call and almost 2 min of incoming call.
This is the weirdest phone deal I ever made on eBay !!!!
I shouldn't worry about it. I'd guess it is a t mobile payg card, because the phone will still be locked to tmo, so the seller is including one. That way if some dim wit buys it and tries to put a different network sim in and it doesnt work, the seller can say 'hey, i gave them a sim'. (i'm an ebay seller, ebay are [email protected], take money offa ya at the slightest complaint from a buyer.)
The hours testing sounds fair but only 11 months warranty? how long has this guy had it? overall it sounds above board and if it is nicked you actually have proof you had no idea as long as you take a copy of the item description and keep the invoice
TMobile USA version of the HD2 comes with a Tmobile sim so that you just have to call tmobile (number on the sim) and provide the sims number to activate it (this is so that if you bought the phone via phonecall to tmobile and not in a tmobile store, you can use the phone no problem). That's most likely what you're referring to.
Seller replied to my question saynig:
"I kept the sim card since it was linked to my personal data and
with my address book. It was purchased at a tmobile corporate
store just over 30 days ago and can be checked with tmobile
customer care by imei"
I guess that's an acknowledgment that he bought it himself.
i guess so but it does put a big question over where the sim card that came with it came from because if he kept the original what the hell is the one you have?
I can imagine only one scenario (if he is being truthful). He was already a T-Mobile customer when he purchased the package, and he just shoved his old sim in (the one that contains his contacts), he didn't need the new sim included in the package so he left it intact.
My gf's old phone broke, and I found a cheap HD2 on craigslist. I went ahead and bought it from the guy. He seemed ok, maybe a LITTLE shady. When I brought it home and told her how I got it, she became worried that if we put her sim card into it, and it IS stolen, a red flag will show up at T-mobile and she might get into trouble.
Is there any way T-mobile can tell who has the phone if it IS stolen? Also, if she ever has to send it in for a replacement through warranty, will she be screwed? I know I shouldn't have bought it off of Craigslist, but it's too late for that now...
Well, you could always call T-Mobile and ask them if it was reported stolen ....
Don't think they will call the police on you , If you tell them you are going to , but I bet they will want to take your name, just in case ...
Lol this whole thread seems shady as hell.
Sounds like the OP might be trying to fish answers for his own endeavors...
lol, i know. it sounds pretty bad, but i assure you, that's not the case.
they can tell if it's stolen. they can tell if more than one person has the same IMEI number. whoever was using the phone will have that IMEI on their account, and if your gf puts her sim card in it, they will be able to see the IMEI from the phone. that's done on purpose, so that if someone does report a stolen phone, and the IMEI turns up on another account, they can flag it. however if it was not reported stolen, then there isn't much they can do as they don't know whether or not the original owner sold it to you or a shady guy on craigslist sold it to you, so reporting to the authorities would be pointless for them, as it may have been a legal transaction. as for calling them, they're probably not going to give you the info if that IMEI is registered in their system, they may not even tell you if it is. but if it has been reported stolen, and the IMEI shows up under a different account it will probably be flagged, I'm not sure what would happen at that point. More than likely rather than calling the authorities they'll just cut off the service to the phone.
Try a prepaid sim card and see if it was IMEI blocked?
well, we put her sim card in it and nothing has happened so far. i suppose it was legit.
If you got it with box, supplies and cables its very low chance that it stolen. Actual price in my local craiglist is really low, but it doesn't mean that most of all are stollen
tmobile dont care if the phone stolen or not. it doesnt really matter.
Slash8915 said:
My gf's old phone broke, and I found a cheap HD2 on craigslist. I went ahead and bought it from the guy. He seemed ok, maybe a LITTLE shady. When I brought it home and told her how I got it, she became worried that if we put her sim card into it, and it IS stolen, a red flag will show up at T-mobile and she might get into trouble.
Is there any way T-mobile can tell who has the phone if it IS stolen? Also, if she ever has to send it in for a replacement through warranty, will she be screwed? I know I shouldn't have bought it off of Craigslist, but it's too late for that now...
Click to expand...
Click to collapse
If that were possible I would like to think they would have told me when my TouchPro2 got stolen... The fact that they didn't mention anything like that leads me to believe they can't tell just by the sim card.
i buy/sell phones on craigslist almost weekly and put my sim in all of them
when i call t-mobile to change the internet plan they always ask me where i bought the phone. i always say from t-mobile and they never say anything about it. guess they cant really tell
hope this helps
Slash8915 said:
My gf's old phone broke, and I found a cheap HD2 on craigslist. I went ahead and bought it from the guy. He seemed ok, maybe a LITTLE shady. When I brought it home and told her how I got it, she became worried that if we put her sim card into it, and it IS stolen, a red flag will show up at T-mobile and she might get into trouble.
Is there any way T-mobile can tell who has the phone if it IS stolen? Also, if she ever has to send it in for a replacement through warranty, will she be screwed? I know I shouldn't have bought it off of Craigslist, but it's too late for that now...
Click to expand...
Click to collapse
Hi,
I'm not in the US but i always purchase phones from US and UK on ebay.
Always when i buy phones which are doubt to be stolen or reported as stolen i use this site www.checkmend.com.
They are even recommended by ebay. They claim to have a connection to a database that has all the information on Mobile Phones, Laptops, GPS navigators, etc. Which they can track by the serial number.
In your case you will need to provide them with the IMEI number of your phone and they will give a report on the status of the phone and past owners if they are registered. (they send this report by email instantly. they charge you USD 2.99 for this service. i thinks its quite worth than the risk.)
in my experience I've tried this service twice and a HD that i bought from the UK was returned with a report that said "This item has been blocked during its lifetime by one or more UK network(s)." which means it was reported lost or stolen.
and i even tried my HD2 which i'm using currently which i got from US cos i didn't get any box or accessory with it. But the report came out clear and i am in peace of mind.
Hope this helps.
ruwan7 said:
in my experience I've tried this service twice and a HD that i bought from the UK was returned with a report that said "This item has been blocked during its lifetime by one or more UK network(s)." which means it was reported lost or stolen.
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Click to collapse
usefull site. does it give any detail? i blocked my last phone thinking i'd lost it, 4 weeks later it turned up in a friends sofa, so i had them un block it and used it for another 18months.
i guess that would give the response you gave above..
Someone mentioned the IEM number that is the way they can tell if its stolen. So when and IF you ever take your phone into the store to have the useless sales people help you solve some problem. That is how they will know if its stolen. If there is a way to tell by electronic signal Tmobile simply doesnt care. I asked when I bought mine and they told me to get insurance. I asked how do you know if I dont just keep the phone and get a new one for 100 bucks. IEM number shows up was their answer.
Your IMEI and sim info are constantly broadcast about the cell network, you don't have to go into a store for this information to be picked up.
http://www.numberingplans.com/?page=analysis&sub=imeinr is one of the most common websites for checking your IMEI number (it's free), but do be careful with posting your IMEI/Serial number online at any site. Some are looking for valid IMEI numbers to use illegally.
Damn those shady Craigslist guys...
c2tmdsn said:
when i call t-mobile to change the internet plan
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Click to collapse
I could be mistaken but I believe that if you select the G1 unlimited data plan, then any smart phone you have after that will not need to be updated...I am using the G1 plan with my HD2 and it works fine. So maybe you can avoid lying to them.
All,
I recently purchased a Galaxy Note III in Australia.
A few hours later, I left my phone in the local KMART counter by accident. After searching for the phone for a whole day. I reported my phone as lost to my carrier and they IMEI blocked my phone.
2 days later, the local KMART store called me to let me know that someone has handed in my phone in.
I called up my carrier to let them know I found the phone, unfortunately however I was advised after 24 hours of the phone being reported as lost or stolen and IMEI blocked it cannot be restored/undone.
I am now stuck with a dead Galaxy Note III that I cannot use to make calls and a 24 month contract I cannot cancel with my carrier.
Can someone please help guide me the process I need to follow in order to change IMEI number on my phone permanently?
I have seen several guides on the internet however they are related to the S3/Note II and nothing on the Note III.
I'm really needing someone to help me with this. I appreciate the help.
gekrem said:
All,
I recently purchased a Galaxy Note III in Australia.
A few hours later, I left my phone in the local KMART counter by accident. After searching for the phone for a whole day. I reported my phone as lost to my carrier and they IMEI blocked my phone.
2 days later, the local KMART store called me to let me know that someone has handed in my phone in.
I called up my carrier to let them know I found the phone, unfortunately however I was advised after 24 hours of the phone being reported as lost or stolen and IMEI blocked it cannot be restored/undone.
I am now stuck with a dead Galaxy Note III that I cannot use to make calls and a 24 month contract I cannot cancel with my carrier.
Can someone please help guide me the process I need to follow in order to change IMEI number on my phone permanently?
I have seen several guides on the internet however they are related to the S3/Note II and nothing on the Note III.
I'm really needing someone to help me with this. I appreciate the help.
Click to expand...
Click to collapse
It is illegal to change the IMEI of a phone in Oz... No-one here on XDA will give you those instructions....
If u are the ph owner with proof ...then go shout bang and whatever at yr carrier and ask them to fix or replace the unit.
Teleported from my SM-N9005 from the Enterprise
They wont do it. It's my fault and it can't be unblocked.
Can be unblocked
Since You Purchase the Handset on Contract, Just go back to the original Store of Purchase and explain the situation to them.
They will have all your details on the Computer. (Your Name, Address, IMEI of Handset.) They can make a call or give you the Information to prove Ownership.
I saw this on many occasions. Customers misplacing handsets and having them Blocked only to find them after a frantic search.
If You can show Proof of Ownership IT CAN BE UNBLOCKED.
I used to work for Telstra and know for a fact that they can be unblocked. Just need to prove that You are the Original Owner and have a Store Receipt and/or Contract Details.
More Info here - http://www.amta.org.au/pages/amta/FAQs.on.mobile.security
Mod Edit
Discussing,advertising,advocating changes or replacement of imei numbers is not allowed on XDA.
Thread closed
malybru
Forum Moderator
Hello I went on kijiji and saw a galaxy note 3 for $550. I thought this was a good deal as other were going for $600, $650. So i went out and bought the phone. I checked my SIM card and everything and it was working fine. However, I did see that it was from T-mobile because it said so on the back and I asked the guy and he said his cousin gave it to him. So I went home and told my cousin. My cousin then told me about IMEI and how they blacklist it and stuff. So i did some research, put the IMEI number on t-mobile check and what do you know, it was black listed from t-mobile. I tried calling the guy but he won't answer. My question is should I expect the phone to stop working anytime soon or something? I'm on Wind mobile by the way.
Nope. At least as of now, there's no cross check between companies. But, be aware, the phone is stolen.
Sent from my Note 3 via Tapatalk
You may have the police arrive to take it back... I hope you got a written receipt....
This is frequently seen in mexico and other latin american countries, as far as I know the technitians can re-implement the IMEI or generate one from scratch. but it's a tad expensive!
Mind you that this is against the law as it is a stolen mobile device. I think I might've heard that If you send your package to some state in Mexico, let's say Tijuana, they may or may not fix it for you and there may or may not be a costly charge for the service.
Changing the IMEI is illegal, which will get you into alot of trouble if they find you. Secondly, there is a national north american IMEI blacklist. You cheaped out and bought a phone that was stolen. Next time be wary of the phones you buy on craigslist or kiji. The only way you may be able to salvage some money back is to sell it overseas. The phone is not usable, and the carriers will not unblacklist it for you.