Database Users

Warranty Exchange?

I need to go about returning my 8125 to warranty exchange. Problem is, I did not purchase the phone, rather bought it brand new off of someone else. (who bought it from cingular) The other person is unwilling to do the exchange. Excluding the issue of the reasons for the exchange, and any physical damage (there is only scratches) could I do a warranty exchange without the involvement of the seller? I plan to say the phone keeps freezing. Worked with my razr.
Also, I flashed the phone to a new rom, will this void the warranty? Do i have to flash back to summiter's stock rom? Thanks a lot.

1) Normally Cingular's gonna want some sort of proof of purchase. Since the phone's not been out more than a year though you might be lucky on that point.
2) It had better have the STOCK ROM (not summiter's not Mr. Clean not anything custom, STOCK) before you send it in. Otherwise they're gonna know you messed with it.

where can i get the stock rom

Well according to this link http://www.htcwizardweb.net/node/161 one of the ROM's available from Summiter is infact the original ROM. Summiter must have backed it up before starting to play with it, I guess.

If the rom is still a cingular rom will not void warranty.
If not -
This is the stock rom ftp://[email protected]/Wizard/Roms/Cingular/Cingular_RUU_1.8.11.1.WWE.ship.exe
If the device is supercid unlocked then do a simple downgrade - if not you will have to go down this path. http://forum.xda-developers.com/viewtopic.php?t=47848

This sucks
I have the same problem got it brand new on ebay everything was wrapped in original box including the sim card. the touch screen is having issues the bottom part wont' do anything. tried to call cingular the would not help .. i explained that i am a cingular customer but i have the phone so i can use it on a data plan with t mobile and they would not help at all told me that if i didn't get the item from them or their authorized seller they will not help. I have been on the phone wiht HTC america a total of 4 hours back and forth and they won't help. look sell it on ebay...... and call it a day. I will never purchase another cingular branded phone. thinking of switching to tmobile but their service sucks. sprint out of the question i have too many unlocked phones big investment and i refuse to be locked to one phone using sprint or veriozon. the entire deal sucks.... they should sell phones like in europe walk in the store get a phone at the phone's price not at some larger price just to line the fat greasy pockets of cingular ceo's they tricked me inot migrating my good at&t plan they told me that i had 15 days to decide and i can cancel but when i asked for my at&t plan they tell me some story about they don't have th plans anymore. I still have th at&t sim so what give the whole think sucks. lets move to europe

Did you tell them you didn't buy it from them? I've done several exchanges and they have never asked me that. They just ask for the IMEI number (which identifies it as a Cingular phone and the model) and then process the exchange. Whatever you do, do NOT volunteer the fact that you got it elsewhere and you should be OK, but yes return it with the stock ROM

stock rom
you mean i can go to the store without a reciep and get a replacement

Re: This sucks
alynch75 said:
the entire deal sucks.... they should sell phones like in europe walk in the store get a phone at the phone's price not at some larger price just to line the fat greasy pockets of cingular ceo's
Click to expand...
Click to collapse
Now this is a logical fallacy. Have you even bothered to price the cost of a Wizard in the UK? If they were priced the way you say, you'd be paying a whole lot more for them. Retail price on an unlocked Wizard is between $600 and $700 USD. Retail price on a locked unit (ie, just walk into a store in the US and buy it straight out) is $450. With a contract from either T-Mobile or Cingular you can get them from $0-$100.
When you buy used on eBay you always take a risk. Without a proof of purchase, the store/carrier is really under no obligation to warranty the phone for you. Sure, many times they will but it is silly to assume that they have to do it. If you wanted that level of service you would have bought from the store in the first place. Nothing says you can't walk into a retailer, buy a phone and not get a contract.
If you've got a defective phone you really should be taking it up with the guy who sold it to you on eBay as fully working.

hello wait a minute
I got it on ebay and the guy who sold it said it was brand new now i can't get in contact with him. the contact info that ebay has is a po box. they guy won't return my calls. He sent me one email asking me for the imie number after i gave him that number all of a sudden the phone would not boot into windows. The inial problem was the touch screen now the entire thing is toast. Should I call my credit card company and dispute the charge.

Just giving someone an IMEI number should not cause a boot failure by itself, however the simply fact that he asked for it is somewhat suspect as there is no legit reason for a seller to need to ask a buyer for the IMEI number of a phone after it has been sold.
I'm not saying this is your case, but the first thing that pops to mind is insurance fraud. A popular eBay scam right now is to sign up for phone service and get an expensive phone for free. The person in question will also get phone insurance. Then they put the phone up for sale and collect the cash, while at the same time reporting it to the carrier as lost or stolen. The phone then gets replaced and they have both cash in hand as well as a new phone.
In much of the world (ie all over Europe) this doesn't work well as IMEI blocking has been implemented by the carriers there. If a phone is reported lost or stolen the IMEI is added to a database and none of the cooperating networks will allow it to register. In the US this hasn't happened yet on the GSM networks. With the CDMA networks they tie to the ESN on the phone and will block a lost or stolen phone (as well as one with an outstanding balance).
Regardless, had the IMEI been blocked by the carrier, you would not be able to make calls but the Wizard should still boot up and function as a PDA. Of course, if the seller was trying to pull insurance fraud that would explain why he asked for the IMEI and is now ignoring you. It would be rather simple for the seller to do a warranty exchange with Cingular on your behalf, but if the phone was reported lost or stolen he wouldn't exactly want to be phoning up Cingular and asking them to service the phone.
Just some idle speculation.

Re: hello wait a minute
alynch75 said:
I got it on ebay and the guy who sold it said it was brand new now i can't get in contact with him. the contact info that ebay has is a po box. they guy won't return my calls. He sent me one email asking me for the imie number after i gave him that number all of a sudden the phone would not boot into windows. The inial problem was the touch screen now the entire thing is toast. Should I call my credit card company and dispute the charge.
Click to expand...
Click to collapse
I believe that you should contact EBay or Paypal and your credit card number to put the case on the dispute...let them know that the item not in working condition as they advertise. You may spent a lot of effort and time for it but at least..... this will make the seller to contact you and deal with you again.

Format has failed
I was able to flash the rom. The flashed completed but it still freezes at the start up screen it says the following:
IPL 2.25
SPL 2.25
GSM 02.25.11
OS 2.25.11.1
its stuck onthe Cingular logo screen. When I try to do a hard reset it give the error message
format has failed.....
Can this device be saved?

Sounds like it is having trouble initializing a section of the flash. My guess is that there's a bad flash chip on there. If I ever saw that on my Wizard I'd be on the phone asking for a warranty replacement.

How do i get the replacemente
How do I get the replacement. I got it off Ebay. Will HTC give me a replacement if so please send me a number where I can contact them.

update of my situation
Well still no reply from the seller so I called the credit card company and dispute the charge. i have copies of the guys ad... and copies of the rude emails he sent me. The credit card company told me just hold on to the defective phone and the emails and they will take care of it.. Apparantly the seller was working from a Post office box he was pay apal verified. I just hope no one else falls victim to this guy.

Re: stock rom
alynch75 said:
you mean i can go to the store without a reciep and get a replacement
Click to expand...
Click to collapse
No. Do it online or through the phone. (Online is easiest)

got ripped off on site

hi folks, first post here. i tried to get my tbobile shadow unlocked by the site www.instantunlockcodes.com, and AFTER i paid the 49.99, a few hours went by and they emailed me back saying they couldnt unlock the phone.... wtf? so i have two options now, i can use another service (like imiecheck, or gsm father) or if any of you can unlock it, i will give you the login to the site, for the 50$ credit. its up to you. im starting to get a little pissed off about it though.

mystickscrybe said:
hi folks, first post here. i tried to get my tbobile shadow unlocked by the site www.instantunlockcodes.com, and AFTER i paid the 49.99, a few hours went by and they emailed me back saying they couldnt unlock the phone.... wtf? so i have two options now, i can use another service (like imiecheck, or gsm father) or if any of you can unlock it, i will give you the login to the site, for the 50$ credit. its up to you. im starting to get a little pissed off about it though.
Click to expand...
Click to collapse
If you're still with T-Mobile or had an account with them, I'm sure you could get them to provide the Unlock Code.
I bought a used Shadow from eBay & the seller was kind enough to help me unlock the phone by calling T-Mobile & explaining to them that the phone needs to be used overseas with other GSM network for travelling purposes.
I got my Unlock Code for free in under three days.
Hope this helps.

Ya.. I got ripped off also, luckily it was only $7.00. Wireless unlocks.. beware..
I upgraded two lines with new shadows, one for my wire and one for my daughter. The wife found hers too complicated , so I called Tmo customer service and told them the truth. I asked them if they could unlock it for me, as my wife wanted to use her old phone... Two days later they sent me the unlock code.. now using my shadow flawlessly with the at&t network..

Instanunlockcodes.com is in ICELAND
The same thing just happened to me. Instantunlockcodes.com is a rip off.
I filled in the form and paid my money and about an hour or two later I got a message that they could not find an unlock code to work on my I335 Motorola.
About ten minutes later, my credit card company called and told me a fraudulent charge had been put against my card. I explained what I did and my credit card company told me that they are already on a fraud watch list.
They are also in Iceland. It was 2:30AM in Iceland when they charged my card so it is automated to just give you a runaround.
The only problem is, if they have my IMIE number, can they steal my phone number and charge against my phone account?
I bet there are Icelanders that are saying “STUPID AMERICANS” right now.
I sure do feel stupid.

Re: Instantunlockcodes.com in the UK
Hello mystickscrybe, jjayf, and slugo4449.
We are DalPay Retail, an online retailer of products and services, based in Iceland.
I am sorry to hear that you were not satisfied with the service of our supplier, instantunlockcodes.com.
(The supplier's refund policy is here:
http://www.instantunlockcodes.com/terms.php )
instantunlockcodes.com are based in the UK.
If you bought from us and have not received the service you paid for, you are obviously entitled to claim a refund under our general refund policy.
In that case please open a support ticket with us and we will look at processing a refund for you. (If you have misplaced your DalPay Retail order confirmation email you can search for your order number from 'Find a transaction' at DalPay.com)
Regards,
- Jon for DalPay Retail
P.S. mystickscrybe I'm not sure that you are talking about our supplier, as we have not resold an unlock for that phone at that price. Please can you double check the site you purchased from.

Re: Wireless unlocks in the UK
jjayf said:
Ya.. I got ripped off also, luckily it was only $7.00. Wireless unlocks.. beware..
Click to expand...
Click to collapse
P.P.S. Just to clarify, we have nothing to do with wirelessunlocking.com/wirelessunlocks.co.uk/.com/.net/
(Assuming that one of those is the site you are talking about.)

Bought 2nd hand phone. Blocked?

Hey guys,
Long time reader, first time poster.
I bought a 2nd hand HD2 yesterday. It was sold with receipts, boxes, accessories, extended warranty, extra battery, case etc. Worked fine for the last 32 hours and now it says the phone is locked on the network.
It was advertised as not being locked to a network and the receipt shows it was purchased outright.
Anyone assist with some advice on the path I should take to resolve this issue?
b j p

b j p said:
Hey guys,
Long time reader, first time poster.
I bought a 2nd hand HD2 yesterday. It was sold with receipts, boxes, accessories, extended warranty, extra battery, case etc. Worked fine for the last 32 hours and now it says the phone is locked on the network.
It was advertised as not being locked to a network and the receipt shows it was purchased outright.
Anyone assist with some advice on the path I should take to resolve this issue?
b j p
Click to expand...
Click to collapse
Return it to your seller...

From what I understand, it seems like you mean the phone was reported as stolen, and its IMEI blocked.
Call the seller to clear this. You should also be sure that the receipts are real property of the seller and not some made up papers. If you suspect dirty behaviour, by all means take legal action against him.
I bought this HD2 used as well, but I provided to have the seller write a hand statement in which he declared his personal data idenitifying himself as the legit owner of the device, and that he was giving that to me, making me the new legit owner and blah blah blah, all with ID card numbers reported inside the paper and whatnot.
If you were tricked by any means, consider this as a good buying practice for all your future second-hand electronic devices.

Interesting, what do you mean by "locked"?
Did it come with its sim card or you had to use yours?
How much did you pay for it and where did you purchase it?

He removed his SIM when he sold it and I have put mine in.

So i've just spoken to my carrier and they have said that the phone IMEI is not showing up as stolen or locked. They have suggested that the phone is locked to another carrier and that I should contact them.

I think I may have bought my girlfriend a stolen HD2...

My gf's old phone broke, and I found a cheap HD2 on craigslist. I went ahead and bought it from the guy. He seemed ok, maybe a LITTLE shady. When I brought it home and told her how I got it, she became worried that if we put her sim card into it, and it IS stolen, a red flag will show up at T-mobile and she might get into trouble.
Is there any way T-mobile can tell who has the phone if it IS stolen? Also, if she ever has to send it in for a replacement through warranty, will she be screwed? I know I shouldn't have bought it off of Craigslist, but it's too late for that now...

Well, you could always call T-Mobile and ask them if it was reported stolen ....
Don't think they will call the police on you , If you tell them you are going to , but I bet they will want to take your name, just in case ...

Lol this whole thread seems shady as hell.
Sounds like the OP might be trying to fish answers for his own endeavors...

lol, i know. it sounds pretty bad, but i assure you, that's not the case.

they can tell if it's stolen. they can tell if more than one person has the same IMEI number. whoever was using the phone will have that IMEI on their account, and if your gf puts her sim card in it, they will be able to see the IMEI from the phone. that's done on purpose, so that if someone does report a stolen phone, and the IMEI turns up on another account, they can flag it. however if it was not reported stolen, then there isn't much they can do as they don't know whether or not the original owner sold it to you or a shady guy on craigslist sold it to you, so reporting to the authorities would be pointless for them, as it may have been a legal transaction. as for calling them, they're probably not going to give you the info if that IMEI is registered in their system, they may not even tell you if it is. but if it has been reported stolen, and the IMEI shows up under a different account it will probably be flagged, I'm not sure what would happen at that point. More than likely rather than calling the authorities they'll just cut off the service to the phone.

Try a prepaid sim card and see if it was IMEI blocked?

well, we put her sim card in it and nothing has happened so far. i suppose it was legit.

If you got it with box, supplies and cables its very low chance that it stolen. Actual price in my local craiglist is really low, but it doesn't mean that most of all are stollen

tmobile dont care if the phone stolen or not. it doesnt really matter.

Slash8915 said:
My gf's old phone broke, and I found a cheap HD2 on craigslist. I went ahead and bought it from the guy. He seemed ok, maybe a LITTLE shady. When I brought it home and told her how I got it, she became worried that if we put her sim card into it, and it IS stolen, a red flag will show up at T-mobile and she might get into trouble.
Is there any way T-mobile can tell who has the phone if it IS stolen? Also, if she ever has to send it in for a replacement through warranty, will she be screwed? I know I shouldn't have bought it off of Craigslist, but it's too late for that now...
Click to expand...
Click to collapse
If that were possible I would like to think they would have told me when my TouchPro2 got stolen... The fact that they didn't mention anything like that leads me to believe they can't tell just by the sim card.

i buy/sell phones on craigslist almost weekly and put my sim in all of them
when i call t-mobile to change the internet plan they always ask me where i bought the phone. i always say from t-mobile and they never say anything about it. guess they cant really tell

hope this helps
Slash8915 said:
My gf's old phone broke, and I found a cheap HD2 on craigslist. I went ahead and bought it from the guy. He seemed ok, maybe a LITTLE shady. When I brought it home and told her how I got it, she became worried that if we put her sim card into it, and it IS stolen, a red flag will show up at T-mobile and she might get into trouble.
Is there any way T-mobile can tell who has the phone if it IS stolen? Also, if she ever has to send it in for a replacement through warranty, will she be screwed? I know I shouldn't have bought it off of Craigslist, but it's too late for that now...
Click to expand...
Click to collapse
Hi,
I'm not in the US but i always purchase phones from US and UK on ebay.
Always when i buy phones which are doubt to be stolen or reported as stolen i use this site www.checkmend.com.
They are even recommended by ebay. They claim to have a connection to a database that has all the information on Mobile Phones, Laptops, GPS navigators, etc. Which they can track by the serial number.
In your case you will need to provide them with the IMEI number of your phone and they will give a report on the status of the phone and past owners if they are registered. (they send this report by email instantly. they charge you USD 2.99 for this service. i thinks its quite worth than the risk.)
in my experience I've tried this service twice and a HD that i bought from the UK was returned with a report that said "This item has been blocked during its lifetime by one or more UK network(s)." which means it was reported lost or stolen.
and i even tried my HD2 which i'm using currently which i got from US cos i didn't get any box or accessory with it. But the report came out clear and i am in peace of mind.
Hope this helps.

ruwan7 said:
in my experience I've tried this service twice and a HD that i bought from the UK was returned with a report that said "This item has been blocked during its lifetime by one or more UK network(s)." which means it was reported lost or stolen.
Click to expand...
Click to collapse
usefull site. does it give any detail? i blocked my last phone thinking i'd lost it, 4 weeks later it turned up in a friends sofa, so i had them un block it and used it for another 18months.
i guess that would give the response you gave above..

Someone mentioned the IEM number that is the way they can tell if its stolen. So when and IF you ever take your phone into the store to have the useless sales people help you solve some problem. That is how they will know if its stolen. If there is a way to tell by electronic signal Tmobile simply doesnt care. I asked when I bought mine and they told me to get insurance. I asked how do you know if I dont just keep the phone and get a new one for 100 bucks. IEM number shows up was their answer.

Your IMEI and sim info are constantly broadcast about the cell network, you don't have to go into a store for this information to be picked up.
http://www.numberingplans.com/?page=analysis&sub=imeinr is one of the most common websites for checking your IMEI number (it's free), but do be careful with posting your IMEI/Serial number online at any site. Some are looking for valid IMEI numbers to use illegally.

Damn those shady Craigslist guys...

c2tmdsn said:
when i call t-mobile to change the internet plan
Click to expand...
Click to collapse
I could be mistaken but I believe that if you select the G1 unlimited data plan, then any smart phone you have after that will not need to be updated...I am using the G1 plan with my HD2 and it works fine. So maybe you can avoid lying to them.

[Q] "No Service" on unlocked Orange Hero

Hi, I bought this Hero on eBay in April, as described in this earlier thread.
http://forum.xda-developers.com/showthread.php?t=674267
I unlocked it and successfully used both Orange and o2 SIMs in it, until today.
Now I have a "No Service" message whichever SIM I try to use. I tried cleaning the SIM contacts, restoring earlier Titanium and Nandroid backups and eventually restored the official Orange 2.73.61.66 ROM.
Still no service.
Maybe it's become blacklisted. How can I check this?
Regards,
Mike

there isn't a way to check sadly, have you updated to the lastest radio, it works will all unlocked heros
here's a link
http://www.theandroidkitchen.com/fi...wnload=update-radio-32A-6.35.08.29-signed.zip

You can call up your service provider (either o2 or orange) and check whether the phone is blacklisted.
dom5079 said:
there isn't a way to check sadly, have you updated to the lastest radio, it works will all unlocked heros
here's a link
http://www.theandroidkitchen.com/fi...wnload=update-radio-32A-6.35.08.29-signed.zip
Click to expand...
Click to collapse
I love the way you've linked to an out of date radio. My sig has a link to the latest radio (AFAIK).

Thanks for the advice. I'll call the network operators involved.
Can I install the newer radio on the currently non-rooted phone or do I have to root it again first?
Mike

No - but if you update to the latest official release it should also update your radio. Either way is fine. Personally i'd say try the network first - they should give you a straight answer.

btdag said:
No - but if you update to the latest official release it should also update your radio. Either way is fine. Personally i'd say try the network first - they should give you a straight answer.
Click to expand...
Click to collapse
Thanks,
the straight answer from o2 is that the phone is not blacklisted. This seemed like a genuine, considered and helpful response, so it probably wasn't a fob-off but who knows for sure? Maybe I should get that response in writing before I pay to have the phone repaired, if such a repair is a realistic possibility.
Do radio versions become obsolete as they're superceded by newer ROMs?
I ask because from what you suggest above, it seems that wiping the phone yesterday and installing the official Orange 2.73.61.66 ROM, would've installed afresh the radio version associated with that ROM, which still had the phone showing "no service" after the installation.
Maybe installing the very newest ROM will have a better effect.
Because I'm not yet managing to pinpoint the solution, some details of the "No Service" fault might shed enough light for someone to suggest the cause.
Yesterday morning there was "No Service" using the o2 SIM which had been working OK for 4 months. Replaced the SIM with an Orange one, which worked for 10 minutes, allowing calls and texts both ways, then the Orange SIM began to display the "No Service" message constantly after this short period of functionality. This is what made me think that some sort of blacklist process was being introduced by stages, rather than it being a direct functioning/non-functioning hardware or software fault state.
Mike

Completed the 2 part update of 2.1 Orange ROM to see if that would fix the "No Service" problem but no improvement.
I recently found a thread where someone with a HTC Dream pulled the phone apart and reseated the antennae wires to successfully recover from a constant "No Service" problem.
http://forum.cyanogenmod.com/topic/4468-antenna-replacement/
Maybe the Hero is sufficiently similar for me to carry out this kind of remedy.
Perhaps I should try to get written confirmation that the phone isn't blacklisted before stripping down the hardware.
Mike

Sounds like you may want to phone orange before opening the phone. I think they have blacklisted the sim or the phone. You may well still have some form of manufacturers guarantee from HTC also.
it was Orange locked, unlocked to o2, worked fine. When you put in an Orange sim, it then decided to say no service. To me, it seems that either didn't like that Orange sim, so have blocked that, or didn't like the phone being on their network, so blocked that. Possible the phone could be an insurance scam, or that the SIM could have been registered as stolen or something (albeit incorrectly).
07973100150 from a landline / other phone. They should hopefully be able to help.

as above, it sounds like it is an insurance scam, where they sell the phone then wait a while and tell the company that it is lost.
its a big problem with buying phones off of ebay; you never know if your phone will eventually be blocked or not.
http://www.checkmend.com/uk/
that is the site that the met police recommend you use to find out if a phone is stolen.

I called Orange and they told me that the phone is blacklisted as it
has been reported "stolen or lost". Orange said that contacting eBay
and resolving the matter through them would get the blacklisting
lifted.
I spent most of the rest of the morning trying to negotiate the eBay
online resolution procedure but it doesn't recognise items bought in
April.
I telephoned to speak to an eBay person and contacted a lady who told
me that the 45 day dispute period was over and my only recourse was to
take the matter to the police.
Maybe there is a PayPal resolution possible so I'll try there next.
I don't see a lot of point in trying to contact the seller under the
circumstances.
Regards,
Mike

Don't contact the seller. I would leave it to Orange and contact the police as well.

Definately phone the police, The seller has commited fraud, or had originally stolen the device themselves. I'm shocked at eBay, they should be helping with this due to fact that, again, it is fraud / theft, disregarding the 45 day policy. I'd see if you can phone again and get someone more understanding.
I agree with btdag, definatley don't contact the seller.

Remember to keep records of all correspondence with police/eBay etc, as this will likely turn out to be insurance fraud, where the seller has reported the phone stolen or lost. By reporting this to the police, along with your proof of purchase from the seller (ideally paypal information showing seller's address), they should be satisfied you actually purchased it, and will likely end up chasing up the insurance company that paid out.
The seller will likely end up being done for insurance fraud here, so make sure you don't do anything which could prejudice legal proceedings, like contacting them. This is a matter for the police now.
Just my $0.02

Thanks for all the good and detailed advice. It's more convincing for the fact that everyone is offering a similar opinion.
There's just one aspect of the situation I'm concerned about. This is based on the suggestion by some people elsewhere, that the blacklisting by Orange could be a mistake. Something that is not uncommon it seems. I'd like to ensure that the blacklisting is not a mistake before I approach the police on this matter.
Once I'm convinced that the blacklisting is for a genuine reason, I'll follow the advice given here with gusto.
Regards,
Mike

use the checkmend site to make sure its actually stolen.
its recommended by the police, after calling orange its your other real alternative in finding out.
i cant see how it is oranges mistake. if it was a fault with your sim, fair enough, but you tried with a different network, no?
personally i wouldnt bother with the police. id just resell it on ebay as faulty and chalk it down to a lesson learnt and never buy a phone off of ebay again.
thats just me though.

This happened to me when I bought an MDA Vario 2 (HTC Hermes) from eBay. ebay won't help as the seller just waits for a few months before committing the fraud. I tried eBay and Paypal with no success, and reported to the Police who were predictably uninterested. Sorry to be the bearer of bad news, but I'm afraid you're stuffed - lesson learnt, I don't buy phones from eBay any more. T-Mobile customer services told me that it's very common, and that if you buy a second hand phone you should ring the network and register it as yours - that way if someone else tries to report it as "lost" the network won't do it.
Cheers,
Tim