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Hello everyone.
I've been searching the forums and have yet to find a solution (at least one that I can perform).
Any way, I have a Softbank X01HT which is a re-branded HTC Hermes.
I purchased the phone in September 2007 from a shop in Hong Kong. I live in the UK and have been using my phone happily for the past 5 months. My phone was blacklisted bout 2 days ago and despite having kept the original box and receipt from the store as a proof of purchase, it seems there is nothing my network (T-Mobile) is able or willing to do.
Is there anything I can do to legally lift this Blacklist of my phone? If not does anyone know how to change the IMEI.
At the moment, I feel very upset about all this because I have bought this phone legitimately and have been using it for 5 months, and NOW... someone can just blacklist my phone?
I have read that there is a solution by using 'Wizard Service Tool' but I need to do something like change it's SPL to 1.1.1. Does anyone know where to obtain the SPL 1.1.1 and how to install it?
Thank you for much in advance and please please please spare me from comments like 'ITS ILLEGAL'. I realize that by UK law it is a crime punishable by 5 years imprisonment. However I have a genuine phone that was purchased legally and I have everything to go with it! If changing the IMEI of a phone that I own to an IMEI of another phone I own is illegal.. well.. thats just stupid.
dont know of any way to change the imei but
you could try to contact the police and ask their advice
being that it's usualy them who have the stolen phone's
imei's reported to and who have them blocked
i would likely have some advice
screen rotation icon for imate jasjar
after having my imate jasjar upgraded to wm-6, i lost 2 things, my video calling and the screen rotation icon. does anyone here in the xda family have a link that will restore my screen rotation icon back
Isnt that a bit off-topic harrio?
Thanks for the advice Rudegar but I have already contacted the police. They can find no record of a stolen phone with that IMEI and they even reffered me to the Mobile Crime Unit, who dont have any idea about the number being blacklisted. They recomended I talk to my network who said they cannot/will not do anything.
it would make sense to be that there would be some higher place to take it
to make sure that no phone company blacklisted phones of people who simunlocked and
left the company for the compatitions
maybe thats a thing to look into
first step would prob be to try another network sim to make sure that it's a general blacklist
Yeh I have tried. It seems to be blacklisted on most netwokrs but works on Orange.. strange? The funny thing is I bought the phone without a contract already unlocked in Hong Kong so there would be no reason for the network to even blacklist it.
In Australia, we have a "Telecommunications Ombudsman" who we can escalate matters to after exhausting options with our phone company.
Is there something like that for you?
It does sound unfair - good luck with it.
Oggy.
Contact the Citizens Advice Beaurau. There must be something you can do.
If all else fails get the police/mobile unit to give you some kind of written confirmation on headed letter paper that there is no ban on your number.
Send t-mobile a friendly worded but grievence stating email about there having banned your phone for an undescernable reason. State in it the dates and times of your previous calls.
Then get your hands on a legal 'Cease and Desist' letter template from somewhere and send something like this:
WITHOUT PREJUDICE: IMMEDIATELY CEASE AND DESCIST.
Dear Sir,
I am contacting your company (Herafter refered to as 'You') on behalf of *your name* (Hereafter refered to as 'The Client') to inform you that Your blacklisting of The Client's phone is unlawful. This letter calls for you to immediately cease and descist from all such unlawful actions.
Blah blah blah
You'll find templates and guidance for drawing them up on the net. Works much better if you can find the name of some applicable law to drop in.
Make sure you don't specifically state that legal proceedings will definately follow. State that if they fail to comply then legal actions 'may' follow and that their case will be refered to the business ohmbudsman, trading standards, and your local MP.
I should state right off the bat that I'm not a lawyer - I'm a medic. But I have found that cease and desist letters are sufficient to make most organisations instantly start behaving themselves.
Don't forget the 'Without Prejudice' statement - I believe it means something along the lines of you do not wish anything said in the email to harm your rights to compensation etc....It's a very lawyerly phrase anyway so it's always good to chuck in the mix.
You should be able to find guidelines/templates for cease and descist letters on the net
Good Luck!
Citizens Advice Beaurau? Never heard of them. Are they a British organization?
Just to clarify, here is what I've done.
Contacted my provider T-Mobile. Provided them with Receipt of purchase and a box. They did nothing.
Contacted the police. They have no record of a phone being stolen with my IMEI number. They recomended contacting my provider T-Mobile.
Contacted the mobile crime unit in the UK. They said that that I would have to take it to my provider also as only the mobile phone companies in the UK can unblacklist.
Anything else I can do?
Does T-Mobile UK have shops like in Germany (called "T-Point")?
The people there were always friendly to me and helpful.
Randvegeta,
I would walk down your nearest high street, find a T-Mobile shop, walk in with all your evidence and don't leave until they have sorted it. It is essential that you are polite but firm.
One thing that puzzles me; you live in the UK but have never heard of the Citizens Advice Bureau (CAB)? Strange.
WB
wacky.banana said:
Randvegeta,
I would walk down your nearest high street, find a T-Mobile shop, walk in with all your evidence and don't leave until they have sorted it. It is essential that you are polite but firm.
One thing that puzzles me; you live in the UK but have never heard of the Citizens Advice Bureau (CAB)? Strange.
WB
Click to expand...
Click to collapse
I have a hypothesis... it is only a hypothesis so please don't take offense. It can be tested, but maybe not easily. Here it is. You have been scammed, your hermes is not genuine it is a device that failed QC and was discarded by HTC. Your vendor in HK is dishonest. Contact HTC somehow and ask them about the IMEI, explain your situation and find out if they know anything. They should have a record of every phone they manufactured and may be able to tell you whether yours was sent to a retailer or to the garbage bin.
If I'm right at least you'll know for sure what's wrong.
If I'm wrong... well you know that too and maybe you can advance the ball a bit.
Good luck
Ive already been to a T-Mobile shop. Not helpful at all. I beleive Ive almost exhausted all legal options in the UK at least. I think there are only 3 more options.
1: Contact my supplier and ask for help/replacement.
2: Give up on my phone and let it be lost at my expense.
3: Hack/spoof the IMEI.
I think you'll find that T-Mobile don't have to help you as you purchased the phone from an indipendant supplier unless of course it was them who locked it, you are well within your rights to demand a copy of your account information under the Data Protection Act, this could include your account managent info which may identify whether they locked the IMEI or not. I guess the other option is to try and locate who exactly locked the IMEI, not even sure where to start unless you can find a very helpfuls service engineer at T-Mobile.
As said above, contact HTC, they may be able to help, but your first port of call should be the guy who sold you the device.
The shop I bought from.. im fairly sure is quite reputable. It has been arround for a while and is in in the Wan Chai Computer center. I will of course ask but I do not for a moment believe that they sold me a dodgy phone. And it certainly wasnt defective. It was in perfect condition and everything worked. Besides, there are hundreds of legit shops in HK selling the exact same phone. I just bought it from them cuz they had it in Black.
IMEI Barring.
The Flaw Is In The IMEI Blocking Procedure.
I Used To Work For Vodafone And All That Is Required To Bar A Handset, Is An E-Mail Containing The IMEI Only.
Unblocking A Phone However Is A Very Difficult Procedure. The IMEI Ban Database Is Shared Between All Countries Of The EU. Because Of This Most "Stolen" Phones Are Shipped To The Middle East And HK CH JP etc Who Dont Use This Database.
That Said And Done Tho They Should Know The Reason For The IMEI Ban And If Its Because Somebody Reported That IMEI As A Stolen One They Could Check Your Account And See That Your Account Has Been Using That IMEI for The Last 5 Months. And Therefore Couldnt Possibly Be The Stolen One As The IMEI Has Only Been In The Database A Short While.
Its TOO EASY To Make A Typo And Blacklist A Non Stolen Phone.
Prime Example. Your Phones Broke And Gone In For Repair, You Borrow Your Friends Expensive XDA For 2 Weeks While Your Phone Is Repaired, You Give Your Friend His XDA Back and Then Your Newly Repaired Phone Gets Stolen, You Report Your Phone As Stolen And When They Check The System Your Friends IMEI Is The Last One You Were Using On The Account, Employee Doesnt Check Propperly (Copies And Pastes Your Friends IMEI Into A Blacklist Email) And Your Friends XDA Gets Banned.
It Could Prove Quite A Pain To Resolve This Issue..... But...
Call Your Customer Support Desk For Your Mobile Network.
Ask For A TEAM LEADER/MANAGER ( They Can Do Anything For A Customer To Keep Them Happy, Their Privaledges Exceed Those Of Normal Staff And They Can Sort Problems Beyond The Means Of Your Average Callcentre Staff)
If A Problem Gets Escalated To A TEAM LEADER/MANAGER It MUST Be Dealt With. (Company Policy)
They Might Offer For A Team Leader To Call You Back As Their Usually Busy, Althought Your 100% Guaranteed To Get A Callback By A Team Leader As Long As They Werent Jus Fobbin You Off.
I Wish You The Best Of Luck Sorting Out This Mess.
Hey OllieD,
Sound very in depth. Ive already spent hours with T-Mobile with no luck.. but will Vodafone help me out? At least tell me who blacklisted me.
As for this database, is it only Europe wide? Or is is World wide? And if it is EU wide.. are you 100% sure?
Just to clarify to people reading, I am using a SOFTBANK, (Japanese Brand) purchased in Hong Kong, and have been using it since September.
If it is an EU database and not a world wide one, I will need to find out who blacklisted it and contact them.
Thanks very much!
Since you are using Softbank, so it should not be blacklist as it should not be used in EU before. please check carefully your IMEI on the phone label match your IMEI inside the ROM, I think the shop clone a English rom to your phone before selling to you (original Softbank should be Japanese rom) and this clone the IMEI also which IMEI reported as blacklisted. (they clone the rom because of sim locked and change English, what they called it is hard-modify not soft-modify)
I stayed HK and I had 2 phones with same situation (label IMEI were difference to the ROM) but still can be used in China and HK, 5 more phones buy from another shop without problem.
The shops you buy the phone with the phone came from the same dealer, so no luck to change, only some shops you can trust.
clean imei
Randvegeta said:
Hello everyone.
I've been searching the forums and have yet to find a solution (at least one that I can perform).
Any way, I have a Softbank X01HT which is a re-branded HTC Hermes.
I purchased the phone in September 2007 from a shop in Hong Kong. I live in the UK and have been using my phone happily for the past 5 months. My phone was blacklisted bout 2 days ago and despite having kept the original box and receipt from the store as a proof of purchase, it seems there is nothing my network (T-Mobile) is able or willing to do.
Is there anything I can do to legally lift this Blacklist of my phone? If not does anyone know how to change the IMEI.
At the moment, I feel very upset about all this because I have bought this phone legitimately and have been using it for 5 months, and NOW... someone can just blacklist my phone?
I have read that there is a solution by using 'Wizard Service Tool' but I need to do something like change it's SPL to 1.1.1. Does anyone know where to obtain the SPL 1.1.1 and how to install it?
Thank you for much in advance and please please please spare me from comments like 'ITS ILLEGAL'. I realize that by UK law it is a crime punishable by 5 years imprisonment. However I have a genuine phone that was purchased legally and I have everything to go with it! If changing the IMEI of a phone that I own to an IMEI of another phone I own is illegal.. well.. thats just stupid.
Click to expand...
Click to collapse
http://my.ebay.com/ws/eBayISAPI.dll...MyeBayAllSelling&ssPageName=STRK:ME:LNLK:MESX
I clean them.
My gf's old phone broke, and I found a cheap HD2 on craigslist. I went ahead and bought it from the guy. He seemed ok, maybe a LITTLE shady. When I brought it home and told her how I got it, she became worried that if we put her sim card into it, and it IS stolen, a red flag will show up at T-mobile and she might get into trouble.
Is there any way T-mobile can tell who has the phone if it IS stolen? Also, if she ever has to send it in for a replacement through warranty, will she be screwed? I know I shouldn't have bought it off of Craigslist, but it's too late for that now...
Well, you could always call T-Mobile and ask them if it was reported stolen ....
Don't think they will call the police on you , If you tell them you are going to , but I bet they will want to take your name, just in case ...
Lol this whole thread seems shady as hell.
Sounds like the OP might be trying to fish answers for his own endeavors...
lol, i know. it sounds pretty bad, but i assure you, that's not the case.
they can tell if it's stolen. they can tell if more than one person has the same IMEI number. whoever was using the phone will have that IMEI on their account, and if your gf puts her sim card in it, they will be able to see the IMEI from the phone. that's done on purpose, so that if someone does report a stolen phone, and the IMEI turns up on another account, they can flag it. however if it was not reported stolen, then there isn't much they can do as they don't know whether or not the original owner sold it to you or a shady guy on craigslist sold it to you, so reporting to the authorities would be pointless for them, as it may have been a legal transaction. as for calling them, they're probably not going to give you the info if that IMEI is registered in their system, they may not even tell you if it is. but if it has been reported stolen, and the IMEI shows up under a different account it will probably be flagged, I'm not sure what would happen at that point. More than likely rather than calling the authorities they'll just cut off the service to the phone.
Try a prepaid sim card and see if it was IMEI blocked?
well, we put her sim card in it and nothing has happened so far. i suppose it was legit.
If you got it with box, supplies and cables its very low chance that it stolen. Actual price in my local craiglist is really low, but it doesn't mean that most of all are stollen
tmobile dont care if the phone stolen or not. it doesnt really matter.
Slash8915 said:
My gf's old phone broke, and I found a cheap HD2 on craigslist. I went ahead and bought it from the guy. He seemed ok, maybe a LITTLE shady. When I brought it home and told her how I got it, she became worried that if we put her sim card into it, and it IS stolen, a red flag will show up at T-mobile and she might get into trouble.
Is there any way T-mobile can tell who has the phone if it IS stolen? Also, if she ever has to send it in for a replacement through warranty, will she be screwed? I know I shouldn't have bought it off of Craigslist, but it's too late for that now...
Click to expand...
Click to collapse
If that were possible I would like to think they would have told me when my TouchPro2 got stolen... The fact that they didn't mention anything like that leads me to believe they can't tell just by the sim card.
i buy/sell phones on craigslist almost weekly and put my sim in all of them
when i call t-mobile to change the internet plan they always ask me where i bought the phone. i always say from t-mobile and they never say anything about it. guess they cant really tell
hope this helps
Slash8915 said:
My gf's old phone broke, and I found a cheap HD2 on craigslist. I went ahead and bought it from the guy. He seemed ok, maybe a LITTLE shady. When I brought it home and told her how I got it, she became worried that if we put her sim card into it, and it IS stolen, a red flag will show up at T-mobile and she might get into trouble.
Is there any way T-mobile can tell who has the phone if it IS stolen? Also, if she ever has to send it in for a replacement through warranty, will she be screwed? I know I shouldn't have bought it off of Craigslist, but it's too late for that now...
Click to expand...
Click to collapse
Hi,
I'm not in the US but i always purchase phones from US and UK on ebay.
Always when i buy phones which are doubt to be stolen or reported as stolen i use this site www.checkmend.com.
They are even recommended by ebay. They claim to have a connection to a database that has all the information on Mobile Phones, Laptops, GPS navigators, etc. Which they can track by the serial number.
In your case you will need to provide them with the IMEI number of your phone and they will give a report on the status of the phone and past owners if they are registered. (they send this report by email instantly. they charge you USD 2.99 for this service. i thinks its quite worth than the risk.)
in my experience I've tried this service twice and a HD that i bought from the UK was returned with a report that said "This item has been blocked during its lifetime by one or more UK network(s)." which means it was reported lost or stolen.
and i even tried my HD2 which i'm using currently which i got from US cos i didn't get any box or accessory with it. But the report came out clear and i am in peace of mind.
Hope this helps.
ruwan7 said:
in my experience I've tried this service twice and a HD that i bought from the UK was returned with a report that said "This item has been blocked during its lifetime by one or more UK network(s)." which means it was reported lost or stolen.
Click to expand...
Click to collapse
usefull site. does it give any detail? i blocked my last phone thinking i'd lost it, 4 weeks later it turned up in a friends sofa, so i had them un block it and used it for another 18months.
i guess that would give the response you gave above..
Someone mentioned the IEM number that is the way they can tell if its stolen. So when and IF you ever take your phone into the store to have the useless sales people help you solve some problem. That is how they will know if its stolen. If there is a way to tell by electronic signal Tmobile simply doesnt care. I asked when I bought mine and they told me to get insurance. I asked how do you know if I dont just keep the phone and get a new one for 100 bucks. IEM number shows up was their answer.
Your IMEI and sim info are constantly broadcast about the cell network, you don't have to go into a store for this information to be picked up.
http://www.numberingplans.com/?page=analysis&sub=imeinr is one of the most common websites for checking your IMEI number (it's free), but do be careful with posting your IMEI/Serial number online at any site. Some are looking for valid IMEI numbers to use illegally.
Damn those shady Craigslist guys...
c2tmdsn said:
when i call t-mobile to change the internet plan
Click to expand...
Click to collapse
I could be mistaken but I believe that if you select the G1 unlimited data plan, then any smart phone you have after that will not need to be updated...I am using the G1 plan with my HD2 and it works fine. So maybe you can avoid lying to them.
Unfortunately I bought a One X from someone off CL that has a bad IMEI. My account got suspended as soon as I activated the phone. Im out of contract and wondering if I can unlock the phone and use it on Tmob? If not, Im just going to sell it for parts. I will no longer be buying cell phones of CL.
It might. The best way is to borrow a friend who has a T-Mobile phone and stick their SIM in your phone.
eezeekial said:
Unfortunately I bought a One X from someone off CL that has a bad IMEI. My account got suspended as soon as I activated the phone. Im out of contract and wondering if I can unlock the phone and use it on Tmob? If not, Im just going to sell it for parts. I will no longer be buying cell phones of CL.
Click to expand...
Click to collapse
it was probably already blacklisted and tagged as stolen in AT&T's database,
try to call at&t and prove the ownership of the said phone,
and we'll reactivate it right away
AS I know You cann`t use it in USA, but you can sold it to another country where AT&T is out of service.
Just change out the IMEI
eezeekial said:
Unfortunately I bought a One X from someone off CL that has a bad IMEI. My account got suspended as soon as I activated the phone. Im out of contract and wondering if I can unlock the phone and use it on Tmob? If not, Im just going to sell it for parts. I will no longer be buying cell phones of CL.
Click to expand...
Click to collapse
Just change out the IMEI number so it is not blacklisted. It is not illegal in the United States, and if any moron tells you it is ask him for the link to the law. You will not find one. I got mine fixed on ebay from a company called kingpin unlockers. It cost me 60 dollars and they did it remotely in less than 30 minutes. Remotely, yes i did not have to send my phone in anywhere. Just go to ebay and copy and paste the following text in the search box:
Bad IMEI ESN repair service Samsung T-MOBILE Galaxy S4 S 4 IV M919 Blacklisted
They do both att and tmobile and also do note 2 and s3 imei changes remotely.
boredndsm3 said:
Just change out the IMEI number so it is not blacklisted. It is not illegal in the United States, and if any moron tells you it is ask him for the link to the law. You will not find one. I got mine fixed on ebay from a company called kingpin unlockers. It cost me 60 dollars and they did it remotely in less than 30 minutes. Remotely, yes i did not have to send my phone in anywhere. Just go to ebay and copy and paste the following text in the search box:
Bad IMEI ESN repair service Samsung T-MOBILE Galaxy S4 S 4 IV M919 Blacklisted
They do both att and tmobile and also do note 2 and s3 imei changes remotely.
Click to expand...
Click to collapse
Wow thats good information. thanks.
boredndsm3 said:
Just change out the IMEI number so it is not blacklisted. It is not illegal in the United States, and if any moron tells you it is ask him for the link to the law. You will not find one. I got mine fixed on ebay from a company called kingpin unlockers. It cost me 60 dollars and they did it remotely in less than 30 minutes. Remotely, yes i did not have to send my phone in anywhere. Just go to ebay and copy and paste the following text in the search box:
Bad IMEI ESN repair service Samsung T-MOBILE Galaxy S4 S 4 IV M919 Blacklisted
They do both att and tmobile and also do note 2 and s3 imei changes remotely.
Click to expand...
Click to collapse
You are very wrong. Do not spread bad info. The GSM cloning laws are very strict. Also this topic is banned from XDA
There's closed
Wayne Tech Nexus
So one of my friends bought a Version S5 off of Craigslist, turned out it was stolen so Verizon couldn't do anything about it. He asked me for help, but I wasn't too sure if the phone can be unlocked and used with a previous Sim card to work. Is there anyway to get the phone to work, even if I towel root it?
I know it means Verizon has it blacklisted but it could technically be used on a different carrier if unlocked, right?
Br4nd3n said:
So one of my friends bought a Version S5 off of Craigslist, turned out it was stolen so Verizon couldn't do anything about it. He asked me for help, but I wasn't too sure if the phone can be unlocked and used with a previous Sim card to work. Is there anyway to get the phone to work, even if I towel root it?
I know it means Verizon has it blacklisted but it could technically be used on a different carrier if unlocked, right?
Click to expand...
Click to collapse
The phone will never work on any carrier, throw it in the trash.
The IMEI serial number is blacklisted by VZW and unless the original owner gets it back, it will never work again.
Okie John said:
The phone will never work on any carrier, throw it in the trash.
The IMEI serial number is blacklisted by VZW and unless the original owner gets it back, it will never work again.
Click to expand...
Click to collapse
I know in older models you could "repair" blacklisted IMEIs to unblacklist the phone, anything like that for this s5 variant?
Br4nd3n said:
I know in older models you could "repair" blacklisted IMEIs to unblacklist the phone, anything like that for this s5 variant?
Click to expand...
Click to collapse
The only ones who can unblacklist an IMEI are the carriers. Unless you can manage to change the IMEI, but then still... the carrier would have to allow that IMEI on the network.
Craigslist strikes again!
I purchased my phone locally from Craigslist but i had the seller agree to meet me at a verizon store to complete the transaction and have the phone checked out. It was brand new still in the box. That's probably the best way to go when purchasing a phone from Craigslist. If the seller won't meet you at your carrier's store just move on.
You could always use an online IMEI checker/verifier after meeting up, before handing over the money. Craigslist in general is super risky, though, even for personal safety. I recommend www.swappa.com
BigBot96 said:
You could always use an online IMEI checker/verifier after meeting up, before handing over the money. Craigslist in general is super risky, though, even for personal safety. I recommend www.swappa.com
Click to expand...
Click to collapse
Yes i did check it online he was more than willing to give me the info i needed to check it out over the phone which was great. For safety reasons and a second verification i asked him to meet up at verizon.
I buy almost all my phones off craigslist and before I hand over any money, I call Verizon and have their customer service check out the IMEI number and confirm it is not blacklisted. Not to be harsh, but now your friend knows what a 2 minute phone call costs.
How much did he pay for it? And does he want to recoup pay off the value?
Calling the carrier means nothing since they can report it lost/stolen after you take possession and they already have your money.
Hello friends,
So I have bought Galaxy S7 edge from Craigslist few weeks ago and was using it for prepaid SIM till I found out last night that my phone was blocked due to someone reported this phone was stolen. Is there a way someone can guide me the process to let AT&T know that the phone was not stolen, unless original owner wanted to make money from the insurance or At&T, not sure. Thanks in advance for your help.
The guy you bought it from probably isn't the original owner of the phone you bought from him. He probably stole it in the first place from somebody else. No matter how good his excuses are, there are plenty of maggots out there who dont give a damn about anyone else but just want your money.
P.S That is why he waited a few weeks before reporting it just to make it look good for him.
That sux. But thats a gamble u take being used and craigslist.
Go back to the seller and demand your money back.
I wish I could but seller is not picking up his phone or replying to my calls. I am dead in the water...
Out of curosity, If someone help me unlock the bootloader, and flash a new ROM , Can I be able to use it in USA?
Some knobhead did exact same to me after paying £500 in an ideal world ID at least have been able to beat the **** out of the scumbag
Sent from my SM-G935F using Tapatalk
iali76 said:
Out of curosity, If someone help me unlock the bootloader, and flash a new ROM , Can I be able to use it in USA?
Click to expand...
Click to collapse
Your IMIE is blacklisted. Unlocking will not change this, nor will loading a new rom. If this is an AT&T phone, then it's not even an option anyway, as you can't unlock them.
No offence, but your screwed.....
Yup, no recovering from this. You are screwed.
Sent from my SM-G935V using Tapatalk
Unfortunately, this sounds like it's an expensive lesson learned.
In future, when buying a used phone from someone on Ebay, Craigslist, Swappa, etc, ALWAYS ask for the IMEI number of the phone. Then call the service provider that the phone belongs to and verify that the IMEI number is in good standing and has not been blacklisted.
You need to ask for they I'd so that way you can find them or report them ppl can sell you a phone then later on block it they can get a new one happen to me but you can try getting the Sim unlock and trying a small class phone company to see if they would give service anything like tmobile att they not going to do it