[Q] Network keeps restarting on T-Mobile - Nexus 4 Q&A, Help & Troubleshooting

I'm making this post because I need some assistance...I've already searched around this forum for a few days but it seems like I may be the only one with this issue...
I got the phone a few days ago, from day one I noticed I've been having network issues. By that I mean every time I try to use any apps that require data such as facebook, youtube, instagram, chrome, google now, and especially speedtest, my network would die for about 10 seconds as it reconnects.
All bars drop, I get the message of "network unavailable", and slowly edge speeds come back, followed by hspa.
I have tested this throughout all parts of Los Angeles already.
I have also replaced the micro sim card twice.
I also hard reset the phone back to stock.
Also reset the APN settings.
Two other people I know of in the area, their Nexus 4's work perfectly fine.
I'm all out of options, the T-Mobile tech support team is also out of options, i was recommended to send it back to Google but I don't want to do that unless it's absolutely necessary as a last resort.
I was just wondering if anyone is familiar with this issue or any suggestions as to what to do?
Thanks so much

skyracer53 said:
I'm making this post because I need some assistance...I've already searched around this forum for a few days but it seems like I may be the only one with this issue...
I got the phone a few days ago, from day one I noticed I've been having network issues. By that I mean every time I try to use any apps that require data such as facebook, youtube, instagram, chrome, google now, and especially speedtest, my network would die for about 10 seconds as it reconnects.
All bars drop, I get the message of "network unavailable", and slowly edge speeds come back, followed by hspa.
I have tested this throughout all parts of Los Angeles already.
I have also replaced the micro sim card twice.
I also hard reset the phone back to stock.
Also reset the APN settings.
Two other people I know of in the area, their Nexus 4's work perfectly fine.
I'm all out of options, the T-Mobile tech support team is also out of options, i was recommended to send it back to Google but I don't want to do that unless it's absolutely necessary as a last resort.
I was just wondering if anyone is familiar with this issue or any suggestions as to what to do?
Thanks so much
Click to expand...
Click to collapse
Seems like a similar problem to what I'm having. I always just randomly lose reception. Reception is already really really bad for me, but it seems like it's whenever I pick up the phone the network goes out. It's really getting on my nerves. Most places in my house I get no reception. But it's the weirdest thing that happens. I can be sitting on the couch using my phone, and have no bars. But then I set the phone down on the couch to go grab something from the fridge and when I come back I'll have received a text message and I'll have like 2 bars! But then the second I pick the phone back up reception goes out again.

This has been going on for the last month for me, and it's especially bad at work but almost nowhere else.
I think (though I have no concrete evidence) that it's because of their ongoing 1900mhz refarm.
Someone should call tmo and find out.
Transmission sent from my Nexus 4

yep..i'm starting to feel like it's 100% hardware related to the antenna. might have to contact google and see what's up. hopefully if i send it back they won't take a month to replace it haha

Sounds like a faulty antenna to me :\

skyracer53 said:
I got the phone a few days ago, from day one I noticed I've been having network issues. By that I mean every time I try to use any apps that require data such as facebook, youtube, instagram, chrome, google now, and especially speedtest, my network would die for about 10 seconds as it reconnects.
Click to expand...
Click to collapse
I've experienced these problems on AT&T (MEdia Net, not DataPro) as well. It happens regardless of how good my signal is. I haven't experienced the other problems you are a time else mentioned.
On the NPR app, it results in some sort of error such that I have to reboot to get the NPR app working again. The app doesn't say something has gone wrong, but it won't load any audio and will hang after waiting.
The signal drops, then picks up again and goes straight to HSPA+:15. This happens to me on the road quite often and I just switch to onboard music rather than fiddling with my phone while driving. The issue has occurred a few times while in Maps, but thankfully I knew how to get back from where I navigated to.
EDIT: Just want to clarify to the poster below me that this occurs REGARDLESS of how good my signal is. It happens when I have better than -50 dBm (I think -70 gets full bars, although I've even seen full bars at -90!) so it can't just be a low signal issue.

I'm pretty sure this happens to all nexus 4s unfortunately. Anyways that is in a poor connection area had this happen.
This happens to me at home. Bounces from 0 to 3 bars constantly. But if I'm outside in an area with strong signal I never go below 3 bars no matter how I hold it.
Sent from my Nexus 4 using Tapatalk 2

Ive been having the same problems with my n4 in tmob. I get a lot of 3g and sometimes i get no bars. I hope its not a hardware issue. Im in many miami and ive seen a couple of threads about this
Sent from my Nexus 10 using xda premium

I don't think it's an antenna issue. It was happening on my Galaxy Nexus for a few weeks up until I got the Nexus 4, and prior to that I *never* experienced total signal loss like this.

Pheno.menon said:
I don't think it's an antenna issue. It was happening on my Galaxy Nexus for a few weeks up until I got the Nexus 4, and prior to that I *never* experienced total signal loss like this.
Click to expand...
Click to collapse
The first couple weeks I had the N4, I wasn't experiencing any connection issues, but for some weird reason they started last week. It wasn't even fresh after I flashed a new ROM. I think perhaps it's a network issue that is somehow specific to our unique phone and plan combinations and our areas. Anyone using AT&T's MEdia Net plan in Georgia?

I think you guys may have gotten my issue a bit confused, what I'm trying to say is my signal fluctuates depending on location like normal, however only when I use apps that are solely dependent on internet connection, my entire network goes down.

skyracer53 said:
I think you guys may have gotten my issue a bit confused, what I'm trying to say is my signal fluctuates depending on location like normal, however only when I use apps that are solely dependent on internet connection, my entire network goes down.
Click to expand...
Click to collapse
Yeah that's what I'm encountering as well. I wonder what these other guys are talking about?

My network goes down regardless of whether I'm doing anything with the phone or not. I could have just the screen on and it'll be lying on the table and I'll see it go from 2 bars to empty and eventually back.
It's especially bad at work where I have terrible signal to begin with.
Forgot to add.. my coworker with an HTC 8x and another with a Galaxy Nexus are getting the same issues.
So, it's a network problem for sure. I'll post this on the tmo forums tomorrow and see if I can get any official word on the matter.
Transmission sent from my badass Nexus 4.

Pheno.menon said:
My network goes down regardless of whether I'm doing anything with the phone or not. I could have just the screen on and it'll be lying on the table and I'll see it go from 2 bars to empty and eventually back.
It's especially bad at work where I have terrible signal to begin with.
Forgot to add.. my coworker with an HTC 8x and another with a Galaxy Nexus are getting the same issues.
So, it's a network problem for sure. I'll post this on the tmo forums tomorrow and see if I can get any official word on the matter.
Transmission sent from my badass Nexus 4.
Click to expand...
Click to collapse
This exact thing happens to me using straight talk att Sim.. Right now, full bars to zero, then back. Sometimes it jumps to roaming, and seems to get "stuck" and I need to turn airplane mode on/off to fix it
Sent from my Nexus 4 using xda app-developers app

strobex said:
This exact thing happens to me using straight talk att Sim.. Right now, full bars to zero, then back. Sometimes it jumps to roaming, and seems to get "stuck" and I need to turn airplane mode on/off to fix it
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
same :crying:

I experienced something similar on my N4 and called T-Mobile tech support. They had me power off my phone and they "reprovisioned" or "reprogrammed" my data connection or something like that. It's been better since then.

Posted on t-mo forums, let's see if they can be of any help.
http://support.t-mobile.com/thread/36768
Please add on to the linked thread, the more attention we get on this issue the faster we'll get a solution, or at least an idea of what is causing it.
Transmission sent from my badass Nexus 4.

last night after midnight my phone suddenly couldn't get a signal from t-mobile. i thought i screwed it up, but then i took the sim and put it in my galaxy nexus and it had the same issue. so i went to bed and in the morning it was working fine. i suspect t-mobile was doing stuff to their network in my area

Having the exact same problem today in Manhattan near Bryant Park. Can't keep a stable signal at all and data is connecting only in bursts. Hopefully this will be fixed soon or I'll have to look for other options than Tmo and my N4

What's the E stand for? 3G?
Sent from my Nexus 4 using xda premium

Related

Whats up with Tmo network ?

Both of my phones cycle from 3G to EDGE to weak signal.....this is MA in full 3G area
1- Different Modem or Kernel
2- Change ROMS
3- Your phone sucks bawls.
either of those.
xriderx66 said:
1- Different Modem or Kernel
2- Change ROMS
3- Your phone sucks bawls.
either of those.
Click to expand...
Click to collapse
I have 2 different phones and it started about 30-40 minutes ago on both
kolyan said:
I have 2 different phones and it started about 30-40 minutes ago on both
Click to expand...
Click to collapse
Are both Phones running the same rom, same modems etc?
If yes, then its probably a network issue from TMO themselves, and you should call them to ask them if anything is going on, and if nothing is, they'll either:
1) give you instructions on how to get better signal
2) give you a little modem thing for better signal that you connect on your PC.
i have the little modem thing, its like a little cell tower i was part of the BETA program.
interesting seeing this thread because bout an hour ago I lost my data connection and camt get it back. not this first time this has happened. l
Then for sure its a TMO problem, not yours.
Call them up, ask them whats going on, and get a answer.
It's perfect here in Texas for me.
I had the same problem too, but i went to mobile network via settings and switch network mode to gsm instead of gsm/wdmca or something like that. worked for me.
looks like they fixed it now.....now get all bars
At around 9-10 est I had the same problem. I had full bars but the data was slowed. Its better now though. Maybe some work being done?
Sent from my SGH-T959
Here the past few days, my data, which is usually around or about 2-3mb down and .6mb up has been at 5.8-6mb down and 1.5-3mb up
I have to set my network settings to wdcma only to avoid constantly switching to edge. I only switch to auto mode when im traveling.
Sent from my SGH-T959 using XDA Premium App
Here in Puerto Rico it has been hell on all of my family phones.Starting with call not wanting to go out,many times i get a message saying all circuits are busy.And then something incredibly weird,i call some one and all you hear is like a bunch of sound like they are from an old PC dial up modem but not quite in that patter and fast and you hear like some one is breathing at the same time.
Like some estrange sounds use in movies to simulate Alien voices or some sh** like that,i tough it was my phone,i am running Toxic Fire,but my wise have also heard it and his Vibrant isn't rooted and doesn't have any custom rom,and also my friend which is on AT&T hear it when i call it a few days ago.
And yes Data rates had been to low at times.
Im in florida and had some bad reception issues from like 5pmest Friday till 12pmest Saturday. Don't know if its related or not.
Sent from my SGH-T959 using XDA App
That happened to me three times last week and this week. I had to wipe davike.
kolyan said:
Both of my phones cycle from 3G to EDGE to weak signal.....this is MA in full 3G area
Click to expand...
Click to collapse
I'm in mass too, 3g just sucks here they need more towers
Sent from my SGH-T959 using XDA App
kcp877 said:
I'm in mass too, 3g just sucks here they need more towers
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
Its spotty. 3g is fast where I live in Framingham, but I noticed in other areas in Framingham 3g is as slow as EDGE, and some places in Newton and Brookline only have EDGE.....I mean its 4G era and we should have almost 100% 3G coverage by now. I dont see the point moving on to 4G, I would be MUCH more happy with full 3G in MA
It happened to me a few times this week (DC Area) and I thought there was something wrong with my phone. After rebooting my phone for a few times, and playing with network mode, and lastly checking my wife's BB, I realized it must have been T-mobile network.
I've had this problem for a while and finally after numerous calls to T-Mo i figured it out.
I live inbetween a crappy Edge tower apparently in the boonie area about a mile away, and also a 3g tower about the same distance in the other direction in civilization.
It constantly switches on me when i'm at home to whatever it feels like, usually edge... I think just to get under my skin on purpose.
When i finally realized that I went to settings - wireless and network - Mobile networks - Network mode - then put it on WCDMA only. Boom 3g all day.
If you happen to go into an area and you lose service, do the same thing, but instead of selecting WCDMA only, put it on auto and you will be able to use edge service as well again.

Sprint is sending me an air rave, should I use it?

Seems like some people have said they are more trouble than they are worth. I have two Evo's in the house. I don't really have signal issues but the support dude said he would send it for free so I bit.
I have one. Its awesome. And why are they sending you one if you dont have signal issues?
Sent from my PC36100 using Tapatalk
can you use the airraave as a wifi router as well and connect it to a cable modem for internet access, or does it only work for Sprint's network? I would love one if it was like an all in one broadband/mobile network hotspot.
adambomb6 said:
Seems like some people have said they are more trouble than they are worth. I have two Evo's in the house. I don't really have signal issues but the support dude said he would send it for free so I bit.
Click to expand...
Click to collapse
Support can't even send one. Did you get an order number? Are you sure you weren't speaking with retention?
Sent from my Nexus S 4G using XDA Premium App
iwin2000 said:
can you use the airraave as a wifi router as well and connect it to a cable modem for internet access, or does it only work for Sprint's network? I would love one if it was like an all in one broadband/mobile network hotspot.
Click to expand...
Click to collapse
Nope.
Sent from my PC36100 using Tapatalk
It's fantastic if you have real signal issues in your house. I would be a very frustrated customer without one. I can't imagine what trouble people have with theirs; I don't even think about the damn thing 99% of the time.
Jason Black said:
I have one. Its awesome. And why are they sending you one if you dont have signal issues?
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
I'm pretty sure my problem is this....Calls placed with google voice cut off after 30 minutes
so the support guy reset all my crap, new prl, redid the activation, all the normal stuff they do. I doubt it will fix it, and he connected me to the other dept that is going to send out an air rave. I don't have great signal, but I don't think this is the issue. Sounds like it is worth trying out though.
seeing issues with ROM's
works great with stock firmware; seeing issues with CM7.0 and CM7.1 where it doesnt automatically find the air rave without my typing in *99
I used mine for a week or two, then got rid of it, too many problems. First off, the damn thing is a total bandwidth hog. Since there is no way to control what phone numbers get to use it, ALL my neighbors were apparently on it, using all my bandwidth all day long. Second, texts on both of my phones would randomly not send and not receive. Third, your phone's gps will be off. The airave puts out it's own gps signal, which is over a mile away from where it actually is, therefore your phone thinks you are a mile away, which makes using google maps to navigate somewhere a pain.
I spent hours on the phone with airave tech support, these are all "features" of the airave...I.e. the airave is programmed to give your phone a false gps reading.
lijujg said:
works great with stock firmware; seeing issues with CM7.0 and CM7.1 where it doesnt automatically find the air rave without my typing in *99
Click to expand...
Click to collapse
I never had that problem. Hmmm...
sitlet said:
I used mine for a week or two, then got rid of it, too many problems. First off, the damn thing is a total bandwidth hog. Since there is no way to control what phone numbers get to use it, ALL my neighbors were apparently on it, using all my bandwidth all day long. Second, texts on both of my phones would randomly not send and not receive. Third, your phone's gps will be off. The airave puts out it's own gps signal, which is over a mile away from where it actually is, therefore your phone thinks you are a mile away, which makes using google maps to navigate somewhere a pain.
I spent hours on the phone with airave tech support, these are all "features" of the airave...I.e. the airave is programmed to give your phone a false gps reading.
Click to expand...
Click to collapse
Used mine for a day and got rid of it for that very reason, I could not connect to the internet to save my life.
sitlet said:
I used mine for a week or two, then got rid of it, too many problems. First off, the damn thing is a total bandwidth hog. Since there is no way to control what phone numbers get to use it, ALL my neighbors were apparently on it, using all my bandwidth all day long. Second, texts on both of my phones would randomly not send and not receive. Third, your phone's gps will be off. The airave puts out it's own gps signal, which is over a mile away from where it actually is, therefore your phone thinks you are a mile away, which makes using google maps to navigate somewhere a pain.
I spent hours on the phone with airave tech support, these are all "features" of the airave...I.e. the airave is programmed to give your phone a false gps reading.
Click to expand...
Click to collapse
I'm assuming you tried using the online option that allows you to restrict all phone numbers besides the one on your account & weren't successful with it?
The difference has been night & day since I did that, speed wise on the rest of my network. It still goes out every once in a while, but a reboot usually fixes it & I literally would have no service if not for having mine.
I'm assuming you tried using the online option that allows you to restrict all phone numbers besides the one on your account & weren't successful with it?
Click to expand...
Click to collapse
Yes, I tried that, but it wouldn't work. I then called Airave tech support, and was told they stopped letting you do that because they were having problems with it.
ncadden said:
I'm assuming you tried using the online option that allows you to restrict all phone numbers besides the one on your account & weren't successful with it?
The difference has been night & day since I did that, speed wise on the rest of my network. It still goes out every once in a while, but a reboot usually fixes it & I literally would have no service if not for having mine.
Click to expand...
Click to collapse
How do you do this? I have noticed that when noone is using the phones, the signal light on the Rave is blinking like someone is on it and I didnt know what that was. Also the bandwidth in my house no is horrible. I cant even watch a video on Youtube without it stopping to buffer. If you can help me with this so I can change the settings that would be great, Thx.
That really sucks, I just moved and get horrible signal but I do not want to use an Airave if it basically means all my neighbors will bog my network way down!
Signal is horrid where I live (for any service) so having the airave is a must.
How do you do this? I have noticed that when noone is using the phones, the signal light on the Rave is blinking like someone is on it and I didnt know what that was.
Click to expand...
Click to collapse
If you read my post just a half inch above yours, you would see you can't do it anymore, airave blocked that feature.
I love mine, we could not use our phones in our house at all until we got ours. our neighbors live far enough away that we never have anyone using our signal, and I have pretty good internet so I doubt it would do much anyway.
Sprint offered me an Air Rave a while back ago, what exactly does it do though?
Enhance your 3G? does it work with 4G?
I have an airrave and it works great! for the most part. Lol.

[Q] Signal issue, new Nexus 4 design

Hopefully someone can help me sort this out.
I purchased a Nexus 4 on Jan 29th for myself and it has been great. So I purchased a 2nd Nexus 4 for a family member just the other day (March 22nd). I have T-Mobile, phones are on a value family plan with unlimited 4G.
The issue is that this new Nexus 4 does not get the same type of signal mine does. At my home we don't get good signal strength and are on EDGE2. However, I get service on my old Nexus 4 phone everywhere. The new Nexus 4 will sometimes change to GPRS and other times just show no network. I've looked at the dBm and the new phone tends to be worse, but even when the dBm is the same there are still issues.
For instance, I had both phones driving home and in one section of my drive the network cuts out. My old Nexus 4 loses service, but within 30 seconds when I'm further down the road it reconnects and I have 4 bars. However, the new Nexus 4 loses service, but wouldn't reconnect. The dBm readings even just stop changing in the phone status section of the OS. I unlocked bootloader, reinstalled everything straight from Google, and relocked bootloader but it didn't help.I have seen this happen in multiple places and somehow by messing with the phone I eventually get it to show signal again. It's not that simple to explain or show because when I'm in great 4G coverage (like you get in tmobile stores) you don't really see a "problem". However when in EDGE coverage (and you have another of the same phone to compare) you can see the issue.
I've contacted T-Mobile and they are suppose to get back to me, but I'm not getting my hopes up as I'm really thinking it's something wrong with the phone. I don't believe it is the SIM at fault because I've switched my SIM card into the new Nexus 4 phone and had the same issues, and my family members SIM card in my old Nexus 4 works fine.
Now, looking at the new phone compared to the old one I noticed it is a "new" design. It has the newly added little "feet". The screen colors also look less "vivid" and "bright". Perhaps in the design changes they also messed with the antenna? I'm going to contact Google next, but I just didn't want to deal with all their RMA BS if it is something else.
Anyone have any insight? Perhaps something I can check or have T-Mobile/Google check?
I noticed that my replacement nexus 4 doesn't get as good signal as my old one did. Have only had a day to test it so far.
I decided to pull the back off since it is rather simple to see if anything looked odd/different.
Everything looks the same and nothing stood out as being wrong. However, I removed the speaker part on the bottom of the phone and checked the connections for the antenna. They looked fine, although the cable did have a bit of a "indent" (didn't look nicked or exposed) towards the top connector. I pushed them down anyway for good measure and put the speaker back on.
The phone is now getting drastically better signal. Where I was getting no network service I'm getting 3-4 bars on EDGE like my old phone is getting. However, it still seems possible to get it not work and it seems that pushing on the "bottom" parts of the phone the signal would get better. So I'm beginning to feel like there is a connection issue with one of the components in the phone. So even though it seems like I've really rectified the issue, I'm probably going to return it because I'm afraid that during handling and day to day use the issue will manifest itself.
I had terrible network connectivity that wouldn't go higher than 1mbs... after some research, I realized that my data plan may not have been allotted correctly for a 4G-capable phone after coming off an iphone4. I called ATT and gave them a fake EMEI for a galaxy captivate (a 4G phone) as someone suggested, viola, HSPA+ speeds again.
---------- Post added at 07:49 AM ---------- Previous post was at 07:45 AM ----------
However, I am back on the forums tonight because I think the Nexus 4 just has terrible radio signal overall. It takes me a couple of tries to go online on network... it's getting so ridiculous that I can't wait for the day I get a new phone. And I know it's not my network because another phone next to me on the same plan/network can connect just fine when mine is struggling.
OP translation, Hey guys, my Nexus 4 has 2 nubs on the bottom. Its degrading my signal.
Lol jk.
No, seriously though, is your data getting throttled? I still have my Revision 10 N4 and all is fine. Try putting your Sim in another phone and see if data speeds are the same? If not, then you have an issue with your device.
Sent from my Nexus 4 using xda premium
@deegaf...What APN are using?
Edit...The reason I ask is because I'm on Att as well and I'm getting the same speeds as any other phone I've used. I get the same or a little better than my wife's iPhone 4 too. I'm using the "Phone" APN.
Sent from my Nexus 4 using xda premium
do you have the same radio/baseband on both device?

Random Loss of Service on T-Mobile

So I've been having this problem for a while now. I've tried contacting T-Mobile about it but they've been completely useless. Basically, I'll lose service randomly and it won't come back for hours (sometimes it'll be gone the whole day). And I mean I can't make a phone call type of lose service. I live in a semi rural area, but there are still plenty of areas that have HSPA/HSPA+. I've tried new SIM cards, going back to complete stock ROM, no root. I'm at a loss at this point. Has anyone had this problem? If anyone cares, I'm currently on PA 3.15, .48 radio and latest boot loader.
Edit: Stock APN settings as well. And when I go to choose a network operator, both T-Mobile and AT&T show up, so I assume it's picking up some sort of signal, it just doesn't want to connect...
Red Dragons!!!
rickyg946 said:
So I've been having this problem for a while now. I've tried contacting T-Mobile about it but they've been completely useless. Basically, I'll lose service randomly and it won't come back for hours (sometimes it'll be gone the whole day). And I mean I can't make a phone call type of lose service. I live in a semi rural area, but there are still plenty of areas that have HSPA/HSPA+. I've tried new SIM cards, going back to complete stock ROM, no root. I'm at a loss at this point. Has anyone had this problem? If anyone cares, I'm currently on PA 3.15, .48 radio and latest boot loader.
Edit: Stock APN settings as well. And when I go to choose a network operator, both T-Mobile and AT&T show up, so I assume it's picking up some sort of signal, it just doesn't want to connect...
Red Dragons!!!
Click to expand...
Click to collapse
I get this sometimes. Sometimes a power off/on works. Other times it doesn't. It's never been for hours, only about 10-15 minutes total but it's really unnerving because it could happen at the worst possible moment. I think I've had this happen to me 3 times since I got my N4.
Would it comfort you to know that its not a error on your part but rather T-Mobile's?
Jsparta26 said:
Would it comfort you to know that its not a error on your part but rather T-Mobile's?
Click to expand...
Click to collapse
Haha! I figured it was, just seeing if anyone had heard anything from T-Mobile about it or if there was a fix. Thinking of switching to AT&T because of this tbh
Red Dragons!!!
rickyg946 said:
Haha! I figured it was, just seeing if anyone had heard anything from T-Mobile about it or if there was a fix. Thinking of switching to AT&T because of this tbh
Red Dragons!!!
Click to expand...
Click to collapse
I would do the same thing if I was in your shoes.
Memnoch30 said:
I get this sometimes. Sometimes a power off/on works. Other times it doesn't. It's never been for hours, only about 10-15 minutes total but it's really unnerving because it could happen at the worst possible moment. I think I've had this happen to me 3 times since I got my N4.
Click to expand...
Click to collapse
Yea I'll constantly lose signal and that normally works but occasionally I'll get it to where nothing works and I'm stuck with a paperweight for the rest of the day (today being one of those unfortunate days)
Red Dragons!!!
Jsparta26 said:
Would it comfort you to know that its not a error on your part but rather T-Mobile's?
Click to expand...
Click to collapse
Do you know anything more than that? Is this some sort of handshake issue between our radio and their cell towers? My wife is on T-Mobile and she doesn't have the issue so I presumed it was my phone.
My signal drops out a lot but I only pay 30$ a month so what can you expect
Sent from my Nexus 4 @1.72 GHz on Stock 4.2.2
IRX120 said:
My signal drops out a lot but I only pay 30$ a month so what can you expect
Sent from my Nexus 4 @1.72 GHz on Stock 4.2.2
Click to expand...
Click to collapse
You're a customer, you should expect good service no matter what you pay.
Sent from my Nexus 4 using xda app-developers app
My signal dropped one time but didn't ever do it again I'm also I the 30 dollar plan
Sent from my Nexus 4 using Tapatalk 2
I was having this issue as well. I would lose service for hours at a time on random days for like a month and a half. I found out that they were doing tower upgrades to get lte up and running (I'm in the north jersey/NYC area). Now my service is alot stronger and rarely ever lose service.
Sent from my Nexus 4 using xda app-developers app
Henrock11 said:
I was having this issue as well. I would lose service for hours at a time on random days for like a month and a half. I found out that they were doing tower upgrades to get lte up and running (I'm in the north jersey/NYC area). Now my service is alot stronger and rarely ever lose service.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
I'm in the suburbs of Detroit (White Lake for anyone who cares). I kind of doubt lte will get here any time soon but here's to hoping that's what they're doing, lol.
Red Dragons!!!
Thinking I might try to get a replacement phone actually. My roommate has a nexus 4 as well and he's had no problems whatsoever. Hmm... the plot thickens...
Red Dragons!!!
rickyg946 said:
Thinking I might try to get a replacement phone actually. My roommate has a nexus 4 as well and he's had no problems whatsoever. Hmm... the plot thickens...
Red Dragons!!!
Click to expand...
Click to collapse
I've been having the same issue with both the original and replacement phone. I've changed SIM card too, it still happens. Each times it lasts for a few hours before starting receive signal again. So you are definitely not alone here.
whohasaquestion said:
I've been having the same issue with both the original and replacement phone. I've changed SIM card too, it still happens. Each times it lasts for a few hours before starting receive signal again. So you are definitely not alone here.
Click to expand...
Click to collapse
Yea it sucks but it's definitely nice to know it's not just me. Too bad T-Mobile and Google just point fingers at each other as opposed to finding an actual solution...
Red Dragons!!!
Update: So I went ahead with an RMA and already I think I made the right choice. I'm getting 3-4 bars of H+ in my living room where I used to struggle to get a bar of 3G. So, I apologize to anyone who thought this was a waste of a thread and just cluttered up the N4 forums (God knows this forum needs to get decluttered), but if my experience helps at least one person out, then I guess it wasn't such a waste after all. Moral of the story, if your signal sucks just get it over with and go through an RMA (Google made it super easy and painless):good:

Stuck in 1x mode?

Hello everyone.
I just got my phone back from Samsung after it wouldn't power on, then had trouble getting it to stay connected long enough to activate. So, I brought it in to town, hooked in to wifi, and had no issues. Got the phone activated, waited for a while, updated the PRL and Profile, and waited around to see if it would start working for me. Unfortunately, it was still not working very well. Put on the 1x/3g mod to see if it was actually getting 3g. Found that it was not... Finally, I contacted sprint to see if they could help on tech support. He said he would contact the network people...
I was like, hmm... at different location now, checked at the sprint store, updated one of their phones PRLs, and it seemed to start running slowly too... so I downgraded my PRL to see if that would help, it did not. Finally, I put on the 00001 PRL really quickly to see if I could get 3g... seems it didn't leave sprint or the 1x.
So, put it back to the original... was wondering if anyone has some advice?
Thanks much.
UPDATE: So, the radio has been flickering on and off for data reception, went up to Green Bay today and it went into 4g, then 3g, then nothing for a while, then back again...
Right now it is on 4g again.
Is there any way to check if the radios may have something not working? I would say maybe it is just network upgrades, (really, really hoping this is the case), but then I would think that Sprint would have said something when I contacted them about there being upgrades....
Thanks.
Take it to a store and ask them to test the radios. They could be faulty.
Mines been acting the exact same way...altho mine has not had problems before needing to be sent to Samsung.
2 weeks ago it just started not going into 4g as much as it used to...and RANDOMLY totally dropping any data connection 10x a day. Literally no 3g/4g for 2+ minutes at a time..no amount of airplaine mode/restarts fixes it......its like im back to the SgS2 days.. ****im sick of Sprint/samsung
Snazarian said:
Mines been acting the exact same way...altho mine has not had problems before needing to be sent to Samsung.
2 weeks ago it just started not going into 4g as much as it used to...and RANDOMLY totally dropping any data connection 10x a day. Literally no 3g/4g for 2+ minutes at a time..no amount of airplaine mode/restarts fixes it......its like im back to the SgS2 days.. ****im sick of Sprint/samsung
Click to expand...
Click to collapse
It's sprints fault, not samsung. I have the same data drop problems, especially around NYC/NJ. I've had the same issue on my previous S3. My GF has no such issues on her S4 or her previous S3, but she has AT&T. Chances are Sprint is doing something with the network in your area currently.
Try this
1 - update profile
2 - update prl
3 - open the dialer and enter ##72786#
Your phone will reboot and go thru the activation process
If that does not help, call sprint and find out if there are any network vision enhancements in progress for your area. Unfortunately when Sprint does their updates it gets REALLY BAD until they are done
Sent from my SPH-L720 using xda app-developers app

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