Related
ok here goes just bought the phone and got it for $372.00. i checked with t-mobile and google twice. U have to set-up a new line and buy the phone for $179.00 and then cancel with-in 14 days (buyers remorse period). then u keep the phone and pay the new EFT fee of $150.00. the phone comes out to be $372.00 bc those cheap ****s tax you on $529.00 not $179.00. but i have checked with tmobile and google this works i even told them what i was going to do. i am on a family plan but it is in my dads name that is why i am able to setup an account in my name. hope this helps
KROMO50 said:
ok here goes just bought the phone and got it for $372.00. i checked with t-mobile and google twice. U have to set-up a new line and buy the phone for $179.00 and then cancel with-in 14 days (buyers remorse period). then u keep the phone and pay the new EFT fee of $150.00. the phone comes out to be $372.00 bc those cheap ****s tax you on $529.00 not $179.00. but i have checked with tmobile and google this works i even told them what i was going to do. i am on a family plan but it is in my dads name that is why i am able to setup an account in my name. hope this helps
Click to expand...
Click to collapse
You sure you don't have to return the phone to T-Mobile? Subsidized phones have to be returned or the ETF has to be paid to the carrier (plus google's $150 equipment recovery fee) if the contract is canceled. Feel free to try it, but I would suspect you get charged for the phone.
http://forum.xda-developers.com/showthread.php?t=622306
I like how they're "cheap ****s" yet you're the one trying to scam them out of getting the full price of the phone
@seanhassars
Nice! haha
But yeah you won't get the phone for $372. If you could everyone would be doing it. And next time use the search, you'll find plenty more people like yourself.
cymru said:
@seanhassars
Nice! haha
But yeah you won't get the phone for $372. If you could everyone would be doing it. And next time use the search, you'll find plenty more people like yourself.
Click to expand...
Click to collapse
Cheap ****s?
Well I just talk to t-mobile once again and they insured me that if i cancel my service within 14 day i will not pay anything. And Google will only charge me the $150 called and made sure of that as well. Also T-mobile noted my account about what is going on. But when i say cheap ****s ha ha i mean you can not upgrade to the phone on a family plan and they are also taxing me on the retail price instead of the purchase price. I will let u guys know what happens
mods should lock this thread...
KROMO50 said:
Well I just talk to t-mobile once again and they insured me that if i cancel my service within 14 day i will not pay anything. And Google will only charge me the $150 called and made sure of that as well. Also T-mobile noted my account about what is going on. But when i say cheap ****s ha ha i mean you can not upgrade to the phone on a family plan and they are also taxing me on the retail price instead of the purchase price. I will let u guys know what happens
Click to expand...
Click to collapse
If you said "I plan to get it, then cancel, and then use the phone on my family plan" then that would make sense as they have already been helpful for people who are trying to get these phones on their family plans at less than full price - though I think there are possibly even cheaper ways of doing it that don't involve paying another $150 to Google.
If you said "If I cancel within 14 days will I pay anything?" then they may have said "No" assuming that you would be returning the phone to google which are the standard terms of cancelling under the buyer's remorse clause.
But, did you call T-Mobile and say "I am going to order this phone, then cancel the contract within 14 days and I will *not* be returning the phone to Google"? If so, then they should have told you that they will charge the $200 unless you return the phone.
The entire reason Google dropped the "equipment recovery fee" from $350 to $150 was because of this $200 that T-Mobile collects from you. You can avoid both by returning the phone within 14 days. You can avoid neither by cancelling and keeping the phone, no matter what the time frame is.
Hey flarbear i told tmobile that i am not returning the phone, and they said that they have nothing to do with the phone bc i bought it form Google not them. I mean i have called them 4 times to make sure of this. I don't understand why everyone on this site is getting mad about this if this works it is good for all. also in the term of sale it says to connect the provider to get their termination fee and i am going by that.
I got mine for $330 because I have my own plan and don't live off my parents.
Just saying, what you're planning on doing constitutes fraud. Something that is a rather serious offense, and if found out could lead to much more than that extra ~$140 that you're "saving". Also, as part of buyers remorse, you must return the phone in order to qualify. And even if Tmo isn't selling you the phone directly, a partner is. And since Tmo is the subsidized partner, they're even more willing to charge you extra fees since they make money off the fees and plans, not the phones.
On a different note, if they are truly, without confusion, maliciously deceiving you, then its a whole different ball game.
ps. Your horrific English may have also confused them.
Actually its not fraud. Everything he is doing is totally legal.
It may be against the spirit of the deal google/T-Mobile are offering, but there is absolutely nothing illegal about it. Which part would you say is illegal and which law specifically would relate to it?
It would be fraud if he were buying the phone and saying it was stolen when it wasnt. I would be fraud if he lied to T-Mobile and said that the phone was broken and that's why he is cancelling. In this case he has a right to pay the ETF and terminate early as per the terms of the sale. He is not obligated to disclose why, or even enter into the sale more inclined to keep it than not.
Google charges you a recovery fee if you don't return the phone. That brings you above the price of buying it unsubsidized.
I assume you'll be cancelling your credit card or whatever payment you made with it.
Way to go thief.
google's terms of sale said:
For example, if the full price of the Nexus handheld device without service plan was $529 USD and the price you paid for the Nexus handheld device was $179 USD with a service plan, the Equipment Recovery Fee you pay will be $350 USD in the event you cancel within the first 120 days of carrier service.
Click to expand...
Click to collapse
179 + 350 = 529
Then you have t-mobile fees for not returning your device after being "unsatisfied".
tmobile said:
4. Cancellation and Returns. You can cancel your Service without paying an Early Termination Fee if you cancel WITHIN 14 DAYS of activating a new line of Service (30 days if you activate in California; other states may differ "“ ask your sales representative) ("œReturn Period"). You remain responsible to pay for the Service and all charges, fees and taxes incurred through the date of cancellation. To cancel during the Return Period, you must return to the store where you activated (or, if purchased online or by phone, follow the return instructions in the package), and return any Device you acquired at the time of activation. To receive a refund of the purchase price of your Device (less rebates received and shipping costs), you must return it (with original packaging and all contents) within the Return Period in undamaged condition and good working order to the place of purchase. You may be required to pay a restocking fee. If you do not comply with store policy, we may elect not to process your Service cancellation or you may be charged the suggested retail price of the Device, (which may be greater than the price you paid), plus any shipping and handling charges. If you activated your Service through an authorized T-Mobile dealer, the dealer"™s return policy may differ from T-Mobile"™s policies.
Click to expand...
Click to collapse
Techinally both t-mobile AND google can come after you for the full price of the phone, meaning 529 x2.
Matter of fact, I encourage you to attemp this little theft, I'd love to see real world repercussions.
KROMO50 said:
Well I just talk to t-mobile once again and they insured me that if i cancel my service within 14 day i will not pay anything. And Google will only charge me the $150 called and made sure of that as well. Also T-mobile noted my account about what is going on. But when i say cheap ****s ha ha i mean you can not upgrade to the phone on a family plan and they are also taxing me on the retail price instead of the purchase price. I will let u guys know what happens
Click to expand...
Click to collapse
t mobile nor google has any say so on how much tax they want to charge you
I don't understand why you guys are getting mad and attacking his character when you have a problem with his method. He is trying to test out a potential loophole. That is not illegal or fraud, just trying to beat the system.
we have these things called casinos for such endeavors..
While I find the action morally questionable at best, given the changes in Google's terms of sale for the Nexus One it would probably work. You are entering a contract with a premeditated plan to immediately break it to your benefit. It is at the very least a violation of good faith terms but this may or may not be actionable. Even if it is actionable the chances of either party (T-Mo or Google) bothering is not high.
Prior to the changing of the wording there was little doubt you would pay the full price, but they changed the terms due to the outrage at the "double dipping" return fee.
I have no issue with the OP, I just found it rather ironic considering the thread topic that he was upset google had the audactiy to charge him tax on the full retail price and that they were being cheap. I still don't think this would work considering the whole google "if you change/cancel your plan within 120 days you'll be charged the full price of the phone" deal, but if they've changed the wording I say go for it and be the guinea pig.
muncheese said:
Google charges you a recovery fee if you don't return the phone. That brings you above the price of buying it unsubsidized.
179 + 350 = 529
Click to expand...
Click to collapse
You should look into this again. Google lowered this fee from the original $350 down to $150. When it was at $350 it was obvious that you would be paying more, but now that they have it at $150 it is no longer so obvious.
Sorry, I didn't know where to post this. I have heard 14 days all the way to 30 days. Anyone know for sure? I can't get a hold of anyone at CS for Sprint ATM.
search on sprint.com my friend. Its there in the terms and conditions.
30 days. Full refund.
TheBiles said:
30 days. Full refund.
Click to expand...
Click to collapse
Sweet...see thats thing though. I went to Walmart yesterday and they told me it was only 14 days. I guess maybe because they are a third party.
Breakthecycle2 said:
Sweet...see thats thing though. I went to Walmart yesterday and they told me it was only 14 days. I guess maybe because they are a third party.
Click to expand...
Click to collapse
That may be their cancellation time period. If you purchase from a corporate store, we'll take the phone back up to 30 days from the date of purchase for a full refund. It's our Sprint Worry Free Guarantee. However with Walmart being a 3rd party distributor it does make things a bit different. They may only allow a 14 day return and since your device was purchased at a 3rd party retail outlet corporate stores will not refund it for you.
notoriouspyro said:
That may be their cancellation time period. If you purchase from a corporate store, we'll take the phone back up to 30 days from the date of purchase for a full refund. It's our Sprint Worry Free Guarantee. However with Walmart being a 3rd party distributor it does make things a bit different. They may only allow a 14 day return and since your device was purchased at a 3rd party retail outlet corporate stores will not refund it for you.
Click to expand...
Click to collapse
So from Sprint directly, I can cancel my account and return the phone with ZERO fees?
Yes.
-------------
Sent from my EVO 4G using Tapatalk Pro.
Yeah just goto a sprint store, not the evil blue box.
Best Buy has a 30 day return, All money back as well. I don't know about the Shack.
If you purchased the phone from a third party, you have to return to that third party in order to return the phone. You are bound by that third-party's terms and conditions (in addition to Sprint's). Sprint corporate more than likely will not help you with the return/cancellation of the device.
Walmart normally honors the regular return policy of the carrier though, so I think you should call and double check just to make sure. Mention Sprint's 30-day guarantee and speak to the department manager if anything.
intristin said:
Best Buy has a 30 day return, All money back as well. I don't know about the Shack.
Click to expand...
Click to collapse
Ok cool. That was my next question. I pre ordered the Evo from Best Buy, but I missed the cutoff for the first batch they received. I'm on par with getting mine on the second batch of shipments. Good info to know.
Breakthecycle2 said:
So from Sprint directly, I can cancel my account and return the phone with ZERO fees?
Click to expand...
Click to collapse
Yes. Pretty much the only thing that you will be held liable for will be any overages, downloads, international calling or international roaming. The phone just needs to be in "like new" condition ie no water damage, physical damage or since we are on a developers forum, changes to the software structure itself.
RS honors the standard 30-day return policy, and EVERYONE honors the new "worry free guarantee" policy Sprint's implemented, since retailers have no bearing on the bill.
Though some retailers have add-ons that you should be aware of and ask about. Wal-Mart MAY have 14 days, which would make things confusing if you cancel with Sprint within 30; what do you do with the phone at that point?
RS offers the 30-day return/cancellation, BUT they also maintain ownership of the device for 90 days following the date of purchase. This means if you cancel the plan on day 31, pay the ETF, and expect to walk away with the phone, you're in for a rude awakening. The device has to be returned to the store within 90 days (obviously without a refund), or you'll be billed $200 per device. This helps them recoup their losses when someone decides to fraudulently activate a phone, so they're not the place to go if you plan on cancelling.
Since we have this '30 day, if you don't like it. return it' thing, I planned on returning mine just for the simple fact that I want one that was built better (minor glass separation/light leakage/etc). My question is, does Sprint monitor this and make notes on your account?
I'm a new customer coming from AT&T, and after my discounts they don't really make too much off me and I heard the more money you spend the more they're willing to be flexible. I know AT&T had a red to green meter in terms of how much 'trouble' a customer was based on how much they get every month and what they've done for you, does Sprint do the same thing?
PS: Does anyone even know what the meter is supposed to tell the workers who see it? Be nicer? Be meaner?
PS: Anyone have any clue when the new shipments come? Every store in a 50 mile radius of me is sold out and clueless.
Nah I don't think they do...You will have to pay a restocking fee though (about $35)
If its defective, they will exchange it. No reason for your mystery meter to be involved.
Well when I talked to SCS (*2), they said that the people at the store would be the final judge on it and I get the feeling that they won't agree that my leak leakage and screen separation is enough to be considered a defect. The girl I talked to said it was only cosmetic so they wouldn't just exchange it.
After reading posts, it seems like every different person you talk to says something different. Such a pain that they don't have a set procedure for something like this.
tell them you'll return it and go purchase it somewhere else.
They'll exchange it easily if you're within your 30-day window. Just go ahead and check it out.
Just tell them, why the ****-would-anyone pay so much to get locked into a 2-year contract to get anything less than a perfect phone (cosmetic & hardware wise)? Ask them if they would buy a brand new car with dings and dents on it. I mean, it's only cosmetic right? I'm sure the car drives fine.
And then see what the manager says.
PoisonWolf said:
Just tell them, why the ****-would-anyone pay so much to get locked into a 2-year contract to get anything less than a perfect phone (cosmetic & hardware wise)? Ask them if they would buy a brand new car with dings and dents on it. I mean, it's only cosmetic right? I'm sure the car drives fine.
And then see what the manager says.
Click to expand...
Click to collapse
+10000000 you are the winner sir, haha.
PoisonWolf said:
Just tell them, why the ****-would-anyone pay so much to get locked into a 2-year contract to get anything less than a perfect phone (cosmetic & hardware wise)? Ask them if they would buy a brand new car with dings and dents on it. I mean, it's only cosmetic right? I'm sure the car drives fine.
And then see what the manager says.
Click to expand...
Click to collapse
Thank you. I've been trying to figure out how to explain it without sounding like a **** and you've summed up everything I've been trying to say.
I'm not sure what to do at this point, seeing as I have no idea when the new models are supposedly coming out or when the stores would even have them in stock. Is my best bet just to return the phone outright, cancel my contract and wait? Think I'll get hit by a restocking fee?
I for one can praise Sprint's 30 day money back. *2 people were excellent and politely answered all my questions. Also the Sprint store was excellent as well. I just walked in with my Evo, box, and receipt and told them that I would like to cancel. Employee took my phone and started processing my request No Questions Asked. During the process she just politely asked me as to why I was returning, I just told her that I wasn't getting 4G at my home. I got a full refund and she even offered to return the Silicon case I had bought from Sprint. Now that is customer service. Got a full refund (no restocking fee because she said my phone was defective), full refund on my silicon case and I didn't even have the charger for my phone. Could of easily kept the red battery and 8GB mSD card..
Sprint is awesome. I was wondering the same thing as well. If I cancel and get it again in a few days will it matter? If not I'm getting another Evo asap.
I just realized something as I was gathering all the things that came with my EVO. I think I mailed the original receipt to get my rebate. They should be able to pull up all the information still right?
My situation is a little different. I bought the EVO at full no contract price. I need to exchange it for a new one, but we all know you can't find any in stock. I got mine from sprint.com. They insist on doing an exchange, just so that your 30 days is from the original purchase. But since I payed full price, I'm just gonna pay full price for another device and return the EVO (no exchange). That way, I have 30 days from the new purchase. Surely they should have some EVO's in stock by then. Paying full price, I refuse to settle for a refurb.
dmystic1 said:
My situation is a little different. I bought the EVO at full no contract price. I need to exchange it for a new one, but we all know you can't find any in stock. I got mine from sprint.com. They insist on doing an exchange, just so that your 30 days is from the original purchase. But since I payed full price, I'm just gonna pay full price for another device and return the EVO (no exchange). That way, I have 30 days from the new purchase. Surely they should have some EVO's in stock by then. Paying full price, I refuse to settle for a refurb.
Click to expand...
Click to collapse
ok, i admittedly have no first hand experience with this, but it is my UNDERSTANDING that you have the 30 days on the first phone, but the second one you are stuck with (unless, of course, you purchase another one outright). like i said, that's just my UNDERSTANDING from speaking with a Sprint rep last year.
and i have to BELIEVE that when the fixed EVOs come in, that Sprint will waive the 30 day window for, let's say, seven days. they've worked so hard to improve their reputation for customer service that it would be silly to wipe out all that hard work and spent money all at once.
There is NO RESTOCKING FEE if you are a new customer within the 30 day trial period.
When the xoom had the $207. off coupon I bit and put it in my cart and when checking out I had the free gel case and free 2nd day shipping and when I pressed complete they changed my order and charged me the $29.99 and standard shipping with which it's just coming today after ordering on the 24th if I hadn't called them last week who knows when this order would have been shipped ! well I called them and I said I would like to cancel this order and the customer service guy said I can't that it already has been shipped which it wasn't and then an hour later I get a email saying my order was shipped which it wasn't then 3 days later it shows up being in UPS hands in texas being shipped ! If you think this is the way a company should do business then their is something wrong with you ! I felt like there forcing this on me, I called my bank and told them of this the night of the first email and it wasn't charged and then I called after the charge and then said let them ship it and then do as they say RMA it back ! I could never ever buy from motorola again after this experience, This is going back, I have to wait for it to arrive >they (motorola) Says and then call then for an RMA They could of made this a little less painful and just canceled the order when I called But no they want to force this on me ! Screw them
Paragraphs. Punctuation.
You should use them.
Wow you're really complaining about this? It's the same when you shop everywhere, when it's sent to the warehouse for fufillment they can't go back and cancel it, you have to return it.
But in your case, you stand to profit atleast $100 by putting it on ebay after getting that coupon deal and you're still complaining. You could also get your shipping refunded through amazon if you wanted.
I do not understand people sometimes.
Basically: SCREW MOTOROLA THEY GAVE ME AN $800 DEVICE FOR $600!!! HOW WILL I EVER RECOVER FROM THIS INJUSTICE.
Yeah, I honestly think the OP is pulling our chain. How can you be complaining that you were able to get the 25% off?
This is what 12 year old rambling looks like.
Post count, it's all about the post count. It's easier to increase it with complaints than productive posts.
There should be a temporary complaint forum to put these posts so we don't have to see them.
Just refuse delivery for a faster refund and stop posting here.
Sent from my EVO using XDA App
What this board needs is active mods.
If mods removed the posts:
1) talking about tablets other than the xoom
2) complaining (for some insane reason) about getting the 25% off coupon
3) complaining about known limitations at release
I think this forum would be a lot more pleasant.
wow dude i would be just as pissed if i got 200 bucks off for scamming the company.
i kinda feel the op's pain... I ordered a xoom with a 10% off coupon, then as soon as I read the 25% off one I ordered again using that coupon, and immediately called to cancel my first order. The lady said the ordering department was closed until next morning.
Called back the next morning and got the run around from like five motor cs reps one even hung up on me. When I finally got someone willing to help and not transfer me to the beggining option menu, they told me it was shipped and could not be canceled. I had to refuse shipment. Needless to say it didn't ship until the following tuesday.
So I refused the more expensive shipment and kept the 25% off one. Then I look and they charged me for the free gel case. I called moto, got the same run around as before until someone finally
was willing to help. Now I am still waiting on a refund for the gel case and the original order..
As long as it all works out i'm happy I got the discount, as there are many that paid $800 for this device, on the other hand... DOES IT HAVE TO BE THIS DIFFICULT!?
Of course you get charged for the free gel case! But did you realize that the price for the Xoom was much lower?!? In fact, I gained more than 25% off due to that! I don't know exactly what they did but here are my bill details:
Xoom: $571.09
Gel case: $ 21.40
Shipping: $ 0.40
Tax: $ 35.56
Total: $628.45
Now do the math: The Xoom PLUS the gel case add up to LESS than $599 which would have been the 25% off for the Xoom.
My total was $660... motor guy put a "high priority"ticket in for my refund. Still no money :'( but like I said as long as it works out, I camt really complain ;-)
Bauxite said:
Wow you're really complaining about this? It's the same when you shop everywhere, when it's sent to the warehouse for fufillment they can't go back and cancel it, you have to return it.
But in your case, you stand to profit atleast $100 by putting it on ebay after getting that coupon deal and you're still complaining. You could also get your shipping refunded through amazon if you wanted.
I do not understand people sometimes.
Basically: SCREW MOTOROLA THEY GAVE ME AN $800 DEVICE FOR $600!!! HOW WILL I EVER RECOVER FROM THIS INJUSTICE.
Click to expand...
Click to collapse
You won't make any money on ebay. With 10% tax, the device was $660. Add in ebay and paypal fees and you'd be lucky to break even.
almostinsane said:
You won't make any money on ebay. With 10% tax, the device was $660. Add in ebay and paypal fees and you'd be lucky to break even.
Click to expand...
Click to collapse
Really? So this one going for $790 would cause you to not break even? Amazing, I didn't know Ebay/Paypal took out 16%! The more you know..
http://cgi.ebay.com/Verizon-Motorol...20750945884?pt=US_Tablets&hash=item3365c81e5c
Never underestimate how stupid people are on Ebay. And remember most sellers don't charge sales tax, so you could buy a Xoom on ebay for over $800 and still get it cheaper than at the store.
Bauxite said:
Wow you're really complaining about this? It's the same when you shop everywhere, when it's sent to the warehouse for fufillment they can't go back and cancel it, you have to return it.
But in your case, you stand to profit atleast $100 by putting it on ebay after getting that coupon deal and you're still complaining. You could also get your shipping refunded through amazon if you wanted.
I do not understand people sometimes.
Basically: SCREW MOTOROLA THEY GAVE ME AN $800 DEVICE FOR $600!!! HOW WILL I EVER RECOVER FROM THIS INJUSTICE.
Click to expand...
Click to collapse
LOL quote of the day.
I wouldn't make a new forum for this but since is here I'll give my experience....
I ordered around 5:45 est on the 24th, My order said it would be here between March 1st or 2nd. Watched forums and patiently waiting....After about a week I decided to call(On March 3rd). First call gave me a scripted response that it would ship today.
I waited till the next day and had no info, So I contacted live chat this time hoping they could fill me in. They escalated the issue and said I would get a call back.
About 45 minutes later I get a call back saying that the order couldn't interact with their system so that the order would be cancelled. So I accepted it and didn't put up much of a fight.
About 8 hrs later my order was still in my system so I decided to call back and see what was up. The CS agent tells me.....Your order is not cancelled and will ship today. So I was a bit happy to hear that yet still not convinced why I am told conflicting reports.
So Saturday morning I decide to call since I heard nothing. They said their order department is closed and expect a call within 24-48 hrs.
On Monday I get in touch with someone who puts me on hold for 5 minutes while trying to get into touch with their "Executive Order Department". He comes back and says he can't get in touch with them so he would call me back within 10 minutes when he knows something.
I get a callback from him about 20 minutes later.(I appreciate he actually did as he said). But his response was that they have no further information on my order and someone from the executive order department would call me back. I could of swore this is the same dept. he was trying to get in touch with originally to see my order.
So a cpl hours later they call me up and its the same lady.(One of the nicest ladies I have ever talked to) She continues to apologize and gives me the same info she told me Friday about my order forced to be cancelled.
This time I was a little more prepared because I was sorta expecting it since she told me that before. So I asked what I could do and she gave me a phone number to call and see if anything could be done.
I then called the number and started explaining my case.....the lady then responds that we had JUST talked a minute ago. I said that this was the number that you gave me to try and get this worked out. She then said Hmm......I guess the system is auto transferring you to me.
This is the 3rd time btw that a rep gave me a "proper" phone number to call and it ended up going someplace different.
She gave me another number to try and gave me her direct line in case I ran into any more problems.
I then tried the new number and it did indeed lead me to a salesperson. I explained that my order was cancelled and the runaround I got. She said I am sorry and you won't be charged. I said well "I want the Xoom".
She then puts me on hold and comes back and says she can place the order under the same price. She takes my CC and says ok it'll take 2 days or so to clear and we say our goodbyes.
Thats about where its left off. There is a charge of $600+ on my card now from the order but I have no receipt/email information regarding my order.
So atm my original order is still an open order with my CC and shipping sitting there but I have been assured they will not charge me for it. I also have a second one ordered that is supposed to clear within a day or day.
I would likely still buy a Moto product even though I consider this experience to be a nightmare. Anyway...Thats my little rant/experience with Moto.
Great deal but definitely a hassle!
And I don't know why people think it was "cheating" motorola. They offered a coupon. We used it! If you're in this forum I would expect that you know most online coupon codes have a limited number of activations. Once that limit is hit, the coupon is no longer valid. Just because we used a coupon doesn't mean a company has the right to treat their customers in this way.
I'm just going to come out and say it. You guys are acting like a bunch of vaginas. I got the deal, yeah I had to wait ,yeah I got the run around but the BS is in the past. *****ing about in a forum ain't going to do nothing for you. Suck it up and drive on.
Sent from my Xoom using XDA App
its not in the past for me, I'm out $800 until this clears...
justabrake said:
This is going back, I have to wait for it to arrive >they (motorola) Says and then call then for an RMA They could of made this a little less painful and just canceled the order when I called But no they want to force this on me ! Screw them
Click to expand...
Click to collapse
I'll take it off your hands for 660! quick easy and you wont have to deal with moto!!!
Why is there constant flaming? This is the kind of thing that turns good forums into bad ones. The OP has the right to talk about his experience (especially in the General XOOM section) and maybe this might make it onto a blog site and be seen by a Motorola exec and force them to do something about it. I've ordered my XOOM last week with the 10% discount and just got a call saying it didn't go through their system so it will be cancelled. This thread was useful for me to see what my next step should be. Plus it's annoying to be charged $800 just to have the order cancelled. Thanks OP for this useful thread.
Sent from my Nexus One using XDA App
Listed below is the links to each sites Return Policy. Someone may decide to take all the pertinent information from each site and just post it to this thread to make a one-stop-shop for return policies.
Buy.com
Newegg
Amazon
Office Max
Best Buy They have their return policies split up into different sites
Walmart
TigerDirect
Target -Target.com In Store return
Target - Target.com Online return
Staples
Sears
P.C. Richard & Son
Office Depot
Micro Center
JR.com
HHGregg
Fry's Electronics
DataVision
BJ's Wholesale Club
B&H
American TV
For those of us that got our orders in via Newegg, we have the computer replacement only return policy. This means no refunds for returns, replacement only for 30 days. After that it's dealing via Asus on the warranty.
Looks like Sears is the best option: 30 days, no restocking fee, and you can return to brick and mortar locations to avoid any shipping charges/delays.
wynand32 said:
There's a new thread on return policies, but just to clarify. Sears only charges a restocking fee if the original packaging and included materials are missing. Here's from their policy:
Click to expand...
Click to collapse
A 15% restocking fee is charged on Home Electronics returned without the original box, used, and without all of the original product packaging and accessories
Click to expand...
Click to collapse
Took this from the other thread on availability to respond to.
Sear's policy is easily misunderstood. It really should say "without the original box, used, OR without the original packaging. Notice the bolded words.
Hence, they could theoretically charge you a restocking fee. At the very least, it will be a bit of a hassle for some people based on the manager. You can return with no fee, even if stuff is missing, if there was some major issue with the item that the box said it would not have.
For example, the G-Tablet box said it would come with adobe flash support out of the box. People used this excuse to return it with no fee. You will need to identify something like this to return with no issues.
Buy.com seems to be 45 days with no mention of restocking fees.
rothnic said:
Took this from the other thread on availability to respond to.
Sear's policy is easily misunderstood. It really should say "without the original box, used, OR without the original packaging. Notice the bolded words.
Hence, they could theoretically charge you a restocking fee. At the very least, it will be a bit of a hassle for some people based on the manager. You can return with no fee, even if stuff is missing, if there was some major issue with the item that the box said it would not have.
For example, the G-Tablet box said it would come with adobe flash support out of the box. People used this excuse to return it with no fee. You will need to identify something like this to return with no issues.
Click to expand...
Click to collapse
I'd think that, given this language, one could easily argue that there's no restocking fee. I mean, the language as written is clear: each of these criteria must be met for there to be a restocking fee. The difference between "and" and "or" isn't insignificant.
Funny enough, I just finished a chat with Sears where the lady said there's a 90-day return policy with no restocking fee. If I get that via email, then I'll set.
Update: Grrr, no email.
wynand32 said:
I'd think that, given this language, one could easily argue that there's no restocking fee. I mean, the language as written is clear: each of these criteria must be met for there to be a restocking fee. The difference between "and" and "or" isn't insignificant.
Funny enough, I just finished a chat with Sears where the lady said there's a 90-day return policy with no restocking fee. If I get that via email, then I'll set.
Click to expand...
Click to collapse
You talked to a lady representing the online company.
I'm talking about from experience what people went through with the stores. They all have different managers, with different attitudes. I personally felt I was hassled even to get a replacement for a device with bad hardware.
If you feel like arguing and justifying, go for it.
rothnic said:
You talked to a lady representing the online company.
I'm talking about from experience what people went through with the stores. They all have different managers, with different attitudes. I personally felt I was hassled even to get a replacement for a device with bad hardware.
If you feel like arguing and justifying, go for it.
Click to expand...
Click to collapse
Oh sure, I hear you. I was saying that if I have an email stating a policy, then that would apply. Unfortunately, no email, and so we're left with an ambiguously worded policy. I hate that.
wynand32 said:
Oh sure, I hear you. I was saying that if I have an email stating a policy, then that would apply. Unfortunately, no email, and so we're left with an ambiguously worded policy. I hate that.
Click to expand...
Click to collapse
Tried editing, then you had replied already:
Edit: BTW, their usage of "and" is correct if you consider it. They can charge 15% for each one of those cases. They can charge for no box and they can charge for used and they can charge for missing materials. I interpreted it the same way as you, but then I was proved wrong when multiple people were hassled.
I think they all got it returned, but some people spent more of their time in Sears talking to a manager than others.
rothnic said:
Tried editing, then you had replied already:
Edit: BTW, their usage of "and" is correct if you consider it. They can charge 15% for each one of those cases. They can charge for no box and they can charge for used and they can charge for missing materials. I interpreted it the same way as you, but then I was proved wrong when multiple people were hassled.
I think they all got it returned, but some people spent more of their time in Sears talking to a manager than others.
Click to expand...
Click to collapse
Yep, I think you're right: such is interpreted that way on occasion. Being a bit of a purist when it comes to grammar, though, I'd say that being "and" means that all conditions have to apply.
But, other than being pedantic, that's irrelevant. I can easily see a Sears manager making a stink. What they don't know is that I have a secret weapon: my wife ALWAYS gets her way in these circumstances. She will not settle for no, period, and never loses.
Here's the link to American TV's return policy
http://www.americantv.com/receipt/receipt_ol_terms.html
It's 5 days + 7 days shipping on notebook computers (I'm guessing the tablet would fall into this, maybe the dock as well)
Was thinking about ordering the dock here as they give a discount ~$125 for my area, but not sure when/if I'll get a tablet, return period is too short.
Wow, I'm realizing just how spoiled I am buying everything from Costco. I'm seeing that most places have restocking fees and/or only take returns on unopened items.
Question: Amazon says they have a 30-day return policy for computers, but that computers must be in "New" condition. For some retailers, this means unopened. Does Amazon take returns on opened and used computers, assuming that all original packaging and accessories are included?
wynand32 said:
Wow, I'm realizing just how spoiled I am buying everything from Costco. I'm seeing that most places have restocking fees and/or only take returns on unopened items.
Click to expand...
Click to collapse
I was really hoping to see Costco's name appear on the list of retailers carrying the Transformer... I bought the Xoom there knowing that if the Transformer came out in the 90 day window (and it looked like a better device/value) then I could return the Xoom to Costco. Their return policy is completely unrivaled.
I'm sure they'll start carrying it as soon as I purchase it from another location.
dustindw said:
I'm sure they'll start carrying it as soon as I purchase it from another location.
Click to expand...
Click to collapse
According to Costco corporate, they'll be carrying other (as yet unnamed) tablets, but not the Transformer.
I just returned an opened GTablet to sears, they did not charge me one penny and all I said was that I couldn't deal with the screen viewing angles.
Sent from my PC36100 using Tapatalk
donatom3 said:
I just returned an opened GTablet to sears, they did not charge me one penny and all I said was that I couldn't deal with the screen viewing angles.
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
Good to know, thanks!
just got a new credit card today, it has a merchant return policy: within 60 days, you can get a refund from card company for whatever reason up to $250. not enough to cover the tablet, enough for the dock.
check your credit card benefits
So does anybody have any extra info Best Buy's in-store return policy on tablets? Seems they have the clause "could include restocking fee" and on the website but are not specific on what products that applies too.
Was considering picking up the Acer Iconia tomorrow to play with it and check it out.
mustafazr said:
So does anybody have any extra info Best Buy's in-store return policy on tablets? Seems they have the clause "could include restocking fee" and on the website but are not specific on what products that applies too.
Was considering picking up the Acer Iconia tomorrow to play with it and check it out.
Click to expand...
Click to collapse
You should be fine. I plan(ned?) on doing the same thing. But isn't Best Buy closed for Easter tomorrow? Plus, you have to get extremely lucky to get them to sell you an Acer before Monday. I think I'm just going to wait until Tuesday and buy the Transformer.
mustafazr said:
So does anybody have any extra info Best Buy's in-store return policy on tablets? Seems they have the clause "could include restocking fee" and on the website but are not specific on what products that applies too.
Was considering picking up the Acer Iconia tomorrow to play with it and check it out.
Click to expand...
Click to collapse
I've bought two tablets from Best Buy. They have a 14 day return policy and no restocking fee. Returned one of my tablets without any issue.