[Q] Nexus 4 suddenly frozen - Nexus 4 Q&A, Help & Troubleshooting

Hopefully someone can help me.
Suddenly my nexus has frozen with screen off.
Per Google CS instructions, Ive tried to hold down the power button down as well as holding the power button down with volume rocker pressed and still no restart.
Has anyone had this problem, would rather not have to buy a new device and send the other back as that is all I could do.
Hopefully I can just fix it without having to go through the trouble of getting a new device and returning this one.
Thanks in advance!

Try leaving it on the charger for a day. Could be that the battery somehow completely drained which messes up the recharging system in the battery. Leaving it in the charger for some time might help, or not.
Sent from my Nexus 4 using Tapatalk 2

Chrono_Tata said:
Try leaving it on the charger for a day. Could be that the battery somehow completely drained which messes up the recharging system in the battery. Leaving it in the charger for some time might help, or not.
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Thanks!
Worth a shot...I really miss removable batteries right about now!!!

Yeah, this has happened before with my nexus 7 and my touchpad also. I had left something running that totally killed the battery and I could not get a boot at all. After charging though I was able.
Chances are it is not frozen but rather dead most likely because of the battery.
sent via xda premium with nexus 7

Turns out its most likely not the battery as it was just about fully charged prior to the freeze. Plugging in to a computer to try to do the hard reset gets the notification light to flash red. Someone on another android forum had the same issue and needed a replacement.
Just ordered my replacement which they have available since they kept a reserve for possible defective devices. A hold for the new phone will be placed on my account until they receive the defective unit.
Hopefully its a fairly painless process! That being said, it was a great phone when it worked! Hoping its not going to be a widespread issue among other users.

Just got my new nexus delivered... Hopefully no issues with this one!
Sent from my Nexus 4 using xda app-developers app

Nexus 4 Freeze
Is there any chance you could possibly let me know how you returned your device, as unfortunately the same thing has happened to me.
Nexus 4: on google earth, phone crashed/froze, held down power button, dark skreen, frozen still, want exchange.
Dionysis78 said:
Hopefully someone can help me.
Suddenly my nexus has frozen with screen off.
Per Google CS instructions, Ive tried to hold down the power button down as well as holding the power button down with volume rocker pressed and still no restart.
Has anyone had this problem, would rather not have to buy a new device and send the other back as that is all I could do.
Hopefully I can just fix it without having to go through the trouble of getting a new device and returning this one.
Thanks in advance!
Click to expand...
Click to collapse

Related

Looks like my N1 has given up the ghost

Whelp. My power button has been flaky for a very long time and I've thankfully had it running CM so was able to do trackball wake.
This morning my trackball went green and stayed that way, well... until it went orange, red, and then absolutely crazy. Obviously, tried removing the battery and now am unable to power back on.
When it was powered on, it wasn't able to connect to the computer but did charge. At the moment it's off and is charging from the computer but the trackball is changing colour rapidly and Windows keeps finding a new device etc..
I guess this is time to get a new phone
Edit: HAHA! I did the jumpstart trick and my phone booted! The trackball has turned off now, though it did that earlier and it came back so we shall see!
Edit: Okay that didn't last, it's blinking red and no now its off again arghhh
Edit: Well, the lights haven't come on again since yesterday afternoon and it's running perfectly again. I guess I'm not going to get an upgrade now!
Did you do anything new to it recently?
I did not, but my son got his grubby mitts on it and dropped it on the ground so it's possible that did it, or perhaps he did drop it in water (Don't think he did but we may never know!)
The good news is, I have gone out and bought a Nexus S for £200 from carphone warehouse, so have a phone I can rely upon and can send my N1 in for repairs
Then I don't know... use the N1 for a web server or something?
Network_Punk said:
I did not, but my son got his grubby mitts on it and dropped it on the ground so it's possible that did it, or perhaps he did drop it in water (Don't think he did but we may never know!)
The good news is, I have gone out and bought a Nexus S for £200 from carphone warehouse, so have a phone I can rely upon and can send my N1 in for repairs
Then I don't know... use the N1 for a web server or something?
Click to expand...
Click to collapse
I use my spare n1 as a mini web server... works great actually. Uses pretty much 0 power and is perfect for hosting files you may need while put and about.
Sent from my Nexus One using XDA App
The jumpstart method takes a while for me, and doesn't really work by removing/inserting before charging LED comes back on. One (possible) method to the madness I've seen is rapidly inserting and removing the battery, till eventually, the alternate green/orange blinker is blinking regardless of whether the battery is inserted or not. Removing and reinserting quickly once this happens powers it back on.
However, even if you are out of warranty, I recommend you return to the service center. Self-replacement of the I/O board costs about the same ~$35 for the board, so you might as well pay for professional service. Will GREATLY enhance your resale value too!
I had to have out of country service (I'm based in India), and all they charged me were the 'out-of-country' charges, and even though the N1 was never sold in India, they keep the part here. Mine was fixed within 18hrs from submitting it to the official service center here. Cost me Rs. 1350 (out of country device charges in India).
I have noticed that you can adb reboot a phone while it's charging.
Try it.
Sent from my Sensation using xda premium
Phateless said:
I have noticed that you can adb reboot a phone while it's charging.
Try it.
Sent from my Sensation using xda premium
Click to expand...
Click to collapse
Nope, doesn't work on the N1 (not mine, at least). Neither does fastboot. Believe me, if that worked, I wouldn't have bothered getting the power button replaced! It was a terrible ordeal, having no power button and a VERY unstable ICS ROM. Every time it powered off/froze, I spent 20 minutes willing it to turn on!
mrhohoha said:
Nope, doesn't work on the N1 (not mine, at least). Neither does fastboot. Believe me, if that worked, I wouldn't have bothered getting the power button replaced! It was a terrible ordeal, having no power button and a VERY unstable ICS ROM. Every time it powered off/froze, I spent 20 minutes willing it to turn on!
Click to expand...
Click to collapse
Lol that sounds terrible! Maybe it's just the newer phones like my glacier and sensation that actually charge in recovery mode.
I just know that when powered off they respond to adb. Did you try it already, just to humor me?
Sent from my Sensation using xda premium
Phateless said:
Lol that sounds terrible! Maybe it's just the newer phones like my glacier and sensation that actually charge in recovery mode.
I just know that when powered off they respond to adb. Did you try it already, just to humor me?
Sent from my Sensation using xda premium
Click to expand...
Click to collapse
I had tried a while ago, when my power button died on me. I did again, after reading your post. No go. The N1 is well and truly OFF when it's powered off! Checked adb devices and fastboot devices just to be sure. Nope, nothing. Device doesn't show up. Not even in recovery mode.
mrhohoha said:
I had tried a while ago, when my power button died on me. I did again, after reading your post. No go. The N1 is well and truly OFF when it's powered off! Checked adb devices and fastboot devices just to be sure. Nope, nothing. Device doesn't show up. Not even in recovery mode.
Click to expand...
Click to collapse
Bummer. I wonder why the newer devices charge in recovery mode?
Sent from my Sensation using xda premium

N7 Only displaying battery icon

Hey guys,
Recently got my Nexus 7. I tried turning it on when it came out of the box but it didn't.
So I though I'd charge it for a while. When I plug it in a battery icon pops up for about ten seconds and then the screen goes black again.
I can't turn it on at all. Tried holding the power button for a long time but that didn't work either.
I'd really appreciate it if you guys could help me out rather quickly because I'm on holiday in the US so I've got limited time left to swap it, if nothing else helps.
herbivoor said:
Hey guys,
Recently got my Nexus 7. I tried turning it on when it came out of the box but it didn't.
So I though I'd charge it for a while. When I plug it in a battery icon pops up for about ten seconds and then the screen goes black again.
I can't turn it on at all. Tried holding the power button for a long time but that didn't work either.
I'd really appreciate it if you guys could help me out rather quickly because I'm on holiday in the US so I've got limited time left to swap it, if nothing else helps.
Click to expand...
Click to collapse
did you leave it on the charger for several hours? the battery could have been dead.
simms22 said:
did you leave it on the charger for several hours? the battery could have been dead.
Click to expand...
Click to collapse
When I took it out of the box the battery was about half full (according to the charging animation). Now it appears to be full. Left it charging for about 2 hours.
Thanks for the quick reply by the way.
try holding the power button down and the volume down button. see if itll boot into the bootloader. if it does, select start in the bootloader then press the power button to select. maybe itll boot that way.
simms22 said:
try holding the power button down and the volume down button. see if itll boot into the bootloader. if it does, select start in the bootloader then press the power button to select. maybe itll boot that way.
Click to expand...
Click to collapse
Not working either. The only thing I've managed to see on my display is the charging animation so far.
Feels like such a disappointment.
have you tried holding down the power button longer than you would expect to hold it down? like 1-2 minutes.
simms22 said:
have you tried holding down the power button longer than you would expect to hold it down? like 1-2 minutes.
Click to expand...
Click to collapse
Just held it for 3 straight minutes. Nothing. At one point I thought I saw something on the screen but it was a reflection. Haha.
This doesn't look good does it?
Sent from my GT-I9300 using xda app-developers app
I had a similar issue after a couple months of use with mine. The screen just turned black while I was playing a game and it wouldn't respond to anything. At first I thought it had shorted out or something, and I was considering returning it, but after about an hour of leaving it alone on the charger, it started working again like magic. My friend had the same exact issue. Idk maybe this helps....
Sent from my Apple II using xda app-developers app
Awsumnick said:
I had a similar issue after a couple months of use with mine. The screen just turned black while I was playing a game and it wouldn't respond to anything. At first I thought it had shorted out or something, and I was considering returning it, but after about an hour of leaving it alone on the charger, it started working again like magic. My friend had the same exact issue. Idk maybe this helps....
Sent from my Apple II using xda app-developers app
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Click to collapse
Thanks, I'll just leave it charging for the night. I'll see tomorrow. Hopefully this works!
Or do you think I should return it anyways as there might be more to it?
Sent from my GT-I9300 using xda app-developers app
you should probably exchange is well you still have a chance. better to be safe than sorry.
If you're feeling froggy, you could check to see if the battery is plugged in. Asus seems to have a QC problem when it comes to connecting the N7 battery.
Sent from my Nexus 7 using Tapatalk 2
I swapped it, have got a perfectly working little nexus 7 now!
Thanks for all your help.

[Q] Red light of death hardware fix in new batches?

Hello,
Please dont burn me since this topic has a lot of threads already. I live outside the USA and will be visiting US for a few weeks and am planning on getting the nexus 4. After reading through dozens of threads, the general conclusion seems to be that its a hardware problem which can be temporarily fixed by unscrewing the back plate and whatnot.
My question is that is this problem present only in the first few batches of nexus 4 devices? Do you think google must have fixed it by now and cranking out fixed hardware this time?
If so anyone who has recently bought the nexus can confirm? Or is there any link which confirms this?
I only ask because I dont want to be stuck with a dead phone sixteen thousand miles away :/
Thank you!
Life is a gamble. Having said that, chances are a million to one that your brand new n4 will have the battery problem.
Sent from my Nexus 4 using xda premium
jamesc760 said:
Life is a gamble. Having said that, chances are a million to one that your brand new n4 will have the battery problem.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Do you think nexus support will comment on this if I call them up in US once I land?
I recently bought a N4 in the USA, not my usual place of residence. It no longer works - the dreaded red light of death. I have no idea how it happened, but that I let the battery run very low and when I plugged it in to charge it froze and then never turned on again.
I've tried various things, but the screen never displays anything, there's no vibration, etc. I've charged it for a long time and to no avail. Strangely, when I plug it into my computer I immediately get a warning about "Unsafe device removal"
I'm either going to pay to get it fixed, or RMA it when I make it to the USA next.
There's a way to fix. You have to remove the back cover and unscrew the two screws that is holding the battery pins. Once you have taken off the screws you have to lift the pins off just a little bit. Don't take the battery off. Then place the pins back and rescrew them in. That should work.
Sent from my Nexus 4 using Tapatalk 2
Just so you know, I have one of the first batch Nexii, have had mine since mid-November, and have never had this issue. They don't all have the problem.
I just freaking experienced this. I reading something, while sitting near my charger, and I forgot to plug my phone in. Then the phone died, so I pluged it in, and there it was, the infamous red light :/ I scared the sh*t out of me. But after unpluging and holding all 3 buttons at once for a few sec, it booted.
I am so freaking lucky
I was on the latest PA rom
Ps. I bought my phone in January, so its from the 3rd batch (ordered in december in germany)
Sent from my Nexus 4 using xda app-developers app

Will not turn on, have used search.

So I see this is a common but no one has mentioned static on the screen. When I plug it in, it boots as normal with the nexus animation etc. When it starts it immediately says shutting down, and turns off. However, while it remains plugged in the static on the screen is there and a very very faint buzzing sound from the top/back of the tablet.
Anyone had similar? I've searched and searched but nada.
DannyDrama said:
So I see this is a common but no one has mentioned static on the screen. When I plug it in, it boots as normal with the nexus animation etc. When it starts it immediately says shutting down, and turns off. However, while it remains plugged in the static on the screen is there and a very very faint buzzing sound from the top/back of the tablet.
Anyone had similar? I've searched and searched but nada.
Click to expand...
Click to collapse
It might help if you plug it in while off then press power and vol down and hold, it should go to a screen where you can scroll with vol down to shut off.
Then unplug and replug into wall, let charge for while then boot up
Seems to be a common fix, hope this helps
Here's the full collection of "fixes" this issue and those closely related.
Hope it helps!
Thanks for the replies guys, I just took it back and had it replaced where I bought it since I had it less than 12 months. It was a 16GB but they only had 32GB in stock, so guess what I got?!
DannyDrama said:
Thanks for the replies guys, I just took it back and had it replaced where I bought it since I had it less than 12 months. It was a 16GB but they only had 32GB in stock, so guess what I got?!
Click to expand...
Click to collapse
Hey - I guess there's something to say for buying tech gear at local bricks/mortar places.
Yours is the best "fix" of all!!
Be aware that your reported issue might very well happen with your new N7 as well - it's typical, in fact. One great way to avoid that issue (it's listed as a fix in my Sticky that I refereced earlier) is to occasionally just turn it off - for an hour or two. You can charge it during that time if you wish.
Good luck with your new *better* N7!!
Don't I know it, man! The first one I knocked very gently, yet the screen cracked pretty badly. The second burned out so hopefully this one will be lucky.
Sent from my (THIRD) Nexus 7 using Tapatalk 2
DannyDrama said:
Don't I know it, man! The first one I knocked very gently, yet the screen cracked pretty badly. The second burned out so hopefully this one will be lucky.
Sent from my (THIRD) Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Damn good luck, getting a new one with double the gb's, def best solution!
Well just a quick update. The new one also broke, I went to turn it on and it was dead. Did think about getting a nexus 10 but since brick and mortar stores don't sell it, it will be too much effort to return when I inevitably find a light bleeding issue. So F google, I'm typing this from my new iPad!

Nexus 6P turned off and will not turn on after all reboot actions

My Nexus 6P decided to become completely unresponsive and turn off whilst on around 30% of battery yesterday.
Since, I've attempted to long press the power button, try to put the phone into boot mode by holding the volume down rocker (and tried it pressing up just in case) and power, alas no response.
Plugging the phone into the power socket returns no response also, no battery/charging animation and no red LED from the notification light.
Has anyone else had this problem/has a solution?
Thanks,
Ravi
Try leaving it connected to the charger for several hours and trying again. If that doesn't work then file a warranty claim. Had you modified it in any way recently?
I tried to do so for a few hours, but worried it was due to an overheating issue but will try for longer today, thank you! As for any modifications I've refrained from rooting or doing anything to the out the box model, the worrying issue is that I get no response from charging the device, makes me think that it's a hardware issue. Thanks for your reply!
sorry for the necro post, but the same issue happened to my wife's phone today. It was at 87% charge and plugged in when it happened. It powered off while she was watching a video and is now completely unresponsive. Did your phone "revive" or did you have to file a warranty claim?
Thanks
Zzan said:
sorry for the necro post, but the same issue happened to my wife's phone today. It was at 87% charge and plugged in when it happened. It powered off while she was watching a video and is now completely unresponsive. Did your phone "revive" or did you have to file a warranty claim?
Thanks
Click to expand...
Click to collapse
Mine recently powered off due to overheating. I left it for an hour or so and then plugged it in, and after a few minutes connected to the power supply it deigned to power up.
I was about to do a post about the cause of the overheating when I found this thread.
The same thing happened to me about a week ago. I have had no luck reviving the phone. I purchased it used a few months ago, so neither Huawei nor Google will accept it for repair, and I cannot find any third party who can repair the 6P. I now have a costly paperweight.
If anyone has a solution, I would love to hear it.
Zzan said:
sorry for the necro post, but the same issue happened to my wife's phone today. It was at 87% charge and plugged in when it happened. It powered off while she was watching a video and is now completely unresponsive. Did your phone "revive" or did you have to file a warranty claim?
Thanks
Click to expand...
Click to collapse
Hey,
It went a day without being able to be turned on, went for a shower and my girlfriend shouted saying that the phone turned on. Literally was a matter of leaving it plugged in and not attempting to do anything with it. No idea what the fault was to begin with and it hasn't happened since, sorry I can't be of much help with this but that's my experience with this issue!
EDIT: As knirirr it very well could be overheating and it's the only reasonable solution I can think of where nothing else is evident, at least in my experience.
My wife's phone powered back on after a few hours. She did say it was not hot or even warm when it shut down. I don't know what the catalyst for it coming back on was. It was completely unresponsive but after seeing posts elsewhere with other nexus devices having a similar issue and people said hold down the power button for up to 10 minutes and it will come on. I didn't believe that this would work and figured that something else was actually the trigger, but when I did it the phone powered up at about three and a half minutes and has been working fine since.
Thanks for all the replies.
charlie.s said:
The same thing happened to me about a week ago. I have had no luck reviving the phone. I purchased it used a few months ago, so neither Huawei nor Google will accept it for repair, and I cannot find any third party who can repair the 6P. I now have a costly paperweight.
If anyone has a solution, I would love to hear it.
Click to expand...
Click to collapse
Did you purchase it directly or third party? I purchased through Google and even after 5 months they accepted it for return.
Sent from my Nexus 6P using XDA-Developers mobile app
dratsablive said:
Did you purchase it directly or third party? I purchased through Google and even after 5 months they accepted it for return.
Sent from my Nexus 6P using XDA-Developers mobile app
Click to expand...
Click to collapse
I purchased it on Ebay from a third party

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