Database Users

Just had to exchange my 10.1 =(

So I got my 32gb grey 10.1 yesterday and today I hate to go in and exchange for another one.
I was playing Galaxy on Fire 2 and the game froze up the whole tablet. I had to hold the power button to get the unit to power off and then it would not power back on. I held the power button forever, no dice. Tried plugging it into the wall and the computer...nothing. Let it sit for a while then tried again.. dead.
Went to best buy and luckily they had more so I just exchanged it...now I get to set it all up again yay!

Huh, maybe you just got a bad one. I played that game a little last night and it ran amazingly smooth. Maybe i didnt play it long enough for it to crap out lol nevertheless, I hope it wont be a widespread issue

figurine said:
Huh, maybe you just got a bad one. I played that game a little last night and it ran amazingly smooth. Maybe i didnt play it long enough for it to crap out lol nevertheless, I hope it wont be a widespread issue
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It was running great for me too. I actually had just got to the part where you had to buy the full version and did so.. That's where it froze up the whole tablet.

I think i'll stick to snes9x for now just in case this is a chip issue. Did you notice it overheating at all whilst playing it?

figurine said:
I think i'll stick to snes9x for now just in case this is a chip issue. Did you notice it overheating at all whilst playing it?
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Nope, none at all. I got the message that I needed to upgrade to the full version to continue so I hit accept. It went through and my email from the market came through then it froze up and wouldn't recover. After about 10 minutes I held down the power button till it turned off and from there it would never turn back on.

Me too... :-(
NeutronBomb said:
So I got my 32gb grey 10.1 yesterday and today I hate to go in and exchange for another one...now I get to set it all up again yay!
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Click to collapse
I had to exchange mine as well. I actually picked mine up on Wednesday 6/15/11 from Tiger Direct here in Naperville. I was trying to get my Mac to recognize it (FAIL) and the screen would not come back on... I exchanged it on 6/16/11... now seeing your post, I am deeply concerned. I gave up my Asus Transformer for this!!!

i had a similar issue, my went off and will not turn back on, i plugged it in the charger and the battery animation will not come on at all, it was flashing on and off and it it show the battery icon but no animation the screen was turning itself on and off while plugged in.
after about an hour of messing with it, i have to actually hold the charger with my thumb and out of no where it starting charging and i could see the battery animation, then i immediately unplugged it and it turned on right away.
a bit concern with that

[Q] Is this normal?

Just recieved my Nexus 7 today and when going to turn it on, I was greeted by a fantastic grey, washed out screen. This can't be normal can it? Has anyone else had this problem and managed to fix it? Any help would be greatly appreciated! I have attached an image for people to inspect, and the only reason I am creating a new thread is because I don't think this is the same issue as the other 'screen washed out' thread. Thanks!

Oh wow. There is no easy way to say it but, no, that is not normal. It may be just that the display cable is not connected all the way or that there actually is something wrong with the screen itself. Either way though, I would RMA that. Tell Google to overnight it like the rest of them that are shipping and you want it advance RMAed.
The problems with these devices is unacceptable.
Sent from my Nexus 7 using xda premium

Hmm this is going to seem VERY weird, but just two seconds ago, I got up out of my chair quickly while holding the device and now the screen looks fine. What is going on with the QC with these? Would you reccomend still RMAing it? I am not even joking, I simply stood up with the device and it fixed itself.
EDIT: Well guess what. I left the device off for the duration of just writing this post and it is back to its washed out self. Looks like it's time to RMA!

smt8544 said:
Hmm this is going to seem VERY weird, but just two seconds ago, I got up out of my chair quickly while holding the device and now the screen looks fine. What is going on with the QC with these? Would you reccomend still RMAing it? I am not even joking, I simply stood up with the device and it fixed itself.
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Yes, definitely. Just because the problem has(or so it appears to have) fixed itself for the time being doesn't mean that the problem won't creep up or just full blown come back right out of warranty/return window. Also, if something like that got through quality control, what else could be wrong with the device? I would still RMA to be sure. Since this problem appears to be coming and going, I would try to send a picture of the problem in action to someone at Google and have them attach it to your RMA. Maybe even try to put your Google email address in there on a piece of paper or something so that they know that you indeed did take the picture because if they recieve it with no apparent problems, they will assume that you are just returning the device and charge you a 15% surcharge.
Sent from my Nexus 7 using xda premium

Your not the only one that has this problem looks like first batch shipments have alot defects and bugs

Thanks very much for your replies! I have used the Google Play 'contact us' page (not sure if this is the best way but it's a start!) to get this RMA going. Very annoyed at the QC on this device and this many glaring issues really doesn't give me high hopes about the replacement either.

Already sent mine back to ebuyer. Had light bleed. So annoying. Rushed them out I think.
Sent from my HTC One S using xda app-developers app

i reckon you're very unlucky, since this only happens to a handful amount of people, good luck in ur rma request

Questions go in the Q&A section

[Q] Red light of death hardware fix in new batches?

Hello,
Please dont burn me since this topic has a lot of threads already. I live outside the USA and will be visiting US for a few weeks and am planning on getting the nexus 4. After reading through dozens of threads, the general conclusion seems to be that its a hardware problem which can be temporarily fixed by unscrewing the back plate and whatnot.
My question is that is this problem present only in the first few batches of nexus 4 devices? Do you think google must have fixed it by now and cranking out fixed hardware this time?
If so anyone who has recently bought the nexus can confirm? Or is there any link which confirms this?
I only ask because I dont want to be stuck with a dead phone sixteen thousand miles away :/
Thank you!

Life is a gamble. Having said that, chances are a million to one that your brand new n4 will have the battery problem.
Sent from my Nexus 4 using xda premium

jamesc760 said:
Life is a gamble. Having said that, chances are a million to one that your brand new n4 will have the battery problem.
Sent from my Nexus 4 using xda premium
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Do you think nexus support will comment on this if I call them up in US once I land?

I recently bought a N4 in the USA, not my usual place of residence. It no longer works - the dreaded red light of death. I have no idea how it happened, but that I let the battery run very low and when I plugged it in to charge it froze and then never turned on again.
I've tried various things, but the screen never displays anything, there's no vibration, etc. I've charged it for a long time and to no avail. Strangely, when I plug it into my computer I immediately get a warning about "Unsafe device removal"
I'm either going to pay to get it fixed, or RMA it when I make it to the USA next.

There's a way to fix. You have to remove the back cover and unscrew the two screws that is holding the battery pins. Once you have taken off the screws you have to lift the pins off just a little bit. Don't take the battery off. Then place the pins back and rescrew them in. That should work.
Sent from my Nexus 4 using Tapatalk 2

Just so you know, I have one of the first batch Nexii, have had mine since mid-November, and have never had this issue. They don't all have the problem.

I just freaking experienced this. I reading something, while sitting near my charger, and I forgot to plug my phone in. Then the phone died, so I pluged it in, and there it was, the infamous red light :/ I scared the sh*t out of me. But after unpluging and holding all 3 buttons at once for a few sec, it booted.
I am so freaking lucky
I was on the latest PA rom
Ps. I bought my phone in January, so its from the 3rd batch (ordered in december in germany)
Sent from my Nexus 4 using xda app-developers app

Nexus 6P turned off and will not turn on after all reboot actions

My Nexus 6P decided to become completely unresponsive and turn off whilst on around 30% of battery yesterday.
Since, I've attempted to long press the power button, try to put the phone into boot mode by holding the volume down rocker (and tried it pressing up just in case) and power, alas no response.
Plugging the phone into the power socket returns no response also, no battery/charging animation and no red LED from the notification light.
Has anyone else had this problem/has a solution?
Thanks,
Ravi

Try leaving it connected to the charger for several hours and trying again. If that doesn't work then file a warranty claim. Had you modified it in any way recently?

I tried to do so for a few hours, but worried it was due to an overheating issue but will try for longer today, thank you! As for any modifications I've refrained from rooting or doing anything to the out the box model, the worrying issue is that I get no response from charging the device, makes me think that it's a hardware issue. Thanks for your reply!

sorry for the necro post, but the same issue happened to my wife's phone today. It was at 87% charge and plugged in when it happened. It powered off while she was watching a video and is now completely unresponsive. Did your phone "revive" or did you have to file a warranty claim?
Thanks

Zzan said:
sorry for the necro post, but the same issue happened to my wife's phone today. It was at 87% charge and plugged in when it happened. It powered off while she was watching a video and is now completely unresponsive. Did your phone "revive" or did you have to file a warranty claim?
Thanks
Click to expand...
Click to collapse
Mine recently powered off due to overheating. I left it for an hour or so and then plugged it in, and after a few minutes connected to the power supply it deigned to power up.
I was about to do a post about the cause of the overheating when I found this thread.

The same thing happened to me about a week ago. I have had no luck reviving the phone. I purchased it used a few months ago, so neither Huawei nor Google will accept it for repair, and I cannot find any third party who can repair the 6P. I now have a costly paperweight.
If anyone has a solution, I would love to hear it.

Zzan said:
sorry for the necro post, but the same issue happened to my wife's phone today. It was at 87% charge and plugged in when it happened. It powered off while she was watching a video and is now completely unresponsive. Did your phone "revive" or did you have to file a warranty claim?
Thanks
Click to expand...
Click to collapse
Hey,
It went a day without being able to be turned on, went for a shower and my girlfriend shouted saying that the phone turned on. Literally was a matter of leaving it plugged in and not attempting to do anything with it. No idea what the fault was to begin with and it hasn't happened since, sorry I can't be of much help with this but that's my experience with this issue!
EDIT: As knirirr it very well could be overheating and it's the only reasonable solution I can think of where nothing else is evident, at least in my experience.

My wife's phone powered back on after a few hours. She did say it was not hot or even warm when it shut down. I don't know what the catalyst for it coming back on was. It was completely unresponsive but after seeing posts elsewhere with other nexus devices having a similar issue and people said hold down the power button for up to 10 minutes and it will come on. I didn't believe that this would work and figured that something else was actually the trigger, but when I did it the phone powered up at about three and a half minutes and has been working fine since.
Thanks for all the replies.

charlie.s said:
The same thing happened to me about a week ago. I have had no luck reviving the phone. I purchased it used a few months ago, so neither Huawei nor Google will accept it for repair, and I cannot find any third party who can repair the 6P. I now have a costly paperweight.
If anyone has a solution, I would love to hear it.
Click to expand...
Click to collapse
Did you purchase it directly or third party? I purchased through Google and even after 5 months they accepted it for return.
Sent from my Nexus 6P using XDA-Developers mobile app

dratsablive said:
Did you purchase it directly or third party? I purchased through Google and even after 5 months they accepted it for return.
Sent from my Nexus 6P using XDA-Developers mobile app
Click to expand...
Click to collapse
I purchased it on Ebay from a third party

Think I'm boned, figured I'd ask anyways...

So I think my 6P screen just up and died, completely out of the blue. I was using it minutes earlier no different than I usually do and it wasn't dropped or exposed to liquid, etc.
So the phone was charging and the battery light was on so I know it was powered on. I went to wake the device and was unable to. The screen VERY QUICKLY flashes like it's trying to turn on and then turns back off right away. Only the middle of the screen attempts to light up. I can actually see a brief flash of my notifications on my lock screen. I figured it might just be a hiccup and force powered down the phone by holding power. I tried to boot it again and still no screen, nothing is happening. Eventually the battery light comes on, so I know it's booting up.
I was able to use ADB to backup my files and reboot to bootloader and used fastboot to flash factory images. Sadly, the issue persists. Phone is long past both Google and Huawei warranty programs. RMA doesn't seem to be an option. I'll be fixing this myself.
I guess my questions to anyone with insight are;
-Has anyone else ever ran into this and managed to fix it? Unlikely, but hey...
-Does this sound more like a display issue or a motherboard issue? Or something else entirely? This being my primary question, really, as it matters for which parts I'm going to have to buy. I would guess the motherboard since the display wasn't dropped or exposed to liquid/fire/heat/cold/explosions/radiation/alien probing/12 rounds with Rocky Balboa/etc., and it still makes an attempt to turn on. If it was the MB, would it even boot? IDK, that's why I'm asking.
-Any reputable vendors which sell quality parts for the 6P? I've had hit or miss experiences with phone parts in the past and I haven't taken anything apart since my N5 & GNex.
Thanks for any help you can offer.

Maybe the solder is bad could try 200 degree oven for 10 minutes to see if it that fixes it?
Sent from my Nexus 6P using Tapatalk

gjkrisa said:
Maybe the solder is bad could try 200 degree oven for 10 minutes to see if it that fixes it?
Sent from my Nexus 6P using Tapatalk
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Click to collapse
Possible, I suppose. Thanks! I'll give that a shot as a last ditch effort. I called Google just to see if they'd RMA it, told me I was out of warranty which I knew was the case. They were getting transferred to Huawei for a conference call with Google and them and Huawei disconnected. The Google rep said Huawei has actually been surprisingly good about taking care of certain out of warranty issues. 30 minutes on hold with them, we'll see how it goes.
I think that's a possibility since the screen keeps doing weird things. Blinks on for a half second on the top right of the screen, then the left, the middle, the bottom. Touch absolutely works across the entire display even though nothing shows. I was able to guesstimate the encryption pin entry to finish booting which allowed me to ADB pull all of my files (silver lining, I guess). It vibrates when I touch it, etc. If the oven trick doesn't work I'll just solder it myself and see if that fixes. That would be nice if I didn't have to buy anything!

I think Huawei is putting up a front to Google to look like they are doing good but lots of bad reviews on the forum glad I paid for the warranty first time and only time I've had to use it twice so far this last time they sent me a refurbished phone wonder how long I can do this for this may be the last phone I will actually want
Sent from my Nexus 6P using Tapatalk

gjkrisa said:
I think Huawei is putting up a front to Google to look like they are doing good but lots of bad reviews on the forum glad I paid for the warranty first time and only time I've had to use it twice so far this last time they sent me a refurbished phone wonder how long I can do this for this may be the last phone I will actually want
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Thanks again for the input, could you do me one last favor anytime you get a chance? From the bootloader, what's the key combo to power off the phone? I just want to turn it off. I can power to the bootloader, but I can't remember the key combo to POWER OFF. I know 6P has some others like barcodes, etc. Not sure if it's up twice, down once, etc. If you can't no biggie, I guess it can sit at the BL until the battery is dead dead.

If it started on start it should be three down
Sent from my Nexus 6P using Tapatalk
---------- Post added at 06:11 PM ---------- Previous post was at 06:02 PM ----------
Start,reboot,recovery,power,factory,bp tools,barcode
Sent from my Nexus 6P using Tapatalk

If you have an Amazon Firestick or a Chromecast does it show up as an option under screen mirroring? I believe if the cpu and gpu can render the image for screen mirroring, then you know the display is bad or the connector needs to be reseated. What do you think? Edit- but you would need to enable wireless display for that it's early, I will keep thinking of ways to narrow it down. The voice command open display settings will get you halfway there.
Or have a look at this. The only trick will be finding the touch area to allow the adb key. http://www.techrepublic.com/article/pro-tip-mirror-your-android-device-on-your-pc-with-ease/

RoyJ said:
So I think my 6P screen just up and died, completely out of the blue. I was using it minutes earlier no different than I usually do and it wasn't dropped or exposed to liquid, etc.
So the phone was charging and the battery light was on so I know it was powered on. I went to wake the device and was unable to. The screen VERY QUICKLY flashes like it's trying to turn on and then turns back off right away. Only the middle of the screen attempts to light up. I can actually see a brief flash of my notifications on my lock screen. I figured it might just be a hiccup and force powered down the phone by holding power. I tried to boot it again and still no screen, nothing is happening. Eventually the battery light comes on, so I know it's booting up.
I was able to use ADB to backup my files and reboot to bootloader and used fastboot to flash factory images. Sadly, the issue persists. Phone is long past both Google and Huawei warranty programs. RMA doesn't seem to be an option. I'll be fixing this myself.
I guess my questions to anyone with insight are;
-Has anyone else ever ran into this and managed to fix it? Unlikely, but hey...
-Does this sound more like a display issue or a motherboard issue? Or something else entirely? This being my primary question, really, as it matters for which parts I'm going to have to buy. I would guess the motherboard since the display wasn't dropped or exposed to liquid/fire/heat/cold/explosions/radiation/alien probing/12 rounds with Rocky Balboa/etc., and it still makes an attempt to turn on. If it was the MB, would it even boot? IDK, that's why I'm asking.
-Any reputable vendors which sell quality parts for the 6P? I've had hit or miss experiences with phone parts in the past and I haven't taken anything apart since my N5 & GNex.
Thanks for any help you can offer.
Click to expand...
Click to collapse
Sounds exactly like my screen failure.
One minute working, reboot. Dead.
I had to get a warranty replacement. (Nexus Protect $79.)

RoyJ said:
So I think my 6P screen just up and died, completely out of the blue. I was using it minutes earlier no different than I usually do and it wasn't dropped or exposed to liquid, etc.
So the phone was charging and the battery light was on so I know it was powered on. I went to wake the device and was unable to. The screen VERY QUICKLY flashes like it's trying to turn on and then turns back off right away. Only the middle of the screen attempts to light up. I can actually see a brief flash of my notifications on my lock screen. I figured it might just be a hiccup and force powered down the phone by holding power. I tried to boot it again and still no screen, nothing is happening. Eventually the battery light comes on, so I know it's booting up.
I was able to use ADB to backup my files and reboot to bootloader and used fastboot to flash factory images. Sadly, the issue persists. Phone is long past both Google and Huawei warranty programs. RMA doesn't seem to be an option. I'll be fixing this myself.
I guess my questions to anyone with insight are;
-Has anyone else ever ran into this and managed to fix it? Unlikely, but hey...
-Does this sound more like a display issue or a motherboard issue? Or something else entirely? This being my primary question, really, as it matters for which parts I'm going to have to buy. I would guess the motherboard since the display wasn't dropped or exposed to liquid/fire/heat/cold/explosions/radiation/alien probing/12 rounds with Rocky Balboa/etc., and it still makes an attempt to turn on. If it was the MB, would it even boot? IDK, that's why I'm asking.
-Any reputable vendors which sell quality parts for the 6P? I've had hit or miss experiences with phone parts in the past and I haven't taken anything apart since my N5 & GNex.
Thanks for any help you can offer.
Click to expand...
Click to collapse
Did you purchase directly from Google? I've had my 5X since 2015 and it entered an endless bootloop last week. Gave Google a call and they offered me a one time warranty replacement because I'm in good standing and long time user of Google Play products. Worth a shot?
Sent from my Nexus 5X using Tapatalk

SlimSnoopOS said:
Did you purchase directly from Google? I've had my 5X since 2015 and it entered an endless bootloop last week. Gave Google a call and they offered me a one time warranty replacement because I'm in good standing and long time user of Google Play products. Worth a shot?
Click to expand...
Click to collapse
Not directly from Google Play. It was pre-ordered from Project Fi. When I called Google support about it, they transferred me to Fi which said they'd have to transfer me to the manufacturer, Huawei. They told me there was nothing they could do, call a local repair shop. I called a place in town and he offered to take it apart for me and try to reseat all of the connections and if it started working he wouldn't charge me. Otherwise a replacement would be $200 :/
I'm taking it there tomorrow so hopefully it's just a loose connection and starts working again. Touch seems to work fine all over and I cleaned the screen and put a light on it just to make sure there wasn't any cracks I didn't know about. Looks fine. I'm optimistic, lol. I think $200 is kind of steep, but he said it also comes with a lifetime warranty, so I guess that helps ease the pain a little. I need it fixed ASAP though. My backup Nexus 5s battery is shot. Takes like 12 hours to fully charge and discharges in about 2-3 hours.