Database Users

[Q] Is this normal?

Just recieved my Nexus 7 today and when going to turn it on, I was greeted by a fantastic grey, washed out screen. This can't be normal can it? Has anyone else had this problem and managed to fix it? Any help would be greatly appreciated! I have attached an image for people to inspect, and the only reason I am creating a new thread is because I don't think this is the same issue as the other 'screen washed out' thread. Thanks!

Oh wow. There is no easy way to say it but, no, that is not normal. It may be just that the display cable is not connected all the way or that there actually is something wrong with the screen itself. Either way though, I would RMA that. Tell Google to overnight it like the rest of them that are shipping and you want it advance RMAed.
The problems with these devices is unacceptable.
Sent from my Nexus 7 using xda premium

Hmm this is going to seem VERY weird, but just two seconds ago, I got up out of my chair quickly while holding the device and now the screen looks fine. What is going on with the QC with these? Would you reccomend still RMAing it? I am not even joking, I simply stood up with the device and it fixed itself.
EDIT: Well guess what. I left the device off for the duration of just writing this post and it is back to its washed out self. Looks like it's time to RMA!

smt8544 said:
Hmm this is going to seem VERY weird, but just two seconds ago, I got up out of my chair quickly while holding the device and now the screen looks fine. What is going on with the QC with these? Would you reccomend still RMAing it? I am not even joking, I simply stood up with the device and it fixed itself.
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Yes, definitely. Just because the problem has(or so it appears to have) fixed itself for the time being doesn't mean that the problem won't creep up or just full blown come back right out of warranty/return window. Also, if something like that got through quality control, what else could be wrong with the device? I would still RMA to be sure. Since this problem appears to be coming and going, I would try to send a picture of the problem in action to someone at Google and have them attach it to your RMA. Maybe even try to put your Google email address in there on a piece of paper or something so that they know that you indeed did take the picture because if they recieve it with no apparent problems, they will assume that you are just returning the device and charge you a 15% surcharge.
Sent from my Nexus 7 using xda premium

Your not the only one that has this problem looks like first batch shipments have alot defects and bugs

Thanks very much for your replies! I have used the Google Play 'contact us' page (not sure if this is the best way but it's a start!) to get this RMA going. Very annoyed at the QC on this device and this many glaring issues really doesn't give me high hopes about the replacement either.

Already sent mine back to ebuyer. Had light bleed. So annoying. Rushed them out I think.
Sent from my HTC One S using xda app-developers app

i reckon you're very unlucky, since this only happens to a handful amount of people, good luck in ur rma request

Questions go in the Q&A section

[Q] Red Light of Death - RMA or Repairable?

I very recently had my Nexus give me the blinking red light of death. It started when I couldn't flash the latest Franco Kernel due to an "Unmatching MD5" error. So, I thought why not update Cyanogenmod 10 to the latest nightly? Lo and behold, it skips the prompt asking if I want to install it and the phone shuts off. The furthest I've gotten right now is getting it to the standard recovery, and that was only for a minute (this was after I hooked the phone up and used the Nexus toolkit to reflash the stock recovory). Now, when I try to flash the stock ROM, I either get "device not found" or that some random error has happened. I'm stuck between either using software methods to fix this, or sending it in for an RMA sooner than I thought I would (it has tons of scratches and dents).
Just as a note, I know about the battery trick, and I'm not up for doing that. I'd sooner RMA it, as I believe after relocking the bootloader it would still be under warranty since it seems to technically have no ROM installed right now.

Will it boot into fastboot?

It will. It won't go beyond that though. I did, at one point, get the default recovery screen where the dead android with a red triangle in it's chest popped up, but I haven't been able to get past that. I have a replacement coming in, but it'd be great to know how to fix this in case the replacement faces the same issue.
Sorry for the late reply, didn't have it set to email me or even had it subscribed.

CodemasterRob said:
It will. It won't go beyond that though. I did, at one point, get the default recovery screen where the dead android with a red triangle in it's chest popped up, but I haven't been able to get past that. I have a replacement coming in, but it'd be great to know how to fix this in case the replacement faces the same issue.
Sorry for the late reply, didn't have it set to email me or even had it subscribed.
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If you can get into Fastboot mode, have you tried flashing the stock images from Google?

Yes. I've, as far as fastboot has told me, successfully flashed the stock kernel, ROM, and recovery, and the bootloader is still in tact so I can lock and unlock that at will. The phone is completely dead now though. Must have been a battery problem, because it won't even show the light now.

CodemasterRob said:
Yes. I've, as far as fastboot has told me, successfully flashed the stock kernel, ROM, and recovery, and the bootloader is still in tact so I can lock and unlock that at will. The phone is completely dead now though. Must have been a battery problem, because it won't even show the light now.
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You need to take it apart and pull the battery connection off. Its the same thing as a battery pull. I had to do it this morning cause I had the red light of death. Booted back up no problem. There's a video on YouTube red light of death fix.
Just saw you know about it. Mine was bought used so I couldn't RMA. But it works easy enough. And I'm a amateur who isn't good at working on small tech stuff and it was easy enough for me.
Sent from my Nexus 4 using xda app-developers app

Mephisto Zap said:
You need to take it apart and pull the battery connection off. Its the same thing as a battery pull. I had to do it this morning cause I had the red light of death. Booted back up no problem. There's a video on YouTube red light of death fix.
Just saw you know about it. Mine was bought used so I couldn't RMA. But it works easy enough. And I'm a amateur who isn't good at working on small tech stuff and it was easy enough for me.
Sent from my Nexus 4 using xda app-developers app
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Heh, I was about to direct you to the OP
That *might* fix it, but I believe a full battery replacement is in order. The phone was reaching an excess of 150 degrees before it shut down, it literally burnt my leg and gave me a red spot. All is well though; I managed to pry the SIM card out, wipe all of the partitions, and get it back to factory state before it completely turned over in it's grave. Learned my lesson the first time around; got myself a case to prevent all of those nasty scratches and I'll be ordering XO skins soon.

Will not turn on, have used search.

So I see this is a common but no one has mentioned static on the screen. When I plug it in, it boots as normal with the nexus animation etc. When it starts it immediately says shutting down, and turns off. However, while it remains plugged in the static on the screen is there and a very very faint buzzing sound from the top/back of the tablet.
Anyone had similar? I've searched and searched but nada.

DannyDrama said:
So I see this is a common but no one has mentioned static on the screen. When I plug it in, it boots as normal with the nexus animation etc. When it starts it immediately says shutting down, and turns off. However, while it remains plugged in the static on the screen is there and a very very faint buzzing sound from the top/back of the tablet.
Anyone had similar? I've searched and searched but nada.
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It might help if you plug it in while off then press power and vol down and hold, it should go to a screen where you can scroll with vol down to shut off.
Then unplug and replug into wall, let charge for while then boot up
Seems to be a common fix, hope this helps

Here's the full collection of "fixes" this issue and those closely related.
Hope it helps!

Thanks for the replies guys, I just took it back and had it replaced where I bought it since I had it less than 12 months. It was a 16GB but they only had 32GB in stock, so guess what I got?!

DannyDrama said:
Thanks for the replies guys, I just took it back and had it replaced where I bought it since I had it less than 12 months. It was a 16GB but they only had 32GB in stock, so guess what I got?!
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Hey - I guess there's something to say for buying tech gear at local bricks/mortar places.
Yours is the best "fix" of all!!
Be aware that your reported issue might very well happen with your new N7 as well - it's typical, in fact. One great way to avoid that issue (it's listed as a fix in my Sticky that I refereced earlier) is to occasionally just turn it off - for an hour or two. You can charge it during that time if you wish.
Good luck with your new *better* N7!!

Don't I know it, man! The first one I knocked very gently, yet the screen cracked pretty badly. The second burned out so hopefully this one will be lucky.
Sent from my (THIRD) Nexus 7 using Tapatalk 2

DannyDrama said:
Don't I know it, man! The first one I knocked very gently, yet the screen cracked pretty badly. The second burned out so hopefully this one will be lucky.
Sent from my (THIRD) Nexus 7 using Tapatalk 2
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Damn good luck, getting a new one with double the gb's, def best solution!

Well just a quick update. The new one also broke, I went to turn it on and it was dead. Did think about getting a nexus 10 but since brick and mortar stores don't sell it, it will be too much effort to return when I inevitably find a light bleeding issue. So F google, I'm typing this from my new iPad!

Have to vent- 2nd RMA in Progress

So, I just have to vent. My Nexus 7 is now in the process of its 2nd RMA. I bought a reconditioned tablet off E-bay for during one of those $129 sales. Less than 18 hours after receiving my tablet, I was in the middle of a game and it rebooted, only to then stick at the Google Screen. Nothing would work to fix it, Wug's, or even ADBing the image files. So, off to Asus it went. They apparently replaced the entire motherboard and sent it back, with a note that the issue was a LED (Error) Indicator, whatever that means. My tablet then functions properly for about 80 more days, and then suddenly, when I go to reboot it, it turns off, but will not turn on, no matter what. The battery charge indicator does not function, no LED, nothing, and it was as if the battery was suddenly disconnected internally (it has not suffered any drops, jolts, etc.) and lives in a protective case. If I hook it up to the computer, I get a weird driver I have never seen before (not APX but something else, which I cannot recall at the moment), I would have taken it apart and done a battery disconnect if I was not still within my RMA period. Is such an excessive number of issues a problem for this device? I have never had this many issues with any other android device I have ever had. I cannot complain about Asus's RMA process but it is ridiculous that a remanufactured device would fail less than 24 hours out of the box, and then need to be RMA'ed yet again less than 3 months afterwards.
I love it when it works, but have others had devices that have had so many issues? I am not sure if it was the remanufacturing process and poor quality assurance with it or what, but seems there are a lot of similar hardware issues from those remanufactured lots on here.

ariesgodofwar said:
So, I just have to vent. My Nexus 7 is now in the process of its 2nd RMA. I bought a reconditioned tablet off E-bay for during one of those $129 sales. Less than 18 hours after receiving my tablet, I was in the middle of a game and it rebooted, only to then stick at the Google Screen. Nothing would work to fix it, Wug's, or even ADBing the image files. So, off to Asus it went. They apparently replaced the entire motherboard and sent it back, with a note that the issue was a LED (Error) Indicator, whatever that means. My tablet then functions properly for about 80 more days, and then suddenly, when I go to reboot it, it turns off, but will not turn on, no matter what. The battery charge indicator does not function, no LED, nothing, and it was as if the battery was suddenly disconnected internally (it has not suffered any drops, jolts, etc.) and lives in a protective case. If I hook it up to the computer, I get a weird driver I have never seen before (not APX but something else, which I cannot recall at the moment), I would have taken it apart and done a battery disconnect if I was not still within my RMA period. Is such an excessive number of issues a problem for this device? I have never had this many issues with any other android device I have ever had. I cannot complain about Asus's RMA process but it is ridiculous that a remanufactured device would fail less than 24 hours out of the box, and then need to be RMA'ed yet again less than 3 months afterwards.
I love it when it works, but have others had devices that have had so many issues? I am not sure if it was the remanufacturing process and poor quality assurance with it or what, but seems there are a lot of similar hardware issues from those remanufactured lots on here.
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I've had my nexus 7 since launch and no problems here. Never had it in a case or anything. You did buy a used tab... I Will say that my tab would do random reboots so I finally rooted and unlocked my tab last week and put on a custom ROM. My tab is flying ATM. Maybe throw on a custom ROM on??
Sent from my VS985 4G using XDA Free mobile app

I bought mine second hand, running android L developer preview and runs like a beast and the battery is outstanding ! Shame to hear you are having issues though

I have also had mine since launch, and I think OP simply got a lemon.
I have the random reboot issue that most people seem to have, but a part from that, none I've heard about have anything even close to the kind of trouble OP had.
The most common weakness I hear about from my friends owning the N 7 is battery drain, and that's not a hardware problem.
-KJ

Bought mine since Nexus 7 2013 launched last year. Not even the tiny bit problem.
Wish op Could have a good N7 after this rma
Sent from my Nexus 7 using XDA Free mobile app

Thanks all. Got my tablet back from RMA, and works like a charm. They had to replace the board and some heat shields it appears from the packing slip from the RMA. Fingers crossed, as the tablet absolutely rocks when it works. Battery is outstanding compared to my 2012's. Hopefully the 2nd time was the charm.

ariesgodofwar said:
Thanks all. Got my tablet back from RMA, and works like a charm. They had to replace the board and some heat shields it appears from the packing slip from the RMA. Fingers crossed, as the tablet absolutely rocks when it works. Battery is outstanding compared to my 2012's. Hopefully the 2nd time was the charm.
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did you call Asus or Google for RMA?

oxxshadow said:
did you call Asus or Google for RMA?
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Went through Asus both times.

ariesgodofwar said:
Went through Asus both times.
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can you still process an RMA without receipt. I bought my Nexus 7 from Staples less than a year ago, and am planning to RMA because of dead pixels.

oxxshadow said:
can you still process an RMA without receipt. I bought my Nexus 7 from Staples less than a year ago, and am planning to RMA because of dead pixels.
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I bought mine online, off eBay. I never had to provide a receipt for mine, though I was asked when I purchased it and where. As a remanufactured device, it came with a 90 day warranty, so you may just have to tell them the purchase date and location.
If it helps, you can start here: http://www.service.asus.com/#!b2c2/c24v6 to raise a case number and RMA.

ariesgodofwar said:
I bought mine online, off eBay. I never had to provide a receipt for mine, though I was asked when I purchased it and where. As a remanufactured device, it came with a 90 day warranty, so you may just have to tell them the purchase date and location.
If it helps, you can start here: http://www.service.asus.com/#!b2c2/c24v6 to raise a case number and RMA.
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thanks, btw what was did you choose for product type. I do not see tablet listed

oxxshadow said:
thanks, btw what was did you choose for product type. I do not see tablet listed
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If you enter the correct serial number for your device it should auto populate those fields, but if not, it is under Eee Pad as the Product Type, and the model is Nexus 7 (2013) of course.

If anyone else runs into the reboot and freezing on the Google logo error (even after forced restarts), you need to pop the back off and disconnect the battery for a few seconds. Easy enough to do, but it's a pain in the ass and shouldn't need to be done in the first place, but if you want to avoid an RMA and shipping and such, this will fix it.
Also, Lolipop preview completely fixed my random reboots. Not a one. Before that, when I 4.4'd, Franco's kernels also completely fixed random reboots.

Glad to hear your issue is fixed! It's a great tablet! Enjoy!

Thanks for mentioning the battery disconnect fix pbassjunk!! Fixed my problem, and good thing because I'm way out of warranty.

No image / Does seem to boot

Hi guys,
Have my OPT since september '15, great phone, but with some issues. About three months ago, I did a screen replacement because I dropped it and got a cracked display. Repair worked fine, until last week. It was in the morning, so my mind wasn't very clear, but I remember picking up the phone checking the time and notifications, and it felt very sluggish. Really didnt want to respond. Then I fell asleep again, and when I woke, my screen was dead. First thought battery was drained, that happens sometimes. So gave it a charge, the red LED did light up during the charge. Trying to boot gives me the vibration and key LEDs lighting up, but no image. I guess it does in fact boot, but I dont have evidence. Getting into Android recovery still doesnt give me image. What could be the problem? My screen repair was months back, would be weird if that suddenly gives issues.. Opened the phone up, all the wire cables seemed OK. Is there a possibility that my SoC / GPU part is fried, or anything like it? I really don't know what to think of it - usually I'd send it back for factory guarantee repair, but since I changed the screen myself my warranty is probably void. Before I start ordering random parts to replace, what tests can I run to find out what the actual problem is? I was planning on using the phone for at least another year, so this is really a bummer..

There's not much you can do, really. Other than connecting your phone to your PC to see it gets detected. Probably a poor quality screen, if it broke down after such a short while ?
Skickat från min ONE A2003 via Tapatalk

pitrus- said:
There's not much you can do, really. Other than connecting your phone to your PC to see it gets detected. Probably a poor quality screen, if it broke down after such a short while ?
Skickat från min ONE A2003 via Tapatalk
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Hm oke, will try that. So you do think its the screen? But there isn't any crack or visible damage to it, and it should be an official OnePlus part. Isn't that weird?

Not really, I've experienced both screens failing and touch digitizers failing shortly after swapping them, Chinese quality ?

Hm okay. Waited a bit for prices to come down, 40 bucks for a new replacement seems OK. Will order and try that.
Is there any way I have warranty on the first screen I ordered? I mean, if it suddenly stopped working after 3 months its probably not the original part but some cheap knock off they advertised for the real deal..

If it was really cheap, there's probably no headroom for warranty replacements. Also the returning cost usually is really expensive back to China ?