Related
Well guys, the countdown to shipping is on with the most consistent "rumor" being that phones will start shipping on the 18th. With the 17th being the day AT&T usually launches high end phones alot of us are thinking we're gonna get our hands on it sooner than the official launch date of the 21st so if you get your tracking confirmation, post here with your place of purchase and eta.
You may have also posted this in the att section? Any reason for creating a new thread?
Sent from my GT-I9300 using Tapatalk 2
If they were shipping to have them delivered on or before the 17th they would have shipped this afternoon with delivery on Friday. Doesn't look like that's happening. My guess would be shipping on Monday afternoon the 18th with delivery on the 20th.
Sent from my HTC One X using Tapatalk 2
americasteam said:
If they were shipping to have them delivered on or before the 17th they would have shipped this afternoon with delivery on Friday. Doesn't look like that's happening. My guess would be shipping on Monday afternoon the 18th with delivery on the 20th.
Click to expand...
Click to collapse
Which is why I created this thread. With so much info floating around out there as to when shipping will commence, this will give us a central location to let it be known who's shipping, when and when it's to be expected.
americasteam said:
If they were shipping to have them delivered on or before the 17th they would have shipped this afternoon with delivery on Friday. Doesn't look like that's happening. My guess would be shipping on Monday afternoon the 18th with delivery on the 20th.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
For Sprint I'm guessing Monday shipping with Tuesday latest Wednesday arrival. Sprint seems to exclusively overnight their packages but without the Saturday delivery option.
Sent from my GT-P6210 using Tapatalk 2
thread closed. we know everyone is either waiting for, or has got the phone. while i know you are eager i don't feel tracking posts have a place in the forum. please use other discussion threads where appropriate
regards
Chris
Hey, so for those of you who are like me (confirmed order but no update as to whether it has shipped or been placed on back order), What do we know? Google play still says that the estimated date of delivery is Nov 15, and it's pretty much 9:00PM PST ( I ordered at 8:34 AM PST Tuesday) so I'm assuming that either it's not going to be shipped, or something is wrong with google's servers/system. Any ideas?
Good lord... GOOg is still struggling with shipping I see after the n7 debacle.
Sent from my iPhone using Tapatalk
same with me here my order has been placed and i have gotten an email about my order being back ordered but i called google play twice today and they said it may have been a technical glitch and your order may have shipped and you may not receive a tracking number due to sever issues and it should ship no later then tomorrow, that's what i got from two people from google today. not sure if its true but i hope so
I ordered my 16gb Nexus 4 on November 13th 8:47 AM PST I got a confirmation email 45 minutes later and haven't received anything since. It just says that it's scheduled to be shipped today November 15th. My guess is that it has been shipped, but nothing has been updated yet.
Hell I never even got a confirmation email after I made my purchase, I've received nothing from them this whole time, WHAT DO I DO?? I want to like google, I really do. I love their products and software a lot more than any of their competitors (read Apple), but they've royally screwed up this entire process. You'd think they'd have learned from the N7 but noooooooooooooo
I ordered a 16gb and a bumper at 8:33:57 am and have not received a shipping email or backorder email. Hoping to get a tracking number tomorrow, but if not, I am gonna assume it will show up no later than Monday.
I ordered a 16gb at 8:33:20 PST. I'm in Cali and still haven't received shipping info. I'm anxious, but won't be surprised if it showed up on Tuesday because it's still within 3-5 business days.
Sent from my Galaxy Nexus using xda premium
Ordered at 850 PST got a back order email but it still says estimated shipping for the 15th GA
Sent from my HTC VLE_U using xda app-developers app
icecicle said:
Ordered at 850 PST got a back order email but it still says estimated shipping for the 15th GA
Sent from my HTC VLE_U using xda app-developers app
Click to expand...
Click to collapse
GA here also and same. I just tried to email the support email address from the play store. Nothing besides confirmation and got order @8:45PST
Sent from my SPH-D710 using xda app-developers app
Come on we don't need yet another thread.
Order date: Nov 13, 2012 8:42:45 AM PST
Was e-mailed receipt at 9:12am
Google Play says shipping est. Nov 15
Google Wallet says Pending
haven't heard anything since.
I'm in the same boat. Ordered at 8:44 pst got a confirmation email a half hour later and nothing since. Still says shipping date of the 15th in Wallet.
Same boat
16GB - Order date: Nov 13, 2012 8:44:25 AM PST
Confirmation email sent at 9:15am
No shipping confirmation or backorder notice...
Same here..
16GB - Nov 13th 11:44AM EST
Got a confirmation soon thereafter, but no shipping or BO email..
Still written Estimated Shipping 15th (Atlanta,GA) in Google Play Store and Pending under wallet
Still nothing. It's 6:21AM EST...
Still nothing for me as well. However, I noticed that those morons released the money they had held in my account sometime early this morning. Google Wallet still shows a pending charge though. What a complete disaster. I'm hoping Google gets sued by some consumer protection group. I will cheer on anyone suing Google at this point (you hear that, Apple?)
8:36am PST order date, got shipping confirmation about 15 minutes after, my order was showing pre-ordered for the status, didn't get a backordered email, my status has now changed to expected shipping Nov. 15th, still pending in wallet. I just hope I get some news tomorrow as far as what's going on.
qreffie said:
8:36am PST order date, got shipping confirmation about 15 minutes after, my order was showing pre-ordered for the status, didn't get a backordered email, my status has now changed to expected shipping Nov. 15th, still pending in wallet. I just hope I get some news tomorrow as far as what's going on.
Click to expand...
Click to collapse
What a ****ing joke. They change your order to "shipping nov 15th" on the 16th.
InvalidUsername said:
What a ****ing joke. They change your order to "shipping nov 15th" on the 16th.
Click to expand...
Click to collapse
Yeah your order is GONNA be shipped YESTERDAY. I think Google Calendar needs another update... Because theirs is screwed.
Sent from my Galaxy Nexus using xda premium
I've lost so much faith in Google. As soon as I get this phone, the first thing I'm doing is closing my Google Wallet account, and slowly decreasing my reliance on their services, just in case I decide to switch ecosystems in the future. I hadn't realized how stupid it was of me to be so heavily invested in Google until this happened.
I ordered mine yesterday morning and the status hasn't changed. I didn't see anything that said there would be a delay also. How long do they normally take to ship?
Recon0212 said:
I ordered mine yesterday morning and the status hasn't changed. I didn't see anything that said there would be a delay also. How long do they normally take to ship?
Click to expand...
Click to collapse
If you ordered the 32gb it says "ships in 1-2 weeks"
Watcher64 said:
If you ordered the 32gb it says "ships in 1-2 weeks"
Click to expand...
Click to collapse
I ordered the 16gb. Sorry should of said that haha.
2 days processing, 2 days shipping. I didn't get my shipping notification until the day it was going to arrive so don't freak out if you don't get it the third day.
I ordered a 16GB on 23rd and still have not got any shipping mail. Today is the 3rd Business day and maybe I should get a shipping email in a day or two.
vpraveenis said:
I ordered a 16GB on 23rd and still have not got any shipping mail. Today is the 3rd Business day and maybe I should get a shipping email in a day or two.
Click to expand...
Click to collapse
Ordered mine on the 24th, still not received my shipping notification
purchased a nexus 7 on the 21st, had a shipping notification on the 22nd, was in my hands on the 23rd...
cmoooon google
It sounds like I got lucky. I ordered the 16gb version at 1 AM Friday the 23rd, got the tracking number later that morning, and it arrived on Monday.
I ordered mine on the 23rd and have not gotten my confirmation email. I called today to make sure everything was OK and they said my order was still processing.
sent from my blue police box flying through time!!!
I ordered on a Saturday, it shipped in the evening on the following Monday, and arrived Tuesday (the next day). I'd say this was quicker then average times though.
bioorganic said:
It sounds like I got lucky. I ordered the 16gb version at 1 AM Friday the 23rd, got the tracking number later that morning, and it arrived on Monday.
Click to expand...
Click to collapse
I ordered mine at 6:30pm on the 23rd and I still have yet to receive a tracking....I'm so jealous of you right now.
I just got off the phone with Google and they said that the problem is that the nexus 4 orders are backing up the he us 10 orders!! I was told my order has been approved and should ship within the next day or so. I originally ordered on the 23rd.
sent from my blue police box flying through time!!!
hi,
what number are you contacting Google on? I can't seem to get through on that Ireland number they give in the email. Just comes back as number not in use!
Sent from my GT-I9300 using Tapatalk 2
Item : 1x Nexus 10 32GB
Order : Saturday 24/11
Shipping : 2 days (New York)
Delay : 2-3 week
no delivery confirmation message.
duke_stix said:
hi,
what number are you contacting google on? I can't seem to get through on that ireland number they give in the email. Just comes back as number not in use!
Sent from my gt-i9300 using tapatalk 2
Click to expand...
Click to collapse
855-836-3987
I ordered mine on 11/26 and the order posted to play as the 27th, I assume because it was 5:30pm on the 26th when it was "received" (according to the invoice) in CA and that's after business hours. I still haven't received a shipping notice.
I spoke to a Google Play Rep about it to make sure it processed correctly. I wanted to be sure there wasn't any trouble in the transaction since I recently had Identity theft issues.
He told me that it had charged my card successfully and was in processing and would most likely be Friday before it shipped and I would get it Monday at the earliest but probably later and that if I hadn't received it by Friday of next week to call them back.
So that "Delivered in 3-5 business days" Google play posts in the fine print is a not so reliable way of saying it'll be 3-5 before we mail it, Maybe.
I ordered my nexus 10 16gb on Thursday November 22, 2012 and have been getting the run around every time I call them or email them. Their customer service reps keep telling me it will send the shipping info email the same day I keep calling them. What a lie! Anyways after numerous calls and emails they finally sent me an email with some information of use. Hope this will help anyone wondering what is happening with their orders. This is what it says:
Hello *******,
Thank you for your reply.
*******, I do understand the eagerness you have to own the Nexus device. I wish I could have assisted you by giving the shipping details.
It normally takes 3-5 business days for the orders to be delivered. However, due to overwhelming demand, we sold out the Nexus devices extremely quickly. I have reviewed your account, and see that your order is still in processing state and has not yet shipped. Therefore, I am unable to give you an update on the estimated shipping date. Google is working as diligently as possible on this.
Can you believe this? The nexus 10 16gb is still up on the play store with the same "delivered in 3-5 business days". Will the nexus 10 get to my door by the end of the 5 business days? Probably not. How could they allow this to happen? To have the Nexus 10 device available on the store but only tell me almost a week after I order, for it to be sold out? It sounds like they're just lieing to me because didn't people say that they ordered after my date and have received the device? This is completely ridiculous. Hopefully this gives anyone else insight on the status of google's customer service. I might reconsider buying a google device just because of this horrible service.
Same problem!!
I placed my order from New York on Monday Morning 11/26/12 everything went through i even called to make sure and i have not even gotten a process completion email with a tracking number yet if i dont get anything by friday im calling them and demanding them to send it overnight at no extra charge....its all about the customer my friends! even though I am upset they dont sell the Nexus 10 in stores and have to go trough this whole process...I can say I am really excited to receive my new toy!!
---------- Post added at 03:47 PM ---------- Previous post was at 03:40 PM ----------
blufuzion said:
I ordered my nexus 10 16gb on Thursday November 22, 2012 and have been getting the run around every time I call them or email them. Their customer service reps keep telling me it will send the shipping info email the same day I keep calling them. What a lie! Anyways after numerous calls and emails they finally sent me an email with some information of use. Hope this will help anyone wondering what is happening with their orders. This is what it says:
Hello *******,
Thank you for your reply.
*******, I do understand the eagerness you have to own the Nexus device. I wish I could have assisted you by giving the shipping details.
It normally takes 3-5 business days for the orders to be delivered. However, due to overwhelming demand, we sold out the Nexus devices extremely quickly. I have reviewed your account, and see that your order is still in processing state and has not yet shipped. Therefore, I am unable to give you an update on the estimated shipping date. Google is working as diligently as possible on this.
Can you believe this? The nexus 10 16gb is still up on the play store with the same "delivered in 3-5 business days". Will the nexus 10 get to my door by the end of the 5 business days? Probably not. How could they allow this to happen? To have the Nexus 10 device available on the store but only tell me almost a week after I order, for it to be sold out? It sounds like they're just lieing to me because didn't people say that they ordered after my date and have received the device? This is completely ridiculous. Hopefully this gives anyone else insight on the status of google's customer service. I might reconsider buying a google device just because of this horrible service.
Click to expand...
Click to collapse
the wait is very agrivating Im waiting for mine as well, and can you beleive they dont let you cancel your order...i ordered 2 by accident ( the other order got declined since i didnt have enough funds for both) but they cant cancel....i think this will be the last time i buy an item off the Google play store
Alright... so I feel a bit guilty about my initial bitterness towards Google Play.
I received my Shipping notification at 1:05 pm today. When I got the email and checked the tracking number, It was already in the Nashville hub and will be out for delivery tomorrow.
I wish all you guys still waiting the best of luck with your orders.
ShaolinRaiden said:
Alright... so I feel a bit guilty about my initial bitterness towards Google Play.
I received my Shipping notification at 1:05 pm today. When I got the email and checked the tracking number, It was already in the Nashville hub and will be out for delivery tomorrow.
I wish all you guys still waiting the best of luck with your orders.
Click to expand...
Click to collapse
What date did you order it??
sent from my blue police box flying through time!!!
ShaolinRaiden said:
Alright... so I feel a bit guilty about my initial bitterness towards Google Play.
I received my Shipping notification at 1:05 pm today. When I got the email and checked the tracking number, It was already in the Nashville hub and will be out for delivery tomorrow.
I wish all you guys still waiting the best of luck with your orders.
Click to expand...
Click to collapse
Wow this is totally unfair if you ordered it on the 26th and I ordered on the 22nd. Completely upset with Google now. I still have no delivery confirmation email. Congratulations on getting your nexus 10 btw.
i preordered my Ouya in feb on the same day the preorder changed from march to June and i haven't gotten mine at all not even a tracking code
is this normal? or should i have my Ouya?
dank101 said:
i preordered my Ouya in feb on the same day the preorder changed from march to June and i haven't gotten mine at all not even a tracking code
is this normal? or should i have my Ouya?
Click to expand...
Click to collapse
You said pre-ordered, you mean on the website? Those are not shipping out yet. The only people who have them are the people who backed the Kickstarter last year.
If I'm reading this right and you pre-ordered it on there website (or affiliate like Amazon), it doesn't ship until June 25th, which means you should get it sometime between June 28rh and .July 5th (give or take).
Hope this helps!
dank101 said:
i preordered my Ouya in feb on the same day the preorder changed from march to June and i haven't gotten mine at all not even a tracking code
is this normal? or should i have my Ouya?
Click to expand...
Click to collapse
Who did you pre-order it from?
Well I preordered in September via the website and only just got notification a few days ago that it had reached the distribution centre and that I will get it in next two weeks.
Delivery is to UK
Sent from my Nexus 7 using Tapatalk 2
JLCollier2005 said:
You said pre-ordered, you mean on the website? Those are not shipping out yet. The only people who have them are the people who backed the Kickstarter last year.
If I'm reading this right and you pre-ordered it on there website (or affiliate like Amazon), it doesn't ship until June 25th, which means you should get it sometime between June 28rh and .July 5th (give or take).
Hope this helps!
Click to expand...
Click to collapse
awww, **** i got it from Ouya
I preordered mine on Jan from Ouya site, haven't heard a word from them yet. Kinda forgot about it. And, it was suppose to be here March origibally.
Oh wells
Sent from my HTC6435LVW using Tapatalk 2
dank101 said:
awww, **** i got it from Ouya
Click to expand...
Click to collapse
The good thing is you should be part of the first retail shipment!
rcarbal said:
I preordered mine on Jan from Ouya site, haven't heard a word from them yet. Kinda forgot about it. And, it was suppose to be here March origibally.
Oh wells
Sent from my HTC6435LVW using Tapatalk 2
Click to expand...
Click to collapse
Yeah, they pushed it back to June due to manufacturing times being longer than expected. Being such a brand new company, the fact that they are not only shipping out the product with only a few months delay AND the product is really good (personal opinion) shows a lot. I would support this company in any further projects they do.
I got this email from OUYA on the 8th of June.
"Yep... it’s true.
Your OUYA has arrived at our distribution center and we expect it to land on your doorstep within the next two weeks (give or take a day or two depending on your location).
Be on the lookout for a confirmation email that will follow once your shipment has been picked up for delivery and which will include your personalized tracking number."
I still have not received my confirmation email or any kind of tracking number, but it should be here around the 22nd according to the email.
KeylanHalfdan said:
I got this email from OUYA on the 8th of June.
"Yep... it’s true.
Your OUYA has arrived at our distribution center and we expect it to land on your doorstep within the next two weeks (give or take a day or two depending on your location).
Be on the lookout for a confirmation email that will follow once your shipment has been picked up for delivery and which will include your personalized tracking number."
I still have not received my confirmation email or any kind of tracking number, but it should be here around the 22nd according to the email.
Click to expand...
Click to collapse
Got tracking 3weeks ago still no update. Bte kickstart backer
Sent from my HTC One using Tapatalk 2
It's mid June and I haven't received a tracking number yet.
Two weeks ago they reply to my email and claimed that my shipping address was wrong. but I haven't heard anything from them since then yet.
I contact through support many times but they even won't answer... Its really insulting to be treated like that.
Sent from my Galaxy Nexus using xda app-developers app
I preordered February 5th which was the last day to get "an April shipment". However, they sent me an email 8 days ago saying its on it way and I'd get the tracking number shortly, but havent gotten one yet.
I would sure hope all preorders are filled before retail.
johnq54 said:
I preordered February 5th which was the last day to get "an April shipment". However, they sent me an email 8 days ago saying its on it way and I'd get the tracking number shortly, but havent gotten one yet.
I would sure hope all preorders are filled before retail.
Click to expand...
Click to collapse
I preordered 9th September got email 11th June saying dispatching, another email with tracking on 15th with estimate between 18th june and 8th july.
Doesn't track yet but was dispatched via dhl packet plus which dhl claims 3-8 days for European deliveries.
Your not much different to me it seems given 5 month difference in preorder.
Sent from my Nexus 7 using Tapatalk 2
I've been waiting almost three weeks for my tracking number... And I was a kick starter backer
rcarbal said:
I preordered mine on Jan from Ouya site, haven't heard a word from them yet. Kinda forgot about it. And, it was suppose to be here March origibally.
Oh wells
Sent from my HTC6435LVW using Tapatalk 2
Click to expand...
Click to collapse
I preordered in December on Ouya.tv's site (official). Not a word. My request for more info has gone 6 days without reply. So much for support
Vinny75 said:
I've been waiting almost three weeks for my tracking number... And I was a kick starter backer
Click to expand...
Click to collapse
Eeeek. I'm beginning to think even the June 25th launch may be in trouble. Unless they're basically pushing all the units to the retail channels and making the pre-orders/Kickstarters wait, since we have already paid - the "screw those guys" mentality.
I was not a Kickstarter backer, but just a pre-order customer. I ordered mine in late January or early Feb. Just got my tracking number today. It says it will be here between June 20th and July 10th. I will let you know when I get mine.
Sorry to hear about the people who ordered earlier than me, and have not received any information. I emailed them in early May about the April ship date, and it took about a week for them to respond saying that they had my order, and I was not forgotten. I thought they had forgotten about me too.
Sent from my Verizon Galaxy Note 2 using Xparent Skyblue Tapatalk 2
Ya I was a early kickstarter backer and I think they sent a bum tracking number a while ago and that doesn't even include the extra controllers. They really suck at supply chain management.
Sent from my HTCONE using Tapatalk 2
Kickstarter backer here 2.
I received my tracking number on the 10th this month. 10 days ago. Needless to say that I am still waiting.
As far as I am concerned the whole Kickstarter idea was good. Bad management however forced them to stockpile wholesale orders before Kickstarter backers all had their OUYA. Backers could have accepted, grumbling, any delays as long as they were supported by proper communications. Sadly OUYA's communication skills are even worse then their management skills. And from what I read, their programming leaves a lot to be desired as well.
This was my first Kickstarter project that I backed, and I am very disappointed by how this is all working out.
Sent from my GT-I9505 using xda premium
Hey guys. Pre ordered in May and still nothing.
They posted a blog entry yesterday which stated "T-5 Days To Launch". So some of us will probably have to wait 4 more days until shipping.
I've cancelled my order, I'm going to buy on the day of release.
I pre ordered in January and never heard anything from them. I E-mailed them 2 weeks ago and they replied back after 10 days stating they had trouble verifying my shipping address, so I wouldn't receive it until after release day.
The ouya support is a massive turn off. It feels like the setup is being run from a teenagers garden shed with a couple of friends helping out when they finish their paper round.
Are these people meant to be professionals in their field?!
I wonder how long until I receive my refund...
dully79 said:
I've cancelled my order, I'm going to buy on the day of release.
I pre ordered in January and never heard anything from them. I E-mailed them 2 weeks ago and they replied back after 10 days stating they had trouble verifying my shipping address, so I wouldn't receive it until after release day.
The ouya support is a massive turn off. It feels like the setup is being run from a teenagers garden shed with a couple of friends helping out when they finish their paper round.
Are these people meant to be professionals in their field?!
I wonder how long until I receive my refund...
Click to expand...
Click to collapse
I was a day or two away from trying to cancel my order when I got the email saying that my order was at the warehouse ready to be shipped. I keep trying to track it, but it still has not shown up on the dhl site yet. The email said writing 24-48- hours it would be trackable, but it is still not there yet, even after 72 hours. Hopefully it comes soon, won't be much of a pre order if it comes after it is available in stores.
Very bad customer service on their part.
Sent from my Verizon Galaxy Note 2 using Xparent Skyblue Tapatalk 2
This is the e-mail I just received from Amazon:
Hello,
We're writing about the order you placed on October 17, 2014 . The item(s) you ordered is not yet released. We will notify you of a specific delivery date when one is available.
"HTC Nexus 9 Tablet (8.9-Inch, 32 GB, Black)"
I emailed their customer service a lengthy email asking for more clarification. Will post when I get a reply. This sucks!
lartomar2002 said:
This is the e-mail I just received from Amazon:
Hello,
We're writing about the order you placed on October 17, 2014 . The item(s) you ordered is not yet released. We will notify you of a specific delivery date when one is available.
"HTC Nexus 9 Tablet (8.9-Inch, 32 GB, Black)"
I emailed their customer service a lengthy email asking for more clarification. Will post when I get a reply. This sucks!
Click to expand...
Click to collapse
I just got the email. Amazon might have just screwed us because now if we pre-order from elsewhere we'd be back of the line.
This is Amazon CS' reply.
Amazon:If your shipping address is eligible for Release-Date Delivery, we'll automatically upgrade your order to this shipping option.
Release-Date Delivery only applies to orders shipped to addresses within the lower 48 United States. Orders shipping to Alaska, Hawaii, and international destinations will be delivered after the release date. Release-Date Delivery also does not apply to P.O. Boxes or APO/FPO addresses.
Me:Yes it is eligible. Do you mean that I can still get the item on Nov 5?<br />
Amazon:Yes.<br />
Sent from my Nexus 5 using Tapatalk
Seems like a pretty standard email just saying it's not even released yet.
danlo said:
I just got the email. Amazon might have just screwed us because now if we pre-order from elsewhere we'd be back of the line.
Click to expand...
Click to collapse
zj45499 said:
This is Amazon CS' reply.
Amazon:If your shipping address is eligible for Release-Date Delivery, we'll automatically upgrade your order to this shipping option.
Release-Date Delivery only applies to orders shipped to addresses within the lower 48 United States. Orders shipping to Alaska, Hawaii, and international destinations will be delivered after the release date. Release-Date Delivery also does not apply to P.O. Boxes or APO/FPO addresses.
Me:Yes it is eligible. Do you mean that I can still get the item on Nov 5?<br />
Amazon:Yes.<br />
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
lartomar2002 said:
This is the e-mail I just received from Amazon:
Hello,
We're writing about the order you placed on October 17, 2014 . The item(s) you ordered is not yet released. We will notify you of a specific delivery date when one is available.
"HTC Nexus 9 Tablet (8.9-Inch, 32 GB, Black)"
I emailed their customer service a lengthy email asking for more clarification. Will post when I get a reply. This sucks!
Click to expand...
Click to collapse
This is the reply I got. Quite different:
Amazon
Your Account Amazon.com
Message From Customer Service
Hello,
I am truly sorry for the inconvenience this may have cause.
On further research, there seems to have a change on release date, but we've reached out to the Investigations Team to confirm this and all your concerns.
We will certainly provide an updated release date once manufacturer finalizes the release date of the item, and we won't hold on to your order for any reason.
I'll personally monitor this and get back to you in 2 business days.
Thank you for your patience and understanding on this matter.
lartomar2002 said:
This is the e-mail I just received from Amazon:
Hello,
We're writing about the order you placed on October 17, 2014 . The item(s) you ordered is not yet released. We will notify you of a specific delivery date when one is available.
"HTC Nexus 9 Tablet (8.9-Inch, 32 GB, Black)"
I emailed their customer service a lengthy email asking for more clarification. Will post when I get a reply. This sucks!
Click to expand...
Click to collapse
lartomar2002 said:
This is the reply I got. Quite different:
Amazon
Your Account Amazon.com
Message From Customer Service
Hello,
I am truly sorry for the inconvenience this may have cause.
On further research, there seems to have a change on release date, but we've reached out to the Investigations Team to confirm this and all your concerns.
We will certainly provide an updated release date once manufacturer finalizes the release date of the item, and we won't hold on to your order for any reason.
I'll personally monitor this and get back to you in 2 business days.
Thank you for your patience and understanding on this matter.
Click to expand...
Click to collapse
I think that's what all of us are afraid of: Amazon not receiving stock day 1. FYI, Google Play store is still showing the Nexus 9 as shipping on the 3rd. The obvious (big) difference is shipping: $3.99 vs $18.99 for next day delivery.
lartomar2002 said:
This is the reply I got. Quite different:
Amazon
Your AccountAmazon.com
Message From Customer Service
Hello,
I am truly sorry for the inconvenience this may have cause.
On further research, there seems to have a change on release date, but we've reached out to the Investigations Team to confirm this and all your concerns.
We will certainly provide an updated release date once manufacturer finalizes the release date of the item, and we won't hold on to your order for any reason.
I'll personally monitor this and get back to you in 2 business days.
Thank you for your patience and understanding on this matter.
Click to expand...
Click to collapse
Please update here if there's anything new from Amazon. Thanks.
Sent from my Nexus 5 using Tapatalk
Amazon vs. HTC Store
I also had my order with Amazon, and this is what I did.
rdelfin said:
I also had my order with Amazon, and this is what I did.
Click to expand...
Click to collapse
HTC charges me tax so ill pass
danlo said:
I just got the email. Amazon might have just screwed us because now if we pre-order from elsewhere we'd be back of the line.
Click to expand...
Click to collapse
rdelfin said:
I also had my order with Amazon, and this is what I did.
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I feel the same as @danlo. I think I will wait until I hear back fro Amazon CSR Christopher. I have been a prime member since it started and I order a lot through Amazon so hopefully that will cause them to get back to me on what is really going on and if there is a delay, how long. Let's keep our fingers crossed.
Everyone email Amazon about this. Maybe one of us will get a proper response.
Is this just U.S ? I'm a co.uk customer My order details have not changed?
Not Yet Dispatched:1 item - delivery estimate: 5 November 2014
Order Placed:*17 October 2014
Dispatch estimate:*3 November 2014*
Delivery estimate:*5 November 2014
Update I have just emailed Amazon, will keep you posted.
mk92595 said:
HTC charges me tax so ill pass
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Hmmm, that's strange because that is not my case
1 Google Nexus 9 - 32G WIFi - White
Boxed Shipment
Sub-Total $479.00
Shipping $0.00
Tax $0.00
Total $479.00
And I already checked in my credit card activity and confirmed the above amount, so there was no tax, no shipping charge (granted, I got the 3-8 day service)
rdelfin said:
Hmmm, that's strange because that is not my case
1 Google Nexus 9 - 32G WIFi - White
Boxed Shipment
Sub-Total $479.00
Shipping $0.00
Tax $0.00
Total $479.00
And I already checked in my credit card activity and confirmed the above amount, so there was no tax, no shipping charge (granted, I got the 3-8 day service)
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What state do you live in?
Just got this email from amazon .. so i guess no delays.
mk92595 said:
What state do you live in?
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I'm in Georgia. HTC e-commerce store activities are handled by an intermediary called Digital River, Inc. (DRI) who (according to their site) also handle e-commerce stores in the US for Samsug, Lenovo, Logitech, Adobe, Microsoft among many other well-know consumer tech brands (did a very brief info search). So most likely DRI doesn't have physical presence in my state, for which I got tax exempted (unlike Amazon that now collects taxes here).
This is just a standard reply they send out for pre-orders. After a set number of days passes and an item has not shipped the system sends out an email. Same thing happened to me months ahead of my PS4 shipping. If you check your order status you will see it is still set to ship on Nov. 3rd.
No need to panic
pantmunu said:
Just got this email from amazon .. so i guess no delays.
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Oh my man! Might as well cancel and buy prime then reorder.. 3.99 1 day shipping
Sent from my SM-N900V using XDA Free mobile app
pantmunu said:
Just got this email from amazon .. so i guess no delays.
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Glad to see that you got that message. So if there are not going to be delays win Amazon, why the "#$%"# did they have to send that e-mail alerting that "as of now we don't have a delivery date"? What's the deal with that?
(I guess I have to say that this pushed me to change stores which allowed me to save the tax charge, so at least something good came out of this mess for me)
rdelfin said:
Glad to see that you got that message. So if there are not going to be delays win Amazon, why the "#$%"# did they have to send that e-mail alerting that "as of now we don't have a delivery date"? What's the deal with that?
(I guess I have to say that this pushed me to change stores which allowed me to save the tax charge, so at least something good came out of this mess for me)
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I didnt evwn get the email .. so .. prolly somethung f#[email protected] up from their side.
---------- Post added at 03:34 AM ---------- Previous post was at 03:32 AM ----------
uberjon said:
Oh my man! Might as well cancel and buy prime then reorder.. 3.99 1 day shipping
Sent from my SM-N900V using XDA Free mobile app
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I wish i could my man . I actually signed up and ordered some stuff and then cancelled . Now i cant do that. I dont use amazon prime at all .. so
Just had reply from Amazon UK
Message From Customer Service
Hello,
Thank you for writing to Amazon.
I can understand that you'd like to know whether your order will be dispatched on the date mentioned.
Further, I've checked and can see that as we have a good pre order request from customer's all over the world I can confirm that your order will be dispatched on November 3, 2014, and you'll receive a dispatch confirmation email stating the carrier handling your order and the Estimated delivery date regarding the delivery of the order.
If we can be of further assistance, I;d request you to please write us back to let us know, we'll be happy to assist you.
Thank you for your continued patience and understanding.
We look forward to seeing you again soon.
Warmest regards,
Ajay