Database Users

Stuck at Authorizing Purchase in Market

Anybody else get this and ever find a fix?
Tons of info out there.
Downloading RemoteWave for my boss's new Incredible from Verizon. Purchase went through OK and got a receipt from Google Checkout.
App shows purchased, then I click Install, says app will be downloaded, then the details just sits at the Authorizing Purchase screen.
Tried everything, but nothing works...not doing a wipe, boss's phone, don't want to screw with that.
Free apps download and install just fine.
Thanks

Did you report it to http://groups.google.com/group/androidremote ?

krelvinaz said:
Did you report it to http://groups.google.com/group/androidremote ?
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Click to collapse
I emailed the developer. Haven't got a reply in the past 2hrs...not sure how often he checks his email, or if that is even his real email in the product details on the market.
Thanks

How long have you tried letting it sit at autorizing purchase? I had that happen once and I let it sit for like 10 mins on 3g not wifi and it went through finally. Hope that helps...

zerf said:
How long have you tried letting it sit at autorizing purchase? I had that happen once and I let it sit for like 10 mins on 3g not wifi and it went through finally. Hope that helps...
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Click to collapse
It worked today. The developer emailed me back, nice guy. Seems like it could take upwards of a day for it to finally go through and allow download.
Tried it this morning, boom, no problem. Stupid google...they are really running an amateur hour operation compared to Apple when it comes to their mobile devices, store etc...

Gave up on mine
I tried for days to purchase Alien World Abduction. Every time I would sit there and hunt and peck out my complete mailing address, my credit card, number, etc. only to then be met with invalid credit card (it isn't)
The author, who insists on charging in GBP, had a FAQ telling you to call your credit card company, or to use a completely different market. I am surprised to see those are his 2 recommendations ... it's like he wants an impediment to people legitimately purchasing his software.
Yet another example of how people who try to do the right thing have to jump through hoops, and people who do the wrong thing have it super easy.

I am having the same issue with my Desire, trying to purchase Extended Controls. I have emailed the dev, still waiting. I left it over night and its still sitting on Authorizing Purchase.
I agree, another case of trying to do the right thing, hoops .... etc etc etc
lol

Try soft resetting your phone (aka.. turn it off than on).. then go to Downloads in the Market menu and click on the program you purchased. Works for me every damn time.

Its OK I emailed the dev and then magically about and hour later it came through with out any resetting.
Cool, thanks

Had the same problem
Had the same problem when i tried to purchase SystemPanel. I just pressed cancel and started it again and it then Authorized in 5 seconds. Was on WIFI only, mobile network disabled.
If of interest:
HTC Leo (HD2)
Android version: 2.3.2
Build:GingerBread HD2 v2.1
Radio: 2.15.50.14

[Q] Cancelled Nexus 4 order, but still "Limit Reached".

So, I tried to order two Nexus 4 today, but the address was all wrong. I went to Help Center and apparently I can't change the address, even if my order is still processing. Anyway, I had do cancel it. The thing is I can't order 16GB Nexus 4 anymore, even if I cancelled the last order. The "Limit Reached" message shows up and seems like there's nothing that I can do about it. Does anybody knows how to solve this?

Buy it with a different credit card? Or make a new account to buy it on
Sent from my Nexus 4 @1.5 GHz on Stock 4.2.1

Making a new account seems to be the only way to buy it right now.
Thanks anyway, IRX120.

torresfelipe said:
So, I tried to order two Nexus 4 today, but the address was all wrong. I went to Help Center and apparently I can't change the address, even if my order is still processing. Anyway, I had do cancel it. The thing is I can't order 16GB Nexus 4 anymore, even if I cancelled the last order. The "Limit Reached" message shows up and seems like there's nothing that I can do about it. Does anybody knows how to solve this?
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Click to collapse
From my own experience (trying to buy, but not canceling an order), currently it takes some days to Google for processing the orders and, maybe, the same occurs to cancel the attempt. It seems you need to wait some days to process your actions.

torresfelipe said:
So, I tried to order two Nexus 4 today, but the address was all wrong. I went to Help Center and apparently I can't change the address, even if my order is still processing. Anyway, I had do cancel it. The thing is I can't order 16GB Nexus 4 anymore, even if I cancelled the last order. The "Limit Reached" message shows up and seems like there's nothing that I can do about it. Does anybody knows how to solve this?
Click to expand...
Click to collapse
Try calling them. They might be able to help you.

Galaxy Note 3 won't activate to my phone number??

Hey all, I just got my GN3, still am using the GN2 though BC Verizon can't get the phone to activate to my phone number? Actually Verizon says it show the GN3 activated, but l have no service/phone/data/anything at all. They tried 5 different GN3's and 13 different SIM cards before they gave up trying to activate. My number works/activates just fine on my GN2. So they gave me a temporary number yesterday to see if it was a problem with my particular phone number and sure enough, my GN3 activated on the temp number. When I switched back to my reg # it wouldn't connect...again. Then I went to work which was about 10 miles away and the GN3 activated on my reg#. I called my wife, made a few texts, surfed the net, etc... for about 2 hours, when I got about 8 miles from home, I lost all connection again... What gives here? It's the weirdest problem I've ever seen. I'm home now, and tried activating it again with no luck. Any thoughts??
I'm sorry if this is the wrong forum for this thread, if so please move??

Mine wouldn't activate for the first 20-30 minutes or so. I removed the sim card, reinstalled then went on the website and updated the Note 3 in formation for my line. Had keep refreshing my lines info on the Web page about 2 more times and hit accept before it Finally activated. Took about 5 additional minutes after removing the sim. Not sure if that will help, but hope you get it working.
Sent from my SM-N900V using XDA Premium 4 mobile app

chino0131 said:
Mine wouldn't activate for the first 20-30 minutes or so. I removed the sim card, reinstalled then went on the website and updated the Note 3 in formation for my line. Had keep refreshing my lines info on the Web page about 2 more times and hit accept before it Finally activated. Took about 5 additional minutes after removing the sim. Not sure if that will help, but hope you get it working.
Sent from my SM-N900V using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Well seeing as how I got mine on 10OCT2013 at 10 am and it still hasn't activated, I think it's not going to at this point. I may sadly have to go back to my GN2 and return the GN3 altogehter. :crying:

Mine seemed stuck on activation, ended up using my old sim card, activated almost instantly.

Update: just got off phone with Big Red and they said that for some reason when I'm on my "home" towers, my activation has trouble letting go of the GN2?? Maybe it really is hard to say good-bye...
They are working on it now...

I've always had an issue activating my old number on a new phone with a new SIM.... I've always just switched my old SIM card in and it's worked perfectly lol

Make sure the SIM card has been linked correctly to your phone number. The easiest way is to look on the VZW paperwork that came with the phone and make sure it's your phone nbr and not another person's on your plan.

I am having more or less the same issue.
To make a long story short, whenever I leave the "home" cell tower that the phone was activated on, it will not connect to any kind of network whatsoever. It just shows a circle with a line through it, and at the same time it reboots itself, randomly and frequently, even when it isn't being touched. All of these problems go away as soon as I get back home to that cell tower. I wonder if the original poster activated his phone at work the first time, and that's why it only works when he returns to work?
I have tried 3 different SIMS to fix this: the one that came in the GN3, the one from my old Galaxy Nexus, and a brand new one from a Verizon store. I have done half a dozen factory data restores.
My next step is to try an in-store swap. A local store around here first refused to hold a phone for me to swap, then when I got there (or rather when a family member got there), we were told that there was a master ticket for this issue and there was a freeze on doing any exchanges until Samsung released a "fix". My subsequent conversations with Verizon tech support have confirmed that the whole story about a master ticket and not doing exchanges was a complete lie. The stores are actually required to uphold the 14 day worry free guarantee no matter what. Obviously this store didn't want to give up a phone to me that they could sell to someone else. They weren't just being unhelpful, they were running interference on resolving my problem for their own greed.

I had an activation problem in store yesterday when swapping my note 2 for note 3. The sales rep entered the sim card info that was on the sticker on the box for the sim card that comes with the phone.
It all ended up causing major activation / service connectivity issues because the sim card info on the box did Not match the actual sim card number for the sim pre-installed on the phone.
This is apparently an issues for some other people as well. If the sim card in the phone is not reconciled with the info on the box prior to entering the info into Verizon's system.... You will be in for a time consuming headache
Sent from my SM-N900V using xda app-developers app

urielsynthesis said:
I am having more or less the same issue.
To make a long story short, whenever I leave the "home" cell tower that the phone was activated on, it will not connect to any kind of network whatsoever. It just shows a circle with a line through it, and at the same time it reboots itself, randomly and frequently, even when it isn't being touched. All of these problems go away as soon as I get back home to that cell tower. I wonder if the original poster activated his phone at work the first time, and that's why it only works when he returns to work?
I have tried 3 different SIMS to fix this: the one that came in the GN3, the one from my old Galaxy Nexus, and a brand new one from a Verizon store. I have done half a dozen factory data restores.
My next step is to try an in-store swap. A local store around here first refused to hold a phone for me to swap, then when I got there (or rather when a family member got there), we were told that there was a master ticket for this issue and there was a freeze on doing any exchanges until Samsung released a "fix". My subsequent conversations with Verizon tech support have confirmed that the whole story about a master ticket and not doing exchanges was a complete lie. The stores are actually required to uphold the 14 day worry free guarantee no matter what. Obviously this store didn't want to give up a phone to me that they could sell to someone else. They weren't just being unhelpful, they were running interference on resolving my problem for their own greed.
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Click to collapse
Switching your device or SIM will not work. I have now gone through 6 GN3's and almost 20 different SIM cards. It's the towers/service from Verizon. They have noted that this is a problem and are working diligently to fix it...lol Meanwhile, I've returned my GN3 and will wait until they fix this disaster. This rollout is almost as bad as Obamacare...haha

dead batteries said:
Hey all, I just got my GN3, still am using the GN2 though BC Verizon can't get the phone to activate to my phone number? Actually Verizon says it show the GN3 activated, but l have no service/phone/data/anything at all. They tried 5 different GN3's and 13 different SIM cards before they gave up trying to activate. My number works/activates just fine on my GN2. So they gave me a temporary number yesterday to see if it was a problem with my particular phone number and sure enough, my GN3 activated on the temp number. When I switched back to my reg # it wouldn't connect...again. Then I went to work which was about 10 miles away and the GN3 activated on my reg#. I called my wife, made a few texts, surfed the net, etc... for about 2 hours, when I got about 8 miles from home, I lost all connection again... What gives here? It's the weirdest problem I've ever seen. I'm home now, and tried activating it again with no luck. Any thoughts??
I'm sorry if this is the wrong forum for this thread, if so please move??
Click to expand...
Click to collapse
Mine kept trying to activate on the phone and would continually fail.
I thought I had a faulty device and was going to go to the store. Something told me to login to MyVerizon online on my computer [since I kept my old phone off as directed via the on-screen instructions] and poke around and see if there was anything there that might be able to help me.
I clicked on my line, and the Manage My Device link on the left hand side of the screen and ended up being able to complete the activation via the website. Re-booted the phone, and then voila~! Activation complete.
FYI, I was migrating from an iPhone 5 to the GN3.

nimitch said:
Mine kept trying to activate on the phone and would continually fail.
I thought I had a faulty device and was going to go to the store. Something told me to login to MyVerizon online on my computer [since I kept my old phone off as directed via the on-screen instructions] and poke around and see if there was anything there that might be able to help me.
I clicked on my line, and the Manage My Device link on the left hand side of the screen and ended up being able to complete the activation via the website. Re-booted the phone, and then voila~! Activation complete.
FYI, I was migrating from an iPhone 5 to the GN3.
Click to expand...
Click to collapse
Yeah I tried that as well. I'm not sure there is anything I haven't tried. I've returned my device and decided to stick with my Note 2. Maybe when Verizon gets their heads on right and fixes this, I'll come back.

[Resolved] Oneplus 6T Verizon text message SMS on Business/Corporate Account

This is widely covered but only for personal accounts. I am with a large corporate account, hence not account owner. I got it resolved this morning.
since I don't own the account, verizon online does not allow me to "activate" it, and rep. called last Friday had no clue what I was talking about and insisted that any account changes would require account owner (i.e. my IT) to initiate.....
this morning, I called again, and the rep. knew exactly what I was talking about, saying it was the second time this morning she was involved in such with this phone. she add the CDMA less to the line right away, only asked my name and company's name. a reboot after, all works well. she was curious why people like the phone so much, and I told him it was exactly like galaxy s9 but 2/3 price.
Verizon definitely working on the issue, and they don't need anything about accounting etc to add the feature.
I am all happy. time to sell Mix 2S

Verizon Android 10 system update 5 unavailable

So I understand OTAs hot different places differently. However the website contains a tool called system update configuration or something that the site says to use when you don't receive the OTA.
nothing has worked so far I've talked over 15 hours on another phone with several level 1 techs and 3 or 4 level 2.
The first level 2 had me wipe everything (factory reset) and he falls it would update then. Well it didn't do he said my phone was borked and sent a refurbished one which arrived today.
So I go through setup not emailing anything all the way no location no Google account no location etc. I added wifi when done. Still no update. Both phones day I'm up to date.
Verizon's site clearly says the latest image is Andy 10 and Feb secure patch and starts with Q.q. O was told many bull**** stories the biggest one was that my phone wasn't at risk and was secure. They days if my phone says it's up to date then I don't need anything. I called bull feces and asked if she pulled that line from her anus.
Well talked more and finally after several hours of her going back and forth with her super she said it was Motorola's fault.
I then explained that Moto releases an image which goes to big red for the addition of trashware then release it to their customers.
Any way she kept saying she couldn't point me to the location of the system image nor could she send it to my device and therefore couldn't help me. I slept why the windows update app didn't work and got no reply.
I'm stopped to call Motorola because she said they're tier 3 support..
We'll see more to come..