Database Users

Stuck at Authorizing Purchase in Market

Anybody else get this and ever find a fix?
Tons of info out there.
Downloading RemoteWave for my boss's new Incredible from Verizon. Purchase went through OK and got a receipt from Google Checkout.
App shows purchased, then I click Install, says app will be downloaded, then the details just sits at the Authorizing Purchase screen.
Tried everything, but nothing works...not doing a wipe, boss's phone, don't want to screw with that.
Free apps download and install just fine.
Thanks

Did you report it to http://groups.google.com/group/androidremote ?

krelvinaz said:
Did you report it to http://groups.google.com/group/androidremote ?
Click to expand...
Click to collapse
I emailed the developer. Haven't got a reply in the past 2hrs...not sure how often he checks his email, or if that is even his real email in the product details on the market.
Thanks

How long have you tried letting it sit at autorizing purchase? I had that happen once and I let it sit for like 10 mins on 3g not wifi and it went through finally. Hope that helps...

zerf said:
How long have you tried letting it sit at autorizing purchase? I had that happen once and I let it sit for like 10 mins on 3g not wifi and it went through finally. Hope that helps...
Click to expand...
Click to collapse
It worked today. The developer emailed me back, nice guy. Seems like it could take upwards of a day for it to finally go through and allow download.
Tried it this morning, boom, no problem. Stupid google...they are really running an amateur hour operation compared to Apple when it comes to their mobile devices, store etc...

Gave up on mine
I tried for days to purchase Alien World Abduction. Every time I would sit there and hunt and peck out my complete mailing address, my credit card, number, etc. only to then be met with invalid credit card (it isn't)
The author, who insists on charging in GBP, had a FAQ telling you to call your credit card company, or to use a completely different market. I am surprised to see those are his 2 recommendations ... it's like he wants an impediment to people legitimately purchasing his software.
Yet another example of how people who try to do the right thing have to jump through hoops, and people who do the wrong thing have it super easy.

I am having the same issue with my Desire, trying to purchase Extended Controls. I have emailed the dev, still waiting. I left it over night and its still sitting on Authorizing Purchase.
I agree, another case of trying to do the right thing, hoops .... etc etc etc
lol

Try soft resetting your phone (aka.. turn it off than on).. then go to Downloads in the Market menu and click on the program you purchased. Works for me every damn time.

Its OK I emailed the dev and then magically about and hour later it came through with out any resetting.
Cool, thanks

Had the same problem
Had the same problem when i tried to purchase SystemPanel. I just pressed cancel and started it again and it then Authorized in 5 seconds. Was on WIFI only, mobile network disabled.
If of interest:
HTC Leo (HD2)
Android version: 2.3.2
Build:GingerBread HD2 v2.1
Radio: 2.15.50.14

[Q] Wrong Billing Address

So when I ordered the Nexus 4, at first I thought it glitched out, and it wasn't really smart of me to add in a new shipping address through the process either. Anyways, it showed me the final buy button, then gave an error afterwards to my dismay. Afterwards though, I noticed it on the Google Wallet Transactions, but it had my home address as my shipping address for some weird reason rather than my college apartment (not big an issue) and under Billing Address, it used the wrong address.
Should I order it again, or will the existing one go through? I called them up around 12 PST and they seemed to be saying they couldn't really change it and also that it seemed to be going okay. They say Order "Complete" and also that Shipping estimate: November 15, 2012. Any ideas?

If the Credit Card you used isn't associated with your college address then it probably won't go through.
I only say that out of past experiences, if it works awesome, you're one of the few, the proud, who got an order through.

Never mind, I found the appropriate information here:
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2506344
Sounds like the order doesn't get cancelled and that I have 7 days to fix the information before it does get cancelled. So I'm still in this, thanks though Mr. killerbicycle.

[Q] Not getting ANY data on T-Mobile

Hi everyone,
First of all, I did search the forums for similar issues.
I just went up to T-Mobile and got a microSIM card to activate my Nexus 4. (replaced my old Samsung Vibrant) I'm getting signal (4 bars) but I'm not getting any data at all. It's just showing grey signal bars. When I connect to WiFi it turns blue though. My APN settings are at default and I don't have airplane mode on. Even the T-Mobile guys couldn't get it to work.

Make sure your APN settings match these and then reboot your device

Thanks
spitefulcheerio said:
Make sure your APN settings match these and then reboot your device
Click to expand...
Click to collapse
Thanks, trying it now.

spitefulcheerio said:
Make sure your APN settings match these and then reboot your device
Click to expand...
Click to collapse
Didn't work... Still showing no data.

Might be a silly suggestion but I've seen it before.
Check to see if you have data enabled. Settings>more>mobile network
Sent from my Nexus 4

^I've seen that before too
Are you able to send texts? Calls? MMS?

My wife's mytouch 4g had the same issue until we did a factory reset.

Same exact issue for me. I'm on my 5th day of this. I've gone into T-Mo stores, called customer service multiple times, been elevated to engineer resolution too and still no fix. Switched my Sim twice, factory reset twice, finally even rooted my nexus 4 and installed other ROMs and kernels... Still nothing! Any advice?
My APN is set to default, all data enabled. I get days when connected to WiFi, but as soon as WiFi is turned off my bars go gray again and the error message tells me I need to upgrade my plan to include data (I'm on the 30/mo unlimited plan).
What is going on?!

jaseb3 said:
Same exact issue for me. I'm on my 5th day of this. I've gone into T-Mo stores, called customer service multiple times, been elevated to engineer resolution too and still no fix. Switched my Sim twice, factory reset twice, finally even rooted my nexus 4 and installed other ROMs and kernels... Still nothing! Any advice?
My APN is set to default, all data enabled. I get days when connected to WiFi, but as soon as WiFi is turned off my bars go gray again and the error message tells me I need to upgrade my plan to include data (I'm on the 30/mo unlimited plan).
What is going on?!
Click to expand...
Click to collapse
EDIT: "days" = "data" in second sentence of second paragraph. :good:

Is that the "$30/mo, 100 minute, 4GB data" plan, or a "$30/mo unlimited minute, no data" plan?
Check Settings > Data usage > Set mobile data limit > (unchecked)
Dial *#*#4636#*#* > Phone information > WCDMA prefered
Also, try enabling data roaming (just a thought).

jaseb3 said:
Same exact issue for me. I'm on my 5th day of this. I've gone into T-Mo stores, called customer service multiple times, been elevated to engineer resolution too and still no fix. Switched my Sim twice, factory reset twice, finally even rooted my nexus 4 and installed other ROMs and kernels... Still nothing! Any advice?
My APN is set to default, all data enabled. I get days when connected to WiFi, but as soon as WiFi is turned off my bars go gray again and the error message tells me I need to upgrade my plan to include data (I'm on the 30/mo unlimited plan).
What is going on?!
Click to expand...
Click to collapse
I am having the EXACT same "grey bar" issue, with my phone telling me to "Sign into T-Mobile," and when I click on that notification, the webpage opens telling me according to their records, I have no data plan. I have confirmed with T-Mobile tech support that everything looks OK on their end.
I even reset to Google official ROM and did a factory reset and reflashed the radio(s) with the official Google one. Same issue.
Irritating.

So I finally got my situation worked out. I knew all along it wasn't my phone b/c of my multiple factory resets/wipes, new ROMs/Kernels, and even RMA's my freaking Nexus 4 for a brand new one....problem persisted. Went to a different T-Mo store b/c the guy at the other one was useless. He swapped my sim into his Nexus 4 and his phone then had the same issue as mine...and his sim worked perfect in my phone. Tried new sims...and still the problem stayed.
Finally I got the store manager to call up T-Mo and have them completely delete my account, create a new account with the same number, and transfer my balance over to this new account. Finally a solution! The T-Mo system for some reason had a hold on my account for data, even though all payments were up to date. The dumb thing is, no one could see or change this "hold" as EVERY rep said "There's no problem on our end..."
Anyway, if you experience this issue, have T-MO reset your account. The only solution.
---------- Post added at 08:34 PM ---------- Previous post was at 08:28 PM ----------
spg900ny said:
I am having the EXACT same "grey bar" issue, with my phone telling me to "Sign into T-Mobile," and when I click on that notification, the webpage opens telling me according to their records, I have no data plan. I have confirmed with T-Mobile tech support that everything looks OK on their end.
I even reset to Google official ROM and did a factory reset and reflashed the radio(s) with the official Google one. Same issue.
Irritating.
Click to expand...
Click to collapse
Forgot to quote on my last reply. See above post for solution to this problem.

jaseb3 said:
So I finally got my situation worked out. I knew all along it wasn't my phone b/c of my multiple factory resets/wipes, new ROMs/Kernels, and even RMA's my freaking Nexus 4 for a brand new one....problem persisted. Went to a different T-Mo store b/c the guy at the other one was useless. He swapped my sim into his Nexus 4 and his phone then had the same issue as mine...and his sim worked perfect in my phone. Tried new sims...and still the problem stayed.
Finally I got the store manager to call up T-Mo and have them completely delete my account, create a new account with the same number, and transfer my balance over to this new account. Finally a solution! The T-Mo system for some reason had a hold on my account for data, even though all payments were up to date. The dumb thing is, no one could see or change this "hold" as EVERY rep said "There's no problem on our end..."
Anyway, if you experience this issue, have T-MO reset your account. The only solution.
---------- Post added at 08:34 PM ---------- Previous post was at 08:28 PM ----------
Forgot to quote on my last reply. See above post for solution to this problem.
Click to expand...
Click to collapse
Thanks for the info. I will print this out and bring it with me to the store.
Unfortunately, I have a family plan with two other lines on this account. This sounds like it has huge potential for service disruption to my family.

spg900ny said:
Thanks for the info. I will print this out and bring it with me to the store.
Unfortunately, I have a family plan with two other lines on this account. This sounds like it has huge potential for service disruption to my family.
Click to expand...
Click to collapse
No problem. I had this issue for a week and a half before I finally told the T-Mo guys that I'm not leaving this store until you fix it. Literally spoke with over a dozen reps via phone, and two different T-Mo stores...each with multiple reps. My issue was even escalated to "engineer status" multiple times after running through trouble shooting procedures a half dozen times. The engineers didn't fix it and never even called me. Such a frustrating 10 days...
You can reset your account which is instantaneous and "shouldn't" disrupt your service. Since I had them actually close my account and create a new one, I was out of service for about 2.5 hours. Not too big a deal since I use GV anyway, so all of my VMs and texts were stored on the GV app/website. They ARE ABLE TO DO THIS even though every rep will tell you "I can't do that, sir..." I was very polite and understanding the first 9 days. On day 10 I called their BS and asked them to get it done or I switch providers.
I hope your experience goes smoother than mine!

jaseb3 said:
No problem. I had this issue for a week and a half before I finally told the T-Mo guys that I'm not leaving this store until you fix it. Literally spoke with over a dozen reps via phone, and two different T-Mo stores...each with multiple reps. My issue was even escalated to "engineer status" multiple times after running through trouble shooting procedures a half dozen times. The engineers didn't fix it and never even called me. Such a frustrating 10 days...
You can reset your account which is instantaneous and "shouldn't" disrupt your service. Since I had them actually close my account and create a new one, I was out of service for about 2.5 hours. Not too big a deal since I use GV anyway, so all of my VMs and texts were stored on the GV app/website. They ARE ABLE TO DO THIS even though every rep will tell you "I can't do that, sir..." I was very polite and understanding the first 9 days. On day 10 I called their BS and asked them to get it done or I switch providers.
I hope your experience goes smoother than mine!
Click to expand...
Click to collapse
Issue resolved. They didn't have to reset my account. I had made a data plan change a week or so ago to 2GB, and then had reset it so that it went back down to 500MB at the end of the month. Apparently, this triggered something weird in their system. I don't know why it only started affecting me yesterday, but that's what happened. So the rep (who was over "chat," not even on the phone) set my account at 2GB and then set it so that next month it would go down to 500MB. I asked her why, if T-Mobile data is always "unlimited" (even if throttled), I would *ever* have no data, and she couldn't tell me why. She said within two hours though, my data would be back. And it was.
All good this morning, so hopefully that was the end of it.
Don't know if this will help anyone else, but...
Cheers.

[Q] Sleep of Death 2 days in a row :(

First of all, hi to everyone, i am new to the forum.
So i am a new owner of a Nexus 4, i have it for about 2 weeks. It's rev11, came with 4.2.2 out of the box, and it is completely stock and not rooted.
I didn't have any crashes or anything weird to indicate something is wrong with the phone in this time. And 2 days ago, i woke up at 12 instead of 9 i had my alarm, and the phone was not responding to unlock the screen and wake up. After some time pressing the power button it rebooted. So i though something temporary. I searched it here and is something known, sleep of death. I was not charging the phone btw. So i went my day using it again normally, and the next afternoon, i again try to unlock it to check something and see the time and again the same thing. Holding power button turned it on again after some tries. I didn't have to connect charger to reboot it as in some other cases i read, nor my battery percentage was any different or abnormal after the reboot.
But 2 days in a row can't be coincidence. The last app i installed before i noticed it is battery widget reborn.
So my question is, what is causing it? An app bug? I can restore to factory settings and it will stop? An OS bug? So we have to wait for android 4.3 for possible fix? Or a hardware issue? Because if it is hardware, i think i can still send the phone back and get a replacement, but this will leave me without a phone for 2 weeks maybe
Any help on this? From a little search on the forum most of cases seems to be an issue with apps undervolting the cpu while on standby or custom roms and custom kernels, but i am completely stock, and no app is doing anything to my cpu, i haven't enable something like that, and possibly without root even if i wanted it would not be possible.

Had this happen when I bought my phone back in January. It started happening probably mid-Feb and I probed through a ton of the internet and these forums for answers. The only thing I was left with was to call Google customer service and return the phone and replace it with a new one. So far, 2 months and never a SoD.
Provided you grabbed this from the Play Store:
Google customer service was very understanding and set me up with a code to buy a new phone off the Play Store and place the hold on my account. That new phone came in 3 days and I packaged up the old phone and sent it back with the labels Google provided and my account hold was removed in 4 days. They email you all the documents and UPS labels - you just do the rest. Most hassle-free return I have had and I deal with NewEgg RMTs quite often and I thought they were great...
and for reference: http://forum.xda-developers.com/showthread.php?t=2077148

Fusion.Coil said:
Had this happen when I bought my phone back in January. It started happening probably mid-Feb and I probed through a ton of the internet and these forums for answers. The only thing I was left with was to call Google customer service and return the phone and replace it with a new one. So far, 2 months and never a SoD.
Provided you grabbed this from the Play Store:
Google customer service was very understanding and set me up with a code to buy a new phone off the Play Store and place the hold on my account. That new phone came in 3 days and I packaged up the old phone and sent it back with the labels Google provided and my account hold was removed in 4 days. They email you all the documents and UPS labels - you just do the rest. Most hassle-free return I have had and I deal with NewEgg RMTs quite often and I thought they were great...
and for reference: http://forum.xda-developers.com/showthread.php?t=2077148
Click to expand...
Click to collapse
I bought from amazon uk, through a marketplace seller, but brand new. So they can't instantly ship a replacment since it is not officially sold from amazon, but it was fullfiled from amazon, so i can get a refund but i have to send it back and then re-order. This is quite the hassle. But on the thread you posted, i read multiple people saying that even the second or third phone they got back from RMA from Google still does that. So maybe is a software issue instead of hardware? Any other ideas to try before i go through the return and refund route?
Will a factory reset help in any way?
Or if i unlock bootloader, reflash the stock image, is it possible that this will fix anything? I mean is it possible to have a corrupted install of 4.2.2 on my device?

Hagaspar said:
I bought from amazon uk, through a marketplace seller, but brand new. So they can't instantly ship a replacment since it is not officially sold from amazon, but it was fullfiled from amazon, so i can get a refund but i have to send it back and then re-order. This is quite the hassle. But on the thread you posted, i read multiple people saying that even the second or third phone they got back from RMA from Google still does that. So maybe is a software issue instead of hardware? Any other ideas to try before i go through the return and refund route?
Will a factory reset help in any way?
Or if i unlock bootloader, reflash the stock image, is it possible that this will fix anything? I mean is it possible to have a corrupted install of 4.2.2 on my device?
Click to expand...
Click to collapse
As stated in the other thread, turn off WiFi. If you get a replacement, chances are you will still have the problem. A new thread didn't need to be started for this. You should have posted in the thread referenced.

How i fixed the Nexus 4 SODs
Same issue here with my Nexus 4. When connected to Wifi, with Android 4.3, every two days (more or less) it suffers a SOD.
And this is how I solved it: First, turn Google Play Store auto updates off. Second, install the 'Wake My Android Pro' app from the Play Store and set it to 4 minutes, Auto StartUp and Low Wake (and remember to use the 'back' button to save the preferences). No SODs for a week!

Galaxy Note 3 won't activate to my phone number??

Hey all, I just got my GN3, still am using the GN2 though BC Verizon can't get the phone to activate to my phone number? Actually Verizon says it show the GN3 activated, but l have no service/phone/data/anything at all. They tried 5 different GN3's and 13 different SIM cards before they gave up trying to activate. My number works/activates just fine on my GN2. So they gave me a temporary number yesterday to see if it was a problem with my particular phone number and sure enough, my GN3 activated on the temp number. When I switched back to my reg # it wouldn't connect...again. Then I went to work which was about 10 miles away and the GN3 activated on my reg#. I called my wife, made a few texts, surfed the net, etc... for about 2 hours, when I got about 8 miles from home, I lost all connection again... What gives here? It's the weirdest problem I've ever seen. I'm home now, and tried activating it again with no luck. Any thoughts??
I'm sorry if this is the wrong forum for this thread, if so please move??

Mine wouldn't activate for the first 20-30 minutes or so. I removed the sim card, reinstalled then went on the website and updated the Note 3 in formation for my line. Had keep refreshing my lines info on the Web page about 2 more times and hit accept before it Finally activated. Took about 5 additional minutes after removing the sim. Not sure if that will help, but hope you get it working.
Sent from my SM-N900V using XDA Premium 4 mobile app

chino0131 said:
Mine wouldn't activate for the first 20-30 minutes or so. I removed the sim card, reinstalled then went on the website and updated the Note 3 in formation for my line. Had keep refreshing my lines info on the Web page about 2 more times and hit accept before it Finally activated. Took about 5 additional minutes after removing the sim. Not sure if that will help, but hope you get it working.
Sent from my SM-N900V using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Well seeing as how I got mine on 10OCT2013 at 10 am and it still hasn't activated, I think it's not going to at this point. I may sadly have to go back to my GN2 and return the GN3 altogehter. :crying:

Mine seemed stuck on activation, ended up using my old sim card, activated almost instantly.

Update: just got off phone with Big Red and they said that for some reason when I'm on my "home" towers, my activation has trouble letting go of the GN2?? Maybe it really is hard to say good-bye...
They are working on it now...

I've always had an issue activating my old number on a new phone with a new SIM.... I've always just switched my old SIM card in and it's worked perfectly lol

Make sure the SIM card has been linked correctly to your phone number. The easiest way is to look on the VZW paperwork that came with the phone and make sure it's your phone nbr and not another person's on your plan.

I am having more or less the same issue.
To make a long story short, whenever I leave the "home" cell tower that the phone was activated on, it will not connect to any kind of network whatsoever. It just shows a circle with a line through it, and at the same time it reboots itself, randomly and frequently, even when it isn't being touched. All of these problems go away as soon as I get back home to that cell tower. I wonder if the original poster activated his phone at work the first time, and that's why it only works when he returns to work?
I have tried 3 different SIMS to fix this: the one that came in the GN3, the one from my old Galaxy Nexus, and a brand new one from a Verizon store. I have done half a dozen factory data restores.
My next step is to try an in-store swap. A local store around here first refused to hold a phone for me to swap, then when I got there (or rather when a family member got there), we were told that there was a master ticket for this issue and there was a freeze on doing any exchanges until Samsung released a "fix". My subsequent conversations with Verizon tech support have confirmed that the whole story about a master ticket and not doing exchanges was a complete lie. The stores are actually required to uphold the 14 day worry free guarantee no matter what. Obviously this store didn't want to give up a phone to me that they could sell to someone else. They weren't just being unhelpful, they were running interference on resolving my problem for their own greed.

I had an activation problem in store yesterday when swapping my note 2 for note 3. The sales rep entered the sim card info that was on the sticker on the box for the sim card that comes with the phone.
It all ended up causing major activation / service connectivity issues because the sim card info on the box did Not match the actual sim card number for the sim pre-installed on the phone.
This is apparently an issues for some other people as well. If the sim card in the phone is not reconciled with the info on the box prior to entering the info into Verizon's system.... You will be in for a time consuming headache
Sent from my SM-N900V using xda app-developers app

urielsynthesis said:
I am having more or less the same issue.
To make a long story short, whenever I leave the "home" cell tower that the phone was activated on, it will not connect to any kind of network whatsoever. It just shows a circle with a line through it, and at the same time it reboots itself, randomly and frequently, even when it isn't being touched. All of these problems go away as soon as I get back home to that cell tower. I wonder if the original poster activated his phone at work the first time, and that's why it only works when he returns to work?
I have tried 3 different SIMS to fix this: the one that came in the GN3, the one from my old Galaxy Nexus, and a brand new one from a Verizon store. I have done half a dozen factory data restores.
My next step is to try an in-store swap. A local store around here first refused to hold a phone for me to swap, then when I got there (or rather when a family member got there), we were told that there was a master ticket for this issue and there was a freeze on doing any exchanges until Samsung released a "fix". My subsequent conversations with Verizon tech support have confirmed that the whole story about a master ticket and not doing exchanges was a complete lie. The stores are actually required to uphold the 14 day worry free guarantee no matter what. Obviously this store didn't want to give up a phone to me that they could sell to someone else. They weren't just being unhelpful, they were running interference on resolving my problem for their own greed.
Click to expand...
Click to collapse
Switching your device or SIM will not work. I have now gone through 6 GN3's and almost 20 different SIM cards. It's the towers/service from Verizon. They have noted that this is a problem and are working diligently to fix it...lol Meanwhile, I've returned my GN3 and will wait until they fix this disaster. This rollout is almost as bad as Obamacare...haha

dead batteries said:
Hey all, I just got my GN3, still am using the GN2 though BC Verizon can't get the phone to activate to my phone number? Actually Verizon says it show the GN3 activated, but l have no service/phone/data/anything at all. They tried 5 different GN3's and 13 different SIM cards before they gave up trying to activate. My number works/activates just fine on my GN2. So they gave me a temporary number yesterday to see if it was a problem with my particular phone number and sure enough, my GN3 activated on the temp number. When I switched back to my reg # it wouldn't connect...again. Then I went to work which was about 10 miles away and the GN3 activated on my reg#. I called my wife, made a few texts, surfed the net, etc... for about 2 hours, when I got about 8 miles from home, I lost all connection again... What gives here? It's the weirdest problem I've ever seen. I'm home now, and tried activating it again with no luck. Any thoughts??
I'm sorry if this is the wrong forum for this thread, if so please move??
Click to expand...
Click to collapse
Mine kept trying to activate on the phone and would continually fail.
I thought I had a faulty device and was going to go to the store. Something told me to login to MyVerizon online on my computer [since I kept my old phone off as directed via the on-screen instructions] and poke around and see if there was anything there that might be able to help me.
I clicked on my line, and the Manage My Device link on the left hand side of the screen and ended up being able to complete the activation via the website. Re-booted the phone, and then voila~! Activation complete.
FYI, I was migrating from an iPhone 5 to the GN3.

nimitch said:
Mine kept trying to activate on the phone and would continually fail.
I thought I had a faulty device and was going to go to the store. Something told me to login to MyVerizon online on my computer [since I kept my old phone off as directed via the on-screen instructions] and poke around and see if there was anything there that might be able to help me.
I clicked on my line, and the Manage My Device link on the left hand side of the screen and ended up being able to complete the activation via the website. Re-booted the phone, and then voila~! Activation complete.
FYI, I was migrating from an iPhone 5 to the GN3.
Click to expand...
Click to collapse
Yeah I tried that as well. I'm not sure there is anything I haven't tried. I've returned my device and decided to stick with my Note 2. Maybe when Verizon gets their heads on right and fixes this, I'll come back.