Database Users

[Q] Shattered Screen....How do I go about replacing? (pictures attached)

Well The glass is not as strong as I thought. I only dropped it getting out of my car on to the pavement. The screen it still working but idk for how long. I just added insurance through Sprint right now because I didn't have it. I bought it from Best Buy. So now what should I just claim it was stolen and get a new one? Should I wait to make a claim? How much is it? This just toped my bad day, I need a drink!

http://cgi.ebay.com/Samsung-Epic-4G...Cell_Phones&hash=item35ad2d640a#ht_500wt_1156
Uh this could work?

If its within 30 daysof you buying it then I believe that any claims have to go through best buy since you bught it there....if it is past the 30 days then you can just take it into a sprint store and they should repair/replace it for you....if they don't do it for free then they will just charge you the deductible the same as if you reported it lost/stolen
Sent from my SPH-D700 using XDA App

Well I'm seeing posts that its $100 deductible from Sprint's 3rd party. But everything online i see from Sprint says $50. If its $100 then the above post for the screen replacement is worth it. I have tore a Epic down yet but I think i capable of doing it. I called Best buy and they said that if i have their insurance ($10 a month) They will send it out put a $150 hold on my card then replce it if its not fixable with a new one. Im with in my 30 day so IDK ??????????????

WhiteWidows said:
Well I'm seeing posts that its $100 deductible from Sprint's 3rd party. But everything online i see from Sprint says $50. If its $100 then the above post for the screen replacement is worth it. I have tore a Epic down yet but I think i capable of doing it. I called Best buy and they said that if i have their insurance ($10 a month) They will send it out put a $150 hold on my card then replce it if its not fixable with a new one. Im with in my 30 day so IDK ??????????????
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The dedictible for the Epic and other smartphones is $100, not $50.

TWO515TY said:
The dedictible for the Epic and other smartphones is $100, not $50.
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It used to be 50 bucks, then last year sprint upped the deductible to $100 so the web pages you are finding might be older ones
Sent from my SPH-D700 using XDA App

this is why i bucked up and bought the $35 horizontal leather holster from day 1. **** im not watching my $550 phone go down the toliet.

Beware of replacement screens off ebay.
Most of the replacement screens for the Epic are LCD screens which are NOT SuperAmoled! So its maybe 20 or 30 bucks cheaper but it aint gonna be any thing like the original.
My advice is to just pay the $100 deductible and get a new one through sprint. You will at least be sure you are getting a S.Amoled screen!!
posted from a EPIC4G.

I don't know why, but I would love to see a picture. That suxs tho :/
Sent from my SPH-D700 using XDA App

GXnext said:
I don't know why, but I would love to see a picture. That suxs tho :/
Sent from my SPH-D700 using XDA App
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me two
wondering how it looks like.

This is from me getting out the car with the phone on my lap. about a 2 -3 foot drop directly on the screen.
Now to decide weather i should cancel the Sprint insurance and got get the Best Buy insurance. Best Buy said they will add me on sent it to their repair center then if its deemed unrepairable they will give me a new one. 10$ per month $150 deposit that i get back according to them.

wonder if squaretrade may be a better option?

Here is a response I received from the seller of the replacement part.
Dear 420whitewidow420,
Hi, this screen is two layers. It sounds like you just cracked the outside layer, the touchscreen. The lcd underneath is still fine. The part in the ad will include both screens and the back. Pretty much as long as your motherboard is okay this will take care of it. Thanks.
- ja32183
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Im not sure if it is a LCD of AMOLED I sent another message asking what it is.
Im still unclear what the best way is to take care of this. Im still in my 30 days.

WhiteWidows said:
Here is a response I received from the seller of the replacement part.
Im not sure if it is a LCD of AMOLED I sent another message asking what it is.
Im still unclear what the best way is to take care of this. Im still in my 30 days.
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It's not going to be super amoled from an ebay vendor because Samsung has tight control of production at this point in time. IIRC the s.amoled tech allows the touchscreen and led screen to be attached to each other so most likely you broke both and/or can't replace them separately. I think the ebay guy just wants to sell you the kit regardless of whether it will help you. I would definitely not buy it.
For what it's worth, this is from the AMOLED wiki (bolding from me): The main difference between a Samsung Super AMOLED and AMOLED is that touch is integrated into the screen instead of an extra layer on top of it. This results in a thinner device, 20% brighter, reflects 80% less sun*light and consumes 20% less power. Color is more vivid and natural, viewing angles are improved since that extra touch layer is removed with better light transmittance.

Best buy insurance.

It has been about 20 days. Has anyone got an opinion on whether I should go back and add the insurance for 100? I am in Canada, so it isn't a quick trip.
I'm actually seeing some hard spots that look like dirt on the screen but I suspect the are the coating wearing off.
Seems this is fixed in newer versions of the phone.
Any thoughts on extended warranty and/or the screen?
Sent from my Nexus S using XDA App

Check SquareTrade.com see if they offer warranty service to Canada. It's cheaper and better than in store warranties.
-Nexus S

nxt said:
Check SquareTrade.com see if they offer warranty service to Canada. It's cheaper and better than in store warranties.
-Nexus S
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Squaretrade looks pretty good. Do you have any experience with them? Is it a legitimate operation?
Sent from my Nexus S using XDA App

I dont recommended the Best Buy insurance, maybe its just but ive had nightmares when it comes to filing a warranty claim with them, They just try and give you the run around

How much is the Best Buy insurance? They didn't offer it to me, and I probably would have said no, but I see people say $99/$100 even though checking the Best Buy website just now shows it at $169 for 2 years. That's an awful lot for a insurance that doesn't cover loss/theft.

distortedloop said:
How much is the Best Buy insurance? They didn't offer it to me, and I probably would have said no, but I see people say $99/$100 even though checking the Best Buy website just now shows it at $169 for 2 years. That's an awful lot for a insurance that doesn't cover loss/theft.
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i believe for cell phones its monthly. like 10 bucks

Loggerhead87 said:
Squaretrade looks pretty good. Do you have any experience with them? Is it a legitimate operation?
Sent from my Nexus S using XDA App
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It's legit. They reimubursed me full retail value for a water damaged iphone. I could tell they didnt want to and tried to be shady about it but at the time the way their contract was worded they had no choice.
I didnt take it personally because I only paid like $50 for the contract and for them to pay $600 out on a device that cost me $200 out of pocket surely annoyed them.

Well when I looked at it, the only difference between the two plans is that the BB plan doesn't specifically state they insure full immersion in liquid where Square Trade does. Drop your Nexus in the ocean then your effed on the BB plan, but not on Square's.
As far as the pricing, it is $9.99 a month and you can only add it within the first 30 days (same as SquareTrade). So the Best Buy model is basically double, however you do have the flexibility to stop paying BB if for instance you buy another phone at any time where as if you use SquareTrade you've already paid for all of your two years regardless of how long you own or wish to protect that specific phone.
I chose the Best Buy Black Tie simply based upon convenience of getting a new phone quicker, though I'm not certain how that works, it just appears to me that it would/could be same day?
Also apparently you can do the Black Tie protection online as well so that's a possibility for the OP specifically.

ritcereal said:
So the Best Buy model is basically double, however you do have the flexibility to stop paying BB if for instance you buy another phone at any time where as if you use SquareTrade you've already paid for all of your two years regardless of how long you own or wish to protect that specific phone.
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Actually you can receive a prorated REFUND on your SquareTrade warranty ANY TIME you want if you sell the phone or don't want the warranty anymore, you can also transfer it to another user!

nxt said:
Actually you can receive a prorated REFUND on your SquareTrade warranty ANY TIME you want if you sell the phone or don't want the warranty anymore, you can also transfer it to another user!
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Ah thanks for that bit!

So they gave you a really hard time? My phone isnt past its 30 days but I have a dim back button and compared to my best friends wife's phone, the screen is really gray and banded. Also the platinum case scratched it and either way I want to replace it. I have the black tie protection and paid close to six hundred for the phone and 35 for the scratchy case and another 30 for the invisible shield. It sucks that I want to repalce the phone yet again but for the 700 I've shelled out on this thing, it should at least be perfect from the start.
Sent from my Nexus S using XDA App

Jayrod1980 said:
So they gave you a really hard time? My phone isnt past its 30 days but I have a dim back button and compared to my best friends wife's phone, the screen is really gray and banded. Also the platinum case scratched it and either way I want to replace it. I have the black tie protection and paid close to six hundred for the phone and 35 for the scratchy case and another 30 for the invisible shield. It sucks that I want to repalce the phone yet again but for the 700 I've shelled out on this thing, it should at least be perfect from the start.
Sent from my Nexus S using XDA App
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The other stuff, yeah, exchange the phone for a bad backlit button or wonky display, but I don't get the platinum case thing. That's your fault, or the case maker's, not Samsung's.
You purchased a 3rd party case which was poorly designed and it damaged your phone's back and think that Samsung/Best Buy are to blame and should have to replace your phone for it?
Isn't that a bit like saying that if you bought a Ford, then slapped on an aftermarket strap-on luggage rack or bike carrier that scratched the paint that Ford should have to let you exchange the car? An extreme example, but the same concept.
Sounds kind of outrageous, doesn't it?
Unless of course scratches on the battery plate are covered as a repairable item under your black tie warranty, which I doubt.

The case has scratched the bezel so that's not easily repaired I wouldn't think.
Also, I agree its not Sammy's fault for the scratches but the other stuff yes. Also, the phone is sold exclusively by best buy and the case is best buys line of cases, the only one out until now. I wouldn't feel bad at all using the all inclusive (minus loss or theft) black tie thing that I pay for. If they won't let you even use it that's just free money for them and makes it a scam.
Sent from my Nexus S using XDA App

Jayrod1980 said:
I wouldn't feel bad at all using the all inclusive (minus loss or theft) black tie thing that I pay for. If they won't let you even use it that's just free money for them and makes it a scam.
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Yeah, if the extended warranty covers stuff like scratches, go for it. Those warranties are almost 100% profit for the seller.

OK, kudos to best buy. They have been awesome to me with the n's, especially with what so.e might think is paranoia. After the case scratches and banding I exchanged mybphone for another. They didn't hassle me at all and after everything I would surely buy from them again. They were great. Unfortunately even though best buy online said they were tmo vendor, they are not. The last phone they had didn't have the creased glass, so I took it. Seems like my last phone was a gem. This one seems more washed out but im tired of fighting. After all the wrangling. It seems there's no such thing as a perfect phone, at least after my g1. A lot of the problems can be blamed on the rush to get gingerbread out for this phone.
Sent from my Nexus S using XDA App

I went to exchange mine after seeing the crease in the glass isnt supposed to be there, of the 24 devices my local store had, every one had it.

carolinaguy99 said:
I went to exchange mine after seeing the crease in the glass isnt supposed to be there, of the 24 devices my local store had, every one had it.
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It's not? Mine has it up top bbut not at the bottom. Ah oh well.
Sent from my Nexus S using Tapatalk

Well I have to hand it to best buy mobile. Not to rag on the parent company but the mobile employees are a cut above normal best buy. Even the ones in the store are a separate entity like magnolia. Since my last post I have returned my phone two more times. The dim back button led to a new one with a dead pixel. The only problem I had was that they claimed that its one replacement per 30 day period. They still helped me out and got me a new one. They seem to genuinely care and gave excellent customer service, even with a picky person like myself.
Unfortunately this store had an entire batch of creased glass screens. I took one anyway as I had to drive a long way to find one that activated tmo. I did this because the other ones in the area were the ones with min availability. They also told me that the ones they had at the place I got mine were their second batch of phones which made me believe they would be less problematic. This one seems OK but the keyboard is acting strange. Its been less than 24hours since I put on my ghost armor so hopefully the sensitivity is just temporarily affected. My last one had the zagg one which was much thicker and had no sensitivity problems so I'm optimistic that this one will clear up.
I also learned that you need to ensure that the place you do an exchange with needs to correctly transfer your black tie protection if you do an in store 30 day exchange. I learned mine was still pegged to my very first one and they had to call up geek squad and fix the problem so that if I did use the warranty that I could actually make a claim.
Has anyone else been told that you can only do one exchange?
Sent from my Nexus S using XDA App

Need a hardware expert!

Ive been living with a stupid freaking blackberry style for the past 2 months. I CANT TAKE IT ANYMOREEEE I want my evo back sooo badly but no matter what I do to repair, nothing works. I have been working on this for a while now.
3 digitizers and lcd's have been used. My problem right now is that i believe that the digitizer port is somehow messed up. The annoying thing is that sometimes, randomly, the digitizer/touch panel will work and the phone will work perfectly. Which is what happened a couple of days ago after i finally got a new lcd after some wait and everything was going perfect until it happened again. What happens is that in hboot i get a touch panel fail, the phone will not boot past splash, and recovery is inacessible. If i remove the digitizer cable altogether it will boot and it will let me go to recovery. I have tried the 2 others i have and rarely, one will work.
You guys have ANY ideas? I tried cleaning with 91 alcohol and that didnt help.
PLEASEEEE I miss my 3 year old child.
EDIT and yes i am up at 4 like i have been to fix my evo

ebay.
i know fixing it by hand is a path you have gone a long way down and if that's something fun for you (and I realize it is for some) by all means keep on going down that path.
but times have changed from the days when evos were $450 on ebay.
now you will probably pay less for a mint condition clean esn evo than you would for all the parts you described, to say nothing of the value of your time.
i have personally repaired front speakers, rear speakers, camera lenses and digitizers/LCD assemblies, just about everything but the vibrator. i once loved tearing apart evos. but now i just buy evos whole.
intermittent connection problems are the worst. do you really want to spend more late nights fighting this thing? craigslist, ebay, swappa, whatever. get this behind you.

100% what NxNW said.
If it is in fact the connector on the board, then this will be no fun at all. The solder points on that are far too much work AND risk for the reward. Although, you can find a good board, just the board alone. Same part# as the one you got and just exchange whatever it needs, if anything. But it really is better to ebay the whole device. I got one for under $12 that needed a new charge port. Another buck and some soldering and BOOM.
Sent from my SlimPC36100 using tapatalk 2

Wambo_Bomb said:
100% what NxNW said.
If it is in fact the connector on the board, then this will be no fun at all. The solder points on that are far too much work AND risk for the reward. Although, you can find a good board, just the board alone. Same part# as the one you got and just exchange whatever it needs, if anything. But it really is better to ebay the whole device. I got one for under $12 that needed a new charge port. Another buck and some soldering and BOOM.
Sent from my SlimPC36100 using tapatalk 2
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You guys are right; just looked on ebay and theirs mobo's on here auctioning with no bids. 20$ for a fully functional one? Ill take it!
Thanks for the advice

my very quick survey of recent "completed auctions" for plausible looking phones with clean ESN's shows the current price for a non-janky Evo you could just activate and use as-is is around $60
i am seeing a range of $40 to $100 depending on whether it is in below average condition on the low end, or pristine condition plus some accessories on the high end.
basically 60 bucks for a ready-to-go evo with just a battery, no charger or usb cable, possibly no sd card.
a lot of auctions with reserve prices of $70 and higher are closing with the seller not getting any bids that meet the reserve.
on the flip side if you are "winning" an auction at $20, that phone is just "for parts".
actually i have bought phones described as "for parts" that *already* had parts harvested from it (usually the USB/charing port). sometimes you just get a picked-over carcass.
if the description doesn't *say* clean ESN, it's not. i even had to send back an evo once because the ESN was bad even though the seller said it was ok. they refunded my money claiming someone *else* told them it was clean. whatever. ebay can be a hassle but there's an endless supply of cheap clean evos out there, you just have to be observant.

If the seller is in your area, I would also HIGHLY suggest meeting them in person at a Sprint store to activate it on your line. I have seen dozens of posts in the S3 forums recently about people getting stuck with a blacklisted phone because the seller reported it stolen after selling it to them. So beware.

NxNW said:
my very quick survey of recent "completed auctions" for plausible looking phones with clean ESN's shows the current price for a non-janky Evo you could just activate and use as-is is around $60
i am seeing a range of $40 to $100 depending on whether it is in below average condition on the low end, or pristine condition plus some accessories on the high end.
basically 60 bucks for a ready-to-go evo with just a battery, no charger or usb cable, possibly no sd card.
a lot of auctions with reserve prices of $70 and higher are closing with the seller not getting any bids that meet the reserve.
on the flip side if you are "winning" an auction at $20, that phone is just "for parts".
actually i have bought phones described as "for parts" that *already* had parts harvested from it (usually the USB/charing port). sometimes you just get a picked-over carcass.
if the description doesn't *say* clean ESN, it's not. i even had to send back an evo once because the ESN was bad even though the seller said it was ok. they refunded my money claiming someone *else* told them it was clean. whatever. ebay can be a hassle but there's an endless supply of cheap clean evos out there, you just have to be observant.
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The one for 20 said it was in fully functional form. I only need a phone for a couple more months. Unfortunately, i forgot to bid before the auction ended I need to get better at ebay lol

[Q] Cracked glass Nexus 7 32Gb [grouper]

I have the Nexus 7 32Gb (2012 version) I bought it from John Lewis as they offer a 2 year warranty. I went to unlock the screen this morning and I noticed the lockscreen jumping around, upon further inspection and managing to unlock the screen it does the same on the home screen.
I am shocked to discover there is a crack in the glass of the top layer of glass but not the LCD at all. I am told that this is called the digitizer? I was wondering, as the device has not been dropped or gone from cold to hot conditions or vice versa, and I have not mistreated the device, what should I do next?
I am worried that 1) if I take it to store they will say that I dropped it and its my fault even though this is not the case and 2) if they cant repair or replace it, it would be not cost effective repairing it.
Any advice would be helpful, I am not without a tablet at the moment as I also have the iPad mini but I love the N7 and all its jelly bean goodness.

1) Won't know until you ask.
2) Unless you DIY (about $60 worth of parts on eBay) probably not.
The price reductions on the 'old' one make it cheaper to replace than pay someone to repair it for you.
You might check for a local shop and get an estimate, but....
That's why I'm an advocate of the Drop & Spill warranty/insurance.
For the $50-$60 it costs for 2 years of coverage, all it takes is one mishap for it to pay for itself.

danvee said:
1) Won't know until you ask.
2) Unless you DIY (about $60 worth of parts on eBay) probably not.
The price reductions on the 'old' one make it cheaper to replace than pay someone to repair it for you.
You might check for a local shop and get an estimate, but....
That's why I'm an advocate of the Drop & Spill warranty/insurance.
For the $50-$60 it costs for 2 years of coverage, all it takes is one mishap for it to pay for itself.
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Thanks for the advice, I guess I should have purchased accidental damage cover then I would not have this worry, still I am sure it is a manufacturing defect or a defect in the glass itself as it has not ever been dropped or used is a way against the guide etc.
I am going back to the store tomorrow with the sales recipt and see what then say. It is mint condition and if they can repair it then great. Browsing their stock on their website they seem not to have anymore of the 2012 edition so if its a replacement they only have the 2013 32gb or the 2012 wifi + 3g version. so who knows.
Will update with news for information to interested partys.
EDIT: I also restored it to factory as someone suggested somewhere as its a warrenty claim and I should protect my infos is this type of wipe safe or is there a better way to ensure my play store details / google wallet is secure?

danvee said:
1) Won't know until you ask.
2) Unless you DIY (about $60 worth of parts on eBay) probably not.
The price reductions on the 'old' one make it cheaper to replace than pay someone to repair it for you.
You might check for a local shop and get an estimate, but....
That's why I'm an advocate of the Drop & Spill warranty/insurance.
For the $50-$60 it costs for 2 years of coverage, all it takes is one mishap for it to pay for itself.
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Click to collapse
Well, I went to see them, after about 2 hours of this is what we want to do, what they actually did was replace it with the Nexus 7 (2013) 16Gb. So now I will be living here: http://forum.xda-developers.com/forumdisplay.php?f=2407
They were selling the 32Gb for £40 more but wanted to charge me the extra if I wanted to get the 32Gb version replacement and told me it was an upgrade seeing as they don't make the old version anymore.
Half the storage for the new model vs. 28 day warranty repair??? both costing them the same (verbatim from service guy) I felt as did the service guy I should take the 16Gb and be happy.
So, now the wait for KitKat on for me, new device and new screen protector and case to buy, shame old one does not fit but meh.
Thanks for your time grouper guys see ya around I hopes
dNik

Oh good, gouged my screen..Refurb or replace

Loaned my case out to my girlfriend as she just got her Note 3 and hers was ruined as a result of an accident...while working on a car today my phone slipped out of my pocket (While i was bearing weight on it and my hip) and my phone now has three 1/2 inch long gouges in the screen. The colors are okay and it still responds to touch in these areas..
My Note is still under warranty but I know this isn't a manufacturer defect. I have Asurion-they want $150 to replace my Note (which actually gets a good signal and doesn't drop calls) with a refurb -.-
I'm pricing how much a shop might want to replace the screen on this, but this literally happened 20 minutes ago so I haven't had a moment to look. Has anyone paid for their screen to be replaced? How much?
Should I roll the dice on a refurb or just get my screen replaced? I really don't want to wind up with some P.O.S that only acquires LTE when you're standing ontop of a tower.
Most shops want $120-200 to replace the digitizer, NONE will just replace the glass despite the fact that the touch/colors are ok
My Insurance company will give me a refurb for $150

Screen replacement
I just stumbled upon your thread and let me tell my experience about getting the screen fixed on my old phone. It wasn't the Note 3 but the Nexus S back when these phone started coming in.
So the glass broke as usual (fell off a table after my foot jammed into the charging wire) and the screen was responsive in that area later. I got the screen replaced for about a 100$ back then and the phone crapped out after a while since the guy had not fixed it properly or I don't know. The average price of a screen is somewhere around a 180 USD to 200 on ebay roughly. A fair deal would be to get the refurb otherwise I guess going for a screen you're better off moving to a better phone.

Moving off to a better phone isn't an option unfortunately. I have one and half years left on contract and the sub $200 phones on eBay don't even match my note 3s specs
On the upside, I called Asurion. They said I had "grandfathered in" and my deductible was $99..so I ordered one. I'm expecting it to basically receive 1x only and broken wifi.
The repair guys wanted $130 and nobody would just do the glass :/
It'd be nice if I got one on NC4, doubt it tho.
Sent from my SM-N900V using XDA Free mobile app

Got my replacement. It doesn't connect to LTE, or 3g for that matter. Permenantly says 1X. Pos. I hate asurion.
Sent from my SM-N900V using XDA Free mobile app

YayNote said:
Got my replacement. It doesn't connect to LTE, or 3g for that matter. Permenantly says 1X. Pos. I hate asurion.
Sent from my SM-N900V using XDA Free mobile app
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That sucks. Next time something like that happens, you'd be better off replacing it yourself, especially if it's just the screen and not the digitizer as well. Replacement screens can be purchased for well under $10, and aren't difficult to install.