Oh good, gouged my screen..Refurb or replace - Galaxy Note 3 Q&A, Help & Troubleshooting

Loaned my case out to my girlfriend as she just got her Note 3 and hers was ruined as a result of an accident...while working on a car today my phone slipped out of my pocket (While i was bearing weight on it and my hip) and my phone now has three 1/2 inch long gouges in the screen. The colors are okay and it still responds to touch in these areas..
My Note is still under warranty but I know this isn't a manufacturer defect. I have Asurion-they want $150 to replace my Note (which actually gets a good signal and doesn't drop calls) with a refurb -.-
I'm pricing how much a shop might want to replace the screen on this, but this literally happened 20 minutes ago so I haven't had a moment to look. Has anyone paid for their screen to be replaced? How much?
Should I roll the dice on a refurb or just get my screen replaced? I really don't want to wind up with some P.O.S that only acquires LTE when you're standing ontop of a tower.
Most shops want $120-200 to replace the digitizer, NONE will just replace the glass despite the fact that the touch/colors are ok
My Insurance company will give me a refurb for $150

Screen replacement
I just stumbled upon your thread and let me tell my experience about getting the screen fixed on my old phone. It wasn't the Note 3 but the Nexus S back when these phone started coming in.
So the glass broke as usual (fell off a table after my foot jammed into the charging wire) and the screen was responsive in that area later. I got the screen replaced for about a 100$ back then and the phone crapped out after a while since the guy had not fixed it properly or I don't know. The average price of a screen is somewhere around a 180 USD to 200 on ebay roughly. A fair deal would be to get the refurb otherwise I guess going for a screen you're better off moving to a better phone.

Moving off to a better phone isn't an option unfortunately. I have one and half years left on contract and the sub $200 phones on eBay don't even match my note 3s specs
On the upside, I called Asurion. They said I had "grandfathered in" and my deductible was $99..so I ordered one. I'm expecting it to basically receive 1x only and broken wifi.
The repair guys wanted $130 and nobody would just do the glass :/
It'd be nice if I got one on NC4, doubt it tho.
Sent from my SM-N900V using XDA Free mobile app

Got my replacement. It doesn't connect to LTE, or 3g for that matter. Permenantly says 1X. Pos. I hate asurion.
Sent from my SM-N900V using XDA Free mobile app

YayNote said:
Got my replacement. It doesn't connect to LTE, or 3g for that matter. Permenantly says 1X. Pos. I hate asurion.
Sent from my SM-N900V using XDA Free mobile app
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That sucks. Next time something like that happens, you'd be better off replacing it yourself, especially if it's just the screen and not the digitizer as well. Replacement screens can be purchased for well under $10, and aren't difficult to install.

Related

[Q] Shattered Screen....How do I go about replacing? (pictures attached)

Well The glass is not as strong as I thought. I only dropped it getting out of my car on to the pavement. The screen it still working but idk for how long. I just added insurance through Sprint right now because I didn't have it. I bought it from Best Buy. So now what should I just claim it was stolen and get a new one? Should I wait to make a claim? How much is it? This just toped my bad day, I need a drink!
http://cgi.ebay.com/Samsung-Epic-4G...Cell_Phones&hash=item35ad2d640a#ht_500wt_1156
Uh this could work?
If its within 30 daysof you buying it then I believe that any claims have to go through best buy since you bught it there....if it is past the 30 days then you can just take it into a sprint store and they should repair/replace it for you....if they don't do it for free then they will just charge you the deductible the same as if you reported it lost/stolen
Sent from my SPH-D700 using XDA App
Well I'm seeing posts that its $100 deductible from Sprint's 3rd party. But everything online i see from Sprint says $50. If its $100 then the above post for the screen replacement is worth it. I have tore a Epic down yet but I think i capable of doing it. I called Best buy and they said that if i have their insurance ($10 a month) They will send it out put a $150 hold on my card then replce it if its not fixable with a new one. Im with in my 30 day so IDK ??????????????
WhiteWidows said:
Well I'm seeing posts that its $100 deductible from Sprint's 3rd party. But everything online i see from Sprint says $50. If its $100 then the above post for the screen replacement is worth it. I have tore a Epic down yet but I think i capable of doing it. I called Best buy and they said that if i have their insurance ($10 a month) They will send it out put a $150 hold on my card then replce it if its not fixable with a new one. Im with in my 30 day so IDK ??????????????
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The dedictible for the Epic and other smartphones is $100, not $50.
TWO515TY said:
The dedictible for the Epic and other smartphones is $100, not $50.
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It used to be 50 bucks, then last year sprint upped the deductible to $100 so the web pages you are finding might be older ones
Sent from my SPH-D700 using XDA App
this is why i bucked up and bought the $35 horizontal leather holster from day 1. **** im not watching my $550 phone go down the toliet.
Beware of replacement screens off ebay.
Most of the replacement screens for the Epic are LCD screens which are NOT SuperAmoled! So its maybe 20 or 30 bucks cheaper but it aint gonna be any thing like the original.
My advice is to just pay the $100 deductible and get a new one through sprint. You will at least be sure you are getting a S.Amoled screen!!
posted from a EPIC4G.
I don't know why, but I would love to see a picture. That suxs tho :/
Sent from my SPH-D700 using XDA App
GXnext said:
I don't know why, but I would love to see a picture. That suxs tho :/
Sent from my SPH-D700 using XDA App
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me two
wondering how it looks like.
This is from me getting out the car with the phone on my lap. about a 2 -3 foot drop directly on the screen.
Now to decide weather i should cancel the Sprint insurance and got get the Best Buy insurance. Best Buy said they will add me on sent it to their repair center then if its deemed unrepairable they will give me a new one. 10$ per month $150 deposit that i get back according to them.
wonder if squaretrade may be a better option?
Here is a response I received from the seller of the replacement part.
Dear 420whitewidow420,
Hi, this screen is two layers. It sounds like you just cracked the outside layer, the touchscreen. The lcd underneath is still fine. The part in the ad will include both screens and the back. Pretty much as long as your motherboard is okay this will take care of it. Thanks.
- ja32183
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Im not sure if it is a LCD of AMOLED I sent another message asking what it is.
Im still unclear what the best way is to take care of this. Im still in my 30 days.
WhiteWidows said:
Here is a response I received from the seller of the replacement part.
Im not sure if it is a LCD of AMOLED I sent another message asking what it is.
Im still unclear what the best way is to take care of this. Im still in my 30 days.
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It's not going to be super amoled from an ebay vendor because Samsung has tight control of production at this point in time. IIRC the s.amoled tech allows the touchscreen and led screen to be attached to each other so most likely you broke both and/or can't replace them separately. I think the ebay guy just wants to sell you the kit regardless of whether it will help you. I would definitely not buy it.
For what it's worth, this is from the AMOLED wiki (bolding from me): The main difference between a Samsung Super AMOLED and AMOLED is that touch is integrated into the screen instead of an extra layer on top of it. This results in a thinner device, 20% brighter, reflects 80% less sun*light and consumes 20% less power. Color is more vivid and natural, viewing angles are improved since that extra touch layer is removed with better light transmittance.

Great! Just noticed some dust under the glass! Ugh!

Just realized today that there is some dirt under the glass screen on the top left corner. When the screen is on, it is hard to notice. But since I plan on selling this phone to get my next one during the summer, I want this thing to be mint.
Do you know if Sprint will replace my entire phone or will they just replace the display in-store? I hope it's the latter...
BTW, any chance of getting a White EVO replacement?
If you have insurance on your phone the repair will be free for sure and if you bring it to a device and repair store they will replace the screen and not the whole phone. Costs less for the screen thsn it does for the while phone. Make sure you ask first because if they don't have a replacement screen they would swap the phone.
I take it by swapping the phone, I'd be getting a refurb?!
akarol said:
I take it by swapping the phone, I'd be getting a refurb?!
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not sure of they are still swapping returns with new ones or not
You would be getting a refurb almost for sure. Its been out long enough fit sprint to have a stockpile of refurbs laying around. Thats how it is at the s&r store where I live.
Can you request just a screen replacement because ver 4 hardware would be annoying.
Take it to your nearest corporate store and they will replace the screen. My third one is the charm...first two got dust under the glass. I think they are more willing to do it if you have TEP, however.
Just ask. The service store will tell you wyat their policy is. Screen replacements are cheaper than whole phones. Just ask. If they say that they have replace just tell them that won't work. Then go back in a couple weeks and check again. They will do a screen replacement if you ask and be patient.
Sent from my PC36100 using XDA App

Will my tep/ insurance cover this?

Soo I will start out by saying my phone has never been dropped and I rarely use the keyboard but I'm having two issues... first my screen and keyboard wobble quite a bit expectually when I'm using the screen to text etc and it squeeks a little two.... second problem is I have burned in images on my phone.. expecially where the text box and numbers should be in my mms program.. these are still visible if trying to watch a movie for example... so my quest is how will sprint handle this... are they going to make me shell out a 100 for a new phone.. or will the replace/fix it free of charge.. I do pay the 8 a month for insurance fyi.
Thanks for any help you can provide
Sent from my SPH-D700 using XDA App
I don't work for Sprint but your issues are ones I believe they would definitely charge the deductible for, if they agree to replace at all. Your problems arguably fall under 'normal wear & tear' since they don't hinder the normal operation of the phone. They're largely cosmetic.
DroidApprentice said:
I don't work for Sprint but your issues are ones I believe they would definitely charge the deductible for, if they agree to replace at all. Your problems arguably fall under 'normal wear & tear' since they don't hinder the normal operation of the phone. They're largely cosmetic.
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I'll say this: I dropped mine, its cracked at the bottom comparible to a spider web, and it crashes when the screen turns off, which requires a battery pull/reinsert to get back on agan, and sprnt said they'll replace it for the $100 deductible.
Sent from my perfect epic
i wouldnt mention the loose hinge,, as they will tell you it is cosmetic. the screen burn on the other hand, is an issue that should be covered. i had a bad burnt in image on mine and they gave me no hassles what so ever. they wwanted to replace the screen, witch i would have been fine with, but they didnt have any that day, so they just gave me a new in box replacement. ymmv. prolly get a refurb.
see my thread at ppcgeeks about it...
http://forum.ppcgeeks.com/sprint-epic-4g/135478-anybody-wanna-see-image-burnt-my-screen.html
zanderman112 said:
I'll say this: I dropped mine, its cracked at the bottom comparible to a spider web, and it crashes when the screen turns off, which requires a battery pull/reinsert to get back on agan, and sprnt said they'll replace it for the $100 deductible.
Sent from my perfect epic
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Funny they fixed mine for free, same issue
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sceptor said:
Funny they fixed mine for free, same issue
Sent from my SPH-D700 using XDA App
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Policies have changed since then.
Sent from my perfect epic
zanderman112 said:
Policies have changed since then.
Sent from my perfect epic
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indeed. i spiderwebbed an evo about 3 weeks ago. 100 dollar deductible. i couldnt get anyone to even touch it. i wouldve ordered a screen and put it in myself, but it wouldve taken 3 weeks to get, cost 50 bucks and who knows the quality from hong kong. asurion was 100 dollars and i had a bnib replacement on my porch the next morning.
austin420 said:
indeed. i spiderwebbed an evo about 3 weeks ago. 100 dollar deductible. i couldnt get anyone to even touch it. i wouldve ordered a screen and put it in myself, but it wouldve taken 3 weeks to get, cost 50 bucks and who knows the quality from hong kong. asurion was 100 dollars and i had a bnib replacement on my porch the next morning.
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Nice, yeah I can't wait to get the new one. No more messed up hinge! And I'll probably get a case this time..
Sent from my perfect epic
why havent you gotten one yet? wasnt that like 2 weeks ago? like i said. the gfs evo got broke on a wed at 4 in the afternoon and the new one was there thurs morn...
austin420 said:
why havent you gotten one yet? wasnt that like 2 weeks ago? like i said. the gfs evo got broke on a wed at 4 in the afternoon and the new one was there thurs morn...
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Haven't gone in yet we're going to a store that 1 hour away, and my family is busy most of the time. They also have to look at my mom's lg rumor touch. It drops calls all the time. And I know all they're gonna do is "update" the prl and send us off with it, well that's what they're gonna try to do I tried to convince her to get the intercept, but she wouldn't listen(that ws when we only had evo, epic, and intercept at sprint)
Sent from my perfect epic
Sorry to hijack but since its a TEP thread:
Will tep cover this?
Im gonna add a family line and get a new phone for me and give my epic to my mom, but the screen has 2 TINY chips (like . big) and I want it to be nice and perfect for her. I know screen replacement is free if under 1 inch, but will they replace it with such a little defect?
blu9987 said:
Sorry to hijack but since its a TEP thread:
Will tep cover this?
Im gonna add a family line and get a new phone for me and give my epic to my mom, but the screen has 2 TINY chips (like . big) and I want it to be nice and perfect for her. I know screen replacement is free if under 1 inch, but will they replace it with such a little defect?
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They *should* since it is chipped. But you'll just have to go to a store and try it to be %100 sure.
Sent from my perfect epic
Screens are not covered anymore if they have to be replaced. You don't have to go into a store to make a claim with asurion. If you know that it can't be fixed by a tech then just make the claim online at asurion.com just like insurance sprint never has to verify what's wrong with your phone in order to make a claim.
Wtf they won't cover screens anymore? I mean my issue was over a few months ago but that's exactly what I'm paying for. If I have to pay a deductible of 100 every single time....that's borderline to making it worth cancelling insurance after 1 year because you can just do an early upgrade if your gold. Such bs
Sent from my SPH-D700 using XDA App
you guys do realize these are like 400 dollar devices. why is it a big deal to pay a $100 bucks for a bnib device with next day shipping?
Stores will not replace your phone anymore. Must go through asurion online.
I dropped my phone and cracked it. Took it to store and they said yea has to be replaced. Paid 100.00 bucks. Made claim Thursday, got phone Monday. When I made claim said they were out of stock.
I am careful with my phone so I only do the $4 service plan. No deductible this way and I don't drop my phone.
What's the 4 dollar service plan get you if no deductible?
Sent from my SPH-D700 using XDA App
Probably just in-store type repairs only. No lost/stolen and no screen replacement (due to being cracked).
That is my guess.
Milkman00 said:
Probably just in-store type repairs only. No lost/stolen and no screen replacement (due to being cracked).
That is my guess.
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Haven't read it in a while but that should be it basically. Warrant/defect repair stuff.
Insurance would cover everything else (at least it would effectively, since they don't really care what is wrong if you are paying the deductible).

gf dropped my phone, screen cracked.....

:crying:So my girlfriend managed to drop my beautiful white s3 and now i wanna drop her ass. somehow she managed to break it the same day i rooted it and started to truly enjoy it.
Screen cracked at the top corner now theres a spider crack all over the top of the screen with a couple of cracks that run down to the middle phone still works, but the crack is killing me on the inside hehe. Now funny part is i bought the defender for it the day i bought it cause i knew it was too weak to handle a hard drop, and i've been checking the mail for it for 2 weeks now. then she comes and does that just the day before it arrived. After crying inside a while and just wanting to punch someone i managed to start looking at options.
checked online and the parts cost $240-$290, bell and best buy can fix it by it'll cost at least $325. I also bought the best buy protection plan (12.99/month). am thinking I should be able to find some cheap non-samsung parts for much cheaper than that, replace the screen and give it to best buy for an exchange as long as something is wrong with it (not sure wt though )
http://cnn.cn/shop/samsung-i9300-galaxy-c-26_1412.html
found a youtube video showing how to replace the screen, looks wayyyy too complicated
http://www.youtube.com/watch?v=_70-W9JjVjg
awsrasool said:
:crying:So my girlfriend managed to drop my beautiful white s3 and now i wanna drop her ass. somehow she managed to break it the same day i rooted it and started to truly enjoy it.
Screen cracked at the top corner now theres a spider crack all over the top of the screen with a couple of cracks that run down to the middle phone still works, but the crack is killing me on the inside hehe. Now funny part is i bought the defender for it the day i bought it cause i knew it was too weak to handle a hard drop, and i've been checking the mail for it for 2 weeks now. then she comes and does that just the day before it arrived. After crying inside a while and just wanting to punch someone i managed to start looking at options.
checked online and the parts cost $240-$290, bell and best buy can fix it by it'll cost at least $325. I also bought the best buy protection plan (12.99/month). am thinking I should be able to find some cheap non-samsung parts for much cheaper than that, replace the screen and give it to best buy for an exchange as long as something is wrong with it (not sure wt though )
http://cnn.cn/shop/samsung-i9300-galaxy-c-26_1412.html
found a youtube video showing how to replace the screen, looks wayyyy too complicated
http://www.youtube.com/watch?v=_70-W9JjVjg
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Shouldn't Best Buy fix it without charging you?
bigant262 said:
Shouldn't Best Buy fix it without charging you?
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this.
even tmo's coverage of 7.99/mo allows us to pay 100 deductible for a replacement phone...
Best buy should cover it for you, for free.
Yeah... I pay 9.99 for coverage through Best Buy. No deductible, no questions, replaced in a couple of days. What did you sign up for?
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
J-man67 said:
Yeah... I pay 9.99 for coverage through Best Buy. No deductible, no questions, replaced in a couple of days. What did you sign up for?
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
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Only thing I could think of is they might do it different over there in Canada. I think that is where the OP is from.
Just posted about this in the other cracked screen thread...
"Missed my damn pocket on Saturday night, and dropped mine on the garage floor. Got a small crack about as wide a finger nail from the right side of the ear piece curving up to the edge. Which is strange, cause the only other mark on the phone is a small scuff at the bottom of the back cover. But, I have BB insurance, so its in being fixed with no deductible! I've dropped my epic a few times in the last year, and not scratch on the screen. Makes me wonder what they changed in the formula from og gorilla glass to gorilla glass 2. 
As much as I don't want to add all the bulk to it, the Otterbox Defender, or Trident Kraken may be in its future...
Sent from my SPH-D700 using xda app-developers app"
Sent from my SPH-D700 using xda app-developers app
awsrasool said:
:crying:So my EXgirlfriend managed to drop my beautiful white s3
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Fixed
not sure how you guys manage your finances, but if there is a fee, shouldn't see be paying for it?
If I dropped my girl's laptop, phone, crashed her car (or w/e) and we weren't pretty much married, I would cover it to get whatever it is fixed.
I dropped my friend's motorcycle helmet while handing it to him several years ago. he didn't have a good grip and as I passed it, it slipped into his hand from mine and fell to the concrete floor. it was still intact, but had nice bruising from the concrete. I apologized and got him a new one within a week...
awsrasool said:
:crying:So my girlfriend managed to drop my beautiful white s3
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What girlfriend?
The PEP from Best Buy in Canada is different than the one in the US. It does not cover physical damage, liquid damage, basically they call it "stupidity". I'm not calling it that, that's how they word it. PEP from Best Buy only extends the manufacturer's warranty. So instead of getting refurbs, you get brand new replacements. And you can pick a different phone if you want. I posted in another thread indicating that no carrier or 3rd party store in Canada offers insurance anymore. At least not that I'm aware of. It sucks because Best Buy charges $12.99 + taxes per month for the PEP. I have 2 PEP's from Best Buy. On one of my PEP's, I already got 3 brand new replacement phones. On my
2nd one I got one brand new replacement in which I chose a different model.
So both already paid itself.
Wirelessgirl said:
The PEP from Best Buy in Canada is different than the one in the US. It does not cover physical damage, liquid damage, basically they call it "stupidity". I'm not calling it that, that's how they word it. PEP from Best Buy only extends the manufacturer's warranty. So instead of getting refurbs, you get brand new replacements. And you can pick a different phone if you want. I posted in another thread indicating that no carrier or 3rd party store in Canada offers insurance anymore. At least not that I'm aware of. It sucks because Best Buy charges $12.99 + taxes per month for the PEP. I have 2 PEP's from Best Buy. On one of my PEP's, I already got 3 brand new replacement phones. On my
2nd one I got one brand new replacement in which I chose a different model.
So both already paid itself.
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Wow I can't imagine trying to sell that to customers. It's already hard enough trying to get people to get the 9.99 plan that replaces the phone with no deductible. Customers say "if I break the phone I'll buy a new one for 200, not realizing the phone is $650.
Why would u let your girlfriend touch your phone?
Sent from my SGH-I747M using Tapatalk 2
pimpahlishis said:
Why would u let your girlfriend touch your phone?
Sent from my SGH-I747M using Tapatalk 2
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This.. Lol wifey ok, gf hell no
Sent from my SPH-L710 using Tapatalk 2
Zephyron said:
this.
even tmo's coverage of 7.99/mo allows us to pay 100 deductible for a replacement phone...
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I think the deductible for our phone is $150. Which it's still cheaper than replacing just the screen.
Powered by the SGSIII
Don't even have my phone or actually even purchased mine yet... this made me buy a case regardless soooo... thanks, haha.
If you wanna be technical about it then she's my fiance... I'd expect her to pay otherwise for sure lol... I guess a broken 4.8" screen makes you a bit bitter lol...
Yea best buy Canada is another story they do not cover physical or water damage... Am gonna try calling visa today to see if there is any insurance that my purchase can be covered under... But after reading online about this am no longer hopeful for anything....
Next time buy the case before even thinking of buying the phone... And do not trust a girl with a delicate thing like your phone...
Sent from my SGH-I747M using xda premium
awsrasool said:
If you wanna be technical about it then she's my fiance... I'd expect her to pay otherwise for sure lol... I guess a broken 4.8" screen makes you a bit bitter lol...
Yea best buy Canada is another story they do not cover physical or water damage... Am gonna try calling visa today to see if there is any insurance that my purchase can be covered under... But after reading online about this am no longer hopeful for anything....
Next time buy the case before even thinking of buying the phone... And do not trust a girl with a delicate thing like your phone...
Sent from my SGH-I747M using xda premium
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I find that offensive. K. Thanks.
Sent fromTyra's galaxy siii C:
And I find it expensive to pay 300$ to fix a phone I paid 150$ for with a 3 year contract
Sent from my SGH-I747M using xda premium
Damn that sucks! I hope your able to get a new one some how. I know buying it out right is just a lot! Let us know how it turns out for you.
Good luck!

Digitizer Woes .. Opinions please

Hi Xda
I got my atrix 4g in august 2011 (actually june but that one got run over )
Anyway for the last oh 6 months ive been having mild digitizer problems mild random button presses while sending text and what not and in the last 2 weeks its gotten 10 times worse, So I just called a repair place and they said the only phone they don't replace digitizers on is the atrix because
The digitizer cable is so crappy and you only have about 1mm of play and the glue they used is also crappy so we send them to motorola rather then deal with that **** ourself, the cost is $140.
Click to expand...
Click to collapse
I also had product replacement insurance on this one since the other one got run over and it cost me about $700 out of pocket for the phone and an otterbox. The deal with that is I can get a S2, HTC one S or possibly another atrix 4g for $150.
I am also due for an upgrade ( corporate plan upgrade yearly :highfive: ) so I can get a S3 for $99 a Atrix HD, HTC one S for $49 , a Galaxy nexus for $29 or a RazR V and Galaxy S2 HD LTE for $0.
Thoughts?
Oh and I also have a lapdock car dock and charge dock for the atrix...
Random Canadian said:
Hi Xda
I got my atrix 4g in august 2011 (actually june but that one got run over )
Anyway for the last oh 6 months ive been having mild digitizer problems mild random button presses while sending text and what not and in the last 2 weeks its gotten 10 times worse, So I just called a repair place and they said the only phone they don't replace digitizers on is the atrix because
I also had product replacement insurance on this one since the other one got run over and it cost me about $700 out of pocket for the phone and an otterbox. The deal with that is I can get a S2, HTC one S or possibly another atrix 4g for $150.
I am also due for an upgrade ( corporate plan upgrade yearly :highfive: ) so I can get a S3 for $99 a Atrix HD, HTC one S for $49 , a Galaxy nexus for $29 or a RazR V and Galaxy S2 HD LTE for $0.
Thoughts?
Oh and I also have a lapdock car dock and charge dock for the atrix...
Click to expand...
Click to collapse
Haha, I've sent my Atrix in twice for digitizer problems. First a section of the screen was unresponsive to touch so I sent it in. Then when i got it back it was good for a couple days but the screen was coming up around the edges so I sent it in again. Screen is still sort of coming up around the edges which is disappointing.
This is gonna sound crazy, try running fix permissions. Had the same problem and it worked for some reason.
Edit: Oops. My typing sucks.
Sent from my MB860 using xda app-developers app
Replacing the digitizer is stupidly easy.
A $5 cell phone repair kit that includes a t5 torx and a plastic opener tool is all you need. From there buy a digitizer with frame from ebay for around $30. Search ifixit.com for a teardown and you'll see what you need to take it apart. Seriously, this is the easiest device I've ever taken apart.
The company you talked to is full of crap.
Random Canadian said:
Hi Xda
I got my atrix 4g in august 2011 (actually june but that one got run over )
Anyway for the last oh 6 months ive been having mild digitizer problems mild random button presses while sending text and what not and in the last 2 weeks its gotten 10 times worse, So I just called a repair place and they said the only phone they don't replace digitizers on is the atrix because
I also had product replacement insurance on this one since the other one got run over and it cost me about $700 out of pocket for the phone and an otterbox. The deal with that is I can get a S2, HTC one S or possibly another atrix 4g for $150.
I am also due for an upgrade ( corporate plan upgrade yearly :highfive: ) so I can get a S3 for $99 a Atrix HD, HTC one S for $49 , a Galaxy nexus for $29 or a RazR V and Galaxy S2 HD LTE for $0.
Thoughts?
Oh and I also have a lapdock car dock and charge dock for the atrix...
Click to expand...
Click to collapse
Cool, S3 for $99 sounds like a good deal. :highfive:
Deggy said:
This is gonna sound crazy, try running did permissions. Had the same problem and it worked for some reason.
Sent from my MB860 using xda app-developers app
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what is did permissions?
tapeworm_george said:
Replacing the digitizer is stupidly easy.
A $5 cell phone repair kit that includes a t5 torx and a plastic opener tool is all you need. From there buy a digitizer with frame from ebay for around $30. Search ifixit.com for a teardown and you'll see what you need to take it apart. Seriously, this is the easiest device I've ever taken apart.
The company you talked to is full of crap.
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I may look into fixing the atrix myself then but I also may as well use my upgrade
windozeanti said:
Cool, S3 for $99 sounds like a good deal. :highfive:
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Got the HTC one S ... already NOT in love with uh .. touch wiz is it?
I think I may have to exchange it for a Atrix HD or a nexus
I'm going to second Mr.tapeworm here, I recently replaced my digitizer and it was extremely easy. Only cost me 40 for the replacement and took less than half an hour to change, and I have little to no experience with phone repairs
And to the quote from the repair company you posted, that is exactly what happened to mine, the glue holding the wire let go after a small fall. Nothing visibly wrong with the device on the outside.
If you are going to get a digitizer make sure it is oem. i bought a cheaper one and it broke easy and didnt have tint for the sensors which really annoyed me... I got an oem one from here and broke the ribbon cable, but i emailed the seller (seller1on1) and they issued an RMA The digitizer looked flawless. I hadn't seen my screen so nice and clean in so long Just have to wait for the replacement now...
Haze028 said:
I'm going to second Mr.tapeworm here, I recently replaced my digitizer and it was extremely easy. Only cost me 40 for the replacement and took less than half an hour to change, and I have little to no experience with phone repairs
And to the quote from the repair company you posted, that is exactly what happened to mine, the glue holding the wire let go after a small fall. Nothing visibly wrong with the device on the outside.
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Is it possible if we add more glue if its because of the glue tear off?
Sent from my MB860 using XDA Premium HD app
benem3000 said:
If you are going to get a digitizer make sure it is oem. i bought a cheaper one and it broke easy and didnt have tint for the sensors which really annoyed me... I got an oem one from here and broke the ribbon cable, but i emailed the seller (seller1on1) and they issued an RMA The digitizer looked flawless. I hadn't seen my screen so nice and clean in so long Just have to wait for the replacement now...
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I just got an Atrix with a shattered screen from a coworker. Looking at the seller name it appears that you bought your digitizer from ebay? If not, please clarify where you got it. I figure for $40 I'll have a backup phone, mp3 player, home voip phone, and lapdock dedicated phone all in one.
Wow!!
Just loaded my mp3 from atrix onto One S and it didnt work with 2 sets of headphones 3rd time it worked but I did compare same song same headphones on atrix (PA2.0 appolo player DSP enabled) to One S same headphones same song and the atrix ****s all over the One S, When beats works all it does is wash the sound with more bass and when it doesnt it plays about 2-3 seconds of a song then skips 15-20 seconds and plays again.
(yes I know I can fix this by flashing a JB rom but the phone is 1 day old and I'd like to keep warranty for a while at least)
Also Sense 4.0 has the same if not more lag then our beta JB builds, the stock keyboard has 10000 buttons and a small space bar.
In short the Atrix still rocks unless you are a benchmark whore but for daily use its still awesome, maybe I will just return the One S and look for a digitizer.
Oh and battery dropped to 73% in about 2 hours after full charge and I sent about 12 txt and a couple talk msg.
cerps said:
I just got an Atrix with a shattered screen from a coworker. Looking at the seller name it appears that you bought your digitizer from ebay? If not, please clarify where you got it. I figure for $40 I'll have a backup phone, mp3 player, home voip phone, and lapdock dedicated phone all in one.
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I got it from amazon... http://www.amazon.com/gp/offer-listing/B0053EYGEO/ref=dp_olp_new?ie=UTF8&condition=new
I recommend seller1on1 as I have seen some bad reviews about the product, but I do not know which seller they got it from. I am just going off of my experience with that specific seller.
Second time for me for the digitizer to fail. Not messing with it anymore. I ordered a nexus to hold me over till the next gen phones come out. Currently carring around my mouse cause screen is a fail :silly: I have an HD dock and really am gong to miss it's capabilities. I thought is was not so easy feeding the digitizer cables and then getting one of the MBoard connectors to hold. And the glue for finger scanner contact came loose. My phone was a refurb, and it looks like the tech that worked on it didn't know what he was doing, bent contacts, and dirty inside.Some piece of metal came out when I seperated the case. Never could figure what it broke off of. Now just waiting for nexus to arrive... C-Ya'll!
Honestly, my atrix has a dead, horizontal line down the left side and I'm due for an upgrade in Feb 2013. I'm waiting. I am not spending any more money on this phone; I figure I might as well take action like Motorola and ignore the need for an upgrade. My next phone will NOT be a Moto
Here is the deal guys and gals. Its simple patients, a clean work space and a how to video from YouTube .
I change out digitizers 3 times a week on average from phone builds. eBay is a great source for the money. ONLY BUY OEM. Its it doesn't say OEM or just says "replacement" then its probably a cheep reproduction. Be sure it has adhesive on it or with it. Not glue. The phone must be fully dismantled ALL THE WAY. Atrix is simply one of the easy phones to take a part and put back together .
So making sure you keep the above in mind I'll state the golden rules of small electronic repair. "Do not be in a hurry, take breaks, be sure your work space is grounded, NEVER USE FORCE, and ask questions before you guess." You can't go wrong . Happy tinkering !
Sent from my MB860 using xda premium

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