Related
I truly hope this appeal comes across to other members on this board as sincere and reasonable; for the record I am in my mid-30s; I am a veteran of the United States Marine Corps, having served honorably in times far safer and far less treacherus than my Marine brothers serve today; I have an undegraduate degree from UCLA, and a law degree from Chapman University School of Law. I am very fortunate to call myself employed, having graduated in the middle of the worst economy and job market that this country has seen in multiple generations. After nearly a year of fruitless searches for a job, indeed ANY job, I landed a career with a historic, admired financial services company as a fiduciary for client assets. I am disclosing this not for any reason aside from my need to communicate, as clearly as possible, that I am not here to fling poo, rant and rave about a minor error, or throw a temper tantrum in a public forum. I am not perfect, but I do believe I am rational and reasonable, and I hope to rationally and reasonably communicate this problem in order to facilitate some method of combating it.
This evening, I spent a number of hours attempting to fix a major billing error made by Verizon wireless. This is not the first call I have made since purchasing my Xoom, and the promises made by Verizon employees on previous phone calls and store visits were apparently nothing more than stall tactics. This billing error is directly related to my Xoom, which my girlfrend purchased for me for my birthday, the 26th of February. We are not wealthy, but she saved for some time to buy what she knew I wanted but did not expect. Even with the early adopter issues I and many of you have experienced, I still thoroughly enjoy my Xoom and know that I will continue to enjoy it as much, and likely more so, than I have enjoyed the moto Droid 1 that has capitalized my inner geek's attention for the past year.
In my capacity at my job, I have personally invested in, and compelled clients and coworkers to invest in, the companies that I believed would prosper as Android grew in popularity. My knowledge and experience with high performance desktop rigs and mobile devices allowed me to understand, in mid 2010, the potential value of companies like ARM Holdings, nVidia, and Atmel, when their stock values hovered at near all-time lows. And I was correct in predicting the changes in the consumer technology landscape - what I failed to take into consideration was just how deep into the grey areas of law and morality the major channel of android devices, Verizon Wirelss, would venture in order to give it a market advantage over its competitors.
I have been a happy customer of Verizon, and have had virtually zero complaints since becoming an Android user in early 2010. In fact I have been instrumental in converting a fairly large number of friends and coworkers into Android users on Verizon's network, something I would not have done if I thought for a second that my recommendation would lead to the kind of issues I am beginning to see with customers similarly situated to me.
Without explaining the details of my current complaints against Verizon, understand that I have very little faith that Verizon is going to address my complaints with any sort of good faith or fair dealings. After my repeated attempts to reverse the questionable actions of Verizon employees relating to my account, it appears as though Verizon is engaged in a series of de minimus infractions against a customer base lacking any bargaining power and damaged in amounts small enough to pass quietly over the heads of those tasked with protecting consumers from such activities.
If you bought a Xoom at full retail and declined any data plans, you will likely discover that you are being billed for the data plan you declined to use. If you already discovered this and think you have already fixed the "error" by contacting verizon, you will likely see that your call to verizon was completely ignored. If you contact verizon to ask why verizon has repeatedly ignored your desire to be free of any data plans, you will likely be treated like a child and misled to believe that purchasing a Xoom requires that you pay for a month-to-month data plan. Never mind that we know this to be untrue, because it is clear that verizon intends to collect as much revenue as it can during a product launch mired in confusing, contradictory and misleading terms.
Banking on the inability of an individual consumer to withstand delay tactics and phone shuffling from ineffective customer rep to ineffective customer rep, verizon is hoping that only a fraction of the erroneus and fraudulent charges will be fought hard enough to warrant reversal. For every $10 million that verizon will overcharge xoom buyers, if only 10% of defrauded customers fight the good fight and see theirncharges reversed, Verizon will see a $9 million windfall. Thisnis not a new tactic in business, just one I did not expect Verizon to take.
We do have some leverage, we just need to figure out how to utilize it. I presumr this is a good enough forum to seek out other not willing to take a $300 shaft from verizon, especially after paying $800 for a luxury like a xoom.
Any thoughts? Ideas? How can we become a squeaky enough wheel such that we're made right and others are not subject to deceitful tactics with little or no recourse?
Sent from my Xoom using XDA App
SInce you already took the time to write this post. I would suggest you sending the story to The Consumerist website also.
These companies don't like the bad publicity they get from organizations like Consumer Reports. I'm suggesting this as a way to alert potential consumers about the risk and not to use it as a way to get revenge.
Good Luck
Wow!!!!
You posted all of that on your Xoom? I thought it kind of weird that we would have to pay full price AND still have to activate (get a # from Verizon) myself. But on launch day I decided to go ahead anyway since it wasn't really a lock-in type of plan. However, I began to experience an uneasy feeling about the whole thing after playing around with the Xoom, remembering what it cost as I went along, remembering how things usually worked (in the past anyway) in relation to price of these types of things, you know, FULL PRICE = no having to deal with a wireless provider..etc, and decided pretty darn quickly (I had the device for a total of 3 hours) that I didn't want to continue with the current setup. I therefore took the device back to BB where I purchased it. They accepted the return and called VZW to deactivate everything, which they did, but I still recieved a bill for $38.27. I was told that that was for activating the device...etc., during my call to them to try and get a refund since I had the device for only 3 fricking hours. The rep I got was pretty nice and understanding and said that she could cancel the bill and I would owe nothing. I left it at that and a couple of days later, I recieved a bill for that same amount in my mailbox, so I called again to talk them about it. Well, by the time I got done with that phone call, I was told that I owed $3.27 and that that amount was the taxes that was on the bill to begin with. I thought, and said to the rep., HUH!!!, and she told me that their system has no way of reversing taxes. Rather than argueing over $3.27, I told her that I would just send them a money order. Does this sound plausible to anybody? Does anyone else think that their system is incapable of reversing taxes and that the money is actually going to be paid on the taxes? Just all so weird to me.
Oh yea, AND a couple of days later I went back to BB to see if the activation crap with Verizon was still going on (I thought I'd at least check things out) and sure enough it wasn't. I guess it was only a launch day thing. I ended up getting another Xoom WITHOUT having to deal with Verizon's crap.
so uhh... long story short? There was a billing error? I don't even see in your post about what.
I see all kinds of stuff about the army, your job, Android in general, and your gf, but nothing to do with the thread title...
ixobelle said:
so uhh... long story short? There was a billing error? I don't even see in your post about what.
I see all kinds of stuff about the army, your job, Android in general, and your gf, but nothing to do with the thread title...
Click to expand...
Click to collapse
I got a bet that says this asshole isn't from the United States or has any idea what a person in the military means to the average american like myself. We have the liberties and rights because they fight for them. Go Troll somewhere Gollum
VegUnited said:
Go Troll somewhere Gollum
Click to expand...
Click to collapse
What You Said
They are a former Marine just so'you know
OP: I would for starters file with the BBB in your area
ixobelle said:
so uhh... long story short? There was a billing error? I don't even see in your post about what.
I see all kinds of stuff about the army, your job, Android in general, and your gf, but nothing to do with the thread title...
Click to expand...
Click to collapse
androidlurker said:
I truly hope this appeal comes across to other members on this board as sincere and reasonable; for the record I am in my mid-30s; I am a veteran of the United States Marine Corps, having served honorably in times far safer and far less treacherus than my Marine brothers serve today; I have an undegraduate degree from UCLA, and a law degree from Chapman University School of Law. I am very fortunate to call myself employed, having graduated in the middle of the worst economy and job market that this country has seen in multiple generations. After nearly a year of fruitless searches for a job, indeed ANY job, I landed a career with a historic, admired financial services company as a fiduciary for client assets. I am disclosing this not for any reason aside from my need to communicate, as clearly as possible, that I am not here to fling poo, rant and rave about a minor error, or throw a temper tantrum in a public forum. I am not perfect, but I do believe I am rational and reasonable, and I hope to rationally and reasonably communicate this problem in order to facilitate some method of combating it.
This evening, I spent a number of hours attempting to fix a major billing error made by Verizon wireless. This is not the first call I have made since purchasing my Xoom, and the promises made by Verizon employees on previous phone calls and store visits were apparently nothing more than stall tactics. This billing error is directly related to my Xoom, which my girlfrend purchased for me for my birthday, the 26th of February. We are not wealthy, but she saved for some time to buy what she knew I wanted but did not expect. Even with the early adopter issues I and many of you have experienced, I still thoroughly enjoy my Xoom and know that I will continue to enjoy it as much, and likely more so, than I have enjoyed the moto Droid 1 that has capitalized my inner geek's attention for the past year.
In my capacity at my job, I have personally invested in, and compelled clients and coworkers to invest in, the companies that I believed would prosper as Android grew in popularity. My knowledge and experience with high performance desktop rigs and mobile devices allowed me to understand, in mid 2010, the potential value of companies like ARM Holdings, nVidia, and Atmel, when their stock values hovered at near all-time lows. And I was correct in predicting the changes in the consumer technology landscape - what I failed to take into consideration was just how deep into the grey areas of law and morality the major channel of android devices, Verizon Wirelss, would venture in order to give it a market advantage over its competitors.
I have been a happy customer of Verizon, and have had virtually zero complaints since becoming an Android user in early 2010. In fact I have been instrumental in converting a fairly large number of friends and coworkers into Android users on Verizon's network, something I would not have done if I thought for a second that my recommendation would lead to the kind of issues I am beginning to see with customers similarly situated to me.
Without explaining the details of my current complaints against Verizon, understand that I have very little faith that Verizon is going to address my complaints with any sort of good faith or fair dealings. After my repeated attempts to reverse the questionable actions of Verizon employees relating to my account, it appears as though Verizon is engaged in a series of de minimus infractions against a customer base lacking any bargaining power and damaged in amounts small enough to pass quietly over the heads of those tasked with protecting consumers from such activities.
If you bought a Xoom at full retail and declined any data plans, you will likely discover that you are being billed for the data plan you declined to use. If you already discovered this and think you have already fixed the "error" by contacting verizon, you will likely see that your call to verizon was completely ignored. If you contact verizon to ask why verizon has repeatedly ignored your desire to be free of any data plans, you will likely be treated like a child and misled to believe that purchasing a Xoom requires that you pay for a month-to-month data plan. Never mind that we know this to be untrue, because it is clear that verizon intends to collect as much revenue as it can during a product launch mired in confusing, contradictory and misleading terms.
Banking on the inability of an individual consumer to withstand delay tactics and phone shuffling from ineffective customer rep to ineffective customer rep, verizon is hoping that only a fraction of the erroneus and fraudulent charges will be fought hard enough to warrant reversal. For every $10 million that verizon will overcharge xoom buyers, if only 10% of defrauded customers fight the good fight and see theirncharges reversed, Verizon will see a $9 million windfall. Thisnis not a new tactic in business, just one I did not expect Verizon to take.
We do have some leverage, we just need to figure out how to utilize it. I presumr this is a good enough forum to seek out other not willing to take a $300 shaft from verizon, especially after paying $800 for a luxury like a xoom.
Any thoughts? Ideas? How can we become a squeaky enough wheel such that we're made right and others are not subject to deceitful tactics with little or no recourse?
Sent from my Xoom using XDA App
Click to expand...
Click to collapse
So, you gave them all your information for them to be able to bill you and now are complaining. I paid full price @ Best Buy and my information was not needed. Why would it be if i'm paying full price? If they would of asked for all my info I would of called V the next day to make sure I didn't have a paying cycle as it just depends on the rep.
But you my friend failed and are blaiming Verizon.
I think the most important point that he said was missed... his gf picked it up for him. need I say more?
/thread
also, all these threads that do not belong on the board, or are viewed as trolling should be voted on. I gave this a 1 star rating.
Verizon cancelled my data on day 1 and warned of the bill. Once it came in they told me to call and it would be cleared out. Bill went from 37 to 0.
Curious how can you be billed for a data bill you declined? You must sign the contract and submit your social security for credit checks before activation.
He is trying to help the community. Most of you suck anyways. Thanks for the post op.
Sent from my Xoom using XDA App
androidlurker said:
I truly hope this appeal comes across to other members on this board as sincere and reasonable; for the record I am in my mid-30s; I am a veteran of the United States Marine Corps, having served honorably in times far safer and far less treacherus than my Marine brothers serve today; I have an undegraduate degree from UCLA, and a law degree from Chapman University School of Law. I am very fortunate to call myself employed, having graduated in the middle of the worst economy and job market that this country has seen in multiple generations. After nearly a year of fruitless searches for a job, indeed ANY job, I landed a career with a historic, admired financial services company as a fiduciary for client assets. I am disclosing this not for any reason aside from my need to communicate, as clearly as possible, that I am not here to fling poo, rant and rave about a minor error, or throw a temper tantrum in a public forum. I am not perfect, but I do believe I am rational and reasonable, and I hope to rationally and reasonably communicate this problem in order to facilitate some method of combating it.
This evening, I spent a number of hours attempting to fix a major billing error made by Verizon wireless. This is not the first call I have made since purchasing my Xoom, and the promises made by Verizon employees on previous phone calls and store visits were apparently nothing more than stall tactics. This billing error is directly related to my Xoom, which my girlfrend purchased for me for my birthday, the 26th of February. We are not wealthy, but she saved for some time to buy what she knew I wanted but did not expect. Even with the early adopter issues I and many of you have experienced, I still thoroughly enjoy my Xoom and know that I will continue to enjoy it as much, and likely more so, than I have enjoyed the moto Droid 1 that has capitalized my inner geek's attention for the past year.
In my capacity at my job, I have personally invested in, and compelled clients and coworkers to invest in, the companies that I believed would prosper as Android grew in popularity. My knowledge and experience with high performance desktop rigs and mobile devices allowed me to understand, in mid 2010, the potential value of companies like ARM Holdings, nVidia, and Atmel, when their stock values hovered at near all-time lows. And I was correct in predicting the changes in the consumer technology landscape - what I failed to take into consideration was just how deep into the grey areas of law and morality the major channel of android devices, Verizon Wirelss, would venture in order to give it a market advantage over its competitors.
I have been a happy customer of Verizon, and have had virtually zero complaints since becoming an Android user in early 2010. In fact I have been instrumental in converting a fairly large number of friends and coworkers into Android users on Verizon's network, something I would not have done if I thought for a second that my recommendation would lead to the kind of issues I am beginning to see with customers similarly situated to me.
Without explaining the details of my current complaints against Verizon, understand that I have very little faith that Verizon is going to address my complaints with any sort of good faith or fair dealings. After my repeated attempts to reverse the questionable actions of Verizon employees relating to my account, it appears as though Verizon is engaged in a series of de minimus infractions against a customer base lacking any bargaining power and damaged in amounts small enough to pass quietly over the heads of those tasked with protecting consumers from such activities.
If you bought a Xoom at full retail and declined any data plans, you will likely discover that you are being billed for the data plan you declined to use. If you already discovered this and think you have already fixed the "error" by contacting verizon, you will likely see that your call to verizon was completely ignored. If you contact verizon to ask why verizon has repeatedly ignored your desire to be free of any data plans, you will likely be treated like a child and misled to believe that purchasing a Xoom requires that you pay for a month-to-month data plan. Never mind that we know this to be untrue, because it is clear that verizon intends to collect as much revenue as it can during a product launch mired in confusing, contradictory and misleading terms.
Banking on the inability of an individual consumer to withstand delay tactics and phone shuffling from ineffective customer rep to ineffective customer rep, verizon is hoping that only a fraction of the erroneus and fraudulent charges will be fought hard enough to warrant reversal. For every $10 million that verizon will overcharge xoom buyers, if only 10% of defrauded customers fight the good fight and see theirncharges reversed, Verizon will see a $9 million windfall. Thisnis not a new tactic in business, just one I did not expect Verizon to take.
We do have some leverage, we just need to figure out how to utilize it. I presumr this is a good enough forum to seek out other not willing to take a $300 shaft from verizon, especially after paying $800 for a luxury like a xoom.
Any thoughts? Ideas? How can we become a squeaky enough wheel such that we're made right and others are not subject to deceitful tactics with little or no recourse?
Sent from my Xoom using XDA App
Click to expand...
Click to collapse
All you have to do and I have done this before and won against T-mobile is go to the Small Claims Court and open a case against verizon. your case will be heard in 30 days
You'll probably have more luck on the Better Business Bureau website than posting on here. There's nothing any of us can really do about it, unless the Verizon CEO secretly lurks in here.
Good luck!
Silly me for thinking I'd find sympathetic ears here. My bad.
Sent from my Xoom using XDA App
@lurker these forums are full of haters man. Thanks for your service and good luck with the ordeal.
Sent from my Xoom using XDA App
Well said my good man. Verizon is the devil, I have known this since my dumbphone days They are too big and I am praying for an event that sees them lose so many subscribers that they drop to #3 or #4 and have to change tactics. This won't happen, but I can dream.
monadzback said:
He is trying to help the community. Most of you suck anyways. Thanks for the post op.
Sent from my Xoom using XDA App
Click to expand...
Click to collapse
The only difference between your post and his is you took a lot less words to say nothing.
Thank you for being succinct OP
Sent from my Xoom using XDA App
I must say after reading all that I am still not sure what the problem is.. Did they get your GF in a contract instead of month to month you can cancel? Or will they just not cancel your data plan at all??
I had no issue and took 10 minutes on the phone and was told to call back if I did see a charge on my bill and they would remove it..
mjpacheco said:
The only difference between your post and his is you took a lot less words to say nothing.
Click to expand...
Click to collapse
Thanks.
Sent from my Xoom using XDA App
Just spent 45 mins trying to download a Google voicemail. No dice. That's how bad sprint 3G is in downtown Chicago. It is pretty much unusable. After calling Sprint and getting nowhere as usual, I am done and want out of my contract (this is not a bash sprint thread - just the facts).
I really don't feel like paying the ETF considering I can't use something I am paying for. I was thinking of just filing a small claims lawsuit (not a lawyer or anything - but had a friend who did something similar). It takes about an hour to file (I think) and costs $75. I don't believe sprint would bother fighting it - they would prob just contact me to settle (I want out of contract sans ETF and they pay court fees). It sure would get their attention if a bunch of people started doing this.
Viable? Looking for opinions - never done anything like this before and I figure if nothing else it would be a learning experience. Judge Wapner here I come!
wiltok said:
Just spent 45 mins trying to download a Google voicemail. No dice. That's how bad sprint 3G is in downtown Chicago. It is pretty much unusable. After calling Sprint and getting nowhere as usual, I am done and want out of my contract (this is not a bash sprint thread - just the facts).
I really don't feel like paying the ETF considering I can't use something I am paying for. I was thinking of just filing a small claims lawsuit (not a lawyer or anything - but had a friend who did something similar). It takes about an hour to file (I think) and costs $75. I don't believe sprint would bother fighting it - they would prob just contact me to settle (I want out of contract sans ETF and they pay court fees). It sure would get their attention if a bunch of people started doing this.
Viable? Looking for opinions - never done anything like this before and I figure if nothing else it would be a learning experience. Judge Wapner here I come!
Click to expand...
Click to collapse
Here's my suggestion.
I'm assuming that you've called Sprint more than once and thus it is in the notes, right?
Call *2, dial 000000000 until it moves you along.
And explain that because you aren't getting the service you're promised you want out of your contract with no fee.
They will extend that to you. They have to because they aren't fulfilling their end of the contract. They actually extended that to me although I'm not cancelling.
Downtown Chicago as well and the worst service I've ever had...but mine is going on 2 months worth of horrible service...before my 3G was so fast I never even had to think about putting on the 4G...
I've loved Sprint but two months without proper service is making me want to jump...I may be a G2X owner shortly.
After countless calls and dealings with tech after tech about my data speeds. They are finally going to take care of me. My bill will be adjusted every month until the speeds are back to normal. And my upgrades have been reset as well my etf was waved too. I got so much because of how the "tech" handled my ticket. Basically told me to deal with it. I have been in contact with a very helpful and nice lady on the ceo's team and she made sure I was taken care of.
So send an email to the ceo's office be nice and they should take care of you
from my phone duh
They let me out when I moved here to Washington because there was no signal at all. All I had to do was email/fax them proof I was living here. They sent someone out to check it though to verify it was true. Going to miss my EVO but have to have service.
It states in your contract that they have the authority to assess an ETF upon termination of contract, tower and throughput issues are not valid nullification points.
If you take them to small claims, they'll just wave your contract in your face and be done.
In all seriousness, just escalate as far as it needs to go. Retentions will do just about anything, save for waiving ETF.
Sunsparc said:
It states in your contract that they have the authority to assess an ETF upon termination of contract, tower and throughput issues are not valid nullification points.
If you take them to small claims, they'll just wave your contract in your face and be done.
In all seriousness, just escalate as far as it needs to go. Retentions will do just about anything, save for waiving ETF.
Click to expand...
Click to collapse
They are required to give you a certain level of service and if they can't provide it then they violate the contract.
They will waive it.
I knew how poorly it was going to go but I figured I was going to call anyway.
First person told me there were no problems with their towers and asked about hardware replacement. I said no, when I'm in areas that I get a good signal my phone works fine...2nd person said there were problems (i knew it) and that they are working on it. He also mentioned possibly letting me out ETF free.
I really don't want to go that route though, I just want the service I was getting to come back, I loved Sprint's service when it's working. I don't want to ditch the carrier just because of two bad months but nobody has confirmed anything on it getting any better, which I know they can't.
I called retentions awhile back, stated that tech support says the area is fine and working as it should, I said, no, it isn't and it hasn't been for months...I went to some local Sprint stores and asked the employees there, which informed me that, yes, the towers have been stuck in the middle of being upgraded for 6+ months now because Qwest hasn't installed the new T1 lines yet. All the lady in retentions would say was Okay and act dumb. I guess I could keep trying.
wiltok said:
It takes about an hour to file (I think) and costs $75.
Click to expand...
Click to collapse
It costs over $200 to file a suit in small claims court here in Miami-Dade county, so I'd look into that before digging any deeper into this. I doubt Sprint will send out a lawyer to contest a $200 case, but it may cost you as much as the ETF itself would just to TRY and get out of it this way.
Just continue to call and complain. Eventually, you will come across an employee who will help you.
Hrshycro said:
I called retentions awhile back, stated that tech support says the area is fine and working as it should, I said, no, it isn't and it hasn't been for months...I went to some local Sprint stores and asked the employees there, which informed me that, yes, the towers have been stuck in the middle of being upgraded for 6+ months now because Qwest hasn't installed the new T1 lines yet. All the lady in retentions would say was Okay and act dumb. I guess I could keep trying.
Click to expand...
Click to collapse
I hope they are putting in like 30 T1 lines!
The Sprint CS rep told me that there was a notation associated with my area 'users may experience slower data speeds'. They are acknowledging there is a problem - and they aren't kidding! It doesn't take much bandwidth to download a voicemail. Data speeds are non existent.
wiltok said:
The Sprint CS rep told me that there was a notation associated with my area 'users may experience slower data speeds'. They are acknowledging there is a problem - and they aren't kidding! It doesn't take much bandwidth to download a voicemail. Data speeds are non existent.
Click to expand...
Click to collapse
Agreed which is why they are violating the contract. Thus no ETF
OP - here. A previous poster was correct - looks like it costs $120 to file a small claims suit and i would also have to pay an appearance fee of $176. That ain't gonna work! Oh well - have to see what Sprint will do for me...
Hrshycro said:
I called retentions awhile back, stated that tech support says the area is fine and working as it should, I said, no, it isn't and it hasn't been for months...I went to some local Sprint stores and asked the employees there, which informed me that, yes, the towers have been stuck in the middle of being upgraded for 6+ months now because Qwest hasn't installed the new T1 lines yet. All the lady in retentions would say was Okay and act dumb. I guess I could keep trying.
Click to expand...
Click to collapse
What's hilarious about that is that a T1 line only has capacity to serve a single customer with a really good 3G speed (1.5Mbps), or two with a so-so speed (750 Mbps). My cable modem equals TWELVE T1 lines. So if they're waiting for T1 lines to be installed to the tower, that explains a LOT.
Or the reps just don't have a clue what they're talking about. That's probably more likely.
wiltok said:
OP - here. A previous poster was correct - looks like it costs $120 to file a small claims suit and i would also have to pay an appearance fee of $176. That ain't gonna work! Oh well - have to see what Sprint will do for me...
Click to expand...
Click to collapse
Yea, I knew it. Once you take someone to small claims court, you usually end up suing for court costs, too. However, you have to pay the charges up front and you could still lose and end up having to pay the ETF anyway.
Call them or email them (or chat) and tell them you want a credit on your bill (even for now) they gave me $50 off my bill just for calling them and bugging them lol I also asked for credit off my bill.
Also just use a verizon prl and they will give you the boot.
mattykinsx said:
They are required to give you a certain level of service and if they can't provide it then they violate the contract.
They will waive it.
Click to expand...
Click to collapse
No, they are not. It's in the contract. Service is not guarenteed.
Just use the verizon roaming trick and use large amounts of data for a few months.
wiltok said:
I was thinking of just filing a small claims lawsuit (not a lawyer or anything - but had a friend who did something similar). It takes about an hour to file (I think) and costs $75. I don't believe sprint would bother fighting it - they would prob just contact me to settle (I want out of contract sans ETF and they pay court fees). It sure would get their attention if a bunch of people started doing this.
Viable? Looking for opinions - never done anything like this before and I figure if nothing else it would be a learning experience. Judge Wapner here I come!
Click to expand...
Click to collapse
Sunsparc said:
If you take them to small claims, they'll just wave your contract in your face and be done.
Click to expand...
Click to collapse
(IANAL)
Alright, I hate to be the bearer of bad news, but DO NOT take them to court. There is a section in the Sprint PCS Terms and Conditions of Service (that you signed) specifically stating that you agree that all disputes will not be taken to court but arbitrated. If you take them to court they will show that you agreed not to, judge will drop the case, and you will be liable for both your court fees as well as Sprint's (You are not liable for Sprint's arbitration fees though if you go that route). Quoting all relevant parts of the T&C now. There is an exception to that for small claims court, but you would definitely lose against Sprint and still have to pay their court fees.
It is almost always the better route to fight with them AND SEND THEM WRITTEN NOTICE OF YOUR DISPUTE until they let you out of contract. Also STOP using the phone during the dispute that way you can get them to waive any monthly bills AFTER the written notice of dispute.
Sprint PCS Terms and Conditions of Service said:
DISPUTE RESOLUTION
We Agree To First Contact Each Other With Any Disputes We each agree to first contact each other with any disputes and provide a written description of the problem, all relevant documents/information and the proposed resolution. We agree to contact each other as described in the Providing Notice to Each Other Under The Agreement section of the Ts&Cs.
Click to expand...
Click to collapse
Sprint PCS Terms and Conditions of Service said:
Instead Of Suing In Court, We Each Agree To Arbitrate Disputes We each agree to finally settle all disputes (as defined and subject to any specific exceptions below) only by arbitration. In arbitration, there’s no judge or jury and review is limited. However, just as a court would, the arbitrator must honor the terms and limitations in the Agreement and can award the same damages and relief, including any attorney’s fees authorized by law. The arbitrator’s decision and award is final and binding, with some exceptions under the Federal Arbitration Act ("FAA"), and judgment on the award may be entered in any court with jurisdiction. We each also agree as follows:
(1) "Disputes" are any claims or controversies against each other related in any way to our Services or the Agreement, including, but not limited to, coverage, Devices, privacy, or advertising, even if it arises after Services have terminated — this includes claims you bring against our employees, agents, affiliates or other representatives, or that we bring against you.
(2) If either of us wants to arbitrate a dispute, we agree to send written notice to the other providing a description of the dispute, previous efforts to resolve the dispute, all supporting documents/information, and the proposed resolution. Notice to you will be sent as described in the Providing Notice to Each Other Under The Agreement section of the Ts&Cs and notice to us will be sent to: General Counsel; Arbitration Office; 2001 Edmund Halley Drive VARESP0513-502; Reston, Virginia 20191. We agree to make attempts to resolve the dispute. If we cannot resolve the dispute within forty-five (45) days of receipt of the notice to arbitrate, then we may submit the dispute to formal arbitration.
(3) The FAA applies to this Agreement and arbitration provision. We each agree the FAA’s provisions, not state law, govern all questions of whether a dispute is subject to arbitration.
(4) Unless we each agree otherwise, the Arbitration will be conducted by a single neutral arbitrator and will take place in the county of the last billing address of the Device. We will agree on the arbitrator, and if we cannot agree, then the arbitrator will be appointed by the court as provided by the FAA.
(5) The arbitration will be governed by the arbitration rules selected by the Arbitrator. The federal or state law that applies to the Agreement will also apply during the arbitration.
(6) We each agree not to pursue arbitration on a classwide basis. We each agree that any arbitration will be solely between you and us (not brought on behalf of or together with another individual’s claim). If for any reason any court or arbitrator holds that this restriction is unconscionable or unenforceable, then our agreement to arbitrate doesn’t apply and the dispute must be brought in court.
(7) We each are responsible for our respective costs relating to counsel, experts, and witnesses, as well as any other costs relating to the arbitration. However, we will cover any arbitration administrative or filing fees above: (a) $25 if you are seeking less than $1,000 from us; or (b) the equivalent court filing fees for a court action in the appropriate jurisdiction if you are seeking $1,000 or more from us.
Exceptions To Our Agreement To Arbitrate Disputes Either of us may bring qualifying claims in small claims court. In addition, this arbitration provision does not prevent you from filing your dispute with any federal, state or local government agency that can, if the law allows, seek relief against us on your behalf.
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Sprint PCS Terms and Conditions of Service said:
No Class Actions
TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE ANY RIGHT TO PURSUE DISPUTES ON A CLASSWIDE BASIS; THAT IS, TO EITHER JOIN A CLAIM WITH THE CLAIM OF ANY OTHER PERSON OR ENTITY, OR ASSERT A CLAIM IN A REPRESENTATIVE CAPACITY ON BEHALF OF ANYONE ELSE IN ANY LAWSUIT, ARBITRATION OR OTHER PROCEEDING.
No Trial By Jury
TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY LAWSUIT, ARBITRATION OR OTHER PROCEEDING.
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So those haters saying 25,000 Xooms were sold were WRONG
Motorola released earnings today...
http://phandroid.com/2011/04/28/mot...xoom-tablets-shipped-increase-in-net-revenue/
Glad to see the analysts were wrong. If Moto shaves a little off the price is think they'll fly off the shelves.
Sent from my Xoom using XDA App
ya, 450-500 would really compete with the transformer, esp when all the people get to best buy and see its sold out
DroidHam said:
So those haters saying 25,000 Xooms were sold were WRONG
Motorola released earnings today...
http://phandroid.com/2011/04/28/mot...xoom-tablets-shipped-increase-in-net-revenue/
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Actually you are wrong. They shipped 250,000, they did not sell 250,000.
almostinsane said:
Actually you are wrong. They shipped 250,000, they did not sell 250,000.
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Actually, that's money in their pocket, they sold 250k. Verizon and brick and mortars are the ones who haven't sold 250k.
almostinsane said:
Actually you are wrong. They shipped 250,000, they did not sell 250,000.
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You don't quite understand the concept as it applied to a public company releasing quarterly results. Why are you so intent on pooping on these threads? Does it piss you off so much that xoom sales weren't as bad as the apple slavelords demanded you to believe?
Glad to see the numbers reflect reality. The wifi xoom is sold out in retail stores here in st. Louis. Had to order it online
Sent from my SPH-D700 using XDA Premium App
seriously, shipped or sold, every store in Montréal has sold all xooms and accessories since day one...
androidlurker said:
You don't quite understand the concept as it applied to a public company releasing quarterly results. Why are you so intent on pooping on these threads? Does it piss you off so much that xoom sales weren't as bad as the apple slavelords demanded you to believe?
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I don't think you need to have an "apple slavelord" to see that the article that the OP linked to says in the TITLE that:
"Motorola Reports 250,000 XOOM Tablets Shipped"
and then the OP creates a thread that says:
"250,000 Xooms sold, NOT 25,000
So those haters saying 25,000 Xooms were sold were WRONG"
Its called reading comprehension. And yes there is a major difference between shipped and sold. If Motorola SOLD 250k tablets, then there would be significantly more in stores ready to be sold and various retailers would have to adjust their purchase orders from Motorola to compensate for that demand. If they SHIPPED 250k tablets, stores might have only sold 100k meaning that future orders for new Xoom's from Motorola will be slower as retailers have overstocked the item and can shift inventory from one location to another to compensate. That is why there are two separate words and they are not interchangeable.
Also, the entire point of this thread and especially dumb comments like yours, is to prove that the Xoom is popular among consumers. This article does nothing to help prove that point, as it gives ZERO sales figures. Who cares if Motorola shipped 5 million Xooms if consumers only bought 50 of them. I don't really understand why you would even want to bring up an issue like this as you will never "win" against Apple and the entire conversation is stupid to begin with. Who cares how popular your device is among consumers?
I have no doubts that Xoom sales are good, but they are right. They shipped 250,000 units, that doesn't mean that 250,000 were sold to consumers--which is the important number to note.
Again, no doubts that Xoom sales are great, but jumping on a guy who is just pointing out a fact, calling him an Apple fanboy, etc, really not necessary.
Random comment to help re-leave the tension: Tomorrow's sales are yesterday's sales today.
To be honest, why do we care how many sell? It's not like Motorola will stop supporting the
Xoom if nobdoy buys more. Still it's nice to know they had some sort of confidence in this device.
Sent from my Xoom
Smokexz said:
To be honest, why do we care how many sell? It's not like Motorola will stop supporting the
Xoom if nobdoy buys more. Still it's nice to know they had some sort of confidence in this device.
Sent from my Xoom
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People like to justify their Xoom purchase. They wanna prove its selling well and that their purchase was good. They wanna know that everything's gonna be okay with their Xoom, so they're going to want to prove that other people are buying it too.
muyoso said:
I don't think you need to have an "apple slavelord" to see that the article that the OP linked to says in the TITLE that:
"Motorola Reports 250,000 XOOM Tablets Shipped"
and then the OP creates a thread that says:
"250,000 Xooms sold, NOT 25,000
So those haters saying 25,000 Xooms were sold were WRONG"
Its called reading comprehension. And yes there is a major difference between shipped and sold. If Motorola SOLD 250k tablets, then there would be significantly more in stores ready to be sold and various retailers would have to adjust their purchase orders from Motorola to compensate for that demand. If they SHIPPED 250k tablets, stores might have only sold 100k meaning that future orders for new Xoom's from Motorola will be slower as retailers have overstocked the item and can shift inventory from one location to another to compensate. That is why there are two separate words and they are not interchangeable.
Also, the entire point of this thread and especially dumb comments like yours, is to prove that the Xoom is popular among consumers. This article does nothing to help prove that point, as it gives ZERO sales figures. Who cares if Motorola shipped 5 million Xooms if consumers only bought 50 of them. I don't really understand why you would even want to bring up an issue like this as you will never "win" against Apple and the entire conversation is stupid to begin with. Who cares how popular your device is among consumers?
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They technically are sales figures for motorola, but they are not sales figures for verizon, costco, and any of the other countless retailers out there. At no point did the person you respond to say anything about apple, all he said were that people claiming only 25k had been sold were inaccurate, and he is right. This does in fact prove that the xoom has sold better than expected because those retailers don't keep that many units sitting in storage, and they certainly wouldn't keep ordering the tablet if it wasn't selling. I know for a fact that the tablet was fairly popular simply because they sold out in all the retail locations near me. I had to drive nearly an hour and half away just to find a best buy that had them in stock. This was the second week the xoom was out. Anyway you can get all bent out of shape if you want but the xoom was not as big as a flop as you seem to want it to be.
Sent from my Xoom using XDA Premium App
Motorola ships 250k to vendors = sales for Motorola, no?
The link was regarding Motorola's sales, which were 250,000. "Shipping them to vendors" is the same as selling them.
I never once talked about how many best buy, walmart, or any other store sold.
I said they shipped 250k, which means they sold 250k.
Did I miss something here? Why is this hard to comprehend?
DroidHam said:
Motorola ships 250k to vendors = sales for Motorola, no?
The link was regarding Motorola's sales, which were 250,000. "Shipping them to vendors" is the same as selling them.
I never once talked about how many best buy, walmart, or any other store sold.
I said they shipped 250k, which means they sold 250k.
Did I miss something here? Why is this hard to comprehend?
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Some people just don't understand how a supply chain works, especially a J.I.T. one (typically what the US has is J.I.T.)
JIT = Just In Time. Most if not all any more, Major Retailers work off Just In Time, meaning the only stock they truly carry in store is what is sitting on the shelves, or what is soon to be on the shelves. This also means a stores warehouses, are nothing more than emptying Tucks A, B, C and D's contents into trucks E,F,G, and H. There is no physical inventory of anything, it is almost literally straight from manufacturer to sales floor.
JIT does several things:
1) In the event of an issue with a product (recall), the retailer has a very limited inventory to rope in.
2) Reduces Cost
3) Reduces storage space (See #2)
4) Reduces the volume a store actually purchases at one time (Again see #2, less items in the clearance bin) This also makes their financial figures looks a ton better due to the lower over head.
Motorola doesn't front the product to the retailers and say "Hey, pay me when you sell all these" - no, they have to recoup production cost - which means they probably have a net15-net30 contract with most retailers (meaning, 15-30 days to pay or your cut off the supply flow) regardless of how many units the retailer actually sold.
Now it is true that we don't know how many of these are in the hands of customers actually being used. Only Big G and Moto probably have any clue about that number. I would venture to guess, because retail stores don't keep "Stock" piled in the back - most of them are in the hands of customers.
I work at a retailer and that is generally correct. You only want enough stock to get you through until the next shipment, ideally. There are times you load up, when demand is expected to be high and the manufacturer has had issues keeping the supply chan full-looks at nintendo.
You certainly don't want to have a lot of an unpopular product so when sales are unknown you go conservative. Our you end up like the nintendo 3ds in the us. It should have sold well, did not and now you have a crap ton of these things you can't give away.
Sent from my SPH-D700 using XDA Premium App
tumbes20000 said:
Our you end up like the nintendo 3ds in the us. It should have sold well, did not and now you have a crap ton of these things you can't give away.
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I would take one for 1/4 the price....#justSayin
Silly Nintendo
muyoso said:
I don't think you need to have an "apple slavelord" to see that the article that the OP linked to says in the TITLE that:
"Motorola Reports 250,000 XOOM Tablets Shipped"
and then the OP creates a thread that says:
"250,000 Xooms sold, NOT 25,000
So those haters saying 25,000 Xooms were sold were WRONG"
Its called reading comprehension. And yes there is a major difference between shipped and sold. If Motorola SOLD 250k tablets, then there would be significantly more in stores ready to be sold and various retailers would have to adjust their purchase orders from Motorola to compensate for that demand. If they SHIPPED 250k tablets, stores might have only sold 100k meaning that future orders for new Xoom's from Motorola will be slower as retailers have overstocked the item and can shift inventory from one location to another to compensate. That is why there are two separate words and they are not interchangeable.
Also, the entire point of this thread and especially dumb comments like yours, is to prove that the Xoom is popular among consumers. This article does nothing to help prove that point, as it gives ZERO sales figures. Who cares if Motorola shipped 5 million Xooms if consumers only bought 50 of them. I don't really understand why you would even want to bring up an issue like this as you will never "win" against Apple and the entire conversation is stupid to begin with. Who cares how popular your device is among consumers?
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Actually, to add a bit of circumstantial evidence, which I'm aware doesn't mean much, there are a lot of people that know what the Xoom is. I have my Xoom with me at all times, it's my data device, I got rid of my Droid and moved to a dumbphone. Anyways, everywhere I go, people recognize instantly it's not an iPad and usually ask me if it's a Xoom. People are actually interested in it and I've had many chances to demonstrate it's capabilities to people. There's a lot of interest, even if it doesn't translate directly to sales yet. I feel like the attention I get with my Xoom is likened to the attention the early adopters of the iPad got.
Also, you've not addressed my previous post.
The problem is, he didn't just state it in this thread, he stated it in the thread I started before earnings were released.
And it isn't about reading comprehension. It is about understanding how a public company reports. Apple gets to say that they sold every i-whatever that was shipped to an app,e store because apple gets to control how an apple store reports what it is selling. Motorola does not get to control what best buy states, as they are separate companies. Best buy will not allow motorola to ship more xooms than best buy is able to sell unless best buy is able to ship back unsold inventory. Motorola is a tier one producer, and it will not enter into retail agreements that are contingent on mass adoption - they don't need to.
When motorola ships a product, it is a sale for motorola. When the entity motorola shipped to agreed to the shipment, it is because that entity has projected the entire inventory to be sold at some point in the very near future.
Motorola is precluded by FINRA from overstating sales figures in quarterly reports. Motorola cannot count shipped units as sold if the inventory shipped is not sold or accounted for as sold. If moto says shipped, consider it as sold. And while I doubt you will take my word as gospel, just know that my job in the real world depends upon my ability to understand what a company is saying in quarterly reports.
Sent from my Xoom using XDA App
Apple ordered to pay damages to Samsung by Dutch court
http://www.bbc.co.uk/news/business-18529756
hahahaha; excellent
Haha I love the 2nd story in that article. They were fined in Australia for misleading advertisements with the use of "4G". It's about time Apple gets hit back. These patent wars are just ludicrous and probably slowing down product development..
jdelano said:
Apple ordered to pay damages to Samsung by Dutch court
http://www.bbc.co.uk/news/business-18529756
hahahaha; excellent
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Oh yea. Apple really got it good there. /s
You realize that 3/4 patent claims where thrown out of court and Samsung was ordered to pay apple 800000 euros in court fees and Samsung claim of 2.2% frand fee was laughed out of court.
Samsung didn't win unless you ignore 80% of the facts.
Sent from my SPH-D700 using XDA
As nice as it sounds, considering apples a multi billion dollar company, its not much at all
Sent from my SPH-D700 using xda premium
Grompy said:
Haha I love the 2nd story in that article. They were fined in Australia for misleading advertisements with the use of "4G". It's about time Apple gets hit back. These patent wars are just ludicrous and probably slowing down product development..
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Patents aren't half the enemy of mobile progress that wireless carriers are. Prioritize your rage.
As some of you know i started a thread about possibly selling my OG for an infinity. I had someone who wanted to buy it off me for 250.
Well as i was reading through the infinity forums for product reviews i stumbled on a post about a guy that got best buy to honor a price match for random company called surefireshops.com for.... wait for it... 347.49! So i gave it a try and couldn't believe best buy actually did it!
So in the end , if you include the money i got from the guy who wanted my OG tablet, i got a brand new infinity with keyboard for a little over 260 dollars. If you are thinking about upgrading, DO IT! This tablet is amazing and for that price, seriously its a no brainer!
Sent from my ASUS Transformer Pad TF700T
Post a link to where you found how to do it or tell us more how you did it. Now I'm thinking of doing it myself
Sent from my SGH-T769 using Tapatalk 2
Edit: deleted pointless rant
JoinTheRealms said:
The most dodgy site ive seen in a long time, to the point that its actually funny. If your willing to chuck $350 in the bin, maybe you should think about donating to our devs
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Well if you read my post, you would seei didnt actually buy the tablet from that website. I used the price match at best buy and they gave me the infinity at that price at their store. Plus i sold my OG so i actually paid 250, which you would know if you knew how to read.
Sent from my ASUS Transformer Pad TF700T
pierrekid said:
Well if you read my post, you would seei didnt actually buy the tablet from that website. I used the price match at best buy and they gave me the infinity at that price at their store. Plus i sold my OG so i actually paid 250, which you would know if you knew how to read.
Sent from my ASUS Transformer Pad TF700T
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Apologies I did read, but misread, How this guy got best buy to honor a price from surefireshops.com is beyond me lol
abraham.ramirez said:
Post a link to where you found how to do it or tell us more how you did it. Now I'm thinking of doing it myself
Sent from my SGH-T769 using Tapatalk 2
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Hey whats up. Below is the the forum where i learned how to do it. Look at post #34 and on...
http://forum.xda-developers.com/showthread.php?t=1830459&page=4
Its basically a price match. You show the best buy representative the site on your phone. I would try and do it on a day they are really busy.
JoinTheRealms said:
Apologies I did read, but misread, How this guy got best buy to honor a price from surefireshops.com is beyond me lol
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Lol no worries i was like "why is this guy ragging on me, im just trying to spread some awesome deals". Yea i was skeptical about it at first when i saw that the poster said it had worked. But once he provided a picture of his receipt with the price match details the flood gates opened and everyone started going to best buy. Honestly i would not be able to afford the infinity without the deal. Went from paying close to 700 to paying 260....Not bad
pierrekid said:
Lol no worries i was like "why is this guy ragging on me, im just trying to spread some awesome deals". Yea i was skeptical about it at first when i saw that the poster said it had worked. But once he provided a picture of his receipt with the price match details the flood gates opened and everyone started going to best buy. Honestly i would not be able to afford the infinity without the deal. Went from paying close to 700 to paying 260....Not bad
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Great deal but let's be clear you paid 350 for the tab. The fact that you sold your used tf101 really doesn't come into the picture as far as the deal goes.
gottahavit said:
Great deal but let's be clear you paid 350 for the tab. The fact that you sold your used tf101 really doesn't come into the picture as far as the deal goes.
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Well im writing to you on the TF101 forum. Which means, if im not mistaken, most of the users on here own a tf101. Im also posting of upgrading from a tf101 to the infinity. So im assuming that you will be selling your tf101 to help purchase the infinity. So technically everyone on here will pay roughly around the same amount if they use the same price match ans sell their OG transformer for a decent price.
Sent from my ASUS Transformer Pad TF700T
I'm surprised Best Buy would do that, since Best Buy does not match the prices of Internet-only retailers. nor do they match the website prices of their local retail competitors' stores.
Best Buy Puerto Rico stores have their own store price guarantee.
All other stores are not supposed to match internet-only retailers.
Whatever manager in that particular store approved that, he/she will most likely be fired.
They will most certainly take a huge hit to their bottom line if that particular store is doing it excessively.
No wonder Best Buy is in dire straits.
Rob S. said:
I'm surprised Best Buy would do that, since Best Buy does not match the prices of Internet-only retailers. nor do they match the website prices of their local retail competitors' stores.
Best Buy Puerto Rico stores have their own store price guarantee.
All other stores are not supposed to match internet-only retailers.
Whatever manager in that particular store approved that, he/she will most likely be fired.
They will most certainly take a huge hit to their bottom line if that particular store is doing it excessively.
No wonder Best Buy is in dire straits.
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Probably not. Its up to the discretion of each individual manager at a particular best buy. If they feel that they will benefit from giving that particular customer the discount in order to keep their business and also not allow a competitor to have the sale, they will most likely do it. Also i dont know what best you shop at, but the ones where i live always price match online retailers.
Sent from my ASUS Transformer Pad TF700T
pierrekid said:
Probably not. Its up to the discretion of each individual manager at a particular best buy. If they feel that they will benefit from giving that particular customer the discount in order to keep their business and also not allow a competitor to have the sale, they will most likely do it. Also i dont know what best you shop at, but the ones where i live always price match online retailers.
Sent from my ASUS Transformer Pad TF700T
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I was a retail manager for 10 years.
As far as hardware sales go, the profit margin is quite thin.
Selling the tablet at retail, there's a 5 to 6 % profit margin at best.
Retailers make their profit on extended warranties and accessories, not hardware sales.
If a consumer came in with such a price match, and is willing to purchase an extended warranty, i could possibly, although highly unlikely, see the sale going through.
True, the ultimate decision lies with the store manager, as long as the manager's decision is within Best Buy's price matching policy.
In this case, it is not.
http://www.bestbuy.com/site/Payment...ee/pcmcat204400050011.c?id=pcmcat204400050011
Does Best Buy match the prices of Internet retailers?
No. Best Buy does not match the prices of Internet-only retailers or the website prices of our local retail competitors' stores.
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Let me know if you find a clause in there where it states "matching Internet-only retailer's pricing is at a store manager's discretion".
Bottom line, the store manager in the Best Buy you frequent is not abiding by Best Buy's price matching policy.
Period.
Here's a scenario of discretionary decision-making by a Best Buy store manager, still within Best Buy's price matching policy:
Say you went to PC Richard and they had a one day sale on the tablet.
50 dollars less than your local Best Buy down the street.
The PC Richard store manager:
"Sorry sir, we are sold out. First come first serve. While quantities last.
Can i interest you in anything else? No? Ok, have a good day, sir"
So you walk down the street to your local Best Buy with your PC Richard Sunday ad, requesting a price match.
The store manager gets on the phone with one of the PC Richard's store managers.
After a brief conversation, he hangs up the phone and tells you:
"Sir, they are out of stock. I will not match this price."
You explain, with frustration and wild abandon to the manager:
"But, but, I shop here all the time, i'm a regular customer, please i don't have enough money", and blah, blah, blah.
Then the store manager, at his discretion, decides to price match PC Richard's price to hold on to you as a regular customer.
Although the store is not making its 5 to 6 % profit, it is still making a small profit, and retains you as a loyal customer, and the store manager is following the price matching policy.
Anyone who would give a product away at that price, not make a profit, without a thorough investigation of legitimacy and availability of the product at the online retailer, is a blithering idiot, and in the long run, will either be written up, suspended, demoted or lose their job when the store's P & L statement is reviewed by Best Buy Corporate.
I don't know what Best buy you shop at either, but I shop at Best Buy in Manhattan, and i'm a Premier Silver member.
If i brought in that particular price match, i would be laughed at, and rightfully so.
As far as i know, most businesses are in business to make money, not lose it.
Rob S. said:
I was a retail manager for 10 years.
As far as hardware sales go, the profit margin is quite thin.
Selling the tablet at retail, there's a 5 to 6 % profit margin at best.
Retailers make their profit on extended warranties and accessories, not hardware sales.
If a consumer came in with such a price match, and is willing to purchase an extended warranty, i could possibly, although highly unlikely, see the sale going through.
True, the ultimate decision lies with the store manager, as long as the manager's decision is within Best Buy's price matching policy.
In this case, it is not.
http://www.bestbuy.com/site/Payment...ee/pcmcat204400050011.c?id=pcmcat204400050011
Let me know if you find a clause in there where it states "matching Internet-only retailer's pricing is at a store manager's discretion".
Bottom line, the store manager in the Best Buy you frequent is not abiding by Best Buy's price matching policy.
Period.
Here's a scenario of discretionary decision-making by a Best Buy store manager, still within Best Buy's price matching policy:
Say you went to PC Richard and they had a one day sale on the tablet.
50 dollars less than your local Best Buy down the street.
The PC Richard store manager:
"Sorry sir, we are sold out. First come first serve. While quantities last.
Can i interest you in anything else? No? Ok, have a good day, sir"
So you walk down the street to your local Best Buy with your PC Richard Sunday ad, requesting a price match.
The store manager gets on the phone with one of the PC Richard's store managers.
After a brief conversation, he hangs up the phone and tells you:
"Sir, they are out of stock. I will not match this price."
You explain, with frustration and wild abandon to the manager:
"But, but, I shop here all the time, i'm a regular customer, please i don't have enough money", and blah, blah, blah.
Then the store manager, at his discretion, decides to price match PC Richard's price to hold on to you as a regular customer.
Although the store is not making it's 5 to 6 % profit, it is still making a small profit, and retains you as a loyal customer, and the store manager is following the price matching policy.
Anyone who would give a product away at that price, not make a profit, without a thorough investigation of legitimacy and availability of the product at the online retailer, is a blithering idiot, and in the long run, will either be written up, suspended, demoted or lose their job when the store's P & L statement is reviewed by Best Buy Corporate.
I don't know what Best buy you shop at either, but I shop at Best Buy in Manhattan, and i'm a Premier Silver member.
If i brought in that particular price match, i would be laughed at, and rightfully so.
As far as i know, most businesses are in business to make money, not lose it.
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Lol no one is holding a gun to your head and saying go do a price match. Im simply stating that it work at my best buy and ALL the other best buys other users on that forum went too. Just saying.... your kind of ranting lol. I dont care that best buy loses a lil money on me, they make a ton of money as separate company... So breath and relax
{edit} Oh and by the way, i shop at best buy in Manhattan as well. I live in miami but i am actually from the bronx new york. Down here for school. I have price matched at best buys in Miami, Manhattan and Orlando using online retailers....so yea whats your point
Sent from my ASUS Transformer Pad TF700T
pierrekid said:
your kind of ranting lol.
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I'm not ranting, i'm retorting.
pierrekid said:
I dont care that best buy loses a lil money on me, they make a ton of money as separate company.
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Best Buy isn't making a ton of money. They are losing billions. Their 2Q profit dropped 90% and their stock tumbled to a 9 year low.
Best Buy lost $1.7 billion/$4.89 per share, for the period ending March 3.
Best Buy is closing 50 big box stores because they are losing a ton of money.
Install a news app on your tablet or pick up a newspaper once in a while, kid.
pierrekid said:
so yea whats your point
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What's my point?
Do you know how to read?
My point is clear.
As i simply stated in my first reply, i'm surprised Best Buy would honor such a price match, since it goes against their policy, they are suffering a tremendous loss, and it is one of the reasons the company is having serious financial issues.
That is all. Nothing more to it.
Do you have difficulty understanding that?
If so, perhaps you should take a basic reading comprehension course.
And you stated yourself you're surprised Best Buy actually did it, albeit a shady online retailer:
pierrekid said:
So i gave it a try and couldn't believe best buy actually did it!
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And now you're stating that they do it all the time:
pierrekid said:
Also i dont know what best you shop at, but the ones where i live always price match online retailers.
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pierrekid said:
Oh and by the way, i shop at best buy in Manhattan as well. I live in miami but i am actually from the bronx new york. Down here for school. I have price matched at best buys in Miami, Manhattan and Orlando using online retailers....
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You're contradicting yourself now.
I understand you want everyone to know about this, but do you want a prize, or perhaps everyone's praise and admiration because of this awesome "deal"?, and you take offense to any reply that doesn't praise or admire you for posting it?
Relax, school boy. I'll give you a cookie if you want.
Rob S. said:
I'm not ranting, i'm retorting.
Best Buy isn't making a ton of money. They are losing billions. Their 2Q profit dropped 90% and their stock tumbled to a 9 year low.
Best Buy lost $1.7 billion/$4.89 per share, for the period ending March 3.
Best Buy is closing 50 big box stores because they are losing a ton of money.
Install a news app on your tablet or pick up a newspaper once in a while, kid.
What's my point?
Do you know how to read?
My point is clear.
As i simply stated in my first reply, i'm surprised Best Buy would honor such a price match, since it goes against their policy, they are suffering a tremendous loss, and it is one of the reasons the company is having serious financial issues.
That is all. Nothing more to it.
Do you have difficulty understanding that?
If so, maybe you should take a basic reading comprehension course.
And you stated yourself you're surprised Best Buy actually did it, albeit a shady online retailer:
And now you're stating that they do it all the time:
You're contradicting yourself now.
I understand you want everyone to know about this, but do you want a prize, or perhaps everyone's praise and admiration because of this awesome "deal"?, and you take offense to any reply that doesn't praise or admire you for posting it?
Relax, school boy. I'll give you a cookie if you want.
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lmao... the simple fact that your taking this much time out of your simple life to bring up quarter earning of best buy to prove a non existing point is hilarious. Lol you win...happy? Ill enjoy my new tablet and continue spreading this great deal while you pout .
Sent from my ASUS Transformer Pad TF700T
pierrekid said:
Ill enjoy my new tablet and continue spreading this great deal while you pout .
Sent from my ASUS Transformer Pad TF700T
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I'm not pouting.
I have a TF700T, and a TF101.
Rob S. said:
I'm not pouting.
I have a TF700T, and a TF101.
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....lol and i care you have both because?
Sent from my ASUS Transformer Pad TF700T
Rob S. said:
...
I understand you want everyone to know about this, but do you want a prize, or perhaps everyone's praise and admiration because of this awesome "deal"?, and you take offense to any reply that doesn't praise or admire you for posting it?
Relax, school boy. I'll give you a cookie if you want.
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Click to collapse
Pierrekid, you might want to sit down. You got owned pretty hard. Rofl.