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Getting out a ETF - idea - EVO 4G General

Just spent 45 mins trying to download a Google voicemail. No dice. That's how bad sprint 3G is in downtown Chicago. It is pretty much unusable. After calling Sprint and getting nowhere as usual, I am done and want out of my contract (this is not a bash sprint thread - just the facts).
I really don't feel like paying the ETF considering I can't use something I am paying for. I was thinking of just filing a small claims lawsuit (not a lawyer or anything - but had a friend who did something similar). It takes about an hour to file (I think) and costs $75. I don't believe sprint would bother fighting it - they would prob just contact me to settle (I want out of contract sans ETF and they pay court fees). It sure would get their attention if a bunch of people started doing this.
Viable? Looking for opinions - never done anything like this before and I figure if nothing else it would be a learning experience. Judge Wapner here I come!

wiltok said:
Just spent 45 mins trying to download a Google voicemail. No dice. That's how bad sprint 3G is in downtown Chicago. It is pretty much unusable. After calling Sprint and getting nowhere as usual, I am done and want out of my contract (this is not a bash sprint thread - just the facts).
I really don't feel like paying the ETF considering I can't use something I am paying for. I was thinking of just filing a small claims lawsuit (not a lawyer or anything - but had a friend who did something similar). It takes about an hour to file (I think) and costs $75. I don't believe sprint would bother fighting it - they would prob just contact me to settle (I want out of contract sans ETF and they pay court fees). It sure would get their attention if a bunch of people started doing this.
Viable? Looking for opinions - never done anything like this before and I figure if nothing else it would be a learning experience. Judge Wapner here I come!
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Here's my suggestion.
I'm assuming that you've called Sprint more than once and thus it is in the notes, right?
Call *2, dial 000000000 until it moves you along.
And explain that because you aren't getting the service you're promised you want out of your contract with no fee.
They will extend that to you. They have to because they aren't fulfilling their end of the contract. They actually extended that to me although I'm not cancelling.

Downtown Chicago as well and the worst service I've ever had...but mine is going on 2 months worth of horrible service...before my 3G was so fast I never even had to think about putting on the 4G...
I've loved Sprint but two months without proper service is making me want to jump...I may be a G2X owner shortly.

After countless calls and dealings with tech after tech about my data speeds. They are finally going to take care of me. My bill will be adjusted every month until the speeds are back to normal. And my upgrades have been reset as well my etf was waved too. I got so much because of how the "tech" handled my ticket. Basically told me to deal with it. I have been in contact with a very helpful and nice lady on the ceo's team and she made sure I was taken care of.
So send an email to the ceo's office be nice and they should take care of you
from my phone duh

They let me out when I moved here to Washington because there was no signal at all. All I had to do was email/fax them proof I was living here. They sent someone out to check it though to verify it was true. Going to miss my EVO but have to have service.

It states in your contract that they have the authority to assess an ETF upon termination of contract, tower and throughput issues are not valid nullification points.
If you take them to small claims, they'll just wave your contract in your face and be done.
In all seriousness, just escalate as far as it needs to go. Retentions will do just about anything, save for waiving ETF.

Sunsparc said:
It states in your contract that they have the authority to assess an ETF upon termination of contract, tower and throughput issues are not valid nullification points.
If you take them to small claims, they'll just wave your contract in your face and be done.
In all seriousness, just escalate as far as it needs to go. Retentions will do just about anything, save for waiving ETF.
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They are required to give you a certain level of service and if they can't provide it then they violate the contract.
They will waive it.

I knew how poorly it was going to go but I figured I was going to call anyway.
First person told me there were no problems with their towers and asked about hardware replacement. I said no, when I'm in areas that I get a good signal my phone works fine...2nd person said there were problems (i knew it) and that they are working on it. He also mentioned possibly letting me out ETF free.
I really don't want to go that route though, I just want the service I was getting to come back, I loved Sprint's service when it's working. I don't want to ditch the carrier just because of two bad months but nobody has confirmed anything on it getting any better, which I know they can't.

I called retentions awhile back, stated that tech support says the area is fine and working as it should, I said, no, it isn't and it hasn't been for months...I went to some local Sprint stores and asked the employees there, which informed me that, yes, the towers have been stuck in the middle of being upgraded for 6+ months now because Qwest hasn't installed the new T1 lines yet. All the lady in retentions would say was Okay and act dumb. I guess I could keep trying.

wiltok said:
It takes about an hour to file (I think) and costs $75.
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It costs over $200 to file a suit in small claims court here in Miami-Dade county, so I'd look into that before digging any deeper into this. I doubt Sprint will send out a lawyer to contest a $200 case, but it may cost you as much as the ETF itself would just to TRY and get out of it this way.
Just continue to call and complain. Eventually, you will come across an employee who will help you.

Hrshycro said:
I called retentions awhile back, stated that tech support says the area is fine and working as it should, I said, no, it isn't and it hasn't been for months...I went to some local Sprint stores and asked the employees there, which informed me that, yes, the towers have been stuck in the middle of being upgraded for 6+ months now because Qwest hasn't installed the new T1 lines yet. All the lady in retentions would say was Okay and act dumb. I guess I could keep trying.
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I hope they are putting in like 30 T1 lines!

The Sprint CS rep told me that there was a notation associated with my area 'users may experience slower data speeds'. They are acknowledging there is a problem - and they aren't kidding! It doesn't take much bandwidth to download a voicemail. Data speeds are non existent.

wiltok said:
The Sprint CS rep told me that there was a notation associated with my area 'users may experience slower data speeds'. They are acknowledging there is a problem - and they aren't kidding! It doesn't take much bandwidth to download a voicemail. Data speeds are non existent.
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Agreed which is why they are violating the contract. Thus no ETF

OP - here. A previous poster was correct - looks like it costs $120 to file a small claims suit and i would also have to pay an appearance fee of $176. That ain't gonna work! Oh well - have to see what Sprint will do for me...

Hrshycro said:
I called retentions awhile back, stated that tech support says the area is fine and working as it should, I said, no, it isn't and it hasn't been for months...I went to some local Sprint stores and asked the employees there, which informed me that, yes, the towers have been stuck in the middle of being upgraded for 6+ months now because Qwest hasn't installed the new T1 lines yet. All the lady in retentions would say was Okay and act dumb. I guess I could keep trying.
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What's hilarious about that is that a T1 line only has capacity to serve a single customer with a really good 3G speed (1.5Mbps), or two with a so-so speed (750 Mbps). My cable modem equals TWELVE T1 lines. So if they're waiting for T1 lines to be installed to the tower, that explains a LOT.
Or the reps just don't have a clue what they're talking about. That's probably more likely.

wiltok said:
OP - here. A previous poster was correct - looks like it costs $120 to file a small claims suit and i would also have to pay an appearance fee of $176. That ain't gonna work! Oh well - have to see what Sprint will do for me...
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Yea, I knew it. Once you take someone to small claims court, you usually end up suing for court costs, too. However, you have to pay the charges up front and you could still lose and end up having to pay the ETF anyway.

Call them or email them (or chat) and tell them you want a credit on your bill (even for now) they gave me $50 off my bill just for calling them and bugging them lol I also asked for credit off my bill.
Also just use a verizon prl and they will give you the boot.

mattykinsx said:
They are required to give you a certain level of service and if they can't provide it then they violate the contract.
They will waive it.
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No, they are not. It's in the contract. Service is not guarenteed.

Just use the verizon roaming trick and use large amounts of data for a few months.

wiltok said:
I was thinking of just filing a small claims lawsuit (not a lawyer or anything - but had a friend who did something similar). It takes about an hour to file (I think) and costs $75. I don't believe sprint would bother fighting it - they would prob just contact me to settle (I want out of contract sans ETF and they pay court fees). It sure would get their attention if a bunch of people started doing this.
Viable? Looking for opinions - never done anything like this before and I figure if nothing else it would be a learning experience. Judge Wapner here I come!
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Sunsparc said:
If you take them to small claims, they'll just wave your contract in your face and be done.
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(IANAL)
Alright, I hate to be the bearer of bad news, but DO NOT take them to court. There is a section in the Sprint PCS Terms and Conditions of Service (that you signed) specifically stating that you agree that all disputes will not be taken to court but arbitrated. If you take them to court they will show that you agreed not to, judge will drop the case, and you will be liable for both your court fees as well as Sprint's (You are not liable for Sprint's arbitration fees though if you go that route). Quoting all relevant parts of the T&C now. There is an exception to that for small claims court, but you would definitely lose against Sprint and still have to pay their court fees.
It is almost always the better route to fight with them AND SEND THEM WRITTEN NOTICE OF YOUR DISPUTE until they let you out of contract. Also STOP using the phone during the dispute that way you can get them to waive any monthly bills AFTER the written notice of dispute.
Sprint PCS Terms and Conditions of Service said:
DISPUTE RESOLUTION
We Agree To First Contact Each Other With Any Disputes We each agree to first contact each other with any disputes and provide a written description of the problem, all relevant documents/information and the proposed resolution. We agree to contact each other as described in the Providing Notice to Each Other Under The Agreement section of the Ts&Cs.
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Sprint PCS Terms and Conditions of Service said:
Instead Of Suing In Court, We Each Agree To Arbitrate Disputes We each agree to finally settle all disputes (as defined and subject to any specific exceptions below) only by arbitration. In arbitration, there’s no judge or jury and review is limited. However, just as a court would, the arbitrator must honor the terms and limitations in the Agreement and can award the same damages and relief, including any attorney’s fees authorized by law. The arbitrator’s decision and award is final and binding, with some exceptions under the Federal Arbitration Act ("FAA"), and judgment on the award may be entered in any court with jurisdiction. We each also agree as follows:
(1) "Disputes" are any claims or controversies against each other related in any way to our Services or the Agreement, including, but not limited to, coverage, Devices, privacy, or advertising, even if it arises after Services have terminated — this includes claims you bring against our employees, agents, affiliates or other representatives, or that we bring against you.
(2) If either of us wants to arbitrate a dispute, we agree to send written notice to the other providing a description of the dispute, previous efforts to resolve the dispute, all supporting documents/information, and the proposed resolution. Notice to you will be sent as described in the Providing Notice to Each Other Under The Agreement section of the Ts&Cs and notice to us will be sent to: General Counsel; Arbitration Office; 2001 Edmund Halley Drive VARESP0513-502; Reston, Virginia 20191. We agree to make attempts to resolve the dispute. If we cannot resolve the dispute within forty-five (45) days of receipt of the notice to arbitrate, then we may submit the dispute to formal arbitration.
(3) The FAA applies to this Agreement and arbitration provision. We each agree the FAA’s provisions, not state law, govern all questions of whether a dispute is subject to arbitration.
(4) Unless we each agree otherwise, the Arbitration will be conducted by a single neutral arbitrator and will take place in the county of the last billing address of the Device. We will agree on the arbitrator, and if we cannot agree, then the arbitrator will be appointed by the court as provided by the FAA.
(5) The arbitration will be governed by the arbitration rules selected by the Arbitrator. The federal or state law that applies to the Agreement will also apply during the arbitration.
(6) We each agree not to pursue arbitration on a classwide basis. We each agree that any arbitration will be solely between you and us (not brought on behalf of or together with another individual’s claim). If for any reason any court or arbitrator holds that this restriction is unconscionable or unenforceable, then our agreement to arbitrate doesn’t apply and the dispute must be brought in court.
(7) We each are responsible for our respective costs relating to counsel, experts, and witnesses, as well as any other costs relating to the arbitration. However, we will cover any arbitration administrative or filing fees above: (a) $25 if you are seeking less than $1,000 from us; or (b) the equivalent court filing fees for a court action in the appropriate jurisdiction if you are seeking $1,000 or more from us.
Exceptions To Our Agreement To Arbitrate Disputes Either of us may bring qualifying claims in small claims court. In addition, this arbitration provision does not prevent you from filing your dispute with any federal, state or local government agency that can, if the law allows, seek relief against us on your behalf.
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Sprint PCS Terms and Conditions of Service said:
No Class Actions
TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE ANY RIGHT TO PURSUE DISPUTES ON A CLASSWIDE BASIS; THAT IS, TO EITHER JOIN A CLAIM WITH THE CLAIM OF ANY OTHER PERSON OR ENTITY, OR ASSERT A CLAIM IN A REPRESENTATIVE CAPACITY ON BEHALF OF ANYONE ELSE IN ANY LAWSUIT, ARBITRATION OR OTHER PROCEEDING.
No Trial By Jury
TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY LAWSUIT, ARBITRATION OR OTHER PROCEEDING.
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Related

First off, anyone who works for Sprint know about this 90 day probation period before I'm allowed payment plans on my bill? Working in a Sprint store and working in the oppressing dictatorship they call Sprint Customer Service are two very different things it would seem, so if anyone who actually works for Sprint Customer Service (call centers) would please enlighten me about this policy that I've never heard of and never read about in my Agreement, it would be much appreciated.
The “Honeymoon” is over (30 day return trial period) I love the phone its better than the iPhone 4 in almost every way (horrendous build quality, horrendous audio/video recording are the only two major cons I see with the evo).The 4g is nice to have at home and in most places when I'm outside, But... now Sprint is beginning to show their true colors with their Gestapo-like tactics, I asked for a grace period or promise to pay at a certain date so I won't be "hotlined" anymore, every single rep I spoke to on the phone were spitting the same old premeditated scripts at me, supervisors were even worse and very aggressive, when I asked to be transfer to a higher up department I would wait ages(30-40mins) only to be hunged up on by a person who seems to never have good reception and can barely hear me…
During my 30 day trial the two times that I did call(for MSL, forgot it the first time) Sprint Customer Service they were very polite and willing to help me with any issue I had. So now that I’m stuck with them for 2 years they feel like they can just treat me like a piece of **** it would seem.
When I had T-Mobile they would bend over backwards to keep me happy, they were very friendly and polite, never hunged up on me, treated me with respect and not just like another number.
I love the phone but I can’t deal with these Gestapo drones, They remind me of the Vogons from The Hitchikers guide to the Galaxy, mindlessly bureaucratic and aggressive. (http://en.wikipedia.org/wiki/Vogon)
If I knew how 2 face these a-holes were I wouldn’t of even enter that Radioshack on that day of June 4th
They won't set up a payment plan or promise to pay with me because I haven't been a customer with them for 90 days yet! So I'm just a slimey slithering worm rolling in my own feces to them.
They are suspending my account next Monday July 19th I told them I will have funds available the following day Tuesday July 20th and will Pay my past due but they refuse to work with me! $25 reactivation fee. All they care about is squeezing as much money out of the customer as possible, that clutch $10 “premium data fee” should have been a huge RED flag. Thank god for the awesome XDA developer community for keeping me at least partially sane through these hard times! =)
If anyone of you is wondering, I’m in-between jobs, the bank gobbled up my past two paychecks so I was not able to keep up on my bills, and this was at the end of my 30 day trial ironically. Now there’s no way to cancel my service with Sprint without paying the $200 ETF, since I’m 10 days out of the 30 day trial.
This was more of a rant more than anything, but I would be very grateful if any current or previous Sprint Employees can give me some insight on how to penetrate the big red bureaucratic wall that is Sprint Customer Service Thank you!

Doesn't really sound like their fault at all. Balance your money.

should have thought twice before getting a $200 phone with $10 premium data charge when you're in between jobs.

I lost my job on July 4th lol

Sorry to hear about your run of bad luck. I'm past my 30 days also, and Sprint customer service has been good to me.

You just have bad luck.

vbyt said:
should have thought twice before getting a $200 phone with $10 premium data charge when you're in between jobs.
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X2! Bought on 06/04 fired on 07/04. Pretty sure you could've cancelled on 07/05 under the circumstances.
--- First post in over 2 years of having been here. Wow.

They have been pretty good with me. I didn't know about the automated payment discount, so they took off the difference from my bill for me.
Good luck on getting a new job. I put an ad out to hire a photo editor for my company and got 367 applications. They are applicants top of their class having masters and can't get jobs right now. My advice is to take ANY job right now and quit after finding a better job. $10 an hour is better the $0 an hour.

90 day "probational" period is what I'm the most PO'd about. I've never heard of such policy. Its like saying "I don't trust you, you're a piece of sh** to me until you pay me for 90 days. So go *** yourself until then." -Sprint

rutter9 said:
They have been pretty good with me. I didn't know about the automated payment discount, so they took off the difference from my bill for me.
Good luck on getting a new job. I put an ad out to hire a photo editor for my company and got 367 applications. They are applicants top of their class having masters and can't get jobs right now. My advice is to take ANY job right now and quit after finding a better job. $10 an hour is better the $0 an hour.
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Agreed I've even applied at Walmart and Mcdonalds!

lmao, yeah dude it really all comes down to "you shouldnt buy something you cant afford" rutter hit the nail with her first comment

Tundricles said:
I lost my job on July 4th lol
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Hmm I remember on another cellphone forums (can't link that site ;P) there was a list of numbers with a few that would get you straight past tech support and to the higher ups. I remember the had some pretty high up number too, but I'm not sure if the numbers still work. I'll see if I can find the list.

sucks to be you ! how is this sprints fault ?

Tundricles said:
Agreed I've even applied at Walmart and Mcdonalds!
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One of my friends has his masters and is an English teacher (was) right now he's washing dishes!

YOU lost YOUR job and can't afford the contract that YOU signed. How is this Sprint's problem? Seriously, that's just horrible luck for you, but don't blame Sprint for your own misfortune.

I have said for years "Sprint is a great phone company until you have to speak with them or need customer service"
I have learned to not let myself get so enraged at their lack of customer service. I choose to be their customer and sometimes I wish I didn't get a 27% discount because there have been SOOOO MANY times I would have told them to please shove their attitudes somewhere and bill me the ETF's. EVERY time I call it's like they assume I'm trying to scam them out of something. It's like once you are beyond 30 days and committed to the "agreement" they don't care if you leave or stay but they'll be damned if your gonna get good customer service.
I love my phone and I get great service (reception, 3g and cdma) and my monthly bill is very reasonable but the way Sprint conducts their customer lack-of-service is pretty disgusting.

They won't work with you because you haven't proven yourself to be a credible customer. The fact of the matter is, you started service with them on June 4th. FFWd to today, 40 days later, and you cannot honor your contract to pay the first month's charges.... So they suspend your account until you pay up. Sounds to me like you should've planned better and left a buffer of $ to pay your obligations. How is it their responsibility to bend the rules for an irresponsible customer? It's not. Learn from it.

I would suggest emailing them. Whenever I've emailed them I get a return phone call by one of the people higher up in the company. The first line CS people are always going to give you the scripted response, I'm just glad that I can understand them now since they now have people who's first language is English.
I've been a Sprint customer for about 9yrs, their CS is stellar now compared to what it was.

Jye75 said:
They won't work with you because you haven't proven yourself to be a credible customer.
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Not entirely true. I've been a Sprint customer for more than 7 years and I've NEVER had my service disconnected for late payment and they still treat me like an opponent not a customer.

nebenezer said:
Not entirely true. I've been a Sprint customer for more than 7 years and I've NEVER had my service disconnected for late payment and they still treat me like an opponent not a customer.
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Probably a crap rep then.
My familie's been with them a while always treated us well.
Then again 4 lines, and we always buy 4 phones at once.
We also have a business line with like 12 nextels on it.

Just when it appeared that Sprint was finally pulling their head out the sand, they finally have good (rather, great!) devices, they are rolling out the fastest network available in many cities, they fumble, pathetically. Kinda like handing it off on the 1 yard line, running back jumps over the pile and ball gets knocked loose, game over, you lose.
Effective now, if you are getting ANY employee discount, they are discontinuing it on every line after the first two:
"Discount Policy Change Notice
Effective 8/27/10, discounts will no longer apply to the monthly recurring charge for Add-a-Phone lines beyond the first two lines on family or share plans."
And if that weren't enough, if you have any add-ons (regardless of if it is first, second, or 5th line) your discount is gone too.
Discount Policy Change Reminder
"As a reminder, effective 8/1/10, employee/member discounts no longer apply to add-on services with a monthly recurring charge of $29.99 or less. Examples include, but are not limited to, Messaging Add-Ons, Data Packs, Data Premier."
Pathetic.
Anyone who wants to tell me "well if you don't like it, you can go somewhere else" save yourself the time, I plan on it.

That's quite the misleading thread title to get us to look at old news.

derrickj said:
Just when it appeared that Sprint was finally pulling their head out the sand, they finally have good (rather, great!) devices, they are rolling out the fastest network available in many cities, they fumble, pathetically. Kinda like handing it off on the 1 yard line, running back jumps over the pile and ball gets knocked loose, game over, you lose.
Effective now, if you are getting ANY employee discount, they are discontinuing it on every line after the first two:
"Discount Policy Change Notice
Effective 8/27/10, discounts will no longer apply to the monthly recurring charge for Add-a-Phone lines beyond the first two lines on family or share plans."
And if that weren't enough, if you have any add-ons (regardless of if it is first, second, or 5th line) your discount is gone too.
Discount Policy Change Reminder
"As a reminder, effective 8/1/10, employee/member discounts no longer apply to add-on services with a monthly recurring charge of $29.99 or less. Examples include, but are not limited to, Messaging Add-Ons, Data Packs, Data Premier."
Pathetic.
Anyone who wants to tell me "well if you don't like it, you can go somewhere else" save yourself the time, I plan on it.
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So what? If not getting discounts that MOST people don't get anyway, is a deal breaker for you ("waaah, I'm no longer in the special club"), then buh-bye.
If it's a matter of not being able to afford the STANDARD rates... then I say, learn how to manage your damn $$.
Such a sense of entitlement in America these days. C'mon people, the biggest hurdle in a lot of people's lives is their own ego.

Good luck finding what Sprint offers for cheaper even without the discount.

Yeah.. old news man
Your thread title suggests they are discontinuing ALL discounts, not just on the added lines. Considering my 27% discount only saves me ~$5 on my $20 added line I'm not sweating it. Not to mention (and I could be mistaken) I believe this applies to FUTURE lines, not current.. My discount is still there for my 3rd line.. guess we'll see when my next bill drops..

Jye75 said:
So what? If not getting discounts that MOST people don't get anyway, is a deal breaker for you ("waaah, I'm no longer in the special club"), then buh-bye.
If it's a matter of not being able to afford the STANDARD rates... then I say, learn how to manage your damn $$.
Such a sense of entitlement in America these days. C'mon people, the biggest hurdle in a lot of people's lives is their own ego.
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Couple of tips for you:
1) Read original post, already mentioned I was leaving, has nothing to do with being in a "special club" rather Sprint, not me, Sprint, changed their terms. I made my decision.
2) I would be willing to compare W-2's with you, I can assure you that my money is a) being managed far more effectively than yours and 2) there is more of it to manage.
3) Learn definition of entitlement. Why do you think anyone offers discounts? As an "entitlement"?!!? I think the word you are looking for is "incentive" and I have lost mine with Sprint.

nebenezer said:
Yeah.. old news man
Your thread title suggests they are discontinuing ALL discounts, not just on the added lines. Considering my 27% discount only saves me ~$5 on my $20 added line I'm not sweating it. Not to mention (and I could be mistaken) I believe this applies to FUTURE lines, not current.. My discount is still there for my 3rd line.. guess we'll see when my next bill drops..
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I edited the title. This is definitely for existing lines, I already had the discussion. It is also new news to me because I have electronic billing and you have to click a hyperlink to see it. Seriously, you have to click a hyperlink. All the other text is printed and a major change is announced and you have to click a hyperlink, I'm just saying.

derrickj said:
I would edit the title but it won't let me. This is definitely for existing lines, I already had the discussion. It is also new news to me because I have electronic billing and you have to click a hyperlink to see it. Seriously, you have to click a hyperlink. All the other text is printed and a major change is announced and you have to click a hyperlink, I'm just saying.
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Interesting about the link..
And you cant edit the title of the thread? I've never had that problem before..
When you hit edit on the OP the thread title shows as the title of the OP.. cool

derrickj said:
Couple of tips for you:
1) Read original post, already mentioned I was leaving, has nothing to do with being in a "special club" rather Sprint, not me, Sprint, changed their terms. I made my decision.
2) I would be willing to compare W-2's with you, I can assure you that my money is a) being managed far more effectively than yours and 2) there is more of it to manage.
3) Learn definition of entitlement. Why do you think anyone offers discounts? As an "entitlement"?!!? I think the word you are looking for is "incentive" and I have lost mine with Sprint.
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1) I did read, and said, "Buh-bye". So why are you still here?
2) What are you, 5? I manage my money just fine, and something tells me that if you are so up in arms about losing discounts that don't amount to much over the course of a year, then a) your money ISN'T being managed better than mine, not that it matters either way. b) WTF makes you believe you know where my 6 figure annual salary lies?
3) I know the definition of entitlement, and you are displaying a sense of it with your words. Boo-hoo, you don't get a discount anymore, so you're going to stomp away mad like a child and go elsewhere. Discounts aren't incentives, they're perks. The incentive with Sprint is that you still get better rates than any other major carrier, and an awesome phone.
Now shut up and color.

/buh-bye, don't care, hate Sprint more.

there are other .. providers that might be cheaper..
Try metroPCS or similar companies in your area. the only thing is that their service is limited to local area and you pay for roaming.
but for the big 4... it will be hard to get a cheaper plan.
....
PS.. that does suck that sprint did that. They should at least grandfather the current users and plans.

Dan330 said:
there are other .. providers that might be cheaper..
Try metroPCS or similar companies in your area. the only thing is that their service is limited to local area and you pay for roaming.
but for the big 4... it will be hard to get a cheaper plan.
....
PS.. that does suck that sprint did that. They should at least grandfather the current users and plans.
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I appreciate your civility, obviously some true losers on these forums. My point was not that I want something cheaper, rather that Sprint makes a poor business decision by removing something they offered as an incentive to encourage people to sign up for their service. Would I have signed up with Sprint without the discount? Absolutely not. Not because I can't afford it, (that's just such a lame argument and one that I guess its those who can't think of first) but you look and see what you are getting for you money and you make the decision. I was paying less, I was getting less. Now I might be able to pay marginally less but its not worth it. My post was to inform as I just learned this. Surprised to see so many people so passionate about their cellular provider.
Can't imagine what would happen if I insulted their water company.

derrickj said:
I appreciate your civility, obviously some true losers on these forums. My point was not that I want something cheaper, rather that Sprint makes a poor business decision by removing something they offered as an incentive to encourage people to sign up for their service. Would I have signed up with Sprint without the discount? Absolutely not. Not because I can't afford it, (that's just such a lame argument and one that I guess its those who can't think of first) but you look and see what you are getting for you money and you make the decision. I was paying less, I was getting less. Now I might be able to pay marginally less but its not worth it. My post was to inform as I just learned this. Surprised to see so many people so passionate about their cellular provider.
Can't imagine what would happen if I insulted their water company.
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Really? In what advertisement campaign, might I ask, did you see this as a selling point to the general public?
I don't really care if you don't like Sprint, to each his own. However, you're leaving over a matter of a few dollars a month that was never promised to you to begin with... and it's Sprint's poor business decision?
Take this for example, I spent 14 years in the Air Force, and over that time, many stores and companies offered various levels of military discounts. Many of them stopped for one reason or another, and there were some military members who complained, "Lowe's (or whatever store) doesn't do military discounts anymore, I'm not going there." But most of us knew it was originally something that the chain did to show appreciation, and it simply came to a conclusion as things do, and we would then pay full price for purchases like everyone else.

Jye75 said:
Really? In what advertisement campaign, might I ask, did you see this as a selling point to the general public?
I don't really care if you don't like Sprint, to each his own. However, you're leaving over a matter of a few dollars a month that was never promised to you to begin with... and it's Sprint's poor business decision?
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It was never promised to me? How do you think I got it? Magic? Did I ever say it was offered to the General Public or in advertising campaign? I said it was offered as an incentive to get people who would otherwise not use their service to use their service. Do you think they would offer it if they didn't have to?
Sprint's poor business decision?
If I have to explain that, I will just leave you wondering.

derrickj said:
It was never promised to me? How do you think I got it? Magic? Did I ever say it was offered to the General Public or in advertising campaign? I said it was offered as an incentive to get people who would otherwise not use their service to use their service. Do you think they would offer it if they didn't have to?
Sprint's poor business decision?
If I have to explain that, I will just leave you wondering.
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Obviously, they DON'T have to, which is why they terminated those discounts.
Discounts are the exception, not the standard. It's not a poor business decision to charge people the amount that is stated in the standard rates. If I have to explain THAT to you, then well...
I'm contemplating words that start with the letter "M"... moron.

derrickj said:
I appreciate your civility, obviously some true losers on these forums. My point was not that I want something cheaper, rather that Sprint makes a poor business decision by removing something they offered as an incentive to encourage people to sign up for their service. Would I have signed up with Sprint without the discount? Absolutely not. Not because I can't afford it, (that's just such a lame argument and one that I guess its those who can't think of first) but you look and see what you are getting for you money and you make the decision. I was paying less, I was getting less. Now I might be able to pay marginally less but its not worth it. My post was to inform as I just learned this. Surprised to see so many people so passionate about their cellular provider.
Can't imagine what would happen if I insulted their water company.[/QUOTE
Being new to the board I can honeslty say there are some real ****-heads on here. Then you have the people who may come off in the wrong way. Still take stuff with a gain of salt when in a fourm online.
As for the discount I have not seen or heard of anything about it, not saying I don't care. I truely do. I have worked for Sprint when it was the PCS network. One thing that my manager said that has proven time and time again is that Sprint is the LEADER in the celluar busniess. When they make a move to do something all the other cell phone compaines follow. interesting when sprint announce the Everything Plan I was expecting chaos. I have a 23% discount. My bill is $160 right now. Without it its $190. $30 is the difference with 2 phones. Even with one phone on AT&T or any other network I would not have the same thing. Plan to Plan and Add-ons ..Etc. I would be paying close to the money I pay now.
my opinion - if its 1 user 2 phones. Drop the other phone and pay a cheaper rate. If it's 2 users 2 phones. get that other person to pay there half of the bill. You might already know this, so lets move forward.
As you can see Cell Phones are not Analog anymore!! So chances are as we move forward they are going to require more and more data or coverage.
I feel your pain. We live in the US, so by proxy we are going to get screwed when big corps. like this make these desicions. I hope I wasn't rude or being a douche but stop crying about $30 or less discount or plan changes.
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Also can you provide the hyperlink. I would like to see this.

Wallabe said:
Also can you provide the hyperlink. I would like to see this.
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The hyperlink is on a secured link. I actually have to be logged into my account but here is a screen shot. Seems like there are people who don't know that the "Employee Discount" doesn't mean you are a Sprint employee, just means you have a job, which many are clearly (and understandably) lacking.

Jye75 said:
Obviously, they DON'T have to, which is why they terminated those discounts.
Discounts are the exception, not the standard. It's not a poor business decision to charge people the amount that is stated in the standard rates. If I have to explain THAT to you, then well...
I'm contemplating words that start with the letter "M"... moron.
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If you take a business class someday, perhaps it will be clearer. I have neither the time nor the inclination to shed the light on this for you and I doubt you have the ability to comprehend.

I love these threads. Boo Hoo, they are taking away my discount. I heard that they are creating a new cell phone providor called crymeariver, you might want to check them out.

Anybody here had any dealings with Sprint Early Termination? I wonder if there is some sort of lemon clause or something. I'm on my 4th EVO in 4 months. Screen, USB, Volume Rocker, USB. They have replaced it under warranty each time, no charge. I guess i have a pretty good argument. This is a business phone/account so down time is money. Even if its only a couple hours each issue. Well you can bet that i'll give it a try. Hopefully the Nexus S will give me the nudge i need to call and raise hell. My 4th New EVO will be here Tuesday. At least i'll have a new phone to sell.. That's if you can keep the phone when you early terminate. Can you? I wonder if you can keep it if they let you out early... Like my situation. Hmmm Anybody had any dealings with either scenario? Thanks in advance!
ps. Please dont turn this thread in to an EVO is a great phone, why would you want to cancel thread. I know its a great phone.. When it works. I really want to get back to t-mobile. I had absolutely no issues with them in the past...Years of service. They are cheaper and their 4g is available in my area. Sprint is not, and has no plans to be any time soon. Thanks so much.

When I was on my Fourth Evo in three months, I called and told them that their customer service sucked and that T-Mobile customer service was way better. Told them that I was seriously rethinking my choices in switching to Sprint. After about 30 minutes of putting down the customer service rep's supervisor, they transfered me to someone higher up who told me that they would cancel my service.
That wasn't my objective, my objective was getting a credit because I was traveling about 30 miles to the store where I purchased my phone to get replacements. That was a 45 minute trip each way, plus waiting in the store for an average of 45 minutes. That's 2 hours and 15 minutes with no compensation. In the end, I ended getting a 100 dollar credit and was put on a employers discount plan.

I sometimes wonder whether there's some kind of check box or something in our account information that tells customer service who won't take any crap. They used to kick me around, but they've treated me like a VIP ever since I reported Sprint to the Better Business Bureau and the States Attorneys General of both California (where I live) and Kansas (where Sprint does).
This dates back to when the Treo 600 was Sprint's flagship phone. I bought one when they were brand new and exactly a year and a week later it quit connecting to the network. Sprint told me that they couldn't fix a phone that was out of warranty (even for a fee) and I'd have to send it to Palm. Palm insisted (correctly) that they were under contractual obligation which prevented them from fixing Sprint phones and I'd have to take it to Sprint. Neither company would budge so I was stuck with a broken phone which was still one of Sprints flagship products.
Now I didn't think it was right that an expensive device like a year-old Treo 600 could be considered disposable, so I complained to the organizations I mentioned above and it wasn't long before I was contacted by a representative from Sprint's "Executive & Regulatory Services" who was eager to help me. Too bad it was before Verizon coined the phrase 'cause I would have loved to ask them "Can you hear me now?"
Anyway, I got a new Treo 650 (when they were still vaporware), a generous credit, and a guarantee that Sprint had addressed the "misunderstanding" and it wouldn't happen to other customers. And like I said, I've been treated like a VIP when I call Sprint ever since.
Apparently they don't forget who they can kick around and who they can't.
Pete

PGRtoo said:
I sometimes wonder whether there's some kind of check box or something in our account information that tells customer service who won't take any crap. They used to kick me around, but they've treated me like a VIP ever since I reported Sprint to the Better Business Bureau and the States Attorneys General of both California (where I live) and Kansas (where Sprint does).
This dates back to when the Treo 600 was Sprint's flagship phone. I bought one when they were brand new and exactly a year and a week later it quit connecting to the network. Sprint told me that they couldn't fix a phone that was out of warranty (even for a fee) and I'd have to send it to Palm. Palm insisted (correctly) that they were under contractual obligation which prevented them from fixing Sprint phones and I'd have to take it to Sprint. Neither company would budge so I was stuck with a broken phone which was still one of Sprints flagship products.
Now I didn't think it was right that an expensive device like a year-old Treo 600 could be considered disposable, so I complained to the organizations I mentioned above and it wasn't long before I was contacted by a representative from Sprint's "Executive & Regulatory Services" who was eager to help me. Too bad it was before Verizon coined the phrase 'cause I would have loved to ask them "Can you hear me now?"
Anyway, I got a new Treo 650 (when they were still vaporware), a generous credit, and a guarantee that Sprint had addressed the "misunderstanding" and it wouldn't happen to other customers. And like I said, I've been treated like a VIP when I call Sprint ever since.
Apparently they don't forget who they can kick around and who they can't.
Pete
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It's not cause you reported them to the BBB but because Sprint made a fundamental change in their business operations once CEO Dan Hesse was brought on board. The very first thing he did was overhaul the customer service departments. Sprint from 2006 is not the Sprint of today.
I think it's only fair to give them credit.

I had went through 5 hero's (dust under screen, buttons,ect) When I got my 5th with speaker problems they told me that I had to buy a new phone because they only give out 5 replacements max. After 1 week of calling over and over talking to a mess of different people and complaining they bumped my upgrade eligibility up by 8 months and now sitting with my EVO. Thank you sprint.

As long as your contract is settled if they want you to pay the ETF or not, you can keep the Evo. If you owe anything it'd be black listed and wouldn't be able to be used on sprint's network.
Even if you pay the ETF you can probably still come out ahead selling the Evo on ebay.
nugzo said:
Anybody here had any dealings with Sprint Early Termination? I wonder if there is some sort of lemon clause or something. I'm on my 4th EVO in 4 months. Screen, USB, Volume Rocker, USB. They have replaced it under warranty each time, no charge. I guess i have a pretty good argument. This is a business phone/account so down time is money. Even if its only a couple hours each issue. Well you can bet that i'll give it a try. Hopefully the Nexus S will give me the nudge i need to call and raise hell. My 4th New EVO will be here Tuesday. At least i'll have a new phone to sell.. That's if you can keep the phone when you early terminate. Can you? I wonder if you can keep it if they let you out early... Like my situation. Hmmm Anybody had any dealings with either scenario? Thanks in advance!
ps. Please dont turn this thread in to an EVO is a great phone, why would you want to cancel thread. I know its a great phone.. When it works. I really want to get back to t-mobile. I had absolutely no issues with them in the past...Years of service. They are cheaper and their 4g is available in my area. Sprint is not, and has no plans to be any time soon. Thanks so much.
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atoy74 said:
It's not cause you reported them to the BBB but because Sprint made a fundamental change in their business operations once CEO Dan Hesse was brought on board. The very first thing he did was overhaul the customer service departments. Sprint from 2006 is not the Sprint of today.
I think it's only fair to give them credit.
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Fair enough.
But the event I described came to it's conclusion in October of 2004.
Pete

The car business are not the only companies with an official lemon law however, it also covers RVs, Boats and wheelchairs, so I think your EVO might not make the cut. I have had two cars at my dealership bought back.
Consumer protection legislation typically labels vehicles as "lemons" if the same problem recurs despite multiple repair attempts (such as three times in a row over a short period, where previous attempts have not fixed the problem) or where defects have caused a new vehicle to be out of service for a prolonged period (typically thirty days or longer) for repairs{/I]
So even if their was one for the EVO, it would most likely not apply to your situation.
That being said, I have had 3 EVOs replaced for the Screen separating, I find it quite nice that sprint keeps repairing phones, because realistically it cost them for every phone they give away for free because of it being defective. As for T-mo being cheaper, I highly doubt it.
What I see here is someone who does not have 4G in their area and wants to go back to T-mo for HSPA. Thats called "Buyers Remorse" and BBB and Sprint both frown on that.
For the record, I sat in a Union meeting with 5 of my coworkers, 4 on T-mo Galaxy S, 1 on Verizon Droid and me on Sprint. We all did speed test. They got between 0.5Mbps and 1.5Mbps while I was getting 4.5Mbps. Don't believe the hype.
If 4G hasn't gotten to you yet, you have my sympathy because I understand paying $10 extra on your plan (regardless of what it is for) can be frustrating, but Plan for Plan unless your getting some special discount, Sprint is the cheapest unlimited Phone/Text/Data plan.

I don't see how your problem is related to Sprint and the service they provide. You contracted with Sprint to provide you with a cell phone service, which they have provided. Your problem is with the build quality of your HTC phone.
I doubt they would terminate your contract without a fee unless the problem was related to Sprint's service. They have provided you with free replacements and I believe at best you could get a different phone from them, but they have not failed in their contract obligations in any way.

nukedukem said:
I don't see how your problem is related to Sprint and the service they provide. You contracted with Sprint to provide you with a cell phone service, which they have provided. Your problem is with the build quality of your HTC phone.
I doubt they would terminate your contract without a fee unless the problem was related to Sprint's service. They have provided you with free replacements and I believe at best you could get a different phone from them, but they have not failed in their contract obligations in any way.
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As a former mobile CSR, I'm going to have to agree with this post. How is it that you guys are having so many problems with your phones anyway? I buy smartphones on Craigslist and I have a drawer-full of them. OP is having more problems with just the EVO than I've had with any phone at any time combined. (This includes two EVOs and one Epic.)
If your wireless provider has replaced your mobile phone multiple times without charge, you probably should be thankful.
And to answer your questions OP, there's no such thing as a lemon clause. If you cancel, you keep the phone unless you're in your carrier's 'buyer's remorse' period - which you are not.

The only time Ive seen it happen it had to with rreception or billing issues
Sent from my PC36100 using XDA App

nukedukem said:
I don't see how your problem is related to Sprint and the service they provide. You contracted with Sprint to provide you with a cell phone service, which they have provided. Your problem is with the build quality of your HTC phone.
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Can't say about yours, but my Evo says Sprint in the upper right corner and it doesn't go away when I turn off the phone.
Please note that I don't have a dog in this fight. I'm just making a couple observations.
Pete

I like turtles
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nukedukem said:
I don't see how your problem is related to Sprint and the service they provide. You contracted with Sprint to provide you with a cell phone service, which they have provided. Your problem is with the build quality of your HTC phone.
I doubt they would terminate your contract without a fee unless the problem was related to Sprint's service. They have provided you with free replacements and I believe at best you could get a different phone from them, but they have not failed in their contract obligations in any way.
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illogic6 said:
As a former mobile CSR, I'm going to have to agree with this post. How is it that you guys are having so many problems with your phones anyway? I buy smartphones on Craigslist and I have a drawer-full of them. OP is having more problems with just the EVO than I've had with any phone at any time combined. (This includes two EVOs and one Epic.)
If your wireless provider has replaced your mobile phone multiple times without charge, you probably should be thankful.
And to answer your questions OP, there's no such thing as a lemon clause. If you cancel, you keep the phone unless you're in your carrier's 'buyer's remorse' period - which you are not.
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So if i buy an accord from a dealership, and have problems, i would have to take it up with honda japan to get my issue resolved? The dealership is not responsible for taking care of my problems? Why, because their duty was to sell me the car, and that is done, so no more obligation to me? Wow, you guys are a bright pair. lol. That is the most ridiculous thing i've heard in a while....toddlers included.
Oh and i've had about 20 different phones in my life and this is the very first one i've ever had replaced.
thefredelement said:
As long as your contract is settled if they want you to pay the ETF or not, you can keep the Evo. If you owe anything it'd be black listed and wouldn't be able to be used on sprint's network.
Even if you pay the ETF you can probably still come out ahead selling the Evo on ebay.
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Say Sprint says... Sorry Mr. Nugzo that you have had so many problems with the EVO we sold you. We will waive the ETF for you and wish you luck with your next carrier. I wonder if they would require the phone to be returned, i did already pay $200 that went towards the phone. I wouldn't mind giving the phone up if they refunded the $200 as well. After all they have already agreed that their merchandise has caused my problems. Of course they didn't do it on purpose, but that is irrelevant. I guess i'm kinda asking this in the wrong place. Majority of the people reading this are current sprint customers, so they havent been presented with this exact scenario, just looking for similar scenarios i guess. Anyway i'll have the answer soon enough. When i get it, i'll let every one know how it went down. Thanks everyone for contributing.

The United States is the only country where a SERVICE PROVIDER also sells the phone for customer convenience. I wonder how you all would feel if they stopped all this and you had to buy your phones from the MAKER directly. No more calling Sprint because you don't like a phone HTC built, not Sprint. No problems with TMo right? I forgot, they have different phone makers /sarcasm
I also have never had nor needed a replacement with any phone I've ever owned. I wonder what some of you guys are really doing to your devices.
By the way you will not have your ETF waived because of phone replacements, especially when your brand new working phone you're waiting for is... well, working. How many months do you have left on your contract?
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nugzo said:
So if i buy an accord from a dealership, and have problems, i would have to take it up with honda japan to get my issue resolved? The dealership is not responsible for taking care of my problems? Why, because their duty was to sell me the car, and that is done, so no more obligation to me? Wow, you guys are a bright pair. lol. That is the most ridiculous thing i've heard in a while....toddlers included.
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There's no need to be a douche bag. You asked a question and we answered it for you. Even if you don't completely understand the nature of the business, you don't need to insult those that do.

DirtyShroomz said:
The United States is the only country where a SERVICE PROVIDER also sells the phone for customer convenience. I wonder how you all would feel if they stopped all this and you had to buy your phones from the MAKER directly. No more calling Sprint because you don't like a phone HTC built, not Sprint. No problems with TMo right? I forgot, they have different phone makers /sarcasm
I also have never had nor needed a replacement with any phone I've ever owned. I wonder what some of you guys are really doing to your devices.
By the way you will not have your ETF waived because of phone replacements, especially when your brand new working phone you're waiting for is... well, working. How many months do you have left on your contract?
Sent from my PC36100 using XDA App
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I disagree. Sprint sold me the phone, thet are responsible for it. This is a business account, not a personal account, so everytime my phone is down i am potentially losing money.. Most of the time big business like sprint will do the right thing in a situation like this. Oh and i got this email the other day, after he called and woke me up at 7:00am lol Asked for me email.
"My name is Andre ****** Sprint business account manager and I wanted to make sure you were aware of some of the advantages and perks you are privy to for having a business account with Sprint Nextel."
Maybe i will just contact him about it and see what he says. If its like Time Warners business Reps, they arent worth having.

nugzo said:
I disagree. Sprint sold me the phone, thet are responsible for it. This is a business account, not a personal account, so everytime my phone is down i am potentially losing money.. Most of the time big business like sprint will do the right thing in a situation like this. Oh and i got this email the other day, after he called and woke me up at 7:00am lol Asked for me email.
"My name is Andre ****** Sprint business account manager and I wanted to make sure you were aware of some of the advantages and perks you are privy to for having a business account with Sprint Nextel."
Maybe i will just contact him about it and see what he says. If its like Time Warners business Reps, they arent worth having.
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This kind of mindset is bad for everyone. Sprint didn't build the phone, HTC did, you need to learn and realize that. Sprint sells you the ability to use the phone HTC made; make calls, browse the web, send texts, etc. If you don't like your phone don't buy an HTC product, but Sprint replacing your phone is them keeping up with the contract. You think HTC phones on TMo or ATT or Verizon are somehow made better? No, it's the same company making them.
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DirtyShroomz said:
This kind of mindset is bad for everyone. Sprint didn't build the phone, HTC did, you need to learn and realize that. Sprint sells you the ability to use the phone HTC made; make calls, browse the web, send texts, etc. If you don't like your phone don't buy an HTC product, but Sprint replacing your phone is them keeping up with the contract. You think HTC phones on TMo or ATT or Verizon are somehow made better? No, it's the same company making them.
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This type of mindset is bad for everyone? lol ok. I think your ignorance is bad for everyone. Sprint sold me the phone, not HTC. You honestly think sprint should not warranty the item they sold me? I never said a thing about any phone being made better on a different carrier. I did say though that i've had over 20 phones in my life and this is honestly the first i've ever had to replace. I haven't done anything any different with this phone than i have with the others. i paid sprint $200 bucks plus signed a contract for a phone and service. You cant use the service without the phone right? Why in the world would you think they aren't responsible? Sprint is making a profit selling phones as well as selling service. I am not having problems with the service they sold me, but i am with the phone THEY sold me. Again, HTC didn't sell me the phone. Sprint warrantied the phone for 1 year, so they are responsible for it, plain and simple. Thats why they replaced it with every issue i had. They never referred me to HTC to handle it, and they wont, not while its under their (sprint) warranty.

nugzo said:
i never said a thing about any phone being made better on a different carrier. I did say though that i've had over 20 phones in my life and this is honestly the first i've ever had to replace. I haven't done anything any different with this phone than i have with the others. i paid sprint $200 bucks plus signed a contract for a phone and service. You cant use the service without the phone right? Why in the world would you think they aren't responsible? Sprint is making a profit selling phones as well as selling service. I am not having problems with the service they sold me, but i am with the phone THEY sold me. HTC didn't sell me the phone. Sprint warrantied the phone for 1 year, so they are responsible for it, plain and simple. Thats why they replaced it with every issue i had. They never referred me to HTC to handle it, and they wont, not while its under their (sprint) warranty.
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The phone's one year warranty isn't from Sprint, it's from HTC. Sprint is simply choosing, in your case, to deal with the manufacturer's warranty themselves so that you do not have to. This is contrary to the information that I have. I work at a retail store that sells Sprint, AT&T, and T-Mobile phones. In the event that a customer walks in and requires service as covered by the manufacturer's warranty for a Sprint phone I have been instructed to refer the customer directly to the manufacturer and not to Sprint. For T-Mobile and AT&T I have specific AT&T and T-Mobile phone numbers to give to the customer since AT&T and T-Mobile do handle manufacturer's warranty replacements for their customers.
If Sprint is still willing to handle manufacturer warranty replacements/repairs for you, then by all means I encourage you to continue to take advantage of that! I have no experience with manufacturer warranty replacements with Sprint (EVO is my first Sprint phone) but I can say from experience that AT&T always handled those replacements much faster than the manufacturer of the phone would have (typically with overnight delivery of the replacement phone BEFORE I sent the defective one back). I'm simply clarifying the case here and, potentially, warning you that Sprint may have changed their policy regarding the service of phones under the manufacturer's warranty since this information I've been given from my work only came out a few weeks ago.

It's funny, until sprint started in with BS explainations for the charge I had no problem at all with it. I was told when I bought the Epic that the charge was a network charge for 4g. And that was at a sprint store.
As a matter of fact, I was totally cool with it! And cool with it knowing it'd probably be a year minimum until I had the service because I live in a small town about 150 miles from Denver.
When it wasn't cool with me is when they started saying crap like this: http://community.sprint.com/baw/thread/53633;
What do you guys think? I'm pretty annoyed by it at this point.

Wasn't it the senator from WV that said "if you're gonna get raped, maybe you should just lay back and enjoy it?"
I like to think of the $10 bull$hit fee as that. Even though it's complete and utter BS, they tacked it on, and if you want one of the power phones, you'll just have to deal with it, so you might as well just pay up and enjoy the awesome phone.

quit *****ing.... its obvious its to build a network that needs to be paid off... you dont want that $10 fee get a different phone

setox said:
quit *****ing.... its obvious its to build a network that needs to be paid off... you dont want that $10 fee get a different phone
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I'm not *****ing FYI. I don't like people that I pay almost $200 a month for almost 8 years piping smoke up my ass.
But then if you'd have actually read the post and the provided link you'd have probably understood that..

jirafabo said:
Wasn't it the senator from WV that said "if you're gonna get raped, maybe you should just lay back and enjoy it?"
I like to think of the $10 bull$hit fee as that. Even though it's complete and utter BS, they tacked it on, and if you want one of the power phones, you'll just have to deal with it, so you might as well just pay up and enjoy the awesome phone.
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I agree %100 with ya. I think they need to call it what it is, like the rep I bought my phone from did.

i was just talking to my friend about this yesterday, Im under his family plan and its crap the **** they are charging for. Between the two of us its 120 each a month. and like 4g we are not able to use it, now if that 10 bucks was being used to expand the network so I could use it, I would be fine with it. But the link says its not for the network...what BS

That might be the dumbest thing I've ever read...
Sent from my SPH-D700 using XDA App

I just came from sprint after being away from them for a year with the ass raping big red. Trust me when i say that sprint's plans are way better then a lot of carriers out there. The only reason i left them a year ago is because of service in my area wasn't the best but i have moved and have 5 bars. Anywho, it is only costing my wife and i 129.99 (2 smart phones) a month for 1500 minutes then unlimited everything else plus the $10.00 4g charge (which is labeled that way on my bill and explained to me by every rep in person and on the phone that way.) my verizon bill for 1 smart phone and 1 multi-media phone was 170.00 a month for 1400 minutes.
So if you want to ***** about 10 a month and being ass raped then get a pay by the minute phone and don't buy the latest and greatest thing. This is the problem with our society is that we just want to ***** rather then find a solution. Also, nothing is free and a new technology network needs to be paid for. Prolly when you renew contract after 2 years you won't have to pay anymore and the network will be everywhere 3g is as all phones will prolly be 4g.
So again. STOP *****ING

I think you guys are missing the point... the point is that Sprint is lying about the $10 charge not being for 4g access... If anyone were to call Sprint and ask them about it they will feed you the same BS line they fed me... "its because of the HD content the Epic and Evo recieve , that's its constantly updating and that's its a charge to cover all that extra data"... Which we all know to be pure crap... Now you must ask yourself... "why doesn't Sprint just fess up and say yeah it is for 4g access"... Well let me tell you, if they were to announce that it is for 4g access then they would have to bring 4G access to all markets... Which they have no control over because if you did some research you would find that Sprint 4G isn't really Sprint's... Their entire 4g network belongs to Clearwire, a wireless competitor. Which is why there has been so much controversy over it... in fact a class action lawsuit has already been filed and is widely published on the web... just google Sprint 4g Class Action Lawsuit... Now I've been a loyal Sprint customer for the past 10 years and quite frankly I would be completely fine with paying the $10 if they would just admit to what it is really for and not insult the intelligence of their customers saying that its for the "Premium Content" for the Epic and Evo knowing full well that the exact same content can be found on the Hero or any other non-4g device.
Sent from my SPH-D700 using XDA App

They really are dude. I spelled it out in the OP so I don't get it.
I've never even considered another carrier. I love sprint's service. As a matter of fact. My wife stil has verizon and I refuse to switch. I've been with them for years and won't do it. So between us we pay almost $400 to verizon and sprint. And we constantly argue which is better,even thoughshe knows sprint is! So I'm a fanboy lol

I dislike being lied to and I dislike being called 'whiny' or '*****y' or being told to 'shut up' when I am merely expressing an opinion. It was my understanding that I was free to post my opinion on these boards. This is the second time this has come up and I am going to re post what I said in the last thread:
raylusk said:
Tell me what law sprint violated. They didn't violate any. Your only argument is that you deserve a good phone. If you can't do better than that you should just let this discussion drop. The fact is that in a competative market companies can charge what they want and we as consumers can chose to pay or go somewhere else. Well if the issue was that important to you go somewhere else. Of course you will still pay more than you pay at sprint.
The other things you cited are also abuses of the courts and the taxpayers. It doesn't make this particular abuse any better. Like I said you have made it clear that you knew about the fee prior to purchasing your phone yet purchased it anyway. What law do you think should allow the government to intervene and change the agreement you made. Would that be the law of fairness? Or how about the law of I deserve a top of the line phone? I am being sarcastic here but would truly like to hear what law sprint has violated. So far no one has been able to answer this. Even the attorney for the case says he is investigating to see if sprint violated any laws.
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Actually, recently Verizon as well as many other carriers were sued successfully due to their policies of ETFs being a violation of consumers rights even though those signing up knew about the ETFs. The issue was that someone who had a month left on their contract had to pay the same fee as someone who was canceling a month into the plan and thus was a violation of their rights.
Now I'm going to pull a sly little trick:
The issue was that someone who had a month left on their contract had to pay the same fee to cancel their contract as someone who was canceling a month into the plan and thus was a violation of their rights.
Click to expand...
Click to collapse
Watch this!
The issue was that someone who had no 4g coverage had to pay the same fee to use 4g as someone who had 4g coverage and thus was a violation of their rights.
Click to expand...
Click to collapse
Oh gosh! By changing just the words of the type of fee its the same circumstance!
Also, part of the reason I'm on Sprint is that my area gets terrible cell reception in general and other cell carriers have actually allowed me to cancel service without incurring an ETF because I could not use the service for which I was paying. I knew I was signing up for a cellular service and they would charge me but because I could not use their service they allowed me to get out of my contract. Again, same situation.
Even if we look at the fact they say its for the extra data you're going to use, I'm paying for unlimited data. So lets go to an analogy: I go to a buffet. I'm a small guy, so they know I probably won't eat a lot. A fat guy comes in behind me so they believe he will eat more than me so they charge him an addition fee to eat at the buffet even though the fee covers "all you can eat." That is a violation of consumer rights.
I understand that Sprint is cheaper but paying $10 a month basically because I chose to buy a better phone is absurd.
In addition, if Sprint were in the process of rolling out coverage to where I live, or even where I will be moving in 8 months, I'd pay. I'd pay oh-so-willingly. I'd be unhappy that they were lying about what the charge was for, but I would pay. But they're not. So I'm being lied to and I'm paying for YOUR service, so I have every god damned right to be ****ing angry about it.

dantichrist said:
I agree %100 with ya. I think they need to call it what it is, like the rep I bought my phone from did.
Click to expand...
Click to collapse
They can't just call it what it is, because then there would be a bunch of butthurt people trying to sue them because they cannot use the service they are paying for. Its a lot easier for everyone to understand that its for the 4g, but for corporate to stick to the line that its for the high end devices features. Its obvious its for the 4g service, and even then you have people complaining and calling for class action lawsuits against sprint. I am sure that the Sprint's legal team have figured out that they are safer describing at a corporate level that the fee is for the high end phone and not the high end service. And I am also sure that Sprint has made it known to employees to describe the fee as a 4g charge, so that if any customer complains to corporate, they can just pass it off as some misinformed store employee.

muyoso said:
They can't just call it what it is, because then there would be a bunch of butthurt people trying to sue them because they cannot use the service they are paying for. Its a lot easier for everyone to understand that its for the 4g, but for corporate to stick to the line that its for the high end devices features. Its obvious its for the 4g service, and even then you have people complaining and calling for class action lawsuits against sprint.
Click to expand...
Click to collapse
People like you are so hilarious. You're only real arguments are name-calling and immaturity. You present no evidence except opinion and childish insults.

kenvan19 said:
People like you are so hilarious. You're only real arguments are name-calling and immaturity. You present no evidence except opinion and childish insults.
Click to expand...
Click to collapse
Wut? I didn't call anyone a name, and nothing I said was immature unless you really want to nitpick my word choice. Would it make you cry less if I changed "butthurt" to "offended"?

muyoso said:
They can't just call it what it is, because then there would be a bunch of butthurt people trying to sue them because they cannot use the service they are paying for. Its a lot easier for everyone to understand that its for the 4g, but for corporate to stick to the line that its for the high end devices features. Its obvious its for the 4g service, and even then you have people complaining and calling for class action lawsuits against sprint. I am sure that the Sprint's legal team have figured out that they are safer describing at a corporate level that the fee is for the high end phone and not the high end service. And I am also sure that Sprint has made it known to employees to describe the fee as a 4g charge, so that if any customer complains to corporate, they can just pass it off as some misinformed store employee.
Click to expand...
Click to collapse
Actually no they do not in any way describe it as a charge for 4g, in fact if you were to call customer service they will tell you exactly what was told to me in my previous post, and then if you decided to call them on it they will simply tell you that in order to have that device active on the account you MUST have that particular billing code.... And to even further prove my point, the next day I got a automated call survey about my interaction with customer service... When I rated it low, I received a call afew hours later from a Customer Satisfaction rep and when I explained my issue, guess what she told me.... thats right.... the EXACT same thing.. "Oh, you are getting that charge because the Evo and Epic are cutting edge devices and because of that fact they are constantly connecting to the web and updating apps and what not" at which point I did a facepalm and promptly disconnected the call.

Did you read my post? I clearly explained that Corporate will always stick to the line that its for a high end device, most likely because of some stupid legal issue. The employees at the stores however ALWAYS tell you its for the 4g service. I have spoken to at least half a dozen when I was buying my phone, and EVERY ONE of them described it as a 4g fee.
Also, this is how its described on my online bill.
Premium Data (required for this device)
$10.00
Click to expand...
Click to collapse

Then you are lucky to have such honest sales reps in your area... My sales rep didn't even tell me about the charge and I had to find out on my bill... and thus the reason for my frustrating call to Customer Service

Sleeth7 said:
Then you are lucky to have such honest sales reps in your area... My sales rep didn't even tell me about the charge and I had to find out on my bill... and thus the reason for my frustrating call to Customer Service
Click to expand...
Click to collapse
Jesus, thats pretty ****ty. I would have been pissed too.

No doubt! And the problem is that it's a your word against his if you complained about it. That really sucks. I'm glad because the reps here are really cool.

muyoso said:
Jesus, thats pretty ****ty. I would have been pissed too.
Click to expand...
Click to collapse
And if you are curious about the legal issue as to why they cannot call the charge 4g access or whatever, it's because Sprint has no control over where they can offer 4g access... Their entire 4g network is piggybacking off of Clearwire and for people in areas like myself with 0 Clearwire presence within a 300 mile radius... We are pretty much SOL. So by calling it "Premium Data" and linking it to the phone they can charge anyone with the device... vs calling it 4g Access then people can call up and say "I have no 4g in my area so take it off until it is active here"

I truly hope this appeal comes across to other members on this board as sincere and reasonable; for the record I am in my mid-30s; I am a veteran of the United States Marine Corps, having served honorably in times far safer and far less treacherus than my Marine brothers serve today; I have an undegraduate degree from UCLA, and a law degree from Chapman University School of Law. I am very fortunate to call myself employed, having graduated in the middle of the worst economy and job market that this country has seen in multiple generations. After nearly a year of fruitless searches for a job, indeed ANY job, I landed a career with a historic, admired financial services company as a fiduciary for client assets. I am disclosing this not for any reason aside from my need to communicate, as clearly as possible, that I am not here to fling poo, rant and rave about a minor error, or throw a temper tantrum in a public forum. I am not perfect, but I do believe I am rational and reasonable, and I hope to rationally and reasonably communicate this problem in order to facilitate some method of combating it.
This evening, I spent a number of hours attempting to fix a major billing error made by Verizon wireless. This is not the first call I have made since purchasing my Xoom, and the promises made by Verizon employees on previous phone calls and store visits were apparently nothing more than stall tactics. This billing error is directly related to my Xoom, which my girlfrend purchased for me for my birthday, the 26th of February. We are not wealthy, but she saved for some time to buy what she knew I wanted but did not expect. Even with the early adopter issues I and many of you have experienced, I still thoroughly enjoy my Xoom and know that I will continue to enjoy it as much, and likely more so, than I have enjoyed the moto Droid 1 that has capitalized my inner geek's attention for the past year.
In my capacity at my job, I have personally invested in, and compelled clients and coworkers to invest in, the companies that I believed would prosper as Android grew in popularity. My knowledge and experience with high performance desktop rigs and mobile devices allowed me to understand, in mid 2010, the potential value of companies like ARM Holdings, nVidia, and Atmel, when their stock values hovered at near all-time lows. And I was correct in predicting the changes in the consumer technology landscape - what I failed to take into consideration was just how deep into the grey areas of law and morality the major channel of android devices, Verizon Wirelss, would venture in order to give it a market advantage over its competitors.
I have been a happy customer of Verizon, and have had virtually zero complaints since becoming an Android user in early 2010. In fact I have been instrumental in converting a fairly large number of friends and coworkers into Android users on Verizon's network, something I would not have done if I thought for a second that my recommendation would lead to the kind of issues I am beginning to see with customers similarly situated to me.
Without explaining the details of my current complaints against Verizon, understand that I have very little faith that Verizon is going to address my complaints with any sort of good faith or fair dealings. After my repeated attempts to reverse the questionable actions of Verizon employees relating to my account, it appears as though Verizon is engaged in a series of de minimus infractions against a customer base lacking any bargaining power and damaged in amounts small enough to pass quietly over the heads of those tasked with protecting consumers from such activities.
If you bought a Xoom at full retail and declined any data plans, you will likely discover that you are being billed for the data plan you declined to use. If you already discovered this and think you have already fixed the "error" by contacting verizon, you will likely see that your call to verizon was completely ignored. If you contact verizon to ask why verizon has repeatedly ignored your desire to be free of any data plans, you will likely be treated like a child and misled to believe that purchasing a Xoom requires that you pay for a month-to-month data plan. Never mind that we know this to be untrue, because it is clear that verizon intends to collect as much revenue as it can during a product launch mired in confusing, contradictory and misleading terms.
Banking on the inability of an individual consumer to withstand delay tactics and phone shuffling from ineffective customer rep to ineffective customer rep, verizon is hoping that only a fraction of the erroneus and fraudulent charges will be fought hard enough to warrant reversal. For every $10 million that verizon will overcharge xoom buyers, if only 10% of defrauded customers fight the good fight and see theirncharges reversed, Verizon will see a $9 million windfall. Thisnis not a new tactic in business, just one I did not expect Verizon to take.
We do have some leverage, we just need to figure out how to utilize it. I presumr this is a good enough forum to seek out other not willing to take a $300 shaft from verizon, especially after paying $800 for a luxury like a xoom.
Any thoughts? Ideas? How can we become a squeaky enough wheel such that we're made right and others are not subject to deceitful tactics with little or no recourse?
Sent from my Xoom using XDA App

SInce you already took the time to write this post. I would suggest you sending the story to The Consumerist website also.
These companies don't like the bad publicity they get from organizations like Consumer Reports. I'm suggesting this as a way to alert potential consumers about the risk and not to use it as a way to get revenge.
Good Luck

Wow!!!!
You posted all of that on your Xoom? I thought it kind of weird that we would have to pay full price AND still have to activate (get a # from Verizon) myself. But on launch day I decided to go ahead anyway since it wasn't really a lock-in type of plan. However, I began to experience an uneasy feeling about the whole thing after playing around with the Xoom, remembering what it cost as I went along, remembering how things usually worked (in the past anyway) in relation to price of these types of things, you know, FULL PRICE = no having to deal with a wireless provider..etc, and decided pretty darn quickly (I had the device for a total of 3 hours) that I didn't want to continue with the current setup. I therefore took the device back to BB where I purchased it. They accepted the return and called VZW to deactivate everything, which they did, but I still recieved a bill for $38.27. I was told that that was for activating the device...etc., during my call to them to try and get a refund since I had the device for only 3 fricking hours. The rep I got was pretty nice and understanding and said that she could cancel the bill and I would owe nothing. I left it at that and a couple of days later, I recieved a bill for that same amount in my mailbox, so I called again to talk them about it. Well, by the time I got done with that phone call, I was told that I owed $3.27 and that that amount was the taxes that was on the bill to begin with. I thought, and said to the rep., HUH!!!, and she told me that their system has no way of reversing taxes. Rather than argueing over $3.27, I told her that I would just send them a money order. Does this sound plausible to anybody? Does anyone else think that their system is incapable of reversing taxes and that the money is actually going to be paid on the taxes? Just all so weird to me.
Oh yea, AND a couple of days later I went back to BB to see if the activation crap with Verizon was still going on (I thought I'd at least check things out) and sure enough it wasn't. I guess it was only a launch day thing. I ended up getting another Xoom WITHOUT having to deal with Verizon's crap.

so uhh... long story short? There was a billing error? I don't even see in your post about what.
I see all kinds of stuff about the army, your job, Android in general, and your gf, but nothing to do with the thread title...

ixobelle said:
so uhh... long story short? There was a billing error? I don't even see in your post about what.
I see all kinds of stuff about the army, your job, Android in general, and your gf, but nothing to do with the thread title...
Click to expand...
Click to collapse
I got a bet that says this asshole isn't from the United States or has any idea what a person in the military means to the average american like myself. We have the liberties and rights because they fight for them. Go Troll somewhere Gollum

VegUnited said:
Go Troll somewhere Gollum
Click to expand...
Click to collapse
What You Said

They are a former Marine just so'you know
OP: I would for starters file with the BBB in your area
ixobelle said:
so uhh... long story short? There was a billing error? I don't even see in your post about what.
I see all kinds of stuff about the army, your job, Android in general, and your gf, but nothing to do with the thread title...
Click to expand...
Click to collapse

androidlurker said:
I truly hope this appeal comes across to other members on this board as sincere and reasonable; for the record I am in my mid-30s; I am a veteran of the United States Marine Corps, having served honorably in times far safer and far less treacherus than my Marine brothers serve today; I have an undegraduate degree from UCLA, and a law degree from Chapman University School of Law. I am very fortunate to call myself employed, having graduated in the middle of the worst economy and job market that this country has seen in multiple generations. After nearly a year of fruitless searches for a job, indeed ANY job, I landed a career with a historic, admired financial services company as a fiduciary for client assets. I am disclosing this not for any reason aside from my need to communicate, as clearly as possible, that I am not here to fling poo, rant and rave about a minor error, or throw a temper tantrum in a public forum. I am not perfect, but I do believe I am rational and reasonable, and I hope to rationally and reasonably communicate this problem in order to facilitate some method of combating it.
This evening, I spent a number of hours attempting to fix a major billing error made by Verizon wireless. This is not the first call I have made since purchasing my Xoom, and the promises made by Verizon employees on previous phone calls and store visits were apparently nothing more than stall tactics. This billing error is directly related to my Xoom, which my girlfrend purchased for me for my birthday, the 26th of February. We are not wealthy, but she saved for some time to buy what she knew I wanted but did not expect. Even with the early adopter issues I and many of you have experienced, I still thoroughly enjoy my Xoom and know that I will continue to enjoy it as much, and likely more so, than I have enjoyed the moto Droid 1 that has capitalized my inner geek's attention for the past year.
In my capacity at my job, I have personally invested in, and compelled clients and coworkers to invest in, the companies that I believed would prosper as Android grew in popularity. My knowledge and experience with high performance desktop rigs and mobile devices allowed me to understand, in mid 2010, the potential value of companies like ARM Holdings, nVidia, and Atmel, when their stock values hovered at near all-time lows. And I was correct in predicting the changes in the consumer technology landscape - what I failed to take into consideration was just how deep into the grey areas of law and morality the major channel of android devices, Verizon Wirelss, would venture in order to give it a market advantage over its competitors.
I have been a happy customer of Verizon, and have had virtually zero complaints since becoming an Android user in early 2010. In fact I have been instrumental in converting a fairly large number of friends and coworkers into Android users on Verizon's network, something I would not have done if I thought for a second that my recommendation would lead to the kind of issues I am beginning to see with customers similarly situated to me.
Without explaining the details of my current complaints against Verizon, understand that I have very little faith that Verizon is going to address my complaints with any sort of good faith or fair dealings. After my repeated attempts to reverse the questionable actions of Verizon employees relating to my account, it appears as though Verizon is engaged in a series of de minimus infractions against a customer base lacking any bargaining power and damaged in amounts small enough to pass quietly over the heads of those tasked with protecting consumers from such activities.
If you bought a Xoom at full retail and declined any data plans, you will likely discover that you are being billed for the data plan you declined to use. If you already discovered this and think you have already fixed the "error" by contacting verizon, you will likely see that your call to verizon was completely ignored. If you contact verizon to ask why verizon has repeatedly ignored your desire to be free of any data plans, you will likely be treated like a child and misled to believe that purchasing a Xoom requires that you pay for a month-to-month data plan. Never mind that we know this to be untrue, because it is clear that verizon intends to collect as much revenue as it can during a product launch mired in confusing, contradictory and misleading terms.
Banking on the inability of an individual consumer to withstand delay tactics and phone shuffling from ineffective customer rep to ineffective customer rep, verizon is hoping that only a fraction of the erroneus and fraudulent charges will be fought hard enough to warrant reversal. For every $10 million that verizon will overcharge xoom buyers, if only 10% of defrauded customers fight the good fight and see theirncharges reversed, Verizon will see a $9 million windfall. Thisnis not a new tactic in business, just one I did not expect Verizon to take.
We do have some leverage, we just need to figure out how to utilize it. I presumr this is a good enough forum to seek out other not willing to take a $300 shaft from verizon, especially after paying $800 for a luxury like a xoom.
Any thoughts? Ideas? How can we become a squeaky enough wheel such that we're made right and others are not subject to deceitful tactics with little or no recourse?
Sent from my Xoom using XDA App
Click to expand...
Click to collapse
So, you gave them all your information for them to be able to bill you and now are complaining. I paid full price @ Best Buy and my information was not needed. Why would it be if i'm paying full price? If they would of asked for all my info I would of called V the next day to make sure I didn't have a paying cycle as it just depends on the rep.
But you my friend failed and are blaiming Verizon.

I think the most important point that he said was missed... his gf picked it up for him. need I say more?
/thread
also, all these threads that do not belong on the board, or are viewed as trolling should be voted on. I gave this a 1 star rating.

Verizon cancelled my data on day 1 and warned of the bill. Once it came in they told me to call and it would be cleared out. Bill went from 37 to 0.
Curious how can you be billed for a data bill you declined? You must sign the contract and submit your social security for credit checks before activation.

He is trying to help the community. Most of you suck anyways. Thanks for the post op.
Sent from my Xoom using XDA App

androidlurker said:
I truly hope this appeal comes across to other members on this board as sincere and reasonable; for the record I am in my mid-30s; I am a veteran of the United States Marine Corps, having served honorably in times far safer and far less treacherus than my Marine brothers serve today; I have an undegraduate degree from UCLA, and a law degree from Chapman University School of Law. I am very fortunate to call myself employed, having graduated in the middle of the worst economy and job market that this country has seen in multiple generations. After nearly a year of fruitless searches for a job, indeed ANY job, I landed a career with a historic, admired financial services company as a fiduciary for client assets. I am disclosing this not for any reason aside from my need to communicate, as clearly as possible, that I am not here to fling poo, rant and rave about a minor error, or throw a temper tantrum in a public forum. I am not perfect, but I do believe I am rational and reasonable, and I hope to rationally and reasonably communicate this problem in order to facilitate some method of combating it.
This evening, I spent a number of hours attempting to fix a major billing error made by Verizon wireless. This is not the first call I have made since purchasing my Xoom, and the promises made by Verizon employees on previous phone calls and store visits were apparently nothing more than stall tactics. This billing error is directly related to my Xoom, which my girlfrend purchased for me for my birthday, the 26th of February. We are not wealthy, but she saved for some time to buy what she knew I wanted but did not expect. Even with the early adopter issues I and many of you have experienced, I still thoroughly enjoy my Xoom and know that I will continue to enjoy it as much, and likely more so, than I have enjoyed the moto Droid 1 that has capitalized my inner geek's attention for the past year.
In my capacity at my job, I have personally invested in, and compelled clients and coworkers to invest in, the companies that I believed would prosper as Android grew in popularity. My knowledge and experience with high performance desktop rigs and mobile devices allowed me to understand, in mid 2010, the potential value of companies like ARM Holdings, nVidia, and Atmel, when their stock values hovered at near all-time lows. And I was correct in predicting the changes in the consumer technology landscape - what I failed to take into consideration was just how deep into the grey areas of law and morality the major channel of android devices, Verizon Wirelss, would venture in order to give it a market advantage over its competitors.
I have been a happy customer of Verizon, and have had virtually zero complaints since becoming an Android user in early 2010. In fact I have been instrumental in converting a fairly large number of friends and coworkers into Android users on Verizon's network, something I would not have done if I thought for a second that my recommendation would lead to the kind of issues I am beginning to see with customers similarly situated to me.
Without explaining the details of my current complaints against Verizon, understand that I have very little faith that Verizon is going to address my complaints with any sort of good faith or fair dealings. After my repeated attempts to reverse the questionable actions of Verizon employees relating to my account, it appears as though Verizon is engaged in a series of de minimus infractions against a customer base lacking any bargaining power and damaged in amounts small enough to pass quietly over the heads of those tasked with protecting consumers from such activities.
If you bought a Xoom at full retail and declined any data plans, you will likely discover that you are being billed for the data plan you declined to use. If you already discovered this and think you have already fixed the "error" by contacting verizon, you will likely see that your call to verizon was completely ignored. If you contact verizon to ask why verizon has repeatedly ignored your desire to be free of any data plans, you will likely be treated like a child and misled to believe that purchasing a Xoom requires that you pay for a month-to-month data plan. Never mind that we know this to be untrue, because it is clear that verizon intends to collect as much revenue as it can during a product launch mired in confusing, contradictory and misleading terms.
Banking on the inability of an individual consumer to withstand delay tactics and phone shuffling from ineffective customer rep to ineffective customer rep, verizon is hoping that only a fraction of the erroneus and fraudulent charges will be fought hard enough to warrant reversal. For every $10 million that verizon will overcharge xoom buyers, if only 10% of defrauded customers fight the good fight and see theirncharges reversed, Verizon will see a $9 million windfall. Thisnis not a new tactic in business, just one I did not expect Verizon to take.
We do have some leverage, we just need to figure out how to utilize it. I presumr this is a good enough forum to seek out other not willing to take a $300 shaft from verizon, especially after paying $800 for a luxury like a xoom.
Any thoughts? Ideas? How can we become a squeaky enough wheel such that we're made right and others are not subject to deceitful tactics with little or no recourse?
Sent from my Xoom using XDA App
Click to expand...
Click to collapse
All you have to do and I have done this before and won against T-mobile is go to the Small Claims Court and open a case against verizon. your case will be heard in 30 days

You'll probably have more luck on the Better Business Bureau website than posting on here. There's nothing any of us can really do about it, unless the Verizon CEO secretly lurks in here.
Good luck!

Silly me for thinking I'd find sympathetic ears here. My bad.
Sent from my Xoom using XDA App

@lurker these forums are full of haters man. Thanks for your service and good luck with the ordeal.
Sent from my Xoom using XDA App

Well said my good man. Verizon is the devil, I have known this since my dumbphone days They are too big and I am praying for an event that sees them lose so many subscribers that they drop to #3 or #4 and have to change tactics. This won't happen, but I can dream.

monadzback said:
He is trying to help the community. Most of you suck anyways. Thanks for the post op.
Sent from my Xoom using XDA App
Click to expand...
Click to collapse
The only difference between your post and his is you took a lot less words to say nothing.

Thank you for being succinct OP
Sent from my Xoom using XDA App

I must say after reading all that I am still not sure what the problem is.. Did they get your GF in a contract instead of month to month you can cancel? Or will they just not cancel your data plan at all??
I had no issue and took 10 minutes on the phone and was told to call back if I did see a charge on my bill and they would remove it..

mjpacheco said:
The only difference between your post and his is you took a lot less words to say nothing.
Click to expand...
Click to collapse
Thanks.
Sent from my Xoom using XDA App