Hello guys,
I can't believe in my ears and I would like to discuss this with you.
My HD2 has the usual "touch screen not responding" problem.
When I sent it back, htc told me that my touch screen needs to be changed and that this is part of the warranty that they will cover but there is an extra cost (actually bigger than buying the phone) for changing the main board which cannot be covered by htc because "plugging and unplugging the device in power has destroyed it".
Is this even possible or are they trying to just void my warranty?
I should tell you that my usb connector cable was working fine when I sent it to warranty!
Did you sent it with the battery included?
If so, then if the battery had a charge on it, then that would surely indicated that it had been charged via the USB.
Now if the USB went faulty at the same time as the touchscreen, then it must be a fault with the motherboard. Since they have admitted that they would fix the touchscreen problem as part of the warranty, then the motherboard must be fixed.
They designed the phone to use the microUSB connector to charge the phone and knew that the phone would have to be charged almost every day. So it is their fault, unless they can prove that you were extremely harsh at inserting and removing the cable.
no the battery was not sent with the phone.
They didn't tell me that the usb is defective. They just told me that the mainboard needs replacement for the new touch screen to work because the connector of the touch screen on the mainboard is destroyed because of the usb unplugging which is even more outraging!!
I have watched the disassemble of the hd2 and I can't seem to find out how the usb charging could screw the connector of the touch screen on the mainboard. I think they are not even close!
Are they playing me?
I don't know how the display and the micro usb connectors are placed, but, because what you're saying, I would definitively say that they're trying to cheat you, I don't know where you live, but I would try to reach the HTC service center in your country or zone (in case you didn't), their representatives tend to be not very "correct" with the customers, I sent my HD2 to repair in warranty (wifi plus uneven display retro-illumination) and it returned jusk like new, I taked to one of their representatives, but they send it to HTC's main offices here, I contacted HTC first and they told me excatly what to do and how to do it.
The workshop where I took my phone to be sent to HTC is well known to be not very "honest" and most of the people who take a phone, pda or whatever there, finish angry and deluded.
good luck then.
From what I've seen and read in recent threads, broken USB connectors don't affect the touch screen in any way.
I will talk to the representatives today in my country and inform you. I really think they are playing me. I can't seem to find any reason how the usb connector and the touch screen are linked
Ok I just talked to the representatives here in Greece and they seem to be the rudest I have ever met. So I called the global HTC service. The guys there were more than helpful. I decided to send the phone to United Kingdom.
So let's say that the phone comes back from HTC's service in the UK without charge and I have an official answer from HTC's service in Greece that this cost is not covered by warranty what can I do to let HTC know that the service here in Greece works awful?
Write down an email explainig in detail what happened and send it to HTC's main support with the UK support and the Greece support in CC and see what happen.
Cheers
Hi guys, just now my mom's X5's right half of the screen stopped responding. Apparently she went to a concert and it started to rain but the phone itself didn't actually contact any water. Point is since it was raining, the air was damp, after that she claimed the right half of the screen stopped responding.
Checked using developer's tool -> show pointer location that it stops detecting touch input EXACTLY at 0 on the x-axis. Any solutions to this other than sending it to the repair center? I've still got another year of warranty on this but preferrably not to send back to warranty as service centres are known to take their own sweet time in repairing phones plus the X5 had already been flashed to a custom firmware.
thanks.
My brother's phone had the same issue and i flash the original firmware and eventually sent it to the warrenty.
After 2 weeks phone returned fixed by a new panel. You should try and see. You won't lose anything.
If you are sure they won't fix then you should by a touchscreen from ebay or somewhere similar.
Sent from my U8800
Hey guys,upper part of My Defy Plus is not responding to touch from around 3 months, till now i was managing it somehow by changing the screen directions. But as my warranty period is coming to an end i want to give it to repair. But they(Motorola care) will take around 1 month to return it back . So is there any method where i can repair it by myself. What could be the problem????
I am from Bangalore, India. Help me out guys ..... Please.... :
)
I have attached the image of my defy and marked the part not responding to touch by black colour. Display is working good .
I dropped my phone and the back separated from phone , the thing connecting the fps to phone was cut ,i know its not forum for it but can it be fixed , or i have to get a new fpc ?
try contacting xiaomi service center or any local phone repair shop.
Hi Xperts,
Have Samsung A8 whose screen was replaced 6 months back. However, the screen was not fit properly (not at level with the metallic case) and I had complained to Samsung Service Centre guys multiple times. Finally fed up of visits, I used the phone for last 3 months as it was. Recently, it has developed a unique issue.
If the screen ( from top right corner) is firmly pushed in the case, it gives black screen or flickering screen with Horizontal colored lines. However, if the screen is not firmly set in the case, it works fine. Service centre guys told me that the screen needs to be replaced by paying Rs 8500 again. Thats ridiculous since they are not accepting that they did a shabby job fixing the screen earlier. Moreover, the screen works fine as long as it is not pushed in the case too hard. Can u suggest what could be the probable issue? Trying to see if I can get this repaired outside SAmsung service centre in Delhi. Any suggestions are welcome.
Thanks,
Sameer