Related
Okay, just just get something out of the way here: Only try to get one of these if your service is really bad at house/office.
1: Make sure you actually have dropped calls. Ours were over 5% which is considered really bad, I guess.
2: Call tech support, wait to get connected, then act dumb an say that you've already been through the tech support stuff and you've been talking to a person in retentions for the past half-hour. They'll say well how'd you get to me? Just say that the guy in retentions said that he was putting you on hold to check into getting you a free airave; you've already been through troubleshooting with him.
3: The person in tech support will transfer you back to somebody in retentions and bring them up to where you're at.
4: Tell the person in retentions should go ahead and start the order and then you're set.
5: Is optional. You can have your call drop them, then they'll call you back and you can make a joke about how crappy the service is. (Actually happened to me)
I took the long way through this today, but started in retentions, got tranfs to tech support after checking the drop call rate and doing some basic troubleshooting, then told the guy in TS that I'd been through it all the last last guy in Relations was checking into a free airave for me, but somehow got transfered to him, ect.
I also started out by telling the first guy in retentions that I'd taken 2 phones to the corp store, they had done some PR update (act stupid about it) and now those two phones always have some ^ above the bars at the office, but the service works great and the data speeds can actually load a website in under 3 minuets. The data service at our office has been 0.02 kbps for over a month now, which is why I did the PRL hack in the first place on the two office phones 2 weeks back.
Anyhow, it's on it's way and didn't take that long.
They do check your area and if they feel you are in a good signal area they will not give it to you for free. I only say this because when I called he told me as long as my area qualifies for free airave service he will be able to do it if not I have the option to purchase one. Luckily after he checked the computer he said "great news u qualify". so this will not work for everyone, and it does connect to gps and reports where the device is connected. So good luck, im sure sprint gonna get stormed with calls and eventually they will catch on.
sprink0281 said:
They do check your area and if they feel you are in a good signal area they will not give it to you for free. I only say this because when I called he told me as long as my area qualifies for free airave service he will be able to do it if not I have the option to purchase one. Luckily after he checked the computer he said "great news u qualify". so this will not work for everyone, and it does connect to gps and reports where the device is connected. So good luck, im sure sprint gonna get stormed with calls and eventually they will catch on.
Click to expand...
Click to collapse
i just hate talking to sprint reps, you think sprint chat will work?
ryohei47 said:
i just hate talking to sprint reps, you think sprint chat will work?
Click to expand...
Click to collapse
Don't think so cuz you gotta talk to the retentions department...i hate talking to them too cuz of those damn scripts they follow, it's like talking to human robots!
Also should mention don't get caught in a lie about talking to them cuz they do have a record of when you call and what department you talked to. So I'm sure if they know you lied they probably will give you a hard time and might make a note on your account that you lied and who knows they might be reluctant to go out of their way for you in the future, I know I wouldnt want to help a liar. So what if you have to be on the phone with them for awhile your getting something for free if your lucky so not really a reason to *****....
The guys I got didn't talk like robots for once, and they were probably from America. I was surprised. They also seemed quite personable.
Hrshycro said:
The guys I got didn't talk like robots for once, and they were probably from America. I was surprised. They also seemed quite personable.
Click to expand...
Click to collapse
Yea you can get lucky once in a while...i had a girl from canada one time and we must of had 30 minute conversation after she was done with my issue. It was like we were friends just talking about anything! Was hoping she was local to me I was gonna ask her if she wanted to meet for lunch or something....i kinda wondered since she had my info if she looked up my facebook to see who she was talking to....
sprink0281 said:
Yea you can get lucky once in a while...i had a girl from canada one time and we must of had 30 minute conversation after she was done with my issue. It was like we were friends just talking about anything! Was hoping she was local to me I was gonna ask her if she wanted to meet for lunch or something....i kinda wondered since she had my info if she looked up my facebook to see who she was talking to....
Click to expand...
Click to collapse
Haha, That would be funny. Ask a CSR out on a date, then get married down the road. That would be better than a myspace marriage.
Got one quickly
In our condo, my girlfriend's BB Curve and my Evo averaged 1 bar. While online checking our account, I decided to just email sprint and ask for an airave. Went to "contact us", left a messege and the next day we got a call from customer service, 10 minutes latter we were approved, two days latter got it in the mail, hooked it up last night, and now we are at five bars each. I am not saying it will be that easy for everyone, but for once in my life it was!
Very interesting, was thinking of trying this but figure I got no use for the Airave for now...
I get average -104 to -118 dbs which I heard -120 is no service. This is at my house. I get data roaming message and dropped calls. Went into Sprint and said I couldn't get one for free or heard of giving them out for free. Sucks I don't have internet to use it even if I did call and got one. Do you have to pay the 4 bucks a month for it or is that waived. Waived or not id use it.. just no internet.
Sent from my PC36100 using XDA App
Didn't even bring prices to me, so I'm guessing all free.
Sent from my PC36100 using XDA App
Hrshycro said:
Didn't even bring prices to me, so I'm guessing all free.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
If you got it from retentions it is free and the monthly fee is waived. When you go to your account and it lists your devices, it should say retentions next to the Airave.
So if a person were to have terrible 3G speeds they still wouldn't help? My reception is weird, no dropped calls or anything but my reception can shoot up from two bars to four, or six. But my 3G is ALWAYS bad in the town I'm in. Any ideas?
Sent from my PC36100 using XDA App
Systemfraud said:
So if a person were to have terrible 3G speeds they still wouldn't help? My reception is weird, no dropped calls or anything but my reception can shoot up from two bars to four, or six. But my 3G is ALWAYS bad in the town I'm in. Any ideas?
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Just tell them your reception is bad too.
Yeah they don't help you at the store. They just told me they will try to update my phone for tower pulling. Said I already updated the radio to the latest and did the prl update. He said oh well I can't help you then. Wish I had the internet her is call about how bad my reception is and dropped calls. What irritated me the most is txt not going through. Is txt sent by the data service? If I turned data off will I send and receive sms still?
The guy told me it might be the material my house was built with causing the bad signal. If I go out the best reception I get is -100
Sent from my PC36100 using XDA App
How do you see the db of your reception? Sorry for the noob questions.
Sent from my PC36100 using XDA App
##debug# in phone dialer. If you have cm6 you can go through cryon settings and do it. Just type that in the dialer and wait. Click the first one.
Sent from my PC36100 using XDA App
That was the bigger problem at our office, the 3g speeds have been 0.02 kbps fire two months, but I *****ed the drop call problem instead. Im sure you can get one.
Sent from my PC36100 using XDA App
I'm sure I cam get one but won't be able to use. Don't have the internet.
Sent from my PC36100 using XDA App
Thanks Hrshycro!!!
Worked to a tee. Called Tech got transferred and in less then 5 minutes the girl in retention was putting in my order! She did put me on hold for a couple of minutes to confirm my eligibility. It's on the way for free with no monthly charge.
Awesome tip, thanks again!
I just rooted my phone on Monday and now I am not getting phone calls consistently. If someone calls me it goes to voicemail. I don't hear the call or even see a missed call. I am also not getting text messages.
Anyone else having issues? Any fixes?
Its most likely a sprint issue check the sprint facebook tons of users were complaining about poor service! Hope all is well
ttown said:
I just rooted my phone on Monday and now I am not getting phone calls consistently. If someone calls me it goes to voicemail. I don't hear the call or even see a missed call. I am also not getting text messages.
Anyone else having issues? Any fixes?
Click to expand...
Click to collapse
Sent from my PG06100 using XDA Premium App
Yes its sprint, what state do you live in though? I know here in GA they have been having problems lately with calls going straight to voicemail. I'm stock and this was happening to me last week.
I am in Southern California. Maybe it's just a coincidence. I will continue to monitor for the next couple of days before going to a Sprint store.
I called Sprint today and they say there aren't any known outages right now.
Anyone else having issues please chime in.
Lancerz said:
Yes its sprint, what state do you live in though? I know here in GA they have been having problems lately with calls going straight to voicemail. I'm stock and this was happening to me last week.
Click to expand...
Click to collapse
Sprint repair store at Lenox said this has been going on in Atl, GA for 6 weeks. The ETA is 3/18 but they are doubtful.
Definitely sounds like a Sprint issue.
I'm thinking this is a Sprint issue, but...
About 30 minutes ago, I started getting flooded with SMS notifications. Every SMS I've gotten in the past 24 hours is now showing up as unread - some with the original timestamp, some with a new timestamp. It finally stopped a couple of minutes ago... for now.
Not a fun way to wake up.
same here!!!
in San Diego and i got a couple also
ps..people are also receiving ur texts as well!!!..its making me look stupid!
Oh...yes I remember this use to be an issue with the OG droid after an update its happened on various different phones as well as carriers unfortunately I can't remember what the fix was.. dang.
Sent from my SPH-D700 using XDA App
What are the txts saying? Random stuff you txt that where already on your phones?
Sent from my ComBadge..
Yeah, my phone apparently sent out several txt's as well to people at 4am. It updated at 11pm last night. So far I pissed off 3 people because of it and I didn't even do anything! Grumble grumble grumble...
lifeofbean said:
I'm thinking this is a Sprint issue, but...
About 30 minutes ago, I started getting flooded with SMS notifications. Every SMS I've gotten in the past 24 hours is now showing up as unread - some with the original timestamp, some with a new timestamp. It finally stopped a couple of minutes ago... for now.
Not a fun way to wake up.
Click to expand...
Click to collapse
byersbw said:
Yeah, my phone apparently sent out several txt's as well to people at 4am. It updated at 11pm last night. So far I pissed off 3 people because of it and I didn't even do anything! Grumble grumble grumble...
Click to expand...
Click to collapse
THe opposite happened for me. Someone sent me 5-6 text messages yesterday morning around 10 am. I didn't get them until 4 am this morning. I was none to pleased that my phone started blowing up AND my text messages were late...
blazinazn said:
THe opposite happened for me. Someone sent me 5-6 text messages yesterday morning around 10 am. I didn't get them until 4 am this morning. I was none to pleased that my phone started blowing up AND my text messages were late...
Click to expand...
Click to collapse
Samething happen to me!!! All around 4am!!
shook187 said:
Samething happen to me!!! All around 4am!!
Click to expand...
Click to collapse
And this isn't the first time this has happened. A few weeks ago, I got 38 text messages and 2 voicemails in a matter of minutes, roughly around 4 am. I don't really remember the time because I was passed out drunk.
any airave users in here? i have this problem intermittenly and sprint always blames it on my airave.
austin420 said:
any airave users in here? i have this problem intermittenly and sprint always blames it on my airave.
Click to expand...
Click to collapse
Not me.
10char
Same thing Here
Im so sick and tired of sprint!
Im gone as soon as us cellular gets their 4g up and running.
My wife received a bunch of texts from me at 4 something this morning as well in Michigan.
Sent from my SPH-D700 using XDA App
Yeah, my girlfriend texted me this morning asking her why I was up at 3 am and why was I texting her then..... I went to sleep at 11 lol.... maybe I was sleep texting? Lol jk... stupid sprint...
Sent from my SPH-D700 using XDA App
kos26 said:
My wife received a bunch of texts from me at 4 something this morning as well in Michigan.
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Im in the Chicago area and the same thing happened to me....I was like "WTF is texting me at 4 in the morning!?" I received 6 text messages that had been sent the DAY BEFORE! They all had proper time/date stamps on them....
I am truly fed up with sprints poor service and excuses, like the one person mentioned above....Sprint got a whole lotta nerve blaiming the AIRAVE for any of our problems (as if they have nothing to do with the device...LMAO). Its bad enough that they are PIGGY BACKING off of our internet (which we pay for) to make up for their lack of a cellular signal (which we also pay for).
Never had ANY of these problems when I was with us cellular....the only reason I left was because I am a GADGET WHORE and us cellulars phones SUCK DONKEY BALLS! Its a shame too because I had me eye set on that new Kyocera Echo.....
But I cant take the dropped calls and poor service any more. (It sucks having to APOLOGIZE constantly to my friends, family and business associates for missing their calls and messages)
I was having the same issue messages failing to go through and.then being.bombarded with already read messages thought it was my phone but guess it was a network issue
Sent from my SPH-D700 using XDA Premium App
Same sort of issues for me, too. I've had a lot of people angry at me for waking them up from a picture or text that I "sent" at a time when I myself wasn't conscious...
With me, it happens more often with pictures than texts. People are still getting St. Patty's Day pictures from me that they've already received and have been receiving since that night.
I don't know what's at fault, but I'm on EB13 OTA and I don't remember this kind of stuff happening before that. I also sometimes have problems getting sms to send since that update.
Same thing in metro detroit. Got a bunch of texts around 4
Sent from my SPH-D700 using XDA App
I haven't sent our received any old texts, but current texts are showing up on my wifes phone as way off on the time stamp. She gets them right after I send them.
Sent from my SPH-D700 using Tapatalk
http://www.engadget.com/2011/05/17/sprint-network-is-down-no-sms-and-voice-calls-for-some-of-you/
Ha. Their service just gets better by the day...not! Texting hasn't even worked for me for 2 weeks on 50% of the towers/places I'm at in the first place. :|
I knew something was up, I'd get a few notifications of voice mails arriving but no calls. This has been going on the past week and I couldn't figure it out.
Where's dirtyshroomz Sprint lover at? He's always the first to post when something goes down on Verizon.
Sent from my Nexus S 4G using XDA App
I just sent and recieved 4 texts and made 3 calls after reading this, everythings working for me.
Having no issues at all in Las Vegas.
.....
Mine was down for like 20 min but all is well now.
dirkyd3rk said:
I knew something was up, I'd get a few notifications of voice mails arriving but no calls. This has been going on the past week and I couldn't figure it out.
Click to expand...
Click to collapse
Mine has been like that for a few weeks now, too...and data is still at, oh, you know, dial up speeds and 1x.
***It's only in a few places, but still nationwide, not just like 2 cities.
No issues here in Des Moines, Iowa. All services working just fine.
Sent from my Nexus S 4G using XDA Premium App
I'm not getting texts from certain people (carriers perhaps), and outgoing calls aren't working. I am integrated through google voice too, and any number in my contacts that is listed with a 1-xxx-xxx-xxxx tells me it can't complete the call because i'm out of credit.
never had problems before now. hopefully this all gets worked out.
Mine hasn't skipped a beat (that I know of) and I've tested it. I don't know. Seems fine here in the dirty Duval
Sent from "The EVO" using XDA Premium
No issues here in the Seattle area or Cleveland area as I just got off the phone with my brother there.
Pocket posted...
My company has been having voice andsome texting issues for a couple weeks now.
Everything is good for me here in orange county
Good news: I just saved 500 hundred bucks on a new phone by switching to XxXViRuSXxX
(So easy, a noobie can do it)
All good here.
Sent from my phone with the geebees
Texting has been in and out for a few hours but all good now.
F.I.D.D.L.E.S.T.I.C.K.S.
...In northern Utah
F.I.D.D.L.E.S.T.I.C.K.S.
I was wondering why I couldn't send mms yesterday.
No issues in Sacto Cali
Sent from my PC36100 using XDA Premium App
MILH0U5E said:
Where's dirtyshroomz Sprint lover at? He's always the first to post when something goes down on Verizon.
Sent from my Nexus S 4G using XDA App
Click to expand...
Click to collapse
Just from reading this thread, it doesn't seem like the majority - try again.
Btw - No issues here.
Oh, and why would I post about Verizon? You might be thinking of Award Tour no myself.
No issues here in NYC nor any issues communicating with my mom or brother back in Michigan so I'm calling BS on "nationwide".
Also, what network has never had an outage?
Precisely.
I've been having INSANELY bad service lately and I get mixed responses from people I know around here with sprint. I've experienced it on the EF02 modem, DK28, EC05, and am currently on EB13. This crap has been going on for about a week now. Anyone else experience this?
I'm running syndicate 1.2 right now.
Wait a few more days. They might be upgrading the local speed.
any way to know for sure? wouldnt they send out a notice letting customers know?
Whats your location?
Sent from my SPH-D700 using XDA App
Greenville, NC
Two possibilities. One, the network is having severe issue. Two, your radios gone bad (which yes, it does happen). Either way, go to a sprint store that has service and repair. (a coporate one). They'll do a PoST test on your phone to check your radio. If it's bad, you'll get a replacement. If it's not, they'll check the towers in your area and possibly submit a network ticket. If that's the case then it's a waiting game.
Sent from my SPH-D700 using XDA Premium App
projectm3tal said:
I've been having INSANELY bad service lately and I get mixed responses from people I know around here with sprint. I've experienced it on the EF02 modem, DK28, EC05, and am currently on EB13. This crap has been going on for about a week now. Anyone else experience this?
I'm running syndicate 1.2 right now.
Click to expand...
Click to collapse
I've been having terrible service here in Lansing, MI too. I still get failed text messages a few times a day. My signal has been actin funky, 4 bars to 1X to 3 bars to no bars standing in the same spot. Data speeds seem to be slower too. I manually updated my PRL and tried EC05, EF02, and EG22 modems and nothing...
I wonder if sprint will do a radio test on my rooted device... don't wanna odin to stock for nothin..
Sent from my frozen Syndicated Beast...
Wishkah420 said:
I've been having terrible service here in Lansing, MI too. I still get failed text messages a few times a day. My signal has been actin funky, 4 bars to 1X to 3 bars to no bars standing in the same spot. Data speeds seem to be slower too. I manually updated my PRL and tried EC05, EF02, and EG22 modems and nothing...
I wonder if sprint will do a radio test on my rooted device... don't wanna odin to stock for nothin..
Sent from my frozen Syndicated Beast...
Click to expand...
Click to collapse
I'm going to drop this tidbit of info here, and nowhere else.
Sprint doesn't care that your device is rooted. It does not void your TEP. If an associate tells you otherwise, they're wrong.
Sent from my SPH-D700 using XDA Premium App
You are lucky, I've been able to send about 5 text messages today, and I'm a heavy texter. I've been trying for about an hour to send this last one. I have been getting sms fails like this on and off for almost a week. Calling is pretty hit or miss too sometimes.
I usually have about 2-4 bars, occasionally I get the 1X symbol.
edit: meant to quote wishkah
also, thanks reassuring me on that squshy, I heard that somewhere before but wasn't sure.
Deleted 10char
I have been having erratic issues with text in MA i chalked up to network issues. I am a very heavy user of text lol I out text my 25 year old son LOL! Been with Sprint 4 months now and I average just shy of 1500 a month thank god for unlimited txt and now that football is here it is going to get a lot worst LOL
ive been through 5 epics the last month. literally. 3 from assurion and 2 from sprint. sprint finally gave me an airave which only helped inside my house. everyone else around me with any htc phone has no issues. there is something seriously wrong with the samsung hardware. the nexus s also has the same issues.
piss poor quality on samsungs part is to blame. the evo gets 9mb down on 4g im lucky to connect. 3g is a joke. and making a phone call outside my house requires me to walk down the street.
i live 10 minutes from sprints headquarters...
sherm420 said:
ive been through 5 epics the last month. literally. 3 from assurion and 2 from sprint. sprint finally gave me an airave which only helped inside my help. everyone else around me with any htc phone has no issues. there is something seriously wrong with the samsung hardware. the nexus s also has the same issues.
piss poor quality on samsungs part is to blame. the evo gets 9mb down on 4g im lucky to connect. 3g is a joke. and making a phone call outside my house requires me to walk down the street.
Click to expand...
Click to collapse
Quality comes in many forms my friend. For instance, we're not the ones with a manufacturer recognized charging port soldering durability issue. Or hardware revisions to get the display ribbon cable to last.
"but it's made with plastic! And mine's made with aluminum!"
Sent from my SPH-D700 using XDA Premium App
there are a few designs flaws with the charging port.
still, the epic should be classified as a rpos.
i still have the sero plan but verizon is looking really nice for twice the money.
sprint sucks simple as that.
i live 10 minutes from headquaters
so do i have any chance unlocking this pos and getting better productivity?
sherm420 said:
there are a few designs flaws with the charging port.
still, the epic should be classified as a rpos.
i still have the sero plan but verizon is looking really nice for twice the money.
sprint sucks simple as that.
i live 10 minutes from headquaters
so do i have any chance unlocking this pos and getting better productivity?
Click to expand...
Click to collapse
why would you keep getting the same phone if you have that big of a problem with it, the evo is cheaper now you know...
Also, i don't know if it matters, but when i flash a new modem, it usually fails the first time and passes the second time. I can also make and receive calls with more reliability than sms. seems like i just can't send a text with any reliability whatsoever.