Database Users

How to Score a Free Airave from Sprint!

Okay, just just get something out of the way here: Only try to get one of these if your service is really bad at house/office.
1: Make sure you actually have dropped calls. Ours were over 5% which is considered really bad, I guess.
2: Call tech support, wait to get connected, then act dumb an say that you've already been through the tech support stuff and you've been talking to a person in retentions for the past half-hour. They'll say well how'd you get to me? Just say that the guy in retentions said that he was putting you on hold to check into getting you a free airave; you've already been through troubleshooting with him.
3: The person in tech support will transfer you back to somebody in retentions and bring them up to where you're at.
4: Tell the person in retentions should go ahead and start the order and then you're set.
5: Is optional. You can have your call drop them, then they'll call you back and you can make a joke about how crappy the service is. (Actually happened to me)
I took the long way through this today, but started in retentions, got tranfs to tech support after checking the drop call rate and doing some basic troubleshooting, then told the guy in TS that I'd been through it all the last last guy in Relations was checking into a free airave for me, but somehow got transfered to him, ect.
I also started out by telling the first guy in retentions that I'd taken 2 phones to the corp store, they had done some PR update (act stupid about it) and now those two phones always have some ^ above the bars at the office, but the service works great and the data speeds can actually load a website in under 3 minuets. The data service at our office has been 0.02 kbps for over a month now, which is why I did the PRL hack in the first place on the two office phones 2 weeks back.
Anyhow, it's on it's way and didn't take that long.

They do check your area and if they feel you are in a good signal area they will not give it to you for free. I only say this because when I called he told me as long as my area qualifies for free airave service he will be able to do it if not I have the option to purchase one. Luckily after he checked the computer he said "great news u qualify". so this will not work for everyone, and it does connect to gps and reports where the device is connected. So good luck, im sure sprint gonna get stormed with calls and eventually they will catch on.

sprink0281 said:
They do check your area and if they feel you are in a good signal area they will not give it to you for free. I only say this because when I called he told me as long as my area qualifies for free airave service he will be able to do it if not I have the option to purchase one. Luckily after he checked the computer he said "great news u qualify". so this will not work for everyone, and it does connect to gps and reports where the device is connected. So good luck, im sure sprint gonna get stormed with calls and eventually they will catch on.
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i just hate talking to sprint reps, you think sprint chat will work?

ryohei47 said:
i just hate talking to sprint reps, you think sprint chat will work?
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Don't think so cuz you gotta talk to the retentions department...i hate talking to them too cuz of those damn scripts they follow, it's like talking to human robots!
Also should mention don't get caught in a lie about talking to them cuz they do have a record of when you call and what department you talked to. So I'm sure if they know you lied they probably will give you a hard time and might make a note on your account that you lied and who knows they might be reluctant to go out of their way for you in the future, I know I wouldnt want to help a liar. So what if you have to be on the phone with them for awhile your getting something for free if your lucky so not really a reason to *****....

The guys I got didn't talk like robots for once, and they were probably from America. I was surprised. They also seemed quite personable.

Hrshycro said:
The guys I got didn't talk like robots for once, and they were probably from America. I was surprised. They also seemed quite personable.
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Yea you can get lucky once in a while...i had a girl from canada one time and we must of had 30 minute conversation after she was done with my issue. It was like we were friends just talking about anything! Was hoping she was local to me I was gonna ask her if she wanted to meet for lunch or something....i kinda wondered since she had my info if she looked up my facebook to see who she was talking to....

sprink0281 said:
Yea you can get lucky once in a while...i had a girl from canada one time and we must of had 30 minute conversation after she was done with my issue. It was like we were friends just talking about anything! Was hoping she was local to me I was gonna ask her if she wanted to meet for lunch or something....i kinda wondered since she had my info if she looked up my facebook to see who she was talking to....
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Haha, That would be funny. Ask a CSR out on a date, then get married down the road. That would be better than a myspace marriage.

Got one quickly
In our condo, my girlfriend's BB Curve and my Evo averaged 1 bar. While online checking our account, I decided to just email sprint and ask for an airave. Went to "contact us", left a messege and the next day we got a call from customer service, 10 minutes latter we were approved, two days latter got it in the mail, hooked it up last night, and now we are at five bars each. I am not saying it will be that easy for everyone, but for once in my life it was!

Very interesting, was thinking of trying this but figure I got no use for the Airave for now...

I get average -104 to -118 dbs which I heard -120 is no service. This is at my house. I get data roaming message and dropped calls. Went into Sprint and said I couldn't get one for free or heard of giving them out for free. Sucks I don't have internet to use it even if I did call and got one. Do you have to pay the 4 bucks a month for it or is that waived. Waived or not id use it.. just no internet.
Sent from my PC36100 using XDA App

Didn't even bring prices to me, so I'm guessing all free.
Sent from my PC36100 using XDA App

Hrshycro said:
Didn't even bring prices to me, so I'm guessing all free.
Sent from my PC36100 using XDA App
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If you got it from retentions it is free and the monthly fee is waived. When you go to your account and it lists your devices, it should say retentions next to the Airave.

So if a person were to have terrible 3G speeds they still wouldn't help? My reception is weird, no dropped calls or anything but my reception can shoot up from two bars to four, or six. But my 3G is ALWAYS bad in the town I'm in. Any ideas?
Sent from my PC36100 using XDA App

Systemfraud said:
So if a person were to have terrible 3G speeds they still wouldn't help? My reception is weird, no dropped calls or anything but my reception can shoot up from two bars to four, or six. But my 3G is ALWAYS bad in the town I'm in. Any ideas?
Sent from my PC36100 using XDA App
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Just tell them your reception is bad too.

Yeah they don't help you at the store. They just told me they will try to update my phone for tower pulling. Said I already updated the radio to the latest and did the prl update. He said oh well I can't help you then. Wish I had the internet her is call about how bad my reception is and dropped calls. What irritated me the most is txt not going through. Is txt sent by the data service? If I turned data off will I send and receive sms still?
The guy told me it might be the material my house was built with causing the bad signal. If I go out the best reception I get is -100
Sent from my PC36100 using XDA App

How do you see the db of your reception? Sorry for the noob questions.
Sent from my PC36100 using XDA App

##debug# in phone dialer. If you have cm6 you can go through cryon settings and do it. Just type that in the dialer and wait. Click the first one.
Sent from my PC36100 using XDA App

That was the bigger problem at our office, the 3g speeds have been 0.02 kbps fire two months, but I *****ed the drop call problem instead. Im sure you can get one.
Sent from my PC36100 using XDA App

I'm sure I cam get one but won't be able to use. Don't have the internet.
Sent from my PC36100 using XDA App

Thanks Hrshycro!!!
Worked to a tee. Called Tech got transferred and in less then 5 minutes the girl in retention was putting in my order! She did put me on hold for a couple of minutes to confirm my eligibility. It's on the way for free with no monthly charge.
Awesome tip, thanks again!

!!Sprint Voice Service Down!!

As of 5PM EST Sprint is having service issues and appears to be most areas (per conversation with tier 2 tech support).
UPDATE
00:13 EST- Full service should be restored by 03:00 EST.
Service is back up in more areas but still expect intermittent issues. Can personally verify Chicagoland is working.

Thank you so much for letting us know. I'm visiting some family in the Poconos in Pennsylvania and wasn't sure what was going on. I was getting paranoid that something was wrong. At least internet is still up.
Thanks!! Saved me a call to tech support.
Sent from my PC36100 using XDA App

I was in the middle of flashing a ROM an thought I broke something

Lokifish said:
I was in the middle of flashing a ROM an thought I broke something
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Wow that sucks! Did you get your rom set up at least?
Sent from my PC36100 using XDA App

I just flashed back to my everyday rom and will wait til this clears before playing with my wip rom

Lokifish said:
I just flashed back to my everyday rom and will wait til this clears before playing with my wip rom
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Good idea. Hopefully we'll be up and running soon!
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Yes service is down currently in michigan, california, colorado and georgia.
No eta as to when it will be fixed. Tech support has over 2000 calls in queue.
Sent from my Evo beeesshh

DirtyShroomz said:
Yes service is down currently in michigan, california, colorado and georgia.
No eta as to when it will be fixed. Tech support has over 2000 calls in queue.
Sent from my Evo beeesshh
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Add Illinois and Ohio to the list. This is going to be a costly issue for Sprint (account credits)

Nationwide outage.

I am in Tampa,FL. all is well here...4g and 3g as well as voice...

Updated first post

Berkeley CA is fine
Sent from my PC36100 using XDA App

Intermittent for me here in Sacramento, CA, seems to be a 50% failure rate. Sometimes calls go through, other times I get "We are unable to complete your call at this time. Please try again later. (Repeats in Spanish.) Message twelve, switch five four five."

Updated first post

Lokifish said:
Updated first post
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Are you a rep?
Sent from my Evo beeesshh

DirtyShroomz said:
Are you a rep?
Sent from my Evo beeesshh
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I myself am not but have a friend that's Tier 2 ATS @ Sprint. He pretty much said they're running around like madmen trying to get this fixed and still aren't sure what caused it. As far as causes I had suggested to him a partial profile DB dump (went through similar when I was still in IT, not fun). His response was that it was high on the list.

Seems to be fixed. Working in AZ & NV.

Lokifish said:
I myself am not but have a friend that's Tier 2 ATS @ Sprint. He pretty much said they're running around like madmen trying to get this fixed and still aren't sure what caused it. As far as causes I had suggested to him a partial profile DB dump (went through similar when I was still in IT, not fun). His response was that it was high on the list.
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Hah just wondering if you kept calling back lol
Sent from my Evo beeesshh

Updated first post
DirtyShroomz said:
Hah just wondering if you kept calling back lol
Sent from my Evo beeesshh
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I try not to bother customer service reps when things like this happen. Customer service reps all ways catch the worst of it when ever there's an issue and I really do feel sorry for them as a whole.

All good here in Knoxville Tennessee..... just tried a phone call and 3g working fast

Weird SMS issue, possibly on Sprint's side?

I'm thinking this is a Sprint issue, but...
About 30 minutes ago, I started getting flooded with SMS notifications. Every SMS I've gotten in the past 24 hours is now showing up as unread - some with the original timestamp, some with a new timestamp. It finally stopped a couple of minutes ago... for now.
Not a fun way to wake up.

same here!!!

in San Diego and i got a couple also

ps..people are also receiving ur texts as well!!!..its making me look stupid!

Oh...yes I remember this use to be an issue with the OG droid after an update its happened on various different phones as well as carriers unfortunately I can't remember what the fix was.. dang.
Sent from my SPH-D700 using XDA App

What are the txts saying? Random stuff you txt that where already on your phones?
Sent from my ComBadge..

Yeah, my phone apparently sent out several txt's as well to people at 4am. It updated at 11pm last night. So far I pissed off 3 people because of it and I didn't even do anything! Grumble grumble grumble...
lifeofbean said:
I'm thinking this is a Sprint issue, but...
About 30 minutes ago, I started getting flooded with SMS notifications. Every SMS I've gotten in the past 24 hours is now showing up as unread - some with the original timestamp, some with a new timestamp. It finally stopped a couple of minutes ago... for now.
Not a fun way to wake up.
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byersbw said:
Yeah, my phone apparently sent out several txt's as well to people at 4am. It updated at 11pm last night. So far I pissed off 3 people because of it and I didn't even do anything! Grumble grumble grumble...
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THe opposite happened for me. Someone sent me 5-6 text messages yesterday morning around 10 am. I didn't get them until 4 am this morning. I was none to pleased that my phone started blowing up AND my text messages were late...

blazinazn said:
THe opposite happened for me. Someone sent me 5-6 text messages yesterday morning around 10 am. I didn't get them until 4 am this morning. I was none to pleased that my phone started blowing up AND my text messages were late...
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Samething happen to me!!! All around 4am!!

shook187 said:
Samething happen to me!!! All around 4am!!
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And this isn't the first time this has happened. A few weeks ago, I got 38 text messages and 2 voicemails in a matter of minutes, roughly around 4 am. I don't really remember the time because I was passed out drunk.

any airave users in here? i have this problem intermittenly and sprint always blames it on my airave.

austin420 said:
any airave users in here? i have this problem intermittenly and sprint always blames it on my airave.
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Not me.
10char

Same thing Here
Im so sick and tired of sprint!
Im gone as soon as us cellular gets their 4g up and running.

My wife received a bunch of texts from me at 4 something this morning as well in Michigan.
Sent from my SPH-D700 using XDA App

Yeah, my girlfriend texted me this morning asking her why I was up at 3 am and why was I texting her then..... I went to sleep at 11 lol.... maybe I was sleep texting? Lol jk... stupid sprint...
Sent from my SPH-D700 using XDA App

kos26 said:
My wife received a bunch of texts from me at 4 something this morning as well in Michigan.
Sent from my SPH-D700 using XDA App
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Im in the Chicago area and the same thing happened to me....I was like "WTF is texting me at 4 in the morning!?" I received 6 text messages that had been sent the DAY BEFORE! They all had proper time/date stamps on them....
I am truly fed up with sprints poor service and excuses, like the one person mentioned above....Sprint got a whole lotta nerve blaiming the AIRAVE for any of our problems (as if they have nothing to do with the device...LMAO). Its bad enough that they are PIGGY BACKING off of our internet (which we pay for) to make up for their lack of a cellular signal (which we also pay for).
Never had ANY of these problems when I was with us cellular....the only reason I left was because I am a GADGET WHORE and us cellulars phones SUCK DONKEY BALLS! Its a shame too because I had me eye set on that new Kyocera Echo.....
But I cant take the dropped calls and poor service any more. (It sucks having to APOLOGIZE constantly to my friends, family and business associates for missing their calls and messages)

I was having the same issue messages failing to go through and.then being.bombarded with already read messages thought it was my phone but guess it was a network issue
Sent from my SPH-D700 using XDA Premium App

Same sort of issues for me, too. I've had a lot of people angry at me for waking them up from a picture or text that I "sent" at a time when I myself wasn't conscious...
With me, it happens more often with pictures than texts. People are still getting St. Patty's Day pictures from me that they've already received and have been receiving since that night.
I don't know what's at fault, but I'm on EB13 OTA and I don't remember this kind of stuff happening before that. I also sometimes have problems getting sms to send since that update.

Same thing in metro detroit. Got a bunch of texts around 4
Sent from my SPH-D700 using XDA App

I haven't sent our received any old texts, but current texts are showing up on my wifes phone as way off on the time stamp. She gets them right after I send them.
Sent from my SPH-D700 using Tapatalk

Um, am I the only one that cant text?

The hell is going on??? None of my texts will go through and from reading twitter seems to be a widespread issue. Anyone else?

Maybe its just your area. On CM7 Nightly 77 and sms and mms messages work like great.

having same issue. i am in ohio.
Sent from my CM7 EVO

No problems here in north dallas

I was wondering why my phone was so damn quiet for the past couple hours.

brownhornet said:
I was wondering why my phone was so damn quiet for the past couple hours.
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Maybe it went into hibernation? xD Sorry I couldn't resist.
But currently in Rhode Island, and it works fine for me.

Can receive, cant respond or send.. In South Fla

No problems in Utah.

I was having some issues but they appear to have resolved themselves I think
NW fla
Sent From My Fresh Evo

Nationwide text messaging outage. Dunno the cause, just heard it from on high.

some of my phones will and some are having problems in ohio
Sent from my SPH-P100 using XDA App

oh the joy of sprint...once the failed message does send, the recipient gets it 5+ times...

brownhornet said:
The hell is going on??? None of my texts will go through and from reading twitter seems to be a widespread issue. Anyone else?
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Having the same problem here in northeast Ohio. Talked to some other people in the area here with Sprint that are having the same problem.

Seems like an Ohio outage. I have no issues in NYC.

Ryjabo said:
No problems in Utah.
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It was out for a while but only like 10 minutes (Kaysville) and my daughter was freaking out, lol.
OFF TOPIC: Where u at in Utah?

Out in Vegas tested on all the families evo gets the same message
sent from my Motorola XOOM

Gave me some problems at about 10 pm here in Tampa FL

Working fine here in California

It's been in and out for the last few hours here in northern Utah. I called Sprint and there was a message right at the beginning that said there is a "known issue" and it was being addressed.

Sprint updates Airave, wipes out phone service...AGAIN!

Friday Sprint updated the Airave software and most customers had their incoming calls sent right to voicemail within the Airave perimeter. The last time they updated the software phones could not make outgoing calls. This last screw up cost me a $2000 job! Customer service tred reactivating both my phones because they knew nothing about the Airave update and resulting outtage. I read about it here on XDA with other Airave customers. I called Airave people direct and they said "sorry" and reset the Airave! A simple text to say there was a software update would have been helpful to diagnose this on Friday not Monday. Anyone interested in starting a class action lawsuit since this is Sprint caused, sign me up! Otherwise flood their tech support lines with complaints. They will give you a "sorry" also.
Sent from my SPH-D700 using XDA App

Things happen... Did you not have a second number for someone to call? Anyways your suit wouldn't get anywhere.. Sprint doesn't have anything that says they guarantee to be up 100% of the time.. Maybe by you not getting that job- Sprint saved your life by you not getting in that car wreck on the way to that job.. hehe.. Or maybe you'll get a call today for a 4,000 dollar job you wouldn't of been able to accept bc of that other job.. I dunno..

kennyglass123 said:
Friday Sprint updated the Airave software and most customers had their incoming calls sent right to voicemail within the Airave perimeter. The last time they updated the software phones could not make outgoing calls. This last screw up cost me a $2000 job! Customer service tred reactivating both my phones because they knew nothing about the Airave update and resulting outtage. I read about it here on XDA with other Airave customers. I called Airave people direct and they said "sorry" and reset the Airave! A simple text to say there was a software update would have been helpful to diagnose this on Friday not Monday. Anyone interested in starting a class action lawsuit since this is Sprint caused, sign me up! Otherwise flood their tech support lines with complaints. They will give you a "sorry" also.
Sent from my SPH-D700 using XDA App
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I was out of town all weekend and didn't notice the Airave when we got home last night. I'll be sure to check it out tonight though. But I have to tell you, seeing as how they gave me one for free and free monthly service to boot, I would never complain about it especially if they fix it as soon as I called them about it. Sorry you lost that job. I agree that a quick text would have been beneficial.

One of my points was that customer service knew nothing about it on Sunday, 2 days later. I just happen to see 4 others with airaves having problems since Friday and figured it out myself and called the Airave number. They knew!
Sent from my SPH-D700 using XDA App

kennyglass123 said:
One of my points was that customer service knew nothing about it on Sunday, 2 days later. I just happen to see 4 others with airaves having problems since Friday and figured it out myself and called the Airave number. They knew!
Sent from my SPH-D700 using XDA App
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Sometimes I feel like my Airave is more work than the benefits are worth.

This maybe a dumb question but what is airwave? I don't think I have it but most sprint customers in Virginia are experiencing less than adequtes signal. From failed text to failed calls.

R3537L1F3 said:
This maybe a dumb question but what is airwave? I don't think I have it but most sprint customers in Virginia are experiencing less than adequtes signal. From failed text to failed calls.
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An Airave is a mini cell tower, a femtocell, that hooks up to the internet to use in areas of bad or no signal.
Sent from my SPH-D700 using XDA App

shane6374 said:
Sometimes I feel like my Airave is more work than the benefits are worth.
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QFT, I have one too, and leave it off most of the time.

Just thought id chime in as the voice of dissent. My airave is working normal. Didn't seem to be missing any calls, and my wife is at home now, and she doesn't seem to be having any problems either.
Sent from my SPH-D700 using XDA App

phdeez said:
QFT, I have one too, and leave it off most of the time.
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I only turn mine off when I'm torrenting. It gives me a bad voice delay. Other than that, I love it.
Sent from my SPH-D700 using XDA App

Just out of curiosity, in what order do y'all have it hooked up? It suggests to put it directly in to the modem, before a router or computer. I have mine running outside the network hooked up to a port on the wifi router. I think it works better that way. I don't want it first in line allocating bandwidth, I want MY router first in line.
Sent from my SPH-D700 using XDA App

I've seen people mention getting these for free from Sprint. How do you do that? Do you just ask for it? Service inside my house is crap and it drives me nuts.

austin420 said:
Just out of curiosity, in what order do y'all have it hooked up? It suggests to put it directly in to the modem, before a router or computer. I have mine running outside the network hooked up to a port on the wifi router. I think it works better that way. I don't want it first in line allocating bandwidth, I want MY router first in line.
Sent from my SPH-D700 using XDA App
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I had mine set up as they specified, first in line, until my power flickered two days in a row and both days I had to use a paperclip to reset the Airrave to get my internet service working again. It apparently doesn't recover gracefully from a power outage. Now it is just another item plugged into my router.

austin420 said:
Just thought id chime in as the voice of dissent. My airave is working normal. Didn't seem to be missing any calls, and my wife is at home now, and she doesn't seem to be having any problems either.
Sent from my SPH-D700 using XDA App
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Apparently it was not all Airaves that is why they never spot these problems before pushing the updates.
Sent from my SPH-D700 using XDA App

I sent that PoS back to them last week - and I didn't even pay for it! Caused more problems than it solved.

nebrando said:
I've seen people mention getting these for free from Sprint. How do you do that? Do you just ask for it? Service inside my house is crap and it drives me nuts.
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Pretty much. It took me to the 2nd level rep to get one, but no more than 15 min on the phone. Also don't call up asking for one, just explain the issue and they should offer you one.

nebrando said:
I've seen people mention getting these for free from Sprint. How do you do that? Do you just ask for it? Service inside my house is crap and it drives me nuts.
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If your service is real crappy in your house and your credit is good enough for an extra line you can call them and complain about the lack of service and they will send you one. It adds $1 and change to your bill for the taxes on the additional line but no other fees. You also need a computer with DSL or Broadband internet.
Sent from my SPH-D700 using XDA App

insanity213 said:
I sent that PoS back to them last week - and I didn't even pay for it! Caused more problems than it solved.
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HaHa, I did that the first time I got one. POS! But got tired of the garbled calls in the Living Room so tried it again. 3G speeds are superfast but when it screws up your phone service with "updates" I get really annoyed and want to throw it out in the street and run it over. If it is working stop trying to fix it Sprint!
Sent from my SPH-D700 using XDA App

is this for the airwave 1 or 2. the 2 messes up my epics call waiting and is currently unplugged... i dont see anything on the sprint site..

Kennyglass I pm'd you about something unrelated to your thread. Can you take a look?
Sent from my PG86100 using XDA Premium App