Database Users

How to Score a Free Airave from Sprint!

Okay, just just get something out of the way here: Only try to get one of these if your service is really bad at house/office.
1: Make sure you actually have dropped calls. Ours were over 5% which is considered really bad, I guess.
2: Call tech support, wait to get connected, then act dumb an say that you've already been through the tech support stuff and you've been talking to a person in retentions for the past half-hour. They'll say well how'd you get to me? Just say that the guy in retentions said that he was putting you on hold to check into getting you a free airave; you've already been through troubleshooting with him.
3: The person in tech support will transfer you back to somebody in retentions and bring them up to where you're at.
4: Tell the person in retentions should go ahead and start the order and then you're set.
5: Is optional. You can have your call drop them, then they'll call you back and you can make a joke about how crappy the service is. (Actually happened to me)
I took the long way through this today, but started in retentions, got tranfs to tech support after checking the drop call rate and doing some basic troubleshooting, then told the guy in TS that I'd been through it all the last last guy in Relations was checking into a free airave for me, but somehow got transfered to him, ect.
I also started out by telling the first guy in retentions that I'd taken 2 phones to the corp store, they had done some PR update (act stupid about it) and now those two phones always have some ^ above the bars at the office, but the service works great and the data speeds can actually load a website in under 3 minuets. The data service at our office has been 0.02 kbps for over a month now, which is why I did the PRL hack in the first place on the two office phones 2 weeks back.
Anyhow, it's on it's way and didn't take that long.

They do check your area and if they feel you are in a good signal area they will not give it to you for free. I only say this because when I called he told me as long as my area qualifies for free airave service he will be able to do it if not I have the option to purchase one. Luckily after he checked the computer he said "great news u qualify". so this will not work for everyone, and it does connect to gps and reports where the device is connected. So good luck, im sure sprint gonna get stormed with calls and eventually they will catch on.

sprink0281 said:
They do check your area and if they feel you are in a good signal area they will not give it to you for free. I only say this because when I called he told me as long as my area qualifies for free airave service he will be able to do it if not I have the option to purchase one. Luckily after he checked the computer he said "great news u qualify". so this will not work for everyone, and it does connect to gps and reports where the device is connected. So good luck, im sure sprint gonna get stormed with calls and eventually they will catch on.
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i just hate talking to sprint reps, you think sprint chat will work?

ryohei47 said:
i just hate talking to sprint reps, you think sprint chat will work?
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Don't think so cuz you gotta talk to the retentions department...i hate talking to them too cuz of those damn scripts they follow, it's like talking to human robots!
Also should mention don't get caught in a lie about talking to them cuz they do have a record of when you call and what department you talked to. So I'm sure if they know you lied they probably will give you a hard time and might make a note on your account that you lied and who knows they might be reluctant to go out of their way for you in the future, I know I wouldnt want to help a liar. So what if you have to be on the phone with them for awhile your getting something for free if your lucky so not really a reason to *****....

The guys I got didn't talk like robots for once, and they were probably from America. I was surprised. They also seemed quite personable.

Hrshycro said:
The guys I got didn't talk like robots for once, and they were probably from America. I was surprised. They also seemed quite personable.
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Yea you can get lucky once in a while...i had a girl from canada one time and we must of had 30 minute conversation after she was done with my issue. It was like we were friends just talking about anything! Was hoping she was local to me I was gonna ask her if she wanted to meet for lunch or something....i kinda wondered since she had my info if she looked up my facebook to see who she was talking to....

sprink0281 said:
Yea you can get lucky once in a while...i had a girl from canada one time and we must of had 30 minute conversation after she was done with my issue. It was like we were friends just talking about anything! Was hoping she was local to me I was gonna ask her if she wanted to meet for lunch or something....i kinda wondered since she had my info if she looked up my facebook to see who she was talking to....
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Haha, That would be funny. Ask a CSR out on a date, then get married down the road. That would be better than a myspace marriage.

Got one quickly
In our condo, my girlfriend's BB Curve and my Evo averaged 1 bar. While online checking our account, I decided to just email sprint and ask for an airave. Went to "contact us", left a messege and the next day we got a call from customer service, 10 minutes latter we were approved, two days latter got it in the mail, hooked it up last night, and now we are at five bars each. I am not saying it will be that easy for everyone, but for once in my life it was!

Very interesting, was thinking of trying this but figure I got no use for the Airave for now...

I get average -104 to -118 dbs which I heard -120 is no service. This is at my house. I get data roaming message and dropped calls. Went into Sprint and said I couldn't get one for free or heard of giving them out for free. Sucks I don't have internet to use it even if I did call and got one. Do you have to pay the 4 bucks a month for it or is that waived. Waived or not id use it.. just no internet.
Sent from my PC36100 using XDA App

Didn't even bring prices to me, so I'm guessing all free.
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Hrshycro said:
Didn't even bring prices to me, so I'm guessing all free.
Sent from my PC36100 using XDA App
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If you got it from retentions it is free and the monthly fee is waived. When you go to your account and it lists your devices, it should say retentions next to the Airave.

So if a person were to have terrible 3G speeds they still wouldn't help? My reception is weird, no dropped calls or anything but my reception can shoot up from two bars to four, or six. But my 3G is ALWAYS bad in the town I'm in. Any ideas?
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Systemfraud said:
So if a person were to have terrible 3G speeds they still wouldn't help? My reception is weird, no dropped calls or anything but my reception can shoot up from two bars to four, or six. But my 3G is ALWAYS bad in the town I'm in. Any ideas?
Sent from my PC36100 using XDA App
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Just tell them your reception is bad too.

Yeah they don't help you at the store. They just told me they will try to update my phone for tower pulling. Said I already updated the radio to the latest and did the prl update. He said oh well I can't help you then. Wish I had the internet her is call about how bad my reception is and dropped calls. What irritated me the most is txt not going through. Is txt sent by the data service? If I turned data off will I send and receive sms still?
The guy told me it might be the material my house was built with causing the bad signal. If I go out the best reception I get is -100
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How do you see the db of your reception? Sorry for the noob questions.
Sent from my PC36100 using XDA App

##debug# in phone dialer. If you have cm6 you can go through cryon settings and do it. Just type that in the dialer and wait. Click the first one.
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That was the bigger problem at our office, the 3g speeds have been 0.02 kbps fire two months, but I *****ed the drop call problem instead. Im sure you can get one.
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I'm sure I cam get one but won't be able to use. Don't have the internet.
Sent from my PC36100 using XDA App

Thanks Hrshycro!!!
Worked to a tee. Called Tech got transferred and in less then 5 minutes the girl in retention was putting in my order! She did put me on hold for a couple of minutes to confirm my eligibility. It's on the way for free with no monthly charge.
Awesome tip, thanks again!

[slightly offtopic] When is 4G coming to your area?

When I went to the sprint store to get a replacement for my phone, they told me that 4G is coming to my area (jersey shore) in late December/early January. When I went with my friend when he got his epic (i'm broke as my imac and my upgrade isn't till april) they told him the same thing. So.. What area are you from and when will 4G come there (or do you already have 4G there)?

Atlanta GA. 4g already available here
Sent from my HERO200 using XDA App

Yep, we have it in Indianapolis already. Not that it does me any good with my hero.

user7618 said:
Yep, we have it in Indianapolis already. Not that it does me any good with my hero.
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We do? I have't seen it.

dmcaylor said:
We do? I have't seen it.
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Well, maybe we will get it soon. I know I saw a story somewhere that Indy was getting 4g.

4g kills your battery like no other.

You guys are lucky.. I am in south dakota and I highly doubt we will ever get 4G. I can't even order a 4g phone without lying about where i live and then having someone else ship it back to me.
Sent from my HERO200 using XDA App

My city already has 4G. Oddly enough my city was one of the first few markets to get it. I don't know why, or how they decided here but I'm not complaining. I live in Yakima, Washington btw.

skyrkt said:
My city already has 4G. Oddly enough my city was one of the first few markets to get it. I don't know why, or how they decided here but I'm not complaining. I live in Yakima, Washington btw.
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Same thing here. Central PA. Got it back in May.

Central Nebraska... no 4g for me for a loooooooooong time, since I still don't have native 3g yet... doesn't bug me much, since I'm usually near WiFi anyways... but still...
Sent from my HERO200 using XDA App

Knoxville, TN - supposedly end of February 2011.

no*friggin*4G*here-*Jersey*shore
Yeah*they*told*me*4G*was*coming*to*the*tri*state*area*soon*and*this*was*back*in*
11/2010.*Well*if*the*tri*state*part*of*NJ*is*New*Brunswick*and*Jackson*NJ*then*i*guess*they*didn't*lie.*I*used*to*love*Sprint*I*mean*they*offer*the*best*plan.*But*the*phones*are*starting*to*fall*of*big*time.*And*the*upcoming*phones*are*garbage*Whoa*you'll*be*able*to*record*in*3D*big*fing*deal*Gvie*me*a*phone*with*dual*1.2*processors*and*stick*your*3D*up*your....*well*hell*i*take*a*phone*that*has*a*battery*that*can*last*longer**than*me*in*bed!!!!!!!!*(15min)*lol*now*verizon*has*some*really*nice*phones*coming*and*there*launching*4G*LTE**but*they*charge*and*arm*and*a*leg....*What*i*really*want*is*a*little*more*than*I'll*ever*get!!!!!!!!!!!!!!!!!!*any*at*the*end*of*this*post*we*still*don't*have*4G*at*the*Jersey*Shore*(Red*Bank,Middlwtown,*Long*Branch,*Etc*Etc

You, sir, should take your money for a new phone and buy a new keyboard. Btw, the 3d phone you're hating on is dual-core.
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Sent from my CDMA Hero. I got some hot Ginger-on-Hero action here!

damn noobs bumping random threads driving me crazy. how the hell did he even find this ancient thread to begin with.

Bierce22 said:
damn noobs bumping random threads driving me crazy. how the hell did he even find this ancient thread to begin with.
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I shall go find a most ancient thread to bump now. Just because you love it so much.
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Sent from my CDMA Hero. I got some hot Ginger-on-Hero action here!

your such an ass lol

Bierce22 said:
your such an ass lol
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Lol, I know!
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Sent from my CDMA Hero. I got some hot Ginger-on-Hero action here!

Bump, haha sorry guys it was too irresistible.

Sprint Network Down for Text + Voice Nationwide

http://www.engadget.com/2011/05/17/sprint-network-is-down-no-sms-and-voice-calls-for-some-of-you/
Ha. Their service just gets better by the day...not! Texting hasn't even worked for me for 2 weeks on 50% of the towers/places I'm at in the first place. :|

I knew something was up, I'd get a few notifications of voice mails arriving but no calls. This has been going on the past week and I couldn't figure it out.

Where's dirtyshroomz Sprint lover at? He's always the first to post when something goes down on Verizon.
Sent from my Nexus S 4G using XDA App

I just sent and recieved 4 texts and made 3 calls after reading this, everythings working for me.

Having no issues at all in Las Vegas.
.....

Mine was down for like 20 min but all is well now.

dirkyd3rk said:
I knew something was up, I'd get a few notifications of voice mails arriving but no calls. This has been going on the past week and I couldn't figure it out.
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Mine has been like that for a few weeks now, too...and data is still at, oh, you know, dial up speeds and 1x.
***It's only in a few places, but still nationwide, not just like 2 cities.

No issues here in Des Moines, Iowa. All services working just fine.
Sent from my Nexus S 4G using XDA Premium App

I'm not getting texts from certain people (carriers perhaps), and outgoing calls aren't working. I am integrated through google voice too, and any number in my contacts that is listed with a 1-xxx-xxx-xxxx tells me it can't complete the call because i'm out of credit.
never had problems before now. hopefully this all gets worked out.

Mine hasn't skipped a beat (that I know of) and I've tested it. I don't know. Seems fine here in the dirty Duval
Sent from "The EVO" using XDA Premium

No issues here in the Seattle area or Cleveland area as I just got off the phone with my brother there.
Pocket posted...

My company has been having voice andsome texting issues for a couple weeks now.

Everything is good for me here in orange county
Good news: I just saved 500 hundred bucks on a new phone by switching to XxXViRuSXxX
(So easy, a noobie can do it)

All good here.
Sent from my phone with the geebees

Texting has been in and out for a few hours but all good now.
F.I.D.D.L.E.S.T.I.C.K.S.

...In northern Utah
F.I.D.D.L.E.S.T.I.C.K.S.

I was wondering why I couldn't send mms yesterday.

No issues in Sacto Cali
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MILH0U5E said:
Where's dirtyshroomz Sprint lover at? He's always the first to post when something goes down on Verizon.
Sent from my Nexus S 4G using XDA App
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Just from reading this thread, it doesn't seem like the majority - try again.
Btw - No issues here.
Oh, and why would I post about Verizon? You might be thinking of Award Tour no myself.

No issues here in NYC nor any issues communicating with my mom or brother back in Michigan so I'm calling BS on "nationwide".
Also, what network has never had an outage?
Precisely.

Sprint updates Airave, wipes out phone service...AGAIN!

Friday Sprint updated the Airave software and most customers had their incoming calls sent right to voicemail within the Airave perimeter. The last time they updated the software phones could not make outgoing calls. This last screw up cost me a $2000 job! Customer service tred reactivating both my phones because they knew nothing about the Airave update and resulting outtage. I read about it here on XDA with other Airave customers. I called Airave people direct and they said "sorry" and reset the Airave! A simple text to say there was a software update would have been helpful to diagnose this on Friday not Monday. Anyone interested in starting a class action lawsuit since this is Sprint caused, sign me up! Otherwise flood their tech support lines with complaints. They will give you a "sorry" also.
Sent from my SPH-D700 using XDA App

Things happen... Did you not have a second number for someone to call? Anyways your suit wouldn't get anywhere.. Sprint doesn't have anything that says they guarantee to be up 100% of the time.. Maybe by you not getting that job- Sprint saved your life by you not getting in that car wreck on the way to that job.. hehe.. Or maybe you'll get a call today for a 4,000 dollar job you wouldn't of been able to accept bc of that other job.. I dunno..

kennyglass123 said:
Friday Sprint updated the Airave software and most customers had their incoming calls sent right to voicemail within the Airave perimeter. The last time they updated the software phones could not make outgoing calls. This last screw up cost me a $2000 job! Customer service tred reactivating both my phones because they knew nothing about the Airave update and resulting outtage. I read about it here on XDA with other Airave customers. I called Airave people direct and they said "sorry" and reset the Airave! A simple text to say there was a software update would have been helpful to diagnose this on Friday not Monday. Anyone interested in starting a class action lawsuit since this is Sprint caused, sign me up! Otherwise flood their tech support lines with complaints. They will give you a "sorry" also.
Sent from my SPH-D700 using XDA App
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I was out of town all weekend and didn't notice the Airave when we got home last night. I'll be sure to check it out tonight though. But I have to tell you, seeing as how they gave me one for free and free monthly service to boot, I would never complain about it especially if they fix it as soon as I called them about it. Sorry you lost that job. I agree that a quick text would have been beneficial.

One of my points was that customer service knew nothing about it on Sunday, 2 days later. I just happen to see 4 others with airaves having problems since Friday and figured it out myself and called the Airave number. They knew!
Sent from my SPH-D700 using XDA App

kennyglass123 said:
One of my points was that customer service knew nothing about it on Sunday, 2 days later. I just happen to see 4 others with airaves having problems since Friday and figured it out myself and called the Airave number. They knew!
Sent from my SPH-D700 using XDA App
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Sometimes I feel like my Airave is more work than the benefits are worth.

This maybe a dumb question but what is airwave? I don't think I have it but most sprint customers in Virginia are experiencing less than adequtes signal. From failed text to failed calls.

R3537L1F3 said:
This maybe a dumb question but what is airwave? I don't think I have it but most sprint customers in Virginia are experiencing less than adequtes signal. From failed text to failed calls.
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An Airave is a mini cell tower, a femtocell, that hooks up to the internet to use in areas of bad or no signal.
Sent from my SPH-D700 using XDA App

shane6374 said:
Sometimes I feel like my Airave is more work than the benefits are worth.
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QFT, I have one too, and leave it off most of the time.

Just thought id chime in as the voice of dissent. My airave is working normal. Didn't seem to be missing any calls, and my wife is at home now, and she doesn't seem to be having any problems either.
Sent from my SPH-D700 using XDA App

phdeez said:
QFT, I have one too, and leave it off most of the time.
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I only turn mine off when I'm torrenting. It gives me a bad voice delay. Other than that, I love it.
Sent from my SPH-D700 using XDA App

Just out of curiosity, in what order do y'all have it hooked up? It suggests to put it directly in to the modem, before a router or computer. I have mine running outside the network hooked up to a port on the wifi router. I think it works better that way. I don't want it first in line allocating bandwidth, I want MY router first in line.
Sent from my SPH-D700 using XDA App

I've seen people mention getting these for free from Sprint. How do you do that? Do you just ask for it? Service inside my house is crap and it drives me nuts.

austin420 said:
Just out of curiosity, in what order do y'all have it hooked up? It suggests to put it directly in to the modem, before a router or computer. I have mine running outside the network hooked up to a port on the wifi router. I think it works better that way. I don't want it first in line allocating bandwidth, I want MY router first in line.
Sent from my SPH-D700 using XDA App
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I had mine set up as they specified, first in line, until my power flickered two days in a row and both days I had to use a paperclip to reset the Airrave to get my internet service working again. It apparently doesn't recover gracefully from a power outage. Now it is just another item plugged into my router.

austin420 said:
Just thought id chime in as the voice of dissent. My airave is working normal. Didn't seem to be missing any calls, and my wife is at home now, and she doesn't seem to be having any problems either.
Sent from my SPH-D700 using XDA App
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Apparently it was not all Airaves that is why they never spot these problems before pushing the updates.
Sent from my SPH-D700 using XDA App

I sent that PoS back to them last week - and I didn't even pay for it! Caused more problems than it solved.

nebrando said:
I've seen people mention getting these for free from Sprint. How do you do that? Do you just ask for it? Service inside my house is crap and it drives me nuts.
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Pretty much. It took me to the 2nd level rep to get one, but no more than 15 min on the phone. Also don't call up asking for one, just explain the issue and they should offer you one.

nebrando said:
I've seen people mention getting these for free from Sprint. How do you do that? Do you just ask for it? Service inside my house is crap and it drives me nuts.
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If your service is real crappy in your house and your credit is good enough for an extra line you can call them and complain about the lack of service and they will send you one. It adds $1 and change to your bill for the taxes on the additional line but no other fees. You also need a computer with DSL or Broadband internet.
Sent from my SPH-D700 using XDA App

insanity213 said:
I sent that PoS back to them last week - and I didn't even pay for it! Caused more problems than it solved.
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HaHa, I did that the first time I got one. POS! But got tired of the garbled calls in the Living Room so tried it again. 3G speeds are superfast but when it screws up your phone service with "updates" I get really annoyed and want to throw it out in the street and run it over. If it is working stop trying to fix it Sprint!
Sent from my SPH-D700 using XDA App

is this for the airwave 1 or 2. the 2 messes up my epics call waiting and is currently unplugged... i dont see anything on the sprint site..

Kennyglass I pm'd you about something unrelated to your thread. Can you take a look?
Sent from my PG86100 using XDA Premium App

Sprint signs new 4 year deal with Clearwire

http://online.wsj.com/article/SB10001424052970204012004577072123907320862.html
Wimax not completely dead? I wonder if they will expand Wimax coverage at all or dedicate all this money to LTE?
Either way this is good for Shift users.

Hopefully it is good for sprint in general. Now maybe the wimax coverage will spread like wildfire.
Sent from my Nocturnal Shift using XDA App

don't hold your breath. Coverage is so crappy.

danibri82 said:
don't hold your breath. Coverage is so crappy.
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Not where I am, but I agree.

We can hope and dream right I do enjoy 4G if I travel to areas with it. Does anyone know where I can find any info on future tower sites? I know someone that had a 12M connection and a 4G IP where there is "no" such service so I am curious.
Sent from my PG06100 using XDA App

VICODAN said:
Not where I am, but I agree.
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not where I am either, but I'm sayin' for the rest of the folks that aren't so lucky.

Clearwire is in trouble. They were considering skipping their debt payment this month, which can't mean anything good. They had a $237M debt (actually just an interest) payment due, and sprint gave them $1.6B. That's less than 7 months of interest payments, assuming the payment is a constant $237M each month, and not counting costs of running the company day to day. I have a feeling Sprint just set fire to $1.6B. I guess it's better than having the 4G service just shut off, before Sprint has a chance to get off the ground with their LTE network.
Sprint should have just built their own network, instead of partnering with companies that are damaged goods.
Edit: Most of the first paragraph was originally based on the payment being for both principal and interest. Since it's only for interest....clearwire is screwed. Say goodbye to wimax in a few months. I give it until April, and then clear files for bankruptcy, and their assets are sold off shortly thereafter.

VICODAN said:
http://online.wsj.com/article/SB10001424052970204012004577072123907320862.html
Wimax not completely dead? I wonder if they will expand Wimax coverage at all or dedicate all this money to LTE?
Either way this is good for Shift users.
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Yaawn!
Without them(developers) this place would not be called *Insert You Device Forum Name Here* but something else, e.g Mobile Phone & Tablet User Support Services For Ungrateful Nerds.
credit orb3000

FdxRider said:
Yaawn!
Without them(developers) this place would not be called *Insert You Device Forum Name Here* but something else, e.g Mobile Phone & Tablet User Support Services For Ungrateful Nerds.
credit orb3000
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Get over yourself.

I talked to sprint about it and they said it's probably years off still. So I don't think we'll even have to worry about it for even 2012. They said it was going to take a long time to implement it.
Sent from my PG06100 using xda premium

Here's a little something:
http://www.androidpolice.com/2011/1...as-plans-for-voice-over-lte-says-iyad-tarazi/
EDIT: For whatever reason I have 4G. But the funny thing is the coverage map says I don't. It's all good with me.

prboy1969 said:
Here's a little something:
http://www.androidpolice.com/2011/1...as-plans-for-voice-over-lte-says-iyad-tarazi/
EDIT: For whatever reason I have 4G. But the funny thing is the coverage map says I don't. It's all good with me.
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I will be interested to see what pans out before March 31st. Don't they have some announcement coming in January?
Edit: Sprint does have an announcement with Samsung and Intel, during CES, Jan 10-13.

tokuzumi said:
I will be interested to see what pans out before March 31st. Don't they have some announcement coming in January?
Edit: Sprint does have an announcement with Samsung and Intel, during CES, Jan 10-13.
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Samsung and Intel, meh.
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