Samsung (un)support still going strong! - Galaxy Tab 7.7 General

They are the Kings of (un)Support. I've already written about it here:
http://forum.xda-developers.com/showthread.php?t=1620906&page=3
...and they seem unrepentant and unchangeable.
10, 15 days ago I tried to register my 7.7 with them, as I read here that they have some tracking feature, in case the tab is lost or stolen but only for registered items.
Accessed their support page, filled the form and (...lol...) got an information that the confirmation would come by mail letter (!!!). Trying to obtain an immediate access password proved impossible, as a notice informing the letter would be sent kept popping out.
Days went by and...no letter.
Today, I accessed the site, pressed the "recover password" button and, sure enough, a password was sent to my email.
Now, using this password, I access the support site and my data is all there, as I filled it. Ok, I think...let's do this.
Then, I access the link to register devices and there's no way I can find the GT-P6800 listed.
Out I log, access the Samsung product page and...There's no GT-P6800 listed!...but they are right out there, in the stores!
Someone should make these guys support incompetence a "case study" for academic purposes...
XK

Are you talking about "Samsung dive"? If so, worked fine for me and the 7.7 was listed there.
Sent from my GT-P6800 using xda premium

vauxhallastra said:
Are you talking about "Samsung dive"? If so, worked fine for me and the 7.7 was listed there.
Sent from my GT-P6800 using xda premium
Click to expand...
Click to collapse
I've never been able to get Samsung Dive to work with my SCH-i815. Samsung support was completely unhelpful. I'm wondering if the SCH-i815 isn't supported?

"Support Live Chat":
Several minutes waiting...
Message "Hi, I am your Samsung representative. How can I help you?" (...in spite of the initial log-in already requiring the question, which I typed in...).
Retyped the question. Message: "There's no representative currently available".
"Support Phone number":
"Hi, I am tryng to register my 7.7 in your Cyber Service but the model is not listed there"
..."Please wait"....Several minutes go by.
"The model is a very recent one, that is why it is not listed there"
"The model has been in this market since March"
"I don't know...please send an email about the subject"
"E-Mail support":
1. Accessed proprietary email application. "logic branching" steps first. A problem with "Cyber Service" is not contemplated. Had to adapt the "logical branching"in order to proceed.
2. Previous solutions to the "adapted" problem pop-up. An option is offered to forward the question,if not covered by the provided answers.
3. A full form is presented which is duly (...and time consuming..) filled.
4. "Send" is pressed. The email application crashes.
...Seriously, no one tempted to write an academic paper on this "clownesque" Customer (Un) support?
:silly:
XK

Samsung really need to get their support sorted.
Lack of support will cost them a hundredfold more than any court cases by Apple !

It does need to be improved. I've found most Samsung shops don't really know what they're talking about. But not just Samsung, I find many companies the same, which really isn't good enough.
Sent from my GT-P6800 using xda premium

Related

SGT10.1v android 3.1

When will it get android 3.1???
Sent from my GT-P7100 using XDA Premium App
I think you need to ask Vodafone
Sent from my HTC Desire HD using XDA App
Can't you root it and manually install?
Sent from my Galaxy Tab 10.1 using Tapatalk.
3.1 update for 10.1v GT-P7100
I emailed Samsung South Africa concerning the update and they confirmed that they will be updating to 3.1, please see the email reply I received from them, Well done Samsung South Africa for your prompt reply, I got a reply within 12 hours .
Dear Ian Harper
Thank-you for contacting Samsung Electronics.
Your reference number for your enquiry is: ##########
Kindly note we will gladly assist you with your query. Therefore we have confirmed with our product specialists and they did confirm that the 10.1v has not been discontinued and they also have confirmed with our product specialists and they did confirm you will receive a message via the software loaded on your pc stating when the upgrade is available. However we are not able to confirm the launch date of the 3.1 firmware as yet. Once the upgrade is available you will need to take the unit in to a Samsung service center so they can
assist you with the upgrade. Please be advised our service center details are located on our website under
the support tab.
If you would like any further information or assistance, please feel
free to contact us on 0860-SAMSUNG (726-7864) or click on the contact us
link at the bottom of this e-mail.
Kind Regards
Samsung Electronics
**Please note that this e-mail has come from an outbound response
system. Any direct response to this e-mail will not reach the customer
care inbox. If you do need to contact us again please click on the
“Contact Us” Link or copy the address into your browser:
Contact Us:
http://www.samsung.com/za/info/contactus.html#
Hi redhat37
Noob question:
"...you will receive a message via the software loaded on your pc stating when the upgrade is available"
I'm not aware of, nor did I receive any software with my GTP7100 10.1v that is loaded on my pc that will notify me as stated above, do you perhaps know what software samasung is talking about in their e-mail to you?
Regards
Skinner1008 said:
Hi redhat37
Noob question:
"...you will receive a message via the software loaded on your pc stating when the upgrade is available"
I'm not aware of, nor did I receive any software with my GTP7100 10.1v that is loaded on my pc that will notify me as stated above, do you perhaps know what software samasung is talking about in their e-mail to you?
Regards
Click to expand...
Click to collapse
I think they mean on the tablet itself, as these devices receive over the air updates (OTA) and the tablet will notify you when an update is available.
To get the OTA update you need a Samsung Account on the device (Settings -> Accounts -> Add Account).
The 10.1v doesn't come with the Samsung apps - therefore you can't create a Samsung account - therefore you can't get OTA updates...
If you're comfortable with flashing a custom ROM - then http://forum.xda-developers.com/showthread.php?t=1155023
Well on my 10.1v, under "settings" -> "about" there is a "system update" feature. It seems to be connecting to some source on a regular basis to check for an update. Suppose that is where the update notification will come from...
Skinner1008 said:
Well on my 10.1v, under "settings" -> "about" there is a "system update" feature. It seems to be connecting to some source on a regular basis to check for an update. Suppose that is where the update notification will come from...
Click to expand...
Click to collapse
All of the Samsung info about updating the tab - states you need a Samsung account.
Step 3 - http://ars.samsung.com/customer/usa..._ID=2&PROD_SUB_ID=2076&PROD_ID=0&AT_ID=375497
aSeeker said:
All of the Samsung info about updating the tab - states you need a Samsung account.
Step 3 - http://ars.samsung.com/customer/usa..._ID=2&PROD_SUB_ID=2076&PROD_ID=0&AT_ID=375497
Click to expand...
Click to collapse
I saw on the broadband forum vodacom has the update and is testing it they will release it directly to the tab updates when they are done testing, rumors are mid august.
redhat37 said:
I saw on the broadband forum vodacom has the update and is testing it they will release it directly to the tab updates when they are done testing, rumors are mid august.
Click to expand...
Click to collapse
They've probably gipped one of the 10.1v ROMs from XDA and are rebadging it
Skinner1008 said:
Well on my 10.1v, under "settings" -> "about" there is a "system update" feature. It seems to be connecting to some source on a regular basis to check for an update. Suppose that is where the update notification will come from...
Click to expand...
Click to collapse
I think so too, that Samsung link is for the 10.1 not the 10.1v
T.A Blet said:
I think so too, that Samsung link is for the 10.1 not the 10.1v
Click to expand...
Click to collapse
That's because Voda are supposed to be owning the 10.1v support - until they dropped it like a hot potato for the plain old 10.1 model.
aSeeker said:
All of the Samsung info about updating the tab - states you need a Samsung account.
Step 3 - http://ars.samsung.com/customer/usa..._ID=2&PROD_SUB_ID=2076&PROD_ID=0&AT_ID=375497
Click to expand...
Click to collapse
This update procedure seems to be for the P7510.
I guess I'm hoping that the update for the P7100 will be available at the source where it connects to to check for updates. At least Samsung claims in the e-mail to redhat that they will be making the update available for the P7100.
Holding thumbs...
While 3.2 is rolling out to other devices...

Free Keyboard Mouse for UK Xooms

http://www.eurodroid.com/2011/07/mo...wireless-keyboard-mouse-with-its-xoom-tablet/
anyone shared this yet?
Ironically I couldn't get the website working on my xoom
http://www.motorolaxoompromotion.co.uk
Lothaen said:
http://www.eurodroid.com/2011/07/mo...
[url]http://www.motorolaxoompromotion.co.uk
Click to expand...
Click to collapse
That's because, if your signature is to be believed, you're running a US rom on your Xoom, and that has a different UAString to the stock UK image.
I've been trying to find someone on the boards who has the stock UK image who'll share the UAString - but either everyone is already on the US image, or they're not willing to share.
Shame
I've got a stock 3.01 UK wifi.
How can I help?
John
Sent from my GT-I9100 using XDA App
Visit somewhere like whatsmyuseragent.com on your Xoom, and post back with the entire User Agent String it tells you.
(Note, because this panicked someone else I asked earlier, we do not want or need your IP address, which the site also tells you!)
Running stock except for root.
my User agent string is:
[FONT=&quot]Mozilla/5.0 (Linux; U; Android 3.0.1; en-gb; MZ601 Build/H.6.1-38-1) AppleWebKit/534.13 (KHTML, like Gecko) Version/4.0 Safari/534.13
HTH
[/FONT]
Yep - got the same string off a friend, and can confirm that works on the promotions site.
Use something like the firefox extension "User Agent Switcher" to let your desktop pretend to be your Xoom, and away you go.
GodEater said:
Yep - got the same string off a friend, and can confirm that works on the promotions site.
Use something like the firefox extension "User Agent Switcher" to let your desktop pretend to be your Xoom, and away you go.
Click to expand...
Click to collapse
how do you do that? I pasted the above UA into that extension and it doesnt do anything.
got it working on firefox with the UA switcher - but not on chrome.
shame I dont have my serial number to try.
And ad usual early adopters get screwed again. So for having mine from day one im not entitled, great work Motorola.
Macbots drool as I XOOM through the Galaxy to my hearts Desire.
alias_neo said:
And ad usual early adopters get screwed again. So for having mine from day one im not entitled, great work Motorola.
Macbots drool as I XOOM through the Galaxy to my hearts Desire.
Click to expand...
Click to collapse
I feel the same. Got wifi xoom day of release and no keyboard for me. Not fair unless we get xoom2 rather then keyboard lol.
Sent from my Tablet
iammodo said:
I feel the same. Got wifi xoom day of release and no keyboard for me. Not fair unless we get xoom2 rather then keyboard lol.
Sent from my Tablet
Click to expand...
Click to collapse
same here - i got mine on day one - is it worth even trying to get the free keyboard?
what grinds on me more is I just bought the UK keyboard (which runs as a US language) for £50 too
I just posted in the other thread, I had my xoom on pre order from march. filled in the form using FF browser with modified string. Didn't realize there was purchase conditions on it until I had submitted.
I took a picture of my PDF pre order receipt and submitted it, Had an email the next day, yesterday to say it had been dispatched.
I missed the delivery today but am picking it up from the local depot tomorrow, so yea, ignore what it says and apply anyway
Just filled it out with ua switcher, hope I get it using the wife's Bluetooth keyboard for a Mac.
Sent from my Phone
yoshitweaky said:
I just posted in the other thread, I had my xoom on pre order from march. filled in the form using FF browser with modified string. Didn't realize there was purchase conditions on it until I had submitted.
I took a picture of my PDF pre order receipt and submitted it, Had an email the next day, yesterday to say it had been dispatched.
I missed the delivery today but am picking it up from the local depot tomorrow, so yea, ignore what it says and apply anyway
Click to expand...
Click to collapse
I don't have my packaging so where am I supposed to find the serial number?
I can't see anything in the tablet info beginning with "M0" as the site suggests.
alias_neo said:
I don't have my packaging so where am I supposed to find the serial number?
I can't see anything in the tablet info beginning with "M0" as the site suggests.
Click to expand...
Click to collapse
On my wifi Xoom its on a sticker inside the SD card part check there.
Sent from my Tablet
iammodo said:
On my wifi Xoom its on a sticker inside the SD card part check there.
Sent from my Tablet
Click to expand...
Click to collapse
I tried that but it just has my IMEI printed in there which isn't valid. How fantastic of Motorola not to bother to put it on the device itself.
alias_neo said:
I tried that but it just has my IMEI printed in there which isn't valid. How fantastic of Motorola not to bother to put it on the device itself.
Click to expand...
Click to collapse
Why didn't you keep the box? Contact Motorola custom support maybe another way to find it.
Sent from my Phone
Okay try
via ADB (assuming you have it installed) connect Xoom to PC at pc
command prompt: adb shell at prompt on xoom: getprop ro.serialno
Via Google. Also on Motorola its a MSN number not serial.
Sent from my Tablet
so guys i will be getting the xoom in 8 hours, actually got no clue where its from us, or uk seriously, anyway how can i apply, i bought the xoom from some site, and no clue where its from its a wifi only model. and i wish i can get the free stuff actually
WWW.motorolaxoompromotion.Co.uk
Sent from my Phone

Is Samsung spying on us with the Note and other devices?

I just saw this news and I am floored by this. I am a firm believer in my right to privacy and this is just absurd.
http://gizmodo.com/5863849/your-and...u-do?utm_medium=referral&utm_source=pulsenews
Sent from my GT-N7000 using XDA App
No. Only affects US carrier-supplied phones from what I've read elsewhere.
If you bought the phone outright and it's loaded with non-carrier branded firmware you wouldn't be affected.
I haven't used a carrier-supplied phone (esp one that wasn't wiped with a custom rom) for years so I can't comment if such practices are also common by Operators in countries other than the US.
megapimp said:
I just saw this news and I am floored by this. I am a firm believer in my right to privacy and this is just absurd.
http://gizmodo.com/5863849/your-and...u-do?utm_medium=referral&utm_source=pulsenews
Sent from my GT-N7000 using XDA App
Click to expand...
Click to collapse
That's disgraceful.
I hope the mainstream press makes a fuss about it.
I couldn't believe it when I read about this and watched the video this morning. First thing I did was check if it was on my Note. Thankfully not!
Wow thats worse than apple
Sent from my GT-N7000 using xda premium
Currently 141 MILLION and a third phones on their Carrier IQ network??? OMG
Let them look. I've got nothing to hide!!
Sent from my Samsung Galaxy Note.
Prozac69 said:
Let them look. I've got nothing to hide!!
Sent from my Samsung Galaxy Note.
Click to expand...
Click to collapse
That is your first mistake.
Sent from my GT-N7000 using XDA App
Well there is some evidence its on samsung devices as epic 4g as its HTC made. Now reports are it was included in 3.1.3 iOS but disabled only working in debug mode. Now I wonder if its just a debug mode thing since in order to capture we need debug. Also worried its called something else on the phones. What's tracker in our apps??? I'm not fresh loaded but maybe someone else can research now that this cat is out of the bag.
Sent from my GT-N7000 using XDA App
Can someone here who is rooted and running the original Note firmware install the Logging Test app and check if CIQ is on the Note?
http://forum.xda-developers.com/showpost.php?p=17612559
edit: It looks like CIQ is not installed on the Note.
Guys before u take up arms just think about all the apps that you install.
Most, if not all have access to your personal info.
I am sure every carrier will use the info to do study how the general popluation is doing ( not true always though ) but what about the the people who get all ur contacts and email info...
If u use internet , forget about all privacy... its not there anymore
Really? Have you even read what's going on, and watched TrevE's video? The thing here is that we can't opt-out, we didn't know that CIQ did this, the logs are not encrypted and it also logs your web history and passwords.
If you are OK with this i feel sorry for you. This is spying.
But again, it doesn't look like the Note has this.
BazookaAce said:
Really? Have you even read what's going on, and watched TrevE's video? The thing here is that we can't opt-out, we didn't know that CIQ did this, the logs are not encrypted and it also logs your web history and passwords.
If you are OK with this i feel sorry for you. This is spying.
But again, it doesn't look like the Note has this.
Click to expand...
Click to collapse
We are right to be concerned. If you don't speak up about privacy concerns, even when they don't directly affect you, then we will come to a time when these types of apps and disregard for personal privacy are so prevalent that there will be nothing we can do.
First they came for the Jews and I did not speak out because I was not a Jew.
Then they came for the Communists and I did not speak out because I was not a Communist.
Then they came for the trade unionists and I did not speak out because I was not a trade unionist.
Then they came for me and there was no one left to speak out for me.
Homeland Security...
xAnimal5 said:
Wow thats worse than apple
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
how so? It was in iOS and Apple has a much better control over their firmware than any other manufacturers who bend over backwards to US carriers.
Also read what apple said carefully.
We stopped supporting CarrierIQ with iOS 5 in most of our products and will remove it completely in a future software update. With any diagnostic data sent to Apple, customers must actively opt-in to share this information, and if they do, the data is sent in an anonymous and encrypted form and does not include any personal information. We never recorded keystrokes, messages or any other personal information for diagnostic data and have no plans to ever do so.
what the hell does it mean by "most" and does this mean all iOS4 devices will have carrier IQ builtin?
I'm pretty disgusted by this Carrier IQ. Whether they do or do not review the information but they have no right to collect personal information without our consent
iPhone 4 still running Carrier IQ:
http://arstechnica.com/tech-policy/...-4-but-we-dont-read-your-e-mail-and-texts.ars
It really comes down to the carrier is where our privacy is dug into by the contract we sign. I do not agree about this and will only buy in contract phones or switch to ios in the future. Shame on the carriers!
Sent from my GT-N7000 using XDA App
This seems a fairly balanced article (surprisingly from CNN):
http://money.cnn.com/2011/12/01/technology/carrier_iq/index.htm
---------- Post added at 03:56 PM ---------- Previous post was at 03:37 PM ----------
A good reader comment from the Washington Post:
Do you perform online banking on your mobile device? If yes, then Carrier IQ has learned your Login ID and Password despite being securely protected via HTTPS.
Do you carry your mobile device everywhere you go? If yes, then Carrier IQ has learned where you family lives, where you work, where your daughter or son goes to school, where your relatives live during the holidays, and where you take your daughter or son to the park, etc..
Do you share your private and secret information through text messages across your spouse, your son or your daughter? If yes, then Carrier IQ has learned all about them and you thought no one else would ever know.
Do you use secured data storage apps on your mobile phone? If yes, then Carrier IQ has learned your social security numbers, all bank account numbers, all credit card numbers, secret security codes, and all your login IDs and Passwords you use for work and at home. They also know the server location or name and know how long they have left before your passwords expire.
Do you store all the contact numbers of your family members and relatives on your mobile device? If yes, then Carrier IQ has learned your spouses contact number for both mobile and work, your daughter's or your son's number, your grandfather's or grandmothers, your sisters and brothers, your office mates, your employer, and everyone else you've entered into your mobile device.
Now, can you imagine the kinds of illegal and unlawful activities this kind of power and information can do to harm you, your family, your children, your employer, your coworkers, your loved ones simply by using social engineering methods to connect the dots to find all of your weak spots and personal vulnerabilities?
So when Apple says they stopped suppirtung in most iOS 5 products is that because its not installed on ipod nanos and touches...just the iphone 4 and 4s...right? See i think they were very sneaky with their wording... Its not like they said its installed on this this and this, is it.
Sent from my GT-N7000 using xda premium
The Verge have a great Story stream page on Carrier IQ for anyone interested in a general overview or dig deep on this topic.
personally I found it unacceptable to have a key logger rootkit installed on my smart phone. I use my phone to do online purchases, access my work emails and check my bank accounts.
I'd not buy a computer with rootkit installed, so should a smart phone perform similar functions be any different.
Carrier IQ so far have not answered even the basic questions of what information is being tracked, how the information is stored and if our personal information is being kept safe.

Google Shipped me a previously opened box, should I send it back?

Hi,
I just got my Nexus 7 and upon opening the box, I noticed that someone had retaped the box over the old black tape, using the black tape.
So it has to have been someone at Google that opened the box and then resealed it.
I want to send it back. I'm the kind of person when purchasing new products, I don't like bait and switch products. I don't know if this was a Nexus 7 that was sent back in for repair or whatever the reason.
I don't seem to find any phone to contact Google to get an RMA to send the unit back for a refund.
I can't believe this happened. How could Google do this?
Thank you for any opinions or phone number to contact Google.
Rob
rlanza1054 said:
Hi,
I just got my Nexus 7 and upon opening the box, I noticed that someone had retaped the box over the old black tape, using the black tape.
So it has to have been someone at Google that opened the box and then resealed it.
I want to send it back. I'm the kind of person when purchasing new products, I don't like bait and switch products. I don't know if this was a Nexus 7 that was sent back in for repair or whatever the reason.
I don't seem to find any phone to contact Google to get an RMA to send the unit back for a refund.
I can't believe this happened. How could Google do this?
Thank you for any opinions or phone number to contact Google.
Rob
Click to expand...
Click to collapse
if there is nothing wrong with it hardware and software wise don't because you risk getting a faulty "new" model. if you do notice any problems, send it back
awtz, i think everybody got the same doubled tape as mine too when i received it this morning i notice that too.. just a hassle to send it back to Google after the long wait.. works perfectly anyways
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
I wouldn't worry too much about it if it's defect free. It's practically impossible that someone could have bought it, received it, returned it, and Google reselling it in a span of a couple of days.
It probably had a last minute firmware update and they opened and reboxed it.
stretched said:
It probably had a last minute firmware update and they opened and reboxed it.
Click to expand...
Click to collapse
Maybe Google is checking for defects now before shipping.
just lou said:
Maybe Google is checking for defects now before shipping.
Click to expand...
Click to collapse
Yeah I was thinking the same thing, maybe yours was from a batch suspected to be faulty so they opened them to check??
what's freakin me out is when i turn it on and set it up, it already know my email address and my name, it was like already programmed for me to use or what.. is it the same to those who preordered at gamestop or just those who bought it at Google play
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
lyrad12 said:
what's freakin me out is when i turn it on and set it up, it already know my email address and my name, it was like already programmed for me to use or what.. is it the same to those who preordered at gamestop or just those who bought it at Google play
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
If you ordered from GP, I know there was an option to have the device linked to your Google account. It was a check box on checkout. ...Or something like that.
just lou said:
If you ordered from GP, I know there was an option to have the device linked to your Google account. It was a check box on checkout. ...Or something like that.
Click to expand...
Click to collapse
oh, probably, i didn't notice that option when i purchased it from Google play store..
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
lyrad12 said:
what's freakin me out is when i turn it on and set it up, it already know my email address and my name, it was like already programmed for me to use or what.. is it the same to those who preordered at gamestop or just those who bought it at Google play
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
Just to make sure: it didn't know your password, did it?
lyrad12 said:
oh, probably, i didn't notice that option when i purchased it from Google play store..
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
Wow was there really an option for that when pre-ordering it? I actually did the pre-order from my web browser on my Samsung Galaxy S II Epic 4G Touch.
If that was the case, then would that be reflected in the order statement.
But don't you think that Google should have put some sticker on the box for why it was opened before! That would stop any confusion over this. Maybe customs opened it? I just want to know the reason and then I maybe if I am satisfied, I will open the box and enjoy it, until then, I won't open it.
Thanks for the info, I will check my order for that pre-setup as you mentioned.
Rob
UPDATE:
Here is what I found on the order page (they don't do this by opening the box)!
Linking your Nexus 7 to your Google account during purchasing
When purchasing a Nexus 7 from Google Play, you'll notice a 'Link this device to my Google account' checkbox appear in your cart just prior to checkout. When you link a Nexus 7 to your Google account, we'll automatically send your name and username to the device when you first power it on. You'll just need to input your Google account password to get started.
So they do this by linking the serial number, not opening the box and manually entering your gmail account, which they can't because they don't have access to my password!
Now what is the reason they opened the box, since I've ruled out setting up the unit before shipping!
rlanza1054 said:
Wow was there really an option for that when pre-ordering it? I actually did the pre-order from my web browser on my Samsung Galaxy S II Epic 4G Touch.
If that was the case, then would that be reflected in the order statement.
But don't you think that Google should have put some sticker on the box for why it was opened before! That would stop any confusion over this. Maybe customs opened it? I just want to know the reason and then I maybe if I am satisfied, I will open the box and enjoy it, until then, I won't open it.
Thanks for the info, I will check my order for that pre-setup as you mentioned.
Rob
UPDATE:
Here is what I found on the order page (they don't do this by opening the box)!
Linking your Nexus 7 to your Google account during purchasing
When purchasing a Nexus 7 from Google Play, you'll notice a 'Link this device to my Google account' checkbox appear in your cart just prior to checkout. When you link a Nexus 7 to your Google account, we'll automatically send your name and username to the device when you first power it on. You'll just need to input your Google account password to get started.
So they do this by linking the serial number, not opening the box and manually entering your gmail account, which they can't because they don't have access to my password!
Now what is the reason they opened the box, since I've ruled out setting up the unit before shipping!
Click to expand...
Click to collapse
Google opens the nexus 7 orders from the play store and adds the account you bought it with for your convenience. When I opened mine, I couldn't even figure out how they connected since the plastic was all on the tablet just like when I bought my transfrmer prime, perfectly intact. Whatever the case, I'm sure they take great precautions not to harm it and mine arrived pristine.
thatguych4rlie said:
Google opens the nexus 7 orders from the play store and adds the account you bought it with for your convenience. When I opened mine, I couldn't even figure out how they connected since the plastic was all on the tablet just like when I bought my transfrmer prime, perfectly intact. Whatever the case, I'm sure they take great precautions not to harm it and mine arrived pristine.
Click to expand...
Click to collapse
I hope if that's the case, if the device has any obvious defects, they notice them and don't send it out anyway.
I have the same thing with the a cut tape and another one taped on top like the OP too. The immediate thought was "...man someone opened mine," then seeing how there's so many defects I'm glad google opened mine. btw I did check the option linking to the account. Now that i think about it I hope that they opened everybox and check (more QA steps and less hassle returning).
Mine still hasn't arrived. I'm praying it's because someone opened it, realized it was defective, and switched it out for a better one. As long as my password isn't already typed in, I don't mind that it was opened and set up for me. Especially if that means someone has already done a check for defects. At any rate, I plan on taking pictures of the box before opening it, just in case. By the way, OP, did you notice any thing defective?
For all those users that think I am overeacthing.
Google should have placed a sticker on the outside of the box notifying the customer that is was opened for 'x' reason or reasons.
That would alleviate these issues.
All I want from Google is the reason.
There site said that they preload it by using the serial number? They don't state in that explanation that they need to open the box.
As soon as I am able to get in touch with them, I will get there reason and either accept it or request to send it back for refund.
I just wanted know how many other people noticed this?
Rob
rlanza1054 said:
For all those users that think I am overeacthing.
Google should have placed a sticker on the outside of the box notifying the customer that is was opened for 'x' reason or reasons.
That would alleviate these issues.
All I want from Google is the reason.
Click to expand...
Click to collapse
Mine also had the double tape. Also, I can't imagine how someone could have returned one in time for it to be shipped to you.
lyrad12 said:
what's freakin me out is when i turn it on and set it up, it already know my email address and my name, it was like already programmed for me to use or what.. is it the same to those who preordered at gamestop or just those who bought it at Google play
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
Lol. Read through those questions at checkout.
Sent from my Nexus 7 using XDA Premium HD app
I got mine from Sam's club. It also has two layers of tape like it had been previously opened. No biggie.
Sent from my Nexus S 4G using xda premium

Nexus 7 3G (HSPA+) - Phone Capable?

Please stay on topic - asking just about the phone capability please.
I have spent an hour searching the web and no thread indicates whether it is data only or also voice/phone capable.
I know that we can pull a phone application, but the question is if the modem is phone capable or not.
If you answer please link to your source, or share how you know.
I think for many if this is also a phone (and not just a VOIP sub-par option) it could go head to head with a Note2, with a reduced budget.
Thanks.
Even i am looking for this questions answer but not getting proper answer..Its not confirmed yet abt voice calls/sms
Add one more to the list of people who would like to know the answer to that question. I'd like to upgrade my Galaxy S, which is getting a bit long in the tooth, and I wouldn't mind to loose the back camera (I seldom use it anyway, plus I actually have a digital Point-and-shoot). Also, since I don't make that many calls, a small, cheap tablet makes total sense for me...
My guess is that, if the Nexus 7 with 3G is anything like the original Galaxy Tab (probably one of the original Android Tablets) on that department, then voice is a given. But you never know if the modem is crippled in any way...
Also, since we're on this topic, any news if the launch date is global, or only for the US? And if the 3G will be Europe-friendly, for that matter?
Miguel
I have used Line 2 on mine, so I don't see why it wouldn't work.
Interested in knowing too.
Interesting topic..i've plan to upgrade my n7 to n10 or n7 3g..
Sent from my Nexus 7 using xda app-developers app
This is exactly what I would like to know. Is there hardware that needs to the N7 to make it 3g capable or will Google send and an update to current N7 owners?
Sent from my PG86100 using xda app-developers app
blacktrump1974 said:
Is there hardware that needs to the N7 to make it 3g capable or will Google send and an update to current N7 owners?
Click to expand...
Click to collapse
As far as I know, currently shipping N7s completely lack any kind of 3G-capable hardware. It's simply not installed, period. And, since that hardware it's a tiny chip with even tinier contact points that needs to be soldered at manufacturing time (not to mention the rest of the supporting hardware, including the antenna, and already supposing the PCB actually has the required traces in place, which may or may not be the case), then ANY currently N7s being sold will never be 3G capable by themselves. Unless someone develops some kind of dongle to be added, though I don't even know if that's possible...
So, unless I'm terribly wrong, to get an N7 with 3G, you'll need a new one.
Now, one question that popped into my mind in the meanwhile. There was at least one review that took the N7 apart that found out the PCB for the N7 actually has a mounting area for a back camera, and probably all the PCB traces are in place, too. At the time, the reviewer said it could have been a leftover from the design phase, or something that had to be cut back due to the target cost. With these new SKUs popping up, do you think Google will eventually throw the back camera in at some point?
Miguel
i,ve asked google customer support several days ago on this same question but not yet get an answer. one thing i,m certain is that this all depends on the modem.that is, the modem may be data connection capable only, or may also be capable for making voice calls.
Sent from my Nexus S using xda app-developers app
decemberpei said:
i,ve asked google customer support several days ago on this same question but not yet get an answer.
Click to expand...
Click to collapse
How did you manage to do that? I've been all over Google's support pages and have found nothing that even remotely looked like an e-mail address where we could ask for questions. Or a support form, for that matter...
any news regarding that? i really want to know!
zorgblaubaer said:
any news regarding that? i really want to know!
Click to expand...
Click to collapse
My guess is, unless someone can get their hands on one of them before November 13th, we'll have to wait until at least then to get this question answered.
Also, a bit OT, but does anyone know launch dates for all countries? It would suck so much to have to cross the border just to get my hands on one... Right now, you can only get the 32GB Nexus 7 in Portugal (we completely skipped the 8GB and 16GB versions, they were never even available, though the good news is that we got the 32GB version along with the US), though only through retail (no Play Store for anything other than apps).
__Miguel_ said:
How did you manage to do that? I've been all over Google's support pages and have found nothing that even remotely looked like an e-mail address where we could ask for questions. Or a support form, for that matter...
Click to expand...
Click to collapse
I can't remember very clearly . i just playing around at android.com looking for some customer support page,where i could ask questions via email since i am not at us. i finally made it at some page like 'my order'. i filled in some personal info,and managed to sent out my question to google. the 'order id' field was not required, but after that i was not able to find the page anymore. the support pages really sucks. just toooooo much links and i keep jumping everywhere and finally get lost,
Sent from my GT-P7500 using xda app-developers app
If its no voice calls then i will not buy i guess,better i will buy galaxy tab 2 but NoT sure but on gsmarena.com they mentioned that ONLY DATA,NO VOICE CALLS on uppar side of specs.
I have been trying to find the answer to this question as well without any luck. Would be nice to get this confirmed or denied in a official way but i guess we wont know untill nov 13th
__Miguel_ said:
How did you manage to do that? I've been all over Google's support pages and have found nothing that even remotely looked like an e-mail address where we could ask for questions. Or a support form, for that matter...
Click to expand...
Click to collapse
here the response from google customer support: The Nexus 7 3G version currently does not have a built-in phone app, so it will not be capable of making any phone calls. It has 3G data connectivity and Wifi as of now and currently may be used with any carrier that supports GSM/UMTS/HSPA+.
Sent from my GT-P7500 using xda app-developers app
decemberpei said:
here the response from google customer support: The Nexus 7 3G version currently does not have a built-in phone app, so it will not be capable of making any phone calls. It has 3G data connectivity and Wifi as of now and currently may be used with any carrier that supports GSM/UMTS/HSPA+.
Click to expand...
Click to collapse
Still can't find anything besides a "send feedback" link over at Android.com. I think you were extremely lucky
Anyway, that reply might be a good thing after all: we all know the phone app is disabled for the N7, it has been said before. However, as someone also already mentioned, it's usually possible for people to enable that app, even if you need a custom ROM for it. So, assuming the whole "does not have a built-in phone app" thing only means "we didn't enable voice capabilities because, frankly, it would cannibalize our other offerings, but the underlying hardware is perfectly capable of doing that" (not that you would actually hear anyone from Google saying that, or have them write that down... lol), we'll be golden.
Is any way you can reply to that e-mail and specifically ask which is the baseband/chipset they will be using for the data capabilities? If we had that tidbit of information, we should be able to know if voice could be unlocked or not...
What a way to start my day, with a hopeful news... Nice!
__Miguel_ said:
Still can't find anything besides a "send feedback" link over at Android.com. I think you were extremely lucky
Anyway, that reply might be a good thing after all: we all know the phone app is disabled for the N7, it has been said before. However, as someone also already mentioned, it's usually possible for people to enable that app, even if you need a custom ROM for it. So, assuming the whole "does not have a built-in phone app" thing only means "we didn't enable voice capabilities because, frankly, it would cannibalize our other offerings, but the underlying hardware is perfectly capable of doing that" (not that you would actually hear anyone from Google saying that, or have them write that down... lol), we'll be golden.
Is any way you can reply to that e-mail and specifically ask which is the baseband/chipset they will be using for the data capabilities? If we had that tidbit of information, we should be able to know if voice could be unlocked or not...
What a way to start my day, with a hopeful news... Nice!
Click to expand...
Click to collapse
i reply the customer support's email with another question but they didn't give me the direct answer!
my qusetion was:
"thanks for your kindly help. would you tell we if the hardware modem itself supports voice calls? as you know,in android,a 3rd party phone app could take the work of the built-in phone app. so lack of built-in phone app really doesn't matter much. eager for your reply and thanks again!"
their response:
" The N7 3G version can be used for Voice over IP calls, such as Skype, or Google Voice, etc but you will not be able to use the tablet as a phone. Hope that helps."
Sent from my GT-P7500 using xda app-developers app
decemberpei said:
their response:
" The N7 3G version can be used for Voice over IP calls, such as Skype, or Google Voice, etc but you will not be able to use the tablet as a phone. Hope that helps."
Click to expand...
Click to collapse
I think that kind of confirms where the blogsphere is currently on this topic.
No cell for us
__Miguel_ said:
How did you manage to do that? I've been all over Google's support pages and have found nothing that even remotely looked like an e-mail address where we could ask for questions. Or a support form, for that matter...
Click to expand...
Click to collapse
Apparently you did not look that hard..
Google Contact Page
Device Support Number 1-855-836-3987
---------- Post added at 11:46 AM ---------- Previous post was at 11:38 AM ----------
Werwood said:
I think that kind of confirms where the blogsphere is currently on this topic.
No cell for us
Click to expand...
Click to collapse
Technically No...
It doesn't answer whether or not the modem(radio) inside the device has been limited (hardware wise) to only a Data connection.
The N7 runs the tablet version of Android, which means the Phone Feature (dialer, etc) has been removed.
The phone dialer you see on some tablets, are custom to that manufacturer, not added by Google.
What we need to know is if the Hardware part of the N7 will allow for a Voice connection to be made. If so, then the Software part can be added back in. Which I'm sure if the hardware needed is there, then the many geniuses here on XDA will quickly make the Dialer appear
And I might be completely mistaken here, but SMS should be possible since its Technically Data, and only requires a Phone Number to route the messages. If SMS is possible, I would be happy with just that, as I do not use voice (if I needed to, I have a cell for that, which I pay an extreme amount for, but only make on average 2 calls a month) - But this would also require the SMS app be added back into the N7 firmware.
---------- Post added at 11:57 AM ---------- Previous post was at 11:46 AM ----------
I think it all come down to Waiting... Waiting for the device to be release, and someone taking it apart to see what its capable of.
Since Google employees people in their service department that are not completely "Tech" savvy, I don't think we can take any answer they give as fact.
I called them the other day, and asked about the Modem/Radio within the Nexus 7 3G.. and The CSR answer was "No you can not plug a Phone Cord or Ethernet cable into the device, and if you want to listen to the radio you must download a 3rd Party App or Try our Google Music service, but it's not a radio" - Couldn't help but laugh uncontrollably for 10min straight.

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