Hi,
I just got my Nexus 7 and upon opening the box, I noticed that someone had retaped the box over the old black tape, using the black tape.
So it has to have been someone at Google that opened the box and then resealed it.
I want to send it back. I'm the kind of person when purchasing new products, I don't like bait and switch products. I don't know if this was a Nexus 7 that was sent back in for repair or whatever the reason.
I don't seem to find any phone to contact Google to get an RMA to send the unit back for a refund.
I can't believe this happened. How could Google do this?
Thank you for any opinions or phone number to contact Google.
Rob
rlanza1054 said:
Hi,
I just got my Nexus 7 and upon opening the box, I noticed that someone had retaped the box over the old black tape, using the black tape.
So it has to have been someone at Google that opened the box and then resealed it.
I want to send it back. I'm the kind of person when purchasing new products, I don't like bait and switch products. I don't know if this was a Nexus 7 that was sent back in for repair or whatever the reason.
I don't seem to find any phone to contact Google to get an RMA to send the unit back for a refund.
I can't believe this happened. How could Google do this?
Thank you for any opinions or phone number to contact Google.
Rob
Click to expand...
Click to collapse
if there is nothing wrong with it hardware and software wise don't because you risk getting a faulty "new" model. if you do notice any problems, send it back
awtz, i think everybody got the same doubled tape as mine too when i received it this morning i notice that too.. just a hassle to send it back to Google after the long wait.. works perfectly anyways
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
I wouldn't worry too much about it if it's defect free. It's practically impossible that someone could have bought it, received it, returned it, and Google reselling it in a span of a couple of days.
It probably had a last minute firmware update and they opened and reboxed it.
stretched said:
It probably had a last minute firmware update and they opened and reboxed it.
Click to expand...
Click to collapse
Maybe Google is checking for defects now before shipping.
just lou said:
Maybe Google is checking for defects now before shipping.
Click to expand...
Click to collapse
Yeah I was thinking the same thing, maybe yours was from a batch suspected to be faulty so they opened them to check??
what's freakin me out is when i turn it on and set it up, it already know my email address and my name, it was like already programmed for me to use or what.. is it the same to those who preordered at gamestop or just those who bought it at Google play
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
lyrad12 said:
what's freakin me out is when i turn it on and set it up, it already know my email address and my name, it was like already programmed for me to use or what.. is it the same to those who preordered at gamestop or just those who bought it at Google play
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
If you ordered from GP, I know there was an option to have the device linked to your Google account. It was a check box on checkout. ...Or something like that.
just lou said:
If you ordered from GP, I know there was an option to have the device linked to your Google account. It was a check box on checkout. ...Or something like that.
Click to expand...
Click to collapse
oh, probably, i didn't notice that option when i purchased it from Google play store..
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
lyrad12 said:
what's freakin me out is when i turn it on and set it up, it already know my email address and my name, it was like already programmed for me to use or what.. is it the same to those who preordered at gamestop or just those who bought it at Google play
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
Just to make sure: it didn't know your password, did it?
lyrad12 said:
oh, probably, i didn't notice that option when i purchased it from Google play store..
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
Wow was there really an option for that when pre-ordering it? I actually did the pre-order from my web browser on my Samsung Galaxy S II Epic 4G Touch.
If that was the case, then would that be reflected in the order statement.
But don't you think that Google should have put some sticker on the box for why it was opened before! That would stop any confusion over this. Maybe customs opened it? I just want to know the reason and then I maybe if I am satisfied, I will open the box and enjoy it, until then, I won't open it.
Thanks for the info, I will check my order for that pre-setup as you mentioned.
Rob
UPDATE:
Here is what I found on the order page (they don't do this by opening the box)!
Linking your Nexus 7 to your Google account during purchasing
When purchasing a Nexus 7 from Google Play, you'll notice a 'Link this device to my Google account' checkbox appear in your cart just prior to checkout. When you link a Nexus 7 to your Google account, we'll automatically send your name and username to the device when you first power it on. You'll just need to input your Google account password to get started.
So they do this by linking the serial number, not opening the box and manually entering your gmail account, which they can't because they don't have access to my password!
Now what is the reason they opened the box, since I've ruled out setting up the unit before shipping!
rlanza1054 said:
Wow was there really an option for that when pre-ordering it? I actually did the pre-order from my web browser on my Samsung Galaxy S II Epic 4G Touch.
If that was the case, then would that be reflected in the order statement.
But don't you think that Google should have put some sticker on the box for why it was opened before! That would stop any confusion over this. Maybe customs opened it? I just want to know the reason and then I maybe if I am satisfied, I will open the box and enjoy it, until then, I won't open it.
Thanks for the info, I will check my order for that pre-setup as you mentioned.
Rob
UPDATE:
Here is what I found on the order page (they don't do this by opening the box)!
Linking your Nexus 7 to your Google account during purchasing
When purchasing a Nexus 7 from Google Play, you'll notice a 'Link this device to my Google account' checkbox appear in your cart just prior to checkout. When you link a Nexus 7 to your Google account, we'll automatically send your name and username to the device when you first power it on. You'll just need to input your Google account password to get started.
So they do this by linking the serial number, not opening the box and manually entering your gmail account, which they can't because they don't have access to my password!
Now what is the reason they opened the box, since I've ruled out setting up the unit before shipping!
Click to expand...
Click to collapse
Google opens the nexus 7 orders from the play store and adds the account you bought it with for your convenience. When I opened mine, I couldn't even figure out how they connected since the plastic was all on the tablet just like when I bought my transfrmer prime, perfectly intact. Whatever the case, I'm sure they take great precautions not to harm it and mine arrived pristine.
thatguych4rlie said:
Google opens the nexus 7 orders from the play store and adds the account you bought it with for your convenience. When I opened mine, I couldn't even figure out how they connected since the plastic was all on the tablet just like when I bought my transfrmer prime, perfectly intact. Whatever the case, I'm sure they take great precautions not to harm it and mine arrived pristine.
Click to expand...
Click to collapse
I hope if that's the case, if the device has any obvious defects, they notice them and don't send it out anyway.
I have the same thing with the a cut tape and another one taped on top like the OP too. The immediate thought was "...man someone opened mine," then seeing how there's so many defects I'm glad google opened mine. btw I did check the option linking to the account. Now that i think about it I hope that they opened everybox and check (more QA steps and less hassle returning).
Mine still hasn't arrived. I'm praying it's because someone opened it, realized it was defective, and switched it out for a better one. As long as my password isn't already typed in, I don't mind that it was opened and set up for me. Especially if that means someone has already done a check for defects. At any rate, I plan on taking pictures of the box before opening it, just in case. By the way, OP, did you notice any thing defective?
For all those users that think I am overeacthing.
Google should have placed a sticker on the outside of the box notifying the customer that is was opened for 'x' reason or reasons.
That would alleviate these issues.
All I want from Google is the reason.
There site said that they preload it by using the serial number? They don't state in that explanation that they need to open the box.
As soon as I am able to get in touch with them, I will get there reason and either accept it or request to send it back for refund.
I just wanted know how many other people noticed this?
Rob
rlanza1054 said:
For all those users that think I am overeacthing.
Google should have placed a sticker on the outside of the box notifying the customer that is was opened for 'x' reason or reasons.
That would alleviate these issues.
All I want from Google is the reason.
Click to expand...
Click to collapse
Mine also had the double tape. Also, I can't imagine how someone could have returned one in time for it to be shipped to you.
lyrad12 said:
what's freakin me out is when i turn it on and set it up, it already know my email address and my name, it was like already programmed for me to use or what.. is it the same to those who preordered at gamestop or just those who bought it at Google play
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
Lol. Read through those questions at checkout.
Sent from my Nexus 7 using XDA Premium HD app
I got mine from Sam's club. It also has two layers of tape like it had been previously opened. No biggie.
Sent from my Nexus S 4G using xda premium
Related
I have ordered two N7 and ticked to connect them with my Google user. The question is if I'll get 2x25$ for my Google account afert loging in at one device, or i have to do it on both. In the future i'm going to use two N7 for two different users.
I don't think so, these kinds of things are usually a once-per-user type deal.
Sent from my Nexus S 4G using xda app-developers app
gieja said:
I have ordered two N7 and ticked to connect them with my Google user. The question is if I'll get 2x25$ for my Google account afert loging in at one device, or i have to do it on both. In the future i'm going to use two N7 for two different users.
Click to expand...
Click to collapse
I would suggest using another gmail account just in case so you don't lose the credit.
Sent from my Nexus 7 that I don't have yet using XDA Premium HD
gieja said:
I have ordered two N7 and ticked to connect them with my Google user. The question is if I'll get 2x25$ for my Google account afert loging in at one device, or i have to do it on both. In the future i'm going to use two N7 for two different users.
Click to expand...
Click to collapse
I did the same thing. Im hoping i get a $50 credit.
Sent from my SPH-D710 using xda app-developers app
I hope all we're going to do is login on both devices for our Google account and the'll charge our wallet with 2x25$ which we will spend on one N7.
Questions go in the Q&A section
I really want to know the answer for this. Have two coming from Gamestop and don't want to lose the credit on one by doing the wrong thing.
Sent from my SPH-D710 using xda app-developers app
Why don' t you call google and find out?
I'm going to order 10 of these, apply all the GCs to my account and then sell 9 of the tablets. "Free" tablet ftw!
adamhlj said:
Why don' t you call google and find out?
Click to expand...
Click to collapse
Because I live in Poland and they're not selling N7 in here and phone call to US and waiting 45min on hold would cost me more than 25$.
Google per device registration for apps and play store
Ok
Sorry upfront i cant remember or find where i read this. Thou i know it was a credible source for the most part . I have read that goggle Jelly bean has a feature built into it . To attach a unique identifier from that device(guessing esn) to the market and apps purchased on that device and make them not available on other devices unless you re purchase them for each device you have. If this holds any truth. I would think the 25.00 credit would also be linked to such a standard. If in fact true you would have 25.00 for each tab. not a total of 50.00. But both tablets can link to the same google wallet account. As i use google wallet for may things other then APP Store. Same with my Pay Pal Debit card.I just find it safer.
Sorry if this is a bit off topic but its interesting to really know if this holds any Truth. I have some not so cheap apps. I would SCREAM If they told me i had to re purchase them. because i buy a new device every year lately.
erica_renee said:
Ok
Sorry upfront i cant remember or find where i read this. Thou i know it was a credible source for the most part . I have read that goggle Jelly bean has a feature built into it . To attach a unique identifier from that device(guessing esn) to the market and apps purchased on that device and make them not available on other devices unless you re purchase them for each device you have. If this holds any truth. I would think the 25.00 credit would also be linked to such a standard. If in fact true you would have 25.00 for each tab. not a total of 50.00. But both tablets can link to the same google wallet account. As i use google wallet for may things other then APP Store. Same with my Pay Pal Debit card.I just find it safer.
Sorry if this is a bit off topic but its interesting to really know if this holds any Truth. I have some not so cheap apps. I would SCREAM If they told me i had to re purchase them. because i buy a new device every year lately.
Click to expand...
Click to collapse
I highly doubt that that is true as it would make no sense to force users to buy the same app multiple times. Are you perhaps referring to the encryption of paid apps? That's to prevent piracy and cracking rather than the above stated purpose.
I activated my I/O & got the credit but when I activated the one from Gamestop, I didn't get the credit.
It would be prone to too much abuse, eh? Having multiple credits on one account. Theoretically, if you bought a tablet, activated it, returned it citing display problems, and repeat 7 more times, you'd have enough credits to receive a free Nexus 7 from the Play Store, no?
Unless I'm horrible mistaken, that's how I understand it.
Asovse1 said:
It would be prone to too much abuse, eh? Having multiple credits on one account. Theoretically, if you bought a tablet, activated it, returned it citing display problems, and repeat 7 more times, you'd have enough credits to receive a free Nexus 7 from the Play Store, no?
Unless I'm horrible mistaken, that's how I understand it.
Click to expand...
Click to collapse
The credits can only be used for digital content (except subscriptions)
But I'm assuming the rest of your post is probably correct.
This similar thread answered a bit more questions for you guys.
http://forum.xda-developers.com/showthread.php?t=1774058
This is my first time having an NFC device, so please bear with me. I rooted my phone the evening I received it. Now I'm trying to set up Google Wallet, and it says that my device is unsupported. In the help topic regarding this message, it mentions something about rooted devices being unsupported due to security reasons, can I still use this feature? Is it discouraged in any way?
If anybody has some insight or experience with this, I'd like to know.
I have the evo lte rooted with same unsupported device message, yes it will still work
Sent from my EVO using xda premium
llblwskydrgn said:
This is my first time having an NFC device, so please bear with me. I rooted my phone the evening I received it. Now I'm trying to set up Google Wallet, and it says that my device is unsupported. In the help topic regarding this message, it mentions something about rooted devices being unsupported due to security reasons, can I still use this feature? Is it discouraged in any way?
If anybody has some insight or experience with this, I'd like to know.
Click to expand...
Click to collapse
The reason it is discouraged is because anyone (with the now-how) can brute-force access your pin if your phone is rooted. And then skip away making payments on goodies.
What would be the chances of someone getting that close to you, they would have to be pretty much hugging you
Sent from my EVO using xda premium
josh030181 said:
What would be the chances of someone getting that close to you, they would have to be pretty much hugging you
Sent from my EVO using xda premium
Click to expand...
Click to collapse
oh hey josh nice phone come here a sec *hugs* now stay like this for about 5 minutes kthx.
Well seems about as secure as having somebody run off with your actual wallet... So off-topic but where are the places where I can actually use Google Wallet >_>
llblwskydrgn said:
Well seems about as secure as having somebody run off with your actual wallet... So off-topic but where are the places where I can actually use Google Wallet >_>
Click to expand...
Click to collapse
Any place that has tap-to-pay or pay-pass features (forgot what the actual name is). I've seen it at McDonald's, CVS/Walgreens, Best Buy, and a few other large chains around town.
llblwskydrgn said:
Well seems about as secure as having somebody run off with your actual wallet... So off-topic but where are the places where I can actually use Google Wallet >_>
Click to expand...
Click to collapse
Plenty of you fly to Japan and China, they have been using it for years. You can try looking up PayPass mechant, such as this link: http://www.google.com/wallet/how-it-works/in-store.html
So it doesn't have to be specifically for google wallet? They work on the things like the speedpass at speedway or your creditcard where you just tap it to the machine and it gets your infO?
eksasol said:
Plenty of you fly to Japan and China, they have been using it for years. You can try looking up PayPass mechant, such as this link: http://www.google.com/wallet/how-it-works/in-store.html
Click to expand...
Click to collapse
Awesome! Looking forward to trying this out in the next few weeks. Hope I remember to try it when I see it...
I tried to use this at Walgreens today. They had the translucent blue PayPass terminal. I sat there for about 30 seconds and nothing happened. I even tried to enter the app and still nothing. NFC was on, and my card is attached in Google Wallet.
I think I set up wallet, then unlocked and rooted, then had to re-set up Wallet. Am I doing something wrong? The clerk was staring at me like I was crazy, just holding my phone next to the terminal....
eksasol said:
Plenty of you fly to Japan and China, they have been using it for years. You can try looking up PayPass mechant, such as this link: http://www.google.com/wallet/how-it-works/in-store.html
Click to expand...
Click to collapse
I've been living in China all my life. What are your taking about?
sent from my straight out of limbo 2 Nexus 4 using XDA-premium
coalesce said:
I tried to use this at Walgreens today. They had the translucent blue PayPass terminal. I sat there for about 30 seconds and nothing happened. I even tried to enter the app and still nothing. NFC was on, and my card is attached in Google Wallet.
I think I set up wallet, then unlocked and rooted, then had to re-set up Wallet. Am I doing something wrong? The clerk was staring at me like I was crazy, just holding my phone next to the terminal....
Click to expand...
Click to collapse
I had that happen at Taco Bueno. And a McDonalds. But at some McDonalds it works. I think that so few people use this system that when its broken no one complains. And its probably never even tested when they set it up.
Typically you can just tap your phone to the thing (no need to be in the app). It'll prompt you for a PIN. Then you can pay.
If it's not working you may have a poor data connection? I think it requires data to work.
Sent from my Nexus 4 using Tapatalk 2
Can't upload photospheres either if you're rooted
ackliph said:
I had that happen at Taco Bueno. And a McDonalds. But at some McDonalds it works. I think that so few people use this system that when its broken no one complains. And its probably never even tested when they set it up.
Typically you can just tap your phone to the thing (no need to be in the app). It'll prompt you for a PIN. Then you can pay.
If it's not working you may have a poor data connection? I think it requires data to work.
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Ohhh that's what I love about my area, HSPA+ EVERYWHERE . I guess I'll try some other stores out...
llblwskydrgn said:
Well seems about as secure as having somebody run off with your actual wallet... So off-topic but where are the places where I can actually use Google Wallet >_>
Click to expand...
Click to collapse
I'd still say it's more secure than that. Anyone can swipe a card and charge it as credit. Relatively few people would know how to brute force hack google wallet on a rooted device.
Everyone.
Google wallet does not require a data connection.
If its not working , I read on the wallet website to "hold it about an inch" from the terminal. Without placing it on the terminal. Try to see if that works.
Sent from my Nexus 4 using xda app-developers app
Yeah mine didn't work at the gas station the other day, though I didn't log out of Google Wallet before I flashed a rom and rooted recently so some say that it'll never work again after that because of the secure element getting locked or something like that. Hopefully that's not true.
I've flashed and reflashed a lot. All you need to do is delete the data, connect to high speed internet like WiFi, then open it up. Worked for me.
Sent from my Nexus 4 using Tapatalk 2
logged into youtube for the first time since using my Nexus 4, and it shows that i have 3 new purchases today. I have not made these purchases and can not find any charges on my credit card (that i use for online stuff) or my Wallet account. anyone else see this?
I know this is a stab in the dark, but worth a shot.
well, i found them, loks like my phone automatically snagged them in an update somewhere...
odd but free.
found in the play store order info screen along with some books and music...
Looks like they're doing what they did with the N7 I guess. N7 owners got transformers and some other junk like that for free.
I don't like the idea that the phone can do things like that without my permission. I mean if it can make purcases (that are free) what's to keep the same thing from happening for items that are not free?
donec said:
I don't like the idea that the phone can do things like that without my permission. I mean if it can make purcases (that are free) what's to keep the same thing from happening for items that are not free?
Click to expand...
Click to collapse
Dude, they're just gifts from Google. Items that are automatically added to your account when you register a new Nexus device. The device didn't make any "purchases"--it didn't go out into the store and press buttons behind your back--these are just things that Google gifted into your account, and that's just how these gifts show up in your account, as so-called free "purchases" (they gotta show up somehow, right?).
Thread moved to Q&A
Sent from my Nocturnalized One XL using Forum Runner
donec said:
I don't like the idea that the phone can do things like that without my permission. I mean if it can make purcases (that are free) what's to keep the same thing from happening for items that are not free?
Click to expand...
Click to collapse
It won't be able to make purchases without your permission if you tighten your tin foil hat.
mlemonds said:
logged into youtube for the first time since using my Nexus 4, and it shows that i have 3 new purchases today. I have not made these purchases and can not find any charges on my credit card (that i use for online stuff) or my Wallet account. anyone else see this?
I know this is a stab in the dark, but worth a shot.
Click to expand...
Click to collapse
How did you access your purchases on your nexus 4 in the youtube app ?
The way I did it was on the computer access the purchases then move those purchases to Favorites, then in the app, click on your profile then it should be there but only thing is that it says unsupported playback or something. What can I do to watch them on my phone?
Sent from my Nexus 4
I got my nexus 4 yesterday and i opened google wallet. It said "setting up....wait about 5 min" blah blah blah. After waiting i got this message, "Wallet is unable to proceed until this device is fully initialized. Make sure the phone has network access and try rebooting if the problem persists." I tried rebooting it and it didn't work. i also have access to network. Would anyone know what could be the problem? Who else is having this?
cpat258 said:
I got my nexus 4 yesterday and i opened google wallet. It said "setting up....wait about 5 min" blah blah blah. After waiting i got this message, "Wallet is unable to proceed until this device is fully initialized. Make sure the phone has network access and try rebooting if the problem persists." I tried rebooting it and it didn't work. i also have access to network. Would anyone know what could be the problem? Who else is having this?
Click to expand...
Click to collapse
Same problem here. Have you gotten it working yet?
I'm getting the same thing, got my RMA replacement phone in yesterday and haven't been able to get wallet setup yet. Called device support and was transferred to the wallet support team after trying to do app cache/data reset failed. Wallet people said they weren't sure what was going on either and punted to their escalation team. Currently stuck waiting to hear back from them to see wth is going on....
Had no issues with wallet on my original N4 and I'm guessing either these are refurbs that didn't get properly wiped, or something else screwy with the secure element. Or perhaps the wallet system doesn't like seeing more than one phone of the same type on an account (tho I did wipe my first N4 before setting the new one up).
After rooting mine it says it was an supported device but still let's me go in. Anyone know how to fix this?
Sent from my Nexus 4 using xda app-developers app
TheMattS said:
I'm getting the same thing, got my RMA replacement phone in yesterday and haven't been able to get wallet setup yet. Called device support and was transferred to the wallet support team after trying to do app cache/data reset failed. Wallet people said they weren't sure what was going on either and punted to their escalation team. Currently stuck waiting to hear back from them to see wth is going on....
Had no issues with wallet on my original N4 and I'm guessing either these are refurbs that didn't get properly wiped, or something else screwy with the secure element. Or perhaps the wallet system doesn't like seeing more than one phone of the same type on an account (tho I did wipe my first N4 before setting the new one up).
Click to expand...
Click to collapse
Mine is also a RMA replacement unit. I also wiped my original one before sending it back. However, I forgot to disabled wallet from the web on that device before dropping off at UPS. My wallet device page now says wallet on that device will be reset once it connect to the sever. I an not sure if that has anything to do with the current problem.
Please keep us posted.
Sent from my Nexus 4 using xda app-developers app
Same here with a replacement device. If I restore a backup from my fist n4 it works fine though.
I would retry setting up an account at a later time. As dumb as it sounds, it's taken me a few seconds to set up or almost an hour. I don't know why this is the case, but i'm sure it has something to do with google's service.
Supposedly the unsupported device message means nothing interms of the operation of the app. I have personally never been able to use Google wallet locally, even when I was unrooted.
HellBunny said:
Mine is also a RMA replacement unit. I also wiped my original one before sending it back. However, I forgot to disabled wallet from the web on that device before dropping off at UPS. My wallet device page now says wallet on that device will be reset once it connect to the sever. I an not sure if that has anything to do with the current problem.
Please keep us posted.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Yea, on the Web it's showing the old device as disabled and I'd actually wiped from within the wallet app before signing in on my new device. I followed the same procedure when I upgraded to a 32G nexus 7 and didn't have a problem. Logcat is showing it's waiting on the secure element so I'm starting to lean towards this being a hardware defect.
misfits9095 said:
I would retry setting up an account at a later time. As dumb as it sounds, it's taken me a few seconds to set up or almost an hour. I don't know why this is the case, but i'm sure it has something to do with google's service.
Supposedly the unsupported device message means nothing interms of the operation of the app. I have personally never been able to use Google wallet locally, even when I was unrooted.
Click to expand...
Click to collapse
Been trying this off and on since yesterday afternoon, keep hoping it'll decide to magically work. The unsupported device message is just a warning if you're rooted and hasn't prevented me from using it on my previous N4 or my old gnex.
Sent from my Nexus 7 using Tapatalk 2
Called Google support and transffered to Wallet support and this the reply I got:
<reply>
We're sorry to hear that you're having difficulties accessing the Google Wallet mobile app. You seem to have encountered a known issue, where the NFC Chip in your SIM card and the NFC Chip in your device are preventing you from accessing the application.
Our engineering team is working hard to fix this, but it will likely take a few weeks to be resolved. If you'd like to continue using Google Wallet, we suggest you try to use a different SIM card that does not
Sent from my Nexus 7 using xda app-developers app
</reply>
I don't think this is the cause of the problem I am having. I tried to launch Wallet without any SIM card in my phone and still got the same error. There couldn't be interference from the SIM card. At this point, I hope it is not a hardware problem. Otherwise, I'll have to RMA the phone, again...
I'm in the same boat. I received a replacement device yesterday and I was trying to get Google Wallet working all day to no avail. I also tried everything I could this morning and nothing. My last step was to do a factory reset before calling Google. I had no luck after a factory reset. I called Google a few hours ago and ordered yet another replacement. They sent me an RMA and I'm going to have to send back my original defective device back first (yellow on screen) then order a second replacement.
I think this is a hardware issue. Seems too coincidental that everyone that has received a replacement this week including myself are going through the very same issue with Google Wallet.
BTW, I'm not rooted or have an unlocked BL.
Edit: I didn't get a refurb. The replacement was brand new in a sealed box.
Is there any way to determine if this is really a hardware issue? I really don't want to go through another RMA if this is fixable by software. Not sure what else might be broken in the next replacement...
Sent from my Nexus 7 using xda app-developers app
to the rooted comment. there is a wallet apk floating around here for rooted phones. there is also an unsupported gapps that has it built in.
phermey said:
to the rooted comment. there is a wallet apk floating around here for rooted phones. there is also an unsupported gapps that has it built in.
Click to expand...
Click to collapse
I am rooted and i have the stock wallet apk working. I made 4 purchases today and all of them went through.
Sent from my Nexus 4 using xda premium
hern1989 said:
I am rooted and i have the stock wallet apk working. I made 4 purchases today and all of them went through.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I have a rooted Nexus 4 and google wallet is not working. I don't think it's a sim issue: I'm almost sure is a google wallet problem:
With phone rooted but no google wallet installed, I passed the phone on a cab credit card machine,
the machine recognized a number and emitted a "beeeep". After I installed google wallet is no longer working
HellBunny said:
Is there any way to determine if this is really a hardware issue? I really don't want to go through another RMA if this is fixable by software. Not sure what else might be broken in the next replacement...
Click to expand...
Click to collapse
I have this same problem; I'm not convinced it's hardware, but I don't know how to be certain.
On my first N4, Wallet works all the time, with or without the SIM card. On my replacement N4, I always get stuck. Every other app that uses NFC (Android Beam, Barcode Scanner, Taginfo, stuff like that) works fine.
It's possible there's some hardware defect on the refurb batch, but I'd be more likely to blame software somewhere.
(FWIW, I also deactivated my first N4 and that made no difference. Both phones are completely stock and not even rooted.)
I don't have any problem activating Wallet on my first N4 either. It seems strange that all of a sudden people are having problem with their RMA replacement units.
Android beam works fine on the replacement, so the NFC is working. The problem could be just the secure element. The system log shows Wallet failed at initializing the secure element.
I called support the second time and they have escalated my case to a specialist. I hope it is just a software/firmware issue. Going through another RMA would be painful. The wait for the new unit, dropping off the old one, not sure what could go wrong with the new one, restoring my apps and settings, not to mention buying a new set of Skinomi invisible shields and reapplying them.... :banghead:
Sent from my Nexus 7 using xda app-developers app
---------- Post added at 03:59 PM ---------- Previous post was at 03:31 PM ----------
I came across a post for the Nexus 10 having the same problem. The issue is resolved by unistalling and backing up the original Wallet app using Titanium Backup, then download and install the Wallet app from the Play Store (older version). The app will activate fine. Then restore the one that comes with the phone.
I have no idea if this will fix the problem on our N4 and I am definitely not liable for any damage on your device if you try. However, it might worth a try if your pHone is already rooted. At least it will prove that the problem can be addressed by software.
Sent from my Nexus 7 using xda app-developers app
HellBunny said:
I don't have any problem activating Wallet on my first N4 either. It seems strange that all of a sudden people are having problem with their RMA replacement units.
Click to expand...
Click to collapse
One thing I have noticed (and apparently a bunch of other people) is that my replacement device is subtly different on the surface. I have a different black area around the rear camera and a different feel to the buttons. There's reportedly a different internal hardware revision too...
Hopefully this problem is something boring like a revision bump on the NFC chip that unexpectedly requires different initialization. :fingers-crossed:
HellBunny said:
Same problem here. Have you gotten it working yet?
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Click to collapse
No i didn't get it to work. Google wallet was one of the reasons i bought this phone. This is very sad
hern1989 said:
I am rooted and i have the stock wallet apk working. I made 4 purchases today and all of them went through.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I'm going to try root it again and see if it works. I just installed Liquidsmooth ROM thinking that it would work but it didnt.
Tried removing wallet with titanium backup and installed the market version, was able to do the initial sign in and setup steps but it failed to add any of my cards. Going back to the version that came with the phone just resulted in wallet crashing at startup. Cleared data and back to the same waiting on setup screen.
Out of curiosity, are folks using the android version the shipped with their phones? I flashed mine to 4.2.1 right out of the box so I'm wondering if that was my mistake.
Sent from my Nexus 7 using Tapatalk 2
I got my Nexus 4 today and I love it. I have a couple of concerns though - virus wise.
On my previous phone, which was an Android, I was sent a link with some dodgy stuff on. I cleared my history and thought nothing of it. Because I was getting a new phone, I emailed myself all my contacts as a vCard. When my Nexus 4 arrived, I logged into that using the email/Google Play account that was linked to my old phone, but didn't download the vCard. I then got a bit concerned about whether the dodgy site on the previous phone could have infected my email account, so I deleted all my emails from that account, did a factory reset on my old phone so my Google account wasn't linked to that phone, then did a factory reset on my Nexus 4 and started afresh.
From that 'procedure', are both my Nexus 4 and email/Google Play account safe/clean etc.?
Also, my brother has a Nexus 7. I wanted to compare the screens so had them next to each other, my Nexus 4 and his 7. I didn't touch them back to back, though I did test out NFC transfer using my my Mum's S3 and my brothers Nexus 7, just sending pics across.
I then stumbled upon his history, and him being a teenager had been on some pretty wild sites, if you catch my drift. I don't know if they were safe, but worse case scenario, could anything bad have transferred to my Mum's phone via NFC? Or could anything have been sent to mine when they were next to each other having their screens compared? I'm not sure how NFC works, you see.
Basically, is my Nexus 4 clean or viruses or anything like that, and is my Mum's?
Many thanks.
jonnokenny said:
I got my Nexus 4 today and I love it. I have a couple of concerns though - virus wise.
On my previous phone, which was an Android, I was sent a link with some dodgy stuff on. I cleared my history and thought nothing of it. Because I was getting a new phone, I emailed myself all my contacts as a vCard. When my Nexus 4 arrived, I logged into that using the email/Google Play account that was linked to my old phone, but didn't download the vCard. I then got a bit concerned about whether the dodgy site on the previous phone could have infected my email account, so I deleted all my emails from that account, did a factory reset on my old phone so my Google account wasn't linked to that phone, then did a factory reset on my Nexus 4 and started afresh.
From that 'procedure', are both my Nexus 4 and email/Google Play account safe/clean etc.?
Also, my brother has a Nexus 7. I wanted to compare the screens so had them next to each other, my Nexus 4 and his 7. I didn't touch them back to back, though I did test out NFC transfer using my my Mum's S3 and my brothers Nexus 7, just sending pics across.
I then stumbled upon his history, and him being a teenager had been on some pretty wild sites, if you catch my drift. I don't know if they were safe, but worse case scenario, could anything bad have transferred to my Mum's phone via NFC? Or could anything have been sent to mine when they were next to each other having their screens compared? I'm not sure how NFC works, you see.
Basically, is my Nexus 4 clean or viruses or anything like that, and is my Mum's?
Many thanks.
Click to expand...
Click to collapse
If you're that worried, which you shouldn't be, run a virus scan.
Tell your brother that next time he wants to look up midget orphan gapers in stockings, don't.
estallings15 said:
If you're that worried, which you shouldn't be, run a virus scan.
Tell your brother that next time he wants to look up midget orphan gapers in stockings, don't.
Click to expand...
Click to collapse
Haha! I'll make sure he's told.
I've ran a virus scan using avast! and everything has come back clean, but from what I've asked is there ANY way at all my Nexus 4 could be infected, or not? How about my email account being infected? Could anything have transferred by NFC?
Still new to all this!
jonnokenny said:
Haha! I'll make sure he's told.
I've ran a virus scan using avast! and everything has come back clean, but from what I've asked is there ANY way at all my Nexus 4 could be infected, or not? How about my email account being infected? Could anything have transferred by NFC?
Still new to all this!
Click to expand...
Click to collapse
No. and assuming you didn't click the link with dodgy stuff, it wouldn't have been infected to begin with.
jonnokenny said:
Haha! I'll make sure he's told.
I've ran a virus scan using avast! and everything has come back clean, but from what I've asked is there ANY way at all my Nexus 4 could be infected, or not? How about my email account being infected? Could anything have transferred by NFC?
Still new to all this!
Click to expand...
Click to collapse
Android uses the Linux kernel which is very hard to get viruses. Since you did a virus scan amend it came back fine, I don't think you have any.
About the sites if your worried if any transferred using NFC just erase the the browsing history.
Well I clicked the link on the original phone before I realised what it was. Hence me wondering whether my email account that was linked to the phone could be infected with anything. And am just bothered by what can be transferred by NFC, i.e. what was on my bro's device.
So, you all think my Nexus 4 is clean, no need for a new Google account/factory reset or anything?
You're fine. Lol.
If you didn't put in your email information there is no way for your email to be "infected".
Sent from my Nexus 4 using Tapatalk 2