Rant about Best buy - Eee Pad Transformer General

Hey guys,
Not sure if it belongs here or should be in another section, basically I want to share my experience with buying a tablet from best buy with the black tie program. My asus tf101 stopped charging so, I was like aright time to head to best buy to get it repaired. But, They said we don't repair tablets can only replace it with another. I was okay with that too, then they said You got to buy a new warranty since you are getting a new tablet, the old warranty has been fulfilled. Now that's made me angry so you only get 1 replacement out of a 2 year plan.... Epic fail or what? Sorry for my rant....

i would have gone through asus not best buy to get it replaced or fixed as the device itsself comes with a year warrenty

mrevankyle said:
i would have gone through asus not best buy to get it replaced or fixed as the device itsself comes with a year warrenty
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That been awesome but I'm out of the 1 year warranty that Asus offers. Any way I just want to let users know that best buy don't repair tablets so kind of a useless warranty
Sent from my SGH-T999V using XDA Premium HD app

htc fan89 said:
That been awesome but I'm out of the 1 year warranty that Asus offers. Any way I just want to let users know that best buy don't repair tablets so kind of a useless warranty
Sent from my SGH-T999V using XDA Premium HD app
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The list of stuff that best buy actually fixes is quite small.
Think about it. I could buy a tablet & buy the warranty. Then I could conceivably keep going to best buy to get a newer tablet say one a month. That is the reason their warranty replaces the item once which isn't just unique to tablets.

jadesse said:
The list of stuff that best buy actually fixes is quite small.
Think about it. I could buy a tablet & buy the warranty. Then I could conceivably keep going to best buy to get a newer tablet say one a month. That is the reason their warranty replaces the item once which isn't just unique to tablets.
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Yeah, but mine had a legit problem and I was basically forced to get a different tablet....It was either take their replacement or leave with a broken tablet....

I don't care much for Best Buy either but I think you would have found this would of happened with most other stores as well. Best Buy is only obligated to replace your item for 30 days then it goes to the manufacturer warranty which I believe only last a year. After that, your item breaks then your out of luck, normally. However, you purchased an extended warranty from Best Buy which means they will replace it (If they can) long after the manufacturer warranty ran out. In that sense they're taking the hit for the manufacturer's defect. The extended warranty did it's job and saved you from having to buy a new tablet. Also, it's natural they couldn't replace an over a year old tablet, the mobile world moves fast and three other transformers have come out since the TF101. I doubt many (if any) Best Buy stores still carry brand new TF101's. I'm at least assuming they let you select a tablet that's worth what your TF101 was at time of purchase?

What's the problem you are getting a new tablet on the warranty past the year the manufacturer gives you.If the new warranty is less than full price of the tablet ok they have to make some money on the deal.I personally never buy the extended warranty on tech items under $500 usual if it breaks it's in the first year.That's why BB makes a lot of money on this most don't break. They never fix anything just replace it cheaper for them.

I don't think that is a bad deal.
- with warranty You waked out with a new tablet.
OR
- Without warranty You go home broken.

It is definitely different than PC warranties, my neighbor has been through 3 HP laptops on the same warranty and they keep extending it. She is definitely getting her money's worth but I'm sure that HP lost money on that deal. If you are still upset make sure you let best buy know about, and and not just verbally. It maybe worth writing or calling and trying get upper level support involved. Never hurts to read the fine print too if you still have the original paperwork
Just my 2¢
Sent from my ADR6400L using xda premium

LaBlondeJames said:
It is definitely different than PC warranties, my neighbor has been through 3 HP laptops on the same warranty and they keep extending it. She is definitely getting her money's worth but I'm sure that HP lost money on that deal. If you are still upset make sure you let best buy know about, and and not just verbally. It maybe worth writing or calling and trying get upper level support involved. Never hurts to read the fine print too if you still have the original paperwork
Just my 2¢
Sent from my ADR6400L using xda premium
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Yeah I didn't know that they don't repair tablets...I'm just piss I only got 1 replacement out of a 2 year warranty..anyway I learn my lesson thanks guys but I still feel ripped off
Sent from my SGH-T999V using XDA Premium HD app

Related

What price is low enough to buy used?

I am looking for a Nexus One. I am going to root it and install Cyanogen or Sense. I look at all the ads and most of these phones are going for $50-$75 under what I can get a new phone for. At this point, I say screw it and just buy the new phone. As I am waiting around for that ultimate deal, I am wondering at what price do you guys consider jumping for the used unit without warranty.
I understand that if I root, I lose my warranty, but that is why I am looking for a used one. I guess if I bought new, I would not root for a while and get a good felling that the unit I have will not have any warranty issues.
Thanks for the replies.
i seriously doubt if youll find one under $475. i know i wouldnt sell mine lower than that. i say just get a new one.
Sent from my HTC Dream G1 using the XDA mobile application powered by Tapatalk
I just got one on ebay for 440 shipped from a guy in B.C. You just have to look around. I should be receiving it any day now.
I am about an hour away from getting mine for 450 off of criagslist. Soon after I verify all is good I'll take it root it, love it.
you just have to be patient and download the ebay and criaglist apps and troll there will always be deals out there. I saw a lady that had one for 400 but before we could meet some one offered her 475 for it and she dumped me.
Buy new. You will not loose the hardware warranty. You only loose the software warranty.
summonkey said:
Buy new. You will not loose the hardware warranty. You only loose the software warranty.
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I bought mine off craigslist, called HTC and they swapped the warranty over to me no questions asked.
less than 500 prolly.. I mean it's a new phone and people aren't selling it much at all.
Just get one =)
awtryau89 said:
I look at all the ads and most of these phones are going for $50-$75 under what I can get a new phone for.
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Somehow, I don't think you're factoring in tax.
I picked up my Nexus One for $325.00 off Craigslist. I couldn't pass up on the deal.
xandr00 said:
I bought mine off craigslist, called HTC and they swapped the warranty over to me no questions asked.
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how did you swap warranty? did you need to give HTC any info from the original owner?
how did you swap warranty? did you need to give HTC any info from the original owner?
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it should be as easy as looking up or registering the s/n or IEMI number.
I thought about used but with the AT&T version being even newer it became an even riskier venture. Outside of the rare Craigslist super bargin, $450 isn't a shocker to find. Just expect any you find to be the original T-mobile variety if it matters.
awtryau89 said:
I am looking for a Nexus One. I am going to root it and install Cyanogen or Sense. I look at all the ads and most of these phones are going for $50-$75 under what I can get a new phone for. At this point, I say screw it and just buy the new phone. As I am waiting around for that ultimate deal, I am wondering at what price do you guys consider jumping for the used unit without warranty.
I understand that if I root, I lose my warranty, but that is why I am looking for a used one. I guess if I bought new, I would not root for a while and get a good felling that the unit I have will not have any warranty issues.
Thanks for the replies.
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Buy new, stay away from the dust!
no price it is too low for this. unless you want a phone that has been touched by a hand that just finished wiping a$$ with!!!
summonkey said:
buy new. You will not loose the hardware warranty. You only loose the software warranty.
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you will lose your warranty if you root. Period. Both hardware and software

Best Buy Warranty ?

So my EVO's charging port is messed up and loose and i have to put pressure on the charging cable for it to recognize it and charge.
My question is this...since this is a hardware problem, should I worry about trying to unroot it and such, or just let it be? Obviously, it being rooted is not the reason for the hardware failure. I have the best buy "no questions asked" warranty, not the Sprint. Just wanted to see if anybody had been in a similar situation to me. Thanks
Also, is there something I should look for if I do get a replacement as to better screens and or builds?
Sent from my Baked Snack using XDA App
I would put it back to stock and take it to a Sprint Store. (Don't tell them you have the Best Buy insurance) If they decide it's a warranty issue, you will likely get a new phone on the spot if they have any in stock. If they don't have any, they can order you a new one. If they say it's "damage" and not covered under warranty, then take it to Best Buy. Just be aware that you will probably be without your phone for about a month if you take it to Best Buy.
...it's white. Does that change anything with sprint? Why does it take a month from best buy? Stock issues?
Sent from my Baked Snack EVO using XDA App
well with best buy rather than fixing it right then and there they ship it off to get reapired and you have to wait for it to come back
Oh I see, so do you all feel it's unnecessary to have the best buy warranty. It's $10 opposed to sprints like $7 I believe.
Also, if I just do the OTA .29 will it unroot me and I be GTG? Thanks
Sent from my Baked Snack EVO using XDA App
i know with the sprint insurance it covers Damage beyond repair/water damage and lost/stolen still worth having and it extends the manufacturers warranty.
don't know about unroot.
Sprint might call it physical damage. We have certain criteria to label it as that but from what you're describing its very possible the local sprint store will call that physical damage. Definitely return phone to stock though... good luck hope you get new one
Sent from my PC36100 using XDA App
here is how it works
As far as the whole root thing, it depends on the geek squad agent that you are dealing with. Some can say no you are rooted please GTFO or some can just help you as they understand
They will type your warranty information into the computer and it will tell them whether to ship it or to replace immediately. With the evo it is currently shipping to this cell repair service center and it takes about a month for it to get fixed. You do NOT get a loaner. Well you can, but you have to pay 100 dollars and you give the phone back and get your money back.
I'd look at your bestbuy receipt and see if there are any serial numbers on there related to your EVO phone. If not, then take it to sprint as they may do an on the spot exchange. Make sure you get the same type of phone (IE white/black)
BestBuy warranty is good mostly for accidental damage as you don't have to pay 100 dollars but the 1 month long wait is sucks.
One cool thing though, is say a year and a half from now you do something to your phone and it is not fixable (Non economical), guess what happens?
You get to get a new phone that is "same technology switch".
i know someone who has an HD2 and it broke, and they get to get the phone's value. They paid 200 dollars but that is contract price, instead they got 499 credit to any new phone which they got the TMOBILE VIBRANT
That is why bestbuy's warranty is good.
Man just take that **** back to best buy I took mine back with a different ROM they dont check!
amirborna said:
here is how it works
One cool thing though, is say a year and a half from now you do something to your phone and it is not fixable (Non economical), guess what happens?
You get to get a new phone that is "same technology switch".
i know someone who has an HD2 and it broke, and they get to get the phone's value. They paid 200 dollars but that is contract price, instead they got 499 credit to any new phone which they got the TMOBILE VIBRANT
That is why bestbuy's warranty is good.
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This is not accurate information. while part of it is that if your phone is uneconomical or unrepairable you will get a new one that is a switch for like technology.... It does not mean you get the price you paid for it credit to do what you will. while this sometimes happens i wouldn't expect it.
What you get for your warranty if they cant repair it is a phone that has similar features to an evo. So if in 1.5 years from now they dont have the evo and they have a phone with comparable features to the evo for 100$ you will get the 100$ phone. you wont get the 500$ non contract price the evo cost now to pick out a phone as you choose.
this goes for all best buy warranties it guarantees if they cant fix it you will get a product with COMPARABLE FEATURES it doesn't guarantee price. many many many people have gotten angry over this in stores when i ran a geek squad when they bought something (say a laptop) for 1700$ and 2.5 years later get a laptop that cost 600$ that while still better then the one they had ... isnt the 1700$ laptop they want.
So i wouldn't go in expecting 500$ if you have a warranty like the above poster tries to imply. i would expect a phone comparable to the evo (if it costs 500$ then great but in a few years it is doubtful).
Ok, confused on what to do. Mine is white and I know when i got it that it was a best buy exclusive color, but wondering if any sprint stores have them now. I don't want to walk in a sprint store and feel like a fool when they say 'bro, this is obviously a best buy phone..take it there'
I would love to not have to wait a month for a new phone, but I will do whatever I have to I guess
Sent from my Baked Snack EVO using XDA App
i was told this when i got my best buy insurance.
even if i had scratches on my phone they would give me a brand new one no questions asked. its insurance not a warranty
the only time you would have to wait is if the screen is cracked then they ship it out
just tell them the charging port is broken and if they have it in stock they should give you one right then and there
patcat2 said:
i was told this when i got my best buy insurance.
even if i had scratches on my phone they would give me a brand new one no questions asked. its insurance not a warranty
the only time you would have to wait is if the screen is cracked then they ship it out
just tell them the charging port is broken and if they have it in stock they should give you one right then and there
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they say a lot of things but did you read the brochure they gave you for your insurance? It specifically says int he brochure that they have the right to try and repair any defects. The reason most people get screwed on "insurance" from stores etc is because they listen to a sales person and dont read the information packet. i suggest you take a look at it sometime it is eye opening for what it covers and what they are required to do and many times is vastly different then what you are told when you buy it sadly.
I wont go as far as to say they are all crap but i will say they arent normally as great as many sales people will have you believe and you should read and decide if you are ok with the actual coverage and not what thy told you because when it comes time to use it .. they are going to go by what is written and NOT what was told to you
just saying
im actually friends with the kid and he takes advantage of his insurance as well hes returned 13 iphones from best buy. 2 of the times he bricked his device.
IF for some reason they dont take your device back throw it against a wall and wait the 2 weeks for one to be shipped to you but i highly recommend telling them about the charger port i can guarantee you will get a new one
you are paying for the insurance you should take advantage for it
and yes i did read the brochure. i dont sign contracts and not read them.
Coverage: This Plan covers parts and labor costs to repair your product in the event your product fails to properly operate due to:
a) a defect in materials and workmanship;
b) normal wear and tear;
c) dust, internal overheating, internal humidity/condensation;
d) a power surge/fluctuation.
e) defective pixels for those products that have a pixel-based display. Pixel repair will be based upon three (3) defective pixels located in a group less than
one half (1/2) square inch or five (5) defective pixels throughout the entire display area.
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your charging port problem falls into categories A and/or B maybe even D.. it is non-repairable so they will give you a new device right there
awesome..i am going to take it by there tonight as it is ROOTED/ROM'd and see if they can replace it on the spot for the problem i have. It is a legit problem as well, i do not remember hitting it or pressure applied to it for it to be broken. Obviously there was some pressure at some point to break it, but i just know i looked at it one day when i took it off the charger and it wasn't charged and that got me looking to see what was wrong.
Thanks everyone for the input. I will update everyone after I stop in BB
Best Buy is garbage.
I like best buy.
Sent from my PC36100 using XDA App
How can you say it is non repairable? talked to friends that currently still work for geeksquad (i used to run the geeksquad near me before i moved off to better pastures in the it world) and they say the evo is not a devo item (if you dont know what that means a devo item will never be repaired they ship it back to the manufacturer) and that currently the procedure is to ship them out to the repair center and then if the repair center deems it not fixable they will replace it.
even in the portion you copied and pasted in it says they will try to fix it. I am not sure where you are getting your information that it is not repairable or what makes you think that they wont try to repair it.
you kinda proved my point with the copy and paste about repair so i will leave it at that. your assumptions after that they will automatically replace it like i said may happen however there is a very good chance it wont and they are not required to by their "insurance" which is in fact a warranty no matter what they or you want to call it. you should stick to advising based off what the document says and not what you have heard from a sales person or a friend because each store is different and heck each employee/manager is different and the only thing that will hold true is what is written in the brochure as that is all they are currently required to do to fulfill their end
So one has to think, this Best Buy insurance is a bunch of ****. Pay Sprint the 7 bucks and tell BB to f' themselves.
well for service i think you will get quicker service from sprint insurance.
the con is 7 dollars a month for 2-3 years is a lot more then you pay for best buy service and yous till have to pay 100$ for the replacement though it does cover being lost and stolen as best buys does not.
so it depends on what is important to you. There are times you COULD get an instant replacement of your phone through best buy it just inst the norm and not required so even if you do once doesnt mean you will again and also doesnt mean just because one phone is flagged for auto replacement that all phones are. which is what i was trying to point out.
i personally go with sprints over bst buys but mainly because it covers the phone if it is lost/stolen. if i didnt care about that it is a toss up. At least some best buys let you "rent" a loaner phone while its shipped out. if you phone is completely dead though sprints you get nothing till you get the new phone.

good news for unlocked TF300t's

Hey Guys,
i just got word from Asus (i called them to see whats happening with my pad, digitizer is/was broken). When the Guy told me my Pad's gonna be and shipped today i asked whats with the warranty loss due to unlocking via their tool. First he was like if you unlocked you loose warranty but they also know that the Hardware can be broken not due to the unlocking. He basically told me - if you send us a pad with stock rom and point out a hardware fault you will get it repaired / changed for a working device.
I asked if thats a one time only thing and he said: no - we want people to enjoy our products and if there is a fault in our software or hardware we will take care of it - ofc if you drop it or submerge it in water we won't cover that.
this is for the German Asus division so i don't know about the others but i feel good knowing that i can unlock it again and flash the hell out of it without regrets
cheers
Well apparently thats not quite right - so i have to redact my statement.
Asus told me again and again that i get my hardware broken device repaired... well apparently they lied. 5 weeks after they had my tab i just received a mail stating - your device was rooted your waranty is lost. i argued but the dude didn't admit to how they knew that (he didn't even mentioned the unlocking)
fun fact: i have to pay 70€ to even get my broken device back.. ain't that nice of Asus... - if i want it repaired its almost the price of a new unit
now I'm thinking of calling my lawyer to talk to him about that and what can be done - with the user tracking and all that - maybe they can be reasoned with
If Asus had stated you rooted/unlocked - you have to pay from the start - ok but letting you wait for weeks and weeks telling you - just a missing part at no cost - thats BS
/rant
I unlocked my device too soon and after several reboots (motherboard failing) i sent it to the SAT. The repair cost me 250€, 1 and a half month and no "we love you" comments.
Erm, I don't get it. Does it mean that for an obvious hardware fault you can get a repair free of charge even if you are unlocked? Isn't there a way to re lock the bootloader and downgrade anyway?
Sent from my Lumia 800 using XDA Windows Phone 7 App
Currently there is no way to relock the device and downgrade. There probably won't be either...But yeah hes saying that if its an obvious hardware problem they repaired it for free. But i'm in the US and so far everything i've read regarding hardware failures with unlocked bootloaders equals HUGE repair bills not worth footing. I'm unlocked and have had my tab for almost a month now, no problems yet and absolutely love it.
thatisandwas said:
Currently there is no way to relock the device and downgrade. There probably won't be either...But yeah hes saying that if its an obvious hardware problem they repaired it for free. But i'm in the US and so far everything i've read regarding hardware failures with unlocked bootloaders equals HUGE repair bills not worth footing. I'm unlocked and have had my tab for almost a month now, no problems yet and absolutely love it.
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Really? I think I read somewhere about flashing a blob or something...
Sent from my ASUS Transformer Pad TF300T using XDA Premium HD app
vnvman said:
Really? I think I read somewhere about flashing a blob or something...
Sent from my ASUS Transformer Pad TF300T using XDA Premium HD app
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Even if you lock the bootloader again - the tool sends your serial# to their servers. and they do check it.
Yeah germany is kinda its own space - we have a warranty and guaranty period - and since my tab was only 2 weeks old *shrug*
idk but the guy on the phone made it sound like thats their normal solution if they find that its a hardware prob on their end and not the owners fault.
im happy i get my tab back next week after owning it for almost 5 weeks and having it for 2 :highfive:
cheers
That's German efficiency for you
vnvman said:
Erm, I don't get it. Does it mean that for an obvious hardware fault you can get a repair free of charge even if you are unlocked? Isn't there a way to re lock the bootloader and downgrade anyway?
Sent from my Lumia 800 using XDA Windows Phone 7 App
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i haven't had any problems with my tab, but a had loads with my previous tab(samsung) and they upheld the same policy, they never complained about it being unlocked, so if it's not software, a fried cpu or accidental damage it should be covered. If not, and if i will be in that situation, i'll sue them
Psyloid said:
i haven't had any problems with my tab, but a had loads with my previous tab(samsung) and they upheld the same policy, they never complained about it being unlocked, so if it's not software, a fried cpu or accidental damage it should be covered. If not, and if i will be in that situation, i'll sue them
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Well in my case it's a stuck pixel, by this logic I shouldn't have issues getting my Tab checked for free, even if it's unlocked, it's totally hardware related
I'll still go back to stock before sending it back, just in case...
Sent from my ASUS Transformer Pad TF300T using XDA Premium HD app
Yea, you absolutely need to go to stock
Sent from my GT-I9100 using xda premium
besides the fact that asus is repairing unlocked devices on their own: most national laws say that asus SHOULD repair hardware issues. its a customers right to get decent warranty . at least in holland (and probably all european countries) this is the case.
Tempie007 said:
besides the fact that asus is repairing unlocked devices on their own: most national laws say that asus SHOULD repair hardware issues. its a customers right to get decent warranty . at least in holland (and probably all european countries) this is the case.
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Sounds about right. Honestly tho I think that this disclaimer by Asus is mostly made because they don't wanna deal with products rendered bricks by user stupidity: they can't be forced to resolve some random software issue regarding devices which are running CM nightlies and stuff like that, it would be an unbearable burden for them, it woudn't make sense at all. However, hardware issues are generally pretty obvious, so we should be safe if we run into troubles, either locked or unlocked IMHO.
I was thinking about starting a thread about this. I thing Asus or anyone shouldn't threaten us well void our warrenty if we unlock the bootloader. They should ship it to us unlocked. Flashing new roms, tweeks and mods is what puts android above the rest.
I unlocked mine, and about a month later I had a major hardware problem and couldn't see the screen at all backlight problem or something. So just because I wanted t get the most out of My tablet, and have fun with. IM screwed if Asus decides to put out a few faulty devices, which would've had the problem unlocked or not.
IM not saying they should fix our tf300 if tithe owner doesn't read the forums and bricked from operator error. I just think its wrong to shut us unlocked folks out like that. Samsung does I never need to mess with bootloader to flash on my Galaxy S Blaze 4g
Last night I read on Asus website. That if you instal 3rd party apps you'll lose ur warrenty too
trevor7428 said:
Last night I read on Asus website. That if you instal 3rd party apps you'll lose ur warrenty too
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That's crap. If we install a single app we lose warranty? I don't think that's in there.
Btw, yea its my understanding that Sammy will fix pretty much anything...
Sent from my SAMSUNG-SGH-T989 using xda premium
new ion? said:
That's crap. If we install a single app we lose warranty? I don't think that's in there.
Btw, yea its my understanding that Sammy will fix pretty much anything...
Sent from my SAMSUNG-SGH-T989 using xda premium
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Agreed. That would be definitely against the law. Any law of any country pretty much.
just a follow up:
my tab is gonna be replaced (but the shop i bought it from is taking its sweet time...) 6 weeks without my tf300 *sigh
i had to wait 1 month for a replacement screen (which didn't came in time) so i get a new one.
my tab was unlocked, custom rom'd, rooted, etc... but it was a hardware defect - so from my point of view all hardware related issues should be covered by warranty - if you brick your tab you need a convincing telephone voice i imagine
so i hope i have my new tab by the end of the week
cheers
Well apparently thats not quite right - so i have to redact my statement.
Asus told me again and again that i get my hardware broken device repaired... well apparently they lied. 5 weeks after they had my tab i just received a mail stating - your device was rooted your waranty is lost. i argued but the dude didn't admit to how they knew that (he didn't even mentioned the unlocking)
fun fact: i have to pay 70€ to even get my broken device back.. ain't that nice of Asus... - if i want it repaired its almost the price of a new unit
now I'm thinking of calling my lawyer to talk to him about that and what can be done - with the user tracking and all that - maybe they can be reasoned with
If Asus had stated you rooted/unlocked - you have to pay from the start - ok but letting you wait for weeks and weeks telling you - just a missing part at no cost - thats BS
/rant
well from now on its my acer a700
FU Asus for being such lying btards - keep my unit - im gonna sell the dock (yay)
Buster99 said:
just a follow up:
my tab is gonna be replaced (but the shop i bought it from is taking its sweet time...) 6 weeks without my tf300 *sigh
i had to wait 1 month for a replacement screen (which didn't came in time) so i get a new one.
my tab was unlocked, custom rom'd, rooted, etc... but it was a hardware defect - so from my point of view all hardware related issues should be covered by warranty - if you brick your tab you need a convincing telephone voice i imagine
so i hope i have my new tab by the end of the week
cheers
Well apparently thats not quite right - so i have to redact my statement.
Asus told me again and again that i get my hardware broken device repaired... well apparently they lied. 5 weeks after they had my tab i just received a mail stating - your device was rooted your waranty is lost. i argued but the dude didn't admit to how they knew that (he didn't even mentioned the unlocking)
fun fact: i have to pay 70€ to even get my broken device back.. ain't that nice of Asus... - if i want it repaired its almost the price of a new unit
now I'm thinking of calling my lawyer to talk to him about that and what can be done - with the user tracking and all that - maybe they can be reasoned with
If Asus had stated you rooted/unlocked - you have to pay from the start - ok but letting you wait for weeks and weeks telling you - just a missing part at no cost - thats BS
/rant
well from now on its my acer a700
FU Asus for being such lying btards - keep my unit - im gonna sell the dock (yay)
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In a way I can see where they are coming from... with root access we can alter system files and really mess something up... hardware issues included... not that i know how, but I'm sure there's a way we could(totally talking out of my ass here..) disable for instance the SD card reader then call in and complain that the reader doesn't work and get a brand new one
Sent from my SAMSUNG-SGH-T989 using xda premium
new ion? said:
In a way I can see where they are coming from... with root access we can alter system files and really mess something up... hardware issues included... not that i know how, but I'm sure there's a way we could(totally talking out of my ass here..) disable for instance the SD card reader then call in and complain that the reader doesn't work and get a brand new one
Sent from my SAMSUNG-SGH-T989 using xda premium
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Click to collapse
well they could tell by the changed firmware - and if they reflash stock that prob would have been gone.
in my case i had a genuine hardware error - asus confirmed that - but due to my rooting (not unlocking atm) i lost warranty. well i send in an email and i hope i get something back in wrinting - since so far only phone calls and i did not record them.
we will see
cheers
Buster99 said:
well they could tell by the changed firmware - and if they reflash stock that prob would have been gone.
in my case i had a genuine hardware error - asus confirmed that - but due to my rooting (not unlocking atm) i lost warranty. well i send in an email and i hope i get something back in wrinting - since so far only phone calls and i did not record them.
we will see
cheers
Click to expand...
Click to collapse
Good luck!
Sent from my SAMSUNG-SGH-T989 using xda premium
I'm in the US and created an RMA request with Asus. I was quoted between $87 to $100 to repair the OS on a device with an unlocked bootloader.
This excludes the cost of you shipping Asus the tablet. However, it includes the cost of labor, diagnostic, and shipping back to you.
I've sent my tablet in via FedEx Ground on Friday, and it arrived at their Grapevine,TX (near Dallas) around 11am on Monday. This cost me about $15 so far.
The Asus RMA site has not acknowledged that they've received my tablet, while FedEx has shown that it's been delivered and signed for. I called again and was told it "might take a few days" for it to show up in their system.
I'm waiting to see if Asus keeps to their quoted estimated price.
Debating if I should make a new thread about this, or continue in this one as I'd hate to hijack someone else's thread.

[Q] Ran Over!

My TF101 got run over by a School Bus a few days ago... My parents don't think it would be wise to get it replaced under warranty cause they think it would cost more than buying a new tablet like a Nexus 7.
What do you think? I really need the input...
What's the term of your warranty?
Deductible amount ect.? Can't answer without knowing a little more details.
Go for the nexus 7. It's got the tegra 3 and its a nexus device. So google updates as soon as they are available.
And all that for under 200 euros.
Plus you cannot have a device repaired under warrenty that was ran over by a school bus. Somehow I don't think that is covered by the Asus warrenty
Sent from my HTC Incredible S using xda app-developers app
baseballfanz said:
What's the term of your warranty?
Deductible amount ect.? Can't answer without knowing a little more details.
Click to expand...
Click to collapse
I don't know the deductible... I am only 15... It is a 1 year warranty and it is refurbished.
dotmaniac said:
I don't know the deductible... I am only 15... It is a 1 year warranty and it is refurbished.
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Click to collapse
ok it's probably one of those in store warranty. I though you had purchase an extended protection plan or something. In that case being run over by a bus is not covered. Your parents probably right, cheaper to get a new one than to fix.
baseballfanz said:
ok it's probably one of those in store warranty. I though you had purchase an extended protection plan or something. In that case being run over by a bus is not covered. Your parents probably right, cheaper to get a new one than to fix.
Click to expand...
Click to collapse
Thank you for the reply!
Yeah... I figured it probably would be cheaper... Now the only problem is... We don't even have enough money to buy a Nexus 7...

Nexus 4 Warranty Transfer..

Hey guys, help a noob out? I bought a Nexus 4 from craigslist for $650 because my order is in limbo level 3 right now. The phone was brand new, nothing was opened as far as I can tell. So after using it for a few hours I noticed the yellowish tint so many of you mentioned on here and now the phone won't even turn on. I called Google and they said they cannot honor the warranty since I didn't originally purchase it from the Google Play store and I should take it back to the person who sold it to me? Seriously, take it back to the craigslist guy? To my understanding when you purchase a product the remaining manufacturer's warranty transfers over to the person who bought it? Google has been such an arse about this whole Nexus 4 thing, I'm seriously considering sticking with Apple, smh! Any suggestions?
Omeer said:
Hey guys, help a noob out? I bought a Nexus 4 from craigslist for $650 because my order is in limbo level 3 right now. The phone was brand new, nothing was opened as far as I can tell. So after using it for a few hours I noticed the yellowish tint so many of you mentioned on here and now the phone won't even turn on. I called Google and they said they cannot honor the warranty since I didn't originally purchase it from the Google Play store and I should take it back to the person who sold it to me? Seriously, take it back to the craigslist guy? To my understanding when you purchase a product the remaining manufacturer's warranty transfers over to the person who bought it? Google has been such an arse about this whole Nexus 4 thing, I'm seriously considering sticking with Apple, smh! Any suggestions?
Click to expand...
Click to collapse
You spent $650 because you could not wait another week? Not sure what to tell you but if you posted here first I would have told you not to do it.
As for the warranty maybe you can talk top the seller. I doubt he will give you your money back back maybe he can transfer the warranty.
Good lesson in life either way though about having a little patience.. Sorry friend. I hope it works out for you..
sent via xda premium with nexus 7
I would call LG. Google may not do anything, but LG prolly will. Its thier warranty. Not Googlies.\
I don't get why you couldn't wait to own it. Its a cool phone. but really. Not worth 650.
Richieboy67 said:
You spent $650 because you could not wait another week? Not sure what to tell you but if you posted here first I would have told you not to do it.
As for the warranty maybe you can talk top the seller. I doubt he will give you your money back back maybe he can transfer the warranty.
Good lesson in life either way though about having a little patience.. Sorry friend. I hope it works out for you..
sent via xda premium with nexus 7
Click to expand...
Click to collapse
I tried to be patient, it was an impulse buy. I figured I'd make the money back by selling this one when my back ordered nexus comes in.
I tried to get in touch with this guy but he's not responding. He probably knew about the issue or no longer cares now that he has his money. I have the receipt that proves he bought it from the play store. But the problem is how do I get someone I can't contact to transfer the warranty over? I'm seriously considering calling google under the false pretense that I'm this guy and I want to transfer my warranty :/
tweaked said:
I would call LG. Google may not do anything, but LG prolly will. Its thier warranty. Not Googlies.\
I don't get why you couldn't wait to own it. Its a cool phone. but really. Not worth 650.
Click to expand...
Click to collapse
Yeah I called them and they agreed to replace /service it. While that's good news, there is no express replacement service so I'll have to send the phone in and wait for them to mail out another one. It's e waiting game that I can't play
Im sure you could have made this Post without stating the price you bought it for.....now everyone has a reason to make fun of you...
Omeer said:
Yeah I called them and they agreed to replace /service it. While that's good news, there is no express replacement service so I'll have to send the phone in and wait for them to mail out another one. It's e waiting game that I can't play
Click to expand...
Click to collapse
Well thats a personal issue. You chose to buy from a (IMO) horrible place (Craigs list) and now you get what that comes with. Horrible service.
Me, I'd just be glad 650 is not out the window.
tvdang7 said:
Im sure you could have made this Post without stating the price you bought it for.....now everyone has a reason to make fun of you...
Click to expand...
Click to collapse
LOL and here I thought I'd get more sympathy for a more emphatic loss
tweaked said:
Well thats a personal issue. You chose to buy from a (IMO) horrible place (Craigs list) and now you get what that comes with. Horrible service.
Me, I'd just be glad 650 is not out the window.
Click to expand...
Click to collapse
Yeah I guess I'll just have to suck it up and wait. Limbo level 4 anyone?
Omeer said:
Yeah I guess I'll just have to suck it up and wait. Limbo level 4 anyone?
Click to expand...
Click to collapse
You'll be better off then limbo level. I am sure they have a service center in the states, and I bet they attempt to connect to it, Won't be able, stick it in the parts bin and then send you off a referb.
You at least "know" what is happening. Some them limbo's are clueless on what is happening.
I find this amusing. First AFAIK Google does not transfer warranties. In fact if you lookup the terms and conditions, you must have and "Maintain" a Google wallet account to get Google warranty. That said, when they sold out in 20 minutes, I looked on Ebay and there was a listing where in big bold red letters stated Google has a no questions asked warranty. I thought it was a horrible misrepresentation. ANyway...Good luck.
Omeer said:
LOL and here I thought I'd get more sympathy for a more emphatic loss
Click to expand...
Click to collapse
Why anyone buys anything that might need a warranty from craigslist is a mystery to me.
Beating this to death....
But you seriously paid $650 for a $350 phone because you couldn't wait a little longer? Some people make ridiculous financial decisions.
Omeer said:
I tried to be patient, it was an impulse buy. I figured I'd make the money back by selling this one when my back ordered nexus comes in.
I tried to get in touch with this guy but he's not responding. He probably knew about the issue or no longer cares now that he has his money. I have the receipt that proves he bought it from the play store. But the problem is how do I get someone I can't contact to transfer the warranty over? I'm seriously considering calling google under the false pretense that I'm this guy and I want to transfer my warranty :/
Click to expand...
Click to collapse
You planned to make $650 back? Where are you located that they're going for $650? A 16GB in Chicago is hardly fetching $495 on CL.
Sent from my Nexus 4 using Tapatalk 2
I just bought mine off of Fleabay for $449.99 including shipping. I figured it was worth the extra $63.09 to get it a month and a half sooner.
Replacement of Nexus 4
Omeer said:
Yeah I called them and they agreed to replace /service it. While that's good news, there is no express replacement service so I'll have to send the phone in and wait for them to mail out another one. It's e waiting game that I can't play
Click to expand...
Click to collapse
Hi there, I found your post on xda-developers forum and as I have the same issue - bought expensive phone from Kijiji and now have a brick, I want to see how to go about it. Google said they will 'transfer warranty' but then days later they said it was an error. LG is saying to call Google and are quite rude about it. The phone was new from never opened box bought in February?
How did you do? Did you get a repaired or a new phone? And do you have any advice in dealing with LG?
Thanks,
Bianca (I am in Toronto, Canada)

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