Related
I'm sure a lot of you guys saw this Engadget article talking about how the Xperia X10 is missing multitouch at a hardware level. I'm sorta hoping that the SE project manager is just trying to throw people off the trail, and that maybe the phone secretly uses touchscreen hardware similar to the Nexus One's or any of the other Android phones that "didn't have multitouch" but managed to show up with it later.
Obviously it's a bit early to expect folks to have played around with the device yet, but I'm very interested. If we can pin down for sure whether or not the hardware supports multitouch, that would be a nice thing to know.
Another thought SE is not talking about multi touch ....
Isn't it being owned by Apple?
hkfriends said:
Another thought SE is not talking about multi touch ....
Isn't it being owned by Apple?
Click to expand...
Click to collapse
They don't talk about anything more or less. They have said that the X10 isn't capable of more than one press at a time. No deal breaker for me though.
Flamso said:
They don't talk about anything more or less. They have said that the X10 isn't capable of more than one press at a time. No deal breaker for me though.
Click to expand...
Click to collapse
I agree, i've used the phone for 2 weeks and don't miss multitouch. It isn't THAT important...
It's no deal breaker at the moment, but i must admit every now and again i wish it had it.
It seemed like an instinctual way to zoom in/out of browser,emails,maps,docs.
However I actually find myself using this handset more in portrait than landscape and the zooming keys and box works fine.
I think as android's gaming platform develops it will become a more of a requirement.
I was playing a fighting game on the iphone recently and was able activate special moves by pressing two buttons simultaneously.
Oh well, as long as they don't disappoint with the 16m colours and 2.1 multitouch can be overlooked for now.
Baggyb said:
I think as android's gaming platform develops it will become a more of a requirement.
.
Click to expand...
Click to collapse
I agree but there is still a very long way to go. Maybe by the time we hit 3.0 and Qualcomm replace the aging ATi gfx core in their Snapdragon SoC later this year. But by that time i'll have moved on and away from the X10 They only last 4-7 months for me
Trekster said:
They only last 4-7 months for me
Click to expand...
Click to collapse
Same goes for me as well I'm already eyeing up the Desire, Iphone 4g and the EVO (If UK bound).
Umm, it was confirmed by Sony early last week (Sumit Malhotra confirms no MT):
Back in November, I posted that X10 will not support multi touch functionality at launch, but will be considered for the future. I can appreciate that even though there wasn´t a commitment, such wording both creates expectations (small or big) on future support and implies restrictions on software side.
That is the information I had in hand at that point of time. I am well aware that you rate multi touch functionality very high and therefore I regret to inform you that X10 screen hardware does not register simultaneous entries. Meaning even though we will upgrade the underlying operating system in relation to upgrading our user experience layer, X10 will not support multi touch functionality. We believe that it is important for you who follow this blog to be clear on that, which is the reason why I want to confirm Rikard’s comment.
We are working on alternative solutions for certain use cases, like zooming. I will share more details about that initiative once confirmed.
Due to vendor understanding and agreements, we don´t discuss in detail regarding hardware specifications. Having said that, X10 is upgradable and as earlier described there will be significant value offered through upgrades. X10 is about to reach stores and early consumer feedback is very positive, also highlighting room for improvement which we will share in due time.
Regards,
Sumit
Click to expand...
Click to collapse
Seeing the damage that has resulted from this confirmation (many potential buyers have decided to go with other phones instead), I can't see why SE would have made this statement if it were untrue.
Have worked with a few companies over the years who have made big official statements like this which actually turned out to be wrong, unless someone looks under the hood and checks the hardware themsevles i'd take it with a pinch of salt.
NB. I'm not deluding myself in anyway or building up false hope, I love this phone and it would be nice to have multi touch but i'm not overly bothered!
Super_Bob said:
Have worked with a few companies over the years who have made big official statements like this which actually turned out to be wrong, unless someone looks under the hood and checks the hardware themsevles i'd take it with a pinch of salt.
NB. I'm not deluding myself in anyway or building up false hope, I love this phone and it would be nice to have multi touch but i'm not overly bothered!
Click to expand...
Click to collapse
Yeah, agreed. If it turns out that the X10 has dual touch I'd be really happy! But it doesn't really matter.
who cares?????>?
elson14 said:
who cares?????>?
Click to expand...
Click to collapse
People playing games?
Browsing through /dev/input i found a udex 244:0 es209ra touch controller and startet to google that, ...
Someone in Japan is trying to get further information about single/multitouch of that chip/driver ...
http://translate.googleusercontent....&twu=1&usg=ALkJrhhpQRfyYSHH9UxvdJN5GjYIccswTA
i didnt really get the clue reading that article, ...
Bax
The X10 might get multi-touch. It is still being considered. hxxp://blogs.sonyericsson.com/products/2009/11/05/answers-to-some-of-your-questions/ (first question)
Rohlow said:
The X10 might get multi-touch. It is still being considered. hxxp://blogs.sonyericsson.com/products/2009/11/05/answers-to-some-of-your-questions/ (first question)
Click to expand...
Click to collapse
That's old.
From last year.
IF you google it you will see, another SE rep said is a hardware issue and X10 will never have MT.
Only one thing will help (outside of games ofcourse): GESTURES but i don't think X10 will get global gestures (not application based) either
tuxStyle said:
That's old.
From last year.
IF you google it you will see, another SE rep said is a hardware issue and X10 will never have MT.
Click to expand...
Click to collapse
Yeah no kidding. The article I linked in the OP says this, even -- and it's much newer than that blog post.
Does anyone believe that whether X10 have multi touch or not will ultimately depends on the lawsuit between Apple and HTC? It is obvious that Apple is suing HTC for patents infringement and multi-touch is one of them.
It is only right that SE don't depend/consider on the multi touch for now. Wait for the case to settle and announce accordingly. Agreed?
pinkmota said:
Does anyone believe that whether X10 have multi touch or not will ultimately depends on the lawsuit between Apple and HTC? It is obvious that Apple is suing HTC for patents infringement and multi-touch is one of them.
It is only right that SE don't depend/consider on the multi touch for now. Wait for the case to settle and announce accordingly. Agreed?
Click to expand...
Click to collapse
I agree, I think SE is trying new ways of 'zooming' (allthough MT is not all about zooming) to not get in trouble with Apple in the USA. They could introduce MT in Europe though as Apples MT patent only applies in the USA. However then they should come up with two solutions, one for USA, one for example for Europe and that would probably be to much work...
With all the bad press they received with regards to the multitouch (MT). I now believe it is hardware as SE have not tried to defend themselves.
They have actually confirmed that the hardware doesn't support MT. So it sounds as though they opted for the clearpad 1000.
The only thing that unsettles me is that when I spoke to SE direct 2-4 weeks before launch, the rep was confident that the issue was software based.
It wasn't until the SE Blog broke the news that the reps at SE changed their minds and said that it would never support MT.
I mean the Droid wasn't multi touch in the US but the UK variant was. This was all down to software, but the X10 issue somehow feels different.
My next big fear is colour support 65k, 252k or 16m. Another issue that was confirmed as a software limitation. Android 1.6 being the limiting factor to 65k.
I was told by SE 2.1 would bring 16m. However I have also heard that the actual screen supports only 252K. I'm still non the wiser.
Yea, the 65k is another problem.
SE didn't say anything about that so, is a big chance to have more than 65k after android upgrade but even if it won't have, we can't do anything about it as we will (or already did) buy a phone with 65k
This is what is written in specs
Title says enough.
We expected this kind of news, but as the article says, we already went through this heartache before when a Sony Mobile UK employee said that these devices wouldn’t get Android 4.1. Sony Mobile then came out with an official statement a few days later to say that this was an error and that they were “actively investigating Android OS upgrades for all devices”.
So yeah, it's Sony Dont.Believe being an ass again... which shouldn't be new anyway.
I'm keeping my Xperia PLAY for the next 2-3 years maybe. But when it's time for a phone change, I'm considering Samsung... or LG.
Article HERE.
Nice sony... Do you known who is going to buy yuo a new phone? Me no...
Jelly Bean is smoother than ICS, why do you do that?
- f3w1n -
My god.
Its why cuz Gameloft, EA etc.. said that they wont support ICS/JB.
Sent from my R800i using xda app-developers app
I really can't understand how Sony and a lot of other companys, manages to completely miss the fact that updates ARE important if you wish to sell phones. How long has is been sins JB were released? How many phones are sold with JB, almost none at all. How many can be officially upgraded to JB, almost none.
Google sort this fragmentation out, I'm so glad I'm dumping my Play in 17 days, Sony are being piss heads.
Shame but can't say that I'm surprised by it, can anyone really?
I won't ever buy another Sony branded product again, short of an Xperia PLAY 2 being announced, and even then it would only be because there isn't any alternative to it.
It used to be back in day that Sony products were expensive but you were essentially buying a premium product and could expect a high level of support with it. Remember the 5yr warranties on new tvs? Needless to say, those days are gone. The prices remain high but the quality and level of support certainly hasn't.
If it isn't shoddy workmanship (PS3 YLOD, broken laptop hinges, exploding batteries) for which they will fight the consumer kicking and screaming to deny any responsibility for, then its the total abandonment of products less than a year after launch.
Long may the financial losses for this retched company continue :good:
Code:
https://www.facebook.com/sonymakeforget
Make.CustomersMad
Sent from my R800i using xda app-developers app
I can't really understand why Sony rejects to upgrade their 2011 line to JB when it's CLEAR that these phones can handle it flawlessly, as proven by the CyanogenMod and FreeXperia teams with CM10. In fact it's faster than the official ICS from Sony.
In fact I'm using CM10 as a daily ROM, though sometimes I'm quite pissed about the cam and HDMI problems due to Sony, AGAIN, not willing to support their phones neither officially nor unofficially.
Sony: If you don't want to do the job then at least release the cam and HDMI libs so others can do it!!! Sincerely: an ex-customer, as I won't be buying another phone from you.
LordBattleBeard said:
Shame but can't say that I'm surprised by it, can anyone really?
I won't ever buy another Sony branded product again, short of an Xperia PLAY 2 being announced, and even then it would only be because there isn't any alternative to it.
It used to be back in day that Sony products were expensive but you were essentially buying a premium product and could expect a high level of support with it. Remember the 5yr warranties on new tvs? Needless to say, those days are gone. The prices remain high but the quality and level of support certainly hasn't.
If it isn't shoddy workmanship (PS3 YLOD, broken laptop hinges, exploding batteries) for which they will fight the consumer kicking and screaming to deny any responsibility for, then its the total abandonment of products less than a year after launch.
Long may the financial losses for this retched company continue :good:
Code:
https://www.facebook.com/sonymakeforget
Click to expand...
Click to collapse
Don't begin with your stupid anti-Sony campaign. ALL the companies do the same, they show their new mobiles as the most cool things but after one year they will be completely forgotten. We'll have to stand this until somebody understands that is stupid to lose an update while other devices will get it. Android updates should be the same for all devices!
If you name PS3, say that has been 6 years recieving software updates for example. Ah, and the yellow light of the PS3 it's not the same as the red lights of Xbox 360, so don't call it "yellow light of death". If you're gonna say something, say it right.
Miles Wolf said:
Don't begin with your stupid anti-Sony campaign. ALL the companies do the same, they show their new mobiles as the most cool things but after one year they will be completely forgotten. We'll have to stand this until somebody understands that is stupid to lose an update while other devices will get it. Android updates should be the same for all devices!
If you name PS3, say that has been 6 years recieving software updates for example. Ah, and the yellow light of the PS3 it's not the same as the red lights of Xbox 360, so don't call it "yellow light of death". If you're gonna say something, say it right.
Click to expand...
Click to collapse
I will post about whatever I like. It is on topic and perfectly relevant. Sorry if that offends fanboys such as yourself
Yellow light of death (YLOD) was exactly the same as the RLOD for the 360 in that when you got it, 9 times out of 10 your console was bricked. This was due to inherent fault in the design of the console which results in insufficient air flow cooling the circuit board. At least in the case of the 360 Microsoft eventually took responsibility and extended the warranty of the console to 3 years. Sony continued down the path of denying any liability and charging $150 for a repair.
More here: http://www.bbc.co.uk/blogs/watchdog/2009/09/playstation3_and_the_yellow_li.html
The "they're all at it" line is pathetic, accepting that is to accept a race to the bottom. If you wish to be treated poorly as a consumer and be willing to accept it as normal, go right ahead, but don't be surprised that other people have different ideas.
LordBattleBeard said:
I will post about whatever I like. It is on topic and perfectly relevant. Sorry if that offends fanboys such as yourself
Click to expand...
Click to collapse
First of all, you're mixing different things, as long as the Sony responsible of Playstation is not the same Sony responsible of the Xperias (how many times i've told you this?), so it's offtopic, Playstation 3 has nothing to do here.
Second, I'm just telling you that is useless to say "I'm not gonna buy any more Sony devices" for this reason because all companies (except one or two mobiles like the Galaxy S series) do exactly the same with its devices, so don't call me fanboy because I think to be a brand-lover is as wrong as to be a brand-hater.
Sorry if you don't understand a simple thing like this, but don't insult me. Thanks.
Miles Wolf said:
First of all, you're mixing different things, as long as the Sony responsible of Playstation is not the same Sony responsible of the Xperias (how many times i've told you this?), so it's offtopic, Playstation 3 has nothing to do here.
Second, I'm just telling you that is useless to say "I'm not gonna buy any more Sony devices" for this reason because all companies (except one or two mobiles like the Galaxy S series) do exactly the same with its devices, so don't call me fanboy because I think to be a brand-lover is as wrong as to be a brand-hater.
Sorry if you don't understand a simple thing like this, but don't insult me. Thanks.
Click to expand...
Click to collapse
/yawn ...still talking? nvm...
This page is for people disappointed by Sony's decision to stop future updates for all 2011 Xperia devices:
Code:
https://www.facebook.com/sonymakeforget
LordBattleBeard said:
/yawn ...still talking? nvm...
Click to expand...
Click to collapse
Oh, now you don't know how to answer you act is if you were ignoring me, and all after insulting me. Not surpising being from you.
Another day you could respct a bit the others when you talk.
Why doesn't rl have a button like this?
Sorry for minor disruption, continue discussion...
I'd like that Sony updates to JB all the 2011 devices but I also understand that with ICS they brought a good and reasonable support to Xperia users, well, XP excluded.
Sony is launching this year a ton of new devices and the effort needed for a stable JB release to a little part of the users is not a good deal for them. You must admit that Xperia 2011 devices is getting old so they must face that a lot of users are thinking about a new phone, others have a sim locked version and depend of the carrier and lastly there's a lot of people who don't mind about it.
And, well, how many companies are giving better update support than Sony? Most of them forget their non high end phones very quickly. Maybe Sony isn't better than them but neither is the worst.
That's what I think.
Two words.
They wont....
Sent from my R800i using xda app-developers app
i've read that on " xperia blog " and i believe that its not worth to make new thread about that .
why ?
cause that happened AS I EXPECTED
again , it remind me " X10 mini and mini pro " - " xperia play " and now ...
you know i expected this kind of BS from Sony they have made Phones more then capable of running JB But nooooooooooooo, they gota treat there loyal customers like crap.... smooth move Sony, smooth move
Ok, I was hoping for an official update by Sony, but it is also true that the 2011 series is becoming old, and Sony want to update only his last terminal; for the haters, first to talk bad of Sony look how much phone Samsung have and how much would be updated, or look to the lg phone (2x sound new?). Yes, this isn't a good thing, but remember that Sony for now is the most reliable for the update, in fact if I need to change my phone in the next 5 years I will probably buy or a nexus or another Sony phone.
Ok, I say my opinion, now ignore me and restart your childish flame
if you wanted all new updates when you boghtthis phone, then you needed to buy a High end device, and not a mid range!
Hi all,
I just want to share my opinions over our beloved (or better, your beloved) flagship 2014 killer device.
I had been lucky enough to buy the phone out of an invite, so i should really don't blame about this absurd invite-only policy. Anyways, they're just making the hype grow until the components are not high-end spec anymore, so when everyone will have the possibility to buy the device there will be Snapdragon 805 terminals out and the older 801 will be way cheaper for the company.
What i dont like: this thing is big, way too big. I have medium sized hands and this thing is so uncomfortable. I knew about it just out of the box, so if you don't have massive hands you will probably think the same.
Moreover, I have unlocked and rooted my device to be able to use root apps. So far no problem for me, and I thank God about it. Customer support is just a joke, they have said that the phone will not lose warranty if we tweak it and then they do not offer support to people causing havoc to their device. They should have just stated that rooted devices will get out of warranty so to make customers more savvy about causing damage.
Three, camera is non that good as they stated at the start. It does photos full of noise and most of the time white balance is way off.
To add: touchscreen is not working properly. When I tyoe fast ghost touches slow me down a lot. Faults like these are not acceptable. Every good company should delay the launch of their device in front of this kind of issues, and they didn't do it.
I think that's all. At the end of all these evaluations: I wish i had bought a Nexus 5 instead of this.
I will keep it until next Nexus will be out, can't wait to get rid of this thing.
Just my 0.02
G
That may be your experience, but I have had zero issues with camera noise, and definitely no ghost issues. You should get an RMA and request a replacement device. I've had about 35-50 Android devices since 2009, and this is one of my absolute favorites of all time. I agree that production issues may abound, but that's what happens when you get in on the bleeding edge, and with a brand new company(And for every post like yours, I see many more positives). However, just because you will not lose warranty for rooting doesn't mean it is THEIR responsibility to fix your rooting issues. That's what this community(and their forum) is for.
dubbactrumpetmsu said:
That may be your experience, but I have had zero issues with camera noise, and definitely no ghost issues. You should get an RMA and request a replacement device. I've had about 35-50 Android devices since 2009, and this is one of my absolute favorites of all time. I agree that production issues may abound, but that's what happens when you get in on the bleeding edge, and with a brand new company(And for every post like yours, I see many more positives). However, just because you will not lose warranty for rooting doesn't mean it is THEIR responsibility to fix your rooting issues. That's what this community(and their forum) is for.
Click to expand...
Click to collapse
Just ordered mine Friday. I have a Nexus 5 but just needed to check out this "Flagship Killer". Like you I have had a lot of devices and glad to hear you are liking your OPO.
Sent from my Nexus 5
dubbactrumpetmsu said:
That may be your experience, but I have had zero issues with camera noise, and definitely no ghost issues. You should get an RMA and request a replacement device. I've had about 35-50 Android devices since 2009, and this is one of my absolute favorites of all time. I agree that production issues may abound, but that's what happens when you get in on the bleeding edge, and with a brand new company(And for every post like yours, I see many more positives). However, just because you will not lose warranty for rooting doesn't mean it is THEIR responsibility to fix your rooting issues. That's what this community(and their forum) is for.
Click to expand...
Click to collapse
Just sharing my experience. My feeling is that the quality is sub-par compared to other phones like the m8 or the Xperia z2.
Anyways, if you don't encounter ghost touch issue is just because you haven't used a swype keyboard or you don't write so many text messages.
The issue IS there, IS software related (poossibly due to touchscreen drivers), it has been added to CM JIRA, it HAS BEEN recognized by Cyanogenmod developers and they haven't still found a fix.
I have had a SGS4 and besides its sh***y design, It didn't have any of these issues.
DuckMcQUack said:
The issue IS there, IS software related (poossibly due to touchscreen drivers), it has been added to CM JIRA, it HAS BEEN recognized by Cyanogenmod developers and they haven't still found a fix.
Click to expand...
Click to collapse
They have identified the touchscreen issue and said a fix would be out in a month, they need an updated driver from Synaptics. I don't have a source to the post to hand though
I've had the Galaxy S 1-4, Note 1&2, and the HTC M7 & M8. overall, the oneplus is my favorite of the bunch.
Salty Wagyu said:
They have identified the touchscreen issue and said a fix would be out in a month, they need an updated driver from Synaptics. I don't have a source to the post to hand though
Click to expand...
Click to collapse
CM just added the fix 3 hours ago.
Link
https://github.com/CyanogenMod/andr...mmit/ba4b329fe0c7a6d6342b0adfb60d47e5c3041a04
Please go here for further discussion...http://forum.xda-developers.com/showthread.php?t=2685348
Closing this thread due to duplicity. An existing thread that has the same subject exists here: http://forum.xda-developers.com/showthread.php?t=2685348.
XDA-Developers Rule #1
Search before posting.
Use one of our search functions before posting or creating a new thread. Whether you have a question or just something new to share, it's very likely that someone has already asked that question or shared that news.
Click to expand...
Click to collapse
Disclaimer: I'm not sure where else to put this but I wanted to warn anyone who may have to deal with them. Mods let me know if I should move this and where to.
TL;DR - They've had my phone for over 2 months now and I have no indication that I'll be getting it back.
Here's the timeline:
Sometime mid-February I have an issue with my Z3 Compact where part of my screen no longer responds to touch. May be my fault, may not, but I'm willing to pay to have it fixed if I do.
Call up Sony Xperia support, get an RMA number, and mail it in.
USPS says the phone is delivered on Feb 27.
About 2 weeks later I call them up to see what the deal is as I've received no word, they say they never received the phone.
I go to USPS to complain, they say it's been received and show me the receipt signature.
Call up Xperia support again, NOW they've found my phone, but claim it was only delivered on March 19 which I know is false.
Several calls later and last week I FINALLY get a "GOOD NEWS, we have your phone and are sending it back! We'll update you when it's sent!"
Now one week later I JUST got off the phone with them and they say the repair center is "just waiting for a FedEx tracking number to send it out."
At this point I can't even believe them - I think they lost my phone and don't want to own up to it. I have not at ANY point during this ordeal received a single update email or phone call about the status of my phone and all information I've gathered has been purely because I keep calling them up.
I like the phone but I can't bring myself to buy another Sony product after this experience.
Another pointless thread
Is it? I'd like to believe that raising awareness of poor customer service is the best way to get it fixed/changed.
Cheesewood said:
Is it? I'd like to believe that raising awareness of poor customer service is the best way to get it fixed/changed.
Click to expand...
Click to collapse
Well it is not
Sent from my D5833
matthiastan5 said:
Well it is not
Sent from my D5833
Click to expand...
Click to collapse
It is also nothing like he'd deal with in Apple land. I'd rather have repairs done at a local place at my expense than deal with that.
Cheesewood said:
Is it? I'd like to believe that raising awareness of poor customer service is the best way to get it fixed/changed.
Click to expand...
Click to collapse
Sony isn't seeing this. Just saying. If you want them to notice, go to talk.sonymobile.com and post in the respective forum. THAT might work
Sent from my D5833 using XDA Free mobile app
Sadman Khan said:
Sony isn't seeing this. Just saying. If you want them to notice, go to talk.sonymobile.com and post in the respective forum. THAT might work
Sent from my D5833 using XDA Free mobile app
Click to expand...
Click to collapse
Thanks, I'll give it a shot.
muzab a said:
Another pointless thread
Click to expand...
Click to collapse
Why did you read it, never mind reply.
Cheesewood said:
Is it? I'd like to believe that raising awareness of poor customer service is the best way to get it fixed/changed.
Click to expand...
Click to collapse
Sharing experiences may get a resolution here, but its better on Sony's support forums or better still to your local trading standards if you have one in your region.
scoobydu said:
Why did you read it, never mind reply.
Sharing experiences may get a resolution here, but its better on Sony's support forums or better still to your local trading standards if you have one in your region.
Click to expand...
Click to collapse
Simply because it's becoming annoying seeing people use xda forums to moan about products and services
What exactly are you going to gain with telling us rather than telling sony
muzab a said:
Simply because it's becoming annoying seeing people use xda forums to moan about products and services
What exactly are you going to gain with telling us rather than telling sony
Click to expand...
Click to collapse
The possibility of a successful way to deal with Sony support, via specific agents or dept in Sony, the chance to get some discount vouchers for other products due to their poor service.
The chance for people to tell you the more appropriate ways to get support.
My first dealing with Sony support was as frustrating as this one, but learning to deal with them and getting 50% off their great products always makes a difference to me
muzab a said:
Simply because it's becoming annoying seeing people use xda forums to moan about products and services
What exactly are you going to gain with telling us rather than telling sony
Click to expand...
Click to collapse
You don't have to click on the link and read any thread that is annoying to you, let alone replying to it. The only thing annoying here is there so many a-holes and blind fanboys on xda and you surely are one of them.
If he knew what EXACTLY he's going to gain by telling us he wouldn't have had told us. After all, he HAD talked to Sony many times. At least he's letting others know that Sony has terrible customer service and I can confirm that Sony does. He's also letting people awares of such dishonest company so people can learn to avoid the headache by decide whether to do business with Sony.
(the above statement does not apply to Sony fanboys)
muzab a said:
Simply because it's becoming annoying seeing people use xda forums to moan about products and services
What exactly are you going to gain with telling us rather than telling sony
Click to expand...
Click to collapse
It's called raising awareness, moron, and yes it is useful.
Tracy1988 said:
You don't have to click on the link and read any thread that is annoying to you, let alone replying to it. The only thing annoying here is there so many a-holes and blind fanboys on xda and you surely are one of them.
If he knew what EXACTLY he's going to gain by telling us he wouldn't have had told us. After all, he HAD talked to Sony many times. At least he's letting others know that Sony has terrible customer service and I can confirm that Sony does. He's also letting people awares of such dishonest company so people can learn to avoid the headache by decide whether to do business with Sony.
(the above statement does not apply to Sony fanboys)
Click to expand...
Click to collapse
I'm a not anywhere near a fan boy
I'm just saying that if people want to make a change, go communicate with the company themselves not only are you helping yrsrlf but other people aswell, but I will put my hand up amd say I see point the previous user states
And for the one who called me a moron grow up please
I have a very bad experience with the company too. My z3c was delivered with a screen problem
(these morons didn't took the time to put protections on the box). It wasn't immediately visible but 5 days after receiving it, my screen did not refresh correctly. Definitely a hardware problem. Of course since I took very good care of it the device is absolutely scratch less.
The verdict : they don't want to take it back because my bootloader is unlocked (to install a legit sony lolipop)
Very disappointed, I know unlocking the bootloader could cancel the warrant but come on sony, this is obviously not a software problem here and I feel like a victim of a pity scam.
I bought two z1 and one z1 compact before.
Now if the clients are powerless against a big company and its army of lawyers, the best thing they can do is complain in forum.
Personally my goal is to make then loose the same amount of money I loose in this case.
Sony support for my mobiles has been the best support I have ever got from any company. The Xperia care line are call centres actually in this country and will go out of their way to help you. The repair process is fast and easy, you can even book your own phone in for repair on the xperia support site without any contact with Sony. If it has a problem not under warranty (never happened to me and I sent a phone in with custom rom once) they will offer you a quote, if you dont want to pay that you just pay £20 to cover the free post they gave to send it and them returning it if.
But this does not mean I can tell other people this is the service they will get (in spite of the fact most will get at least good service), and it is stupid for those who happen to have had bad service to state that is why people should avoid Sony or it is what they will get from Sony. And that is why these threads are pointless almost all the time, apart from the rare times we can help the person in question.
Tracy1988 said:
You don't have to click on the link and read any thread that is annoying to you, let alone replying to it. The only thing annoying here is there so many a-holes and blind fanboys on xda and you surely are one of them.
If he knew what EXACTLY he's going to gain by telling us he wouldn't have had told us. After all, he HAD talked to Sony many times. At least he's letting others know that Sony has terrible customer service and I can confirm that Sony does. He's also letting people awares of such dishonest company so people can learn to avoid the headache by decide whether to do business with Sony.
(the above statement does not apply to Sony fanboys)
Click to expand...
Click to collapse
Are you capable of making/defending a point without ad hominems? Your signal to noise ratio would be greatly improved if you could respond to any criticism or contradiction like an adult would, instead of just reflexively calling everyone fanboys.
That being said, I have never felt in any way good after having delt with Sony CS. I bought my Z3C used, and the seller didn't have any way to transfer his proof of ownership to me. It came with a loose usb flap, one that I ended up having repaired at the previous owner's expense, rather than waiting the ~month it would take for it to be repaired by Sony.
My previous phone was a Z1S that I also bought used. It developed a pretty bad heat problem, with cpu temps hovering around 70* C while IDLE. That time, I would've had to have it repaired/replaced at my own expense, either by Sony or a 3rd party repair shop. This is not the way it's supposed to be.
Apple CS, for example. Their tech support CSR's are unfathomably stupid, but Apple apparently has enough money to let the 'geniuses' throw out warranty replacements like candy, which is immensely preferably to Sony's methodology.
I find it especially disconcerting that the Xperia Z line is water resistant, yet Sony reps can argue over damage being covered under warranty. If a company sells and markets water-resistant devices, it should be accountable for when that water resistance fails, even if that means accepting customer-damaged devices under warranty. What's worse is that the older Xperia Z phones don't even have a pressure sensor reading in the service menu, so you can't even know if the device is safe to take into water or not, making the water resistance moot.
Sichroteph said:
I have a very bad experience with the company too. My z3c was delivered with a screen problem
(these morons didn't took the time to put protections on the box). It wasn't immediately visible but 5 days after receiving it, my screen did not refresh correctly. Definitely a hardware problem. Of course since I took very good care of it the device is absolutely scratch less.
The verdict : they don't want to take it back because my bootloader is unlocked (to install a legit sony lolipop)
Very disappointed, I know unlocking the bootloader could cancel the warrant but come on sony, this is obviously not a software problem here and I feel like a victim of a pity scam.
I bought two z1 and one z1 compact before.
Now if the clients are powerless against a big company and its army of lawyers, the best thing they can do is complain in forum.
Personally my goal is to make then loose the same amount of money I loose in this case.
Click to expand...
Click to collapse
U do know that u effectively agreed the your warranty will be void once u unlock the bootloader on their site
That's not a very smart, or nice question. You can focus on the letter of the law and in doing so support the idea that this is an acceptable law (not necessarily applicable in my country of residence for now by the way) or alternatively if you're okay with being a statistic of profit, perhaps you can hold your tonge for those of us that would like to see this sort of thing changed.
There's a new kind of Koolaide being served. Don't drink it.
Well unlike the OP, I must say my experience with Sony Support has been great. I rang them after my Z3c suffered the sudden death bug. The tech I spoke to spent 4 hours with me on the phone trying everything possible to find a fix. Whilst he wasn't successful it wasn't from lack of trying. Wish all tech support was as helpful.
phentex said:
It's called raising awareness, moron, and yes it is useful.
Click to expand...
Click to collapse
But, he is correct tho. It's awareness in the wrong place and therefore pointless. I wouldn't have wasted my time writing a topic on xda like that would've done anything. Instead i'd spent my time with sony trying to figure out what's going on, or use the buyers law. That would've been more productive. He is not giving me any awareness, i'm not worried about one sob story among the ocean of untold success stories.
Sure it sucks whenever you pick the unlucky ticket and the support is not up to par with the norm. But that's just how it is, sometimes you're just unlucky. No company has a flawless record because you have to remember that no matter how good their procedure is, it's handled by humans.
KoscheiTheDeathless said:
Apple CS, for example. Their tech support CSR's are unfathomably stupid, but Apple apparently has enough money to let the 'geniuses' throw out warranty replacements like candy, which is immensely preferably to Sony's methodology.
Click to expand...
Click to collapse
That's not true, i've worked at apple and they defiantly do not throw warranty extensions around like candy. And their applecare was a joke. I spend more than enough time on the phone with "customer relations" having people denied for warranty extensions for petty reasons.
DON’T HESITATE TO READ THE FULL ARTICLE IF YOU ARE A SAMSUNG GALAXY USER
This is not me crying over the problems I had. I’m writing this as a piece of information for the Samsung Galaxy buyers.
Well urrrr yeah! Finally got my replacement(︶︹︺).
Bought the device(Galaxy S7 Unlocked version) just one day after the launch. There it starts the series of repairs which lasted till the half of the month May. Well talking about those quickly. To begin with the build quality issue, had a small scratch at an edge of the home button which developed into an crack soon (as in the Image 1) also some faded horizontal grey lines(noticeable in the white backgrounds) and finally ended up in a repair since it was past the 7-day replacement period. With that repair came a faulty screen(color uniformity issue) as in the Image 2[a] attached**. Then I decided not just go for a repair again because the exact same problem could repeat even after the repair due to human errors or mis-handling. So instead requested for a replacement. Waited a week to get a definite reply from them and they agreed to a repair but not a replacement for sure. Despite the lack of time I had to go through the repairs I agreed to that and yeah the same problem persisted even after the 2nd repair. But during the time of collection of the device they pretended like everything was fine with the device since they didn’t know what exactly the issue was which could be due to the lack of technical knowledge of the technicians.
Called them again and explained in a simple way (as in the Image 2) what the issue actually is instead of letting them self-define the problem as ‘Screen Discoloration’ . Even then with just dialling *#0*# and showing me HW Module Test with Red, Green, Blue screens which can only light up one kind of pixels in the display in which the the color uniformity issue can’t be spotted at all since multiple pixels aren’t being mixed to represent those three colors. They tried their maximum to not give me a replacement by showing me a video/image and asking me to spot the issue in that circumstance and this even continued to them claiming that I was faking the issue with some 3rd party app.
After a clear evidence from my side they were finally forced to offer a replacement instead of a repair again. But it is then they started acting totally irresponsible to me (being one of the worst customer service I’ve ever seen) by not even informing me that they have approved the replacement for me.
After few days I’d to call them back and ask about their decision and there begins the waiting again for the replacement even after more than a month of not using the device due to the repairs.
The service center being part of the authorized retailer of Samsung, I don’t know what made them to take more than a week time for the replacement in a place where these devices are not sold as hot cakes. That even made me to doubt whether they were waiting for a used unit to refurbish.
[Those moments involved lots of ill treatments from their side, lots of phone calls and commutes to service center even for asking whether the replacement was ready due to ambiguous answers from them through the phone calls]
Now going back to the statement “Well urrrr yeah! Finally got my replacement(︶︹︺)”. The issue still persists as it is clear for you from the Image 3 below ** at least not that worse. If it was a phone that was sold for at least 400$(having the production cost at just near 260$) I will be happily using the device despite the current issue. But for a phone that is sold at 700$ this is unacceptable in the age where there are strong competitors available. Which had made me to take a decision to never buy a Samsung product in my life even if they heavily dominate the market by creating a perception that they are the best.
As mentioned by respected forum members that Samsung could have done ultimately anything to make a less used unit new by resetting any counters to make any app like this one ** believe that the unit is brand new even if Samsung had denied that.
I don’t know whether display issues are there for other Galaxy S7 users but at least I had similar issues including the tint problems with my previous Galaxy S phones. Probably a normal user wouldn't be able to notice these type of issues. But it is good for anyone to know what you are paying for and what you are getting even if whatever I’ve dealt with doesn’t bother you. But all these can be avoided by being strict in quality testing from Samsung‘s side. This is where the companies like Apple truly shines.
I’m not sure whether these are typical issues seen in AMOLED displays but had heard a lot of people going for multiple replacements (like even 3-7 times) for silly issues especially related to displays. Well if I try for that at my place, first of all they won’t be ready for a replacement again and even if they are, not sure what other issue I’ll get with the next unit. Can’t imagine going again with these kind of issue like others did multiple times and to get ill-treated and to accept their own invalid assumptions and arguments and wasting lot of time. Also don’t know whether these strict replacement policies exists only at my place or elsewhere.
Would love to know your thoughts and comments. If you were in my position, how you would have reacted and proceeded? How you would have and taken this issue?
Couldn't attach the images due to forum restrictions. Please view it here: https://drive.google.com/folderview?id=0B97-LChbhDZBaXBYSmRJdmsya2M&usp=sharing
I have the exact same problem with my screen. Especially in the evenings it is clearly visible, even on normal tasks like browsing through the launcher or in Spotify. Think I will let them repair it at the end of my warranty period, screw them.
Really ???
Funny how you have 25 different post with complaints about the S7.
It sounds like something made to discredit the product.
Maybe you should sell it and buy an iPhone.
JovHok said:
DON’T HESITATE TO READ THE FULL ARTICLE IF YOU ARE A SAMSUNG GALAXY USER
This is not me crying over the problems I had. I’m writing this as a piece of information for the Samsung Galaxy buyers.
Well urrrr yeah! Finally got my replacement(︶︹︺).
Bought the device(Galaxy S7 Unlocked version) just one day after the launch. There it starts the series of repairs which lasted till the half of the month May. Well talking about those quickly. To begin with the build quality issue, had a small scratch at an edge of the home button which developed into an crack soon (as in the Image 1) also some faded horizontal grey lines(noticeable in the white backgrounds) and finally ended up in a repair since it was past the 7-day replacement period. With that repair came a faulty screen(color uniformity issue) as in the Image 2[a] attached**. Then I decided not just go for a repair again because the exact same problem could repeat even after the repair due to human errors or mis-handling. So instead requested for a replacement. Waited a week to get a definite reply from them and they agreed to a repair but not a replacement for sure. Despite the lack of time I had to go through the repairs I agreed to that and yeah the same problem persisted even after the 2nd repair. But during the time of collection of the device they pretended like everything was fine with the device since they didn’t know what exactly the issue was which could be due to the lack of technical knowledge of the technicians.
Called them again and explained in a simple way (as in the Image 2) what the issue actually is instead of letting them self-define the problem as ‘Screen Discoloration’ . Even then with just dialling *#0*# and showing me HW Module Test with Red, Green, Blue screens which can only light up one kind of pixels in the display in which the the color uniformity issue can’t be spotted at all since multiple pixels aren’t being mixed to represent those three colors. They tried their maximum to not give me a replacement by showing me a video/image and asking me to spot the issue in that circumstance and this even continued to them claiming that I was faking the issue with some 3rd party app.
After a clear evidence from my side they were finally forced to offer a replacement instead of a repair again. But it is then they started acting totally irresponsible to me (being one of the worst customer service I’ve ever seen) by not even informing me that they have approved the replacement for me.
After few days I’d to call them back and ask about their decision and there begins the waiting again for the replacement even after more than a month of not using the device due to the repairs.
The service center being part of the authorized retailer of Samsung, I don’t know what made them to take more than a week time for the replacement in a place where these devices are not sold as hot cakes. That even made me to doubt whether they were waiting for a used unit to refurbish.
[Those moments involved lots of ill treatments from their side, lots of phone calls and commutes to service center even for asking whether the replacement was ready due to ambiguous answers from them through the phone calls]
Now going back to the statement “Well urrrr yeah! Finally got my replacement(︶︹︺)”. The issue still persists as it is clear for you from the Image 3 below ** at least not that worse. If it was a phone that was sold for at least 400$(having the production cost at just near 260$) I will be happily using the device despite the current issue. But for a phone that is sold at 700$ this is unacceptable in the age where there are strong competitors available. Which had made me to take a decision to never buy a Samsung product in my life even if they heavily dominate the market by creating a perception that they are the best.
As mentioned by respected forum members that Samsung could have done ultimately anything to make a less used unit new by resetting any counters to make any app like this one ** believe that the unit is brand new even if Samsung had denied that.
I don’t know whether display issues are there for other Galaxy S7 users but at least I had similar issues including the tint problems with my previous Galaxy S phones. Probably a normal user wouldn't be able to notice these type of issues. But it is good for anyone to know what you are paying for and what you are getting even if whatever I’ve dealt with doesn’t bother you. But all these can be avoided by being strict in quality testing from Samsung‘s side. This is where the companies like Apple truly shines.
I’m not sure whether these are typical issues seen in AMOLED displays but had heard a lot of people going for multiple replacements (like even 3-7 times) for silly issues especially related to displays. Well if I try for that at my place, first of all they won’t be ready for a replacement again and even if they are, not sure what other issue I’ll get with the next unit. Can’t imagine going again with these kind of issue like others did multiple times and to get ill-treated and to accept their own invalid assumptions and arguments and wasting lot of time. Also don’t know whether these strict replacement policies exists only at my place or elsewhere.
Would love to know your thoughts and comments. If you were in my position, how you would have reacted and proceeded? How you would have and taken this issue?
Couldn't attach the images due to forum restrictions. Please view it here: https://drive.google.com/folderview?id=0B97-LChbhDZBaXBYSmRJdmsya2M&usp=sharing
Click to expand...
Click to collapse
ericmky said:
Funny how you have 25 different post with complaints about the S7.
It sounds like something made to discredit the product.
Maybe you should sell it and buy an iPhone.
Click to expand...
Click to collapse
Whatever I'm saying is the fact.
The fact about my S7 is that it's beautiful, fast and has zero quality defects--and I'm very picky. It is seriously the best smartphone hardware I've every experienced.
Just like all products made by humans, there are always a few lemons and I'm sorry that you got one.
Just because you've had flawed units doesn't mean everyone else has. Sure, my first S7 had a battery issue that often prevented it from turning on, but my replacement has been great.
That said, there is no such thing as a perfect phone. Lemons do exist, and flaws can happen anywhere. That is the truth!
Sent from my SM-G930W8 using Tapatalk
Devhux said:
Just because you've had flawed units doesn't mean everyone else has. Sure, my first S7 had a battery issue that often prevented it from turning on, but my replacement has been great.
That said, there is no such thing as a perfect phone. Lemons do exist, and flaws can happen anywhere. That is the truth!
Sent from my SM-G930W8 using Tapatalk
Click to expand...
Click to collapse
Well what was the cause of battery issue?
Thread closed. Please stop creating more threads for the same issue, you've already got 3 others...
http://forum.xda-developers.com/galaxy-s7/help/display-uniformity-t3362559
http://forum.xda-developers.com/galaxy-s7/help/grey-lines-display-t3360635
http://forum.xda-developers.com/galaxy-s7/help/bad-service-samsung-t3375408
I'm going to close 2 of the others as well, don't create duplicate threads.