Related
Hi Guys,
Just to say, I had my defective Galaxy S replaced recently (had only had it two weeks), however its becoming clear that the new one is much better in a few ways.
Although they look identical (are are setup exactly the same way), they behave differently in a few key ways.
First up, my battery life was pathetic on the first handset, I'd be lucky if it made it to the end of the day. With the new one, I can still have 65% to 70% left after the same useage and setup at the end of the day. Bad battery?
Second, I dont seem to get much lag now. Its still there under heavy use but nowhere near as bad as it was....maybe it was a bad install on the first one? Although I did factory reset it, and it was still the same.
Third, Kies now connects perfectly every time. This drove me nuts on the first handset, kies would sit at connecting while the MTP app rebooted itself over and over on the phone. I worked out through reading, and trial and error that it was the internal sd card that caused it. Or rather specific files on the sd card, format it and it would connect...install my apps and it wouldn't.
The new phone however doesn't care what apps are on it (installed everything that was on the first one), it just connects. I have checked the firmware rev and its the same as phone one. Wierd
Fourth, my recovery mode now works It would never work on the first phone. In the end this was the reason it got swapped.
The phone was acting a bit weird so I took it to a Samsung service point who said they would flatten it and flash new software, however when they tried the bootloader / recovery would not work. They then said that this was a fault and it would need to be sent back to Samsung to fix recovery mode, however the phone was still under DOA with the shop I brought it from so I took it there with a note from the service centre to back me up. Hence I now have a new phone, and recovery mode works.
So two phones owned with in two weeks, from the same shop....different beasts. Quality control anyone?
Just thought I'd share my experiences with you.
Pete.
Good to hear your up and running on a proper phone.
One thing people don't seem to get is that when it come to mass production/manufacturing, there are going to be units that get shipped that are defective.
Quality control cannot possibly check every unit 100%, most is done by the way of batch inspection ( a few units from each batch) to check for major/minor flaws.
This goes for all manufactured products. I bought a Sharp LCD TV a few years ago and when I got it home I noticed there were significant ghost images especially in dark scenes. I took it back and they told me that 1 in 5 of any TV is defective. I took home another one, same make and model, have had it for over two years and it is still crystal clear.
Once people realize this they will enjoy their products much more. Put them to the test, in store or at home and keep it if it's good, return it if it's not. If you are happy with a product other than a possible defect it makes no sense to exchange it for something else unless you go through a few and they all have defects then this indicates poor quality all together. If possible, go to a different location to make the exchange, it is possible for one store to get a whole bad batch.
This does not mean that there is no crap out there. No shortage of that for sure. That said, who can name ONE manufacturer, besides Ferrari, that puts out 100% non defective products. ;-)
Hey man, yeah I agree with most of what your saying. It just surprised me a little how the same product can differ, but I guess this goes some way to explaining the different opinions / problems people have on / with the same hardware.
I'm happy now because I think I've got a good one, but someone else may not be so lucky. The thing is I would never have known the difference, if I hadn't had it swapped out.
By the way, didn't Ferrari have to recall the 458 Italia recently for turning into a fireball?
hansonator said:
Good to hear your up and running on a proper phone.
One thing people don't seem to get is that when it come to mass production/manufacturing, there are going to be units that get shipped that are defective.
Quality control cannot possibly check every unit 100%, most is done by the way of batch inspection ( a few units from each batch) to check for major/minor flaws.
This goes for all manufactured products. I bought a Sharp LCD TV a few years ago and when I got it home I noticed there were significant ghost images especially in dark scenes. I took it back and they told me that 1 in 5 of any TV is defective. I took home another one, same make and model, have had it for over two years and it is still crystal clear.
Once people realize this they will enjoy their products much more. Put them to the test, in store or at home and keep it if it's good, return it if it's not. If you are happy with a product other than a possible defect it makes no sense to exchange it for something else unless you go through a few and they all have defects then this indicates poor quality all together. If possible, go to a different location to make the exchange, it is possible for one store to get a whole bad batch.
This does not mean that there is no crap out there. No shortage of that for sure. That said, who can name ONE manufacturer, besides Ferrari, that puts out 100% non defective products. ;-)
Click to expand...
Click to collapse
Hate to say this but theres been a recall on a certain Ferrari (458 Italia) due to about 5 sudden engine fires , Seems they are infact too HOT to handle. Heaps of pics of them fire on google
So eh.. even Ferrari has problems
Also it seems that Samsung had enough of noobs flashing beta roms and bricking them so they disabled the recovery modes after the first batch of the device. I myself don't really care as they never advertisted the fact the device has a recovery mode but everyone else seem to think its their RIGHT to have that mode so I'm guessing theres heaps of demands for exchanges which is cloging up the repair centres/supply for legit problems.
Actually, bell Canada re-released the UGJH2 build for the i9000m with the spl fix which enables the the recovery/download mode.
madpete said:
So two phones owned with in two weeks, from the same shop....different beasts. Quality control anyone?
Click to expand...
Click to collapse
Your previous phone might have had faulty hardware, but its more likely that it had a different (buggy) firmware.
LOL, did not hear about that. Well there you go. If a company that hand builds and rigorously tests every unit that it sells can put out duds then expect nothing from anybody.
hehe i know the feeling. my girlfriend and i both got a galaxy S in the same week from the same shop..
connecting to Kies was for her no probs at all..
for me: it was a total pain in the ass
androiderer said:
Actually, bell Canada re-released the UGJH2 build for the i9000m with the spl fix which enables the the recovery/download mode.
Click to expand...
Click to collapse
Could you clarify what you mean by this? I have a liberated (unlocked) i9000m that I'm using with Fido, is this an update I could install?
Thanks.
Sent from my GT-I9000M using XDA App
I've got 2 Galaxy S' here, one of them has a bluish tint, and the other one has a yellow tint. <_<
sturmeh said:
I've got 2 Galaxy S' here, one of them has a bluish tint, and the other one has a yellow tint. <_<
Click to expand...
Click to collapse
I've had the exact same thing today. I saw the new Galaxy S from a friend, and it was way more bluish than my yellow display. Is this soft- or hardware related??
Any differences between the performance of these guys?
I'm very pleased with the 2nd handset I've got, curious now if its hardware or software....
I can appreciate now why some people have issues with what is a great phone.
I've just returned my Galaxy S due to a bad flash (caused by Kies crashing) and an inability to get into recovery mode. I've had a couple of Android phones and flashed software on them so I'm not a noob but nowhere near an expert. I took it to their approved repairer to be told that because they couldn't get recovery mode there was nothing they could do and I'd need to contact Samsung to arrange an exchange as the unit was obviously faulty.
I was annoyed with Samsung's response. First they said they'd organise an exchange (the phone's only 3 weeks old) and when no-one contacted me to organise I called them and they said they couldn't exchange and I'd need to take it to their approved repairers and get a job number. I explained their repairer wouldn't give me a job number as there was nothing they could do. Eventually I managed to speak to someone at Samsung who was organising a send-back bag to me so they could see for themselves there was a problem. Guess what, that was Wednesday and no bag arrived. I took the phone to the first approved repairer and asked them to send back to Samsung and deal with it.
I was told it would take about two weeks but that when it comes back not to expect the problem to be fixed as the work is normally subbed out to another company. The aftersales from Samsung is absolutely shocking to say the least and I've gone from recommending the phone to everyone I know to keeping my mouth shut or trying to push people in another direction.
Guess I was lucky I had a 28 day DOA then, that's not good. Sorry to hear that man, customer service is everything.
woutertichelaar said:
I've had the exact same thing today. I saw the new Galaxy S from a friend, and it was way more bluish than my yellow display. Is this soft- or hardware related??
Click to expand...
Click to collapse
It is normal that happens during the manufacturing of the display
boogie71071 said:
The aftersales from Samsung is absolutely shocking to say the least and I've gone from recommending the phone to everyone I know to keeping my mouth shut or trying to push people in another direction.
Click to expand...
Click to collapse
What country are you in?
Catalyst2012 said:
What country are you in?
Click to expand...
Click to collapse
I'm in the UK.
As an update, had a call from Samsung today saying they'd reviewed my complaint and felt the service I'd received was shoddy and they'd push my repair/replacement along as quick as they can once they get the handset back (fingers crossed but not expecting miracles)
Hey guys
Galaxy S2 should be releasing here in 3 days on Bell and I was just wondering how many people are going to be picking up the "first gen" (per say) phone?
I really want to do my upgrade but I'm not sure if I should wait until they get like a second batch or something?
I just don't want to have any problems with the phone and I have heard a lot of people having problems with yellowing, dead pixels, reboot issue, battery issue (which seems to be semi-fixed now with the "update), etc.
Or do you think the phones that Bell will be getting/have got already are not plagued with these issues like the first gen phones?
Thanks,
Elliott
Got mine on launch day, 2 1/2 months later no problems.
Sent from my GT-I9100 using XDA App
The upgrade is totally worth it. I have no problems with my unit and they are overstated.
It's once again the vocal minority. The first SGS had ALOT more annoyances. I see far more problems going to the Sensation and G2X forums for one
How will you know if its first gen or second gen if such a thing exists .
Hardware version 1.4 followed by 1.5 .
My phone is first gen day one issue with none of the reported problems .
Though according to certain posters i must be to blind to see them as their phone has a problem therefore every phone has a problem .
jje
I cant comment on stock, as I noticed that 3UK shipped it on KE2 with no firmware update, so I rooted and never looked back.
As far as the hardware, its fantastic, I have no problems with it.
Best phone I have ever had. (but considering its just been old nokias, a HTC Hermies, and a BB Curve 3G thats not saying much).
I paid a small fortune to get out of my contract to get this, and Im very happy
get it as fast as you can
the north american release date is already 3 months behind and with 3 million pre-orders you certainly can't call the first american ones the "first badge", since your device will not have been built in april or may like the actual first badge.
as posted before, the supposed bugs are completely overstated. when you come to this forum and focus on the few issues with the phone it sounds like it's the worst smartphone ever. pink hue, yellowish display, pink softkeys, android os bug, heat issue...
BUT i really don't have any problems with my phone.
the pink hue is hardly noticeable. i only see it after provoking it by pointing it at a white piece of paper and i hardly ever take fully white photographs
yellowish display: haven't seen it yet and i won't be looking for it. the samoled just looks awesome.
pink softkeys are not present on every device. even if you have it, who cares. it only looks pink because the display is so bright and awesome, who wants to look at the buttons then.
android os bug is omnipresent on this forum, but most people just don't understand, how the battery information screen works. if you don't use your phone at all, dividing up the little usage still has to count up to 100% and if there was nothing else running, something has to be high to compensate. 90% of people complaining about the bug don't even have it.
the heat issue is a software problem. it depends on your firmware version so you can solve that one easily.
and let's not forget: people actually active on this forum and complaining about those issues are maybe 100 users of the 3 million that bought the device. and as mentioned before, of those people, some might actually have problems, but others are overly picky, some are trolls, some are stupid...
just because there are many posts about an issue, doesn't mean there are many problems. after all, this is a support forum, so you're bound to hear problems here and there.
^ well said, no problems here as well....get the phone and enjoy it.
Sent from my GT-I9100 using XDA Premium App
Thanks for the replies everyone! I really wanted to preorder the phone but even BestBuy wants $50 (for a preorder!!!) and I have no idea how much Bell wants (if they even do preorders).
Plus, I don't want to preorder the phone and then negotiate with a retention rep because they will probably be able to see that I have pre-ordered the phone on my account and know that I am staying with them so likely to give me a worse deal.
I had to return my Transformer for repairs, my right speaker stopped working. This was my 2nd RMA since purchase. The first time I got my transformer back with a damaged case, this time it was returned with a bent bezel. There is a serious gap at the area where the plug connection is, whatever "tool" they use to remove the bezel bent it out and no one bothered to fix it. Is it impossible to get warranty service from ASUS that doesn't cause physical damage?
On the plus side my speaker works now.
Despite my disappointment and anger I decided to reload while waiting for ASUS to contact me. They somehow managed to damage my LCD as well. On a dark background in the area where I assume the right speaker is I now have multiple blotches of light. It looks kind of like a bruised computer LCD screen.
god damn man. I'm really sorry to hear/see this. Good luck with this. Seems like there are too many rma issues from Asus. Makes me worry about their QA when you have too many issues like this and the Prime issues. Love my TF but Asus makes it difficult to get a next generation.
And I sent my dock in too, that won't be back until Monday. I can only imagine the damage they may have caused there.
Mine quit charging out of the blue and I was forced to send mine in too..
But I got it back quickly and without issue. But I did have one issue. I included the charger and cable because the form said to do so if the problem involved charging the unit. I checked the box showing I included it, and I did. But I didnt get the charger back and they would not help me find it. I wasnt too happy, (they are expensive), but my TF came back in perfect working condition. So I let it go. Your issue cannot be let go..
Its not fair and its not right. But if you keep following the rules, be nice to the people you talk too, it will get taken care of and you will get a working and non damaged device.
Some workers just don't seem to give a damn, since it is not their device..
no wonder their sell numbers are ****.
I sent pictures as requested by the service rep and a letter to the escalation department. I honestly don't know how much faith I have in a resolution though. If they managed to damage it both times I did an RMA how can I expect them to repair the damage they caused without causing more? I will post any resolution or lack of here. I am beginning to feel like I wasted $648.00 (I bought a dock too)
See if you can post your story on their Facebook page or contact Gary Keys here. Hate to namedrop but I and some others have gotten resolution only through him.
Truthfully, you should have taken pictures before you sent your tablet in. You do not have any proof they caused the damage.
I would sure hate to be in your position, good luck.
Sent from my Inspire 4G using xda premium
I do have pictures of the Transformer, screen (off)case and bezel. I took them just before I packed it up. It never occurred to me to take a picture of the screen while the tablet was on though.
Tubular said:
See if you can post your story on their Facebook page or contact Gary Keys here. Hate to namedrop but I and some others have gotten resolution only through him.
Click to expand...
Click to collapse
I posted my story respectfully on Facebook, but how would I go about trying contact Gary Keys? My Transformer is crucial for me in school, I have a neurological problem that affects my hands and makes holding books painful if not impossible at times; I use this to read all my textbooks.
Should have gone with the ipad.
goodintentions said:
Should have gone with the ipad.
Click to expand...
Click to collapse
Thanks, but I'm not sure I understand how that will help me resolve an unhappy situation.
goodintentions said:
Should have gone with the ipad.
Click to expand...
Click to collapse
Normally I would agree if someone were complaining about something else that has to do with Android but come on, this is an issue that affects everyone, it's an Asus RMA issue. This is not an iPad/Android tablet issue here.
Asus has some serious issues and not everyone knows about them before they buy the products, that goes beyond asking people to research the specs on something they want.
The OP isn't complaining about Android and there's no evidence the OP even wants to or wanted to go iOS. He/she is not knocking Android, they're knocking Asus and their ****ty RMA service (rightfully so).
Maybe the OP should have gone with an iPad but they didn't and they experienced an issue with RMA. That's no "power user badge of honor", nor does it make Android or the TF101 look legit or tough because you send something in for service and it comes out looking like it went through a war, that's nothing to brag about. Whether it's the iPad or TF101 or Galaxy Tab 10.1 it's irrelevant, an RMA problem is above all of that. This isn't an Android vs iOS thing. iPad's are defective too. This is solely about an issue with Asus RMA like Apple has issues with their products sometimes.
but how would I go about trying contact Gary Keys?
Click to expand...
Click to collapse
You can search for him here, he's a member. Then you PM him. But there's no guarantee he's going to answer, it appears he travels a lot so you might not get a response quickly.
Tubular said:
Normally I would agree if someone were complaining about something else that has to do with Android but come on, this is an issue that affects everyone, it's an Asus RMA issue. This is not an iPad/Android tablet issue here.
Asus has some serious issues and not everyone knows about them before they buy the products, that goes beyond asking people to research the specs on something they want.
The OP isn't complaining about Android and there's no evidence the OP even wants to or wanted to go iOS. He/she is not knocking Android, they're knocking Asus and their ****ty RMA service (rightfully so).
Maybe the OP should have gone with an iPad but they didn't and they experienced an issue with RMA. That's no "power user badge of honor", nor does it make Android or the TF101 look legit or tough because you send something in for service and it comes out looking like it went through a war, that's nothing to brag about. Whether it's the iPad or TF101 or Galaxy Tab 10.1 it's irrelevant, an RMA problem is above all of that. This isn't an Android vs iOS thing. iPad's are defective too. This is solely about an issue with Asus RMA like Apple has issues with their products sometimes.
You can search for him here, he's a member. Then you PM him. But there's no guarantee he's going to answer, it appears he travels a lot so you might not get a response quickly.
Click to expand...
Click to collapse
Thanks for both replies. I am a loyal Android person ever since my first Android phone, the T-Mobile G1. I also was a loyal ASUS fan ever since my EeePC 900 and 901. I always try to steer people away from Apple toward Android if they are on the fence. I'm not even sure this is really strictly an ASUS issue, it's more like who is in charge of quality control and customer service at the repair centers. I sent a PM and I do understand I may not get an answer, thanks for that info.
I did some research on the white blotches and it seems they might be pressure marks caused by the tech using too much pressure during reassembly after replacing my faulty speaker.
I know the world is not fair, but man, I own a $500 piece of equipment that's been scratched, gouged, bent and had it's pixels crushed by the people who were supposed to fix it.
Yeah I thought some kind of pressure caused those white blotches because I've heard a few people complaining about them here and it was usually after some kind of crushing blow to the device like it fell or someone accidentally put a lot of pressure in a small area.
Tubular said:
Yeah I thought some kind of pressure caused those white blotches because I've heard a few people complaining about them here and it was usually after some kind of crushing blow to the device like it fell or someone accidentally put a lot of pressure in a small area.
Click to expand...
Click to collapse
Yup. I sat on mine accidentally and immediately noticed those blotches afterwards.
On another note, my right speaker also went out. I opened it up to see if it as just a bad solder joint or something, but it appears the speaker has actually blown somehow... connecting a headphone to the leads produced sound. Guess its time to "upgrade" the speakers while I'm in there, since the stock ones were too quiet and apparently also poor quality.
Same story here, send my TF in for repair because I had a black screen.
After the first week a notice that the TF was repaired under warranty and that the motherboard was replaced;
This week took another look to see when the repair would be ready and the status was waiting for the customer.
So I made a call to the support desk and the message there was that the bezel was damaged. I've sent the TF in, in perfect condition and after the repair all of a sudden the bezel is damaged!
Now I have to wait until the invoice to make a complaint and then they will research if my complaint is true!
So this (and other) thread is coming in my complaint
OK - Today I got I my dock back, with a dent too. Granted , the damage is not as bad as the the tablets damage, but my dock was in pristine condition. I probably used it 2 or 3 times since I bought it because of the battery drain issue. I added that info to my service claim with ASUS and will keep calling until someone resolves this to my satisfaction. And yes, I have a video pre RMA showing an undamaged unit.
ASUS service contacted me after receipt of my pictures.(I bombarded them with emails, phone calls, pictures (before and after) plus a letter to the escalation mailbox.) I have an RMA for both the dock and tablet, and of course the service reps statement that it will all be repaired. I tried to get authorization to send it to a different service center but was told only the Grapevine TX center does the TF101. I sure hope they fix it this time.
Let me start by saying that I think the Note 5 is the best device you can possibly buy to date. That's including all of the different mobile OS's that are out there. Beautiful quality hardware and software that works very well (utilizing the wacom digitizer and multi window features).
Now this post is just a warning to all of you who are considering the Note 5. You should take what I am about to say into consideration before you make a purchase. Me and a close friend both purchased Note 5's around the same time. He doesn't know much about phones, but I am constantly tweaking mine. I pretty quickly installed a custom rom and kernel to see if it truly made a difference in performance, subsequently throwing away my warranty forever. I showed my friend the HUGE difference between my phone and his and he agreed that he needed a custom rom and software as well.
For whatever reason these phones are turds out of the box. You wouldn't notice it most likely unless you had something to compare it to, but it's bad. You have all the horsepower in the world in that phone and they can't even get it to function fluidly and keep apps stored in ram for any length of time. Custom everything fixes all of this.
Now to the annoying part. My friend suddenly started having a problem with his volume down button. I, knowing that the warranties were gone, still reached out to Samsung. I hoped that explaining that rooting the phone couldn't possibly have anything to do with the volume button malfunctioning, would get through to them. Instead I was met with a low IQ human being that just kept repeating themselves over and over. I got to a supervisor and they simply read the rules from some handbook to me six thousand times until I couldn't bare it any longer. Not surprising it was a dead end.
So I had to consider other options. I thought about sending the phone to a repair center and just paying to have it fixed. I then remembered the one time I sent out an HTC One X for repair (new screen) and 2 months later the edge of the glass started to come up and they would do nothing to help me. Also in order to repair anything on the Note 5 you have to unseat the insane factory glue just to get into the phone. I'm not sure that the phone would be as sturdy by heating the glue to separate the phone to fix it. Didn't sound like a great option, but at least it was an option.
I then considered Samsung Protection plus. This would allow him to file a claim and get the phone repaired, albeit with an $80 deductible. Also the plan costs $120 just to get started. So that's 200 more dollars on top of a $750 phone. $900 bucks. However it was an option. But what if he had another small issue? Another 80. And again, another 80. It was all just overwhelming and he decided to move on and get another phone. I am following him as well because I'm afraid of this happening to me. I have a T-Mobile Note 5 which I went through ABSOLUTE HELL getting unlocked for AT&T and didn't want to go through that again if I ever needed a replacement.
None of this may ever happen to any of you. You all may go on without ever having a defect of any sort (or never root your phone to begin with) and never even need your warranty. I just wanted to show that this scenario exists and you should take it into consideration when choosing the phone that's best for you.
Thanks for reading.
Ugly!! Note 5 is my first ever Samsung phone. Probably the last too. Gonna stick with Nexus or OnePlus line on a long run like my previous devices.
Sent from my SM-N9208 using Tapatalk
suvomania said:
Ugly!! Note 5 is my first ever Samsung phone. Probably the last too. Gonna stick with Nexus or OnePlus line on a long run like my previous devices.
Sent from my SM-N9208 using Tapatalk
Click to expand...
Click to collapse
6p with Nexus protect seems like the best package you can get at the moment.
Hey
So heres a solution to save the phone.
Actually 2
ITs stupid but it works.
Get rubbing alcohol on a ear bud and just work it in the volume button.
Let it dry and try the button.
Its gonna work fine for 2 to 3 days then its back to the same.
The permanent solution is harder to come by.
You need extra thin clock oil . It special kind of oil that semi evaporates but fixes this issue.
I can try find whats left of mine and maybe send you a pic or something if the alcohol works for you too.
keep me posted.
siriom said:
Hey
So heres a solution to save the phone.
Actually 2
ITs stupid but it works.
Get rubbing alcohol on a ear bud and just work it in the volume button.
Let it dry and try the button.
Its gonna work fine for 2 to 3 days then its back to the same.
The permanent solution is harder to come by.
You need extra thin clock oil . It special kind of oil that semi evaporates but fixes this issue.
I can try find whats left of mine and maybe send you a pic or something if the alcohol works for you too.
keep me posted.
Click to expand...
Click to collapse
Okay thank you for the suggestion. What do you mean by ear bud though?
seh6183 said:
Okay thank you for the suggestion. What do you mean by ear bud though?
Click to expand...
Click to collapse
He meant the qtips, I remember my note 4 had the same issue in home button, an alcohol swab fixed it
That sucks. I've had a couple of rooted phones that Samsung replaced for hardware issues without a problem. I had a couple reps say that it's a voided warranty but I told them they have to prove that my mechanical hardware issue was software related.
I wouldn't go as far as calling it a turn right out of the box. For the vast majority of people, it does and performs just fine. Then you have a small percent of the users who do route and tweak their devices because we want more out of it.
What are you going to compare it to,?
Sent from my SM-N920T using Tapatalk
Ather said:
He meant the qtips, I remember my note 4 had the same issue in home button, an alcohol swab fixed it
Click to expand...
Click to collapse
Ah okay thank you very much. Let me try it on his phone and report back!
blackhemi4x4 said:
That sucks. I've had a couple of rooted phones that Samsung replaced for hardware issues without a problem. I had a couple reps say that it's a voided warranty but I told them they have to prove that my mechanical hardware issue was software related.
I wouldn't go as far as calling it a turn right out of the box. For the vast majority of people, it does and performs just fine. Then you have a small percent of the users who do route and tweak their devices because we want more out of it.
What are you going to compare it to,?
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
I just saw this post. So can you please tell me the story about how you got them to honor warranty claims while rooted? Maybe if I had called back a few times I could have got it done. I've honestly never had to even use a warranty on a phone in the past, they have all been really great.
so let me understand, u rooted knowing it will void your warranty, then u get pissed that they wont fix it free of charge because the warranty is voided? lol thats kinda funny. don't get me wrong i would try and get it fixed through warranty myself even after i rooted but u can't be pissed about them not fixing it if u knowingly voided it. with that out of my system,
who does your friend use? is it tmobile as well? if it is sprint its an easy fix. if not have u looked into other 3rd party coverage?
sand1303 said:
so let me understand, u rooted knowing it will void your warranty, then u get pissed that they wont fix it free of charge because the warranty is voided? lol thats kinda funny. don't get me wrong i would try and get it fixed through warranty myself even after i rooted but u can't be pissed about them not fixing it if u knowingly voided it. with that out of my system,
who does your friend use? is it tmobile as well? if it is sprint its an easy fix. if not have u looked into other 3rd party coverage?
Click to expand...
Click to collapse
I'm not answering any of your questions until you re-read what I wrote and actually comprehend what I said because it appears that you didn't understand a word of it.
seh6183 said:
Let me start by saying that I think the Note 5 is the best device you can possibly buy to date. That's including all of the different mobile OS's that are out there. Beautiful quality hardware and software that works very well (utilizing the wacom digitizer and multi window features).
Now this post is just a warning to all of you who are considering the Note 5. You should take what I am about to say into consideration before you make a purchase. Me and a close friend both purchased Note 5's around the same time. He doesn't know much about phones, but I am constantly tweaking mine. I pretty quickly installed a custom rom and kernel to see if it truly made a difference in performance, subsequently throwing away my warranty forever. I showed my friend the HUGE difference between my phone and his and he agreed that he needed a custom rom and software as well.
For whatever reason these phones are turds out of the box. You wouldn't notice it most likely unless you had something to compare it to, but it's bad. You have all the horsepower in the world in that phone and they can't even get it to function fluidly and keep apps stored in ram for any length of time. Custom everything fixes all of this.
Now to the annoying part. My friend suddenly started having a problem with his volume down button. I, knowing that the warranties were gone, still reached out to Samsung. I hoped that explaining that rooting the phone couldn't possibly have anything to do with the volume button malfunctioning, would get through to them. Instead I was met with a low IQ human being that just kept repeating themselves over and over. I got to a supervisor and they simply read the rules from some handbook to me six thousand times until I couldn't bare it any longer. Not surprising it was a dead end.
So I had to consider other options. I thought about sending the phone to a repair center and just paying to have it fixed. I then remembered the one time I sent out an HTC One X for repair (new screen) and 2 months later the edge of the glass started to come up and they would do nothing to help me. Also in order to repair anything on the Note 5 you have to unseat the insane factory glue just to get into the phone. I'm not sure that the phone would be as sturdy by heating the glue to separate the phone to fix it. Didn't sound like a great option, but at least it was an option.
I then considered Samsung Protection plus. This would allow him to file a claim and get the phone repaired, albeit with an $80 deductible. Also the plan costs $120 just to get started. So that's 200 more dollars on top of a $750 phone. $900 bucks. However it was an option. But what if he had another small issue? Another 80. And again, another 80. It was all just overwhelming and he decided to move on and get another phone. I am following him as well because I'm afraid of this happening to me. I have a T-Mobile Note 5 which I went through ABSOLUTE HELL getting unlocked for AT&T and didn't want to go through that again if I ever needed a replacement.
None of this may ever happen to any of you. You all may go on without ever having a defect of any sort (or never root your phone to begin with) and never even need your warranty. I just wanted to show that this scenario exists and you should take it into consideration when choosing the phone that's best for you.
Thanks for reading.
Click to expand...
Click to collapse
i think i got your point the first time lol. i have rooted many phones and voided many warranties but you whole point was you are considering leaving samsung because they won't warranty a phone u knowingly broke the warranty for. is that not your point?
sand1303 said:
i think i got your point the first time lol. i have rooted many phones and voided many warranties but you whole point was you are considering leaving samsung because they won't warranty a phone u knowingly broke the warranty for. is that not your point?
Click to expand...
Click to collapse
We're you the person I spoke with when I called Samsung? It sure seems like it.
My point was. The volume button has nothing to do with me rooting the phone. Get it?
i am fully aware of the volume button having nothing to do with software on your phone. i do not disagree with that one bit. i totally agree one has nothing to do with the other. i was merely pointing out that u knowingly voided the warranty and am now mad u can't use the warranty. i don't think rooting should void any kind of hardware warranty whatsoever but simple fact is it does. sometimes we can get around it sometimes we can't. i don't blame u for trying i would have done the same. i think you maybe should change the title to something like
~damn it was worth a shot
~i am pissed at samsung but more pissed at myself
~i couldn't get over on samsung this time
~i broke the rules........and the rules won
so does he use t mobile as well? did yall look into something like square trade? a third party warranty
i use sprint and have gotten many replacements after rooting. in fact my note 5 is probably the first phone i actually have not ever rooted in years
---------- Post added at 03:05 AM ---------- Previous post was at 02:52 AM ----------
im just busting balls man don't get mad. i didn't notice you had been around here so long till i took a look at your post count lol.
What a silly post. I have had 8 different Sammy devices without issues and when I did, I got the repaired rooted without issues here in Canada. I've rooted every device and enjoyed all Samsung has had to offer especially when I break my screens and they fixed for free, rooted.
Sent from my Blackberry Torch
seh6183 said:
Let me start by saying that I think the Note 5 is the best device you can possibly buy to date. That's including all of the different mobile OS's that are out there. Beautiful quality hardware and software that works very well (utilizing the wacom digitizer and multi window features).
Now this post is just a warning to all of you who are considering the Note 5. You should take what I am about to say into consideration before you make a purchase. Me and a close friend both purchased Note 5's around the same time. He doesn't know much about phones, but I am constantly tweaking mine. I pretty quickly installed a custom rom and kernel to see if it truly made a difference in performance, subsequently throwing away my warranty forever. I showed my friend the HUGE difference between my phone and his and he agreed that he needed a custom rom and software as well.
For whatever reason these phones are turds out of the box. You wouldn't notice it most likely unless you had something to compare it to, but it's bad. You have all the horsepower in the world in that phone and they can't even get it to function fluidly and keep apps stored in ram for any length of time. Custom everything fixes all of this.
Now to the annoying part. My friend suddenly started having a problem with his volume down button. I, knowing that the warranties were gone, still reached out to Samsung. I hoped that explaining that rooting the phone couldn't possibly have anything to do with the volume button malfunctioning, would get through to them. Instead I was met with a low IQ human being that just kept repeating themselves over and over. I got to a supervisor and they simply read the rules from some handbook to me six thousand times until I couldn't bare it any longer. Not surprising it was a dead end.
So I had to consider other options. I thought about sending the phone to a repair center and just paying to have it fixed. I then remembered the one time I sent out an HTC One X for repair (new screen) and 2 months later the edge of the glass started to come up and they would do nothing to help me. Also in order to repair anything on the Note 5 you have to unseat the insane factory glue just to get into the phone. I'm not sure that the phone would be as sturdy by heating the glue to separate the phone to fix it. Didn't sound like a great option, but at least it was an option.
I then considered Samsung Protection plus. This would allow him to file a claim and get the phone repaired, albeit with an $80 deductible. Also the plan costs $120 just to get started. So that's 200 more dollars on top of a $750 phone. $900 bucks. However it was an option. But what if he had another small issue? Another 80. And again, another 80. It was all just overwhelming and he decided to move on and get another phone. I am following him as well because I'm afraid of this happening to me. I have a T-Mobile Note 5 which I went through ABSOLUTE HELL getting unlocked for AT&T and didn't want to go through that again if I ever needed a replacement.
None of this may ever happen to any of you. You all may go on without ever having a defect of any sort (or never root your phone to begin with) and never even need your warranty. I just wanted to show that this scenario exists and you should take it into consideration when choosing the phone that's best for you.
Thanks for reading.
Click to expand...
Click to collapse
I really understand your frustation BUT: why it is samsung's fault for violating guaranty terms? Two years ago everybody was complaining about PLASTIC. As a end user you could replace almost everything on your phone. Removable battery for long term usage, camera module, mainboard, sim tray, everything. No, WE all asked for metal and glass. Now we have metal and glass and fixed battery and almost impossible repairs. But our phones look nice.
BTW: Sony - locked bootloader, no root. No custom rom without unlocking bootloader officialy trough Sony servers. So zero guaranty
HTC, LG - the same. Try to find software for your region.
There is no ideal device to play with custom roms and not void your warranty!
BTW. 1. You should try to install official rom including bootloader etc and try again at Samsung.
2. You could buy a dummy note 5 -the presentation model and go to a repair shop to excenge your volume rocker. Except for mainboard, everything inside is the same as full functional note. You could sell some parts like camera module, case with full display, S- Pen etc and get your money back, even more.
I'm not going to sit here and argue with you people about the purpose of my post. If you don't get it im sorry. I'm moving on now. Thanks for those that were helpful. Good luck to those that are clearly lacking reading comprehension lol
seh6183 said:
Let me start by saying that I think the Note 5 is the best device you can possibly buy to date. That's including all of the different mobile OS's that are out there. Beautiful quality hardware and software that works very well (utilizing the wacom digitizer and multi window features).
Now this post is just a warning to all of you who are considering the Note 5. You should take what I am about to say into consideration before you make a purchase. Me and a close friend both purchased Note 5's around the same time. He doesn't know much about phones, but I am constantly tweaking mine. I pretty quickly installed a custom rom and kernel to see if it truly made a difference in performance, subsequently throwing away my warranty forever. I showed my friend the HUGE difference between my phone and his and he agreed that he needed a custom rom and software as well.
For whatever reason these phones are turds out of the box. You wouldn't notice it most likely unless you had something to compare it to, but it's bad. You have all the horsepower in the world in that phone and they can't even get it to function fluidly and keep apps stored in ram for any length of time. Custom everything fixes all of this.
Now to the annoying part. My friend suddenly started having a problem with his volume down button. I, knowing that the warranties were gone, still reached out to Samsung. I hoped that explaining that rooting the phone couldn't possibly have anything to do with the volume button malfunctioning, would get through to them. Instead I was met with a low IQ human being that just kept repeating themselves over and over. I got to a supervisor and they simply read the rules from some handbook to me six thousand times until I couldn't bare it any longer. Not surprising it was a dead end.
So I had to consider other options. I thought about sending the phone to a repair center and just paying to have it fixed. I then remembered the one time I sent out an HTC One X for repair (new screen) and 2 months later the edge of the glass started to come up and they would do nothing to help me. Also in order to repair anything on the Note 5 you have to unseat the insane factory glue just to get into the phone. I'm not sure that the phone would be as sturdy by heating the glue to separate the phone to fix it. Didn't sound like a great option, but at least it was an option.
I then considered Samsung Protection plus. This would allow him to file a claim and get the phone repaired, albeit with an $80 deductible. Also the plan costs $120 just to get started. So that's 200 more dollars on top of a $750 phone. $900 bucks. However it was an option. But what if he had another small issue? Another 80. And again, another 80. It was all just overwhelming and he decided to move on and get another phone. I am following him as well because I'm afraid of this happening to me. I have a T-Mobile Note 5 which I went through ABSOLUTE HELL getting unlocked for AT&T and didn't want to go through that again if I ever needed a replacement.
None of this may ever happen to any of you. You all may go on without ever having a defect of any sort (or never root your phone to begin with) and never even need your warranty. I just wanted to show that this scenario exists and you should take it into consideration when choosing the phone that's best for you.
Thanks for reading.
Click to expand...
Click to collapse
I feel for you. Though I haven't had any broken phones I rooted from the past, I also think that "obvious" hardware issues should be exempted from voiding the warranty after rooting. But manufacturers don't want us rooting our phones so we can use their own software that they built for us which took them years to develop (although we all know that pure android really performs way better), and also for us to use the bloatware they include (which probably paid Samsung big money to have their software pre-installed in Samsung phones).
So completely voiding the phone's warranty upon root is their way to combat all those, even if Samsung is completely aware that "most" hardware issues are unrelated to rooting (although rooting can also damage hardware components like burning a circuit if the custom software is programmed to run the cpu at high clock, etc). So there's still a small chance, very unlikely, but small chance that a custom ROM can also damage a volume control, circuit-wise, or maybe the custom rom's programming might have a bug on the volume control (again very unlikely, but still a possibility). Unless if the cause of the volume problem is something obvious like the button itself is loose or falling off.
My suggestion is, if you have a nandroid backup of the original ROM before you installed the custom one, you can put it back first (the phone will still be rooted) then visit another Samsung store and just focus on telling the staff about the volume button. If in case they do a test on the volume, at least they would see a factory installed rom running. Just cross your fingers that they wont further check if it's rooted under the hood.
seh6183 said:
I just saw this post. So can you please tell me the story about how you got them to honor warranty claims while rooted? Maybe if I had called back a few times I could have got it done. I've honestly never had to even use a warranty on a phone in the past, they have all been really great.
Click to expand...
Click to collapse
Nothing special. Once was a usb port issue. They asked of it was rooted and I simply said it doesn't matter, it was a hardware issue. I had to escalate and told them the same thing. I said I'm happy to pay if they can prove that a rooted device caused the malfunction. They keep to the script for the most part but I got my phone back, repaired, and no charge.
I threw in a few legal references to automotive warranties and modding and would hate to drag them down that road.
Sent from my SM-N920T using Tapatalk
This is an old post but I'm going to put my two cents in and I know in going to get flamed, which is amusing to say. But it's clear. By every phone manufacture, you root the phone. You take the phone as is. It's lost the warranty. Now that if you find that something is wrong with the device hardware wise. You Made the choice to void it when you did the rooting process. The moment Knox became 0x1, yes it's hardware based. But that's besides the point. They tell you over and over again that doing so it voids your warranty and you do it anyway, you made the phone completely yours. And now it's yours 100%. I agree with Samsung on this.
So I returned the 64GB XL that I originally ordered due to me not adding the preferred care and seeing all the quality control and screen issues. I reordered a 128 GB device with preferred care and cancelled. All the bad press, all the threads and posts about quality control issues, this being a "travesty" and other comments. I cancelled and reordered 5 times and I finally followed through with the purchase. But only on one condition. I wasn't going to look at articles, forums, videos or any sort of press regarding the device at all for a week. I had read about all the issues and was still weary about it when I received the device on the 26th. I set it up and the first thing I did was look for this blue tint. I have a VERY slight tint at extreme angles that I do not view of device from but it did not bother me a bit and did not interfere with my experience. So what did I do next? I used my phone as my daily driver and in the same manner that I did my $8+. Since the 26th, I have had no issues, and I can honestly say that I could not be more thrilled with this device. It is exactly what I was looking for. My first vanilla Android experience and it is amazing. So with that being said, let's get to the question. Has anyone else avoided the negative press and forums to get their own experience? Has anyone else come to the and conclusion that I have? I can't say that the phone is perfect. I can't say that every device is made equal. But I can say that if you are on the fence with your purchase, just buy it. Experience the device for yourself, form your own opinion. Keep in mind what you have learned from other's experiences, but really form your own opinion with your own experience and come share with us. If you don't like it, just return it. Thanks for the read everyone! If you like your device great! If it wasn't for you, I hope you find the device you're looking for. Have a great one everybody!
I ordered on day one and my phone was very blue at even a slight angle. I returned it and ordered another and I am very happy with it. the processor is a beast. battery and camera are the best there is. Software and features are way ahead of others and will stay there. You need to try it. Don't read or buy into the negative hype. Try it. If you don't like it returning the device is easy and costs nothing.
@MacTheRipperr
I didn't let it get me down. I pre-ordered on the 6th, got it the 28th, never returned it, and never cared about the press.
I don't care about random people's opinions, and I have no idea why everyone does. I figured once I got it, i would see if I like it, if not, I would return it and move on.
The media is and always will be full of ****, the same with the vast majority of people sadly. I still hear people run in their mouth about this device in telegram chats and online that never have nor will hold an xl2, at that rate, why would anyone take anything they say at face value? It's sad that people fall to peer pressure, and can't be big enough to make a decision for themselves, they have to follow the norm.
Anyways, my device like most others shifts colors at an angle, and it doesn't bother me. I always have and will use black themes while I'm on an oled device. You can't get this rich of black color which makes everything else pop on lcd.
Coming from a 6p, this phone is light years faster than it was, and the battery life I've had on stock with the stock kernel, has put all other devices I've had to shame. I couldn't be happier with the xl2
This phone ticked all the boxes I want/need and after the trade in plus the rebate from T-mobile I'd be stupid not to jump on it. While waiting all the complaints about the screen came in so I was curious to see what it would look like when I got it. Opened the box and turned the screen on, tilted it and said...."that's it???". I've been loving it since day one. Best phone I've ever had.
If anything the negative press had lowered my expectations some, so when I finally got my phone I was absolutely blown away by how great it is. I couldn't say if I had not read anything bad about the phone, whether or not my response would have been the same, but all I can say is that this is the best phone I have ever used (going from Nexus 5, to 6, to 6P, to 2XL)
I find it humorous that in advance of the iPhone X, Apple puts out a paper saying that burn-in and blue tint upon tilting device are normal for oled screens, and not a defect. I wonder if all the media sources that blasted the Pixel 2 XL for being a "mediocre" device because of those screen issues will be as hard on Apple as they were on Google?
I've read the articles and kept up with stuff, but I really just don't give a sh__, to be frank. Is there a blue tint at angle? Yup. Does it bother me? Nope. Is there screen burn in/retention? Don't know. (I have not seen anything and don't care about trying it out to see.) This phone is so freaking phenomenal, I can't believe that people steer clear over some bad press given by a bunch of YouTube reviewers that nit-pick everything with every phone ever made.
To prove my point on how little the everyday user cares, I showed 2 buddies of mine my 2 XL the other night. They both just recently got the iPhone 8+ and they've had Apple devices going back to the iPhone 6. Both of them played with my 2 XL for at least 15 minutes. Neither of them mentioned anything about the screen other than they said they loved the lack of huge bezels. Both commented on how blazingly fast it performed. They also loved how it listened for music and displayed what was playing automatically.
I'm happy with my 2 XL. If by some chance Google does some sort of recall, etc. I may go ahead and do that, but as of yet, I see no reason to RMA my phone.
Dang, OP. Nailed my experience, but in a different manner: Ordered during the event and got mine on the 20th. Also came from an S8+.
Have since stopped reading comments on popular Android tech sites due to the sheer vileness of them. Maybe it was present before and I just never noticed, but the comments sections are a total sh_tshow. I am embarrassed to be a part of a community that can treat each other so poorly.
I imagine someone new to the community going on to these sites and just being absolutely stunned by how petty and rude we must seem.
It's not just Pixel articles either; Samsung, HTC, LG.... It's unavoidable.
I like my S8+ and my 2 XL. I liked my V20. My son loves his V30 (and before that, his HTC 10). Why can't we seem to accept that they're all great devices? Why do we have to be so vile to each other?
Sorry... That went longer than I had planned...
/rant end
It's hands-on for me! Media suxes!!
MacTheRipperr said:
So I returned the 64GB XL that I originally ordered due to me not adding the preferred care and seeing all the quality control and screen issues. I reordered a 128 GB device with preferred care and cancelled. All the bad press, all the threads and posts about quality control issues, this being a "travesty" and other comments. I cancelled and reordered 5 times and I finally followed through with the purchase. But only on one condition. I wasn't going to look at articles, forums, videos or any sort of press regarding the device at all for a week. I had read about all the issues and was still weary about it when I received the device on the 26th. I set it up and the first thing I did was look for this blue tint. I have a VERY slight tint at extreme angles that I do not view of device from but it did not bother me a bit and did not interfere with my experience. So what did I do next? I used my phone as my daily driver and in the same manner that I did my $8+. Since the 26th, I have had no issues, and I can honestly say that I could not be more thrilled with this device. It is exactly what I was looking for. My first vanilla Android experience and it is amazing. So with that being said, let's get to the question. Has anyone else avoided the negative press and forums to get their own experience? Has anyone else come to the and conclusion that I have? I can't say that the phone is perfect. I can't say that every device is made equal. But I can say that if you are on the fence with your purchase, just buy it. Experience the device for yourself, form your own opinion. Keep in mind what you have learned from other's experiences, but really form your own opinion with your own experience and come share with us. If you don't like it, just return it. Thanks for the read everyone! If you like your device great! If it wasn't for you, I hope you find the device you're looking for. Have a great one everybody!
Click to expand...
Click to collapse
I preordered it and kept it.
Ive had a Galaxy Nexus Nexus 5 Nexus 6p and now the Pixel XL 2 I can tell you... You will never get a "perfect" phone from Google you just wont. But you dont get this phone because its perfect. You get it because you dont have to wait for updates from the carrier that will never come. You dont have to worry about the bootloader being locked. And you can pretty much count on the most developer support.
Everyone of the phones listed above had an "issue" blown way out of proportion.
Galaxy Nexus was battery life even leading to Verizon offering a extended battery
Nexus 5 had a screen issue where anything after the 1st batch had a yellow tint to the display. (I was lucky to get one of the good ones but then 3 months later my phone decided to not DL or send MMS at all no matter what i did. I had to RMA it and got a yellow tint phone. Oh and battery life issues.
Nexus 6p had screen issues and battery issues where the phone would shut down once the battery reached anywhere from 15% to 50% Oh there was also a software bug on only this phone where the phone would refuse to switch to LTE and the only way to make it do this was to go into the secret *#*4636*#*# and toggle the LTE radio. This was not fixed for 2 security updates
See you will never get a "perfect phone" from Google. Just like a lot of their products start out pretty ****ty and get better through several updates.
Well, I most definitely want to thank you guys for your feedback and being honest without the hostility. It's good to see that I am not alone in my experience. Thanks for replying with tact. We can only lead our fellow enthusiast by example. Thanks again for your responses.
I've had a horrible experience through all of this, I'm also a new member here, although I've been a lurker for years. BUT I pre-ordered, kept the order and received a P2XL that is blue straight on and gets worse at any angle. I RMA'd my device, new one will be here this friday/saturday. Thing is after a week I really love this phone and willing to try at least one more as it seems there is or was a quality issue but most here that have RMA'd are reporting they've gotten a better device back. I agree what another member posted about the rhetoric and the way people are treating each other but that's the interwebs these days. Also seems a bunch of people here received great devices to begin with (ANOTHER REASON TO ORDER ONE AND TRY IT YOURSELF) but unfortunately some of them just assume everyone's device is the exact same as theirs and some of them even deny there could be an issue saying "we see these things differently" and we should "just shut up or get a refund". Don't listen to them, don't really take much weight in what anyone says (including me) about their personal experience until you've had the exact same experience with the same device to relate to their issues posted. We're here to share our experiences with these devices with each other but for every 1 P2XL user here there are probably at least 4 or 5 if not more that are ecstatic to own these phones from Google. Remember most people who have issues go onto forums and websites to see if others are experiencing the same issues. So it becomes a breeding ground for every issue ever found on "x" device within "x" days of being released. Like what's been said here before, it's not just here, all manufacturers have issues with their devices and for me IMO the P2XL is what I want/need in a phone. Hopefully you'll order one up and give it a shot, you're truly missing out on an amazing experience with an amazing device.
You know things are desperate when people have to make "feel good" threads.
As for the validity of media or what else has been said here, this entire thread is pure conjecture and speculation made against others who disagree.
Im also not sure who this is directed at. The people who dont like/want this phone wont be here.
Neither will the people who returned them.
As for the point of the thread.
If you buy a device that costs a grand, might aswell demand no ISSUES.
Neither apples pathetic response to possible issues with the screen nor Google's "we are looking into it" imply a whole lot respect for the consumer or confindence for their devices.
You can like your device, you can claim its perfect, beautiful, whatever. But for this price, nothing short of perfection(as much as it can be achieved) should be demanded.
If im paying a grand, i dont want to be bothered by RMAs or other BS.
If they have QC issues, they are free to perhaps ship some jobs back to Europe/America. Im sure they have enough money to pay decent wages for people to QC their devices or produce them here.
If not, they should not expect mercy from the consumer or press, and yes this includes apple too
What a pathetic age we live in.
shadowcore said:
.
If you buy a device that costs a grand, might aswell demand no ISSUES.
.
Click to expand...
Click to collapse
You do know you're paying for more than hardware right? You don't really think you're getting a minimum of 3 years OS updates, a minimum of 3 years of monthly security updates, support help right on the device, and all that unlimited storage for nothing do ya.
shadowcore said:
If you buy a device that costs a grand, might aswell demand no ISSUES.
Click to expand...
Click to collapse
Why not demand pink unicorns as well, since we're apparently asking for the impossible?
No device is without "issues". Not a one.
If you won't pay a grand for any non-perfect device, and no such device exists, you are basically claiming no device is worth a grand.
Welp...okay. it's a perfectly valid opinion. Thanks for sharing.
PhoenixPath said:
Why not demand pink unicorns as well, since we're apparently asking for the impossible?
No device is without "issues". Not a one.
If you won't pay a grand for any non-perfect device, and no such device exists, you are basically claiming no device is worth a grand.
Welp...okay. it's a perfectly valid opinion. Thanks for sharing.
Click to expand...
Click to collapse
Do you believe any of the current issues would be present, if they had QC that actually was managed properly?
It cant be because of technology that the device costs this much, about a grand, in 2017.
Surely they can afford proper QC at an asking price of 1 grand.
Im not sure proper QC is like pink unicorns, but i guess people should just shut up.
A proper premium tier QC is pink unicorns. Im having the timw of my life now.
---------- Post added at 05:34 PM ---------- Previous post was at 05:28 PM ----------
AndrasLOHF said:
You do know you're paying for more than hardware right? You don't really think you're getting a minimum of 3 years OS updates, a minimum of 3 years of monthly security updates, support help right on the device, and all that unlimited storage for nothing do ya.
Click to expand...
Click to collapse
Thats true, i wish only they provided a black skin/overlay for android.
Its 2017 and only custom roms offer amoled friendly UI.
Im not sureni value android updates when they offer no enhancements i need.
shadowcore said:
Do you believe any of the current issues would be present, if they had QC that actually was managed properly?
Click to expand...
Click to collapse
QC doesn't stop issues from reaching the public. It limits them.
A certain number of bad devices will invariably get out in the market. This is unavoidable.
If you are trying to claim that it is avoidable, that any company could release a device and the public would not see a single failure, please - do tell; what fantastical device is it?
If you are trying to claim that *all* Pixel 2 XL devices are bad, well, you're entitled to your opinion, but if that is indeed the case, your opinion is not at all relevant to us.
PhoenixPath said:
QC doesn't stop issues from reaching the public. It limits them.
A certain number of bad devices will invariably get out in the market. This is unavoidable.
If you are trying to claim that it is avoidable, that any company could release a device and the public would not see a single failure, please - do tell; what fantastical device is it?
If you are trying to claim that *all* Pixel 2 XL devices are bad, well, you're entitled to your opinion, but if that is indeed the case, your opinion is not at all relevant to us.
Click to expand...
Click to collapse
Pray tell, do you really believe issues such as blue tint or burn in wouldnt be caught by proper QC?
These issues are so obvious, even non-tech savy people can notice them.
And no, i didnt claim qc prevents all bad apples, but thw moat obvious ones. Way to strawman my point there.
All google needed to do, when noticing issues in QC , is hold off on the release date.
You can probably imagine how much i enjoyed last years fiasco with exploding batteries with samsung.
If anything, that was the epitome and parody of the flagship smartphone industry.
Imagine buying a porsche and getting one that had paint issues or an expensive mercedes with discolored glass.
If i wanted to gamble and try my luck, i would get an Oppo, not a pixel or samsung.
I agree with both you guys lol. IMO the issue is when testing Google from day 1 just looked past the blue tint and other issues thinking "This is the way it has to be" "it's a trade off" and software updates will fix it or it's just supposed to be like that. Hence the quality issues, if you tell your QC dept that it's supposed to look like that then they'll unfortunately let them all leave the factory like that. Probably why there's 50 shades of blue and no direct reasoning or answer from anyone as to why there's such a variance between the exact same devices produced on the same date even. BTW shadowcore is onto something I've been previously saying, yea there's shortcomings with any new device but it shouldn't be this bad all over the map with these things for the price they charge. And then attempted sweeping under the rug of it all, "working as intended" just to rub ya the wrong way after all that money spent whether you got 5 discounts or paid full retail. PRINCIPLE. This is top tier device I know it's been done before here but would you buy a brand new BMW/AUDI/LEXUS/MERCEDES and be just fine with creaking plastic crappy interior you sit in every time you drive? We need to interact with this screen every day all day for some people.
shadowcore said:
....
Click to expand...
Click to collapse
Is their QC sub-par? Do they actually have more defective units than other vendors?
Is there anything other than the initial media coverage, now little more than background noise, that implies Google's devices see more defects in the market than others?
Or, as you just admitted in the last post, are you just super happy about any and all failures and maybe that is what is driving your fervor?
I mean, even if that's what it is, I get it. These companies make billions - watching them trip and fall, even if it's only in our perception, can be somewhat cathartic - is it really any more than that, though?