For those who have done a RMA exchange with Google Play how long did it take for them to remove the temporary charge out of your credit card after they received your Nexus 7? Has anyone ever had their RMA exchange denied because they couldn't find whatever the problem was? The problem I'm having is that the right side of my screen randomly becomes unresponsive after using it for awhile but it doesn't happen all the time or very frequently. I'm afraid they won't be able to reproduce the problem and deny the RMA. Would I have to return the replacement they sent?
I think the first part depends on your bank. Seems to vary. For me it disappeared the next day. Holds usually go away quickly with my bank. Other banks seem to hold them for days.
Haven't had Google raise any questions about my two RMAs. Never heard back from them anyway.
Related
Recently my optimus 7 is starting to stop registering my touches while using it. It seems like if you move it from a table to holding it most of the time it will stop working. It has also happened while holding it too. Has anyone seen similar issues? You usually have to relock it and unlock it to get the screen to work again.
EDIT: The phone is almost unusable now, the second you unlock it right after one action it wont register anymore clicks. I have also tried resetting it to no avail either.
Clearly this is a hardware defect, and you should either refund, exchange or send it for service to LG or your carrier as soon as possible.
I don't understand how this could just randomly happen. This really reeks of a software problem. The fact of the matter is that the screen works or doesn't work dependent on how you hold the phone initially from when you unlock it. I personally don't want to deal with the idiots at telus's repair center. The first time I sent my phone in they returned it with no problem seen the second time they wanted 200 dollars to fix a problem that was far away from from being a 200 dollar problem. There have been reports from several over people from different phone brands that have a similar problem. So i an hoping that nodo will fix it.
I was just wondering, but does HTC perform truly extensive tests to ensure that the problem with a device in present? The reason I ask this is because even on stock winmo, my HD2 suffers from random reboots, sometimes it may take almost 3 hours, sometimes 30 minutes. I am sure this is not rom or battery pin related.
I suspect that they will do as few tests as possible for them to find a fault or decide there is no fault.
When I RMA anything I always include a full explanation of what, how and when it fails and how to recreate it if possible - it normaly works
That is what I was afraid of. I do not want HTC testing it for 5 minutes and decide there was no random reboot.
just got my hd2 back from them yesterday not only did they replace my screen they fixed my camera and outer case for no extra charge, 120 cheaper then insurance and less hoops to jump through , although after you recieve email that says they got your phone call them dont wait for call back wouldve saved me 5 days still all said and done 2 weeks 120 and almost a brand new phone hope this helps
Was your touchscreen dead? I am supposing that that is a easy test for HTC. But trying to a find random reboot?
If I had to guess, I'd say that their process is something like this....
Check for obvious hardware fault...
If found, fix it or send out a refurb
If it's not a hardware issue, check SPL...... If its stock, reflash. If it's not, send it back.
Sent From My Fingers To Your Face.....
okay i been having issues with my epic
1. over heating when back to stock and still getting same problem
i mean i don't even use the phone an nothing
2. some parts of my screen are dead no response i have to tap a few times to get to work.
3. calling i cant hear people and people cant hear 6-10 calls are like that.
4. keys are skiping and or dont respond at times.
5. i get roaming warnings when im in a full coverage area.
well i call sprint they send me to a repair center, the first time they did a hard reset and blah blah long story short work for 2 days booomb happens all over again. then again send me to a new repair center they say were going to replace screen blah blah again long story short, again same issues this time roam is getting out of hand.
now question is how can i get sprint to switch my phone for a new one? im tired of wasting my time going here and there for a fix that doesnt fix anything. last rep told go back an let them know what its going on with the phone an they will fix it. what can i do ? what can i say to have them understand
that its not getting my problem fix.
ps im sorry if this has been ask or answered. and my grammar it sucks i know.
I thought they had a policy if you return it for the same problem 4 times they will replace it. Go back to the store and ask for a supervisor.
either get a supervisor involved, or find the customer retention line and give em a call. just gotta complain to the right people to get a replacement..
My wife has been having similar problems with her Epic. First, it would delay connecting on outgoing calls for 30 seconds or so. She got a replacement phone from the local Sprint repair center. The replacement eventually had the same issue. I rooted it, installed a new ROM, and for a while it seemed OK. Then, it stopped allowing her to answer incoming calls. Tried a new ROM. Same problems after a day or two. At some point, she started having issues with SMS, also (replies to texts she received wouldn't be delivered - she had to start fresh by composing a new text instead of replying, and even then, I think some would randomly just not go through). Eventually, the phone would refuse to wake after the screen went to sleep without a battery pull. So, I ODIN'ed back to stock, and took it to the Sprint store. I described the issue in detail. They played around with it for a while, and eventually told me it was working. I told again them that the problem never manifested unless it had been "asleep" for 5-10 minutes, and asked if they'd let it sit that long. The answer was no, so we let it sit for a few minutes, go to sleep, and then tried waking it up. Didn't work. So, they took it into the back again and replaced the screen.
That replacement eventually had screen troubles, where the screen would freeze and get all distorted with multicolored lines running through it whenever the keyboard was opened. So, they replaced the screen. The replacement screen has issues with the front "menu" capacitive button, and takes a lot of tapping/sliding/long-pressing to bring up the menu.
Now, she's getting the incoming call problems as well, and it's on a completely stock, unrooted. I think they may finally be about ready to give her a new model, but from what the guy at the store told her, it sounds like they'll only give her a new phone at upgrade pricing, not just swap it out. Hopefully, they'll at least let her get the new-ish Epic Touch, and the bugs are gone. I might try to steer her into something HTC instead, as I've had an EVO 4G for about a year and a half, and I still love it, except if they make her extend her contract, I don't want her stuck with a single-core phone for that long.
I/we are at the point where the phone is more trouble than it's worth, and while the staff at the local Sprint repair center are very pleasant, and seem to actually care about what they're doing, it seems like they just keep giving her the same phone back with a few parts swapped, or they really just don't know how to recreate the issues we describe to them, and thus can't diagnose the problems & fix them.
I am getting kind of irritated with the issues this phone has been having! The first six months were wonderful but in the last two I have had a myriad of problems. First the power button broke so I had to send it in to get fixed. Then samsung screwed something up with GPS when they fixed the power button so I had to send it back in to get the gps chip replaced. Finally i found out that they screwed up something with NFC so that I cannot get a google prepaid card to add to my google wallet account so now I have to request samsung or google send me a brand new nexus s because google wallet/money network cannot fix it from their end. I love this phone but I am getting a little annoyed now.
Send it me if you're going to throw it away.
I am Shark On Land, and I approve of this message.
I received a Nexus 4 in mid December. Since then, the touchscreen has become unresponsive 3 times for extended periods of time. The hardware buttons work, and the phone continues to function normally in all other respects as well.
The first time (12/25) I chalked it up to some edge-case bug. The second time (1/1), I called Google and requested an exchange (As with many others, the replacement device has yet to be shipped). I went through a factory reset via recovery with tech support. The touchscreen remained unresponsive after the factory reset, which suggested that the problem was either somewhere outside of the Android userspace, or in the hardware itself. I packed up the phone and waited to hear about a replacement. After a few days passed without word from Google, I decided to try the phone again, on a whim. It worked! Until today (1/8). We'll see if and when it becomes responsive again.
Anyone else with this issue?
Here's an observation I can't explain: 12/25, 1/1 and 1/8 are separated by a constant number of days (7).
gatoruso said:
I received a Nexus 4 in mid December. Since then, the touchscreen has become unresponsive 3 times for extended periods of time. The hardware buttons work, and the phone continues to function normally in all other respects as well.
The first time (12/25) I chalked it up to some edge-case bug. The second time (1/1), I called Google and requested an exchange (As with many others, the replacement device has yet to be shipped). I went through a factory reset via recovery with tech support. The touchscreen remained unresponsive after the factory reset, which suggested that the problem was either somewhere outside of the Android userspace, or in the hardware itself. I packed up the phone and waited to hear about a replacement. After a few days passed without word from Google, I decided to try the phone again, on a whim. It worked! Until today (1/8). We'll see if and when it becomes responsive again.
Anyone else with this issue?
Here's an observation I can't explain: 12/25, 1/1 and 1/8 are separated by a constant number of days (7).
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Sounds like a screwed up digitizer. I'd get a replacement before the 15-day period is up. Regardless of whether it's working perfectly now or not. Three occurrences in such a short period can't just be a random bug. Sounds like a hardware issue especially if you're stock.
abnormalreply said:
Sounds like a screwed up digitizer. I'd get a replacement before the 15-day period is up. Regardless of whether it's working perfectly now or not. Three occurrences in such a short period can't just be a random bug. Sounds like a hardware issue especially if you're stock.
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Click to collapse
That's right--I am stock. In ancipation of precisely the situation I'm in now, I thought I'd wait a month or two before risking any modifications.
I passed the 15 day period, but I did receive an RMA authorization one week ago. Now it's just a question of when the replacement will be shipped.
Looks like a replacement has shipped. 5 business days, within the quoted 3-5 business day range.
Received RMA replacement. So far, no issues (touchscreen or otherwise). Currently at 4.2, and I have not accepted the update to 4.2.1. I have no evidence that 4.2.1 had anything to do with my issue, but I can wait to update just as well.