I am getting kind of irritated with the issues this phone has been having! The first six months were wonderful but in the last two I have had a myriad of problems. First the power button broke so I had to send it in to get fixed. Then samsung screwed something up with GPS when they fixed the power button so I had to send it back in to get the gps chip replaced. Finally i found out that they screwed up something with NFC so that I cannot get a google prepaid card to add to my google wallet account so now I have to request samsung or google send me a brand new nexus s because google wallet/money network cannot fix it from their end. I love this phone but I am getting a little annoyed now.
Send it me if you're going to throw it away.
I am Shark On Land, and I approve of this message.
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I have been having a battle with T Mobile ever since the day i got my ameo. I was having a problem getting the sim to register so after looking at the little picture of the simcard with the arrow under it I gently pushed it down a bit thinking it may 'Click' in like a memory card.
Unfortunately the simcard just kept moving and literally slid past the reader directly into the phone! and could not be removed.All you could see is the top edge at the bottom.
T mobile have said it was MY fault and voided my warranty but surely NO PHONE should allow this to happen.
A private phone repair shop has removed the simcard and said that nothing was broken inside the phone so therefore there was nothing in place to stop this happening.
I phoned HTC and the guy said that he could not push a simcard into the phone when he tried.
Has anyone else had this problem?
Has anyone got any advice on what i should do?
Its so annoying surely it is a manufacturing error to allow a card to go into a phone!
My first Ameo wouldnt recognise any sim. I returned it and got a replacement.
If the sim is out of the phone now and its working (ie, you can put it in so it works) dont worry. If it still wont work, just report it (but dont mention it going inside) as a broken phone, DOA. They will replace if its brand new, they HAVE to directly replace it up to 14 days after purchase.
this all happened 30 days ago!
the phone has been to tmobiles repair people and to this private firm who have removed it.
its a long long story
i dont want anyone to mess up their phone but i would like to know if anyone can push their simcard past the sim reader.
I am going to argue that it is a manufacturing error not my fault as the HTC tech person said his ameo/advantage would not allow this to happen.
IMHO The Simcard holder is absolutely awful in the Ameo. Its not entirely obvious the first time which way in it should go and I found that it will take a card the wrong way (upside down). And once its in, its pretty darn hard to remove it again. Just glad I've not had these issues.
First - if the problem happened in the first 14 days (never mind how long ago that is now), T-Mob should replace it. I have found you have to argue with them but eventually they give up.
If not, did you not get the T-Mobile insurance? If so, make a claim for accidental damage?
i didnt take out insurance, so i guess i will have to argue my case.
i should get it back today so i will take it from there.
my missus even offered to join TMOBILE so i could get another phone as my bday present! but thats gonna b a last resort.
Basically the phone should not allow this to happen IMO
spacecat said:
Basically the phone should not allow this to happen IMO
Click to expand...
Click to collapse
I agree - and it is an odd design (as is the flap which covers the relevant slots). Good luck.
well looks i have have had a result!
I got it back to day and its now working , however its a bit scratched
Tmobile are going to replace the handset!
Glad to hear they are finally doing the right thing. I was going to say, persist.
But its sorted now, so you can finally relax and enjoy your phone.
cheers for that chaps i was getting a bit stressed about it all!
i have been streaming live Tv via ORB on my high speed unlimited connection , SUPERB!
I saw on few websites people complained about this issue. Well some of them at least.
Does anyone has a slightest idea if this is a hardware or software issue?
I tried hard restarting the phone - nothing happens.
When i insert the headphones, nothinghappens. I installed that toggleheadset program, and all it does it enables me to hear sound through headset, but when i try skipping the song from the headset button, it does nothing.
Also, trackball backlight and button lights are out.
Its a 2 days old phone, i dont like the facts that i will give them a 2 days old phone to repair and then get it back. I bought the new phone...
Anyone has an idea? Is there any chance that this new software patch will fix this?
thanks in advance
well, first of all, report the problem to HTC....most people seem to complain on forums, but not to HTC, so it leaves an impression of a problem affecting only a few people, when it's not :/
second, i can only quote what they answered me:
We have received very, very few queries regarding the issue you are facing, so I thank you for taking the time in reporting it to us.
For the above reason, I can not confirm if a software fix is on its way, and indeed if HTC will play a part in this release. I have taken the liberty of passing this issue on to our developers for their consideration.
Thanks for your answer.
Actually i did contact HTC, out of the same reason you stated here. and here is what ive got:
Dear valued HTC customer,
Thank you for contacting our Customer Support Center. We are dedicated to providing you with the best quality service and answering all of your questions and concerns.
We would recommend you to hard reset your device. If this does not help please contact us in order to book your phone into repair .
If the above steps do not resolve your issue, we invite you to visit the support area on our Web site. Please go to: http://www.htc.com/www/support.aspx
i would just like to know if its a software or hardware issue.. but seems to me that its hardware.. not sure though..
i think it's software, otherwise that Toggle wouldn't do anything, what i don't get is why hard resets don't help....thought maybe there was something on the original SD card and formatting/changing it maybe lost us something important, but that seems unlikely :/
Mine got sent back to HTC over a week ago apparently they are INVESTIGATING!
why this stops T Mobile from giving me a replacement is a *&^&**^%$ mystery to me !
will bell them this week ....................ON MY OLD VIEWTY .......to get an update
I did sent mine back to the reseller here in Netherlands. Within two days I got a brand new one.
Everything seems to be working allright but the issue appeared three days after I turned it on so now is my second day. Fingers crossed tomorrow.......
Good luck. I think HTC received a lot complaints about this issue last week. I heard my reseller said they had three broken Hero's last week.
Its a hardware fault with a board that connects to the main PCB. Send it back for a refund/replacement. You shouldnt have to go the waranty route since it was obviously faulty when you got it. Even if it happened after 2 days, 2 weeks, 2 months or 6 months, it should not fail that quickly. The law is on your side.
I'm pretty sure HTC know about this problem since its all over the net now!
okay i been having issues with my epic
1. over heating when back to stock and still getting same problem
i mean i don't even use the phone an nothing
2. some parts of my screen are dead no response i have to tap a few times to get to work.
3. calling i cant hear people and people cant hear 6-10 calls are like that.
4. keys are skiping and or dont respond at times.
5. i get roaming warnings when im in a full coverage area.
well i call sprint they send me to a repair center, the first time they did a hard reset and blah blah long story short work for 2 days booomb happens all over again. then again send me to a new repair center they say were going to replace screen blah blah again long story short, again same issues this time roam is getting out of hand.
now question is how can i get sprint to switch my phone for a new one? im tired of wasting my time going here and there for a fix that doesnt fix anything. last rep told go back an let them know what its going on with the phone an they will fix it. what can i do ? what can i say to have them understand
that its not getting my problem fix.
ps im sorry if this has been ask or answered. and my grammar it sucks i know.
I thought they had a policy if you return it for the same problem 4 times they will replace it. Go back to the store and ask for a supervisor.
either get a supervisor involved, or find the customer retention line and give em a call. just gotta complain to the right people to get a replacement..
My wife has been having similar problems with her Epic. First, it would delay connecting on outgoing calls for 30 seconds or so. She got a replacement phone from the local Sprint repair center. The replacement eventually had the same issue. I rooted it, installed a new ROM, and for a while it seemed OK. Then, it stopped allowing her to answer incoming calls. Tried a new ROM. Same problems after a day or two. At some point, she started having issues with SMS, also (replies to texts she received wouldn't be delivered - she had to start fresh by composing a new text instead of replying, and even then, I think some would randomly just not go through). Eventually, the phone would refuse to wake after the screen went to sleep without a battery pull. So, I ODIN'ed back to stock, and took it to the Sprint store. I described the issue in detail. They played around with it for a while, and eventually told me it was working. I told again them that the problem never manifested unless it had been "asleep" for 5-10 minutes, and asked if they'd let it sit that long. The answer was no, so we let it sit for a few minutes, go to sleep, and then tried waking it up. Didn't work. So, they took it into the back again and replaced the screen.
That replacement eventually had screen troubles, where the screen would freeze and get all distorted with multicolored lines running through it whenever the keyboard was opened. So, they replaced the screen. The replacement screen has issues with the front "menu" capacitive button, and takes a lot of tapping/sliding/long-pressing to bring up the menu.
Now, she's getting the incoming call problems as well, and it's on a completely stock, unrooted. I think they may finally be about ready to give her a new model, but from what the guy at the store told her, it sounds like they'll only give her a new phone at upgrade pricing, not just swap it out. Hopefully, they'll at least let her get the new-ish Epic Touch, and the bugs are gone. I might try to steer her into something HTC instead, as I've had an EVO 4G for about a year and a half, and I still love it, except if they make her extend her contract, I don't want her stuck with a single-core phone for that long.
I/we are at the point where the phone is more trouble than it's worth, and while the staff at the local Sprint repair center are very pleasant, and seem to actually care about what they're doing, it seems like they just keep giving her the same phone back with a few parts swapped, or they really just don't know how to recreate the issues we describe to them, and thus can't diagnose the problems & fix them.
For those who have done a RMA exchange with Google Play how long did it take for them to remove the temporary charge out of your credit card after they received your Nexus 7? Has anyone ever had their RMA exchange denied because they couldn't find whatever the problem was? The problem I'm having is that the right side of my screen randomly becomes unresponsive after using it for awhile but it doesn't happen all the time or very frequently. I'm afraid they won't be able to reproduce the problem and deny the RMA. Would I have to return the replacement they sent?
I think the first part depends on your bank. Seems to vary. For me it disappeared the next day. Holds usually go away quickly with my bank. Other banks seem to hold them for days.
Haven't had Google raise any questions about my two RMAs. Never heard back from them anyway.
Hello all!
A few weeks ago I updated my Google Nexus 6P to the 7.1.2 Public Beta (angler 03.68) OTA. Everything seemed fine. But yesterday my the phone started rebooting when trying to scroll any webpage in chrome. Last night it rebooted again and got stuck on the Google logo (white letters). I went into recovery mode and wiped the cache - still stuck on the white letters. I then went and did a data wipe and factory reset. Same problem - white letters only.
I called Google Support and they said I had to call Hauwei Support, since I purchased my phone from a third party vendor (Best Buy). I called Hauwei Support but they told me there is nothing they can do because my phone's warranty is up. I purchased the phone 12-20-2015. They said they don't even have a place for me to send the phone in to repair it.
I have phone insurance through Verizon. However, before I drop the $100 down for a refurb or similar model replacement, I wanted to know if anyone on here has a possible solution for me. Any information or assistance is greatly appreciated. Thanks in advance!
-William
Nope, sounds like the bootloop of death. If you want, you can Google the class action lawsuit that is being filed against Google & Huawei both, and have attorneys get in touch with with you. A simple Google search can get you to the sign up list. If that's not your thing, pull the trigger on the replacement.
Only thing to try before that is a full fastboot flash (assuming you're bootloader unlocked) if not, get the RMA.
Okay. I assumed it was dead. I also just found out that when I signed up for the new "unlimited" data plan through Verizon, they didn't continue my insurance. So, no replacement for me. I'm taking the lawsuit approach. Can't believe a (previous) flagship phone can just die, for so many customers, and Google/Huawei won't take responsibility for it. Hopefully justice will be served. Thanks for the reply!