return time frame? - Nexus 7 Q&A, Help & Troubleshooting

hey just wondering, how long do i have to return this tablet if something is wrong with it? we ordered one for my dad and it just got here 10 minutes ago but his b-day isn't till the 12th and i don't want him to open it, find out its messed up and then be s*** out of luck because we took to long to call about it.
just curious since ive heard all the horror storys about this tablet with dead pixels, non responsive touch, etc.

10? 15? 30 days? Anyone know?
Sent from my EVO using Tapatalk 2

I was on the phone to Google today and was told 15 days.
Give it a check over, turn it on and make sure everything runs ok then do a factory reset and wipe down the screen
It would be far better to open a slightly mauled box than get a new device that has problems.

Thanks haha. Just checked it out, no screen seperation, dead pixels, anything! Looks like the new batch might be better than the last because my friend got it to and his is also perfect
Sent from my Nexus 7 using Tapatalk 2

Related

Hardware fault

Hi all,
Wished that, for a first post in this forum, I would post something useful. But no, what I'm posting is probably the first user having a screen gone bad.
In the beginning, it happened when the battery went below around 50% and the brightness started going higher and higher to the point where the screen was completely white washed. Recently, the screen went to some kind of green colour taking over the whole screen (see pic attached).
The other phone functions work fine: sound, buttons, happtic feedback. Only the screen decided to die on me.
After multiple FW restores using different versions and only getting worse, I finally decided to call it a day and I will send it to Samsung Belgium for repair.
Hope that I just caught a bad one and that the Super AMOLED technology can survive time.
that is a weird problem, from the first description it sounded like if it got wet and it got damaged by the moisture trapped inside.
but it could simply be a defective screen.
when the screen is off, does it goes back to full BLACK?
or does it stays in that LCD like green/greyish colour?
Phone never went near water or humidity.
Yes, it goes to full black when off and the more it's off, the longer the screen hangs to its original "colours". Well, it used to but now it's worse.
Hi There,
I have problem with the i9000 screen too. Yesterday the screen brigtness suddenly gone up and the main problem is a lot of obvious color banding where things should gradient out smoothly. It looks like it is not having enough color depth, just like lowering your graphic card setting in Windows to 8 bit color or something.
Searching for stock ROM to flash back before I take it for replacement. Don't have much luck with the ROM so far.
Good luck with yours by the way.
Cheers,
It seems that you have the same symptoms that I have.
The only problem I'm having now is that the phone went back to normal after not using it for the last few days. Let's see how Samsung deals with this...
I've had a similar problem and sent it back for repair, as it became permanent after 2 weeks from the time I first noticed it.
Please look at my post here: http://forum.xda-developers.com/showpost.php?p=7652167&postcount=8
and see if it is similar to your issue.
It's now in samsung's lab or something, so in the coming days they should tell me what's the matter with it and how it should be fixed.
Sent mine to Samsung a couple of days ago for repair.
Any news on yours?
So I finally received my phone back from the repair shop and after glancing over the repair report, I came to the conclusion that I had lost the first fight with warranty claims: they did a firmware upgrade !! They upgraded my "old" firmware to a mind-blowing future one: JM2 !!!
After two days, the phone decided to act up again showing the same symptoms as before. In order not to loose the second fight, I decided to go there myself instead of sending it through mail. Being a 45 minutes car hike, I decided first to make sure that the phone was indeed showing the problems initially reported. After some minutes playing with it in front of the desk clerk, he finally admitted that it had to be a hardware problem.
So now the waiting game begins...In the meanwhile, I'm using a Nokia E71 which, while competent enough for my basic needs, it is NOT a Galaxy S. Crap !
To finally close this chapter I received my phone 2 days ago and after a Lcd screen replacement it seems now that the problem is finally solved.
Sent from my GT-I9000 using XDA App
dragonii said:
To finally close this chapter I received my phone 2 days ago and after a Lcd screen replacement it seems now that the problem is finally solved.
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
glad to hear everything checked out correctly, I presume everything fell under your warranty?, i got the same outlines around the circle but they are very very faint as I can only see them when i hold the device in direct sunlight at a certain angle so I suppose you're not the only one.
When you say LCD screen are you merely making a mistake or did they actually replace your AMOLED screen with an LCD?
If they actually did that, it doesn't seem like a very good deal...
dragonii said:
To finally close this chapter I received my phone 2 days ago and after a Lcd screen replacement it seems now that the problem is finally solved.
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
Sent from my GT-I9000M using XDA App
Just took the Dutch description on the repair report. To my knowledge, Galaxy S phones only come with AMOLED screens.
dragonii said:
Sent mine to Samsung a couple of days ago for repair.
Any news on yours?
Click to expand...
Click to collapse
They sent me a new one instead...

Galaxy Note Screen died off in less than 24 hrs after purchase

Hi all.. I'm from singapore.. I just got my galaxy note less than 12 hrs ago.. And I off the note to do a full cycle charge.. To my surprise.. When woke up.. There's no display.. In the Dark I could see some dots and lines.. The note still able to power up.. As I tried calling my note.. It's did ring.. Just no display... What should I do? Send back to service center to ask for a 1 to 1 exchange or back to the reseller for 1 to 1 exchange?
Sent from my GT-P1000 using xda premium
infatality said:
Hi all.. I'm from singapore.. I just got my galaxy note less than 12 hrs ago.. And I off the note to do a full cycle charge.. To my surprise.. When woke up.. There's no display.. In the Dark I could see some dots and lines.. The note still able to power up.. As I tried calling my note.. It's did ring.. Just no display... What should I do? Send back to service center to ask for a 1 to 1 exchange or back to the reseller for 1 to 1 exchange?
Sent from my GT-P1000 using xda premium
Click to expand...
Click to collapse
If I were you I would exchange (swap) it 1:1 where you bought it! And I would check the display of the new device in the store. There are quite BIG manufacturing differences in screen quality!
TML1504 said:
If I were you I would exchange (swap) it 1:1 where you bought it! And I would check the display of the new device in the store. There are quite BIG manufacturing differences in screen quality!
Click to expand...
Click to collapse
I did try the note.. It was all fine when I bought it.. Sigh..
Sent from my GT-P1000 using xda premium
infatality said:
I did try the note.. It was all fine when I bought it.. Sigh..
Sent from my GT-P1000 using xda premium
Click to expand...
Click to collapse
i meant a different thing:
the quality of the screens differ a lot from one unit to another! some have a heavy tint (blue, green, red), which is especially annoying when this effect is one one side of the screen stronger then on the other. then, almost all screens have a miscalibrated gamma!
so if you have the ability compare a few devices, and take the one with the "best" screen!
look for
.) tint
.) unevenness
as these errors are the most worse ones!
there are a few threads regarding display quality, if you are further interested!
btw.: greetings to singapore!
stayed there a few times and enjoyed it much!
especially last time @ MBS was brilliant
and, for me as an european, lunch @ blue diamond
in little india is also always worth the visit!
also take a look here, seems another display died...
infatality said:
Hi all.. I'm from singapore.. I just got my galaxy note less than 12 hrs ago.. And I off the note to do a full cycle charge.. To my surprise.. When woke up.. There's no display.. In the Dark I could see some dots and lines.. The note still able to power up.. As I tried calling my note.. It's did ring.. Just no display... What should I do? Send back to service center to ask for a 1 to 1 exchange or back to the reseller for 1 to 1 exchange?
Sent from my GT-P1000 using xda premium
Click to expand...
Click to collapse
I would recommend that you go back to the shop that you bought it. Better to do it fast before they make you go all the way to Samsung service center. My Note has been serving me well throughout the 20 days that it has been in my possession. Urs should be an isolated incident that happened to have a case of "bad screen".
Do we really need threads like these?
If you bought a new car and the next day it didn't start, and the electric windows.kept going up and down, would you:
a) Call up the dealer for restitution
b) Log into an online forum with no links to the dealer/manufacturer and ask what to do.
Take it back for repair or refund - it's obvious!
Now, if you've had the phone a few months and have rooted/modded it, here's the place to ask!
Regards,
Dave
Sent from my GT-N7000 using Tapatalk
had a similar kind of problem when i bought it with some horizontal banding.... so i took it to the place i bought and exchanged it for a new one.... (my phone was partially rooted- I mean i removed the plugged while process of rooting when i noticed this issue.. the dealer didnt even look at it and gave me a new replacement)
I have this issue before, but it was because of flashing wrong rom in a wrong way... or boot splash... i forget but i remember to have this, but after flashing rom, it will be ok,
I'd recommend you exchange it asap at the store you for it from. If it has only been a day or two you could probably just get it exchanged for another. Don't waste your time with Samsung in the beginning. It'll take weeks or days at least to get your old note back. But maybe by going to the store you can get a brand new one within a few minutes.
Sent from my Samsung Galaxy Note.

Cracked screen... Twice!

Ok. I'm begining to feel that this device simply doesn't love me at all.
I got my first N7. The next day, I was walking (my N7 was in my bag)and the leash of my bag was cut (for unknow reasons). Bag goes down, N7 screen cracks. I had no case for it...
Same day, I'm buying a new one since I couldn't find any spare parts at this time. With my new N7 I bought an HTC-Flyer Case since it was the only one which could fit the N7. (No N7 cases available in Greece yet...). I thought I could wait until spare parts become available, fix the first one and sell it.
1 week after I bought the second N7, I was holding 10 cm above a table. I repeat, 10, maybe 15 centimeters, above a table and I w Sas reading an e-book. Suddenly, my, second, N7 slips from my hands, drops on the table with the lower left corner and the screen broke more than the first one.
Ok. Now I get it, This thing is very sensitive. F*ck you Asus for doing it like that because I've dropped my TF101 a few times and still working like a charm.
The thing, now, is that I can't find any spare parts and I'll not buy a third N7.
Does anyone know where can I find spare screen to repair them? I've found this site but it's always out of stock.
Please guys, I am begging for your help!
Thanks in advance.
regunus said:
Ok. I'm begining to feel that this device simply doesn't love me at all.
I got my first N7. The next day, I was walking (my N7 was in my bag)and the leash of my bag was cut (for unknow reasons). Bag goes down, N7 screen cracks. I had no case for it...
Same day, I'm buying a new one since I couldn't find any spare parts at this time. With my new N7 I bought an HTC-Flyer Case since it was the only one which could fit the N7. (No N7 cases available in Greece yet...). I thought I could wait until spare parts become available, fix the first one and sell it.
1 week after I bought the second N7, I was holding 10 cm above a table. I repeat, 10, maybe 15 centimeters, above a table and I w Sas reading an e-book. Suddenly, my, second, N7 slips from my hands, drops on the table with the lower left corner and the screen broke more than the first one.
Ok. Now I get it, This thing is very sensitive. F*ck you Asus for doing it like that because I've dropped my TF101 a few times and still working like a charm.
The thing, now, is that I can't find any spare parts and I'll not buy a third N7.
Does anyone know where can I find spare screen to repair them? I've found this site but it's always out of stock.
Please guys, I am begging for your help!
Thanks in advance.
Click to expand...
Click to collapse
You blame Asus?
Sent from my Nexus 7 using Tapatalk 2
Yep... ASUS is supposed to be there to catch the device when it falls.
Most devices break when you drop them without a decent case. Nothing new there.
Don't drop your stuff?
Of course I am not blaming Asus. I was the one who dropped the device (at least the second time) I am the one to blame.
What I wrote about Asus is just for making me feel a little better and not that I crash every N7 I get my hands on. Nothing more. Maybe it was a mistake to write that about them. I apologize if I must.
Any chance, now, you know where I can take a spare screen?
Sent from my Galaxy Nexus using Tapatalk 2
regunus said:
Of course I am not blaming Asus
Click to expand...
Click to collapse
To drop one N7 is careless, to drop two N7s marks you out as clumsy and, yes, you are blaming Asus for your clutziness.
Worse, you are trying to crowd source information you could easily source yourself.
In this post from you we see Greece and why it has an ex-economy :laugh:
Hey, come to think of it .. where did you get the Drachma for two N7s ? :laugh::laugh:
I do sympathize since I have two iPads which are used mainly by two kids of 3 and 2 years of age. As you can imagine, they've dropped them from various angles and heights (one even took a tumble down a whole flight of stairs.
Neither of them have a scratch on them. They were protected by a silicone/tpu case from day one.
compact_bijou said:
To drop one N7 is careless, to drop two N7s marks you out as clumsy and, yes, you are blaming Asus for your clutziness.
Worse, you are trying to crowd source information you could easily source yourself.
In this post from you we see Greece and why it has an ex-economy :laugh:
Hey, come to think of it .. where did you get the Drachma for two N7s ? :laugh::laugh:
Click to expand...
Click to collapse
I've searched a lot around the Internet and I couldn't find anything. That's why I asked here. Obviously a big mistake...
Second I wish we had drachma again, but that's an other conversation which I am not willing to do here.
I know I'm clumsy. But N7 is the first device so sensitive to my clumsiness. Looks like I'm not built for this device...
Thanks again.
Sent from my Galaxy Nexus using Tapatalk 2
The screen is basically all one unit, so you can't just get the glass. It looks to be easy to replace however. I would imagine there will be parts available soon from other parties like other devices as well as replacement batteries etc...
Probably a little soon still.
There are of course official sources for parts, but I don't know if ASUS is making them available (not had an ASUS device before).
Google search turned up:
http://www.dfwpcrepairs.com/google_nexus_7__tablet_screen_repair.html
http://www.powerbookmedic.com/xcart1/_search.php?is_hc=Y&mode=search&q=Nexus+7+digitizer+and+lcd
The latter is a bit pricy, didn't check into the first one.
If you're accident prone and you don't plan to get a case for it perhaps consider this variation:
Nabi 2
http://forum.xda-developers.com/showthread.php?t=1804309
This is why cases are made
Sent from my SPH-L710 using xda premium
In my first post, I wrote the I got a case from an HTC Flyer which fitted pretty nice and it was "gelly".
The second N7 broke with the case on it
I don't know. Maybe the device doesn't want me at all :-\
Sent from my Galaxy Nexus using Tapatalk 2
regunus said:
In my first post, I wrote the I got a case from an HTC Flyer which fitted pretty nice and it was "gelly".
The second N7 broke with the case on it
I don't know. Maybe the device doesn't want me at all :-\
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Ahh, well what kind of case did you actually use on the 7?
Sent from my SPH-L710 using xda premium
Jbluna said:
Ahh, well what kind of case did you actually use on the 7?
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
This one :
http://www.e-click.gr/index.php?target=products&product_id=51121
Sent from my Galaxy Nexus using Tapatalk 2
regunus said:
This one :
http://www.e-click.gr/index.php?target=products&product_id=51121
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Ohh...
Yeah, those kinds of cases aren't really the best to protect from fall damage
Sent from my Nexus 7 using xda premium
There were other reports by people claiming the screen itself is easier to damage. I think I recall someone saying they had their screen split just from normal usage...
In any case, I dropped my SGT7 from a few feet onto a carpet, and nothing happened. I haven't had my N7 fall any distance yet, and I played games like osu!droid, which causes me to press pretty rapidly and hard on the screen, and nothing happened to it (yet), so idk...
In any case, it's safe to say dropping your Nexus 7, or most devices for that matter can cause some pretty bad physical damage
Mine cracked too! Really dont even know how, just saw a cracl amd now my touch screen will not work.. any advice please!
Sent from my ADR6400L using xda premium

1 Lonely dead pixel (2013)

Recently bought my New Google Nexus 7 (2013) from Bestbuy this past Saturday. and I've loved it, and will keep on loving it. but I noticed one small, lonesome, scared, dead pixel around the left hand corner. Normally this wouldn't bother me, but considering I'm still in the 14 day warranty I was wondering should I honestly waste my time, get perhaps a new unit and maybe the new unit could be worse than the one i currently own?
There's absolutley nothing wrong with the current unit I own, besides the Dead Pixel. and was curious if anyone else had the same issue? would you suggest returning it, and actually get what I truly want. or should i just forget about it. I mean it's pretty hard to see, but just knowing that it's that is just killing me. I have OCD and this is not helping it :|
All comments are welcomed.
Also, does anyone else notice a rattle noise coming from the rear, back camera when you tap on it? not to worried about it. but just wondering if it's something TOO worry about.
Well, I would say bring it back to Best Buy, especially since you are still in the return period. That's what it's for! And if the new one is worse than that one, you can return it too!
I stayed in the parking lot of best buy playing with mine until I was satisfied. I exchanged one within an hour of using it. My second one was perfect! No light bleed or any issues!
Sent from my Nexus 7 using Tapatalk 4 Beta
good point
dragonboydbboy said:
Well, I would say bring it back to Best Buy, especially since you are still in the return period. That's what it's for! And if the new one is worse than that one, you can return it too!
Click to expand...
Click to collapse
I think im just going to return mine and see where it takes me from there, im spending $280.00 might as well get something I'm going to love forever. or at least until the battery kapoots.
Mine has a stuck pixel at a corner, not noticed unless looking closely
Sent from my Nexus 7 using Tapatalk 2
I would exchange it.
I would return it. You pay for something that should work perfect . In thinking of going back and getting the 32gb.
Sent from my HTC One using xda app-developers app
Completely agree on getting 32gb
witeboy07 said:
I would return it. You pay for something that should work perfect . In thinking of going back and getting the 32gb.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
I've picked up my 32Gb on saturday and haven't looked back to the 16gb. from what I've heard it gets full quick, and when i first looked at my total storage it said I had 25 Gigs left, so I can only imagine what 16Gb had left.
Got mine via Amazon and it had 4 dead pixels, sent it back and my second one is perfect, no dead pixels.
If it had been one dead pixel, I'd probably still send it back for replacement. So I say get a replacement.
I got a dead pixel too
Going to staples tomorrow and exchange it. I got it from staples online.
Can someone recommend the best app for testing pixels, light bleed, touch sensitivity, etc? I remember using them on my 1st gen N7 but I can't remember which ones.
clankfu said:
Can someone recommend the best app for testing pixels, light bleed, touch sensitivity, etc? I remember using them on my 1st gen N7 but I can't remember which ones.
Click to expand...
Click to collapse
i usually turn brightness all the way up, go into a dark room, google deal pixel test and use any
to check for light bleed use dark black ground and check around edged... rotate other colors to check for dead pixels.. pixels are tiny on this 1080p 7" screen
for multi touch look up multi touch tester on googple play and download the app
clankfu said:
Can someone recommend the best app for testing pixels, light bleed, touch sensitivity, etc? I remember using them on my 1st gen N7 but I can't remember which ones.
Click to expand...
Click to collapse
https://play.google.com/store/apps/details?id=com.yota.screentest
For touch test go to developer options and look for "Pointer Location".
Sent from my Nexus 7 using xda app-developers app
How is ASUS warranty for nexus 7 bought from amazon US, shipped to Australia?
If i get any problems, i'll probably just live it i guess, the price you pay for being an early adopter
the problem is that you may return this and then get one with 5 dead pixels and dust under the screen. it may take you 6 exchanges and a headache before you're happy. there's no quality control on these at all so you really have to decide. I have dust under mine and a tiny dead pixel on my 2nd one.. returned the first for a dead pixel. I'm keeping the second.. idc anymore.
Sent from my Samsung Galaxy S4 using Tapatalk 4 Beta
me too!
I got the last one from Gamestop day before yesterday and found a dead pixel about an inch over the back button. Taking it back as soon as they get some more in stock.
Mine is literally perfect. Very happy. Bought it at best buy. 32gb model.
Sent from my Nexus 7 using xda premium
1st gen Nexus 7 8gb model. No dead pixels
Sent from my Nexus 7 using xda app-developers app
---------- Post added at 05:01 PM ---------- Previous post was at 05:01 PM ----------
**** i just dropped it
Haha sike
Sent from my Nexus 7 using xda app-developers app
Bought mine at Walmart (employee discount save me a whopping 26$!!lol)and no dead pixels here, seems perfect. Have a ton more in stock as well.
Sent from my SGH-I747 using Tapatalk 2
Mine has a dead pixel and Like others said, it's kind of hard to notice as its only 1 and it's not really worth it for me to keep going back and returning it as another one may have bigger problems, it's up to you as it obviously shoyldnt have one so you definitely have a right to get a new one so if you don't mind definitely get a new one, I'm leaving to go back to England tomorrow so don't have the time/patience to get a new one, will probably get it repaired a few months down the line
Sent from my HTC One X using xda premium

To replace or not.....

I have posted in a few spots detailing my screen issue and I'm normally a very decisive person but this time I'm really on the fence and would like some input
About a week and half ago I began to notice a small red airbrush looking circle in the middle of my screen. It was centered left to right and favoring the bottom half of the screen. It appeared on dark backgrounds only. Over the next 12 hours it came and went, varying in intensity. Of course I researched it and found numerous accounts of a similar phenomenon where a blue dot was appearing on Moto X 2014 phone's and it was caused by blunt force to the screen or back of the phone. That couldn't possibly be my cause, it just didn't happen. I searched here for the Pure and found a single thread talking again about the "blue blemish" but that's it.
I immediately make up my mind it is not something I'm going to live with as I couldn't keep my eyes off of it. My wife, of course, said I was being to picky but she's lived with a dead pixel on her iPhone since it was brand new. So I don't respect her input here. Well I wake up the next day and it's gone. Totally gone. I tell myself maybe it was a fluke. Maybe I was too drunk and exaggerating things. I said F-it, I'll just let it ride. 8 days later, it reappeared first thing in the morning. I had a very busy day so the next time I picked up my phone around lunchtime it was gone and has not resurfaced. I called Motorola and they immediately offered a replacement which I agreed to and it's en route as we speak.
So here's the thing. I like this phone more than any other phone I've ever owned. I rooted it, I have it set up just like I want it and for the first time I am confident I'll use this phone for years instead of just months like I normally do. I just don't know how I feel taking a refurbished phone in its place. I normally don't balk at the idea but I had two bad LG G4's in a row with reception issues and now this Pure I'm considering trading in has a screen issue that is only around 1% of the time. If I return this one, it could easily pass the tests and get sent back out to someone else. Everything else about this phone is acceptable to me.
Would you take the refurbished one or keep this one? I still have the warranty in tact if the screen acts up worse down the road. I have to mail back the phone within 5 days so I'll have limited time to test it out.
Sent from my XT1575 using XDA Free mobile app
Go with the refurbished unit. You said the screen was really bugging you. You can always get another replacement if you don't like the one they send you.
Sent from my XT1575 using Tapatalk

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