Asus RMA - Nexus 7 Q&A, Help & Troubleshooting

Has anybody done a RMA with Asus yet? What's the process for exchanging?

I called them yesterday - they'll email you an RMA checklist to include in the box, but you have to provide your own box and shipping. The repair process takes a maximum of two weeks, not including shipping time. If the unit is found to be irreparable, they'll send you a replacement instead.
The first time you call, however, they'll ask you to back up your data and do a factory reset of your device, then call them back again. You'll be given a code so you can pick up where you left off, but it's still pretty annoying to waste a call on something that's clearly a hardware issue.
Sent from my Samsung Infuse 4G

Shamushand said:
I called them yesterday - they'll email you an RMA checklist to include in the box, but you have to provide your own box and shipping. The repair process takes a maximum of two weeks, not including shipping time. If the unit is found to be irreparable, they'll send you a replacement instead.
The first time you call, however, they'll ask you to back up your data and do a factory reset of your device, then call them back again. You'll be given a code so you can pick up where you left off, but it's still pretty annoying to waste a call on something that's clearly a hardware issue.
Sent from my Samsung Infuse 4G
Click to expand...
Click to collapse
The replacement is most likely a refurb right? My problem is I have a small defect on my screen, not sure if it's a piece of lint or a dead pixel. I have a feeling they're not going to find it and send me the tablet back again.

ceejay83 said:
The replacement is most likely a refurb right? My problem is I have a small defect on my screen, not sure if it's a piece of lint or a dead pixel. I have a feeling they're not going to find it and send me the tablet back again.
Click to expand...
Click to collapse
For one dead pixel, or possible dust, I would try and ship the thing back to where you bought it. Not RMA with Asus.

ceejay83 said:
Has anybody done a RMA with Asus yet? What's the process for exchanging?
Click to expand...
Click to collapse
If you ordered from Google play store them contact Google to arrange an RMA. They will send you a replacement unit before you need to send yours back to them. At least that is how it worked for me.
Sent from my Nexus 7 using xda premium

Arthur Hucksake said:
For one dead pixel, or possible dust, I would try and ship the thing back to where you bought it. Not RMA with Asus.
Click to expand...
Click to collapse
yea but the store i bought it from only refunds the item price minus the shipping. then i have to pay for shipping to send the tablet back to them. this sucks

GREAT Asus RMA experience!!!! No really!
ceejay83 said:
Has anybody done a RMA with Asus yet? What's the process for exchanging?
Click to expand...
Click to collapse
Hi
So I must have good luck, as my RMA experience through Asus was nothing short of great!
Bought my Nexus7 from BestBuy in Ontario on August 8th...around the 15th the speaker blew so I called Google and they gave me the Asus RMA number. I called, they gave me an RMA number, told me to ship my Nexus back to them...which was actually only a few hundred km away from me...still in ontario On the 27th I finally got around to bringing my nexus in to canada post (also hoping to flush out all the crap stock in the channel)...It took two days to get my Nexus to them, at which point my RMA number stopped tracking in their online system; Aug 30th...on the 31st I got an email saying an 'EEPAD' was being shipped to me via UPS. After hearing all the horror stories about wrong devices being sent back I was worried about the super quick turn around perhaps being a wrong device. Monday the 3rd was a holiday, and Tuesday my package from UPS arrived, a brand new Nexus 7 same c70k series as I sent them, but with a working speaker...same minor screen lift I had before but it's not an issue as far as I can see
Just wanted to share a GOOD experience
Cheers

I have the image retention and washed out screen problem and have given it to an authorized Asus service centre here. They say if it's a display issue and can't be fixed with a hard reset etc, they'll give me a new screen and it'll be done in 3 days.

Asus rma shipping
Basil Tue, 3/19/2013 12:31:11 pm
Hello Jonathon. How may I help you?
Jonathon Tue, 3/19/2013 12:31:30 pm
hi
depends ,, you will be my third rep in the last 20 seconds , chat support keeps going disco
Kevin M. Tue, 3/19/2013 12:34:36 pm
I do apologize about this inconvenience”
Jonathon Tue, 3/19/2013 12:35:09 pm
I have a tablet that was rma'd and "repaired" but the screen they installed was defective so asus is paying for shipping back to have it fixed. PROBLEM.. the shipping label asus sent me is not a shipping label its a bar code for a fedex store that is 45 min away
so i called asus and the guy points the buck back to fedex , i have talked to a rep and a tech sup and a mgr at fed ex saying this is asus deal not fedex,
Kevin M. Tue, 3/19/2013 12:37:48 pm
Again, I do apologize about this inconvenience
Jonathon Tue, 3/19/2013 12:38:30 pm
so i will have to pay for my own shipping if asus cant figure this stuff out , which is fine but i would expect asus to reimburse me for the shipping charge,, but the rep said that wasn't going to happen
Kevin M. Tue, 3/19/2013 12:39:57 pm
However Asus does not offer a direct shipping label. What we do is to send you the email for you to take to fed ex to get the label. I do understand your frustration, unfortunately this is the only option that we have available in terms of providing shipping.
Jonathon Tue, 3/19/2013 12:40:01 pm
if i were to use the bar code to have it sent i would have to take 3 hours off work travel 45 miles
This is crap
i would like to speak to a person in upper mgmt about this. Who do i contact?
Kevin M. Tue, 3/19/2013 12:44:34 pm
May I have a moment to get a supervisor for you.
Jonathon Tue, 3/19/2013 12:44:40 pm
sure
Kevin M. Tue, 3/19/2013 12:46:57 pm
Your serial number shows the notebook to be within Warranty. As it is covered for a 12 months period, starting from the date of purchased.
Jonathon Tue, 3/19/2013 12:47:12 pm
yea and?
it being sent back because the screen the service center installed 2 weeks ago is defective
Kevin M. Tue, 3/19/2013 12:49:15 pm
the supervisor is ready to talk with you.
Jonathon Tue, 3/19/2013 12:49:26 pm
i had to ship it myself for that issue which was fine , but this time they screwed up and installed a defective screen
Kevin M. Tue, 3/19/2013 12:50:12 pm
I was just advising you of your warranty while we were waiting on the super.
Please hold for transfer.
Raynor Tue, 3/19/2013 12:52:26 pm
Good Day Mr.
Jonathon Tue, 3/19/2013 12:52:40 pm
not yet Raynor
Raynor Tue, 3/19/2013 12:53:27 pm
How may i assist you today
Jonathon Tue, 3/19/2013 12:54:17 pm
do you not have access to my previous conversation?
Raynor Tue, 3/19/2013 12:54:25 pm
I do but it will take sometime to access and read
May i a brief description of your issue
Jonathon Tue, 3/19/2013 12:55:06 pm
I have a tablet that was rma'd and "repaired" but the screen they installed was defective so asus is paying for shipping back to have it fixed. PROBLEM.. the shipping label asus sent me is not a shipping label its a bar code for a fedex store that is 45 min away
12:39 pm so i called asus and the guy points the buck back to fedex , i have talked to a rep and a tech sup and a mgr at fed ex saying this is asus deal not fedex,
Raynor Tue, 3/19/2013 12:56:45 pm
That's the only type of shipping label we can send
Jonathon Tue, 3/19/2013 12:56:51 pm
in order for me to ship this tablet back with " asus" ticket it will cost me three hours off of work and that's not including the gas ,
Raynor Tue, 3/19/2013 12:57:36 pm
Again i understand but thats the only type of label we can generate
Jonathon Tue, 3/19/2013 12:59:03 pm
why? this should be so simple for ASUS. but instead they screw us in the end even when they are the ones who made the mistake.and screwed it up
Raynor Tue, 3/19/2013 12:59:11 pm
We have an account with fedex and that's the only type of label that account can generate
I am extremely Sorry
But we can provide you with any other type of label
Jonathon Tue, 3/19/2013 01:00:21 pm
this is crazy ebay... ebay can issue a shipping label,
so why cant asus reimburse me shipping charge if i pay for my own shipping?
Raynor Tue, 3/19/2013 01:03:53 pm
Again i apologise but we cant generate any other label
And we cant reimburse either
Jonathon Tue, 3/19/2013 01:04:45 pm
can asus expedite the shipping on my tablet when it comes home?
Raynor Tue, 3/19/2013 01:05:24 pm
that will attract a charge
its $20 2day $30 overnight
Jonathon Tue, 3/19/2013 01:06:31 pm
but its going to cost me 10 bucks for me to ship it. so can asus put a credit on my account that would allow asus to ship it 2 day?
i pay 10 now, you pay an extra 10 later on my shipping to get it home faster
Raynor Tue, 3/19/2013 01:07:41 pm
unfortunately we cant do that
Jonathon Tue, 3/19/2013 01:08:01 pm
OMG RAYNOR you killing me ,,
so what can you do?
so far its been no no no no ,
Raynor Tue, 3/19/2013 01:11:12 pm
We can expedite the RMA process
Jonathon Tue, 3/19/2013 01:11:27 pm
go on
Raynor Tue, 3/19/2013 01:11:31 pm
Get it repaired as soon as possible
Jonathon Tue, 3/19/2013 01:12:20 pm
asus had my tablet for 6 weeks last time
can you put this in writing?
Raynor Tue, 3/19/2013 01:13:28 pm
i will add it to the RMA Right away
you can email this transcript as Proof that this was said
Jonathon Tue, 3/19/2013 01:14:24 pm
deal if it isn't bull****
Raynor Tue, 3/19/2013 01:16:31 pm
Great
Jonathon Tue, 3/19/2013 01:16:44 pm
have a good day c ya
Raynor Tue, 3/19/2013 01:17:32 pm
Thanks for making it Asus
Thank you for your chat. Feel free to contact us again.

I'm about to have mine RMA'd because the camera no longer works. Even after a factory reset. I just don't know if it is still in warranty as I purchased it off a guy on Craigslist. I've owned it for about 5 months now and it just stopped working about a month ago.

neoflee said:
Basil Tue, 3/19/2013 12:31:11 pm
Hello Jonathon. How may I help you?
Jonathon Tue, 3/19/2013 12:31:30 pm
hi
depends ,, you will be my third rep in the last 20 seconds , chat support keeps going disco
Kevin M. Tue, 3/19/2013 12:34:36 pm
I do apologize about this inconvenience”
Jonathon Tue, 3/19/2013 12:35:09 pm
I have a tablet that was rma'd and "repaired" but the screen they installed was defective so asus is paying for shipping back to have it fixed. PROBLEM.. the shipping label asus sent me is not a shipping label its a bar code for a fedex store that is 45 min away
so i called asus and the guy points the buck back to fedex , i have talked to a rep and a tech sup and a mgr at fed ex saying this is asus deal not fedex,
Kevin M. Tue, 3/19/2013 12:37:48 pm
Again, I do apologize about this inconvenience
Jonathon Tue, 3/19/2013 12:38:30 pm
so i will have to pay for my own shipping if asus cant figure this stuff out , which is fine but i would expect asus to reimburse me for the shipping charge,, but the rep said that wasn't going to happen
Kevin M. Tue, 3/19/2013 12:39:57 pm
However Asus does not offer a direct shipping label. What we do is to send you the email for you to take to fed ex to get the label. I do understand your frustration, unfortunately this is the only option that we have available in terms of providing shipping.
Jonathon Tue, 3/19/2013 12:40:01 pm
if i were to use the bar code to have it sent i would have to take 3 hours off work travel 45 miles
This is crap
i would like to speak to a person in upper mgmt about this. Who do i contact?
Kevin M. Tue, 3/19/2013 12:44:34 pm
May I have a moment to get a supervisor for you.
Jonathon Tue, 3/19/2013 12:44:40 pm
sure
Kevin M. Tue, 3/19/2013 12:46:57 pm
Your serial number shows the notebook to be within Warranty. As it is covered for a 12 months period, starting from the date of purchased.
Jonathon Tue, 3/19/2013 12:47:12 pm
yea and?
it being sent back because the screen the service center installed 2 weeks ago is defective
Kevin M. Tue, 3/19/2013 12:49:15 pm
the supervisor is ready to talk with you.
Jonathon Tue, 3/19/2013 12:49:26 pm
i had to ship it myself for that issue which was fine , but this time they screwed up and installed a defective screen
Kevin M. Tue, 3/19/2013 12:50:12 pm
I was just advising you of your warranty while we were waiting on the super.
Please hold for transfer.
Raynor Tue, 3/19/2013 12:52:26 pm
Good Day Mr.
Jonathon Tue, 3/19/2013 12:52:40 pm
not yet Raynor
Raynor Tue, 3/19/2013 12:53:27 pm
How may i assist you today
Jonathon Tue, 3/19/2013 12:54:17 pm
do you not have access to my previous conversation?
Raynor Tue, 3/19/2013 12:54:25 pm
I do but it will take sometime to access and read
May i a brief description of your issue
Jonathon Tue, 3/19/2013 12:55:06 pm
I have a tablet that was rma'd and "repaired" but the screen they installed was defective so asus is paying for shipping back to have it fixed. PROBLEM.. the shipping label asus sent me is not a shipping label its a bar code for a fedex store that is 45 min away
12:39 pm so i called asus and the guy points the buck back to fedex , i have talked to a rep and a tech sup and a mgr at fed ex saying this is asus deal not fedex,
Raynor Tue, 3/19/2013 12:56:45 pm
That's the only type of shipping label we can send
Jonathon Tue, 3/19/2013 12:56:51 pm
in order for me to ship this tablet back with " asus" ticket it will cost me three hours off of work and that's not including the gas ,
Raynor Tue, 3/19/2013 12:57:36 pm
Again i understand but thats the only type of label we can generate
Jonathon Tue, 3/19/2013 12:59:03 pm
why? this should be so simple for ASUS. but instead they screw us in the end even when they are the ones who made the mistake.and screwed it up
Raynor Tue, 3/19/2013 12:59:11 pm
We have an account with fedex and that's the only type of label that account can generate
I am extremely Sorry
But we can provide you with any other type of label
Jonathon Tue, 3/19/2013 01:00:21 pm
this is crazy ebay... ebay can issue a shipping label,
so why cant asus reimburse me shipping charge if i pay for my own shipping?
Raynor Tue, 3/19/2013 01:03:53 pm
Again i apologise but we cant generate any other label
And we cant reimburse either
Jonathon Tue, 3/19/2013 01:04:45 pm
can asus expedite the shipping on my tablet when it comes home?
Raynor Tue, 3/19/2013 01:05:24 pm
that will attract a charge
its $20 2day $30 overnight
Jonathon Tue, 3/19/2013 01:06:31 pm
but its going to cost me 10 bucks for me to ship it. so can asus put a credit on my account that would allow asus to ship it 2 day?
i pay 10 now, you pay an extra 10 later on my shipping to get it home faster
Raynor Tue, 3/19/2013 01:07:41 pm
unfortunately we cant do that
Jonathon Tue, 3/19/2013 01:08:01 pm
OMG RAYNOR you killing me ,,
so what can you do?
so far its been no no no no ,
Raynor Tue, 3/19/2013 01:11:12 pm
We can expedite the RMA process
Jonathon Tue, 3/19/2013 01:11:27 pm
go on
Raynor Tue, 3/19/2013 01:11:31 pm
Get it repaired as soon as possible
Jonathon Tue, 3/19/2013 01:12:20 pm
asus had my tablet for 6 weeks last time
can you put this in writing?
Raynor Tue, 3/19/2013 01:13:28 pm
i will add it to the RMA Right away
you can email this transcript as Proof that this was said
Jonathon Tue, 3/19/2013 01:14:24 pm
deal if it isn't bull****
Raynor Tue, 3/19/2013 01:16:31 pm
Great
Jonathon Tue, 3/19/2013 01:16:44 pm
have a good day c ya
Raynor Tue, 3/19/2013 01:17:32 pm
Thanks for making it Asus
Thank you for your chat. Feel free to contact us again.
Click to expand...
Click to collapse
dude i dont wanna sound an ass i really dont but your getting a free repair, yes a repair that should not have to happen a second time, but for free it is, and you dont even have to pay to send the tab in,.. your really gonna get mad that you need to go 45mins to drop off at the right fedex store? seriously dude you dont get that kinda service with more expensive products and about taking time off work.... wait until your day off? ask a co-worker for a favour? ive been working 50hrs a week as a chef for 5yrs straight, 6 days a week ......but if i gotta go somewhere the sous is taking charge for a few hours.
like i say dont wanna be "that annoying guy" but really mate?
im the only one on my road who get un-delivered packages stored 3 miles away,..while everyone else on my road goes to the post-office 5mins away....thats life brah

wow Neo, what a bunch of crap. big name company can't afford $10-$20 to cover shipping. i hope to heck nothing happens to my N7 or my Asus Laptop, I would not want to have to go through that ordeal.

Called up Asus and still under warranty until July 2013. Got and RMA and just sent out the package today. Didn't realize that it was going to the center in Grapevine TX...which is 30 minutes away from me...I wonder if I could have just walked in and dropped it off or see if they can fix it while I wait.

Related

(Official) Playstore Order, Shipping and ect page

Hey all I decided to go with ordering from good old Google this time around for my nexus7 FHD. We can use this page to talk about and ask any questions related to the Google Playstore and our order statuses/ rma's/ or anything else specific to the Google Playstore
Please give specifics like date/time ordered, which size device (16 or 32gb), estimate of shipping (ships by the 30th of July/ 2 to 3 days ect) and any other information that may help people help you.
My order was placed on July 27th at 3:00am cdt. I ordered a 16gb and my shipping quote was ships by the 30th of July with the free ground shipping 3-5 days.
>^.^< Sent from meow HTC One which is like catnip to me atm
Haha so nobody likes my thread lol
Well mine did ship this morning so I'm guessing all playstore orders are shipping today. They said the 30th so they are slaying doing much better than with the nexus4
>^.^< Sent from meow HTC One which is like catnip to me atm
Nexus 7 (32GB)
Ordered: Jul 26, 2013 4:32:48 PM EDT
Shipped: Jul 30, 2013 12:10:00 AM EDT
Mines out for delivery. Let's hope it's defect free
>^.^< Sent from meow HTC One which is like catnip to me atm
Ordered July 28th
Shipped: July 30th
Scheduled for Early Delivery: July 31st
Maybe Google has finally learned from it prior shipping mistakes.
Dan
jenskristian said:
Nexus 7 (32GB)
Ordered: Jul 26, 2013 4:32:48 PM EDT
Shipped: Jul 30, 2013 12:10:00 AM EDT
Click to expand...
Click to collapse
Wait, yours shipped already?
I ordered Jul 26 and it was supposed to ship by today.
Edit: Never mind.
dan1431 said:
Ordered July 28th
Shipped: July 30th
Scheduled for Early Delivery: July 31st
Maybe Google has finally learned from it prior shipping mistakes.
Dan
Click to expand...
Click to collapse
It was my understanding that the shipping mistakes of the N4, which i am to assume is what you're speaking of, was more due to the fact that LG was not producing enough product to meet up with Google's demands. Was it not?
Although, my order (32gb) has not shipped as of yet.
Ordered: Jul 26, 2013 2:32 PM
Qbancelli said:
Wait, yours shipped already?
I ordered Jul 26 and it was supposed to ship by today.
Edit: Never mind.
Click to expand...
Click to collapse
You should call customer support to verify your order. I ordered mine the same day as you did and shipped today.
32Gb
Ordered 7/26/13
Shipped 7/29/13 4:24 A.M
Free shipping, USP says it will be delivered tomorrow.
Hopefully defect free.
Just received my playstore order guys. Ordered on the 27th. This things flies compared to the original. Screen is brilliant :thumbup:
>^.^< Sent from meow HTC One which is like catnip to me atm
32GB
Order date: Jul 26, 2013 12:27:54 PM PDT
Still hasn't shipped .
Edit: Forgot to include storage size. Also, did everyone else's stay at "PENDING" until it actually shipped?
Nevlever said:
Order date: Jul 26, 2013 12:27:54 PM PDT
Still hasn't shipped .
Click to expand...
Click to collapse
Don't be so sure cause I got my tracking this morning and ups had it yesterday. Also it was 3-5 day free shipping and it got here in one day. So it was actually shipped on the 29th
>^.^< Sent from meow HTC One which is like catnip to me atm
int abacus said:
You should call customer support to verify your order. I ordered mine the same day as you did and shipped today.
Click to expand...
Click to collapse
I just did, they have no clue.
This dude told me that he would contact the shipping dept, and I should expect an email in 24 hours.
---------- Post added at 06:16 PM ---------- Previous post was at 06:11 PM ----------
Nevlever said:
32GB
Order date: Jul 26, 2013 12:27:54 PM PDT
Still hasn't shipped .
Edit: Forgot to include storage size. Also, did everyone else's stay at "PENDING" until it actually shipped?
Click to expand...
Click to collapse
Exactly the same here.
Here we go again with another Nexus 4 like debacle.
While production was an issue, at least in my case and bunch of others Google was creating labels way before the devices were even ready to ship.
I had issues with my Galaxy Nexus shipment as well.
Sent from my Nexus 4 using xda app-developers app
dan1431 said:
While production was an issue, at least in my case and bunch of others Google was creating labels way before the devices were even ready to ship.
I had issues with my Galaxy Nexus shipment as well.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Are you talking about your n4?
We see you meow on our nexus⁴ can we haz some more? Ohai there meow aren't u looking sexy >^.^<
Qbancelli said:
I just did, they have no clue.
This dude told me that he would contact the shipping dept, and I should expect an email in 24 hours.
---------- Post added at 06:16 PM ---------- Previous post was at 06:11 PM ----------
Exactly the same here.
Here we go again with another Nexus 4 like debacle.
Click to expand...
Click to collapse
Called them this morning and got an email back that said "According to our records, you have successfully completed your purchase." Not really sure what that means. Had them escalate the issue since I still don't have a tracking number and it still shows as "PENDING", but I guess that will take 24-48 hours . Also, I just noticed that the charge that was on my debit card has now disappeared.
Nevlever said:
Called them this morning and got an email back that said "According to our records, you have successfully completed your purchase." Not really sure what that means. Had them escalate the issue since I still don't have a tracking number and it still shows as "PENDING", but I guess that will take 24-48 hours . Also, I just noticed that the charge that was on my debit card has now disappeared.
Click to expand...
Click to collapse
That's cause the charge on your card was for a hold of the money not for the actual money being taken off. It's basically Google checking to see if you have the funds to purchase the tablet. Holds fall off after a certain amount of time determined by you cards issuer. Once shipped the money will be taken out fully.
>^.^< Sent from meow HTC One which is like catnip to me atm
DowntownJeffBrown said:
That's cause the charge on your card was for a hold of the money not for the actual money being taken off. It's basically Google checking to see if you have the funds to purchase the tablet. Holds fall off after a certain amount of time determined by you cards issuer. Once shipped the money will be taken out fully.
>^.^< Sent from meow HTC One which is like catnip to me atm
Click to expand...
Click to collapse
Yeah, it just seems very odd to me that my "purchase" can be "completed" and yet I haven't paid for anything yet, unless what they really meant to say was that I had "successfully submitted an order." The person on the phone also tried to tell me that having ordered last Friday, an order wouldn't normally be shipped until the following Wednesday or Thursday, even though my order still clearly says "Ships by July 30, 2013."
DowntownJeffBrown said:
Just received my playstore order guys. Ordered on the 27th. This things flies compared to the original. Screen is brilliant :thumbup:
>^.^< Sent from meow HTC One which is like catnip to me atm
Click to expand...
Click to collapse
Mine is out for delivery. Hopefully it will be waiting for me at home after work.
Still in limbo. Called like 5 times already.
They have try to give me all kinds of lame excuses and explanations.
But I'm not having it.

Amazon may delay pre-order shipping

This is the e-mail I just received from Amazon:
Hello,
We're writing about the order you placed on October 17, 2014 . The item(s) you ordered is not yet released. We will notify you of a specific delivery date when one is available.
"HTC Nexus 9 Tablet (8.9-Inch, 32 GB, Black)"
I emailed their customer service a lengthy email asking for more clarification. Will post when I get a reply. This sucks!
lartomar2002 said:
This is the e-mail I just received from Amazon:
Hello,
We're writing about the order you placed on October 17, 2014 . The item(s) you ordered is not yet released. We will notify you of a specific delivery date when one is available.
"HTC Nexus 9 Tablet (8.9-Inch, 32 GB, Black)"
I emailed their customer service a lengthy email asking for more clarification. Will post when I get a reply. This sucks!
Click to expand...
Click to collapse
I just got the email. Amazon might have just screwed us because now if we pre-order from elsewhere we'd be back of the line.
This is Amazon CS' reply.
Amazon:If your shipping address is eligible for Release-Date Delivery, we'll automatically upgrade your order to this shipping option.
Release-Date Delivery only applies to orders shipped to addresses within the lower 48 United States. Orders shipping to Alaska, Hawaii, and international destinations will be delivered after the release date. Release-Date Delivery also does not apply to P.O. Boxes or APO/FPO addresses.
Me:Yes it is eligible. Do you mean that I can still get the item on Nov 5?<br />
Amazon:Yes.<br />
Sent from my Nexus 5 using Tapatalk
Seems like a pretty standard email just saying it's not even released yet.
danlo said:
I just got the email. Amazon might have just screwed us because now if we pre-order from elsewhere we'd be back of the line.
Click to expand...
Click to collapse
zj45499 said:
This is Amazon CS' reply.
Amazon:If your shipping address is eligible for Release-Date Delivery, we'll automatically upgrade your order to this shipping option.
Release-Date Delivery only applies to orders shipped to addresses within the lower 48 United States. Orders shipping to Alaska, Hawaii, and international destinations will be delivered after the release date. Release-Date Delivery also does not apply to P.O. Boxes or APO/FPO addresses.
Me:Yes it is eligible. Do you mean that I can still get the item on Nov 5?<br />
Amazon:Yes.<br />
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
lartomar2002 said:
This is the e-mail I just received from Amazon:
Hello,
We're writing about the order you placed on October 17, 2014 . The item(s) you ordered is not yet released. We will notify you of a specific delivery date when one is available.
"HTC Nexus 9 Tablet (8.9-Inch, 32 GB, Black)"
I emailed their customer service a lengthy email asking for more clarification. Will post when I get a reply. This sucks!
Click to expand...
Click to collapse
This is the reply I got. Quite different:
Amazon
Your Account Amazon.com
Message From Customer Service
Hello,
I am truly sorry for the inconvenience this may have cause.
On further research, there seems to have a change on release date, but we've reached out to the Investigations Team to confirm this and all your concerns.
We will certainly provide an updated release date once manufacturer finalizes the release date of the item, and we won't hold on to your order for any reason.
I'll personally monitor this and get back to you in 2 business days.
Thank you for your patience and understanding on this matter.
lartomar2002 said:
This is the e-mail I just received from Amazon:
Hello,
We're writing about the order you placed on October 17, 2014 . The item(s) you ordered is not yet released. We will notify you of a specific delivery date when one is available.
"HTC Nexus 9 Tablet (8.9-Inch, 32 GB, Black)"
I emailed their customer service a lengthy email asking for more clarification. Will post when I get a reply. This sucks!
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lartomar2002 said:
This is the reply I got. Quite different:
Amazon
Your Account Amazon.com
Message From Customer Service
Hello,
I am truly sorry for the inconvenience this may have cause.
On further research, there seems to have a change on release date, but we've reached out to the Investigations Team to confirm this and all your concerns.
We will certainly provide an updated release date once manufacturer finalizes the release date of the item, and we won't hold on to your order for any reason.
I'll personally monitor this and get back to you in 2 business days.
Thank you for your patience and understanding on this matter.
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I think that's what all of us are afraid of: Amazon not receiving stock day 1. FYI, Google Play store is still showing the Nexus 9 as shipping on the 3rd. The obvious (big) difference is shipping: $3.99 vs $18.99 for next day delivery.
lartomar2002 said:
This is the reply I got. Quite different:
Amazon
Your AccountAmazon.com
Message From Customer Service
Hello,
I am truly sorry for the inconvenience this may have cause.
On further research, there seems to have a change on release date, but we've reached out to the Investigations Team to confirm this and all your concerns.
We will certainly provide an updated release date once manufacturer finalizes the release date of the item, and we won't hold on to your order for any reason.
I'll personally monitor this and get back to you in 2 business days.
Thank you for your patience and understanding on this matter.
Click to expand...
Click to collapse
Please update here if there's anything new from Amazon. Thanks.
Sent from my Nexus 5 using Tapatalk
Amazon vs. HTC Store
I also had my order with Amazon, and this is what I did.
rdelfin said:
I also had my order with Amazon, and this is what I did.
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HTC charges me tax so ill pass
danlo said:
I just got the email. Amazon might have just screwed us because now if we pre-order from elsewhere we'd be back of the line.
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rdelfin said:
I also had my order with Amazon, and this is what I did.
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I feel the same as @danlo. I think I will wait until I hear back fro Amazon CSR Christopher. I have been a prime member since it started and I order a lot through Amazon so hopefully that will cause them to get back to me on what is really going on and if there is a delay, how long. Let's keep our fingers crossed.
Everyone email Amazon about this. Maybe one of us will get a proper response.
Is this just U.S ? I'm a co.uk customer My order details have not changed?
Not Yet Dispatched:1 item - delivery estimate: 5 November 2014
Order Placed:*17 October 2014
Dispatch estimate:*3 November 2014*
Delivery estimate:*5 November 2014
Update I have just emailed Amazon, will keep you posted.
mk92595 said:
HTC charges me tax so ill pass
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Hmmm, that's strange because that is not my case
1 Google Nexus 9 - 32G WIFi - White
Boxed Shipment
Sub-Total $479.00
Shipping $0.00
Tax $0.00
Total $479.00
And I already checked in my credit card activity and confirmed the above amount, so there was no tax, no shipping charge (granted, I got the 3-8 day service)
rdelfin said:
Hmmm, that's strange because that is not my case
1 Google Nexus 9 - 32G WIFi - White
Boxed Shipment
Sub-Total $479.00
Shipping $0.00
Tax $0.00
Total $479.00
And I already checked in my credit card activity and confirmed the above amount, so there was no tax, no shipping charge (granted, I got the 3-8 day service)
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What state do you live in?
Just got this email from amazon .. so i guess no delays.
mk92595 said:
What state do you live in?
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I'm in Georgia. HTC e-commerce store activities are handled by an intermediary called Digital River, Inc. (DRI) who (according to their site) also handle e-commerce stores in the US for Samsug, Lenovo, Logitech, Adobe, Microsoft among many other well-know consumer tech brands (did a very brief info search). So most likely DRI doesn't have physical presence in my state, for which I got tax exempted (unlike Amazon that now collects taxes here).
This is just a standard reply they send out for pre-orders. After a set number of days passes and an item has not shipped the system sends out an email. Same thing happened to me months ahead of my PS4 shipping. If you check your order status you will see it is still set to ship on Nov. 3rd.
No need to panic
pantmunu said:
Just got this email from amazon .. so i guess no delays.
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Oh my man! Might as well cancel and buy prime then reorder.. 3.99 1 day shipping
Sent from my SM-N900V using XDA Free mobile app
pantmunu said:
Just got this email from amazon .. so i guess no delays.
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Glad to see that you got that message. So if there are not going to be delays win Amazon, why the "#$%"# did they have to send that e-mail alerting that "as of now we don't have a delivery date"? What's the deal with that?
(I guess I have to say that this pushed me to change stores which allowed me to save the tax charge, so at least something good came out of this mess for me)
rdelfin said:
Glad to see that you got that message. So if there are not going to be delays win Amazon, why the "#$%"# did they have to send that e-mail alerting that "as of now we don't have a delivery date"? What's the deal with that?
(I guess I have to say that this pushed me to change stores which allowed me to save the tax charge, so at least something good came out of this mess for me)
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I didnt evwn get the email .. so .. prolly somethung f#[email protected] up from their side.
---------- Post added at 03:34 AM ---------- Previous post was at 03:32 AM ----------
uberjon said:
Oh my man! Might as well cancel and buy prime then reorder.. 3.99 1 day shipping
Sent from my SM-N900V using XDA Free mobile app
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I wish i could my man . I actually signed up and ordered some stuff and then cancelled . Now i cant do that. I dont use amazon prime at all .. so
Just had reply from Amazon UK
Message From Customer Service
Hello,
Thank you for writing to Amazon.
I can understand that you'd like to know whether your order will be dispatched on the date mentioned.
Further, I've checked and can see that as we have a good pre order request from customer's all over the world I can confirm that your order will be dispatched on November 3, 2014, and you'll receive a dispatch confirmation email stating the carrier handling your order and the Estimated delivery date regarding the delivery of the order.
If we can be of further assistance, I;d request you to please write us back to let us know, we'll be happy to assist you.
Thank you for your continued patience and understanding.
We look forward to seeing you again soon.
Warmest regards,
Ajay

Note 4 starts shipping. Label created.

Dear Customer,
We're happy to inform you that your order has been shipped.
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Anticipated ship date :
Tues 10/21/2014
MEMPHIS, TN US
Estimated delivery :
Thur 10/23/2014 by 4:30 pm
SUNNYVALE, CA US
4:19 am Shipment information sent to FedEx
check out this thread
http://forum.xda-developers.com/note-4-verizon/general/note-4-shipping-updates-t2892923/page63
yours will be locked soon im sure

Thank you for your inquiry. Your rebate has been approved.

So friday I realized that this past weekend would have been a month since I got my Note 4, thus a month since I applied for the Samsung $200 rebate. I emailed Prize Logic:
Hello, I signed up for a $200 Samsung rebate on 10/23. I received a confirmation email saying I should hear back once approved and then it takes 6-8 weeks to get the check. I'm fine with the 6-8 weeks part, but it's already been 2 days shy of a month, and I've still yet to hear if I'm even approved. What is the hold up? My Confirmation Number: XXXXXXXXXXXXXXXXX Thank you for your time.
This morning I received an reply:
Dear Kevin,
Thank you for your inquiry. Your rebate has been approved.
Thank you,
PrizeLogic Support
Nice, you think perhaps they would email me when I was approved like they said they would. Then again, this is the same marketing company who royally screwed up a Note 3 promotion, so I had little faith to begin with. Anyway if you like me have not heard anything, try dropping them an email.
What email address did you email to? Did you submit your info online or mailed it in? I had to mail mine in as my pre-order receipt was like 5 pages long.
madvj said:
What email address did you email to? Did you submit your info online or mailed it in? I had to mail mine in as my pre-order receipt was like 5 pages long.
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I used this online box: http://prizelogic.com/contact-us/
I submitted my information online on the 23rd and did receive email confirmation that they received it that day.
Actually, you are semi approved.
I got the email that the rebate was approved.
In small letters below that it added that it was subject to verification.
Dont you think they would do that before they approved the rebate?
What email do you contact them at? I wanted to ask about mine, but I couldnt find any contact info...
Did you buy through Verizon? How did you get things rolling so quickly? I think I'm going to miss out on the rebate as just last week I got notice that my old phone had been received by Verizon (mail in trade in,) and I should hear from them in 4-6 weeks. How would it be possible to get the Samsung rebate when I didn't get the phone from Verizon til Oct 23, thought there would be a trade-in envelope there, but there was just a link to follow to submit my trade-in, which it then took a week to get the mailer, and another week and a half to get a response that it was received and I'd get a price/receipt in 4-6 weeks..
skrubol said:
Did you buy through Verizon? How did you get things rolling so quickly?
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I am on Verizon. I bought a brand new $30 "smart phone" at Best Buy already knowing that Verizon viewed it's trade in value as $10. I walked into Verizon on the 23rd. I handed them the phone and they gave me a $10 gift card which shows came from a trade in, and I then purchased the Note 4 at full price minus the $10. That afternoon I took a picture of the paperwork, magically got their website working, and submitted the form and paperwork.
Has anyone received their check yet from Samsung???? (or Prize Logic )?
I also received the reply but have yet yo receive the check. I will update when I do. I was just worried it didn't get accepted.
I'm waiting also
I received an email from them on December 8th that I was approved...I too am also waiting for my rebate check. If your approved why don't they just send out the check? It says 6-8 weeks it shouldn't take another 6-8 weeks to get the check once they approved it! GEESH
Well, it figures, they are now violating their own terms and conditions, it is beyond the 8 weeks they stated. If we go by when the submission went in, then we are closer to 3 months. They now are passing the blame to Samsung!
If you are one day late in your submission, too bad. But they get to take their sweet time!
>>>>
Thank you for your inquiry. Your rebate has been approved. We apologize for the delay in shipment and are working closely with Samsung to fulfill rebates as soon as possible.
Thank you,
PrizeLogic Support
Nothing yet. I get pissed each day checking the mail.
billinaz said:
Well, it figures, they are now violating their own terms and conditions, it is beyond the 8 weeks they stated. If we go by when the submission went in, then we are closer to 3 months. They now are passing the blame to Samsung!
If you are one day late in your submission, too bad. But they get to take their sweet time!
>>>>
Thank you for your inquiry. Your rebate has been approved. We apologize for the delay in shipment and are working closely with Samsung to fulfill rebates as soon as possible.
Thank you,
PrizeLogic Support
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More the reason I'm flag glad I could use Best Buy for instant rebate with no hassles.
It gets even better.
When I called prize logic, the phone goes straight to voicemail and part of the message includes a statement that if you are calling about the Samsung rebate then they will not return that call.
Apparently customer service is nothing that prize logic is concerned with.
They never responded to the facebook post or message I sent them.
---------- Post added at 08:19 PM ---------- Previous post was at 08:01 PM ----------
Prizelogic
8 hrs ·
Great News! If you have previously received notification that your rebate has been approved, your Samsung rebate check is being process and will be received via USPS by Friday January 23rd, 2015. It will be delivered to the address you used while registering for the rebate.
We sincerely apologize for the delay, and thank you for your patience and understanding.
PrizeLogic changed their Facebook page to private so we could not post to it!
What a slimy business!
Got this today
Your rebate has been issued and is scheduled for delivery this week.
Thank you,
PrizeLogic Support
DANA ELLENTUCK|CUSTOMER SUPPORT COORDINATOR |PRIZELOGIC |
O: 248-936-2660
billinaz said:
It gets even better.
When I called prize logic, the phone goes straight to voicemail and part of the message includes a statement that if you are calling about the Samsung rebate then they will not return that call.
Apparently customer service is nothing that prize logic is concerned with.
They never responded to the facebook post or message I sent them.
---------- Post added at 08:19 PM ---------- Previous post was at 08:01 PM ----------
Prizelogic
8 hrs ·
Great News! If you have previously received notification that your rebate has been approved, your Samsung rebate check is being process and will be received via USPS by Friday January 23rd, 2015. It will be delivered to the address you used while registering for the rebate.
We sincerely apologize for the delay, and thank you for your patience and understanding.
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Just as an FYI - You are not a customer of PrizeLogic, Samsung is their customer, and from what I have seen around its more likely Samsung has held back the rebates for a little extra intrest before releasing them, could be true, could be garbage, I am at 9 weeks today since I received my approval with a 6-8 week wait.
Their facebook page is public, and recently updated. https://www.facebook.com/PrizeLogic
Prizelogic
2 hrs ago
I'm happy to announce that for all those Samsung customers who have been notified that their rebate was approved, Samsung rebate checks are being placed in the mail tomorrow. If you don't receive them by Friday 1/23, please let us know.
Then they are sending my check next day air? Im betting they were not telling me the truth when they said my check will be delivered Friday.

Launch Day Shipping

I got my order in at 12:01 I have a tracking number showing on my fedex account. It doesn't have a pickup scan yet. Anyone have this or a shipment that has started moving?
TechOut said:
I got my order in at 12:01 I have a tracking number showing on my fedex account. It doesn't have a pickup scan yet. Anyone have this or a shipment that has started moving?
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Somebody else posted in another thread they have shipping label already and scheduled for Friday deliver. Mine is just chilling on order processed ship date April 20th deliver 22nd as estimated. I ordered mine right on the dot. See below. Anyways, we'll see. I work Fri-Mon so if it comes later no big deal.
Apr 15, 2020 12:21 pm Shipment is processing.
Apr 15, 2020 12:01 pm Order is processing.
Apr 15, 2020 12:00 pm Payment is Pending
Estimated dispatch: Apr 20, 2020 Estimated delivery: Apr 22, 2020
Nosferatu. said:
Somebody else posted in another thread they have shipping label already and scheduled for Friday deliver. Mine is just chilling on order processed ship date April 20th deliver 22nd as estimated. I ordered mine right on the dot. See below. Anyways, we'll see. I work Fri-Mon so if it comes later no big deal.
Apr 15, 2020 12:21 pm Shipment is processing.
Apr 15, 2020 12:01 pm Order is processing.
Apr 15, 2020 12:00 pm Payment is Pending
Estimated dispatch: Apr 20, 2020 Estimated delivery: Apr 22, 2020
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My tracking doesn’t show on Oneplus. If you have a fedex account you can see shipments as the label is created.
Nosferatu. said:
Somebody else posted in another thread they have shipping label already and scheduled for Friday deliver. Mine is just chilling on order processed ship date April 20th deliver 22nd as estimated. I ordered mine right on the dot. See below. Anyways, we'll see. I work Fri-Mon so if it comes later no big deal.
Apr 15, 2020 12:21 pm Shipment is processing.
Apr 15, 2020 12:01 pm Order is processing.
Apr 15, 2020 12:00 pm Payment is Pending
Estimated dispatch: Apr 20, 2020 Estimated delivery: Apr 22, 2020
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Click to collapse
Apr 15, 2020 12:20 pm Shipment is processing
Apr 15, 2020 12:03 pm Order is processing
Apr 15, 2020 12:01 pm Payment is Pending
Estimated dispatch: Apr 20, 2020 Estimated delivery: Apr 22, 2020
I got you by a minute on shipment processing LOL
Yeah I have label created for my 8pro blue says delivery the 17th but oneplus site says estimated ship is 21st and delivery the 23rd, so I'll see in the morning if it actual gets picked up tonight.
oneandroidnut said:
Apr 15, 2020 12:20 pm Shipment is processing
Apr 15, 2020 12:03 pm Order is processing
Apr 15, 2020 12:01 pm Payment is Pending
Estimated dispatch: Apr 20, 2020 Estimated delivery: Apr 22, 2020
I got you by a minute on shipment processing LOL
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LOL that's because I hesitated a second my wife was having second thoughts on color choice.
Anyways original poster is right FedEx shows Friday delivery! We'll see ..
Nosferatu. said:
LOL that's because I hesitated a second my wife was having second thoughts on color choice.
Anyways original poster is right FedEx shows Friday delivery! We'll see ..
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Same for me, yours from linden, nj as well??
Sent from my SM-N975U1 using Tapatalk
oneandroidnut said:
Same for me, yours from linden, nj as well??
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Yes GCE International
Nosferatu. said:
Yes GCE International
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Yup same here lol what color did you end up with?
Sent from my SM-N975U1 using Tapatalk
oneandroidnut said:
Yup same here lol what color did you end up with?
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Ultramarine Blue
Two of them one for me one for the wife. Pricey day lol...
Nosferatu. said:
Ultramarine Blue
Two of them one for me one for the wife. Pricey day lol...
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Haha nice same color I went with!!
Sent from my SM-N975U1 using Tapatalk
Got my order in for Onyx Black ? only live about 150 miles from Linden so it shouldn't take too long to show up! Can't wait!
Still no pickup scan or arrival at fedex scan. Anyone else?
Got a blue bundle:
Estimated dispatch:Apr 20, 2020
Estimated delivery:Apr 24, 2020
Order shows on the website and my card has been charged, but 10 hours later I still haven't received a confirmation email.
TechOut said:
Still no pickup scan or arrival at fedex scan. Anyone else?
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Probably tomorrow would be my guess
Sent from my SM-N975U1 using Tapatalk
mine is arriving today lads, already with dpd local depot
I ordered 14 April. I got it this morning.
yeah i had the label in my Fedex manager yesterday too, from the many phones I bought from Oneplus, usually don`t ship until the next day after the order has been placed, mine wasn`t picked up either, but again oneplus website says not shipping until the 21st and delivery on the 23rd, I ordered the just phone the 8 pro Marine blue and mines shipping out New jersey to Michigan.
Nosferatu. said:
Ultramarine Blue
Two of them one for me one for the wife. Pricey day lol...
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Such a JOKE oneplus turning into Samsung. Free Bullets and Charger for the US
Mine just shipped, FedEx says tomorrow the 17th so well see

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