Database Users

[Q] mobile phones direct - new email about pre-order

i have been emailed about my pre-order from mobile phones direct and now they are saying that delivery wont be in october, but they will start shipping on the 1st of november
i was hoping that i would be in the first shipments as i ordered on the 4th of sept
what do you guys think about this delay - i am seriously considering another phone, the blackberry i have now i doing my head in!
here are the emails weve been sent about the preorder:
Dear Customer
Many thanks for your order for the exciting new Desire HD!
Today, we can confirm you will still be one of the first customers to receive this amazing new phone.
We are expecting to be able to fulfil your order in the next 15 working days which means your Desire HD should be with you by the end of October.
There is no need to call us, we promise to update you with further information next week!
Kind regards
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Click to collapse
Dear Customer
Your new HTC Desire HD!
The latest information regarding your delivery has not changed - ‘we are still expecting to be able to fulfil your order by the end of October’.
This will have no impact on you being one of the first customers to receive this amazing new phone!
There is no need to call us, we promise to update you with further information next week.
Kind regards
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Click to collapse
Dear Customer
Thank you for your order of the stunning New Desire HD.
The demand for this product has been tremendous and unfortunately there has been a delay in getting supplies in the UK. This has meant they are in very short supply everywhere.
The good news is our shipment has been confirmed. We expect to commence deliveries during the week of the 1st of November.
We appreciate that you have been inconvenienced. We apologise on behalf of HTC.
What happens next? We will email you on the 1st of November confirming your delivery date.
Thank you and sorry for the delay.
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Click to collapse

you could just wait ?, 1st of november is only 1 week away its not that long
at least you have a phone to use in the mean time i sold mine so i could buy the DHD imo dont be so impatient

I was in the same position as you however I ordered from e2save (part of the carphone warehouse) on Saturday via quidco, the deal was cheaper and the parcel is out for delivery today by DHL.
Needless to say I have cancelled my MPD order today, so much for utimate HTC partner!

actually if you are getting a run around like that then i would cancel and order with someone else just for the principle of give **** service then lose a sale

Yes I cancelled my order too with MPD after waiting for many weeks. The funny thing is they didn't seem to care about me cancelling, no apology for delay or trying to convince me not to cancel, just confirmation to say they have cancelled.

*BOWS DOWN*
THANKYOU! i have emailed MPD to cancel the contract, called E2Save (quidco just didnt work for me )
I got twice as many minutes, more texts and the handset price was cheaper!
AND its being delivered tomorrow!!!!!
*BOWS DOWN*
packetlos said:
I was in the same position as you however I ordered from e2save (part of the carphone warehouse) on Saturday via quidco, the deal was cheaper and the parcel is out for delivery today by DHL.
Needless to say I have cancelled my MPD order today, so much for utimate HTC partner!
Click to expand...
Click to collapse

panyan said:
*BOWS DOWN*
THANKYOU! i have emailed MPD to cancel the contract, called E2Save (quidco just didnt work for me )
I got twice as many minutes, more texts and the handset price was cheaper!
AND its being delivered tomorrow!!!!!
*BOWS DOWN*
Click to expand...
Click to collapse
Just a heads up, I ordered from E2Save on the 21st October and they still haven't shipped the phone, DHL tracking says 'Parcel data received awaiting coll'. I emailed them this morning and i'm still waiting for a reply.
Won't be a happy bunny if you get yours before me

I canceled my order with mpd last week. Ordered one from onestopphoneshop today £5 a month cheaper and should be dispatched today. Will update once I have dispatch notice.

panyan said:
*BOWS DOWN*
THANKYOU! i have emailed MPD to cancel the contract, called E2Save (quidco just didnt work for me )
I got twice as many minutes, more texts and the handset price was cheaper!
AND its being delivered tomorrow!!!!!
*BOWS DOWN*
Click to expand...
Click to collapse
lol no problem, I am gutted because my wife was out when DHL came so I have to wait until tomorrow to get my grubby mits on my DHD!

It's probably worth noting that I spoke to MPD this morning and they have had a shipment in and will continue to get them this week so should be dispatching them on a first come first served basis.
I'm hoping the guy I spoke to is right when he says I should probably get mine tomorrow or Wednesday, but I'm guessing Wednesday now.

bugail said:
Just a heads up, I ordered from E2Save on the 21st October and they still haven't shipped the phone, DHL tracking says 'Parcel data received awaiting coll'. I emailed them this morning and i'm still waiting for a reply.
Won't be a happy bunny if you get yours before me
Click to expand...
Click to collapse
the woman i ordered with today said they got a shipment of 140 just when i was ordering so it said "in stock" and so she said that i should get it tomorrow
maybe we will both get it tomorrow

Mobile Phones Direct - S*** in Service
I've ordered mine with MPD on 20th September and there is no sign of it.
I got the same email stating that they will update me about the delivery on 1st November...
I never buy with them again...

i think e2save are sending out t-mobile orders first!
i cancelled my vodafone order with them, as i had pre-ordered beginning ov october, only to hear t-mobile orders had been delivered before mine. and that people had ordered them last week, and had them next day !!!
also, all the tariffs keep changing there, last week t-mobile unlimited web 600 was £25 a month, free handset, now its £29.99 handset cost. and the vodafone deal i had has disappeared! now more expensive!!
ive given up, and am waiting til next year and 1.2 ghz ++ devices now.
and hearing all the complaints, it sounds like this is yet another rushed beta device from HTC.

Cancelled my MobilePhonesDirect order. Got it frm Mobiles.co.uk within 24hrs of order
santhoshkumar said:
I've ordered mine with MPD on 20th September and there is no sign of it.
I got the same email stating that they will update me about the delivery on 1st November...
I never buy with them again...
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Click to collapse
I've cancelled my order with MPD just 30 minutes before. (helping those poor souls who still believe in MPD and queing there).
Ordered mine with Mobiles.co.uk (free phone + £50.00 Quidco) for the same deal on 26th October 10:00 PM. got it delivered today at 11:00 AM...
Hats off mobiles.co.uk.

I'm so glad I cancelled my MPD order! I've had my DHD since last Monday thanks to me not being willing to wait any more!

Got mine sim free from phones 4 u [email protected] £449.95, i cancelled the expansys £499order, mind you i had rang the phones 4 u northampton, corby, leicester, market harborough, coventry, and kettering branches,
if they try to tell you it is contract only, just tell them you know they sell it sim free, they tend to back down and say something like "i have just checked with my manager and oh yes i see it is available sim free.....sir"
good hunting.

Closing thread.
Topic has been talked about for a long time here
http://forum.xda-developers.com/showthread.php?t=805671
Feel free to post you update there
Cheers,
M_T_M
Your friendly Mod

Handtec sent out my phone today!

Thank you for your email.
We start to dispatch the Galaxy S II to customers today.
Ticket Details
Ticket ID: CUG-352508
Department: Support
Priority: Normal
Status: Open
Tracking Number: 1ZX799470347038464

lgkahn said:
Thank you for your email.
We start to dispatch the Galaxy II to customers today.
Ticket Details
Ticket ID: CUG-352508
Department: Support
Priority: Normal
Status: Open
Tracking Number: 1ZX799470347038464
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Click to collapse
Wow, for real? Awesome! (Forgive me, I sounded about 12 for that whole line.)
Hope it actually gets there. Keep us posted!

April fools? Sounds quite unlikely..

Most probably April fool , As they responded to my email about SGS2 Avalability ..saying the first dispatch will be end of April ~ Early May

April fools! the message doesn't even make sense! they may as well have emailed "my bottom is big". if a company were to ship so early, it'd be something like "We are delighted to let you know...."

you are not joking right?

http://wwwapps.ups.com/WebTracking/...rk&trackNums=1ZX799470347038464&track.x=Track

interesting... so a british company sent a package from america...to america dated yesterday?
and, why would the support dept be sending a message announcing release?

MarkusPO said:
interesting... so a british company sent a package from america...to america dated yesterday?
and, why would the support dept be sending a message announcing release?
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Well... there IS a shipping option for UPS (which charges 20British Pounds more than Fedex, which is odd...) if you order from Handtec. It's reasonable they first had to send it to UPS since　ＵＰＳ is a US-only company. (whereas, Fedex is worldwide)
The email was sent from a support dept because... support staff usually deals with responding to questions? Perhaps the sender asked if the device would be available at the beginning of April? I'm just guessing all these since this thread had my hopes up

but it is april first and almost over.. not too many of you bit.. expected more of you to fall for it. given how hyper everyone is about getting the phone.
by the way that is an official email from handtec but for when i received my sgs from them last year.. i added a tracking number for something i ordered from newegg.

I ordered from mobile.co.uk today. the network is vodafone. 300 minutes and 500MB data. The phone cost is 30 pound and monthly fee is 30 pound as well. Now my order is in progress. But i make a mistake. I order twice. So, I have to cancel one of them tomorrow. And that phone number will charge me. I hope i will receive coming Monday.

I bet Handtec sent this out to all people with preorders for any phone. Nice to know they have a sense of humor, but kinda disappointing that you most likely aren't going to get it.
Anyways, the website still says 'Due in soon, taking preorders' so I doubt that they really sent it.

naymyomgmg said:
I ordered from mobile.co.uk today. the network is vodafone. 300 minutes and 500MB data. The phone cost is 30 pound and monthly fee is 30 pound as well. Now my order is in progress. But i make a mistake. I order twice. So, I have to cancel one of them tomorrow. And that phone number will charge me. I hope i will receive coming Monday.
Click to expand...
Click to collapse
I have already reported today on another topic about mobiles.co.uk and how they operate.
See the reply I made here.
And just to add....... If you receive an SGSII on Monday I will eat my current SGS.

naymyomgmg said:
I ordered from mobile.co.uk today. the network is vodafone. 300 minutes and 500MB data. The phone cost is 30 pound and monthly fee is 30 pound as well. Now my order is in progress. But i make a mistake. I order twice. So, I have to cancel one of them tomorrow. And that phone number will charge me. I hope i will receive coming Monday.
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Click to collapse
I don't see how you would get it that early as they don't have it in stock. Or am I missing something?

[Follow Up] American Express "Premium Return" (return purchases up to 6 months later)

[Follow Up] American Express "Premium Return" (return purchases up to 6 months later)
I am posting this as a follow-up to a thread I started a number of months ago only to show how this AMEX "service" functioned with respect to my Galaxy Tab 10.1. The original thread got very acrimonious with some people getting downright nasty, accusations of scam by Amex flying all over the place and a lot of general BS from all the would be, wannabe & so-called lawyers. I requested it be closed.
This is the original thread: http://forum.xda-developers.com/showthread.php?t=1141614
Anyway, backstory is I purchased a 10.1 Tab back in June basically for my wife (who really wanted a iPad 2). It was used a couple of hours and sat in a drawer 99% of the time. I decided to make use of my "up to 180 day return option." I purchased this Amex "plan" just for use with the Galaxy Tablet if it turned out, as I had expected, that my wife would have no use for it. I ended up getting her an iPad 2 the other day which is perfect for her.
This is the time-line of how the progress of the return went:
Tuesday, 10/4, 9:00AM, Called to request return of Galaxy Tab 10.1 32GIG for which I paid $600 at Amazon on June 16th and was given a claim number.
Tuesday, 10/4, 9:20AM, received an email confirmation of claim with instructions to mail or fax copy of Amazon receipt and & copy of credit card statement (with personal info blacked out). Letter said it could take “up to” 7 days to see the faxed documents in the system.
Tuesday, 10/4, 10:00AM, faxed documents.
Wednesday, 10/5, 2:18AM, received email confirmation faxed documents were received and message stating “it can take up to 30 days to process documents and get approval to return.”
Friday, 10/7, 2:00PM, 36hrs later, received email with approval of claim and return mailing label. I had to mail package at my expense but was told any fees up to $20 will be reimbursed. Letter stated it could take “up to” 30 days after package is received by them and item is checked to get my refund.
Friday, 10/7, 3:30PM, Shipped package USPS Priority with $600 insurance and signature confirmation, cost $19.70.
Saturday, 10/8, 11:00AM, mailed copy of shipping receipt for reimbursement.
Tuesday, 10/11, 9:00AM, Per USPS tracking saw that Package with Tablet was received by Amex
Wednesday, 10/12, 2:30AM, confirmation email that shipping reimbursement receipt was received.
Friday, 10/14 received confirmation that item was checked and was in "approved condition."
Tuesday, 10/18, 1:00PM received a confirmation letter that the payment was approved and “my check for $619.92 is in the mail.”
All in all a painless experience and anything other than a scam.

So let me get this straight. You bought the Tab and didn't like/want it any longer. You used the Amex benefit to get rid of it. Other than any constructive commentary on what made you not like/want it, who cares what you did with it after that. This is more a post about the workings of the Amex benefits program than it is the G-Tab. As long as you're happy.

BarryH_GEG said:
So let me get this straight. You bought the Tab and didn't like/want it any longer. You used the Amex benefit to get rid of it. Other than any constructive commentary on what made you not like/want it, who cares what you did with it after that. This is more a post about the workings of the Amex benefits program than it is the G-Tab. As long as you're happy.
Click to expand...
Click to collapse
Exactly. It was posted only to show that unlike what a number of people in the original thread stated, that the "program" was not a scam. They kept wanting "proof" that it wasn't a scam so I provided it.
Everything else written had no purpose other than to explain why it was posted. There are a lot of other threads started here with much less information and value. I can see all the trolls coming out of the woodwork so I may as well just have this closed now.

MisterEdF said:
Exactly. It was posted only to show that unlike what a number of people in the original thread stated, that the "program" was not a scam. They kept wanting "proof" that it wasn't a scam so I provided it.
Everything else written had no purpose other than to explain why it was posted. There are a lot of other threads started here with much less information and value. I can see all the trolls coming out of the woodwork so I may as well just have this closed now.
Click to expand...
Click to collapse
I have no dog in this hunt as I never even saw the original thread. Your post(s) seem a little self-indulgent rather than informational. Anyone with an Amex card knows how the program works so you're certainly not enlightening them. It's irrelevant to anyone who doesn't have an Amex card. So what was the point of both your original post and this encore?

How long does it normal take a Nexus 10 to ship?

I ordered mine yesterday morning and the status hasn't changed. I didn't see anything that said there would be a delay also. How long do they normally take to ship?

Recon0212 said:
I ordered mine yesterday morning and the status hasn't changed. I didn't see anything that said there would be a delay also. How long do they normally take to ship?
Click to expand...
Click to collapse
If you ordered the 32gb it says "ships in 1-2 weeks"

Watcher64 said:
If you ordered the 32gb it says "ships in 1-2 weeks"
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Click to collapse
I ordered the 16gb. Sorry should of said that haha.

2 days processing, 2 days shipping. I didn't get my shipping notification until the day it was going to arrive so don't freak out if you don't get it the third day.

I ordered a 16GB on 23rd and still have not got any shipping mail. Today is the 3rd Business day and maybe I should get a shipping email in a day or two.

vpraveenis said:
I ordered a 16GB on 23rd and still have not got any shipping mail. Today is the 3rd Business day and maybe I should get a shipping email in a day or two.
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Click to collapse
Ordered mine on the 24th, still not received my shipping notification
purchased a nexus 7 on the 21st, had a shipping notification on the 22nd, was in my hands on the 23rd...
cmoooon google

It sounds like I got lucky. I ordered the 16gb version at 1 AM Friday the 23rd, got the tracking number later that morning, and it arrived on Monday.

I ordered mine on the 23rd and have not gotten my confirmation email. I called today to make sure everything was OK and they said my order was still processing.
sent from my blue police box flying through time!!!

I ordered on a Saturday, it shipped in the evening on the following Monday, and arrived Tuesday (the next day). I'd say this was quicker then average times though.

bioorganic said:
It sounds like I got lucky. I ordered the 16gb version at 1 AM Friday the 23rd, got the tracking number later that morning, and it arrived on Monday.
Click to expand...
Click to collapse
I ordered mine at 6:30pm on the 23rd and I still have yet to receive a tracking....I'm so jealous of you right now.

I just got off the phone with Google and they said that the problem is that the nexus 4 orders are backing up the he us 10 orders!! I was told my order has been approved and should ship within the next day or so. I originally ordered on the 23rd.
sent from my blue police box flying through time!!!

hi,
what number are you contacting Google on? I can't seem to get through on that Ireland number they give in the email. Just comes back as number not in use!
Sent from my GT-I9300 using Tapatalk 2

Item : 1x Nexus 10 32GB
Order : Saturday 24/11
Shipping : 2 days (New York)
Delay : 2-3 week
no delivery confirmation message.

duke_stix said:
hi,
what number are you contacting google on? I can't seem to get through on that ireland number they give in the email. Just comes back as number not in use!
Sent from my gt-i9300 using tapatalk 2
Click to expand...
Click to collapse
855-836-3987

I ordered mine on 11/26 and the order posted to play as the 27th, I assume because it was 5:30pm on the 26th when it was "received" (according to the invoice) in CA and that's after business hours. I still haven't received a shipping notice.
I spoke to a Google Play Rep about it to make sure it processed correctly. I wanted to be sure there wasn't any trouble in the transaction since I recently had Identity theft issues.
He told me that it had charged my card successfully and was in processing and would most likely be Friday before it shipped and I would get it Monday at the earliest but probably later and that if I hadn't received it by Friday of next week to call them back.
So that "Delivered in 3-5 business days" Google play posts in the fine print is a not so reliable way of saying it'll be 3-5 before we mail it, Maybe.

I ordered my nexus 10 16gb on Thursday November 22, 2012 and have been getting the run around every time I call them or email them. Their customer service reps keep telling me it will send the shipping info email the same day I keep calling them. What a lie! Anyways after numerous calls and emails they finally sent me an email with some information of use. Hope this will help anyone wondering what is happening with their orders. This is what it says:
Hello *******,
Thank you for your reply.
*******, I do understand the eagerness you have to own the Nexus device. I wish I could have assisted you by giving the shipping details.
It normally takes 3-5 business days for the orders to be delivered. However, due to overwhelming demand, we sold out the Nexus devices extremely quickly. I have reviewed your account, and see that your order is still in processing state and has not yet shipped. Therefore, I am unable to give you an update on the estimated shipping date. Google is working as diligently as possible on this.
Can you believe this? The nexus 10 16gb is still up on the play store with the same "delivered in 3-5 business days". Will the nexus 10 get to my door by the end of the 5 business days? Probably not. How could they allow this to happen? To have the Nexus 10 device available on the store but only tell me almost a week after I order, for it to be sold out? It sounds like they're just lieing to me because didn't people say that they ordered after my date and have received the device? This is completely ridiculous. Hopefully this gives anyone else insight on the status of google's customer service. I might reconsider buying a google device just because of this horrible service.

Same problem!!
I placed my order from New York on Monday Morning 11/26/12 everything went through i even called to make sure and i have not even gotten a process completion email with a tracking number yet if i dont get anything by friday im calling them and demanding them to send it overnight at no extra charge....its all about the customer my friends! even though I am upset they dont sell the Nexus 10 in stores and have to go trough this whole process...I can say I am really excited to receive my new toy!!
---------- Post added at 03:47 PM ---------- Previous post was at 03:40 PM ----------
blufuzion said:
I ordered my nexus 10 16gb on Thursday November 22, 2012 and have been getting the run around every time I call them or email them. Their customer service reps keep telling me it will send the shipping info email the same day I keep calling them. What a lie! Anyways after numerous calls and emails they finally sent me an email with some information of use. Hope this will help anyone wondering what is happening with their orders. This is what it says:
Hello *******,
Thank you for your reply.
*******, I do understand the eagerness you have to own the Nexus device. I wish I could have assisted you by giving the shipping details.
It normally takes 3-5 business days for the orders to be delivered. However, due to overwhelming demand, we sold out the Nexus devices extremely quickly. I have reviewed your account, and see that your order is still in processing state and has not yet shipped. Therefore, I am unable to give you an update on the estimated shipping date. Google is working as diligently as possible on this.
Can you believe this? The nexus 10 16gb is still up on the play store with the same "delivered in 3-5 business days". Will the nexus 10 get to my door by the end of the 5 business days? Probably not. How could they allow this to happen? To have the Nexus 10 device available on the store but only tell me almost a week after I order, for it to be sold out? It sounds like they're just lieing to me because didn't people say that they ordered after my date and have received the device? This is completely ridiculous. Hopefully this gives anyone else insight on the status of google's customer service. I might reconsider buying a google device just because of this horrible service.
Click to expand...
Click to collapse
the wait is very agrivating Im waiting for mine as well, and can you beleive they dont let you cancel your order...i ordered 2 by accident ( the other order got declined since i didnt have enough funds for both) but they cant cancel....i think this will be the last time i buy an item off the Google play store

Alright... so I feel a bit guilty about my initial bitterness towards Google Play.
I received my Shipping notification at 1:05 pm today. When I got the email and checked the tracking number, It was already in the Nashville hub and will be out for delivery tomorrow.
I wish all you guys still waiting the best of luck with your orders.

ShaolinRaiden said:
Alright... so I feel a bit guilty about my initial bitterness towards Google Play.
I received my Shipping notification at 1:05 pm today. When I got the email and checked the tracking number, It was already in the Nashville hub and will be out for delivery tomorrow.
I wish all you guys still waiting the best of luck with your orders.
Click to expand...
Click to collapse
What date did you order it??
sent from my blue police box flying through time!!!

ShaolinRaiden said:
Alright... so I feel a bit guilty about my initial bitterness towards Google Play.
I received my Shipping notification at 1:05 pm today. When I got the email and checked the tracking number, It was already in the Nashville hub and will be out for delivery tomorrow.
I wish all you guys still waiting the best of luck with your orders.
Click to expand...
Click to collapse
Wow this is totally unfair if you ordered it on the 26th and I ordered on the 22nd. Completely upset with Google now. I still have no delivery confirmation email. Congratulations on getting your nexus 10 btw.

Samsung Executive Response, or Similar?

Is there anyway to contact their executive response or a US team fot help?
Long story short I did the $99 promotion for both my phones, on Monday I got an email stating that they were both canceled with no explanation as to why, but when I called I was told that I was still pending fulfillment (bull). So today I got another email saying that my order was cancelled, again, no explanation. So I called and I was told that they were both canceled, and the rep can't figure out why or what happened. He said he also can't re order the bundle, I asked if it was possible to just get the headsets at least and he said no. I've gotten a run around the past three days as to why my order was cancelled, and no explanation. So if anyone has any ideas on how to push this further up that would be great. I registered on the 19th, paid on the 20th and was in limbo till Monday when I got the email saying it was canceled.

BornAgainAndroid said:
Is there anyway to contact their executive response or a US team fot help?
Long story short I did the $99 promotion for both my phones, on Monday I got an email stating that they were both canceled with no explanation as to why, but when I called I was told that I was still pending fulfillment (bull). So today I got another email saying that my order was cancelled, again, no explanation. So I called and I was told that they were both canceled, and the rep can't figure out why or what happened. He said he also can't re order the bundle, I asked if it was possible to just get the headsets at least and he said no. I've gotten a run around the past three days as to why my order was cancelled, and no explanation. So if anyone has any ideas on how to push this further up that would be great. I registered on the 19th, paid on the 20th and was in limbo till Monday when I got the email saying it was canceled.
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Click to collapse
They have the worst customer service ever. I filled out for the promotion for just the free one and I never got anything back so I ended up calling and they put me down for the $99 bundle which they are now sold out of and won't let me switch to the free one. And plus you have to wait 2+ hours just to get a hold of anyone.. So I hope someone can chime in on how to reach a higher person there

sparky2029 said:
They have the worst customer service ever. I filled out for the promotion for just the free one and I never got anything back so I ended up calling and they put me down for the $99 bundle which they are now sold out of and won't let me switch to the free one. And plus you have to wait 2+ hours just to get a hold of anyone.. So I hope someone can chime in on how to reach a higher person there
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Click to collapse
Yeah, it has been a huge pain to get this figured out.

Well, got my email yesterday on the free giveaway, 4-6 weeks till it arrives hopefully.
Sent from my SM-G950U using Tapatalk

I got the email approving my $99 bundle last night and everything went through when I followed the link to order. Hoping I actually get something in the mail, lol

I got the free one and the 99 $ one.... I signed up for the 99$, got an email to order the free one instead. I called, they put me down for the 99$ one again and I got the email and completed the order. The next day, they shipped me the free one..... And 3 weeks later, the 99$ one shows up on my doorstep. They really screwed this up...... I didn't ask for nor want two of the VR headsets, but I got them anyway.