Database Users

Disappointing service from MobilePhonesDirect

This is just a warning to others thinking about using MobilePhonesDirect, They may seem cheap but they are pretty useless.
I pre-ordered my new HD2 from MobilePhonesDriect last over a week ago. They promised that they would have stock ready for dispatch on 12th Nov for delivery via Royal Mail special delivery before 1pm on 13th.
I ordered:
HTC HD2
18 Month @ £25pm
200mins, 200txt, unlim data.
Handset = £132
So I took the day off work today to wait around for it. Did it show? No of course it didn't
Now I look at their website and it says they have the HD2 in stock and if you order before 3pm you can get next day delivery. Also the handset price has gone down from £132 to £107 and they are throwing in a free 2GB micro SD card.
Hopefully I'll be able to cancel my pre-order and just reorder at the cheaper price. What is the point of taking pre-orders if you can't supply the customers. They'd even sent me a mail earlier in the week saying they had easily enough stock to supply all pre-orders.
Of course their customer service team isn't answering the phone and also not responding to emails. I feel very let down by this bunch of clowns. I was hoping to be playing with my new phone all weekend. Now I just have to be content with watching all the other people's videos on YouTube who did get theirs on time.

I actually recieved my hd2 from them today, but have to agree, their customer service is appalling.

I actually recieved my hd2 from them today, but have to agree, their customer service is appalling.
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You're one of the lucky ones.
I wouldn't particularly mind but they basically lied to me. I figured it would be just my luck not to catch the post today and maybe have to wait til monday. But they specifically said they had enough stock to fill all their pre-orders but after that other would probably have to wait til mid Dec for their phones.
That's why I pre-ordered.
Now they're saying they've got loads in stock and put the price down
Did you get a free 2GB card with yours?
What plan did you go for?

I had a 2 gb card, leather pouch on the combi 30 web n walk 18 month contract, free phone.

OK, so they must have heard me ranting.
I just got an email at 7pm on a Friday night saying that my phone has been dispatched. Fat lot of good that'll do me as they won't deliver on a Saturday so it'll be Monday when I get it but Tuesday before I can pick it up from the depot. I should have just held on and bought it today for the cheaper price. Grrrrr
Right, rant over, sorry folks.
Moral of the story. Be wary of promises that sound too good to be true.

owz206 said:
I had a 2 gb card, leather pouch on the combi 30 web n walk 18 month contract, free phone.
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Wow you did ok so was the 2gb and pouch expected or complete surprise?
Chimp - i'm in the same boat as you, I was also looking forward to playing with the phone but now will be watching others play with theirs...sad LOL.
I'm sure their is more to life then this.

Well, at least you have got your email. I got all excited when I had the in stock, deliver Friday or monday message. Couldn't get reponse by email or phone, shame I have people with me Sunday for the day and if they saw and tried it i reckon MFD would have seen a couple of orders.
No email saying despatched for me so I can only hope they will still be packing/posting tomorrow and there's still a chance for Monday.

As a matter of interest what's happened to your status on the site now you have had your despatched email?

It just says 'Status - Complete'.
I got this in an email at 18:52 13/11/19
Dear Mr Matt Johnson
Thank you for placing your order with Mobile Phones Direct.
Your Order has been despatched .
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Click to collapse

Royal Mail do Special Delivery on Saturdays, don't they?

I think in this thread or a MPD one in the Leo forum it was said that in some areas the Post Office delivers on a Saturday but it's a bit hit and miss as to where - technically it's next "working day" and that normally means Monday to Friday.

They do but for a £2.50 additional charge. I doubt that MFD are going to shell out for that considering they only charged £3 P+P and the cheapest Special delivery charge is £4.95

My understanding is that they deliver Special Delivery on Saturday, its just not guaranteed unless you pay the extra, so more often than not a package will arrive on Saturday. But I'm probably wrong!

Well I won't hold my breath (but I will be crossing my fingers in hope)
Man, I need to get out more

chimpsinties said:
Well I won't hold my breath (but I will be crossing my fingers in hope)
Man, I need to get out more
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Your not on your own mate, there are loads of us. Check out the other thread in this section of the forum.... Loads of us.

Yep, I should get out more, and will once I can take my HD2 with me. :
10.04pm I received the "Your order has been dispatched message".
Peace now reigns.
Worde case is that it goes into the post tomorrow for monday delivery but I am holding out for their having got it in the post earlier but only updated the computer system late and there might be a slim chance for tomorrow. (The odds are better for that than they are for me to win the lottery).
At least they had their stock on the 12th - I have read some suppliers missed out and it's no chance for a phone before Tuesday or Wednesday next week.

chimpsinties said:
OK, so they must have heard me ranting.
I just got an email at 7pm on a Friday night saying that my phone has been dispatched. Fat lot of good that'll do me as they won't deliver on a Saturday so it'll be Monday when I get it but Tuesday before I can pick it up from the depot. I should have just held on and bought it today for the cheaper price. Grrrrr
Right, rant over, sorry folks.
Moral of the story. Be wary of promises that sound too good to be true.
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That's another way to see what a mess of a company MPD is, you pre ordered a week ago and got despatched today but what me that ordered 16 of Oct so as every body can see they have a big mess

I can confirm 100%.
Hopefully it will (eventally) arrive ok and I'll never have to deal with them again. I go out of my way to avoid companies that provide such a pathetic level of "service". Had I known what an utter failure their part in this would have been, I would have waitied for someone else to have a T-Mo contract available for it.
Can't wait to see the last of these jokers.

can i play devils advocate?
Sometimes.. you will end up with a few delays but patience is the key here - and if it doesnt arrive on Monday then I would complain.. But in the meantime I wouldnt slag them off too harshly - its a pretty awesome phone so they will have had a busy few days.
Although you do have a point about the price dropping within the space of a week that certainly would get my goat.
i too have to wait till Monday for mine! worth the wait I hope.

I spoke to MobilePhonesDirect yesterday and was told that they had had a few problems with their system, owing to high demand.
Whether you believe this or not is up to you!
Where I live most parcels sent via special delivery on a Friday WILL arrive the next day, they just cannot guarantee it....and the assistant said it could well come tomorrow.
I ordered mine on Tuesday on the T-Mobile Combi 30 plan, 18 month.
As it happens I already have an HD2 anyway: It's a beautiful device, but to be honest I'm terribly disappointed with the keyboard, and being as typing is crucial to me as a textaholic I'm hoping that HTC will release an updated keyboard that behaves as well as that on the Hero.....for me this one just won't do, and i've been testing out some alternatives......but that's another story!

Streak from Dell

ellloooo has any one got one from dell yet i ordered mine last Thursday and they estimate delivery around the 21st why so long i don't know,just wondering if anyone has one from there because i hope its unlocked Sim free like they state on there website

Hi
They just called me and informed that they are out of stock and couple of minutes lather i just got email that my order was cancelled! and it was due to delivery 19th.
I got one from o2 notused but i need one unlocked.

mahatma said:
Hi
They just called me and informed that they are out of stock and couple of minutes lather i just got email that my order was cancelled! and it was due to delivery 19th.
I got one from o2 notused but i need one unlocked.
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Now that is a bummer hope i am not the same did they take your money because they have of my cc
I got one from car phone wharehouse first but sent it back because they said it was unlocked but it was not.
I feel sick now you have just told me that,i have just gone to their website and went through the order as if i was buying one and it says nothing about them being out of stock .
They should put it on the website

Just ordered one from Dell on the NHS Employee Purchase Program - £413, but delivery estimated at the 19th.
I tried one at my friendly local CPW and it was locked to O2 - bit of a cheek for a device that's listed as SIM-free...
I've found Dell's delivery dates to be pretty good, so here's hoping for the 19th...

elbowz said:
Just ordered one from Dell on the NHS Employee Purchase Program - £413, but delivery estimated at the 19th.
I tried one at my friendly local CPW and it was locked to O2 - bit of a cheek for a device that's listed as SIM-free...
I've found Dell's delivery dates to be pretty good, so here's hoping for the 19th...
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Did you order yours today and got a delivery date of the 19th
I ordered mine last thursday and got a del date of 21st

elbowz said:
Just ordered one from Dell on the NHS Employee Purchase Program - £413, but delivery estimated at the 19th.
I tried one at my friendly local CPW and it was locked to O2 - bit of a cheek for a device that's listed as SIM-free...
I've found Dell's delivery dates to be pretty good, so here's hoping for the 19th...
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hi do you mean nhs discounts give us a link mate cheers did you use quidco 10%?

lufc said:
Did you order yours today and got a delivery date of the 19th
I ordered mine last thursday and got a del date of 21st
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Yes, that's correct... would suggest that they're waiting for a delivery from China...

treble4 said:
hi do you mean nhs discounts give us a link mate cheers did you use quidco 10%?
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You need a discount code from your Dell Account manager then you can ring the EPP hotline and order at the discounted price... normally its a 3% discount but the Streak is an extra 7% off until July 31st... As far as I'm aware the discount is available to employees of any company with a corporate account at Dell, including NHS, Local Govt., etc.
EPP phone number is 0870 907 5683 (although I was re-directed to a different number today)

elbowz said:
Yes, that's correct... would suggest that they're waiting for a delivery from China...
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Looks like they pluck the delivery date out of the air i hate waiting

I ordered 29th of June and my EDD was 19th July but yesterday they called me to tell that they are out of stock. After that phone call I noticed that my order was cancelled. Of course I contacted their live chat to ask what is going on and they apologised and asked if I remember who called me but I did not remember the name. After that they called me back to confirm new order so my new order is 5th July and delivery date is still 19th July but when I asked when it will be delivered I was told that 2-3 working days so I asked again if it will be this week and it was confirmed that Yes it will be this week as my order already finished production period.
So probably the container from china is already somewhere in the docks.

I think i will give them a phone watch this space

going to call the HM forces discount number in a bit. gona try and get full 10% discount and get the ridiculous postage of £20 taken off. will report back.

Just phoned up Dell then had a live chat with one of them and they both tell me its a new product and there is still an interim period of 10 days after your order before it can be shipped so basically BULL SH-T EXPECT IT WHEN IT ARRIVES why am i so impatient lol

BIG UPDATE !!!!!!!!!!!!!
just went on line to have a look at my order status and BLOW MW DOWN it says SHIPPED so it looks like the phone call complaining did the trick after all

dells online chat feels like a bot. total waste of everyones time dealing with them that way.

lufc said:
BIG UPDATE !!!!!!!!!!!!!
just went on line to have a look at my order status and BLOW MW DOWN it says SHIPPED so it looks like the phone call complaining did the trick after all
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Mine has shipped too... in fact tracking shows it to be at WWI Hinckley so should be here tomorrow!!!

elbowz said:
Mine has shipped too... in fact tracking shows it to be at WWI Hinckley so should be here tomorrow!!!
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Happy days same here and if you look on the Tracking sheet it says delivery as 07/07/2010 so you had better get ready lol

Mine ordered yesterday just changed to shiped.

Same here, I ordered mine last week and have been annoyed by the ETA of 21/07 but I am pleased to see that it is shipped....
Time to pimp it out with some accessories- a Zagg shield and their case seem like the best options.

All these shippings they must have found that pallet they lost at the back of the warehouse lol

[Q] mobile phones direct - new email about pre-order

i have been emailed about my pre-order from mobile phones direct and now they are saying that delivery wont be in october, but they will start shipping on the 1st of november
i was hoping that i would be in the first shipments as i ordered on the 4th of sept
what do you guys think about this delay - i am seriously considering another phone, the blackberry i have now i doing my head in!
here are the emails weve been sent about the preorder:
Dear Customer
Many thanks for your order for the exciting new Desire HD!
Today, we can confirm you will still be one of the first customers to receive this amazing new phone.
We are expecting to be able to fulfil your order in the next 15 working days which means your Desire HD should be with you by the end of October.
There is no need to call us, we promise to update you with further information next week!
Kind regards
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Dear Customer
Your new HTC Desire HD!
The latest information regarding your delivery has not changed - ‘we are still expecting to be able to fulfil your order by the end of October’.
This will have no impact on you being one of the first customers to receive this amazing new phone!
There is no need to call us, we promise to update you with further information next week.
Kind regards
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Dear Customer
Thank you for your order of the stunning New Desire HD.
The demand for this product has been tremendous and unfortunately there has been a delay in getting supplies in the UK. This has meant they are in very short supply everywhere.
The good news is our shipment has been confirmed. We expect to commence deliveries during the week of the 1st of November.
We appreciate that you have been inconvenienced. We apologise on behalf of HTC.
What happens next? We will email you on the 1st of November confirming your delivery date.
Thank you and sorry for the delay.
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you could just wait ?, 1st of november is only 1 week away its not that long
at least you have a phone to use in the mean time i sold mine so i could buy the DHD imo dont be so impatient

I was in the same position as you however I ordered from e2save (part of the carphone warehouse) on Saturday via quidco, the deal was cheaper and the parcel is out for delivery today by DHL.
Needless to say I have cancelled my MPD order today, so much for utimate HTC partner!

actually if you are getting a run around like that then i would cancel and order with someone else just for the principle of give **** service then lose a sale

Yes I cancelled my order too with MPD after waiting for many weeks. The funny thing is they didn't seem to care about me cancelling, no apology for delay or trying to convince me not to cancel, just confirmation to say they have cancelled.

*BOWS DOWN*
THANKYOU! i have emailed MPD to cancel the contract, called E2Save (quidco just didnt work for me )
I got twice as many minutes, more texts and the handset price was cheaper!
AND its being delivered tomorrow!!!!!
*BOWS DOWN*
packetlos said:
I was in the same position as you however I ordered from e2save (part of the carphone warehouse) on Saturday via quidco, the deal was cheaper and the parcel is out for delivery today by DHL.
Needless to say I have cancelled my MPD order today, so much for utimate HTC partner!
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panyan said:
*BOWS DOWN*
THANKYOU! i have emailed MPD to cancel the contract, called E2Save (quidco just didnt work for me )
I got twice as many minutes, more texts and the handset price was cheaper!
AND its being delivered tomorrow!!!!!
*BOWS DOWN*
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Just a heads up, I ordered from E2Save on the 21st October and they still haven't shipped the phone, DHL tracking says 'Parcel data received awaiting coll'. I emailed them this morning and i'm still waiting for a reply.
Won't be a happy bunny if you get yours before me

I canceled my order with mpd last week. Ordered one from onestopphoneshop today £5 a month cheaper and should be dispatched today. Will update once I have dispatch notice.

panyan said:
*BOWS DOWN*
THANKYOU! i have emailed MPD to cancel the contract, called E2Save (quidco just didnt work for me )
I got twice as many minutes, more texts and the handset price was cheaper!
AND its being delivered tomorrow!!!!!
*BOWS DOWN*
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lol no problem, I am gutted because my wife was out when DHL came so I have to wait until tomorrow to get my grubby mits on my DHD!

It's probably worth noting that I spoke to MPD this morning and they have had a shipment in and will continue to get them this week so should be dispatching them on a first come first served basis.
I'm hoping the guy I spoke to is right when he says I should probably get mine tomorrow or Wednesday, but I'm guessing Wednesday now.

bugail said:
Just a heads up, I ordered from E2Save on the 21st October and they still haven't shipped the phone, DHL tracking says 'Parcel data received awaiting coll'. I emailed them this morning and i'm still waiting for a reply.
Won't be a happy bunny if you get yours before me
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the woman i ordered with today said they got a shipment of 140 just when i was ordering so it said "in stock" and so she said that i should get it tomorrow
maybe we will both get it tomorrow

Mobile Phones Direct - S*** in Service
I've ordered mine with MPD on 20th September and there is no sign of it.
I got the same email stating that they will update me about the delivery on 1st November...
I never buy with them again...

i think e2save are sending out t-mobile orders first!
i cancelled my vodafone order with them, as i had pre-ordered beginning ov october, only to hear t-mobile orders had been delivered before mine. and that people had ordered them last week, and had them next day !!!
also, all the tariffs keep changing there, last week t-mobile unlimited web 600 was £25 a month, free handset, now its £29.99 handset cost. and the vodafone deal i had has disappeared! now more expensive!!
ive given up, and am waiting til next year and 1.2 ghz ++ devices now.
and hearing all the complaints, it sounds like this is yet another rushed beta device from HTC.

Cancelled my MobilePhonesDirect order. Got it frm Mobiles.co.uk within 24hrs of order
santhoshkumar said:
I've ordered mine with MPD on 20th September and there is no sign of it.
I got the same email stating that they will update me about the delivery on 1st November...
I never buy with them again...
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I've cancelled my order with MPD just 30 minutes before. (helping those poor souls who still believe in MPD and queing there).
Ordered mine with Mobiles.co.uk (free phone + £50.00 Quidco) for the same deal on 26th October 10:00 PM. got it delivered today at 11:00 AM...
Hats off mobiles.co.uk.

I'm so glad I cancelled my MPD order! I've had my DHD since last Monday thanks to me not being willing to wait any more!

Got mine sim free from phones 4 u [email protected] £449.95, i cancelled the expansys £499order, mind you i had rang the phones 4 u northampton, corby, leicester, market harborough, coventry, and kettering branches,
if they try to tell you it is contract only, just tell them you know they sell it sim free, they tend to back down and say something like "i have just checked with my manager and oh yes i see it is available sim free.....sir"
good hunting.

Closing thread.
Topic has been talked about for a long time here
http://forum.xda-developers.com/showthread.php?t=805671
Feel free to post you update there
Cheers,
M_T_M
Your friendly Mod

ATRIX shipped out today!

Just checked my shipping status at at&t.com and it shows my atrix has been shipped FedEx over night and will be here monday the 21st.

I just received my order shipped email from ar&t. Hurrayyy
Sent from my SGH-I897 using XDA App

when did you order? I ordered at like 10am Sunday and mine's still processing...
Although I did get below in my inbox:
++++
Thank you for your recent purchase from.
We inadvertently stated in your order confirmation email that you would receive your order “within three to five business days." Instead, your order should be delivered
on or before March 6th, 2011.
You will also receive a ship confirmation email once your order ships.
Please disregard the delivery expectation that was stated in your order confirmation email from us and accept our apology for any inconvenience this may have caused you.
Sincerely,
AT&T
++++
Further I ordered it as an upgrade and was told before that I'd get the package price... now they're saying I CAN NOT get the package price as an upgrade... If so I'm returning the phone and cancelling all my lines with AT&T I'm done with their crap.

I ordered mine on 2/16 and got the tracking just few mins back...

cajuntigerbait said:
Just checked my shipping status at at&t.com and it shows my atrix has been shipped FedEx over night and will be here monday the 21st.
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I haaate you =(

tracking attached....

n0kia916 said:
I haaate you =(
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+1... ordered it on sunday (almost ordered it at 1am but couldn't figure out how to get the package with an upgrade.) 10 am.
F U AT&T

I take that back! I got my shipping!!!
Ship date
Feb 18, 2011
Estimated delivery
Feb 21, 2011 by 3:00 PM
Btw.. login to att to check status instead of that email with link to check.

I ordered mine yesterday 2/17 @ 3:30p.m.(CST)

Paranoidly checking the order status site every 12 seconds

miztic said:
Paranoidly checking the order status site every 12 seconds
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Ditto... and this thread to see how many of you I can add to my "I Hate" list. lol.

basically anyone who pre-ordered the phone should be getting the phone on the 21st.
i've talked with att and they've confirmed this. the phone will be in retail on 22nd but those that have ordered already will get it 1 day earlier.

overnight shipping and 2 days shipping = both on the 21st ?
whats the point of overnight then

Those of you who already got your notice of shipping today, are you new customers? I heard rumor that AT&T is playing some stocking game where they are shipping to new customers first, then Premier, then contract renewals. I ordered on the 14th early and haven't gotten notice and it was a Premier order. They listed me as back-ordered and I just hope that is a "just in case" if they run out of stock shipping to those before me so I can't point fingers why I don't have mine by the 22nd.

jaidar said:
Those of you who already got your notice of shipping today, are you new customers? I heard rumor that AT&T is playing some stocking game where they are shipping to new customers first, then Premier, then contract renewals. I ordered on the 14th early and haven't gotten notice and it was a Premier order. They listed me as back-ordered and I just hope that is a "just in case" if they run out of stock shipping to those before me so I can't point fingers why I don't have mine by the 22nd.
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I'm not a new customer, Ordered off-contract from premier site. I ordered mine on the 16th. Mine showed back-order at first then changed status yesterday. Login to att website then do their check phone order status. Don't use the link that came from the email to check status because it's not updated.

Mine says the Shipped date was the 17th for some reason but still says processing and has no tracking number

Just called the customer service number and the automated system gave me a tracking number... whew! I was sweatin' it. Stupid online status is good for nothing other than added stress.

Just got my FedEx tracking number. Premier customer, off contract and I ordered it on 2/14/11!
Q: What does your phone have over mines?
A: Dual cores!!

FtrV8 said:
Just got my FedEx tracking number. Premier customer, off contract and I ordered it on 2/14/11!
Q: What does your phone have over mines?
A: Dual cores!!
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No tracking number for me yet. :-/
We cant really take use of the dual cores until we get 2.3, but it still sounds cool.

iceman4357 said:
No tracking number for me yet. :-/
We cant really take use of the dual cores until we get 2.3, but it still sounds cool.
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Incorrect on the dual core point.
Also try calling them that's how I got my tracking # over the automated system. The website didn't show anything.

UK DVP buyers what is your estimated delivery date?

I have order my dvp from dell.co.uk.
originally i was told it should be delivered on 10th march by a rep but the next day i got a order confirmation with delivery on or before the 22nd march.
What delivery dates have you got (UK Buyers)??

You're kidding right? Didnt we go thorugh this BS with the US launch? All this time Dell hasnt sorted out their supply issues, what the heck have they been doing?

efjay said:
You're kidding right? Didnt we go thorugh this BS with the US launch? All this time Dell hasnt sorted out their supply issues, what the heck have they been doing?
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first time i have ever bought something from dell. they sure do have a funny way of doing business.

I did not order one from Dell directly (got mine off ebay from US & unlock code) but a friend of mine told me the same thing this morning. He ordered online the very first day the news leaked that you could order a DVP on Dell UK. Was originally indicated on/before 10th.Mar but now it shows on/before 21st.Mar.

I placed my order on 2nd March.
Estimated delivery date is still reading as 10/3/2011 on the order status. Credit card looks like its been charged, but still not properly showing on the credit card statement (i.e. available amount is less, but a Dell particular on the statement hasn't been added).
Just gave Dell a call and went around a big circle and they told me email the following address: [email protected] as smartphones are being handled by a different company.
I just emailed them, we'll see how it goes.

just got a order confirmation today (2nd one) i went to check my status on my order to fin they have canceled my order and redone the order (what explains why i received a second order confirmation) giving me a new order number and a date of 28/03/11.
so its delivery date has gone from:
10/03/11
to
22/03/11
to
28/03/11
I wonder if i will ever get this phone. I guess this would match the march 21 release date for nodo that has been said on znet today.

Wish I could get an update! My order status page still says 10/3/2011. Emailed the address Dell told me to email two times, and no reply.
I actually received a call from them the day after my order (3/3/2011). But the moment I picked up the phone they hung up. No recall or second attempt to my mobile.
Ridiculous. I've always been an advocate of Dell, but that was Dell Asia Pacific which are MILES better than Dell UK. Dell UK is useless, and utter garbage.

Ganondolf said:
just got a order confirmation today (2nd one) i went to check my status on my order to fin they have canceled my order and redone the order (what explains why i received a second order confirmation) giving me a new order number and a date of 28/03/11.
so its delivery date has gone from:
10/03/11
to
22/03/11
to
28/03/11
I wonder if i will ever get this phone. I guess this would match the march 21 release date for nodo that has been said on znet today.
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Out of interest sakes, what was your order date, and what is your order status currently in?

GeneNZ said:
Out of interest sakes, what was your order date, and what is your order status currently in?
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i ordered it on the 28 feb.
you should try the online chat ( bit like messenger text chat) you can find it under sales support on the uk website. ask them for a update (but dont expect much their support team are crap)

Ganondolf said:
just got a order confirmation today (2nd one) i went to check my status on my order to fin they have canceled my order and redone the order (what explains why i received a second order confirmation) giving me a new order number and a date of 28/03/11.
so its delivery date has gone from:
10/03/11
to
22/03/11
to
28/03/11
I wonder if i will ever get this phone. I guess this would match the march 21 release date for nodo that has been said on znet today.
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Click to collapse
So I got my ordered automatically cancelled and a new order created, just like you. New ship date is 29/03/11.
Ah well, at least I heard from them and this is something happening in the background.

I noticed on the Dell UK website, they are now charging the device at a lower cost - £365.13. It was £383 a few days ago.
Now for those people that ordered early, they have cancelled the order at £383 and created an new order at the new repriced the device at ~£365. Thing is, they are now charging us early buyers double the freight than what is normal, so they can get it to the price it was. i.e they are screwing us over.
What I mean is this:
Prior to price change:
£386.65 + VAT + Free Freight (if ordered before 3/3/2011) = £463.97
With new price change
£368.13 + VAT + £18.52 (freight) = £463.97
Now if you go the website and configure the device again, freight is only £9. They in essence they are charging us double the freight so they can charge us at the same price that we had ordered it at.
The stupid thing is that I ordered early to avoid the freight as they had an offer saying free freight if ordered before 3/3/2011. What makes it even worse is along with doing this, they pushed the delivery date back by 3 weeks.
I've written into Dell and told them to remove the freight altogether otherwise I'm cancelling my order.
I'm going to call them and blast them tomorrow.

GeneNZ said:
I noticed on the Dell UK website, they are now charging the device at a lower cost - £365.13. It was £383 a few days ago.
Now for those people that ordered early, they have cancelled the order at £383 and created an new order at the new repriced the device at ~£365. Thing is, they are now charging us early buyers double the freight than what is normal, so they can get it to the price it was. i.e they are screwing us over.
What I mean is this:
Prior to price change:
£386.65 + VAT + Free Freight (if ordered before 3/3/2011) = £463.97
With new price change
£368.13 + VAT + £18.52 (freight) = £463.97
Now if you go the website and configure the device again, freight is only £9. They in essence they are charging us double the freight so they can charge us at the same price that we had ordered it at.
The stupid thing is that I ordered early to avoid the freight as they had an offer saying free freight if ordered before 3/3/2011. What makes it even worse is along with doing this, they pushed the delivery date back by 3 weeks.
I've written into Dell and told them to remove the freight altogether otherwise I'm cancelling my order.
I'm going to call them and blast them tomorrow.
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I have also contacted dell by email as they are charging me £458.99 and if i order the same dell venue pro (including vat and shipping) it is saying £449.80 (including shipping and vat).
very strange why dell giving out lots of different prices for the same product.

Ganondolf said:
I have also contacted dell by email as they are charging me £458.99 and if i order the same dell venue pro (including vat and shipping) it is saying £449.80 (including shipping and vat).
very strange why dell giving out lots of different prices for the same product.
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Sorry I've been quite busy, so I didn't manage to reply you via PM.
Looks like you were screwed over by Dell also. Sucks to be one of the first.
I emailed them demanding they remove the shipping altogether (since I was promised no shipping), and they actually emailed back the following:
I hope this finds you well. I'm sorry to hear that you were charged more than what was offered to you on order#: XXXXXXX. I have requested that we waive the shipping fee fo £ 18.52 on the new order. However, we will need to wait for the order to ship out first before we can process a refund. Please reply to this email if you're ammendable on this. I will wait for your response. I have assigned Service Request#: XXXXXXX as our reference for this issue.
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No update yet?

just an update.
my dvp order has changed status to in production about 2 days ago.
meaning that it should be sent by early next week (my guess). hopefully i should receive it by mid to the end of next week.

At last i think it may finally get released!! all suppliers are now saying the 26th for stock, i've found one supplier that had some in, called them and spoke to them, had them check they were actually on the shelf, and they confirmed that, put the phone down made the order on their website, now it says on their site on back order stock on the 26th, so i think they may have had a telling off from dell, or someone higher looked and said "we cant ship those yet" but at last looks like the phone will finally get full release in the uk!! FYI those that are buying from Dell direct, clove are doing them for 420 inclusive of VAT + £8 Delivery charge.
so thats another 30-40 saving for you all!

karldonteljames said:
FYI those that are buying from Dell direct, clove are doing them for 420 inclusive of VAT + £8 Delivery charge.
so thats another 30-40 saving for you all!
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clove has the 8gb model for £420 + £8 for delivery (428)
dell has it for £449 including postage (go to the small business part of the website as its £10 cheaper than the normal customer part, dont ask me why) is for the 16gb version.
so its £21 more for a extra 8gb

I would wait until you get your VP and then if they don't refund you open a dispute with your bank/credit card company.
That will get you the difference back - maybe even more than the difference back depending on how pro-active Dell are about disputing prices.
My experiences of it are that I have never been charged for a disputed purchase ever after raising it with the card company so it is worth it should they not change the price.
I would also add that if you do dispute it - tell the cc/bank that you were over charged for an item you did not want.
I have a US unlocked VP and I am currently trying to see if I can get Dell to exchange it under warranty as its sliding mechinism is not straight and it freezes alot. I can live with this if
I have to and I don't regret buying it from the US but if Dell will honour the warranty then I will certainly try and get a better VP.

another update
no change on status and no money removed from account. i have email dell again and asked for a status update and when it will be sent. i have also asked if their warehouse works weekends as if they dont and its not sent tomorrow i will not receive it on moday (the estimated delivery date).
hopefully i get a responce to my email but i wont hold my breath.
its a bit anoying that their call centre is only open 9-5 mon-fri and thats when im at work.

Dell is an absolute waste of time in my opinion.
I ordered the phone on the 2nd March on its website. When I checked back a few days later I see that for some (still) unknown reason the order had been cancelled.
I emailed them and asked why it was cancelled and why I had not been emailed to let me know.
One of their support bods apologised and re-ordered it.
The estimated arrival date was and still is set for the 24th March!!
I also emailed them on the 13th and asked if I would be paying the cheaper price rather than the more expensive price on the launch day. Have received no reply!!
I emailed them yesterday also asking them what use the status page was if it is not kept up to date and when I might receive the phone. Have received no reply!!
What an absolute joke of a company. I have a good mind just to refuse delivery of the item when it does eventually get round to sending it out.
As spinstorm says, I won't hold my breath.
Paul.