Database Users

Unbox my Xoom: 1 thing really pissed me off

Unboxed my Xoom today. I can't say I don't like it, but there is one thing that really pissed me off. I paid $800 for it, and I knew very well that the price will soon drop but I still bought it. I thought I would be treated with great surprises. But the moment I opened the box, I found that there's NOTHING wrapping my Xoom. Yes, there's a plastic sheet protecting the screen, but it's covered with fingerprints (and dusts.) I am not even asking for a fancy velvet bag. Just put that damn thing inside a plastic bag, please. It costs Motorola, may be 2 cents?
Oh, and the box's cover wasn't even taped (and it's very loose.) Motorola has a lot to learn when it comes to packaging.
Anyway, this tablet is still by far the best tablet experience one would get for the Android platform.

Agreed.
Fancy light table BTW.

Mine was practically hanging out of the box when I got it.
Sent from my Xoom using XDA Premium App

unclench the anus and just unwrap the thing. straight edge with an xacto to open the data cable? really?

Yeah not as pro as HTC... but seriously I love this thing
Sent from my Xoom using XDA App

ixobelle said:
unclench the anus and just unwrap the thing. straight edge with an xacto to open the data cable? really?
Click to expand...
Click to collapse
ahahahh
I was thinking the same

Motorola should've taken down notes from Apple. Apple does pay a great deal of attention to packaging. I love how Apple packages products.
I agree. The day the Xoom launched, I was the first to come in without pre-sale receipt along with another dude who has already preordered online with his receipt, I was exciting but until I saw the Xoom... my face actually dropped when I saw a Verizon representative (inside Best Buy) bringing the Xoom out and it wasn't sealed. I like opening sealed things. What the heck.

I'm with ya.
When I bought my $30,000 car, it didn't have a cover either, pissed me off.
(sorry, couldn't help it, a few goodies in the box always adds to the experience)

I agree with the not taping the box closed, but I take it you've never bought an apple product? They are continually praised for thier packaging which is almost exactly like the Xoom was packaged.
I'm fine with it as the entire thing was wrapped in plastic already if you didn't notice.

Sounds a bit dodgey to me,usually most new mobile phones and tablets have a seal on the box,and on the seal are the words DO NOT ACCEPT IF SEAL IS BROKEN. How do you know someone's not been having a quick play with it and then done a factory reset.
Sent from my GT-P1000 using XDA App

Sounds like you got someone's sloppy seconds. Either that or the model that the entire sales force for that store was trained on.

Yeah mine nearly fell out of the box as well, but it had protective shipping tape around the entire thing.

ChongoDroid said:
Yeah not as pro as HTC... but seriously I love this thing
Sent from my Xoom using XDA App
Click to expand...
Click to collapse
Man the HTC Evo package was ****ty. Minimalist, yes, but it looked like a tuppaware box (however you spell it).
I was surprised the Xoom boxes weren't even taped either. And since they had to look at the number on the back of the Xoom Best Buy totally killed the unboxing experience for me.
My gf thought I was a total nerd for thinking about doing an unboxing video, but after the unboxing cherry was popped, there was a TINY bit less of excitement.

ChongoDroid said:
Yeah not as pro as HTC... but seriously I love this thing
Sent from my Xoom using XDA App
Click to expand...
Click to collapse
WTF?!?! Did you go to Seattle to buy this thing??? Lucky bastard.

Sorry to hear that. But was it wrapped with plastics all around? Cuz mine was when I first got it.
Sent from my Nexus One using XDA App

Mine was wrap..quick question, does everyone xoom back cover where the top and bottom cover meet has a slight creak when depress between the left speaker and camera?
Sent from my Xoom

unclench the anus and just unwrap the thing. straight edge with an xacto to open the data cable? really?
Click to expand...
Click to collapse
You know, I had them ready "prepared" to do some serious cutting to get my Xoom out, but what can I say. I am surprise by the LACK OF THINGS to be unwrapped. The tools were there, instead of wasting all my preparation works, I just put them to use

I agree with the not taping the box closed, but I take it you've never bought an apple product? They are continually praised for thier packaging which is almost exactly like the Xoom was packaged.
I'm fine with it as the entire thing was wrapped in plastic already if you didn't notice.
Click to expand...
Click to collapse
I've asked around, from what I can tell, this is only partially true. What I know so far is that the Xoom from Costco were all wrapped in plastic (the whole box with Motorola's sticker on the plastic wrap), but those from Best Buy were not. I also checked with someone who work in Best Buy and he told me that they didn't take the wrap out. The Xoom arrived unwrapped.

mjbeam said:
Sounds like you got someone's sloppy seconds. Either that or the model that the entire sales force for that store was trained on.
Click to expand...
Click to collapse
I know someone who bought one from a BestBuy and there's a picture of a sales clerk in the gallery when he logged into his Xoom.

Consider how "beta-like" Honeycomb is still. I wonder all these unsealed packaging + fingerprints-all-over are results of some last minute firmware upgrade?
Seeing how the Xoom was launched during CES with hardware ready, but only had video of the UI looping without the real software. I believe most Xoom that are currently selling were manufactured around that time. Just sat there waiting for Google to provide the latest firmwares...

About to cry just dropped my transformer

Went to pick it up and the case was open and it fell on my wood floor grrrr...anyone have this happen to them and get the screen replaced before? How much did it cost??
Sent from my Nexus S 4G using Tapatalk

oh ouch, that hurts my heart. I haven't heard of anyone getting it replaced but I'm sure a simple google search might help. Good luck!

Did some searches online and it seems like 300 bucks to fix...I'm no way gonna pay that much..sux I love this tab...its still usuanle for now ...
Sent from my Nexus S 4G using Tapatalk

Maybe using the HDMI out is a viable alternative for now...
tony1208 said:
Did some searches online and it seems like 300 bucks to fix...I'm no way gonna pay that much..sux I love this tab...its still usuanle for now ...
Sent from my Nexus S 4G using Tapatalk
Click to expand...
Click to collapse

Gorilla glass lol!

i'm crying with you !! Gutted for you man!

claim your hosue insurance should be covered

combat goofwing said:
claim your hosue insurance should be covered
Click to expand...
Click to collapse
this is true if you have contents insurance
Sent from my tf101 using xda premium 1.4ghz

combat goofwing said:
claim your hosue insurance should be covered
Click to expand...
Click to collapse
A brand new Transformer might be cheaper than the deductible

Oh, man, whatever you do: do NOT make a claim like this against your homeowner's insurance. Save that for something major.
Unless, of course, you want to see your premiums skyrocket...

try give Asus a RMA call and ask them for a rough cost to repair...

magicpork said:
try give Asus a RMA call and ask them for a rough cost to repair...
Click to expand...
Click to collapse
Ya that's what I did...gotta mail it in the morning...
Sent from my Asus Transformer Tab

See it as a positive thing! Transformer 2 with Kal-El processor and ICS out soon!

There are a number of ways to fix this without paying anything. None are decent and requires usage of all immoral cells inside your body.

deymayor said:
There are a number of ways to fix this without paying anything. None are decent and requires usage of all immoral cells inside your body.
Click to expand...
Click to collapse
He's hinting at buying one from big box store and returning the one you cracked and saying "I took it out and its cracked"

Donate it to the B70+ root project

Check your household insurance for "portable item" cover clauses as we got stung by this when trying to claim for our laptop. Depending on if you have a big excess and taking into consideration premium increase it might be worth while just looking for a used unit on ebay that you can get an origional receipt with (for a local retailer obviously). Thats what i done and picked mines up for £300 with the keyboard dock. Take your chances but youve always got come back with paypal.
Mines was accidentally sent standard parcels by mistake..........but no i never claimed i didnt receive it lol - tempting though.

Maroon Mushroom said:
Donate it to the B70+ root project
Click to expand...
Click to collapse
THIS. please god this!!!!! you'd be a hero on xda

Replace the screen yourself.

[Q] Broken screen: Replacements?

My 4yr old got ahold of my fire and now I have a shattered screen. Has anyone done a screen replacement yet? Know of any good sources to buy a replacement screen?

How the f*ck did your 4 year old manage to shatter Gorilla Glass?!?!?

CodenameDeadpool said:
How the f*ck did your 4 year old manage to shatter Gorilla Glass?!?!?
Click to expand...
Click to collapse
Lol! That's one thing the youtube video maker didn't test the glass against, kids! Obviously would have had a different outcome.
Sent from my MB860 using XDA App

bubbles7361 said:
My 4yr old got ahold of my fire and now I have a shattered screen. Has anyone done a screen replacement yet? Know of any good sources to buy a replacement screen?
Click to expand...
Click to collapse
I don't have the link, but google kindle fire teardown to see if it would be easy for you to do yourself. If you think it might be, DON'T USE REPAIR UNIVERSE FOR THE REPLACEMENT! Horrible items, slow shipping even if you pay extra for next day, horrible customer service and no phone support. Good luck and im interested to know how your kiddo did that too.
Sent from my MB860 using XDA App

CodenameDeadpool said:
How the f*ck did your 4 year old manage to shatter Gorilla Glass?!?!?
Click to expand...
Click to collapse
Wouldn't put it past a 4 year old to find a way to shatter inch thick steel.

My three yo knocked mine off a table, 24", on day 3 and broke the glass. I called Amazon and they offered me a replacement for $100. I figured it was a decent deal considering the amount of time it would take me to procure replacement glass and to tear apart/put together the device.

pre4speed said:
Lol! That's one thing the youtube video maker didn't test the glass against, kids! Obviously would have had a different outcome.
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
Its like the warranty on my pelican case, covers everything except shark bites, bear attacks, and children under 5.

Amazon will sell you the Square Tade 2 year warranty for $45 and you get 3 replacements during the term. Obivously you don't tell them the screen is already shattered when you call in to order it. Co-workers 5 year old brother got one for chirstmas and broke the screen 3 days later. She bought the warranty about two weeks ago and made the claim this week and Amazon overnighted her a new Kindle.

pre4speed said:
Lol! That's one thing the youtube video maker didn't test the glass against, kids! Obviously would have had a different outcome.
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
I think 2-4 year old kids are one of nature's most destructive forces. Imagine if they somehow organized and decided to focus that power!

As Toonakan said, Amazon offered a replacement for $100. Half the price of new seemed a bit steep to me. There are some 3rd party repair places but they are all about $130. Ebay has some parts for about $50 - $70. I will probably just go with that if I can find a seller that looks trustworthy. I have replaced screens on a few phones and gaming systems over the years, so I am not too worried about doing it myself.
The problem with a less expensive device, is repair costs seem a lot more expensive relative to the initial purchase price.

Anyone had a perfect device from Tesco?

I ordered a device from Currys UK last week however it had the screen raise issue so I got a refund on it.
Decided to order with Tesco for collection @ store tomorrow. I'm just wondering has anyone had one from Tesco and the device has been totally perfect?
Cheers

1 dead pixel but that's it. And I can't notice it unless I run the dead pixel test app. My wife called me sad for even testing it
Very happy with it. Got £10 off, quidco and double club card points. Cash back.
Sent from my Nexus 7 using Tapatalk 2

the0ldman said:
1 dead pixel but that's it. And I can't notice it unless I run the dead pixel test app. My wife called me sad for even testing it
Very happy with it. Got £10 off, quidco and double club card points. Cash back.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
You have no screen separation at all?

I received my nexus from Tesco on Saturday morning and can say mine is perfect. Checked all the "common" issues and my device shows no signs of them! I hope yours is the same!
The only issue I had was the cancellation of my first order due to stock running out...glad I ordered again the day after, I love it

I got mine last friday. I have one dead pixel I noticed today. I did notice a slight screen seperation too but that wasn't a big deal.
The dead pixel however, is annoying. I may return it for a new one.

I ordered from Tesco and have screen separation (screen lifted on the left side and make clicking noise). Which for some strange reason seems to have sorted itself since I pushed it back down after watching a movie. But i still rang, they have a replacement coming for me tomorrow and I simply give the courier my old device.

Mine is perfect from tesco, screen OK, display ok. rooted and running tablet mode without changing the dpi.
Sent from my Nexus 7 using xda premium

JPop360 said:
I ordered from Tesco and have screen separation (screen lifted on the left side and make clicking noise). Which for some strange reason seems to have sorted itself since I pushed it back down after watching a movie. But i still rang, they have a replacement coming for me tomorrow and I simply give the courier my old device.
Click to expand...
Click to collapse
Do they have to put a hold on your credit card like Google do?
Cheers

cined said:
Do they have to put a hold on your credit card like Google do?
Cheers
Click to expand...
Click to collapse
I paid via debit card, but no hold/charge and no questions asked apart from my order number .
Sent from my ASUS Transformer Pad TF300T using xda app-developers app

Collected mine on Friday from Tesco and everything perfect, very happy with it
Sent from my GT-I9300 using Tapatalk 2

the0ldman said:
1 dead pixel but that's it. And I can't notice it unless I run the dead pixel test app. My wife called me sad for even testing it
Very happy with it. Got £10 off, quidco and double club card points. Cash back.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Request a new device dude, you didn't pay for one dead pixel. More could follow down the road, you never know.
Korv said:
I got mine last friday. I have one dead pixel I noticed today. I did notice a slight screen seperation too but that wasn't a big deal.
The dead pixel however, is annoying. I may return it for a new one.
Click to expand...
Click to collapse
Why would this even be a question? Request a new device dude, dead pixels AND screen seperation? You've got to be kidding me!
JPop360 said:
I paid via debit card, but no hold/charge and no questions asked apart from my order number .
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
Click to expand...
Click to collapse
That's legit dude!

I had minor screen lift on left side, fixed by loosening and tightening down the screws, back comes off so easily.
Sent from my Galaxy Nexus using xda premium

nitrox1 said:
I had minor screen lift on left side, fixed by loosening and tightening down the screws, back comes off so easily.
Can't complain at virtual price of £156
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse

I think i will be ordering from Tesco instead of PC World/currys if the standard of their units seems to be good. I will be ordering from Tesco Direct though, too lazy to go and get it

Just received my replacement and it has screen lift straight out the box. Also the courier said he didn't have to paper work to take my old device back . So now I have 2 devices both with manufacturing errors, time to ring up Tesco again

Picked up my 7 yesterday.One very happy owner.
No dead pixels whatsoever.
No screen lift,but if I press really hard on left side,a very slight creak is heard.
I didn't even notice it until I tried to press on the left side.
Don't think it will be a problem but,if it gets worse,I'll use my 12 month guarantee.

Two issues...
-Faint ghosting, not as bad as some people have had though.
-Screen lift, but it's a tiny amount.
In both cases I can cope with how it is right now, but am concerned one or the other will get worse. Obviously returns are easier in the first 28 days due to the no quibble returns policy.
Maybe I should just be happy that everything else appears to work.

Nexus 4 torx screws... Anyone know where I can get 2?

Lg sent my nexus 4 back from repair. They were supposed to replace the screen but never did. Upon receiving the package I noticed those expletives didn't even put the screws back! There are just holes in the bottom. I called to complain but it seems my only option is to send it back in. I don't want those people anywhere near my phone again.
I tried finding the screws online but no real luck. I've no clue as to their exact spec. Only know they are t5 5.2mm torx screws. Can someone help me out? Any ideas where to get a couple... Or have a broken phone they want to sell the screws?
Sent from my often RMA'd Nexus 4, So that I can use the one I'm using now when I get the 6th and hopefully final one.

Why don't you ask LG to send you some screws?
Sent from my Nexus 4 using xda premium

http://www.impactcomputers.com/922-9691.html (package of 5)
like this?

Maybe LG is trolling you for so many RMA's? :sly:
Sent from my Nexus 7 using Tapatalk HD

how about this ebay item (#290843305530) + screwdrivers!
http://www.ebay.co.uk/itm/Fascia-Ho...K_Replacement_Parts_Tools&hash=item43b79ca63a

El Daddy said:
Maybe LG is trolling you for so many RMA's? :sly:
Sent from my Nexus 7 using Tapatalk HD
Click to expand...
Click to collapse
one can only hope.... cause karma's a real *****.

after 5 rmas what makes you think you will be happy with the 6th one? im surprised that these companies let customers exchange their phones this much, there should be a limit then just full refund.

neotekz said:
after 5 rmas what makes you think you will be happy with the 6th one? im surprised that these companies let customers exchange their phones this much, there should be a limit then just full refund.
Click to expand...
Click to collapse
+1 What's the chances one person gets 5 defective phones?
Sent from my Nexus 4 using xda premium

I have mine since the first batch. No problems at all. You must be the pickiest person in the world. On your 6 nexus rma? Damn. By the third one u shoulda asked for a refund.
Sent from my Nexus 4 using xda premium

americasteam said:
+1 What's the chances one person gets 5 defective phones?
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
+1. infinitessimal IMO.

theabsurdman said:
+1. infinitessimal IMO.
Click to expand...
Click to collapse
Wow... lots of hate. I want the phone, so that's why I have so many RMA's. I wanted the cycle to end so I sent it for repair instead. phone came back with no work done but missing the screws on the bottom. Call it karma if you want, but if you think I like going through the play store and dealing with them and their issues and shipping phones back and receiving "new" phones with glue spots, scratched screens, and dead pixels then I must just be a masochist. Am I picky? Sure I am, but other than the phone that would heat up like crazy and reboot multiple times per day despite factory reset, reflashing stock image, etc, all of the issues were screen related. You spend the vast majority of the time on the phone looking at a screen. Plus, this is a nexus... refund... what else is there out there for new hardware, unlocked, stock, etc? I would have paid $700 outright for the thing if google was charging that much, but I expect the phone to have a screen that's defect free.
This isn't something new with nexus/play store devices. Check out the threads on the Nexus 10 regarding screen, and case issues and the exchanges. People are getting devices marked as new with broken seals. I've found with every Nexus (except the Galaxy Nexus) I've purchased, if you get a great one from the start then awesome. However, if you happen to get a dud, you will spend some time trying to get one that's defect free through the RMA process.
For the few that posted some links, thanks, but though they are torx screws of the approximate size, they aren't the exact screws. Seems no one save for the manufacturer sells these. After about 3 hours on the phone in total with LG, they are supposed to send me 2 but they said it would take 9 days to ship. I guess they have to order it from Korea.

I had and lg g2x that I replaced about 6 times before I gave up. I was not being picky, the phones were not functioning correctly. You pay for a defect free device so expect one. At least you are getting the screws sent.
Sent from my Nexus 4 using xda premium

I hate to resurrect an old thread, but I guess you just got screwed by LG - pun totally intended :laugh: Sorry, it just had to be said.
On that note, rather than RMA'ing my N4 for a defective screen (well, it sure cracked pretty easily!), I just ordered a replacement front assembly and intend to do the repair myself. Hopefully it arrives this week, because I really miss my Nexus!! If I was planning on spending $600 on a phone, I would've went with an Optimus G or Xperia Z, but I figured I could save a few bucks by going Nexus, and the developer support around here is bar-none! Alas, with this replacement screen, I spent that much anyway... Still ticked off about it, but what can ya do...
So, since it's been a couple months, how about a status update. Did you get the screws? Another device? Are you happy yet? Please, do share.

I'm pretty sure he got the screws from the last time I talked to him.
And to those hating on him are u kidding me. He paid for a fully functional phone and that's what he deserved. He did nothing that I wouldn't have done and he had some pretty defective phones trust me. So before judging know the whole story because like someone said on this thread "karmas a b*tch".
Sent by my Kitteh he chews on muffins on my Sexy Nexi 4 using Tapatalk

americasteam said:
+1 What's the chances one person gets 5 defective phones?
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Jayrod wasn't and isn't being picky, I've seen pics of the defective n4's and let me tell you, they were very defective! It happens, he didn't want to keep playing the rma game, but he paid for a defective free device. None of the phones he was sent I would keep if they were given to me. Nobody likes to have money on their credit cards tied up, do you know how much money was on hold for those devices? A lot. Not that he cared about that, but keep that in mind when making remarks. These phones weren't sent to him without some sort of hold. Who would go through that for something miniscule?
Sent from my GT-N7000 using Tapatalk 2

Yeah, I completely agree with those statements. I'd hate to be in a situation like that, especially considering my "credit card" is actually a debit card with Visa, so those "holds" would be on my real money. It's bad enough I barely went 5 days with my Nexus before the screen broke, but to RMA a device 5 times is a little ridiculous - not necessarily for Jayrod's part, but the fact that he's had so many problems for something he should have had defect-free in the first place. After the first 2 RMA's, someone at Google and/or LG should have personally inspected the third device to absolutely be sure with 110% certainty that it was perfect. OK, so I made a little joke earlier, but I really do feel for the guy. The quality control issues have been nuts, and hearing stories like this makes me wish he would just be given a free N4 just for all the trouble! For all that and then getting back an unfixed phone with missing screws is just unforgivable. I could understand his frustration and just wanting what he paid good money for! Which is why I now hope he's finally got a good one.