Database Users

Asurion.. claiming lost instead of damaged

If I claim damaged to asurion will they make me send in my phone(bricked)? vs.. claiming lost phone I can keep my original? .... is this cheating?

Cheating? No.
Insurance fraud, a criminal act? Yes.

is me bricking the phone covered legally? If I tell them I messed it up will they cover it?

Un-brick it....seriously. There is enough information on this fora to fix 99.9999999% of all problems with this phone. Stop being lazy.

Well.. I've got an galaxy s 4g.. so not so easy..I've been fairly persistent in trying for about 3 days.. problem is no .pit file available. I've tried everything.. get a couple tar's to load about 95 percent but fail right at the end. I do have an extra tmo phone i can use for the time being but the sms4g forum is a very small group compared to the vibrant community here. I know something will probably come out in time but the way things look on our board it could be some time.

You're in the wrong forum...

It is insurance fraud....get F*cked if you are trying to "beat" the system. You knew what could happen if you played around, and now you want to wash your hands of it. Have patience.

I mean you could tryv and play the pitty game and say "i master reseted it and it broke idk whats going on?!?" Then hope they dont find out. And if they do say you have no idea what they are talking about.
(waits for trolls to say zomg thats wrong!)
I use swype so expect bad grammar and errors

Zomg that's wrong!

Insurance don't care what you've done to the phone as long as your willing to pay the deductible.
Its warranty repair that's void by rooting
Sent from my SGH-T959 using XDA App

Shortbus-Driver said:
Insurance don't care what you've done to the phone as long as your willing to pay the deductible.
Its warranty repair that's void by rooting
Sent from my SGH-T959 using XDA App
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Exactly, pay the deductible and doesn't matter what happened to phone.
Sent from my SGH-T959 using XDA App

krackers said:
Zomg that's wrong!
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Beat me to it

Do you get a brand new phone if you pay deductible ?

VICosPhi said:
Do you get a brand new phone if you pay deductible ?
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No a refurbished one.
Sent from my CM7 Powered Vibrant

Shortbus-Driver said:
Insurance don't care what you've done to the phone as long as your willing to pay the deductible.
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Click to collapse
In that case, I'd say they also don't mind raising the rates for everyone to cover all the extra payouts caused by these sort of folks. Sure insurance goes up every year but if you think this irresponsible behavior has no bearing on that then I must strongly disagree.

beren28 said:
Cheating? No.
Insurance fraud, a criminal act? Yes.
Click to expand...
Click to collapse
Cheating? Yes.
Broken devices are still worth money. A bricked phone can still be reflashed by the manufacturer and resold as a refurb, or components from it can be reused on other damaged/broken devices.
If you report it damaged you have to send the device back. Lost, you don't because you obviously don't have it. Stolen, you don't, but you'll need to provide them with a police report # to get a replacement.

Well I struggled a bit with this.. but bottom line is I had no intention of damaging the device.. kinda like if I took it to a water park and it got wet...or when I take it when I go jogging I know I'm at risk at dropping it. It's not like I damaged it on purpose just to get a new one. So I made the claim and was honest when describing the damage... it said I needed to call them for them to research my damage more.. so I called and they didn't ask me anything.. just where I want the new one sent. They also told me I had the option of sending the damaged one back or not.. if I didn't that Tmobile would charge me another $30 dollars. I specifically asked her if I wanted to keep it for future problems like glass breakage or something else and she said it was totally up to me and just to remember the $30 dollar charge.
So tonight someone posted a .pit file and of course it worked and I'm back up and running so tomorrow I'll call and let them know it started working again and will send the replacement back and hopefully get my $130 returned sooner than later. THanks for the replies.. was good to get some feedback.

beren28 said:
Cheating? No.
Insurance fraud, a criminal act? Yes.
Click to expand...
Click to collapse
so is $7.50/mnt....................lol

archie53 said:
No a refurbished one.
Sent from my CM7 Powered Vibrant
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Thanks, wow I didn't know that, I'll probably cancel my insurance then. It sounds more like a rip off now, monthly payments + deductible for a refurb? I'd buy it from Craiglist instead I guess...

Thinking about using insurance to get a better phone

So, I have Best Buy mobile insurance, which I pay 10bucks a month.
It's been almost a year, since I bought it with Epic 4g, so I was thinking about using 120$ I spent.
I just read the article about Nexus S 4g getting new 2.3.7 upgrade, so that flared me up a bit about using the insurance to get rid of Epic 4G.
I saw a lot of people few weeks back, whom had full bricks caused by a beta Bonsai rom. I know that those people went to Sprint stores and got new/refurb Epic 4G. Although I think this is 100% user's fault, some people got their new phones for free. So I am thinking about doing that similar thing.
I am trying to get that same rom, or similar and just brick my phone and bring it to BBM. The worst thing that could happen is getting the refurb epic. But I think even it's a refurb, it would still be good as new. This way I can resell epic as new, instead 1 yr old with scratches/wears.
What do you think? Is it just too evil??

I wouldn't rely on it...but if i was trying to brick my phone I'd just check clear bootloader in odin.

Oh really?
That simple to hard brick the phone?
I didn't know ODIN was that dangerous

Best Buy insurance gives you new phones. Usually takes 2-3 business days to get it and they take your old phone. You will either do without, use their loaner or reactivate an old phone. They pretty much don't care why your phone is broke.

Never realized xda supports insurance fraud, this thread should "probably" be closed... just sayin
Sent from my SPH-D700 using Tapatalk

kennyglass123 said:
Best Buy insurance gives you new phones. They pretty much don't care why your phone is broke.
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Came here to say this. When I signed up for BB insurance, they said as long as you can bring it in they will replace it. It can be run over by a car and smashed to bits, no problem. But if it is lost or stolen then you're SOL. So yeah, if you want to get it replaced, why not just drop it in some water or toss it as high in the air as you can and watch it shatter on the cement? If you do that, please record it so we can all watch. hahaha

Insurance fraud????? LOL!!!!! I'm sorry..... With the way the mobile phone industry screws us..... IM ALL FOR GETTING OVER ON THEM...... yep... I said it..... SUE ME!
Sent from my A500 using xda premium

Zeinzu said:
Never realized xda supports insurance fraud, this thread should "probably" be closed... just sayin
Sent from my SPH-D700 using Tapatalk
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this is not insurance fraud. this is one thing insurance is actually for. if you break your device, wether it be in a fit of rage, or a pure accident, you pay a deductible, return the old equiptment, and get a new one. everybody wins including bestbuy on keeping your premium payments, their 3rd party insurer, who makes the deductible, you for getting a new phone, and the circle of insurance goes on.

No deductible with Best Buy.
Sent from my SPH-D700 using XDA App

Zeinzu said:
Never realized xda supports insurance fraud, this thread should "probably" be closed... just sayin
Sent from my SPH-D700 using Tapatalk
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They absolutely do not. This thread probably will be closed but if say he was "clumsy" . pays a ton of money for insurance and has to turn in his old phone to be refurbed...is that fraud?
Sent from my SPH-D700 using XDA App

kennyglass123 said:
No deductible with Best Buy.
Sent from my SPH-D700 using XDA App
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even nicer. i guess thats why its 10 bucks instead of 8 like sprint. i was just saying, this is how indemnity companies make thier money. there is a formula, and they know what they are doing.
hey, i think the better thing about sprints insurance, even though there is a deductible, it covers lost and stolen.

Yes so that has to play into.your insurance decision...are you clumsy, a flash addict (brick), forgetful or in a bad neighborhood...lol.
Sent from my SPH-D700 using XDA App

they do aggressively tell you how to take advantage of it. they did went over it again for me when i bought my tab. "If you drop it in water, make sure you run over it with your car and bring as many parts of it as you can." "Uh, ok."

Insurance is the biggest fraud ever invented in our world.
Sent from my SPH-D700 using xda premium

haha thanks for advices!
If "accident" happen soon, I will definitely use the insurance. But the process looks more daunting.
They also told me that no deductible / accidental damage coverage for the phone. But I did some more research and found that there is a small print, where they have to send my phone for repair. So it takes them at least 3weeks to decide if it is repairable or not. I think their deadline is 30 days, which after that I can be angry at them and they have to give me a new phone.
I found many experiences with BBM insurance is bad. Almost all of them had to do wait 3 weeks.
Although I have retired HTC Vogue, I don't know I would happy without Epic for a month...
haha

austin420 said:
this is not insurance fraud. this is one thing insurance is actually for. if you break your device, wether it be in a fit of rage, or a pure accident, you pay a deductible, return the old equiptment, and get a new one.
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Click to collapse
So let's say I'm tired of my car, I want a new one. So I torch the current car to the ground, and you're saying this is not fraud because this is what insurance is for?

They changed that. Sprint phones are now part of Rapid Exchange. They just order you a new phone. They were all set to order a new one for me for the PRL issue but the day I headed over there was the same day Sprint fixed the error in their network.
Sent from my SPH-D700 using XDA App

Talking about forcefully destroying a phone to exploit an insurance process IS insurance fraud. Saying you are going to "stick it to them" because they "stick it to you" is just as ridiculous... because, guess what. You willingly pay for a luxury item and you accept the charges they want to charge you.
Just like Kodeen said, insurance is NOT a future phone upgrade service, just like how car/home insurance is NOT a future car/home upgrade service. Just remember that if you start exploiting the system, you are part of the problem of rising insurance costs AND revisions of insurance policies. I just await the 1000 threads complaining about how horrible Sprint/Best Buy is because of insurance process changes.
But if you have no decency, I guess what do you care??

kennyglass123 said:
but if say he was "clumsy" . pays a ton of money for insurance and has to turn in his old phone to be refurbed...is that fraud?
Click to expand...
Click to collapse
Yes. If he lies to make the insurance claim, then it's fraud.
If he goes into Best Buy, says he bricked his phone on purpose, and they're ok with that and give him a new one, then it's not fraud. Maybe they would be fine with it, and that would allow him to sleep at night knowing that he got a new phone honestly. If he says he was "clumsy" when he wasn't, or makes up any other untrue but somehow justified-in-his-own-mind claim, then he's lying and committing fraud.
Personally, I agree that $10/month is too much for insurance. That's why I chose not to get it. It's not like anyone makes you go to Best Buy to get their insurance.

playing by the rules is harder , u u d d l r l r b a b a select start makes life easier with the new hotness phone. Business don't go by morals but mear profit.
Sent from my not so epic 4g using XDA App

Taking apart Atrix

Hi everyone, I purchased a used Atrix not long ago for cheap and everything works fine with it but the exterior is kind of scratched up. I was wondering if anyone has had theirs apart to replace parts and if anyone knows where they sell the exterior shell? Thanks guys!

I have torn apart a few Atrixes to clean them and to replace some parts.
Pretty straightforward process.
You can find parts at cnn.cn website.
Google the Atrix disassembly guide. (sorry, I don't have the guide url handy)
Cheers
Sent from my Atrix using Tapatalk

search youtube for a video i have found a few great ones on there
Sent from my MB860 using xda premium

the atrix is very easy to disassemble just a few screws. heres a good guide with pics.
http://www.ifixit.com/Teardown/Motorola-Atrix-4G-Teardown/4964/1
you can get parts from ebay or this online shop that ships from Hong Kong.
http://cnn.cn/shop/motorola-atrix-mb860-c-22_1230.html

I have to do this because I dropped the poor thing in water. I quickly pulled the battery but it has minor hangups (lucky). Major hang up is that headset does not work anymore. I want to warranty and need to change the humidity strip. I will open it but the question is. Is there a deal I have to look out for? Sticker that will break when open maybe? Will att know that it was open thus voiding my warranty and worsev warranting an att FU?
Sent from my MB860 using xda premium

sdlopez83 said:
I have to do this because I dropped the poor thing in water. I quickly pulled the battery but it has minor hangups (lucky). Major hang up is that headset does not work anymore. I want to warranty and need to change the humidity strip. I will open it but the question is. Is there a deal I have to look out for? Sticker that will break when open maybe? Will att know that it was open thus voiding my warranty and worsev warranting an att FU?
Sent from my MB860 using xda premium
Click to expand...
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How about not being fraudulent... that's a possibility. Some ins. companies do replace water damaged devices.. I know my AT&T does.
Sent from my MB860 using XDA App

getyroks said:
How about not being fraudulent... that's a possibility. Some ins. companies do replace water damaged devices.. I know my AT&T does.
Sent from my MB860 using XDA App
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I knew he was a defrauder, I just knew it! Justice triumphs again!

Do you guys have to pay $200 deductible on your atrix? I thought it was $50 like my iphone was.....I only paid $149 for it to begin with

k4zyn said:
Do you guys have to pay $200 deductible on your atrix? I thought it was $50 like my iphone was.....I only paid $149 for it to begin with
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Click to collapse
Att uses a 3 tier program. Tier 1 devices are $50, Tier 2 are $150 and Tier 3 are $200. Atrix is a tier 3 device. So would the iphone 4s, galaxy s or any high end phone.
Its almost not worth buying the insurance. You can save yourself $7 a month and if it breaks buy a used one for around $200-$250 anyways.
But if its not physical damage or water damage att will replace it for free at a local service center in the same visit. I did this as my call speaker broke.

getyroks said:
How about not being fraudulent... that's a possibility. Some ins. companies do replace water damaged devices.. I know my AT&T does.
Sent from my MB860 using XDA App
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Nevermind **mo, after two days it's 100% functional. I thought the Epsom salt would have killed it when it dried because dry salt doesn't conduct. Got lucky.
Phalanx7621 said:
I knew he was a defrauder, I just knew it! Justice triumphs again!
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Lol
Sent from my MB860 using xda premium

yyfelvis said:
lol
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you deserve to be banned

andresrivas said:
you deserve to be banned
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Did you happen to notice the comment you responded to was just shy of being 2 years old? Thread necromancy seems to be a growing trend lately, which in itself wouldn't be a bad thing if the thread being revived had at least some trace of usefulness.

lehjr said:
Did you happen to notice the comment you responded to was just shy of being 2 years old?
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Not quite. Actually another guy resurrected the thread but their post got deleted. Not sure why the mod left andresrivas's post, it has no purpose now that the original post got deleted...

ravilov said:
Not quite. Actually another guy resurrected the thread but their post got deleted. Not sure why the mod left andresrivas's post, it has no purpose now that the original post got deleted...
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Click to collapse
Thanks for clearing that up. I don't know why the thread got left unlocked. It served no purpose then, it serves less than none now.

Can't be anymore dissapointed by sprint.

Took my phone in today cause I can only hear people while I'm talking if I have the speaker on. I get there show them my phone and they say sorry we can't help you because I have the smallest crack in the world on the bottom left of my screen. I even asked if they could just fix it and I would pay and again they said no and that I need to pay 100$ for a replacement. I feel like that is extremly stupid and straight bull fresh out the ass. Sorry for the vent but it just seems like TEP isn't really total equipment protection -_-.
Sent from my SPH-D700 using XDA

Um... did you ask them to replace the screen or did you ask them to fix the earpiece?
What the hell does one have to do with the other?
Sent from my SPH-D700 CM9 ANDROID 4.0.4

Ear piece they said cause of the crack they can't do it
Sent from my SPH-D700 using XDA

CrfEpic4g said:
Ear piece they said cause of the crack they can't do it
Sent from my SPH-D700 using XDA
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go to a different store i have dumb store near me they have the worst reputation and worst employees.

CrfEpic4g said:
Took my phone in today cause I can only hear people while I'm talking if I have the speaker on. I get there show them my phone and they say sorry we can't help you because I have the smallest crack in the world on the bottom left of my screen. I even asked if they could just fix it and I would pay and again they said no and that I need to pay 100$ for a replacement. I feel like that is extremly stupid and straight bull fresh out the ass. Sorry for the vent but it just seems like TEP isn't really total equipment protection -_-.
Sent from my SPH-D700 using XDA
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Yep thats sprint for you... they've changed their rules.. i no longer rely on "TEP" i just decided to use third party protection. At least when i got my Gnex i applied for the protection they offer monthly for the same price. No deductible.

That's what I was thinkig
Sent from my SPH-D700 using XDA

ÜBER™ said:
Yep thats sprint for you... they've changed their rules.. i no longer rely on "TEP" i just decided to use third party protection. At least when i got my Gnex i applied for the protection they offer monthly for the same price. No deductible.
Click to expand...
Click to collapse
I'm curious what third party protection you used and how helpful it is in a situation like a damaged speaker or mic -- I had a damaged speaker and Sprint turned it around quickly at the store level which made me somewhat pleased with their service even if the in-store associates were awful (one was standing in the middle of the store and swearing up a store about how ignorant his last customer was and how disinterested he was in talking to them because they weren't buying a new contract). Sadly my mother didn't have the same experience with a cracked screen and actually gave up and just purchased a new Epic for less.
As much as my mother's experience was frustrating I don't know that I put it entirely on Sprint -- at my last job I did some work servicing PCs at a couple AT&T and Verizon stores -- from what I saw all the employees were pretty much the bottom of the sales barrel. They're rude, their conduct is horrible, and they have no customer service skills. They care about the next sale and nothing else.
I've been pretty pessimistic about the level of service in the industry as a whole as a result. If I'm wrong and there's protection plans that are worth it I'd love to hear about it.
-X

Well I believe their policy is to refer all cracked screens to the insurance which you need the $100 deductible. Seeing as you went in for a damaged ear piece. I can see their logic in the matter.
To work on the ear piece they need to take the phone apart. Seeing as the screen is already has a tiny crack. It wouldn't take much to further damage it. Why take the risk?
If they were to break the screen even more in the process of trying to fix the ear piece. Then the customer would blame the sprint store and want a new phone for free.
Seems to be logical for me. But this is just my opinion
Sent from My Epic Ice Cream Sandwich With Sprinkles!!!

I cancelled the TEP about an hour after I got my SERO plan.
- 2 Bunny

CrfEpic4g said:
Took my phone in today cause I can only hear people while I'm talking if I have the speaker on. I get there show them my phone and they say sorry we can't help you because I have the smallest crack in the world on the bottom left of my screen. I even asked if they could just fix it and I would pay and again they said no and that I need to pay 100$ for a replacement. I feel like that is extremly stupid and straight bull fresh out the ass. Sorry for the vent but it just seems like TEP isn't really total equipment protection -_-.
Sent from my SPH-D700 using XDA
Click to expand...
Click to collapse
Try a different store. The store around me replaced the screen for free once after I had water damaged it accidentally, which broke the screen. Idk if they would've had I told them about the water damage, but that shouldn't matter. They also replaced my phone for free when I damaged one of the battery contact things that keeps it in place. I bet most of the stores in the area aren't as nice, but as long as you find one like the one I go to, they'll fix it for you.
Sent from my SPH-D700 using Tapatalk 2

I think its only a matter of time before there are layoffs at sprint. Just my 2 cents
Sent from my SPH-D700 using Tapatalk

Speedin07si said:
Well I believe their policy is to refer all cracked screens to the insurance which you need the $100 deductible. Seeing as you went in for a damaged ear piece. I can see their logic in the matter.
To work on the ear piece they need to take the phone apart. Seeing as the screen is already has a tiny crack. It wouldn't take much to further damage it. Why take the risk?
If they were to break the screen even more in the process of trying to fix the ear piece. Then the customer would blame the sprint store and want a new phone for free.
Seems to be logical for me. But this is just my opinion
Sent from My Epic Ice Cream Sandwich With Sprinkles!!!
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Click to collapse
When my cousin busted his epic the digitizer and glass was intact, the screen underneath was cracked and the corporate sprint repair center told me their policies changed because a repair tech cut his hand on a broken glass. I told him that makes absolutely no sense whatsoever, if anything the tech should have been disciplined for not wearing proper PPE, not take it out on the entire sprint customer base.
He agreed and told me to try a non corporate store
Sent from my Photon 4G via Tapatalk 2

Just gonna throw in my 2c on TEP.. I haven't had it since I've been able to find a used epic on craigslist for 100 bucks. I'm not gonna pay 8$ a month PLUS a hundred dollar deductible to get a refurb.

schnowdapowda said:
Just gonna throw in my 2c on TEP.. I haven't had it since I've been able to find a used epic on craigslist for 100 bucks. I'm not gonna pay 8$ a month PLUS a hundred dollar deductible to get a refurb.
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Click to collapse
I've tried to explain this before but most don't understand what you just wrote
Sent from my SPH-D700 using xda premium

EQUIPMENT PROTECTION Reply
xjayman said:
I've tried to explain this before but most don't understand what you just wrote
Sent from my SPH-D700 using xda premium
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Click to collapse
Exactly. You gamble that the phone has to break within 20 months or whatever, or you loose on the TEP deal (don't remember how much mine was before I cancelled it). Sprint wouldn't have done anything to fix my Epic anyway since the account shows that I'm using a Diamond, *chuckle*.
- 2B

Sprint M&Ps regarding S&R
Provided your handset doesn't have more than 2 cracks on the screen with both cracks no longer than 1" and no other physical damage to the handset, the Sprint TC should have replaced your screen without referring you to Asurion. The TC or LTC need to go into RSP on their PC station and reread the MP&Ps pertaining to S&R. I would escalate to the store's SM and if you don't get resolution from him/her, tell the SM you want to skip his/or her DM and talk directly to the ARD who is right about the DM.

I arrived at my 82 yr old relative's apartment 1/2 hr after some teen girls had 'asked to use the home phone' to report an emergency, they made their fake sos call, + managed to steal the cellphone!..............we reported it stolen + next day at sprint store the sales mgr replaced it w/ a much nicer model at no cost............true story.
Sent from my SPH-D700 using xda premium

sonarchist said:
I arrived at my 82 yr old relative's apartment 1/2 hr after some teen girls had 'asked to use the home phone' to report an emergency, they made their fake sos call, + managed to steal the cellphone!..............we reported it stolen + next day at sprint store the sales mgr replaced it w/ a much nicer model at no cost............true story.
Sent from my SPH-D700 using xda premium
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Click to collapse
Then that means you are blessed with a nice manager lol
Sent from my SPH-D700 using XDA

TEP has always been pretty much useless. Why pay that much monthly and they still charge a deductible, plus you might get a refurb! I've seen good Epics on craigslist for that $100 they want to charge you...

My phone recently got sparkly clean, and broken, in the washing machine.
Cowboom.com has them for $80. They're finishing around $110 on ebay. So, there's 2 options where you'd even have some recourse if the ESN was bad, or whatever.
So, yeah, insurance really only makes sense if you think you'll break something in the time it takes to unbox a top of the line phone, activate it, and get it to your car.
As far as I can tell you're paying almost $200 no matter what, and $300 if you ever use it. You can get a Galaxy S II for $260 right now.
Now, obviously there are some people who it worked out for, so I don't need to hear how you got 15 "free" phones. It's a bad bet for most instances.

gf dropped my phone, screen cracked.....

:crying:So my girlfriend managed to drop my beautiful white s3 and now i wanna drop her ass. somehow she managed to break it the same day i rooted it and started to truly enjoy it.
Screen cracked at the top corner now theres a spider crack all over the top of the screen with a couple of cracks that run down to the middle phone still works, but the crack is killing me on the inside hehe. Now funny part is i bought the defender for it the day i bought it cause i knew it was too weak to handle a hard drop, and i've been checking the mail for it for 2 weeks now. then she comes and does that just the day before it arrived. After crying inside a while and just wanting to punch someone i managed to start looking at options.
checked online and the parts cost $240-$290, bell and best buy can fix it by it'll cost at least $325. I also bought the best buy protection plan (12.99/month). am thinking I should be able to find some cheap non-samsung parts for much cheaper than that, replace the screen and give it to best buy for an exchange as long as something is wrong with it (not sure wt though )
http://cnn.cn/shop/samsung-i9300-galaxy-c-26_1412.html
found a youtube video showing how to replace the screen, looks wayyyy too complicated
http://www.youtube.com/watch?v=_70-W9JjVjg

awsrasool said:
:crying:So my girlfriend managed to drop my beautiful white s3 and now i wanna drop her ass. somehow she managed to break it the same day i rooted it and started to truly enjoy it.
Screen cracked at the top corner now theres a spider crack all over the top of the screen with a couple of cracks that run down to the middle phone still works, but the crack is killing me on the inside hehe. Now funny part is i bought the defender for it the day i bought it cause i knew it was too weak to handle a hard drop, and i've been checking the mail for it for 2 weeks now. then she comes and does that just the day before it arrived. After crying inside a while and just wanting to punch someone i managed to start looking at options.
checked online and the parts cost $240-$290, bell and best buy can fix it by it'll cost at least $325. I also bought the best buy protection plan (12.99/month). am thinking I should be able to find some cheap non-samsung parts for much cheaper than that, replace the screen and give it to best buy for an exchange as long as something is wrong with it (not sure wt though )
http://cnn.cn/shop/samsung-i9300-galaxy-c-26_1412.html
found a youtube video showing how to replace the screen, looks wayyyy too complicated
http://www.youtube.com/watch?v=_70-W9JjVjg
Click to expand...
Click to collapse
Shouldn't Best Buy fix it without charging you?

bigant262 said:
Shouldn't Best Buy fix it without charging you?
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this.
even tmo's coverage of 7.99/mo allows us to pay 100 deductible for a replacement phone...

Best buy should cover it for you, for free.

Yeah... I pay 9.99 for coverage through Best Buy. No deductible, no questions, replaced in a couple of days. What did you sign up for?
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2

J-man67 said:
Yeah... I pay 9.99 for coverage through Best Buy. No deductible, no questions, replaced in a couple of days. What did you sign up for?
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
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Only thing I could think of is they might do it different over there in Canada. I think that is where the OP is from.

Just posted about this in the other cracked screen thread...
"Missed my damn pocket on Saturday night, and dropped mine on the garage floor. Got a small crack about as wide a finger nail from the right side of the ear piece curving up to the edge. Which is strange, cause the only other mark on the phone is a small scuff at the bottom of the back cover. But, I have BB insurance, so its in being fixed with no deductible! I've dropped my epic a few times in the last year, and not scratch on the screen. Makes me wonder what they changed in the formula from og gorilla glass to gorilla glass 2. 
As much as I don't want to add all the bulk to it, the Otterbox Defender, or Trident Kraken may be in its future...
Sent from my SPH-D700 using xda app-developers app"
Sent from my SPH-D700 using xda app-developers app

awsrasool said:
:crying:So my EXgirlfriend managed to drop my beautiful white s3
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Fixed

not sure how you guys manage your finances, but if there is a fee, shouldn't see be paying for it?
If I dropped my girl's laptop, phone, crashed her car (or w/e) and we weren't pretty much married, I would cover it to get whatever it is fixed.
I dropped my friend's motorcycle helmet while handing it to him several years ago. he didn't have a good grip and as I passed it, it slipped into his hand from mine and fell to the concrete floor. it was still intact, but had nice bruising from the concrete. I apologized and got him a new one within a week...

awsrasool said:
:crying:So my girlfriend managed to drop my beautiful white s3
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What girlfriend?

The PEP from Best Buy in Canada is different than the one in the US. It does not cover physical damage, liquid damage, basically they call it "stupidity". I'm not calling it that, that's how they word it. PEP from Best Buy only extends the manufacturer's warranty. So instead of getting refurbs, you get brand new replacements. And you can pick a different phone if you want. I posted in another thread indicating that no carrier or 3rd party store in Canada offers insurance anymore. At least not that I'm aware of. It sucks because Best Buy charges $12.99 + taxes per month for the PEP. I have 2 PEP's from Best Buy. On one of my PEP's, I already got 3 brand new replacement phones. On my
2nd one I got one brand new replacement in which I chose a different model.
So both already paid itself.

Wirelessgirl said:
The PEP from Best Buy in Canada is different than the one in the US. It does not cover physical damage, liquid damage, basically they call it "stupidity". I'm not calling it that, that's how they word it. PEP from Best Buy only extends the manufacturer's warranty. So instead of getting refurbs, you get brand new replacements. And you can pick a different phone if you want. I posted in another thread indicating that no carrier or 3rd party store in Canada offers insurance anymore. At least not that I'm aware of. It sucks because Best Buy charges $12.99 + taxes per month for the PEP. I have 2 PEP's from Best Buy. On one of my PEP's, I already got 3 brand new replacement phones. On my
2nd one I got one brand new replacement in which I chose a different model.
So both already paid itself.
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Click to collapse
Wow I can't imagine trying to sell that to customers. It's already hard enough trying to get people to get the 9.99 plan that replaces the phone with no deductible. Customers say "if I break the phone I'll buy a new one for 200, not realizing the phone is $650.

Why would u let your girlfriend touch your phone?
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pimpahlishis said:
Why would u let your girlfriend touch your phone?
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This.. Lol wifey ok, gf hell no
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Zephyron said:
this.
even tmo's coverage of 7.99/mo allows us to pay 100 deductible for a replacement phone...
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I think the deductible for our phone is $150. Which it's still cheaper than replacing just the screen.
Powered by the SGSIII

Don't even have my phone or actually even purchased mine yet... this made me buy a case regardless soooo... thanks, haha.

If you wanna be technical about it then she's my fiance... I'd expect her to pay otherwise for sure lol... I guess a broken 4.8" screen makes you a bit bitter lol...
Yea best buy Canada is another story they do not cover physical or water damage... Am gonna try calling visa today to see if there is any insurance that my purchase can be covered under... But after reading online about this am no longer hopeful for anything....
Next time buy the case before even thinking of buying the phone... And do not trust a girl with a delicate thing like your phone...
Sent from my SGH-I747M using xda premium

awsrasool said:
If you wanna be technical about it then she's my fiance... I'd expect her to pay otherwise for sure lol... I guess a broken 4.8" screen makes you a bit bitter lol...
Yea best buy Canada is another story they do not cover physical or water damage... Am gonna try calling visa today to see if there is any insurance that my purchase can be covered under... But after reading online about this am no longer hopeful for anything....
Next time buy the case before even thinking of buying the phone... And do not trust a girl with a delicate thing like your phone...
Sent from my SGH-I747M using xda premium
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Click to collapse
I find that offensive. K. Thanks.
Sent fromTyra's galaxy siii C:

And I find it expensive to pay 300$ to fix a phone I paid 150$ for with a 3 year contract
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Damn that sucks! I hope your able to get a new one some how. I know buying it out right is just a lot! Let us know how it turns out for you.
Good luck!