Took my phone in today cause I can only hear people while I'm talking if I have the speaker on. I get there show them my phone and they say sorry we can't help you because I have the smallest crack in the world on the bottom left of my screen. I even asked if they could just fix it and I would pay and again they said no and that I need to pay 100$ for a replacement. I feel like that is extremly stupid and straight bull fresh out the ass. Sorry for the vent but it just seems like TEP isn't really total equipment protection -_-.
Sent from my SPH-D700 using XDA
Um... did you ask them to replace the screen or did you ask them to fix the earpiece?
What the hell does one have to do with the other?
Sent from my SPH-D700 CM9 ANDROID 4.0.4
Ear piece they said cause of the crack they can't do it
Sent from my SPH-D700 using XDA
CrfEpic4g said:
Ear piece they said cause of the crack they can't do it
Sent from my SPH-D700 using XDA
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Click to collapse
go to a different store i have dumb store near me they have the worst reputation and worst employees.
CrfEpic4g said:
Took my phone in today cause I can only hear people while I'm talking if I have the speaker on. I get there show them my phone and they say sorry we can't help you because I have the smallest crack in the world on the bottom left of my screen. I even asked if they could just fix it and I would pay and again they said no and that I need to pay 100$ for a replacement. I feel like that is extremly stupid and straight bull fresh out the ass. Sorry for the vent but it just seems like TEP isn't really total equipment protection -_-.
Sent from my SPH-D700 using XDA
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Click to collapse
Yep thats sprint for you... they've changed their rules.. i no longer rely on "TEP" i just decided to use third party protection. At least when i got my Gnex i applied for the protection they offer monthly for the same price. No deductible.
That's what I was thinkig
Sent from my SPH-D700 using XDA
ÜBER™ said:
Yep thats sprint for you... they've changed their rules.. i no longer rely on "TEP" i just decided to use third party protection. At least when i got my Gnex i applied for the protection they offer monthly for the same price. No deductible.
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Click to collapse
I'm curious what third party protection you used and how helpful it is in a situation like a damaged speaker or mic -- I had a damaged speaker and Sprint turned it around quickly at the store level which made me somewhat pleased with their service even if the in-store associates were awful (one was standing in the middle of the store and swearing up a store about how ignorant his last customer was and how disinterested he was in talking to them because they weren't buying a new contract). Sadly my mother didn't have the same experience with a cracked screen and actually gave up and just purchased a new Epic for less.
As much as my mother's experience was frustrating I don't know that I put it entirely on Sprint -- at my last job I did some work servicing PCs at a couple AT&T and Verizon stores -- from what I saw all the employees were pretty much the bottom of the sales barrel. They're rude, their conduct is horrible, and they have no customer service skills. They care about the next sale and nothing else.
I've been pretty pessimistic about the level of service in the industry as a whole as a result. If I'm wrong and there's protection plans that are worth it I'd love to hear about it.
-X
Well I believe their policy is to refer all cracked screens to the insurance which you need the $100 deductible. Seeing as you went in for a damaged ear piece. I can see their logic in the matter.
To work on the ear piece they need to take the phone apart. Seeing as the screen is already has a tiny crack. It wouldn't take much to further damage it. Why take the risk?
If they were to break the screen even more in the process of trying to fix the ear piece. Then the customer would blame the sprint store and want a new phone for free.
Seems to be logical for me. But this is just my opinion
Sent from My Epic Ice Cream Sandwich With Sprinkles!!!
I cancelled the TEP about an hour after I got my SERO plan.
- 2 Bunny
CrfEpic4g said:
Took my phone in today cause I can only hear people while I'm talking if I have the speaker on. I get there show them my phone and they say sorry we can't help you because I have the smallest crack in the world on the bottom left of my screen. I even asked if they could just fix it and I would pay and again they said no and that I need to pay 100$ for a replacement. I feel like that is extremly stupid and straight bull fresh out the ass. Sorry for the vent but it just seems like TEP isn't really total equipment protection -_-.
Sent from my SPH-D700 using XDA
Click to expand...
Click to collapse
Try a different store. The store around me replaced the screen for free once after I had water damaged it accidentally, which broke the screen. Idk if they would've had I told them about the water damage, but that shouldn't matter. They also replaced my phone for free when I damaged one of the battery contact things that keeps it in place. I bet most of the stores in the area aren't as nice, but as long as you find one like the one I go to, they'll fix it for you.
Sent from my SPH-D700 using Tapatalk 2
I think its only a matter of time before there are layoffs at sprint. Just my 2 cents
Sent from my SPH-D700 using Tapatalk
Speedin07si said:
Well I believe their policy is to refer all cracked screens to the insurance which you need the $100 deductible. Seeing as you went in for a damaged ear piece. I can see their logic in the matter.
To work on the ear piece they need to take the phone apart. Seeing as the screen is already has a tiny crack. It wouldn't take much to further damage it. Why take the risk?
If they were to break the screen even more in the process of trying to fix the ear piece. Then the customer would blame the sprint store and want a new phone for free.
Seems to be logical for me. But this is just my opinion
Sent from My Epic Ice Cream Sandwich With Sprinkles!!!
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Click to collapse
When my cousin busted his epic the digitizer and glass was intact, the screen underneath was cracked and the corporate sprint repair center told me their policies changed because a repair tech cut his hand on a broken glass. I told him that makes absolutely no sense whatsoever, if anything the tech should have been disciplined for not wearing proper PPE, not take it out on the entire sprint customer base.
He agreed and told me to try a non corporate store
Sent from my Photon 4G via Tapatalk 2
Just gonna throw in my 2c on TEP.. I haven't had it since I've been able to find a used epic on craigslist for 100 bucks. I'm not gonna pay 8$ a month PLUS a hundred dollar deductible to get a refurb.
schnowdapowda said:
Just gonna throw in my 2c on TEP.. I haven't had it since I've been able to find a used epic on craigslist for 100 bucks. I'm not gonna pay 8$ a month PLUS a hundred dollar deductible to get a refurb.
Click to expand...
Click to collapse
I've tried to explain this before but most don't understand what you just wrote
Sent from my SPH-D700 using xda premium
EQUIPMENT PROTECTION Reply
xjayman said:
I've tried to explain this before but most don't understand what you just wrote
Sent from my SPH-D700 using xda premium
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Click to collapse
Exactly. You gamble that the phone has to break within 20 months or whatever, or you loose on the TEP deal (don't remember how much mine was before I cancelled it). Sprint wouldn't have done anything to fix my Epic anyway since the account shows that I'm using a Diamond, *chuckle*.
- 2B
Sprint M&Ps regarding S&R
Provided your handset doesn't have more than 2 cracks on the screen with both cracks no longer than 1" and no other physical damage to the handset, the Sprint TC should have replaced your screen without referring you to Asurion. The TC or LTC need to go into RSP on their PC station and reread the MP&Ps pertaining to S&R. I would escalate to the store's SM and if you don't get resolution from him/her, tell the SM you want to skip his/or her DM and talk directly to the ARD who is right about the DM.
I arrived at my 82 yr old relative's apartment 1/2 hr after some teen girls had 'asked to use the home phone' to report an emergency, they made their fake sos call, + managed to steal the cellphone!..............we reported it stolen + next day at sprint store the sales mgr replaced it w/ a much nicer model at no cost............true story.
Sent from my SPH-D700 using xda premium
sonarchist said:
I arrived at my 82 yr old relative's apartment 1/2 hr after some teen girls had 'asked to use the home phone' to report an emergency, they made their fake sos call, + managed to steal the cellphone!..............we reported it stolen + next day at sprint store the sales mgr replaced it w/ a much nicer model at no cost............true story.
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
Then that means you are blessed with a nice manager lol
Sent from my SPH-D700 using XDA
TEP has always been pretty much useless. Why pay that much monthly and they still charge a deductible, plus you might get a refurb! I've seen good Epics on craigslist for that $100 they want to charge you...
My phone recently got sparkly clean, and broken, in the washing machine.
Cowboom.com has them for $80. They're finishing around $110 on ebay. So, there's 2 options where you'd even have some recourse if the ESN was bad, or whatever.
So, yeah, insurance really only makes sense if you think you'll break something in the time it takes to unbox a top of the line phone, activate it, and get it to your car.
As far as I can tell you're paying almost $200 no matter what, and $300 if you ever use it. You can get a Galaxy S II for $260 right now.
Now, obviously there are some people who it worked out for, so I don't need to hear how you got 15 "free" phones. It's a bad bet for most instances.
Related
I found out the hard way.
I switch from sprint insurance to best buy.
Clerk at the store sold me on it when he said any problems, bring it back and we will give you a new phone no questions asked.
Big lie.
My camera lens and usb port broke.
Best Buy said that had to mail it in to repair it. They said it takes 30 days.
So, then i got a loaner phone for $150 deposit. El Cheapo samsung something...
So, I would stay with sprint for anyone wondering.
yes best buy black tie is one lie after another unfortunately
Sent from my PC36100 using XDA App
Yeah I'm stick with that sit too until I upgrade
****ing salesman
Sent from my EVO running cm6
I does suck to be with out your phone but the one thing that BB is good for is water. My wife droped her EVO in soup sprint would not replace her phone if we were with them.
Sent from my PC36100 using XDA App
I hate best buy's insurance.
Sent from my PC36100 using XDA App
mikeb4g said:
I does suck to be with out your phone but the one thing that BB is good for is water. My wife droped her EVO in soup sprint would not replace her phone if we were with them.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Of course Sprint is not able to replace liquid damaged phones, we deal strictly with service repairs and that is beyond typical damage or malfunctioning hardware/software.
But...we do have the asurion insurance for those times when you have those soup accidents, and asurions turn around time is usally less than 48 hours, and I do beleive now if you request it there is an overnight option.
I hate Best Buy in general. I mean seriously, they are still charging upwards of $25 for cables that you can get anywhere else for less than $10. I used to really like them, now I get disappointed every time I go in there.
Sent from here
ramiss said:
I hate Best Buy in general. I mean seriously, they are still charging upwards of $25 for cables that you can get anywhere else for less than $10. I used to really like them, now I get disappointed every time I go in there.
Sent from here
Click to expand...
Click to collapse
It's been that way for 10+ years...
yeah, they tried to pull that on me with the replacement plan for my little brother's xbox that magically turned into a service plan where they had to send it to Microsoft. Why would i pay them for a two year warranty when Microsoft covers them for 3 years and provides free shipping. Kept arguing with them to no avail, asked for a refund of the warranty, they prorate it so it would have been like $5. No deal, I sent an angry letter to a bunch of corporate emails at best buy i found, including the ceo, sent it to the consumerist and threatened to go to my state ag about the whole bait and switch they tried to pull. Next day got an email back that they were looking into it and a day later had it replaced with a new one.
kthejoker20 said:
I found out the hard way.
I switch from sprint insurance to best buy.
Clerk at the store sold me on it when he said any problems, bring it back and we will give you a new phone no questions asked.
Big lie.
My camera lens and usb port broke.
Best Buy said that had to mail it in to repair it. They said it takes 30 days.
So, then i got a loaner phone for $150 deposit. El Cheapo samsung something...
So, I would stay with sprint for anyone wondering.
Click to expand...
Click to collapse
That's because the employees don't all understand what the store's policy covers, they don't train them all on the policy. I ran into this with my flatscreen. I asked the kid a question about something I read in the return policy and he said, "um, I didn't know that, they don't really train us on it, but let me find out...". Not his fault, its management's.
evo on tapatalk
ramiss said:
I hate Best Buy in general. I mean seriously, they are still charging upwards of $25 for cables that you can get anywhere else for less than $10. I used to really like them, now I get disappointed every time I go in there.
Sent from here
Click to expand...
Click to collapse
And I can't stand stupid uninformed and unintelligent customers who come into my store, telling me that their cheapo HDMI cable from cablestogo or wherever, is better than AudioQuest cables... Please, maybe that **** is ok for you, but I actually enjoy getting the best audio and video from my multi-thousand dollar home theater setup... Pfffft.
Don't hate.
I have Best Buy black tie on both of my Evo's. I like what Sprint has done though, so I may change.
in this base.
Both of my Evos speakers blew out. had black tie/tye whatever insurance, they said bring it in we'll replace it, yaddayadda.
Brought it in "oh this is a manufacturer defect, we'd have to send it in, it'd take a few weeks."
"Oh **** that." Went to Sprint and paid $35 for them to repair it. Got it back and my camera glass was no longer cracked, adn the exterior had a crack in bottom left that is now gone. So i assume i got a refurbished one. It had 119 lifetime calls and 92 minutes...which sounds about right for me etc, but p.sure it wasn't my phone I gave them.
ramiss said:
I hate Best Buy in general. I mean seriously, they are still charging upwards of $25 for cables that you can get anywhere else for less than $10. I used to really like them, now I get disappointed every time I go in there.
Sent from here
Click to expand...
Click to collapse
Dude. Have you ever used barcode scanner in best buy ? Most of their stuff is WAY over priced.
I was looking at a stereo receiver they had for 700......scanned the barcode and new egg had it for 350. LITERALLY HALF. Best buy is good for one thing and one thing only.......WINDOW SHOPPING.
The car stereo i just bought.......800 at best buy.....400 from a reputable car stereo site.
They have caught on to the scanning now. Their posted barcodes, next to the price, now will take you DIRECTLY to the best buy site.
You have to scan from the product packaging only !
They exhist to take advantage of the technogically challenged.
Try the barcode scanner app in there and you'll see what im getting at.
Sent from my PC36100 using XDA App
Oh....we will hate. Best buy is a joke man. Read my prior post. They exhist to rip off the tech challenged, like people over 55. Thats a generalization i know but mostly true.
Sent from my PC36100 using XDA App
I think just like any store best buy Is good for something bad for others
Me I can't wait 3o days I asked questions when the clerk tried to sell me on it and it was not for me always Google anything remember they are sales men so its there job u as a customer should have jus researched it
I would rather pay the fee instead of wait but I can understand how it can suit some people jus didn't for me
Sent from my PC36100 using XDA App
jasonziter said:
Oh....we will hate. Best buy is a joke man. Read my prior post. They exhist to rip off the tech challenged, like people over 55. Thats a generalization i know but mostly true.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Oh really? What do you base this off of? The fact that you found a USB cable / CAT5/6 cable online for cheaper? Have you checked out prices on speakers, TV's, laptops, desktops, appliances, PC/console games, digital cameras, or SMART PHONES etc...?
If you weren't so close minded, maybe you would understand.
I think most people have a problem with best buy's delivery. They say they will replace your phone instantly for x,y,z° reason when the truth is its going out for service for 30 days and 150 deposit for some startek moto type loaner. Its best buy's fault for selling you a dream and the consumers fault for not reading the pamphlet they give you at the time of sale. Learn from it.
Sent from my PC36100 using XDA App
david279 said:
the consumers fault for not reading the pamphlet they give you at the time of sale. Learn from it.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Everyone keeps talking about a pamphlet.
I never got a pamphlet or any literature. Just a receipt with purchase price.
Well they really got you! They gave me a pamphlet when I bought my Evo. And even though the sales guy said they would replace my phone for ANY reason the pamphlet clearly says other wise. There's even a black tie webpage thru bestbuy.com and it tells you the process of replacement.
Sent from my PC36100 using XDA App
my salesperson at BB is a buddy of mine, he said if anything happens make sure its UNREPAIRABLE i.e. ran over by car/ broken in half.
so, you drop your phone in soup? go throw it against a brick wall until its in small pieces and say it fell out of your car window going down the highway. they will look at it and say this is too bad and give you a new one.
thats just what my friend told me. ymmv
Soo I will start out by saying my phone has never been dropped and I rarely use the keyboard but I'm having two issues... first my screen and keyboard wobble quite a bit expectually when I'm using the screen to text etc and it squeeks a little two.... second problem is I have burned in images on my phone.. expecially where the text box and numbers should be in my mms program.. these are still visible if trying to watch a movie for example... so my quest is how will sprint handle this... are they going to make me shell out a 100 for a new phone.. or will the replace/fix it free of charge.. I do pay the 8 a month for insurance fyi.
Thanks for any help you can provide
Sent from my SPH-D700 using XDA App
I don't work for Sprint but your issues are ones I believe they would definitely charge the deductible for, if they agree to replace at all. Your problems arguably fall under 'normal wear & tear' since they don't hinder the normal operation of the phone. They're largely cosmetic.
DroidApprentice said:
I don't work for Sprint but your issues are ones I believe they would definitely charge the deductible for, if they agree to replace at all. Your problems arguably fall under 'normal wear & tear' since they don't hinder the normal operation of the phone. They're largely cosmetic.
Click to expand...
Click to collapse
I'll say this: I dropped mine, its cracked at the bottom comparible to a spider web, and it crashes when the screen turns off, which requires a battery pull/reinsert to get back on agan, and sprnt said they'll replace it for the $100 deductible.
Sent from my perfect epic
i wouldnt mention the loose hinge,, as they will tell you it is cosmetic. the screen burn on the other hand, is an issue that should be covered. i had a bad burnt in image on mine and they gave me no hassles what so ever. they wwanted to replace the screen, witch i would have been fine with, but they didnt have any that day, so they just gave me a new in box replacement. ymmv. prolly get a refurb.
see my thread at ppcgeeks about it...
http://forum.ppcgeeks.com/sprint-epic-4g/135478-anybody-wanna-see-image-burnt-my-screen.html
zanderman112 said:
I'll say this: I dropped mine, its cracked at the bottom comparible to a spider web, and it crashes when the screen turns off, which requires a battery pull/reinsert to get back on agan, and sprnt said they'll replace it for the $100 deductible.
Sent from my perfect epic
Click to expand...
Click to collapse
Funny they fixed mine for free, same issue
Sent from my SPH-D700 using XDA App
sceptor said:
Funny they fixed mine for free, same issue
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Policies have changed since then.
Sent from my perfect epic
zanderman112 said:
Policies have changed since then.
Sent from my perfect epic
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Click to collapse
indeed. i spiderwebbed an evo about 3 weeks ago. 100 dollar deductible. i couldnt get anyone to even touch it. i wouldve ordered a screen and put it in myself, but it wouldve taken 3 weeks to get, cost 50 bucks and who knows the quality from hong kong. asurion was 100 dollars and i had a bnib replacement on my porch the next morning.
austin420 said:
indeed. i spiderwebbed an evo about 3 weeks ago. 100 dollar deductible. i couldnt get anyone to even touch it. i wouldve ordered a screen and put it in myself, but it wouldve taken 3 weeks to get, cost 50 bucks and who knows the quality from hong kong. asurion was 100 dollars and i had a bnib replacement on my porch the next morning.
Click to expand...
Click to collapse
Nice, yeah I can't wait to get the new one. No more messed up hinge! And I'll probably get a case this time..
Sent from my perfect epic
why havent you gotten one yet? wasnt that like 2 weeks ago? like i said. the gfs evo got broke on a wed at 4 in the afternoon and the new one was there thurs morn...
austin420 said:
why havent you gotten one yet? wasnt that like 2 weeks ago? like i said. the gfs evo got broke on a wed at 4 in the afternoon and the new one was there thurs morn...
Click to expand...
Click to collapse
Haven't gone in yet we're going to a store that 1 hour away, and my family is busy most of the time. They also have to look at my mom's lg rumor touch. It drops calls all the time. And I know all they're gonna do is "update" the prl and send us off with it, well that's what they're gonna try to do I tried to convince her to get the intercept, but she wouldn't listen(that ws when we only had evo, epic, and intercept at sprint)
Sent from my perfect epic
Sorry to hijack but since its a TEP thread:
Will tep cover this?
Im gonna add a family line and get a new phone for me and give my epic to my mom, but the screen has 2 TINY chips (like . big) and I want it to be nice and perfect for her. I know screen replacement is free if under 1 inch, but will they replace it with such a little defect?
blu9987 said:
Sorry to hijack but since its a TEP thread:
Will tep cover this?
Im gonna add a family line and get a new phone for me and give my epic to my mom, but the screen has 2 TINY chips (like . big) and I want it to be nice and perfect for her. I know screen replacement is free if under 1 inch, but will they replace it with such a little defect?
Click to expand...
Click to collapse
They *should* since it is chipped. But you'll just have to go to a store and try it to be %100 sure.
Sent from my perfect epic
Screens are not covered anymore if they have to be replaced. You don't have to go into a store to make a claim with asurion. If you know that it can't be fixed by a tech then just make the claim online at asurion.com just like insurance sprint never has to verify what's wrong with your phone in order to make a claim.
Wtf they won't cover screens anymore? I mean my issue was over a few months ago but that's exactly what I'm paying for. If I have to pay a deductible of 100 every single time....that's borderline to making it worth cancelling insurance after 1 year because you can just do an early upgrade if your gold. Such bs
Sent from my SPH-D700 using XDA App
you guys do realize these are like 400 dollar devices. why is it a big deal to pay a $100 bucks for a bnib device with next day shipping?
Stores will not replace your phone anymore. Must go through asurion online.
I dropped my phone and cracked it. Took it to store and they said yea has to be replaced. Paid 100.00 bucks. Made claim Thursday, got phone Monday. When I made claim said they were out of stock.
I am careful with my phone so I only do the $4 service plan. No deductible this way and I don't drop my phone.
What's the 4 dollar service plan get you if no deductible?
Sent from my SPH-D700 using XDA App
Probably just in-store type repairs only. No lost/stolen and no screen replacement (due to being cracked).
That is my guess.
Milkman00 said:
Probably just in-store type repairs only. No lost/stolen and no screen replacement (due to being cracked).
That is my guess.
Click to expand...
Click to collapse
Haven't read it in a while but that should be it basically. Warrant/defect repair stuff.
Insurance would cover everything else (at least it would effectively, since they don't really care what is wrong if you are paying the deductible).
So yesterday at school, my friend bumped my arm by accident and my baby jumped out of my hands and then fell straight down on the screen. I watched the whole scene in slow motion . I had the phone without a case, because I like my phone naked, so even though this may be foolish, its just the way I like it.
I am aware that there are other threads about getting the phone screen repaired, but my situation is different. I know some people say to just buy a repair kit online for $20 and just do it yourself, but I had an online chat with sprint and the customer service rep told me that if I went to my local repair shop, they would charge me $35 for a new screen, and that if I contacted sprint they would reimburse me because I was a loyal customer.
Just in case of this being false, I took a screen shot of the chat. So today I went to the store, and they straight out told me that they do no do repairs, and that I could file a claim and pay $100 for a new phone. But I'm not interested in paying $100 for a phone that is 14 months old. So I was wondering is this just a situation at this store, or do all sprint stores reject cracked screen repairs. If the later is true than I will just need to buy the repair kit.
Thanks
Just means they don't do repairs there. Only certain stores have techs on site. Call Sprint and tell them you need repairs and ask what the closest repair center is from you.
However I have heard that sprint is no longer repairing screens. I don't know though.
Robbsta said:
Just means they don't do repairs there. Only certain stores have techs on site. Call Sprint and tell them you need repairs and ask what the closest repair center is from you.
However I have heard that sprint is no longer repairing screens. I don't know though.
Click to expand...
Click to collapse
Funny thing is, the sprint customer service rep clearly told me to go to the location I went to, and I went on the sprint site and looked at the list of locations and the location I went to was marked as a repair center.
And I was wondering about that, I hope not
Ehh I wouldn't bother with sprint and whatnot. If your LCD still lights up and colors are fine then you just need a new digitizer which last I saw I think you can get them for $10 just look up the evo teardown (ifixit.com) and look for the link for the digitizer or just google evo digitizer and you will see it. Really easy to replace. The ease of replacing and the cheep price is what made me decide to go case/screen protector less
Sent from my PC36100 using XDA App
I have purchase 2 assembled sets for $50 shipped. New digitizer, LCD, and frame. Preassembled. Couldn't get easier. My sister in laws Evo was ran over multiple times and I was able to save it.
That's the pic she sent...
After I repaired it I ruu it to OEM. It has a 2000mah battery and just been on my wifi. I think I had a 160 hour up and a 2 hour awake time lol
PhxkinMassacre said:
Ehh I wouldn't bother with sprint and whatnot. If your LCD still lights up and colors are fine then you just need a new digitizer which last I saw I think you can get them for $10 just look up the evo teardown (ifixit.com) and look for the link for the digitizer or just google evo digitizer and you will see it. Really easy to replace. The ease of replacing and the cheep price is what made me decide to go case/screen protector less
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Okay, I guess I will do it my self. I just went looking on ifixit.com and couldn't find evo digitizer, looks like they were just selling parts for apple products. Also what should I look for when, trying to find a good quality digitizer. Do they sell name brand ones? Thanks
I bought my digitizer off Amazon for like $25. Just have to make sure the one you get is the one for your EVO. (Narrow and wide cable ribbon connectors). Be warned though, the glass doesn't pop out as easily as some of those videos make it seem. I had to pry mine out and messed up the LCD in the process.
Tripp-phpBB said:
I bought my digitizer off Amazon for like $25. Just have to make sure the one you get is the one for your EVO. (Narrow and wide cable ribbon connectors). Be warned though, the glass doesn't pop out as easily as some of those videos make it seem. I had to pry mine out and messed up the LCD in the process.
Click to expand...
Click to collapse
I was reading about that on ifixit.com, thanks
Tripp-phpBB said:
I bought my digitizer off Amazon for like $25. Just have to make sure the one you get is the one for your EVO. (Narrow and wide cable ribbon connectors). Be warned though, the glass doesn't pop out as easily as some of those videos make it seem. I had to pry mine out and messed up the LCD in the process.
Click to expand...
Click to collapse
I did this the first time. Before you remove the digitizer take a hair drier and heat up the digitizer to loosen the adhesive. And if u buy just that part do not try to remove the inside layer of film from the new digitizer....complete fail
I bought an Evo off of Craigslist, and dropped it less than 24 hours later. I tried to replace the screen with a new one, and completed messed my phone up. I took it like that, with an unscratched screen that wouldn't actually work, to a Sprint repair center. In two days they gave me a replacement for $35. Your mileage may vary, but I basically got a new phone for $135, including the original phone cost. So psyched!
Halumian said:
I bought an Evo off of Craigslist, and dropped it less than 24 hours later. I tried to replace the screen with a new one, and completed messed my phone up. I took it like that, with an unscratched screen that wouldn't actually work, to a Sprint repair center. In two days they gave me a replacement for $35. Your mileage may vary, but I basically got a new phone for $135, including the original phone cost. So psyched!
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I was told it was only $35 and then was told at the store that they stopped doing screen repairs. Your lucky, and when did this happen?
OP. What do you mean your baby fell on the screen? Girlfriend or actual baby?
Sent from my ADR6350 using xda premium
Avelnan said:
OP. What do you mean your baby fell on the screen? Girlfriend or actual baby?
Sent from my ADR6350 using xda premium
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Haha. I was saying that my baby(my evo) fell out of my hands and went straight down landing on the screen. Meaning it didn't fall on the back or the side but straight down on the front.
Call it in as stolen. I broke my screen. Sprint said call the insurance. Before I did I sold it on Cl for 150. Paid the 100 deductible and had a brand new EVO in box in less than a day. Sell it as a black listed phone. For cricket.
Sent from my Evo using XDA App
mad82109 said:
Call it in as stolen. I broke my screen. Sprint said call the insurance. Before I did I sold it on Cl for 150. Paid the 100 deductible and had a brand new EVO in box in less than a day. Sell it as a black listed phone. For cricket.
Sent from my Evo using XDA App
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Sounds very fraudulent, I'll think about it. Thanks
No what's fraudulent is that sprint is supposed to cover it, but they won't. Fight the system make it work for you.
Sent from my Evo using XDA App
It ask depends on the tech. I replace screens all day lol ask for a courtesy repair, the tech might do it if your nice. Just saying
Sent from my PC36100 using xda premium
dgomez720 said:
It ask depends on the tech. I replace screens all day lol ask for a courtesy repair, the tech might do it if your nice. Just saying
Sent from my PC36100 using xda premium
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This.
I do courtesy repairs all the time if the customer has never had one before. We have some that try to be sneaky, but a quick check reveals all. Pretty women sometimes get a second repair.
Sunsparc said:
This.
I do courtesy repairs all the time if the customer has never had one before. We have some that try to be sneaky, but a quick check reveals all. Pretty women sometimes get a second repair.
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Thanks, I guess I will bring it to a more (corporate) location, when I have time. Even though the place I went to was listed as a ready now sprint store, I don't thing they actually had a repair center because they were a reseller, but sprint branded.
dgomez720 said:
It ask depends on the tech. I replace screens all day lol ask for a courtesy repair, the tech might do it if your nice. Just saying
Sent from my PC36100 using xda premium
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Thanks, I will try this thanks
mad82109 said:
No what's fraudulent is that sprint is supposed to cover it, but they won't. Fight the system make it work for you.
Sent from my Evo using XDA App
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Can't argue with you on that one. If the other location won't fix it this will be an option.
Avelnan said:
OP. What do you mean your baby fell on the screen? Girlfriend or actual baby?
Sent from my ADR6350 using xda premium
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I understood that right away, My Evo is my Baby to! Why would he have an actual baby in school? lol
I hope you guys get your phones fixed, I know how you feel.
So, I have Best Buy mobile insurance, which I pay 10bucks a month.
It's been almost a year, since I bought it with Epic 4g, so I was thinking about using 120$ I spent.
I just read the article about Nexus S 4g getting new 2.3.7 upgrade, so that flared me up a bit about using the insurance to get rid of Epic 4G.
I saw a lot of people few weeks back, whom had full bricks caused by a beta Bonsai rom. I know that those people went to Sprint stores and got new/refurb Epic 4G. Although I think this is 100% user's fault, some people got their new phones for free. So I am thinking about doing that similar thing.
I am trying to get that same rom, or similar and just brick my phone and bring it to BBM. The worst thing that could happen is getting the refurb epic. But I think even it's a refurb, it would still be good as new. This way I can resell epic as new, instead 1 yr old with scratches/wears.
What do you think? Is it just too evil??
I wouldn't rely on it...but if i was trying to brick my phone I'd just check clear bootloader in odin.
Oh really?
That simple to hard brick the phone?
I didn't know ODIN was that dangerous
Best Buy insurance gives you new phones. Usually takes 2-3 business days to get it and they take your old phone. You will either do without, use their loaner or reactivate an old phone. They pretty much don't care why your phone is broke.
Never realized xda supports insurance fraud, this thread should "probably" be closed... just sayin
Sent from my SPH-D700 using Tapatalk
kennyglass123 said:
Best Buy insurance gives you new phones. They pretty much don't care why your phone is broke.
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Came here to say this. When I signed up for BB insurance, they said as long as you can bring it in they will replace it. It can be run over by a car and smashed to bits, no problem. But if it is lost or stolen then you're SOL. So yeah, if you want to get it replaced, why not just drop it in some water or toss it as high in the air as you can and watch it shatter on the cement? If you do that, please record it so we can all watch. hahaha
Insurance fraud????? LOL!!!!! I'm sorry..... With the way the mobile phone industry screws us..... IM ALL FOR GETTING OVER ON THEM...... yep... I said it..... SUE ME!
Sent from my A500 using xda premium
Zeinzu said:
Never realized xda supports insurance fraud, this thread should "probably" be closed... just sayin
Sent from my SPH-D700 using Tapatalk
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Click to collapse
this is not insurance fraud. this is one thing insurance is actually for. if you break your device, wether it be in a fit of rage, or a pure accident, you pay a deductible, return the old equiptment, and get a new one. everybody wins including bestbuy on keeping your premium payments, their 3rd party insurer, who makes the deductible, you for getting a new phone, and the circle of insurance goes on.
No deductible with Best Buy.
Sent from my SPH-D700 using XDA App
Zeinzu said:
Never realized xda supports insurance fraud, this thread should "probably" be closed... just sayin
Sent from my SPH-D700 using Tapatalk
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Click to collapse
They absolutely do not. This thread probably will be closed but if say he was "clumsy" . pays a ton of money for insurance and has to turn in his old phone to be refurbed...is that fraud?
Sent from my SPH-D700 using XDA App
kennyglass123 said:
No deductible with Best Buy.
Sent from my SPH-D700 using XDA App
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even nicer. i guess thats why its 10 bucks instead of 8 like sprint. i was just saying, this is how indemnity companies make thier money. there is a formula, and they know what they are doing.
hey, i think the better thing about sprints insurance, even though there is a deductible, it covers lost and stolen.
Yes so that has to play into.your insurance decision...are you clumsy, a flash addict (brick), forgetful or in a bad neighborhood...lol.
Sent from my SPH-D700 using XDA App
they do aggressively tell you how to take advantage of it. they did went over it again for me when i bought my tab. "If you drop it in water, make sure you run over it with your car and bring as many parts of it as you can." "Uh, ok."
Insurance is the biggest fraud ever invented in our world.
Sent from my SPH-D700 using xda premium
haha thanks for advices!
If "accident" happen soon, I will definitely use the insurance. But the process looks more daunting.
They also told me that no deductible / accidental damage coverage for the phone. But I did some more research and found that there is a small print, where they have to send my phone for repair. So it takes them at least 3weeks to decide if it is repairable or not. I think their deadline is 30 days, which after that I can be angry at them and they have to give me a new phone.
I found many experiences with BBM insurance is bad. Almost all of them had to do wait 3 weeks.
Although I have retired HTC Vogue, I don't know I would happy without Epic for a month...
haha
austin420 said:
this is not insurance fraud. this is one thing insurance is actually for. if you break your device, wether it be in a fit of rage, or a pure accident, you pay a deductible, return the old equiptment, and get a new one.
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So let's say I'm tired of my car, I want a new one. So I torch the current car to the ground, and you're saying this is not fraud because this is what insurance is for?
They changed that. Sprint phones are now part of Rapid Exchange. They just order you a new phone. They were all set to order a new one for me for the PRL issue but the day I headed over there was the same day Sprint fixed the error in their network.
Sent from my SPH-D700 using XDA App
Talking about forcefully destroying a phone to exploit an insurance process IS insurance fraud. Saying you are going to "stick it to them" because they "stick it to you" is just as ridiculous... because, guess what. You willingly pay for a luxury item and you accept the charges they want to charge you.
Just like Kodeen said, insurance is NOT a future phone upgrade service, just like how car/home insurance is NOT a future car/home upgrade service. Just remember that if you start exploiting the system, you are part of the problem of rising insurance costs AND revisions of insurance policies. I just await the 1000 threads complaining about how horrible Sprint/Best Buy is because of insurance process changes.
But if you have no decency, I guess what do you care??
kennyglass123 said:
but if say he was "clumsy" . pays a ton of money for insurance and has to turn in his old phone to be refurbed...is that fraud?
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Click to collapse
Yes. If he lies to make the insurance claim, then it's fraud.
If he goes into Best Buy, says he bricked his phone on purpose, and they're ok with that and give him a new one, then it's not fraud. Maybe they would be fine with it, and that would allow him to sleep at night knowing that he got a new phone honestly. If he says he was "clumsy" when he wasn't, or makes up any other untrue but somehow justified-in-his-own-mind claim, then he's lying and committing fraud.
Personally, I agree that $10/month is too much for insurance. That's why I chose not to get it. It's not like anyone makes you go to Best Buy to get their insurance.
playing by the rules is harder , u u d d l r l r b a b a select start makes life easier with the new hotness phone. Business don't go by morals but mear profit.
Sent from my not so epic 4g using XDA App
:crying:So my girlfriend managed to drop my beautiful white s3 and now i wanna drop her ass. somehow she managed to break it the same day i rooted it and started to truly enjoy it.
Screen cracked at the top corner now theres a spider crack all over the top of the screen with a couple of cracks that run down to the middle phone still works, but the crack is killing me on the inside hehe. Now funny part is i bought the defender for it the day i bought it cause i knew it was too weak to handle a hard drop, and i've been checking the mail for it for 2 weeks now. then she comes and does that just the day before it arrived. After crying inside a while and just wanting to punch someone i managed to start looking at options.
checked online and the parts cost $240-$290, bell and best buy can fix it by it'll cost at least $325. I also bought the best buy protection plan (12.99/month). am thinking I should be able to find some cheap non-samsung parts for much cheaper than that, replace the screen and give it to best buy for an exchange as long as something is wrong with it (not sure wt though )
http://cnn.cn/shop/samsung-i9300-galaxy-c-26_1412.html
found a youtube video showing how to replace the screen, looks wayyyy too complicated
http://www.youtube.com/watch?v=_70-W9JjVjg
awsrasool said:
:crying:So my girlfriend managed to drop my beautiful white s3 and now i wanna drop her ass. somehow she managed to break it the same day i rooted it and started to truly enjoy it.
Screen cracked at the top corner now theres a spider crack all over the top of the screen with a couple of cracks that run down to the middle phone still works, but the crack is killing me on the inside hehe. Now funny part is i bought the defender for it the day i bought it cause i knew it was too weak to handle a hard drop, and i've been checking the mail for it for 2 weeks now. then she comes and does that just the day before it arrived. After crying inside a while and just wanting to punch someone i managed to start looking at options.
checked online and the parts cost $240-$290, bell and best buy can fix it by it'll cost at least $325. I also bought the best buy protection plan (12.99/month). am thinking I should be able to find some cheap non-samsung parts for much cheaper than that, replace the screen and give it to best buy for an exchange as long as something is wrong with it (not sure wt though )
http://cnn.cn/shop/samsung-i9300-galaxy-c-26_1412.html
found a youtube video showing how to replace the screen, looks wayyyy too complicated
http://www.youtube.com/watch?v=_70-W9JjVjg
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Shouldn't Best Buy fix it without charging you?
bigant262 said:
Shouldn't Best Buy fix it without charging you?
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Click to collapse
this.
even tmo's coverage of 7.99/mo allows us to pay 100 deductible for a replacement phone...
Best buy should cover it for you, for free.
Yeah... I pay 9.99 for coverage through Best Buy. No deductible, no questions, replaced in a couple of days. What did you sign up for?
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J-man67 said:
Yeah... I pay 9.99 for coverage through Best Buy. No deductible, no questions, replaced in a couple of days. What did you sign up for?
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
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Only thing I could think of is they might do it different over there in Canada. I think that is where the OP is from.
Just posted about this in the other cracked screen thread...
"Missed my damn pocket on Saturday night, and dropped mine on the garage floor. Got a small crack about as wide a finger nail from the right side of the ear piece curving up to the edge. Which is strange, cause the only other mark on the phone is a small scuff at the bottom of the back cover. But, I have BB insurance, so its in being fixed with no deductible! I've dropped my epic a few times in the last year, and not scratch on the screen. Makes me wonder what they changed in the formula from og gorilla glass to gorilla glass 2. 
As much as I don't want to add all the bulk to it, the Otterbox Defender, or Trident Kraken may be in its future...
Sent from my SPH-D700 using xda app-developers app"
Sent from my SPH-D700 using xda app-developers app
awsrasool said:
:crying:So my EXgirlfriend managed to drop my beautiful white s3
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Click to collapse
Fixed
not sure how you guys manage your finances, but if there is a fee, shouldn't see be paying for it?
If I dropped my girl's laptop, phone, crashed her car (or w/e) and we weren't pretty much married, I would cover it to get whatever it is fixed.
I dropped my friend's motorcycle helmet while handing it to him several years ago. he didn't have a good grip and as I passed it, it slipped into his hand from mine and fell to the concrete floor. it was still intact, but had nice bruising from the concrete. I apologized and got him a new one within a week...
awsrasool said:
:crying:So my girlfriend managed to drop my beautiful white s3
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Click to collapse
What girlfriend?
The PEP from Best Buy in Canada is different than the one in the US. It does not cover physical damage, liquid damage, basically they call it "stupidity". I'm not calling it that, that's how they word it. PEP from Best Buy only extends the manufacturer's warranty. So instead of getting refurbs, you get brand new replacements. And you can pick a different phone if you want. I posted in another thread indicating that no carrier or 3rd party store in Canada offers insurance anymore. At least not that I'm aware of. It sucks because Best Buy charges $12.99 + taxes per month for the PEP. I have 2 PEP's from Best Buy. On one of my PEP's, I already got 3 brand new replacement phones. On my
2nd one I got one brand new replacement in which I chose a different model.
So both already paid itself.
Wirelessgirl said:
The PEP from Best Buy in Canada is different than the one in the US. It does not cover physical damage, liquid damage, basically they call it "stupidity". I'm not calling it that, that's how they word it. PEP from Best Buy only extends the manufacturer's warranty. So instead of getting refurbs, you get brand new replacements. And you can pick a different phone if you want. I posted in another thread indicating that no carrier or 3rd party store in Canada offers insurance anymore. At least not that I'm aware of. It sucks because Best Buy charges $12.99 + taxes per month for the PEP. I have 2 PEP's from Best Buy. On one of my PEP's, I already got 3 brand new replacement phones. On my
2nd one I got one brand new replacement in which I chose a different model.
So both already paid itself.
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Click to collapse
Wow I can't imagine trying to sell that to customers. It's already hard enough trying to get people to get the 9.99 plan that replaces the phone with no deductible. Customers say "if I break the phone I'll buy a new one for 200, not realizing the phone is $650.
Why would u let your girlfriend touch your phone?
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pimpahlishis said:
Why would u let your girlfriend touch your phone?
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This.. Lol wifey ok, gf hell no
Sent from my SPH-L710 using Tapatalk 2
Zephyron said:
this.
even tmo's coverage of 7.99/mo allows us to pay 100 deductible for a replacement phone...
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Click to collapse
I think the deductible for our phone is $150. Which it's still cheaper than replacing just the screen.
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Don't even have my phone or actually even purchased mine yet... this made me buy a case regardless soooo... thanks, haha.
If you wanna be technical about it then she's my fiance... I'd expect her to pay otherwise for sure lol... I guess a broken 4.8" screen makes you a bit bitter lol...
Yea best buy Canada is another story they do not cover physical or water damage... Am gonna try calling visa today to see if there is any insurance that my purchase can be covered under... But after reading online about this am no longer hopeful for anything....
Next time buy the case before even thinking of buying the phone... And do not trust a girl with a delicate thing like your phone...
Sent from my SGH-I747M using xda premium
awsrasool said:
If you wanna be technical about it then she's my fiance... I'd expect her to pay otherwise for sure lol... I guess a broken 4.8" screen makes you a bit bitter lol...
Yea best buy Canada is another story they do not cover physical or water damage... Am gonna try calling visa today to see if there is any insurance that my purchase can be covered under... But after reading online about this am no longer hopeful for anything....
Next time buy the case before even thinking of buying the phone... And do not trust a girl with a delicate thing like your phone...
Sent from my SGH-I747M using xda premium
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Click to collapse
I find that offensive. K. Thanks.
Sent fromTyra's galaxy siii C:
And I find it expensive to pay 300$ to fix a phone I paid 150$ for with a 3 year contract
Sent from my SGH-I747M using xda premium
Damn that sucks! I hope your able to get a new one some how. I know buying it out right is just a lot! Let us know how it turns out for you.
Good luck!