Database Users

[Q] i9500 randomly reboots, wifi doesn't work and other problems

Hi, I bought my GS4 i9500 around 2 months ago, and few days ago while I was listening to music, someone called me and I noticed that the phone was a bit hot. I'm not exactly sure that that was the source of this problem.
Anyway, when I put the phone down, it didn't work, and after a few seconds it rebooted.
Ever since it rebooted it keeps doing problems - it reboots once in a while, the wi-fi doesn't work, and the touch is delayed sometimes (it doesn't respond for a while, and after a few seconds it suddenly responds to all the gestures I did over the last few seconds.).
I tried factory resting it, change frimware, clear cache and everything, and still nothing worked. It still does these problems.
I took it to the store where I bought it and they flashed it, and still it didn't solve it.
The problem is I rooted the phone, and I'm afraid the warranty won't be accepted if I send them the device.
Anyone knows what the problem might be?
Sorry for my bad English.
Thanks.

It worked for me to go fully back to stock. Maybe give that a shot,

Tunestwo said:
It worked for me to go fully back to stock. Maybe give that a shot,
Click to expand...
Click to collapse
If you mean by that to flash the original frimware, i've already tried that..
Any other ideas?

Danieliko said:
If you mean by that to flash the original frimware, i've already tried that..
Any other ideas?
Click to expand...
Click to collapse
Noop, sorry man. when i did go fully back to stock it went off... i think its a warranty problem here.

well, i'm currently dealing with the problem too, it automatically boots itself, my reception goes off, eventough im not in a dead spot. but: it only happens if im on ~20% battery. i think its a softwaresided problem. im running on the normal stock touchwiz with android 4.2.2.
im gonna send it to the operator, maybe it really is a warranty-sided problem.

irot3k said:
well, i'm currently dealing with the problem too, it automatically boots itself, my reception goes off, eventough im not in a dead spot. but: it only happens if im on ~20% battery. i think its a softwaresided problem. im running on the normal stock touchwiz with android 4.2.2.
im gonna send it to the operator, maybe it really is a warranty-sided problem.
Click to expand...
Click to collapse
Sent to operator, unfortunately the warranty has been expired (probably because I rooted), and they want ~450$ to repair it..
Hopefully ill find some solution.

Danieliko said:
Sent to operator, unfortunately the warranty has been expired (probably because I rooted), and they want ~450$ to repair it..
Hopefully ill find some solution.
Click to expand...
Click to collapse
~450$ suggest to get new one , when device reboot see if the battery temperature maybe the wrong with battery I was have the reboot problem and fixed with replace battery and reinstall full rom.
my rom is UBMG9

d34dlym4n said:
~450$ suggest to get new one , when device reboot see if the battery temperature maybe the wrong with battery I was have the reboot problem and fixed with replace battery and reinstall full rom.
my rom is UBMG9
Click to expand...
Click to collapse
I'll try that, thanks

New Nexus 6P User, problems out of the gate

So like the title says, I'm a new Nexus 6P user, and I had problems out of the gate.
I bought the device 2nd hand from a guy off craigslist, after my S6 edge started over heating after I had the screen replaced (don't buy Samsung "edge" phones, I know your careful, but on the off chance you drop it, your in a world of trouble).
I tested the phone, before I bought it, it appeared pretty much brand new, everything worked. When I got home, and hard reset it again for good measure all hell broke lose.
After a hard reset the phone wanted to update to build 19 something. After the update and a reboot, the phone app kept crashing before I could finish the setup process. The only thing I could do is factory reset it again. This appeared to clear up that problem. I did the near by device thing, and restored it from what Google could find out about my S6 edge. I wish it was more of a restore like what you can do in the iOS world, but it's better then what we had before so it's cool. I noticed that Chrome would crash everytime you tried to use it only in less I uninstalled the update. After I got the phone to the point where I wanted it, I thought I was free in the clear. When I started trying to use music apps, they all crash. Apple Music, Spotify, Soundcloud. Then I noticed YouTube also crashed the same way. When I tried to make a phone call, the phone app would crash too... So the phone was useless. I downloaded the SDK and the most current build which I think was 20 something. I followed a guide on here and formatted the phone reinstalling everything around build 20. The only thing this fixed was the phone issue.
I could now make phone calls without it crashing, but I was in the same boat with some applications working, and the same ones that didn't work not working. I flashed this phone 5, or 6 times, with the last time me formatting the userdata. I read that it wasn't a good idea because it could lock me to only 32GB ( I had a 64GB version), but after I did the flashing along with the usedata format, I still had 64GB of useable space, however I still had the same issue with the same types of applications crashing. I tried older builds, same issue (also the older builds all had the problem with the phone app crashing to the point that the phone wasn't usable).
I ended up sending the phone to the manufacturer, which appears to be in the same metroplex I live in. Hopefully they can find a hardware problem under warenty and fix it. I'm making this post to see if anyone else ran into similar issues, and if anyone knows if this is a hardware build issue, that was hopefully resolved.
I'm sorry to be so long winded...

Is the phone rooted and running a custom ROM?

Pappy35 said:
Is the phone rooted and running a custom ROM?
Click to expand...
Click to collapse
Everything appeared to be stock, I don't know if it was rooted before, but when I was finished with it it was stock, I even locked the boot loader again (it was locked before I started flashing it)

vmiyoshi said:
Everything appeared to be stock, I don't know if it was rooted before, but when I was finished with it it was stock, I even locked the boot loader again (it was locked before I started flashing it)
Click to expand...
Click to collapse
How much did you pay for it?
Sent from my LG-H830 using Tapatalk

RidinNerdy said:
How much did you pay for it?
Sent from my LG-H830 using Tapatalk
Click to expand...
Click to collapse
I paid 4 for it...

No sound at all on Nexus 6p

I get no sound on my Nexus 6p. Nothing from the speakers, earpiece, headphone jack, etc. I even get errors attempting to play anything with sound. For music, I get generic streaming errors. If I copy an MP3 that I know works to the phone, I get playback errors. Attempting to play anything on Youtube or any other video with sound, I get errors. When I switch ringtones or notifications, get no errors but no sound. Even connected to a bluetooth speaker, I can't play anything with sound.
I'm currently on a custom rom, but had the same exact problem on the latest 7.1.1 stock rom available from google. Before and after rooting.
Any ideas on what to try or what could cause this?

dmcrowe1 said:
Any ideas on what to try or what could cause this?
Click to expand...
Click to collapse
I would say go back and flash the latest full Google image using flash-all.bat, and then do a factory reset. Until you do this, you will not know for sure if it is a hardware problem. You probably should have done the factory reset first, (while still stock) before flashing the custom ROM.

I did several Factory resets. Before and after root. With the standard factory image. Same issue.

dmcrowe1 said:
I did several Factory resets. Before and after root. With the standard factory image. Same issue.
Click to expand...
Click to collapse
Well If you had spelled that out in your OP, then I wouldn't have suggested it. Yep. Sounds like bad hardware to me.

Any idea what hardware? Pretty sure the phone is out of warranty. Wonder if it's worth trying to crack it open to fix it, but not sure what to fix.

dmcrowe1 said:
Any idea what hardware? Pretty sure the phone is out of warranty. Wonder if it's worth trying to crack it open to fix it, but not sure what to fix.
Click to expand...
Click to collapse
Right, not knowing which part is bad. You could potentially swap the motherboard, and there is a separate daughterboard that houses the USB charging port and microphone... Both changes have been discussed here but are not usually economically viable unless subsidized by some kind of warranty coverage (eg. paying a deductible). Why don't you first check your warranty end date through Huawei. I think they have an online page/method to do that- but I haven't gone looking for it. They may have extended the end date due to other hardware issues with the phone. You can also find the date of manufacture and other info using the "Barcodes" boot option in TWRP. Good luck.

dmcrowe1 said:
Any ideas on what to try or what could cause this?
Click to expand...
Click to collapse
Hey, I went through the same issue with audio. No phone calls, no audio on youtube, etc.
The phone was out of warranty and Huwai was not waking it for RMA, so I tried some custom ROMs.
The after installing Cortex the audio came back and I've been using it for more than 24hs. Hope it will keep working...
Here is the rom name (cannot post links yet) of the ROM, which by the way, looks awesome!:
CortexROM_v15.10_angler_OPR5.170623.007.zip
Good luck!

Has Anyone Ever Used Verizon Software Repair?

Has Anyone Ever Used Verizon Software Repair?
I used the Verizon Software repair to repair my LG V20 and nothing. Im still having issues, it suppose to repair your software but I'm still having issues, force closes, reboots, freezes, lag. How y'all experience with Verizon Software Repair? And did it fix your issues you may had?

Storm26 said:
Has Anyone Ever Used Verizon Software Repair?
I used the Verizon Software repair to repair my LG V20 and nothing. Im still having issues, it suppose to repair your software but I'm still having issues, force closes, reboots, freezes, lag. How y'all experience with Verizon Software Repair? And did it fix your issues you may had?
Click to expand...
Click to collapse
The only Verizon app worth anything (in my experience) has been the Verizon messages app. Every app from Verizon that I've ever had the displeasure of working with has been garbage plain & simple so I don't expect the software repair to be any different

Storm26 said:
Has Anyone Ever Used Verizon Software Repair?
I used the Verizon Software repair to repair my LG V20 and nothing. Im still having issues, it suppose to repair your software but I'm still having issues, force closes, reboots, freezes, lag. How y'all experience with Verizon Software Repair? And did it fix your issues you may had?
Click to expand...
Click to collapse
verizon apps sucks i root my phone and all and working on a few things (testing) to fix the phone and asking around for advice,
so far this worked and you are welcome to try it
@bond32 gave me this advice to wipe the phone out, system, cache, etc. all of it (dont wipe your micro sd card out and make sure all is backed up)
of corse the phone has to be rooted with TWRP
once wiped, poer off the phone, hold vol up and plug the phone in the PC, it be in download mode, uppercut the KDZ to the phone, it give it a fresh clean start
then root, and enjoy
i am testing this out my self and working on debloating the phone, i wont post it untill i work out some issues and make sure the phone is stable to run
you can check out my youtube for a video for the vs995
https://youtu.be/adUTEnsCaQY

KUSOsan said:
The only Verizon app worth anything (in my experience) has been the Verizon messages app. Every app from Verizon that I've ever had the displeasure of working with has been garbage plain & simple so I don't expect the software repair to be any different
Click to expand...
Click to collapse
I tried everything to fix my issues.

LASERWOLF452 said:
verizon apps sucks i root my phone and all and working on a few things (testing) to fix the phone and asking around for advice,
so far this worked and you are welcome to try it
@bond32 gave me this advice to wipe the phone out, system, cache, etc. all of it (dont wipe your micro sd card out and make sure all is backed up)
of corse the phone has to be rooted with TWRP
once wiped, poer off the phone, hold vol up and plug the phone in the PC, it be in download mode, uppercut the KDZ to the phone, it give it a fresh clean start
then root, and enjoy
i am testing this out my self and working on debloating the phone, i wont post it untill i work out some issues and make sure the phone is stable to run
you can check out my youtube for a video for the vs995
Click to expand...
Click to collapse
I don't want to void my warranty. I suck at rooting.

Storm26 said:
I don't want to void my warranty. I suck at rooting.
Click to expand...
Click to collapse
Thats the whole point of the video no worries to suck at it but i understand for the warranty. As for me i dont care for it aslong no physical damage is done they wont know. Verizon knows i root aslong the phone is not damaged and dose not show no signs of mods (meaning if you dont return to stock) i never had a problem although things could have changed

Storm26 said:
I tried everything to fix my issues.
Click to expand...
Click to collapse
Factory reset? If that doesn't fix it then I would say it's gotta be a hardware problem

KUSOsan said:
Factory reset? If that doesn't fix it then I would say it's gotta be a hardware problem
Click to expand...
Click to collapse
I tried factory reset multiple times. And nothing.

Essential ph1 twice random reboot

Just got this today and it's great besides being a bit smaller than my g6 and because of front camera design only being technically 5.5in screen for most apps especially games.
However since I have had it, it has randomly rebooted itself twice for no real apparent reason. Is this a known issue or something anyone else has experienced? I want to try to get a bit more information on it before contacting the eBay seller. It is a refurbished.

I have never experienced a random reboot. You might want to try factory resetting your phone and then setting it up with the fresh start option instead of restoring from a Google cloud backup. Was your phone on Nougat or Oreo when you received it? Were there any major software updates?

It was fully updated to 8.1.0 when I received it. April 5th security patch. It was factory reset and I started fresh. No backup other than logging into my Google account for contacts, passwords and logins and such. I never do backups and restores always start fresh other than Google account.

Nickvanexel said:
It was fully updated to 8.1.0 when I received it. April 5th security patch. It was factory reset and I started fresh. No backup other than logging into my Google account for contacts, passwords and logins and such. I never do backups and restores always start fresh other than Google account.
Click to expand...
Click to collapse
Must be rogue app, had mine 3 months and never had a glitch or reboot.
Sent from my PH-1 using Tapatalk

If you are still having the random reboots you might want to boot your phone into safe mode to verify that a third party app isn't causing the problem. Since your phone was refurbished it's also possible that it was damaged by the previous owner or returned for the same issue you are experiencing. I did read that some early PH-1 buyers had to return their phones because of hardware issues like overheating.

Just did it again while using chrome. Just froze up for a few seconds and restarted. Doesn't seem to be overheating and the first time it happened before I installed anything I think. Guess I'll try a reset and go from there.

Factory reset twice now. No 3rd party apps installed. Updated all apps on Google play. The default phone apps.
Now the phone is freezing and rebooting itself constantly. Out of control. I am in safe mode right now and hasn't frozen yet. I don't know what the hell is going on.
Would love to be able to fix this issue myself without having to do return shipping. I have contacted the seller already though.

If it doesn't freeze or reboot at all in safe mode that usually means an app that you downloaded is causing the problem. The normal thing to try would be to factory reset the phone, download one app and see if there are problems. If the phone seems to be fine download a second app and use the phone long enough to see if the phone is stable. If it seems fine download a third app and do the same.
That's obviously very time consuming and if you were running a phone with heavily modded code like OnePlus with Oxygen it would probably be worth the investment of time. But this phone runs stock Android. Unless you are installing something unusual that might cause stability issues what you are describing sounds like a hardware problem. You might have bad memory for example and not enough is going on when the phone is in safe mode to trigger the unstable behavior.
I think returning or exchanging the phone you bought is definitely your best course of action. I really like this phone but it sounds like yours is defective or damaged.
The only other thing that comes to mind is that sometimes if you own more than one phone the Play Store will show apps that aren't compatible with the phone you are actually using. Dialers, messaging apps, camera apps and music players made for a specific phone brand aren't usually compatible with other brands because they need modded framework to function properly. Some apps that definitely are not compatible with this phone do show up in my Play Store Library available for download. Is it possible you are downloading an incompatible app?

I factory reset and haven't installed a single app. Just updated everything that was stock with the phone after reset. I was thinking faulty ram too, seems like it is.

Yeah I guess it's toast. Last night while watching YouTube it froze. Screen scrambled with artifacts and the phone made a loud continuous howling sound like an emergency alert. I honestly thought it was an emergency alert until I saw the artifacting.
Unless someone here can possibly give me an idea of any other reason it could be displaying this behavior I guess I have no choice but to return it?

Nickvanexel said:
Yeah I guess it's toast. Last night while watching YouTube it froze. Screen scrambled with artifacts and the phone made a loud continuous howling sound like an emergency alert. I honestly thought it was an emergency alert until I saw the artifacting.
Unless someone here can possibly give me an idea of any other reason it could be displaying this behavior I guess I have no choice but to return it?
Click to expand...
Click to collapse
Grab a BTS zip from the back to stock thread... And flash that...
I'll bet however it was updated had some yuck in it...

Nickvanexel said:
Yeah I guess it's toast. Last night while watching YouTube it froze. Screen scrambled with artifacts and the phone made a loud continuous howling sound like an emergency alert. I honestly thought it was an emergency alert until I saw the artifacting.
Unless someone here can possibly give me an idea of any other reason it could be displaying this behavior I guess I have no choice but to return it?
Click to expand...
Click to collapse
Someone in the Essential stock ROM dump thread just described the exact same behavior that you are experiencing. He hopes reflashing stock will fix it but since it's identical to what's happening with your phone I think he's going to end up disappointed. You might want to check out his post and see if he has any luck. It was the latest post in the thread so it should be easy to find.
https://forum.xda-developers.com/essential-phone/development/stock-7-1-1-nmj20d-t3701681/page41

Yeah that was me. Trying to get information on the procedure to manually reflash this phone with stock firmware. I shouldn't need to unlock bootloader to do it? Just trying to flash stock over stock to hopefully correct any os corruption. Also mine is apparently a unlocked Sprint variant even though it was advertised as being a normal unlocked variant. Not sure if the firmware from that thread will work for me.

Nickvanexel said:
Yeah that was me. Trying to get information on the procedure to manually reflash this phone with stock firmware. I shouldn't need to unlock bootloader to do it? Just trying to flash stock over stock to hopefully correct any os corruption. Also mine is apparently a unlocked Sprint variant even though it was advertised as being a normal unlocked variant. Not sure if the firmware from that thread will work for me.
Click to expand...
Click to collapse
Sorry I didn't notice that. I haven't done any flashing on this phone but I know I read that people with the Sprint phones were flashing the regular stock image to get rid of the Sprint apps and get updates from Essential rather than Sprint. But if you don't want to unlock your bootloader you can download official factory images from the Essential website and sideload using a computer. Flashing instructions are on the download site.
https://www.essential.com/developer/current-builds

Alright I reflashed the latest firmware from essential page via adb sideload. I highly dout it worked but I'll see.
What would I need to do from here to do a complete fresh reflash completely overrighting any trace of the old os? I still want to keep it stock but doesn't matter if I need to unlock the bootloader. Just want a complete wipe of the old os and fresh reflash to be sure any traces of corruption are removed to be sure if it's a hardware issue.

That's easy on single partition phones but much more difficult on phones with an A & B partition like the PH-1. You definitely need to unlock the bootloader. On my Pixel XL you needed to flash the factory image separately to partitions A & B to ensure there was nothing left from before but the procedure might be different on this phone. I went through the flashing instructions when I got this phone and think if you flash the full restore stock image it supposedly returns both partitions to stock automatically but that definitely didn't happen on the Pixel. Considering that this phone is supposed to be easy to hard brick (which was virtually impossible on the Pixel) I wouldn't chance it unless you can't return or exchange the phone from the seller.

Well side loading the ota from essential website didn't work. I'd say it's already hard bricked. Still crashing after a while of using it. Last night I loaded as many apps at one time as I could. Got maybe 10 opened at once before it crashed. Seems like faulty ram to me.

Wife just had it happen on her new White one twice today while playing Pokemon GO.
She says she also had her podcast app and hangouts open but minimized and not being actively used in the background.
She's on a fresh install of Oreo 8.1 with the Gcam mod by MGC_5.1.018_Urikill_vXXII.apk using the settings suggested by aer0zer0
Anyhow I hope its just a completely random fluke and not a serious issue as I have a new black one from Amazon in the mail and would really hate to have to return these otherwise wonderful devices.

Mine ain't no fluke. After it crashes if I immediately reboot it instantly crashes again. I have to let it sit a while turned off and reboot again to any significant time before crashing. Longest time it's ran before crashing since having it it's maybe an hour. Didn't notice it much at first because I didn't use it more than a few minutes at a time. So it was in sleep mode constantly crashing and rebooting. Now that I have been watching it more it just constantly keeps rebooting even while sitting idle. I'll glance over at my phone and low and behold it's rebooting again.

Nickvanexel said:
Mine ain't no fluke. After it crashes if I immediately reboot it instantly crashes again. I have to let it sit a while turned off and reboot again to any significant time before crashing. Longest time it's ran before crashing since having it it's maybe an hour. Didn't notice it much at first because I didn't use it more than a few minutes at a time. So it was in sleep mode constantly crashing and rebooting. Now that I have been watching it more it just constantly keeps rebooting even while sitting idle. I'll glance over at my phone and low and behold it's rebooting again.
Click to expand...
Click to collapse
Ouch okay that most certainly sounds like a bad hardware issue as you suspected earlier.
Thankfully in her case the reboots were well apart from one another and the phone was fine after the reboot. Even let her play PKGO.
I mostly came in to comment to hopefully help by voicing that it had happened and the circumstances in which it did for her with the idea it might pinpoint some flaw in the overall system if there was one.