Has Anyone Ever Used Verizon Software Repair?
I used the Verizon Software repair to repair my LG V20 and nothing. Im still having issues, it suppose to repair your software but I'm still having issues, force closes, reboots, freezes, lag. How y'all experience with Verizon Software Repair? And did it fix your issues you may had?
Storm26 said:
Has Anyone Ever Used Verizon Software Repair?
I used the Verizon Software repair to repair my LG V20 and nothing. Im still having issues, it suppose to repair your software but I'm still having issues, force closes, reboots, freezes, lag. How y'all experience with Verizon Software Repair? And did it fix your issues you may had?
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The only Verizon app worth anything (in my experience) has been the Verizon messages app. Every app from Verizon that I've ever had the displeasure of working with has been garbage plain & simple so I don't expect the software repair to be any different
Storm26 said:
Has Anyone Ever Used Verizon Software Repair?
I used the Verizon Software repair to repair my LG V20 and nothing. Im still having issues, it suppose to repair your software but I'm still having issues, force closes, reboots, freezes, lag. How y'all experience with Verizon Software Repair? And did it fix your issues you may had?
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Click to collapse
verizon apps sucks i root my phone and all and working on a few things (testing) to fix the phone and asking around for advice,
so far this worked and you are welcome to try it
@bond32 gave me this advice to wipe the phone out, system, cache, etc. all of it (dont wipe your micro sd card out and make sure all is backed up)
of corse the phone has to be rooted with TWRP
once wiped, poer off the phone, hold vol up and plug the phone in the PC, it be in download mode, uppercut the KDZ to the phone, it give it a fresh clean start
then root, and enjoy
i am testing this out my self and working on debloating the phone, i wont post it untill i work out some issues and make sure the phone is stable to run
you can check out my youtube for a video for the vs995
https://youtu.be/adUTEnsCaQY
KUSOsan said:
The only Verizon app worth anything (in my experience) has been the Verizon messages app. Every app from Verizon that I've ever had the displeasure of working with has been garbage plain & simple so I don't expect the software repair to be any different
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I tried everything to fix my issues.
LASERWOLF452 said:
verizon apps sucks i root my phone and all and working on a few things (testing) to fix the phone and asking around for advice,
so far this worked and you are welcome to try it
@bond32 gave me this advice to wipe the phone out, system, cache, etc. all of it (dont wipe your micro sd card out and make sure all is backed up)
of corse the phone has to be rooted with TWRP
once wiped, poer off the phone, hold vol up and plug the phone in the PC, it be in download mode, uppercut the KDZ to the phone, it give it a fresh clean start
then root, and enjoy
i am testing this out my self and working on debloating the phone, i wont post it untill i work out some issues and make sure the phone is stable to run
you can check out my youtube for a video for the vs995
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Click to collapse
I don't want to void my warranty. I suck at rooting.
Storm26 said:
I don't want to void my warranty. I suck at rooting.
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Thats the whole point of the video no worries to suck at it but i understand for the warranty. As for me i dont care for it aslong no physical damage is done they wont know. Verizon knows i root aslong the phone is not damaged and dose not show no signs of mods (meaning if you dont return to stock) i never had a problem although things could have changed
Storm26 said:
I tried everything to fix my issues.
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Factory reset? If that doesn't fix it then I would say it's gotta be a hardware problem
KUSOsan said:
Factory reset? If that doesn't fix it then I would say it's gotta be a hardware problem
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I tried factory reset multiple times. And nothing.
Related
I updated the vzw tablet but im still 3.2, but ever since I've updated it I have been getting this strange sound no matter what. It sounds like the device is shutting down but its not. I hear it in the middle of games, music. Ive factory wiped it twice and still no luck removing the sound...what should/can i do?
IceAzures said:
I updated the vzw tablet but im still 3.2, but ever since I've updated it I have been getting this strange sound no matter what. It sounds like the device is shutting down but its not. I hear it in the middle of games, music. Ive factory wiped it twice and still no luck removing the sound...what should/can i do?
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Have you tried a factory reset?
mr.fast said:
Have you tried a factory reset?
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Twice.
Take it back to a Verizon store for service.
Beezer80 said:
Take it back to a Verizon store for service.
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would be the best solution, you could also try to reflash stock rom trough odin if you rooted it but then u would lose warranty
I won the tablet from a 4G contest they were holding back in December, I'm not sure if it has warranty. And I'm sure unrooted you can reflash, at least thats from what I remember.
It should have at least a year warranty. Contact VZ or Samsung directly.
So like the title says, I'm a new Nexus 6P user, and I had problems out of the gate.
I bought the device 2nd hand from a guy off craigslist, after my S6 edge started over heating after I had the screen replaced (don't buy Samsung "edge" phones, I know your careful, but on the off chance you drop it, your in a world of trouble).
I tested the phone, before I bought it, it appeared pretty much brand new, everything worked. When I got home, and hard reset it again for good measure all hell broke lose.
After a hard reset the phone wanted to update to build 19 something. After the update and a reboot, the phone app kept crashing before I could finish the setup process. The only thing I could do is factory reset it again. This appeared to clear up that problem. I did the near by device thing, and restored it from what Google could find out about my S6 edge. I wish it was more of a restore like what you can do in the iOS world, but it's better then what we had before so it's cool. I noticed that Chrome would crash everytime you tried to use it only in less I uninstalled the update. After I got the phone to the point where I wanted it, I thought I was free in the clear. When I started trying to use music apps, they all crash. Apple Music, Spotify, Soundcloud. Then I noticed YouTube also crashed the same way. When I tried to make a phone call, the phone app would crash too... So the phone was useless. I downloaded the SDK and the most current build which I think was 20 something. I followed a guide on here and formatted the phone reinstalling everything around build 20. The only thing this fixed was the phone issue.
I could now make phone calls without it crashing, but I was in the same boat with some applications working, and the same ones that didn't work not working. I flashed this phone 5, or 6 times, with the last time me formatting the userdata. I read that it wasn't a good idea because it could lock me to only 32GB ( I had a 64GB version), but after I did the flashing along with the usedata format, I still had 64GB of useable space, however I still had the same issue with the same types of applications crashing. I tried older builds, same issue (also the older builds all had the problem with the phone app crashing to the point that the phone wasn't usable).
I ended up sending the phone to the manufacturer, which appears to be in the same metroplex I live in. Hopefully they can find a hardware problem under warenty and fix it. I'm making this post to see if anyone else ran into similar issues, and if anyone knows if this is a hardware build issue, that was hopefully resolved.
I'm sorry to be so long winded...
Is the phone rooted and running a custom ROM?
Pappy35 said:
Is the phone rooted and running a custom ROM?
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Everything appeared to be stock, I don't know if it was rooted before, but when I was finished with it it was stock, I even locked the boot loader again (it was locked before I started flashing it)
vmiyoshi said:
Everything appeared to be stock, I don't know if it was rooted before, but when I was finished with it it was stock, I even locked the boot loader again (it was locked before I started flashing it)
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How much did you pay for it?
Sent from my LG-H830 using Tapatalk
RidinNerdy said:
How much did you pay for it?
Sent from my LG-H830 using Tapatalk
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I paid 4 for it...
Just got this today and it's great besides being a bit smaller than my g6 and because of front camera design only being technically 5.5in screen for most apps especially games.
However since I have had it, it has randomly rebooted itself twice for no real apparent reason. Is this a known issue or something anyone else has experienced? I want to try to get a bit more information on it before contacting the eBay seller. It is a refurbished.
I have never experienced a random reboot. You might want to try factory resetting your phone and then setting it up with the fresh start option instead of restoring from a Google cloud backup. Was your phone on Nougat or Oreo when you received it? Were there any major software updates?
It was fully updated to 8.1.0 when I received it. April 5th security patch. It was factory reset and I started fresh. No backup other than logging into my Google account for contacts, passwords and logins and such. I never do backups and restores always start fresh other than Google account.
Nickvanexel said:
It was fully updated to 8.1.0 when I received it. April 5th security patch. It was factory reset and I started fresh. No backup other than logging into my Google account for contacts, passwords and logins and such. I never do backups and restores always start fresh other than Google account.
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Must be rogue app, had mine 3 months and never had a glitch or reboot.
Sent from my PH-1 using Tapatalk
If you are still having the random reboots you might want to boot your phone into safe mode to verify that a third party app isn't causing the problem. Since your phone was refurbished it's also possible that it was damaged by the previous owner or returned for the same issue you are experiencing. I did read that some early PH-1 buyers had to return their phones because of hardware issues like overheating.
Just did it again while using chrome. Just froze up for a few seconds and restarted. Doesn't seem to be overheating and the first time it happened before I installed anything I think. Guess I'll try a reset and go from there.
Factory reset twice now. No 3rd party apps installed. Updated all apps on Google play. The default phone apps.
Now the phone is freezing and rebooting itself constantly. Out of control. I am in safe mode right now and hasn't frozen yet. I don't know what the hell is going on.
Would love to be able to fix this issue myself without having to do return shipping. I have contacted the seller already though.
If it doesn't freeze or reboot at all in safe mode that usually means an app that you downloaded is causing the problem. The normal thing to try would be to factory reset the phone, download one app and see if there are problems. If the phone seems to be fine download a second app and use the phone long enough to see if the phone is stable. If it seems fine download a third app and do the same.
That's obviously very time consuming and if you were running a phone with heavily modded code like OnePlus with Oxygen it would probably be worth the investment of time. But this phone runs stock Android. Unless you are installing something unusual that might cause stability issues what you are describing sounds like a hardware problem. You might have bad memory for example and not enough is going on when the phone is in safe mode to trigger the unstable behavior.
I think returning or exchanging the phone you bought is definitely your best course of action. I really like this phone but it sounds like yours is defective or damaged.
The only other thing that comes to mind is that sometimes if you own more than one phone the Play Store will show apps that aren't compatible with the phone you are actually using. Dialers, messaging apps, camera apps and music players made for a specific phone brand aren't usually compatible with other brands because they need modded framework to function properly. Some apps that definitely are not compatible with this phone do show up in my Play Store Library available for download. Is it possible you are downloading an incompatible app?
I factory reset and haven't installed a single app. Just updated everything that was stock with the phone after reset. I was thinking faulty ram too, seems like it is.
Yeah I guess it's toast. Last night while watching YouTube it froze. Screen scrambled with artifacts and the phone made a loud continuous howling sound like an emergency alert. I honestly thought it was an emergency alert until I saw the artifacting.
Unless someone here can possibly give me an idea of any other reason it could be displaying this behavior I guess I have no choice but to return it?
Nickvanexel said:
Yeah I guess it's toast. Last night while watching YouTube it froze. Screen scrambled with artifacts and the phone made a loud continuous howling sound like an emergency alert. I honestly thought it was an emergency alert until I saw the artifacting.
Unless someone here can possibly give me an idea of any other reason it could be displaying this behavior I guess I have no choice but to return it?
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Click to collapse
Grab a BTS zip from the back to stock thread... And flash that...
I'll bet however it was updated had some yuck in it...
Nickvanexel said:
Yeah I guess it's toast. Last night while watching YouTube it froze. Screen scrambled with artifacts and the phone made a loud continuous howling sound like an emergency alert. I honestly thought it was an emergency alert until I saw the artifacting.
Unless someone here can possibly give me an idea of any other reason it could be displaying this behavior I guess I have no choice but to return it?
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Click to collapse
Someone in the Essential stock ROM dump thread just described the exact same behavior that you are experiencing. He hopes reflashing stock will fix it but since it's identical to what's happening with your phone I think he's going to end up disappointed. You might want to check out his post and see if he has any luck. It was the latest post in the thread so it should be easy to find.
https://forum.xda-developers.com/essential-phone/development/stock-7-1-1-nmj20d-t3701681/page41
Yeah that was me. Trying to get information on the procedure to manually reflash this phone with stock firmware. I shouldn't need to unlock bootloader to do it? Just trying to flash stock over stock to hopefully correct any os corruption. Also mine is apparently a unlocked Sprint variant even though it was advertised as being a normal unlocked variant. Not sure if the firmware from that thread will work for me.
Nickvanexel said:
Yeah that was me. Trying to get information on the procedure to manually reflash this phone with stock firmware. I shouldn't need to unlock bootloader to do it? Just trying to flash stock over stock to hopefully correct any os corruption. Also mine is apparently a unlocked Sprint variant even though it was advertised as being a normal unlocked variant. Not sure if the firmware from that thread will work for me.
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Sorry I didn't notice that. I haven't done any flashing on this phone but I know I read that people with the Sprint phones were flashing the regular stock image to get rid of the Sprint apps and get updates from Essential rather than Sprint. But if you don't want to unlock your bootloader you can download official factory images from the Essential website and sideload using a computer. Flashing instructions are on the download site.
https://www.essential.com/developer/current-builds
Alright I reflashed the latest firmware from essential page via adb sideload. I highly dout it worked but I'll see.
What would I need to do from here to do a complete fresh reflash completely overrighting any trace of the old os? I still want to keep it stock but doesn't matter if I need to unlock the bootloader. Just want a complete wipe of the old os and fresh reflash to be sure any traces of corruption are removed to be sure if it's a hardware issue.
That's easy on single partition phones but much more difficult on phones with an A & B partition like the PH-1. You definitely need to unlock the bootloader. On my Pixel XL you needed to flash the factory image separately to partitions A & B to ensure there was nothing left from before but the procedure might be different on this phone. I went through the flashing instructions when I got this phone and think if you flash the full restore stock image it supposedly returns both partitions to stock automatically but that definitely didn't happen on the Pixel. Considering that this phone is supposed to be easy to hard brick (which was virtually impossible on the Pixel) I wouldn't chance it unless you can't return or exchange the phone from the seller.
Well side loading the ota from essential website didn't work. I'd say it's already hard bricked. Still crashing after a while of using it. Last night I loaded as many apps at one time as I could. Got maybe 10 opened at once before it crashed. Seems like faulty ram to me.
Wife just had it happen on her new White one twice today while playing Pokemon GO.
She says she also had her podcast app and hangouts open but minimized and not being actively used in the background.
She's on a fresh install of Oreo 8.1 with the Gcam mod by MGC_5.1.018_Urikill_vXXII.apk using the settings suggested by aer0zer0
Anyhow I hope its just a completely random fluke and not a serious issue as I have a new black one from Amazon in the mail and would really hate to have to return these otherwise wonderful devices.
Mine ain't no fluke. After it crashes if I immediately reboot it instantly crashes again. I have to let it sit a while turned off and reboot again to any significant time before crashing. Longest time it's ran before crashing since having it it's maybe an hour. Didn't notice it much at first because I didn't use it more than a few minutes at a time. So it was in sleep mode constantly crashing and rebooting. Now that I have been watching it more it just constantly keeps rebooting even while sitting idle. I'll glance over at my phone and low and behold it's rebooting again.
Nickvanexel said:
Mine ain't no fluke. After it crashes if I immediately reboot it instantly crashes again. I have to let it sit a while turned off and reboot again to any significant time before crashing. Longest time it's ran before crashing since having it it's maybe an hour. Didn't notice it much at first because I didn't use it more than a few minutes at a time. So it was in sleep mode constantly crashing and rebooting. Now that I have been watching it more it just constantly keeps rebooting even while sitting idle. I'll glance over at my phone and low and behold it's rebooting again.
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Ouch okay that most certainly sounds like a bad hardware issue as you suspected earlier.
Thankfully in her case the reboots were well apart from one another and the phone was fine after the reboot. Even let her play PKGO.
I mostly came in to comment to hopefully help by voicing that it had happened and the circumstances in which it did for her with the idea it might pinpoint some flaw in the overall system if there was one.
Wow, seeing that this is quite the phenomena. It seems everyone has this in some form since that December update
I'll skip the small talk because this issue is widespread enough... here's what HASN'T worked
- *#*#4636#*#* (Trying to use "Phone information" leads me immediately to "this application does not work on this device")
- Taking out SIM and battery for 30min
- Swapping SIM
- Factory Reset
- Praying that anyone at T-Mobile has attained a level higher than "Totally clueless"
- Praying that anyone at LG would provide a working solution
- Dialing ##UPDATE# (Afaik, this only works on Sprint)
- Five hours of googling
As it stands, I'm stuck with a phone that's awesome at doing everything but being a phone. Apparently I can flash a radio file... but I haven't the slightest idea how to do any of that.
Any idea how to fix this?
*UPDATE* looking into the dirtysanta method of flashing the modem.img, it appears that's not even an option for the T-Mobile variant.
Sounds like LG's solution is to have you send it in... I've already seen other users go through that and end up having their phone hostage for a $21 diagnostic or a $378 proposed HARDWARE fix for a SOFTWARE problem _they_ caused.
While I personally have had good experiences with LG in the past, looking into this really kicked the hornet's nest on others who've had this issue. Many coming from the V10 who were told a V20 would save them from this.
Sounds like it's time to sick the social media beast on a company to make them stop being shady.
I have a tmobile v20 and I have not had any issues with service and I have not seen much on the forums. What issue are you having exactly? Were you rooted? Any errors besides no service?
darkknight1812 said:
I have a tmobile v20 and I have not had any issues with service and I have not seen much on the forums. What issue are you having exactly? Were you rooted? Any errors besides no service?
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Basically that's it. Phone worked perfectly, did an OTA update, and now it's like my cellular radio just doesn't work at all. Which means I now have a WiFi only media player that can't make calls, SMS, MMS or utilize cellular data.
Goes straight to "no service". I can go under Network settings and it displays that my phone's radio is off. T-Mobile rep confirmed that my SIM didn't shoot craps, and that none of theirs work in this phone either. They actually showed that the phone was even detecting my SIM by showing me that it's picking up my phone number.
Surprised you aren't hearing about this, I'm seeing this reported all over the place. This is just a couple of links. Been going at this all since the OTA hit me at 6PM yesterday.
https://community.giffgaff.com/t5/Help-Support/LG-V20-No-Service-after-update/td-p/21190404
https://forum.xda-developers.com/v20/how-to/guide-us996-service-radio-off-ota-kdz-t3727126
https://forum.xda-developers.com/v20/help/lg-v20-us996-radio-off-security-update-t3718507
https://forum.xda-developers.com/v20/help/lg-v20-us996-network-radio-button-off-t3727986
An XDA user sent his in, and ended up having to either pay a $21 diagnostic fee, or pay $400 for them to shove a bunch of aftermarket parts in his phone (which is insane given that the only thing between the phone features working and not working was an OTA).
Have you tried reflashing a kdz? It is possible that something happened during the update. Make sure you flash a kdz with the same anti rollback number (most likely 1 if it took the recent ota). I believe the patched LGUP can flash just the modem partition.
Yeah. I heard about this. For the other xda user, he had purchased a refurbished device from a third party seller of some sort. Some where along the way the internal parts (motherboard) were replaced with cheap knock offs. LG flagged the phone for having non-LG parts inside. The upgraded firmware didn't play nice with the hardware, since it wasnt built to LG's specifications. Anyways not entirely LG's fault on that. A kdz could help but I doubt it will do anything. For people who have lost radio functions entirely to just a simple ota, most of them have had to get hardware replaced to fix. All around bummer. Hopefully lgup can bring it to life.
I'm having a similar issue and can say that for us with ARB=1 (i.e those with the Security Patch past 01/01/18) aren't going to find salvation this way
It's coincidental this thread popped up, because I'm trying to diagnose a similar nature as well. I've been swapping out parts and testing to see what's going on as part of my phone repair. After swapping between different plastic bumpers (this is the antenna bumpers). I can say this is not a hardware issue for us DIY'ers. I've taken the picture in the Settings > About Phone > Network to show that my antenna signal is just as normal without a SIM inserted. (Picture 1). I believe this is not an IMEI issue because it comes up clean for both ESN and Tmobile's side. If it was a blacklisted phone, then I shouldn't be able to connect to Wifi Calling. However, multiple instances: I've gotten a Notification from Call Services yet still able to call/sms test but only with Wifi Calling enabled; which reinforces the observation that this isn't hardware-related. (Picture 2).
LTE Discovery confirms a working radio, as the EARFCN information populates with connecting cell tower activity that's typical of SIM activity; with the sole exception of my Data/Voice Network Types coming up UNKNOWN (Picture 3). MCC+MNC Information proves our phones are talking to Tmobile, at the least, which further shows this being less of a hardware issue. I've KDZ'd my phone with LGUP as far back as 10P to no success.
If there is a problem relating to OTAs; someone else has to investigate before the ARB = 1(Anti-RollBack) to discover more information. Those of us on 10P aren't allowed to test out previous modems due to our bootloaders; which incidentally is all of us with this No Service problems. Ack!
texasaggie1 said:
.....
.....
10p Warnings based on what we know:
WARNING #1 You must flash the 10p modem and bootloader for this to work. If you don't you will soft brick.
WARNING #2 Once you go to 10p modem and bootloader you can't go back to previous versions. If you try you will HARD brick your device.
WARNING #3 10P rom only works with 10p modem and 10p bootloader. Any other combo SOFT bricks.
WARNING #4 TWRP backups of previous versions will not restore correctly once you are on 10p. When you restore a previous version (10k and before) you will soft brick. You can unbrick by just installing the 10p ROM, modem, and bootloader over the top of your restore *****Restores and Backups of 10p roms work just fine.
BOTTOM LINE: Going to 10p is a TOTAL commitment and there probably will never be a way to go back. That said, I'm on 10p and so far it works great.
https://forum.xda-developers.com/v20/development/rom-10p-debloated-rom-beta-flashable-zip-t3656616
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Click to collapse
Same sentiments can also be verified here as well..
[FIRMWARE] [H918] [10p] [10k] [10j] [10i] [10d] TWRP Flashable Bootloader and Modem
I'm having problems with a VS995. Bought it new on ebay, received it today 10/27/2018. I did get signal, then upgraded via phone software update, but it failed, and failed, and failed. so i used the verizon software via pc. Successfully upgraded to 7. then NO SIGNAL. so i updated via phone, but the download kept disconnecting. so i downloaded the 8 bin, upgraded via LGUP, success. Still NO SIGNAL. =( . Returning the phone now. buying a used one, might be better.
Was this problem solved? Because I have the same thing, radio off & really slow charge (phone has to be off in order to charge, when on the battery drains faster than it charges). I've flashed 10p with lgup & it's the same thing, right now I'm rooted with TWRP recovery, Magisk & the H91810u rom. I've done factory reset, flashed modem zip file, installed a network app that trys to manually start the radio (radio on) but it fails & stays "radio off". Any suggestions would be greatly appreciated, I'm almost ready to give up on this thing.
mgzavala said:
Was this problem solved? Because I have the same thing, radio off & really slow charge (phone has to be off in order to charge, when on the battery drains faster than it charges). I've flashed 10p with lgup & it's the same thing, right now I'm rooted with TWRP recovery, Magisk & the H91810u rom. I've done factory reset, flashed modem zip file, installed a network app that trys to manually start the radio (radio on) but it fails & stays "radio off". Any suggestions would be greatly appreciated, I'm almost ready to give up on this thing.
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If you read you'd know it wasn't, as stated by earlier posters the only fix is to send to LG for repair, you probably got one of those knock off phones
Sent from my LG-H910 using XDA Labs
cnjax said:
If you read you'd know it wasn't, as stated by earlier posters the only fix is to send to LG for repair, you probably got one of those knock off phones
Sent from my LG-H910 using XDA Labs
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How could that be this phone was bought from T-Mobile, I would doubt that they would pull a stunt like that. And wouldn't it have had the same problem before when I rooted the first time? Or am I missing something here?
mgzavala said:
How could that be this phone was bought from T-Mobile, I would doubt that they would pull a stunt like that. And wouldn't it have had the same problem before when I rooted the first time? Or am I missing something here?
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Return it to, Tmobile, or send it LG to be repaired, scrap it and buy a new phone.
Sent from my LG-H910 using XDA Labs
Here on my LG V50 ThinQ am having same issue after an OTA update which lasted for like 4 days, I've kdz'ed my phone with different variant of the LG V50 stock ROM even has to crossflash to an EU stock ROM yet no way and i can say for sure it's no hardware issue but rather LG been messed up somehow
When I update to RMX1801EX_11_A.17 my device keep restarting. It was happen more than 3 times a day, even it is standby/locked. I already go to service center and get machine replacement and also flashing rom but this issue still hapening. Is it software or hardware issue? anyone can help me please. this is very annoying.
Ardhborne said:
When I update to RMX1801EX_11_A.17 my device keep restarting. It was happen more than 3 times a day, even it is standby/locked. I already go to service center and get machine replacement and also flashing rom but this issue still hapening. Is it software or hardware issue? anyone can help me please. this is very annoying.
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Click to collapse
I'm on A17, don't seems to experience any random restarts. You're saying that you've got a machine replacement, do you mean you've got a new phone via the service center?
victor_chan777 said:
I'm on A17, don't seems to experience any random restarts. You're saying that you've got a machine replacement, do you mean you've got a new phone via the service center?
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No, I just got machine replacement not a new device. It wasn't solve the issue. My phone keep restarting
Are u using lawnchair v2? It happens on my LG V30 until it's updated to latest alpha version.. But it's been very stable with Realme, even prior to updating. Or, maybe this https://forum.xda-developers.com/showthread.php?t=1726238 will trigger an idea if you would go extra mile.