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Looking for some advice/help. I got my wife the Evo Shift a couple of weeks ago. Her phone has not been rooted and other than a few added apps the phone is completely stock. The phone reboots on her 4 and 5 times a day. She does not have any kind of task killer installed so that's not it. She plays Angry Birds a lot and uses Pandora quite a bit. I have also installed Sound Manager for her. Other than that I can't think of anything that would be helpful for trouble shooting. I have searched here and through Google and have not seen any info of others having this problem. I am not sure if I should root the thing or return it to best buy. I have the Evo and previously the Hero and am no stranger to rooting or custom ROMs. Just really did not see the need to root it since my wife has no idea about any of that. Any help or advice will be appreciated.
Thanks.
root and install nfinitefx's or mik's rom; you'll have less trouble than if it was stock.
danaff37 said:
root and install nfinitefx's or mik's rom; you'll have less trouble than if it was stock.
Click to expand...
Click to collapse
That's what I was thinking. I am a little worried its a hardware problem though. I guess I could always flash back to stock and return it if that doesn't fix it.
hell return it ya got nothing to lose but a headache
Did you try a factory reset?
Sent from my PG06100 using XDA App
JKILO said:
Did you try a factory reset?
Sent from my PG06100 using XDA App
Click to expand...
Click to collapse
Not yet. I did get some more info from my wife though. It only happens when she is at work. And she says she get some sort of "radio error". I'm starting to think it might have something to do with the building she is in. She had my hero for a couple months before I got her the shift and had no problems. It had CM 6.1 running though.
hauntedchild said:
Not yet. I did get some more info from my wife though. It only happens when she is at work. And she says she get some sort of "radio error". I'm starting to think it might have something to do with the building she is in. She had my hero for a couple months before I got her the shift and had no problems. It had CM 6.1 running though.
Click to expand...
Click to collapse
im running mine stock and rooted and dont have any problems with reboots. sounds like a app is probably screwing something up
i had a similar problem with one of the streaming media apps i used to use a month or so ago i cant remember the name but for some reason if i lost signal it would crash the phone and need to be rebooted
i took it off and installed tuneinradio and it worked better anyways
My shift was rebooting itself 3 to 4 times a day, I just rooted it and it seemed to stop rebooting itself for a day. Now its starting to reboot itself again, but not as often.
I am almost convinced its a hardware problem. Sounds too rare to be anything else. Maybe bad memory or something.
Sent from my PC36100 using Tapatalk
I had a freezing issue with my phone which people suggested possible due to pandora and bluetooth. Perhaps you have the same issue?
Anyway, try to find "bluetooth for automotive" settings for pandora and turn it off.
I wouldn't recommend rooting your phone if you think its broken. You might just end up breaking it further and render your warranty void.
If you can't fix it, get sprint to replace it.
i dont need a signature
This may be resolved by now, but I got my shift previously used. When I first activated it, I was getting some radio errors and I could not make calls or send sms messages, but the email worked fine. I contacted Sprint customer service via chat from the website and they did something from their end to fix it. I had to turn off my phone and she said now wait till I tell you to turn it back on. I waited 5 minutes and when I turned it back on, everything was fine. So I would take it in or contact Sprint and see what they say. As for not sure if you wanna root it for her, I would definitely recommened it, she doesn't have to take advantage of all the advanced tweak that some use but it will just make the phone a lot smoother and easier to use. IMHO.
Sent from my PG06100 using XDA App
Michael61182 said:
This may be resolved by now, but I got my shift previously used. When I first activated it, I was getting some radio errors and I could not make calls or send sms messages, but the email worked fine. I contacted Sprint customer service via chat from the website and they did something from their end to fix it. I had to turn off my phone and she said now wait till I tell you to turn it back on. I waited 5 minutes and when I turned it back on, everything was fine. So I would take it in or contact Sprint and see what they say. As for not sure if you wanna root it for her, I would definitely recommened it, she doesn't have to take advantage of all the advanced tweak that some use but it will just make the phone a lot smoother and easier to use. IMHO.
Sent from my PG06100 using XDA App
Click to expand...
Click to collapse
Thanks for the input. I think I'm going to go ahead and root it. After keeping an eye on the situation its seems its only happening when she is at work. I can't imagine it will fix it but I think its worth a shot.
I think I fixed mine. I tried to use navigation and it kept force closing, that was strange because I've used it before with no problems. I googled around and found some info that if you had another text to speak engine in your phone then uninstalled it without setting it back to pico as default it would cause nav to FC, which is what I had done. So I set it back and checked "Always use my settings" in the Voice section of settings, nav started working and the reboot issue went away for the past 7 days.
I don't really know crap about phones and most tech stuff for that matter (heck 99% of what is said in these forums goes over my head) but I think why this fixed it is either nav or some app was trying to use pico or something and when it couldn't the phone would get an error and reboot itself. I may be wrong (probably am) but maybe she deleted something or changed a setting some app needs and that is causing her problem. Hope this helps in someway or at least gives you another direction to start checking.
Hi,
I recently bought my first Android phone in the form of Galaxy Note. However I am so far disappointed with it.
The main reason being that Phone hangs way too often. Earlier I thought it could be due to apps I downloaded from the Android Market. There is no pattern, sometimes it hangs while I am using Market or sometimes when I am browsing Settings menu.
Most of the time when it hangs, I have to remove the battery, put it again and reset the phone. I am really disappointed with my experience. I have already experienced the situation where I could not restart the phone and I had to take the phone to Service center to resolve the issue.
But now even after formatting, Phone does hang intermittently. I am going to take it to the service center but afraid that the issue may not reoccur there and they'll give me some BS reason.
I am not sure if this is a phone problem or Android problem. Does anyone else face the same problem?
P.S. - I have the latest firmware installed on my phone.
ohmyigod said:
Hi,
I recently bought my first Android phone in the form of Galaxy Note. However I am so far disappointed with it.
The main reason being that Phone hangs way too often. Earlier I thought it could be due to apps I downloaded from the Android Market. There is no pattern, sometimes it hangs while I am using Market or sometimes when I am browsing Settings menu.
Most of the time when it hangs, I have to remove the battery, put it again and reset the phone. I am really disappointed with my experience. I have already experienced the situation where I could not restart the phone and I had to take the phone to Service center to resolve the issue.
But now even after formatting, Phone does hang intermittently. I am going to take it to the service center but afraid that the issue may not reoccur there and they'll give me some BS reason.
I am not sure if this is a phone problem or Android problem. Does anyone else face the same problem?
P.S. - I have the latest firmware installed on my phone.
Click to expand...
Click to collapse
i've owned quite a few and flashed many different firmwares and i've never experienced what you're describing
ph00ny said:
i've owned quite a few and flashed many different firmwares and i've never experienced what you're describing
Click to expand...
Click to collapse
Thanks for your reply. Then this must be phone issue. I'll take it to the Samsung service center , let's see what they have to say.
Sounds like a defective phone. Mine doesn't behave like that.
Sent from my GT-N7000 using Tapatalk
I've had my Note for 2 weeks, never once has it froze.
100% you have a defective phone, take it back to Samsung service/repair centre.
Update - I took my phone to Service Centre and to my luck they too experienced the same freezing issue at boot start up. They have kept the phone for inspection and will let me know tomorrow.
I really hope they gave me replacement for my phone. Will update tomorrow.
ohmyigod said:
Update - I took my phone to Service Centre and to my luck they too experienced the same freezing issue at boot start up. They have kept the phone for inspection and will let me know tomorrow.
I really hope they gave me replacement for my phone. Will update tomorrow.
Click to expand...
Click to collapse
Yup its a phone issue. My SGN hasnt had any issues yet. I am also using go launcher & added a couple of mods but not a single freeze in past 1 week.
Touch wiz on SGN is laggy compared to other versions.
These things happen to me when I try overclocking / undervolting too much but not on stock firmware. Looks like a defective device.
ohmyigod said:
Hi,
I recently bought my first Android phone in the form of Galaxy Note. However I am so far disappointed with it.
The main reason being that Phone hangs way too often. Earlier I thought it could be due to apps I downloaded from the Android Market. There is no pattern, sometimes it hangs while I am using Market or sometimes when I am browsing Settings menu.
Most of the time when it hangs, I have to remove the battery, put it again and reset the phone. I am really disappointed with my experience. I have already experienced the situation where I could not restart the phone and I had to take the phone to Service center to resolve the issue.
But now even after formatting, Phone does hang intermittently. I am going to take it to the service center but afraid that the issue may not reoccur there and they'll give me some BS reason.
I am not sure if this is a phone problem or Android problem. Does anyone else face the same problem?
P.S. - I have the latest firmware installed on my phone.
Click to expand...
Click to collapse
Try to flash a new firmware and check the problem again.
What have you installed lately?
When I first installed widgetlocker, I tried to set a 5x5 widget grid and my phone hung constantly. Using default grid works fine
Also. Vibrate notify also caused the note to lock up hard. Any system app that flakes out can lock up your phone.
Try to remove your sd card to test.
Some brands of sd card are not compatible with note.
ChodTheWacko said:
What have you installed lately?
When I first installed widgetlocker, I tried to set a 5x5 widget grid and my phone hung constantly. Using default grid works fine
Also. Vibrate notify also caused the note to lock up hard. Any system app that flakes out can lock up your phone.
Click to expand...
Click to collapse
As I had mentioned this is my 1st Android phone (and expensive one ), so I am not very adventurous with it at the moment.
I had downloaded following apps from Android market.
1. 3G Watchdog
2. Lookout security and Antivirus
3. etc
After my 1st major experience with Screen freeze, I performed hard reset and had performed updates for Flash, Google Maps. That's it. Still I found my phone freezing from time to time. There were no custom ROM or widgets on my phone.
BigQ said:
Try to remove your sd card to test.
Some brands of sd card are not compatible with note.
Click to expand...
Click to collapse
I had not put SD card. 16GB is enough for me
As you guys mentioned, the phone was indeed a defective piece. FML
Service center guys wants to replace the faulty circuit with new circuit, however I am insisting on a new piece.
They say they replace the phone only if customer reports the fault in 4 days from purchasing which is BS policy. Not even a week complete and my phone started giving me trouble and they do no want to replace the phone. Big shame on Samsung for such stupid policies.
I have yet to hear from them as they want to speak to Samsung. Looks like I will have to raise storm to get my phone replaced. Rough ride ahead...wish me luck
ohmyigod said:
As you guys mentioned, the phone was indeed a defective piece. FML
Service center guys wants to replace the faulty circuit with new circuit, however I am insisting on a new piece.
They say they replace the phone only if customer reports the fault in 4 days from purchasing which is BS policy. Not even a week complete and my phone started giving me trouble and they do no want to replace the phone. Big shame on Samsung for such stupid policies.
I have yet to hear from them as they want to speak to Samsung. Looks like I will have to raise storm to get my phone replaced. Rough ride ahead...wish me luck
Click to expand...
Click to collapse
hi ...im also facing the same problem as u...any update from samsung for ur phone?
I'd resist installing any security or anti virus apps.... Too intrusive and always running in the background.
Sent from my GT-I9000 using xda premium
I tried to search, but didn't find anything that matched my problem. Also, I'm not sure if this belongs in the RMA shipping status thread, so please move this there if it does, mods.
My Nexus 4 has been constantly crashing once I got the 4.2.2 update. Sometimes it would crash after a while in my pocket, sometimes it will crash just sitting there on the table. I have no clue what is going on as I've never dropped it, no water, no damage to it at all. Does anyone else have this problem? Should I try to get a replacement? Thanks for the help guys
Did you try rebooting your phone or factory reset, because if it happened after you updated to 4.2.2 it's software problem not a hardware problem
ross1998 said:
Did you try rebooting your phone or factory reset, because if it happened after you updated to 4.2.2 it's software problem not a hardware problem
Click to expand...
Click to collapse
Yes, I tried that, but it didn't help. I don't know whether or not it happened because of the update because it's just started crashing this past week. The phone's crashed at least 5 times in the last week. I said it started after the 4.2.2 update because it's never crashed while on 4.2.1 but I was able to run 4.2.2 up til now without crashes.
Re-flash the factory image.
Sent from my Nexus 4
steviewevie said:
Re-flash the factory image.
Sent from my Nexus 4
Click to expand...
Click to collapse
I've done that to no avail. I'll continue to use it for another week or so, and if I experience anymore crashes, I may call up Google for an RMA
Same here, I never had any crashes on 4.2/4.2.1 now (since 4.2.2 update) I frequently have crashes/locks...
Non-rooted, everything stock, rev 10, phone bought day one.
What sorry of crashes are you having? Doors it just randomly reboot, does it lock up, or something else?
Sent from my Nexus 4
fatpeopleunite said:
I tried to search, but didn't find anything that matched my problem. Also, I'm not sure if this belongs in the RMA shipping status thread, so please move this there if it does, mods.
My Nexus 4 has been constantly crashing once I got the 4.2.2 update. Sometimes it would crash after a while in my pocket, sometimes it will crash just sitting there on the table. I have no clue what is going on as I've never dropped it, no water, no damage to it at all. Does anyone else have this problem? Should I try to get a replacement? Thanks for the help guys
Click to expand...
Click to collapse
After the update to 4.2.2, my (rather extreme) UV stopped being stable and i began to have crashes very often. Do you have it UVed at all? If not, maybe try OV a bit???
Good luck
Sent from my Nexus 4 using xda app-developers app
If you did re-flash factory image and it's still crashing than that's a good reason for RMA, hopefully you've owened the phone for less than 14 days because if you owened it for more than 14 days they will redirect you to LG and thier repair process sucks
I'd say quality flash back to stock is your best option.
I know you've done that. But have you done the manual method via fastboot?
All else RMA time... LG repair process isn't that bad. Just take pictures of you packing your device up for proof
Sent from my Nexus 4 using xda premium
Nexus 4 crashing all the time
Hi,
Got my N4 yesterday. Booted it up, it updated itself to 4.2.2, loaded up my saved apps, started playing with it. Opened Chrome, the thing crashed and restarted. Ok, started playing again, went into settings, the thing crashed again. This went on and on yesterday. Chrome, Twitter, settings, Currents, whatever. Crash, crash, crash.
So, today I restored factory settings. Tried using it without any 3rd party apps. It crashed when I was in chrome. Then it crashed when I was in settings. So it's not about 3rd party apps, I thought. So I then installed Twitter and indeed it crashed.
So I don't know what to do now. I got this shipped to my parents in the UK but I'm in Ireland. Maybe it's got UK GSM settings? Maybe it's hardware? Maybe I should try rooting it and trying another ROM?
Any help / advice greatly appreciated.
alifraser said:
Hi,
Got my N4 yesterday. Booted it up, it updated itself to 4.2.2, loaded up my saved apps, started playing with it. Opened Chrome, the thing crashed and restarted. Ok, started playing again, went into settings, the thing crashed again. This went on and on yesterday. Chrome, Twitter, settings, Currents, whatever. Crash, crash, crash.
So, today I restored factory settings. Tried using it without any 3rd party apps. It crashed when I was in chrome. Then it crashed when I was in settings. So it's not about 3rd party apps, I thought. So I then installed Twitter and indeed it crashed.
So I don't know what to do now. I got this shipped to my parents in the UK but I'm in Ireland. Maybe it's got UK GSM settings? Maybe it's hardware? Maybe I should try rooting it and trying another ROM?
Any help / advice greatly appreciated.
Click to expand...
Click to collapse
I'm still having problems. Any advice XDA folks? Help, please!
alifraser said:
I'm still having problems. Any advice XDA folks? Help, please!
Click to expand...
Click to collapse
Do you undervolt at all?
Sent from my Nexus 4 using xda app-developers app
Hello everyone,
I've had my note 4 over two years now and out of nowhere problems started happening after second MM update, model SM-N910F was freezing and restarting and sometimes was not able to boot normally and got mmc read fail.
I'm reading a lot about this problem in other forums and here, so hope someone could help about this issue.
No Success:
I tried anything from removing sd card, removing sim card, changing the battery, resetting the device, cleaning the cache, flashing the room through odin, flashing the rom with pit file and doing a re partition (Didn't tried Nand erase).
Success:
The only way that I was able to fix the freeze issue was by installing app called Wake Lock and enabling PARTIAL_WAKE_LOCK.
But using Wake Lock has its disadvantages. First of all you need to run the app all times which its not practical and second it wipes your battery because it keeps device and processor awake.
Please join this thread anyone who has similar issues with the aim to fix or bring the phone to an usable state again.
I also purchased my GN4 about 2 years ago and just recently got this error. This is really fishy. Wouldn't be surprised if it was Samsung trying to screw over all the root users and get us to upgrade to newer models.
The Sponge said:
I also purchased my GN4 about 2 years ago and just recently got this error. This is really fishy. Wouldn't be surprised if it was Samsung trying to screw over all the root users and get us to upgrade to newer models.
Click to expand...
Click to collapse
Did you tried Wake Lock if it works? Which model of GN4 do you have ?
shpeendi said:
Did you tried Wake Lock if it works? Which model of GN4 do you have ?
Click to expand...
Click to collapse
Yes, I'm on the Canadian SM-N910W8 model of GN4.
I've been using the Wake Lock app for a few days now and it works perfectly, if you can get the phone to boot into homescreen that is.
For instance, when the phone shuts off due to low battery or an inevitable crash, sometimes getting the phone to boot up is a real pain in the ass because it doesn't boot up correctly most of the time.
However, one odd fix I've discovered is to put your phone and battery in the fridge for about 2-3 minutes and let it cool down completely. And then magically your phone will boot up properly to homescreen again. Activate Wake Lock and you're pretty much good until the next time your phone shuts off and can't boot. My phone will NEVER boot up to homescreen if it is even slightly hot in temperature. In order to boot, it needs to be cool.
I am highly confident that this is indeed a hardware issue, instead of a software issue. The mainboard fails to read memory properly which probably indicates that the mainboard needs to be replaced. I however cannot afford to do this so I hope that I can last atleast 2-3 years of my GN4 surviving through Wake Lock. :crying:
The Sponge said:
Yes, I'm on the Canadian SM-N910W8 model of GN4.
I've been using the Wake Lock app for a few days now and it works perfectly, if you can get the phone to boot into homescreen that is.
For instance, when the phone shuts off due to low battery or an inevitable crash, sometimes getting the phone to boot up is a real pain in the ass because it doesn't boot up correctly most of the time.
However, one odd fix I've discovered is to put your phone and battery in the fridge for about 2-3 minutes and let it cool down completely. And then magically your phone will boot up properly to homescreen again. Activate Wake Lock and you're pretty much good until the next time your phone shuts off and can't boot. My phone will NEVER boot up to homescreen if it is even slightly hot in temperature. In order to boot, it needs to be cool.
I am highly confident that this is indeed a hardware issue, instead of a software issue. The mainboard fails to read memory properly which probably indicates that the mainboard needs to be replaced. I however cannot afford to do this so I hope that I can last atleast 2-3 years of my GN4 surviving through Wake Lock. :crying:
Click to expand...
Click to collapse
I really don't think it's an hardware issue but even if so, why this started to happen immediately after the update and why it only happens when the device goes to sleep or when we power on the device.
I also noticed the change on bootloader fonts and interface after the update. I'm suspecting that the problem is there.
Does any one has any thoughts about this?
It's a hardware issue. It's a bad nand issue in fact. You can find Reddit posts a mile long about it.
Anyways it will slowly get worse over time. Had to replace the main-board in my SM-N910W myself.
ciscostud said:
It's a hardware issue. It's a bad nand issue in fact. You can find Reddit posts a mile long about it.
Anyways it will slowly get worse over time. Had to replace the main-board in my SM-N910W myself.
Click to expand...
Click to collapse
Is there any reason at all why it is happening I mean for the nand issue. I don't like the answer that is motherboard fault and we should replace it, which probably means replacing the phone. Is there anyone who can see deeper into the motherboard to find the issue. I also insist that this started to happen immediately after the second MM update.
I still have an IPhone 3G from 2008 and never changed anything on it. Isn't that ironic ?
shpeendi said:
Is there any reason at all why it is happening I mean for the nand issue. I don't like the answer that is motherboard fault and we should replace it, which probably means replacing the phone. Is there anyone who can see deeper into the motherboard to find the issue. I also insist that this started to happen immediately after the second MM update.
I still have an IPhone 3G from 2008 and never changed anything on it. Isn't that ironic ?
Click to expand...
Click to collapse
It was a Bad batch of nand chip that started to go bad after a year or two. Note 4s started to drop like flies before April.
I think your in the 1st stage of Loss and Grief. 1st stage is denial.
If thats so than Samsung should repair our phones under warranty and not tell us we have to pay for the repair coz we installed custom roms.
The Sponge said:
Yes, I'm on the Canadian SM-N910W8 model of GN4.
I've been using the Wake Lock app for a few days now and it works perfectly, if you can get the phone to boot into homescreen that is.
For instance, when the phone shuts off due to low battery or an inevitable crash, sometimes getting the phone to boot up is a real pain in the ass because it doesn't boot up correctly most of the time.
However, one odd fix I've discovered is to put your phone and battery in the fridge for about 2-3 minutes and let it cool down completely. And then magically your phone will boot up properly to homescreen again. Activate Wake Lock and you're pretty much good until the next time your phone shuts off and can't boot. My phone will NEVER boot up to homescreen if it is even slightly hot in temperature. In order to boot, it needs to be cool.
I am highly confident that this is indeed a hardware issue, instead of a software issue. The mainboard fails to read memory properly which probably indicates that the mainboard needs to be replaced. I however cannot afford to do this so I hope that I can last atleast 2-3 years of my GN4 surviving through Wake Lock. :crying:
Click to expand...
Click to collapse
same issue here, exactly as described above...
any way to push Samsung to admit bad batch and fix it for us with no charge?
golden_m said:
same issue here, exactly as described above...
any way to push Samsung to admit bad batch and fix it for us with no charge?
Click to expand...
Click to collapse
I've already swaped a few main-boards. Ive even put a international exynos n910c main-board in a broken canadian snapdragon note 4 and its works perfect.
If anyone needs help just pm me.
ciscostud said:
I've already swaped a few main-boards. Ive even put a international exynos n910c main-board in a broken canadian snapdragon note 4 and its works perfect.
If anyone needs help just pm me.
Click to expand...
Click to collapse
I would be more interested in understanding how come so many Note 4 devices started acting up around same time mark...
This is definitely a hardware problem with the motherboard. Mine started giving the same symptoms 2 weeks after the 6.01 upgrade. Wakelock made it stable but after Samsung replaced the motherboard it is so much faster and no issues at all. I wonder if this is a faulty NAND issue whether the 6.01 upgrade and the way it manages memory could have triggered it. Certainly strange but it need Samsung to fix it.
I am also having same problem.
I was using custom rom and it was working fine without any lag or freeze suddenly one day my Note fall from bed to ground and since then it is not working properly i thought its the ROM so i reverted back to stock MM rom flashed via odin.
Reset everything erased everything but the problem remains same.
At present i am on stock with hardly any apps just FB and whatsapp.
But my device is so slow and keep lagging and sometimes it becomes very hot and restart itself.
I dont know what to do now. i m on 910 G snapdragon.
anasrizvi said:
I am also having same problem.
I was using custom rom and it was working fine without any lag or freeze suddenly one day my Note fall from bed to ground and since then it is not working properly i thought its the ROM so i reverted back to stock MM rom flashed via odin.
Reset everything erased everything but the problem remains same.
At present i am on stock with hardly any apps just FB and whatsapp.
But my device is so slow and keep lagging and sometimes it becomes very hot and restart itself.
I dont know what to do now. i m on 910 G snapdragon.
Click to expand...
Click to collapse
Sorry to hear that, as for now jut install wake lock and enable partial_wake_lock so you can use your device until it fails completely
Mmm. I was thinking to root my phone (4month old still under warranty ) i think i changed my mind after reading this ?. Thank you guy's for the warning
Sent from my SM-N910G using Tapatalk
Same issues, I downloaded the wake lock and so far so good.
I have the same issue also guys and it started a week after updating to Marshmallow.
Phone worked perfectly fine for 2 years prior to this. So I highly doubt its a hardware issue and more likely a software/firmware problem.
Phone seems to have issues whenever the screen is asleep (hence why the wake lock app seems to help with this problem although not a proper solution)
I'm hoping Samsumg can release a patch fix for this as I truly love my Note 4 and would like to keep it for some time yet.
have anybody tried going back to Lollipop?
golden_m said:
have anybody tried going back to Lollipop?
Click to expand...
Click to collapse
I was thinking about that! but I saw on other threads people downgrading with no success.
Just got this today and it's great besides being a bit smaller than my g6 and because of front camera design only being technically 5.5in screen for most apps especially games.
However since I have had it, it has randomly rebooted itself twice for no real apparent reason. Is this a known issue or something anyone else has experienced? I want to try to get a bit more information on it before contacting the eBay seller. It is a refurbished.
I have never experienced a random reboot. You might want to try factory resetting your phone and then setting it up with the fresh start option instead of restoring from a Google cloud backup. Was your phone on Nougat or Oreo when you received it? Were there any major software updates?
It was fully updated to 8.1.0 when I received it. April 5th security patch. It was factory reset and I started fresh. No backup other than logging into my Google account for contacts, passwords and logins and such. I never do backups and restores always start fresh other than Google account.
Nickvanexel said:
It was fully updated to 8.1.0 when I received it. April 5th security patch. It was factory reset and I started fresh. No backup other than logging into my Google account for contacts, passwords and logins and such. I never do backups and restores always start fresh other than Google account.
Click to expand...
Click to collapse
Must be rogue app, had mine 3 months and never had a glitch or reboot.
Sent from my PH-1 using Tapatalk
If you are still having the random reboots you might want to boot your phone into safe mode to verify that a third party app isn't causing the problem. Since your phone was refurbished it's also possible that it was damaged by the previous owner or returned for the same issue you are experiencing. I did read that some early PH-1 buyers had to return their phones because of hardware issues like overheating.
Just did it again while using chrome. Just froze up for a few seconds and restarted. Doesn't seem to be overheating and the first time it happened before I installed anything I think. Guess I'll try a reset and go from there.
Factory reset twice now. No 3rd party apps installed. Updated all apps on Google play. The default phone apps.
Now the phone is freezing and rebooting itself constantly. Out of control. I am in safe mode right now and hasn't frozen yet. I don't know what the hell is going on.
Would love to be able to fix this issue myself without having to do return shipping. I have contacted the seller already though.
If it doesn't freeze or reboot at all in safe mode that usually means an app that you downloaded is causing the problem. The normal thing to try would be to factory reset the phone, download one app and see if there are problems. If the phone seems to be fine download a second app and use the phone long enough to see if the phone is stable. If it seems fine download a third app and do the same.
That's obviously very time consuming and if you were running a phone with heavily modded code like OnePlus with Oxygen it would probably be worth the investment of time. But this phone runs stock Android. Unless you are installing something unusual that might cause stability issues what you are describing sounds like a hardware problem. You might have bad memory for example and not enough is going on when the phone is in safe mode to trigger the unstable behavior.
I think returning or exchanging the phone you bought is definitely your best course of action. I really like this phone but it sounds like yours is defective or damaged.
The only other thing that comes to mind is that sometimes if you own more than one phone the Play Store will show apps that aren't compatible with the phone you are actually using. Dialers, messaging apps, camera apps and music players made for a specific phone brand aren't usually compatible with other brands because they need modded framework to function properly. Some apps that definitely are not compatible with this phone do show up in my Play Store Library available for download. Is it possible you are downloading an incompatible app?
I factory reset and haven't installed a single app. Just updated everything that was stock with the phone after reset. I was thinking faulty ram too, seems like it is.
Yeah I guess it's toast. Last night while watching YouTube it froze. Screen scrambled with artifacts and the phone made a loud continuous howling sound like an emergency alert. I honestly thought it was an emergency alert until I saw the artifacting.
Unless someone here can possibly give me an idea of any other reason it could be displaying this behavior I guess I have no choice but to return it?
Nickvanexel said:
Yeah I guess it's toast. Last night while watching YouTube it froze. Screen scrambled with artifacts and the phone made a loud continuous howling sound like an emergency alert. I honestly thought it was an emergency alert until I saw the artifacting.
Unless someone here can possibly give me an idea of any other reason it could be displaying this behavior I guess I have no choice but to return it?
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Click to collapse
Grab a BTS zip from the back to stock thread... And flash that...
I'll bet however it was updated had some yuck in it...
Nickvanexel said:
Yeah I guess it's toast. Last night while watching YouTube it froze. Screen scrambled with artifacts and the phone made a loud continuous howling sound like an emergency alert. I honestly thought it was an emergency alert until I saw the artifacting.
Unless someone here can possibly give me an idea of any other reason it could be displaying this behavior I guess I have no choice but to return it?
Click to expand...
Click to collapse
Someone in the Essential stock ROM dump thread just described the exact same behavior that you are experiencing. He hopes reflashing stock will fix it but since it's identical to what's happening with your phone I think he's going to end up disappointed. You might want to check out his post and see if he has any luck. It was the latest post in the thread so it should be easy to find.
https://forum.xda-developers.com/essential-phone/development/stock-7-1-1-nmj20d-t3701681/page41
Yeah that was me. Trying to get information on the procedure to manually reflash this phone with stock firmware. I shouldn't need to unlock bootloader to do it? Just trying to flash stock over stock to hopefully correct any os corruption. Also mine is apparently a unlocked Sprint variant even though it was advertised as being a normal unlocked variant. Not sure if the firmware from that thread will work for me.
Nickvanexel said:
Yeah that was me. Trying to get information on the procedure to manually reflash this phone with stock firmware. I shouldn't need to unlock bootloader to do it? Just trying to flash stock over stock to hopefully correct any os corruption. Also mine is apparently a unlocked Sprint variant even though it was advertised as being a normal unlocked variant. Not sure if the firmware from that thread will work for me.
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Sorry I didn't notice that. I haven't done any flashing on this phone but I know I read that people with the Sprint phones were flashing the regular stock image to get rid of the Sprint apps and get updates from Essential rather than Sprint. But if you don't want to unlock your bootloader you can download official factory images from the Essential website and sideload using a computer. Flashing instructions are on the download site.
https://www.essential.com/developer/current-builds
Alright I reflashed the latest firmware from essential page via adb sideload. I highly dout it worked but I'll see.
What would I need to do from here to do a complete fresh reflash completely overrighting any trace of the old os? I still want to keep it stock but doesn't matter if I need to unlock the bootloader. Just want a complete wipe of the old os and fresh reflash to be sure any traces of corruption are removed to be sure if it's a hardware issue.
That's easy on single partition phones but much more difficult on phones with an A & B partition like the PH-1. You definitely need to unlock the bootloader. On my Pixel XL you needed to flash the factory image separately to partitions A & B to ensure there was nothing left from before but the procedure might be different on this phone. I went through the flashing instructions when I got this phone and think if you flash the full restore stock image it supposedly returns both partitions to stock automatically but that definitely didn't happen on the Pixel. Considering that this phone is supposed to be easy to hard brick (which was virtually impossible on the Pixel) I wouldn't chance it unless you can't return or exchange the phone from the seller.
Well side loading the ota from essential website didn't work. I'd say it's already hard bricked. Still crashing after a while of using it. Last night I loaded as many apps at one time as I could. Got maybe 10 opened at once before it crashed. Seems like faulty ram to me.
Wife just had it happen on her new White one twice today while playing Pokemon GO.
She says she also had her podcast app and hangouts open but minimized and not being actively used in the background.
She's on a fresh install of Oreo 8.1 with the Gcam mod by MGC_5.1.018_Urikill_vXXII.apk using the settings suggested by aer0zer0
Anyhow I hope its just a completely random fluke and not a serious issue as I have a new black one from Amazon in the mail and would really hate to have to return these otherwise wonderful devices.
Mine ain't no fluke. After it crashes if I immediately reboot it instantly crashes again. I have to let it sit a while turned off and reboot again to any significant time before crashing. Longest time it's ran before crashing since having it it's maybe an hour. Didn't notice it much at first because I didn't use it more than a few minutes at a time. So it was in sleep mode constantly crashing and rebooting. Now that I have been watching it more it just constantly keeps rebooting even while sitting idle. I'll glance over at my phone and low and behold it's rebooting again.
Nickvanexel said:
Mine ain't no fluke. After it crashes if I immediately reboot it instantly crashes again. I have to let it sit a while turned off and reboot again to any significant time before crashing. Longest time it's ran before crashing since having it it's maybe an hour. Didn't notice it much at first because I didn't use it more than a few minutes at a time. So it was in sleep mode constantly crashing and rebooting. Now that I have been watching it more it just constantly keeps rebooting even while sitting idle. I'll glance over at my phone and low and behold it's rebooting again.
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Ouch okay that most certainly sounds like a bad hardware issue as you suspected earlier.
Thankfully in her case the reboots were well apart from one another and the phone was fine after the reboot. Even let her play PKGO.
I mostly came in to comment to hopefully help by voicing that it had happened and the circumstances in which it did for her with the idea it might pinpoint some flaw in the overall system if there was one.