I get no sound on my Nexus 6p. Nothing from the speakers, earpiece, headphone jack, etc. I even get errors attempting to play anything with sound. For music, I get generic streaming errors. If I copy an MP3 that I know works to the phone, I get playback errors. Attempting to play anything on Youtube or any other video with sound, I get errors. When I switch ringtones or notifications, get no errors but no sound. Even connected to a bluetooth speaker, I can't play anything with sound.
I'm currently on a custom rom, but had the same exact problem on the latest 7.1.1 stock rom available from google. Before and after rooting.
Any ideas on what to try or what could cause this?
dmcrowe1 said:
Any ideas on what to try or what could cause this?
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I would say go back and flash the latest full Google image using flash-all.bat, and then do a factory reset. Until you do this, you will not know for sure if it is a hardware problem. You probably should have done the factory reset first, (while still stock) before flashing the custom ROM.
I did several Factory resets. Before and after root. With the standard factory image. Same issue.
dmcrowe1 said:
I did several Factory resets. Before and after root. With the standard factory image. Same issue.
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Well If you had spelled that out in your OP, then I wouldn't have suggested it. Yep. Sounds like bad hardware to me.
Any idea what hardware? Pretty sure the phone is out of warranty. Wonder if it's worth trying to crack it open to fix it, but not sure what to fix.
dmcrowe1 said:
Any idea what hardware? Pretty sure the phone is out of warranty. Wonder if it's worth trying to crack it open to fix it, but not sure what to fix.
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Right, not knowing which part is bad. You could potentially swap the motherboard, and there is a separate daughterboard that houses the USB charging port and microphone... Both changes have been discussed here but are not usually economically viable unless subsidized by some kind of warranty coverage (eg. paying a deductible). Why don't you first check your warranty end date through Huawei. I think they have an online page/method to do that- but I haven't gone looking for it. They may have extended the end date due to other hardware issues with the phone. You can also find the date of manufacture and other info using the "Barcodes" boot option in TWRP. Good luck.
dmcrowe1 said:
Any ideas on what to try or what could cause this?
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Hey, I went through the same issue with audio. No phone calls, no audio on youtube, etc.
The phone was out of warranty and Huwai was not waking it for RMA, so I tried some custom ROMs.
The after installing Cortex the audio came back and I've been using it for more than 24hs. Hope it will keep working...
Here is the rom name (cannot post links yet) of the ROM, which by the way, looks awesome!:
CortexROM_v15.10_angler_OPR5.170623.007.zip
Good luck!
Related
I have a CDMA Hero and it's rooted and running aospcm7 gingerbread rom. Before flashing a rom I always wipe data, cache, etc and they always start up fine. Yesterday I was listening to music and it just stopped making noise. Yes, I know you should adjust the min/max cpu speed so it doesn't start skipping. But this time it just stopped making noise completely. Music doesn't play, no volume from videos, ringtones, etc. Don't know if it is a system issue or hardware. Everything else works fine except for that, even the dial tones work. Does anyone have any ideas on how to fix this or what the problem could be?
Thanks
That's a great question. Have you tried to reinstall the Rom?
oohaylima said:
That's a great question. Have you tried to reinstall the Rom?
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Yup, switched to two different roms. But after much research on hero problems, it seems a blown speaker is common? If that is just the deal I'll just bring it to the sprint store to replace. And should I flash back to a stock rom?
Thanks for the quick reply
bvang89 said:
Yup, switched to two different roms. But after much research on hero problems, it seems a blown speaker is common? If that is just the deal I'll just bring it to the sprint store to replace. And should I flash back to a stock rom?
Thanks for the quick reply
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Yes it is fairly common, and most Sprint repair centers have the part in stock. Takes 15 minutes to replace, and in my case, they did not even have to do a factory reset (lol, not that I cared, as there was no data to wipe!) I RUU'd just before I drove to Sprint and had my laptop with adb in the truck and a nandroid on my sdcard. However, for me, sound did not just stop abruptly, it just rapidly degraded in quality.
In my opinion, rerooting and restoring a nandroid takes just minutes, and eliminates any chance of Sprint denying you service. Also, running the RUU will confirm that the issue is hardware related, if you have any doubt. That's your call though, most people say that Sprint did not care that they were rooted.
Sent from my HTC Hero CDMA using XDA App
bvang89 said:
I have a CDMA Hero and it's rooted and running aospcm7 gingerbread rom. Before flashing a rom I always wipe data, cache, etc and they always start up fine. Yesterday I was listening to music and it just stopped making noise. Yes, I know you should adjust the min/max cpu speed so it doesn't start skipping. But this time it just stopped making noise completely. Music doesn't play, no volume from videos, ringtones, etc. Don't know if it is a system issue or hardware. Everything else works fine except for that, even the dial tones work. Does anyone have any ideas on how to fix this or what the problem could be?
Thanks
Click to expand...
Click to collapse
When you say that the dial tone works, are you saying with the speaker on the back? Like speaker phone? And does music work with headphones? It is quite common for the speaker in the back to blow. I've heard that since hardware and completely not related to softwate, you don't need to go back to stock rom. Strongly suggest you do though. They may make a note that you have voided your warranty. And that is no bueno.
Sent from my HTC Hero CDMA using XDA App
Thanks for the help and info guys. It was weird because my nephew was listening to music on my phone with headphones, good thing that wasn't broken too, but then it started to play through the speaker for a bit. So I am guessing it is just a hardware problem. And never mind about the dial tones, guess the speaker was fuzzing in and out. But I will go into the Sprint store and let you all know how it goes.
Thanks again
Took it into a Sprint store earlier and everything is fine and working. Didn't have time to flash to a stock rom, but it didn't seem like they minded. They just replaced the speaker and called it to see if it worked. Thanks for the advice guys
When in a phone call the other persons voice comes out of the speaker on the back of the phone, not the ear speaker like it should. Speaker phone works fine. I've tried everything. Flashed multiple different roms, switched recoveries and kernals. Anyone have an ideas? could this be hardware related?
I've seen this happen on a desire, but a full wipe (w/no settings restored from TB) fixed it.
Yeah I've every wipe possible, several times. still did not do anything.
I'm having the same problem, did you ever find a solution? The phone is currently running the most recent Cyanogen 7.
no still no solution. I've posted multiple threads on different sites. I feel like I've tried absolutely everything.
Sounds like it may be a hardware issue?
yeah it seems that way. I just dont want to believe it because that would mean I was ripped off by swappa.com/the seller because they claimed everything was working perfectly.
mitchstehlin said:
yeah it seems that way. I just dont want to believe it because that would mean I was ripped off by swappa.com/the seller because they claimed everything was working perfectly.
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has the phone done this the entire duration that you've owned it? or did it work normal, then start doing this randomly? to me it seems like a software issue that a full wipe would solve if possible. if that dont work then yes maybe a hardware issue, though its hard to imagine how that could be possible.
I believe it has been like this since I had it. I had to root it when I got it and I think I noticed it the first call I made. but it may not have been like this although I don't see how anything I did could have caused it. I have done everything possible. every wipe imaginable. various roms, kernels, and recoveries. Even went back to stock unrooted. and the OTA gingerbread update. nothing works.
So you did a fastboot wipe?
I stand corrected. I have not done a fastboot wipe. how do you do one?
I have not because it was a MAJOR pain in the butt to do it on my G1 with a Mac. Seems like the last resort though.
oh I see. well its makes no difference to me. ill try anything. do you know of any good guides? I'm using a PC
I did a quick search but didn't find anything good, when I have more time I'll find something and share it if you haven't already.
This might be helpful...
http://theonda.org/articles/2010/03...-performance-boost-and-some-serious-geek-cred
that had nothing about a fastboot wipe in it however I did find something. I'll let you know how it goes.
I wiped it with Flashboot but it didn't help.
yeah same here. this is extremely irritating. what is htc's policy on it? like the warranty specifics.
Not sure, they just told me to call 1-888-716-3593
oh I see. let me know what they say. cyanogen tweeted that he sent in his unlocked n1 and they replaced it because of a bad power button. so I'd imagine we have hope?
Hi
I have a problem with my sound and am not sure when or how this occurred. I have no sound at all, not in alarms, not in incoming calls, not in notifications or anywhere. I had the CaynogenMod 7.0.3. I now flashed the CM 7.1.0RC0.
I am not sure how to solve this. Please help.
Is this Hardware or Software related?
try to wipe everything and do a clean install of latest version...
tw1st3d83 said:
try to wipe everything and do a clean install of latest version...
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I did do a reset. I Formatted the system, Formatted data and did a factory reset and also did a wipe cache.
The problem still remained.
What is the possibility that when I flash the stock rom that my sound will work again? How long is the warranty on this device?
You broke the warranty by rooting. You can unroot your phone but i don't know if that brings back your warranty.
Technically I don’t think that you ever can get a warranty back if you have breached the warranty rules. I also believe that they won’t be able to see that the phone has been rooted if you unroot and flash the stock rom shipped with your phone but I’m not sure. Anyway it’s worth a try if rolling back to stock rom don’t solves the problem, which I’m pretty sure won’t.
i had that problem too, twice, after bumping my phone on the floor. i got it working again but im not sure what solved it. i tried shutting it down and on several times, also removed the back and touching the speaker cover as well as giving it softer bumps again
Thanks for the replies guys. Today my phone decided to "speak" again. This is very weird.
This morning the sound didn't work and 6.5 hours later it worked.
The sound is working in a way. It seems to go to full volume, but in truth I will guess it at about 3/4 of the actual full volume. The lower volume is very soft, with lower than 1/2 the volume is hardly hear able and this is in a quiet environment.
Can't complain, the sound is working at least and can hear incoming phones. Upgrading December so I will sell the Tattoo then.
even though no one seems to suffer from that problem, i must ask again-
the problem is a low volume while talking on the phone using the speaker. THEN AND ONLY THEN.
it's working perfect while playing videos, games or music. there are no complaints from the other side of the conversation. no problem while talking with headphones or w/o other devices. nothing. only on my end.
it's probably not a matter of hardware because a lab switched my speaker with another one's and mine worked perfectly on his and his didn't on mine. (same problem that is)
ALSO, i've already updated twice 7.0.1-->7.1.0-->7.1.1 and no changes.
I've already factory reseted, wiped all, cleared cache and data, and did everything i could think of, but burning the damn thing.
the ONLY conclusion i got to (me and the lab) is that there's a code or other software glitch that limits the volume.
PLEASE THINK OR TRY TO FIGURE THIS PROBLEM OUT
I got a similar problem like you.
The RECEVIER doesn't work while talking on the phone.
But the speaker works perfect.
Weirdly the RECEIVER works perfect when I use the other APPs like Wechat to listen some voice messages.
PLEASE THINK OR TRY TO FIGURE THIS PROBLEM OUT
domuzy said:
even though no one seems to suffer from that problem, i must ask again-
the problem is a low volume while talking on the phone using the speaker. THEN AND ONLY THEN.
it's working perfect while playing videos, games or music. there are no complaints from the other side of the conversation. no problem while talking with headphones or w/o other devices. nothing. only on my end.
it's probably not a matter of hardware because a lab switched my speaker with another one's and mine worked perfectly on his and his didn't on mine. (same problem that is)
ALSO, i've already updated twice 7.0.1-->7.1.0-->7.1.1 and no changes.
I've already factory reseted, wiped all, cleared cache and data, and did everything i could think of, but burning the damn thing.
the ONLY conclusion i got to (me and the lab) is that there's a code or other software glitch that limits the volume.
PLEASE THINK OR TRY TO FIGURE THIS PROBLEM OUT
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Click to collapse
Did you try and run the phone in safe mode to rule out a third party app causing the problem? If that makes no difference you could either do a clean install of the latest Android image or if the phone is under warranty try and contact Google or Huawei for support.
didn't try safe mode. will try now. already contacted huawei, no response yet
jhs39 said:
Did you try and run the phone in safe mode to rule out a third party app causing the problem? If that makes no difference you could either do a clean install of the latest Android image or if the phone is under warranty try and contact Google or Huawei for support.
Click to expand...
Click to collapse
THANK YOU
nooooooooo
jhs39 said:
Did you try and run the phone in safe mode to rule out a third party app causing the problem? If that makes no difference you could either do a clean install of the latest Android image or if the phone is under warranty try and contact Google or Huawei for support.
Click to expand...
Click to collapse
unfortunately, safe mode didn't help, so it's probably not an app that blocks it.
is there a good confirmed link to a guide of a clean install?
my 6p is not rooted, if it matters
Hello everybody,
When I try to make a video or audio recording using an app that is not from ZTE, the audio is really garbage, specially if there is music around.
I've attached some audio files(I had to zip them because xda didn't let me upload the files separately) to show the huge difference in quality, check it out, the same part of the music, but the sound is horrible!!
And it is the same if I try to make a video, using the camera app is really good, but if I use Instagram/Snapchat the quality drops to almost nothing.
For example, if I want make a snap while in a barbecue with friends and there is some music going on, I better forget, because nobody can distinguish the voices and the music..
Anybody knows how to fix this?
It is really annoying and unsatisfying to use the phone
renatop said:
Hello everybody,
When I try to make a video or audio recording using an app that is not from ZTE, the audio is really garbage, specially if there is music around.
I've attached some audio files(I had to zip them because xda didn't let me upload the files separately) to show the huge difference in quality, check it out, the same part of the music, but the sound is horrible!!
And it is the same if I try to make a video, using the camera app is really good, but if I use Instagram/Snapchat the quality drops to almost nothing.
For example, if I want make a snap while in a barbecue with friends and there is some music going on, I better forget, because nobody can distinguish the voices and the music..
Anybody knows how to fix this?
It is really annoying and unsatisfying to use the phone
Click to expand...
Click to collapse
That's probably because the stock apps are adapted to use the AK4961. You can try a custom ROM maybe (LOS might do the trick). Try to dual boot LOS to see if this fixes your problem
@renatop,
Have you tried in other APP, or such problem all happen in music APP? Have you fixed your phone's problem yet?
Choose an username... said:
That's probably because the stock apps are adapted to use the AK4961. You can try a custom ROM maybe (LOS might do the trick). Try to dual boot LOS to see if this fixes your problem
Click to expand...
Click to collapse
Do you know if I could do it without rooting my device?
William Guo said:
@renatop,
Have you tried in other APP, or such problem all happen in music APP? Have you fixed your phone's problem yet?
Click to expand...
Click to collapse
Hey, no, I didn't fix.
My problem is recording audio or video in spaces/rooms with music...
If you check the files that I attached to my first post you will listen how bad it records when I'm not using a ZTE app...
renatop said:
Do you know if I could do it without rooting my device?
Click to expand...
Click to collapse
Well yes, but i guess you mean if you can do it without unlocking the bootloader, in which case no. you have to unlock the bootloader to be able to install a custom recovery, and then install a custom ROM like lineageOS. The thing is, you won't have warranty and unless you relock it (which means going back to stock) you'll have to pay a fee if you need to repair it.
If you install a custom ROM you'll have a close to vanilla Android system, like Nexus/Pixels or moto phones. Most things work differently there, for example the camera is slightly worse and the phone didn't use the dedicated DAC until practically a couple of weeks ago. But it usually solves problems like this one.
Choose an username... said:
Well yes, but i guess you mean if you can do it without unlocking the bootloader, in which case no. you have to unlock the bootloader to be able to install a custom recovery, and then install a custom ROM like lineageOS. The thing is, you won't have warranty and unless you relock it (which means going back to stock) you'll have to pay a fee if you need to repair it.
If you install a custom ROM you'll have a close to vanilla Android system, like Nexus/Pixels or moto phones. Most things work differently there, for example the camera is slightly worse and the phone didn't use the dedicated DAC until practically a couple of weeks ago. But it usually solves problems like this one.
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Click to collapse
Ah ok...Thanks for the info!
I was interested in changing my ROM but the DAC issue was something that hold me back...
Maybe I will try this later...
Someone else with stock ROM could also do this test to confirm that this is not only with my phone...