Hi,
My dock is no longer charging (constant red light) and I called ASUS to get it repaced. They need my serial number but I do not have it because the sticker fell off (why the hell is it on a sticker anyway?).
Is there anyway to extract the seiral number from the dock through software? I don't have the warranty card either, I'm pretty sure it was thrown away.
I contacted newegg to see if they keep a record of the serial number but I don't think it will lead to anything.
thanks.
I don't know of a way to get the serial number outside of looking at the sticker, but thanks for the reminder to write it down somewhere. Hopefully Asus will take care of you without the serial number...
If you still have the packaging, it's on the bottom of the box. The serial number shown in software for the tablet itself is totally different to that on the sticker / box, so I doubt that even if there's a serial number for the dock in software, that it'd be correct or of any use.
The serial number is also on the box.
Sent from my Transformer TF101 using Tapatalk
Or on the first page of your warranty-booklet. S/N from the tablet and the dock seems to be de same, if you bought a bundle.
don't have the box either. i purchase it over a month ago.
If you have your receipt, that is all you should need. They should say thank you and appreciate that you send it in.
I just looked at the dock I bought today... NO SERIAL NUMBER ON THE CHASSIS. Part of a serial number is the ability to recover the device if it's stolen. How the hell can law enforcement derive a serial number for... say a reclamation from theft? ASUS should instruct you on how to retrieve the serial number off the hardware. If they can't do that, they should accept what you have, without any question.
FYI: My RMA instructions from Asus state that the S/N has to be on the actual product shipped to them as well. They also state that the warranty is void if the S/N is missing.
syntrix said:
If you have your receipt, that is all you should need. They should say thank you and appreciate that you send it in.
I just looked at the dock I bought today... NO SERIAL NUMBER ON THE CHASSIS. Part of a serial number is the ability to recover the device if it's stolen. How the hell can law enforcement derive a serial number for... say a reclamation from theft? ASUS should instruct you on how to retrieve the serial number off the hardware. If they can't do that, they should accept what you have, without any question.
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Yea, i have my receipt. I'm hoping that newegg can send the s/n to me.
Its really stupid that the number isnt printed anywhere on the product. I asked the rep how they would verify that the serial number matched my product and they said that they had ways to do that, but wouldnt tell me what they were.
jschmier said:
FYI: My RMA instructions from Asus state that the S/N has to be on the actual product shipped to them as well. They also state that the warranty is void if the S/N is missing.
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I highly doubt that will be enforced, but if they attempt to, a quick mention that you'll be speaking to your state attorney general's office would be enough to put things back on track.
knoxploration said:
I highly doubt that will be enforced, but if they attempt to, a quick mention that you'll be speaking to your state attorney general's office would be enough to put things back on track.
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Worth a shot, I'd even type up the letter. However, do you really think the customer service rep really understands what the SAG is, and how they work?
edit: the product hasn't even been out long enough to be OUT OF WARRANTY. What kind of madness is this from asus?
jschmier said:
FYI: My RMA instructions from Asus state that the S/N has to be on the actual product shipped to them as well. They also state that the warranty is void if the S/N is missing.
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It was a canned response email, so I would hope that Asus is willing to work with you regardless.
Newegg should have it. That's how they make sure you don't box up another unit and send it back to them. They even state that all items sent back will be matched to what was sent to you to make sure you haven't "accidentally" sent back an incorrect item.
I know for a fact that TigerDirect stores them and also lists them on the invoice.
I don't know about the dock but last time I checked the unit the serial number was on a non-recessed portion and I can see that rubbing off if someone handles it slightly roughly. I don't understand how they can fault you for that if they haven't put it on a rectangular recess like most manufacturers do.
The INK on the sticker of both my dock and my tablet is slowly starting to fade. The stickers themselves are fine, just the ink >.>
I imagine within a few more months the serial numbers will no longer be legible.
The serial number stored in the firmware is not the sn on the sticker. I know asus probably wants the sn for statistical purposes and a way to keep record of the RMA process. It is still partly your fault for throwing away the packaging. I keep the packaging for everything I buy until it is out of warranty
Sent from my Transformer TF101
frosty5689 said:
The serial number stored in the firmware is not the sn on the sticker. I know asus probably wants the sn for statistical purposes and a way to keep record of the RMA process. It is still partly your fault for throwing away the packaging. I keep the packaging for everything I buy until it is out of warranty
Sent from my Transformer TF101
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If I did that I'd have a garage full of boxes. I usually only keep it a few days and make sure the product works well, if it doesn't, I return it to the store, as they are the only ones that require the original packaging.
Anyways, Newegg gave me the s/n, hopefully ASUS will process the RMA even though there are no stickers on the unit.
thenameisgabe said:
If I did that I'd have a garage full of boxes. I usually only keep it a few days and make sure the product works well, if it doesn't, I return it to the store, as they are the only ones that require the original packaging.
Anyways, Newegg gave me the s/n, hopefully ASUS will process the RMA even though there are no stickers on the unit.
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Suggestion for the future: cut the serial number label off the packaging and keep it. Even if you do this for every device you own, you can easily store them all in a box. Perhaps even in the box the Transformer itself shipped in. ;-)
Hi i bought wildfire of ebay from a seller and received it boxed and locked on 3. Seller said he bought it in carphone and sent the receipt. On the box and on the receipt there is the same IMEI number but in the phone there is different IMEI number. As you can see on the photo i provided there is additional sticker on the original one so i assume the original sticker shows correct IMEI number like it is on the phone. But, then why they did additional sticker? I sent message to seller but he said he has no idea.
Anyone knows what is it all about?
The sticker is fake, i can give you 90%.
By the way, u can use barcode reader on the phone and try to scan barcode from the sticker. I wouldn't be surprised if the phone won't read it, because actually the barcode itself is fake!
How about the phone, is it real for sure?
Yeah the phone is 100% genuine...it is in as new condition and i tested everything and it works fine...I will send it back as it is to fishy
Dare i suggest that it may have been stolen
Sent from my GT-P1000 using XDA App
Hi guys,
Is CSSN a serial number? It can be found under Settings/About Tablet/Status or at the warranty card. My nexus 7 had a screen freeze issue and I sent to the Asus service centre since it is still under warranty. I got my Nexus 7 back and it is fixed. The unit is still the same by looking at the cosmetics. The SSN plastic sticker is still the same, which is expected since Asus only fixed the screen. However, the CSSN I checked is now different. So, my question is, is it possible to change CSSN? I might get cheated here. Thanks in advance!
US versions of the Axon 7 come with an ugly sticker on the back (at least those from Newegg) with the device info and "Made in China" written on it.
ZTE aren't going to pull a fast one and try to deny warranty if this sticker is removed are they? It's especially ugly on the gold version of the phone since the sticker doesn't come close to matching it's colour so I'm thinking about heating it up to remove it.
Remove it and stick it on/in the box or on one of the manuals. It's just the IMEI and serial number, both of which can be found in the device settings.
I did because it looks ugly.
I did because it looks like a demo device.
Yup I did. No need for it.
Sent from my Samsung Galaxy S8
Me too.
Sent from my SM-T710 using Tapatalk
You absolutely should, if nothing more than for security..
Sent from my SM-G955U using Tapatalk
Obviously!!!!
Peeled it and stuck it inside the box.
You do not need it.
The IMEI is still engraved on the bottom. (and the box has a few stickers.)
amazing poll who keeps stickers on sexy devices?
Why wouldn't you? Do you leave the window sticker on a new car? The energy efficiency stickers on your appliances? If your phone's alive entering a key code on the dial pad displays the IMEI bar code. If it's dead you'll have the box with the IMEI number on it and the receipt. Strange question.
i did and put it in the box
BarryH_GEG said:
Why wouldn't you? Do you leave the window sticker on a new car? The energy efficiency stickers on your appliances? If your phone's alive entering a key code on the dial pad displays the IMEI bar code. If it's dead you'll have the box with the IMEI number on it and the receipt. Strange question.
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Why bother to answer a strange question?
BTW, some people leave it there!