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Hi,
My dock is no longer charging (constant red light) and I called ASUS to get it repaced. They need my serial number but I do not have it because the sticker fell off (why the hell is it on a sticker anyway?).
Is there anyway to extract the seiral number from the dock through software? I don't have the warranty card either, I'm pretty sure it was thrown away.
I contacted newegg to see if they keep a record of the serial number but I don't think it will lead to anything.
thanks.
I don't know of a way to get the serial number outside of looking at the sticker, but thanks for the reminder to write it down somewhere. Hopefully Asus will take care of you without the serial number...
If you still have the packaging, it's on the bottom of the box. The serial number shown in software for the tablet itself is totally different to that on the sticker / box, so I doubt that even if there's a serial number for the dock in software, that it'd be correct or of any use.
The serial number is also on the box.
Sent from my Transformer TF101 using Tapatalk
Or on the first page of your warranty-booklet. S/N from the tablet and the dock seems to be de same, if you bought a bundle.
don't have the box either. i purchase it over a month ago.
If you have your receipt, that is all you should need. They should say thank you and appreciate that you send it in.
I just looked at the dock I bought today... NO SERIAL NUMBER ON THE CHASSIS. Part of a serial number is the ability to recover the device if it's stolen. How the hell can law enforcement derive a serial number for... say a reclamation from theft? ASUS should instruct you on how to retrieve the serial number off the hardware. If they can't do that, they should accept what you have, without any question.
FYI: My RMA instructions from Asus state that the S/N has to be on the actual product shipped to them as well. They also state that the warranty is void if the S/N is missing.
syntrix said:
If you have your receipt, that is all you should need. They should say thank you and appreciate that you send it in.
I just looked at the dock I bought today... NO SERIAL NUMBER ON THE CHASSIS. Part of a serial number is the ability to recover the device if it's stolen. How the hell can law enforcement derive a serial number for... say a reclamation from theft? ASUS should instruct you on how to retrieve the serial number off the hardware. If they can't do that, they should accept what you have, without any question.
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Yea, i have my receipt. I'm hoping that newegg can send the s/n to me.
Its really stupid that the number isnt printed anywhere on the product. I asked the rep how they would verify that the serial number matched my product and they said that they had ways to do that, but wouldnt tell me what they were.
jschmier said:
FYI: My RMA instructions from Asus state that the S/N has to be on the actual product shipped to them as well. They also state that the warranty is void if the S/N is missing.
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I highly doubt that will be enforced, but if they attempt to, a quick mention that you'll be speaking to your state attorney general's office would be enough to put things back on track.
knoxploration said:
I highly doubt that will be enforced, but if they attempt to, a quick mention that you'll be speaking to your state attorney general's office would be enough to put things back on track.
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Worth a shot, I'd even type up the letter. However, do you really think the customer service rep really understands what the SAG is, and how they work?
edit: the product hasn't even been out long enough to be OUT OF WARRANTY. What kind of madness is this from asus?
jschmier said:
FYI: My RMA instructions from Asus state that the S/N has to be on the actual product shipped to them as well. They also state that the warranty is void if the S/N is missing.
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It was a canned response email, so I would hope that Asus is willing to work with you regardless.
Newegg should have it. That's how they make sure you don't box up another unit and send it back to them. They even state that all items sent back will be matched to what was sent to you to make sure you haven't "accidentally" sent back an incorrect item.
I know for a fact that TigerDirect stores them and also lists them on the invoice.
I don't know about the dock but last time I checked the unit the serial number was on a non-recessed portion and I can see that rubbing off if someone handles it slightly roughly. I don't understand how they can fault you for that if they haven't put it on a rectangular recess like most manufacturers do.
The INK on the sticker of both my dock and my tablet is slowly starting to fade. The stickers themselves are fine, just the ink >.>
I imagine within a few more months the serial numbers will no longer be legible.
The serial number stored in the firmware is not the sn on the sticker. I know asus probably wants the sn for statistical purposes and a way to keep record of the RMA process. It is still partly your fault for throwing away the packaging. I keep the packaging for everything I buy until it is out of warranty
Sent from my Transformer TF101
frosty5689 said:
The serial number stored in the firmware is not the sn on the sticker. I know asus probably wants the sn for statistical purposes and a way to keep record of the RMA process. It is still partly your fault for throwing away the packaging. I keep the packaging for everything I buy until it is out of warranty
Sent from my Transformer TF101
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If I did that I'd have a garage full of boxes. I usually only keep it a few days and make sure the product works well, if it doesn't, I return it to the store, as they are the only ones that require the original packaging.
Anyways, Newegg gave me the s/n, hopefully ASUS will process the RMA even though there are no stickers on the unit.
thenameisgabe said:
If I did that I'd have a garage full of boxes. I usually only keep it a few days and make sure the product works well, if it doesn't, I return it to the store, as they are the only ones that require the original packaging.
Anyways, Newegg gave me the s/n, hopefully ASUS will process the RMA even though there are no stickers on the unit.
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Suggestion for the future: cut the serial number label off the packaging and keep it. Even if you do this for every device you own, you can easily store them all in a box. Perhaps even in the box the Transformer itself shipped in. ;-)
Hello All,
Apologies in advance for a necessarily long story but I think it has implications for unsuspecting customers. Hope people start checking goods very carefully!!
I bought a new 64GB TPT with Keyboard Folio from a reputed online seller in UK on 19 January, paid full price and for next day delivery.
Parcel arrived promptly the next day in a big black plastic bag with carton inside. So I signed for it and opened the big plastic bag. Inside I found a large Thinkpad Carton which was a bit banged up and there was some rattling inside. I was now worried but having signed for it, I opened the outer carton and found a smaller Thinkpad Tablet box inside it, which looked undamaged.
However, on closer inspection, it was clear that this was NOT a sealed box, that someone had opened it and re-taped with narrower tape. I was getting quite worried now that I had been sent a customer return rather than Brand New.
Anyway, I open the smaller Thinkpad box, find the tablet inside but guess what, the red security seal was broken. I didn't even need to open the seal, it was poorly stuck back. I take the tablet out and see smudges and dust on the screen and scratches on the back!!
I decided enough is enough and phoned the dealer who promptly sent me an email requesting a photograph. I sent that after several attempts and they acknowledged receipt and that they had requested replacement from supplier.
I took further steps to make sure that I don't get lumbered with a used item. I checked the serial number on the despatch note and the boxes and compared it to the serial number on the tablet inside the flap cover of the SD/SIM slot. They were the same. I cleaned the screen, there were no scratches.
I thought to have a look at the tablet working anyway while waiting for exchange. It powered on and went into the home screen straight away, further confirmation that whoever had handled it before hadn't bothered to factory reset. The battery showed 3/4 charge so I went to "Settings" to have a look.
Much to my surprise, the internal storage showed up around 28GB (I had purchased the 64GB tablet) which I couldn't understand. Then the tablet shut down and stayed dead (SOD) despite every effort to put life into it. I emailed the seller anyway but they are closed on the weekend. I knew by now that not only had I been sent a USED and scratched customer return but also a defective and lower spec tablet. Weird enough but it gets worse.
I left it on charge for >24 hours and tried again today. Thankfully the tablet started without a hiccup, went into the home screen and I went straight to "Settings" and "About Tablet" to confirm internal storage. It still showed about 27.4GB plus 540MB used space. No question that they sent me 32GB tablet.
I then discovered the worst thing I could expect. I went into status and checked the Serial Number of the System Unit as recorded IN the tablet firmware itself. Guess what, the serial number embedded in the tablet is TOTALLY DIFFERENT from that in the pull down flap cover of SD slot and that on the cartons!
Until this point, I had assumed that some sleeper in the warehouse had mistakenly sent me a customer return. Now I question that assumption.
The shocking thing in this whole scenario is that the Outer carton, Inner carton and Despatch note all state the same serial number and this matches with the small print label inside the pull down flap SD slot cover. But the embedded System Unit Serial Number is COMPLETELY DIFFERENT!
I would not have known at all if I hadn't become suspicious from the outset. Even then it was the internal storage size that caught my attention and induced me to check system unit serial.
There is no doubt whatsoever that a replacement cannot be refused by the dealer, I phoned them and emailed photos on the day of receipt. Why should the embedded system unit serial be different from that on the SD flap cover which is after all, part of the tablet itself?
However, I would ask other forum members if I am mistaken in thinking that system serial number as seen in Settings>About tablet>Status should be the same as on the SD flap label and the boxes. If they are different as I have now found out, what is the implication?
If I am correct in thinking that the serial numbers everywhere should be the same, how come the sticky label on the SD flap cover is same as on the cartons. Indeed, according to despatch note and boxes, the serial number on them should be the 64GB machine. Not mine though!
I would appreciate comments and advice. Once again, sincere apologies for the long post and a couple of repetitions (long winded as usual!).
Kind regards
Sounds like a pretty terrible thing to have to deal with, hope you eventually get what you paid to receive.
The S/N on the flap matches the System-unit serial number under About Tablet on my tablet
Thanks for confirming that, mine is different
MrKwatz said:
Sounds like a pretty terrible thing to have to deal with, hope you eventually get what you paid to receive.
The S/N on the flap matches the System-unit serial number under About Tablet on my tablet
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My serial number in Settings>About tablet>Status = MP06xxP
On the label inside the SD flap cover on tablet, despatch note, both outer and inner cartons, the serial number reads = MP04xxX
So does this mean that whoever despatched it did a dodgy swap of the SD cover flap on my unit to show a different serial number "to match the purchased unit"?
If so, is this a fraudulent alteration of serial numbers to deceive the customer?
I take a dim view of it if this is what has happened and wonder if I should bring it to Trading Standards Office's attention.
I still can't believe someone would go so far as to alter serial numbers but surely he would know that the correct serial number would be embedded in the About Tablet!!
I certainly will compare serial numbers on all electronic items in their displays whenever possible as it looks like someone has been dodgy in this case!
I just didn't expect it from a very well known dealer although they said on the phone that it was despatched direct from their supplier, who now has several questions to answer. It is illegal to alter serials just as it is to alter car plates.
Thanks for your confirmation.
Kind regards
Update
Hello All,
I phoned the dealer this morning and he said they have forwarded my emails to the supplier and it will take 5 days for them to respond.
I decided this was total dung and phoned HM Govt Trading Standards Office and they said that as the contract is between dealer and me, supplier is irrelevant and that I am entitled to refund forthwith from the dealer as they did not supply the goods that I ordered.
There may be an issue of misconduct as well somewhere in the chain as I cannot imagine the Settings>About tablet>Serial number being different from box, invoice and sticky label on SD flap unless someone actually changed the sticky label or even the SD flap!
Amazing. I am waiting to hear from the dealer and taken plenty of photos to show mismatch, scratches etc. I have asked for a refund as there is no way I will trust this dealer again even if the fault is the supplier's. The dealer should deal with the supplier rather than asking me to wait 5 days for them to pontificate.
Thanks for your patience. I strongly recommend that people check the product serial number in its OS or display before accepting it as genuine. You never know these days, despite this dealer having a good reputation this happened.
Best wishes!
I guess I'm "lucky" that I ordered mine straight from Lenovo Direct and waited 2 months for them to deliver (3 months - Keyboard Folio).
I wish you the best, I would have blown my top if I got scammed like that.
All I can say is wow. Hopefully you will get what you purchased or a full refund.
wow
TS
I am still waiting though!
twospirits said:
All I can say is wow. Hopefully you will get what you purchased or a full refund.
wow
TS
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The dealer has not yet responded to my request for refund. I decided I didn't want a replacement from his dodgy supplier and I have advised my credit card company of the issues.
Out of interest, I searched the internet for serial number fiddling and it turns out that this is very common with Sony PS3. Apparently, scammers repackage cleaned and used PS3's AND alter their serial numbers to resell at new price!
All I can say is that this is the first time I have come across years of online purchases in the UK and it is probably a new innovation that only scam artists can think of.
Check serial number is my new motto!
Kind regards
KF
As per thread title, does anyone know where to find it ?
Isn't it on the box? I don't own one yet but on the devices I've bought in the past it's been on a label glued to the end of the box. Maybe it doesn't have it on imported ones though.
Paten said:
Isn't it on the box? I don't own one yet but on the devices I've bought in the past it's been on a label glued to the end of the box. Maybe it doesn't have it on imported ones though.
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I dont have one yet but I did examine the box at the store and it shows no build dates (or I didnt look hard enough), for the other samsung devices its either on the box with the IMEI stickers or at the battery compartment.
The only method that I've been using is typing in the S/N here:
http://www.sammobile.com/firmware/?page=2
But I dont know how accurate it is.
BUMP, incase anyone knows.
I am really confused with all those T Mobile phones on sale. What is the difference between phone with original "samsung" sticker and the phone with those different stickers located at the back of the phone. Pictures attached.
Also when I check the IMEI with those funky stickers many times shows that this is SM-N910C (SM-910T) phone. I really dont understand it. Is it safe to buy those phones? so they work as original one?
Thanks for help
netgar said:
I am really confused with all those T Mobile phones on sale. What is the difference between phone with original "samsung" sticker and the phone with those different stickers located at the back of the phone. Pictures attached.
Also when I check the IMEI with those funky stickers many times shows that this is SM-N910C (SM-910T) phone. I really dont understand it. Is it safe to buy those phones? so they work as original one?
Thanks for help
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Honestly, IMO, I wouldn't run any risks getting the phones with the second sticker at all. in fact, you should only buy a phone used or refurbished from a trusted reseller. I use Swappa myself, but be warned about the Note 4's. Some of the phones have an issue with the motherboard which gives them weird boot issues and emmc read fails. I would be very careful about getting one used. I got my Note 4 from Swappa and started getting these mmc_read fails. Thinking about returning it.
EDIT: Didn't read the second sticker too well. The IMEI can't be traced to a device however, it isn't blacklisted though. If it is a T-Mobile phone though, there should at least be a samsung logo on the sticker, some cheap replicas don't bother with the sticker though. Honestly, that looks kind of sketchy, which site are you looking on?
There are two different stickers from two different note 4.
There is no second sticker on top of the other. Just single sticker but how much different from original one. I used swappa.
What sticker do u have?
I bought the phone from ebay from china, the seller claims its "new and original , send in sealed box, not opened." How do I test if it is real and not some knock-off and/or not used? I'm thinking it could be fake or used because:
1. Cheap plastic wrap on the box
2. Box says made in Korea but phone back plate says made in china
3. Poor print quality in manual and on some labels
4. Doesn't match boxing T-mobile unboxing videos online
5. Different screen protector from online
6. There was no security sticker on the box
7. Phone box says b&o but the back of the phone doesn't say it
8. Battery was inside the phone, but was the terminal was covered in yellow tape
9. When I booted up the phone , the phone was already set up.
10. No plastic film over the camera
other than the the phone seems to be fined but i haven't used it enough.
EDIT:
https://ibb.co/6g4QwXC
https://ibb.co/B28p9gV
https://ibb.co/Lp8PdmK
https://ibb.co/nqGqQdY
https://ibb.co/3c6brjj
https://ibb.co/qYgHz5V
I was recently in the same boat so I'll take a stab at this.
By "genuine", are you asking if it is a real H918 or are you asking if it is "new/unused"?
The listing says it's new. I would say there is about a 99.9999999999% chance it is not "new/unused".
All of your suspicions are valid. I would add the following:
As far as I know, the H918 was only a T-Mobile phone and a new one would only come in a T-Mobile branded box. If you haven't already done so, look at Jerry Rig Everything's unboxing video. That's what a T-Mobile H918 box looks like.
The sticker on the side would not look like what you have posted. Most, if not all of the Chinese Frankenphones/refurbs have the type of sticker in your picture. The UPC code on that sticker (8801031687305) is for an LG G3, not a V20. Use a barcode scanner and check for yourself.
The battery wouldn't have that capton tape over the contacts and wouldn't be in the phone. It would be sealed in a separate bag. I'll bet the writing on the back of the battery is all Chinese. Correct? A "real" H918 battery would be in English.
The date on the inner label is from 11/2015 and the V20 wasn't even released until the 2nd half of 2016 (IIRC Sept/Oct).
Those screen protectors that say "V20" are what you usually see on a refurb. The screen protectors on new "real" H918's were clear.
A "genuine" V20 would come with a flat USB C cable.
No H918's had the B&O tuning and wouldn't say B&O on the box.
The mere fact that it is coming from China probably means it is some sort of refurb. Also, look at the seller's feedback. 97.7% isn't very good.
Check if the serial numbers on the box, battery compartment and inside the phone settings all match. I would be surprised if they do.
With all of that said, just because it is a refurb, doesn't necessarily mean it is bad. It could have new parts (screen, mobo etc.) Check out ALL of the functions, and also check for screen burn in/image retention. If you already have image retention, then you know the phone has already been used extensively. If not, and everything else is OK, then maybe you got a decent phone for a pretty good price, considering these things were $700ish when new.
Here is a Reddit thread that talks about things to test when you get an H918.
I hope this helps.
Another thing you can try for checking a used phone might be to go to About Phone -> Hardware Info and check the value of lifetime calls as well as the internal S/N. The vast majority of "older" phones on eBay are refurbs even if they say "new". Most say "New - Other" as if that lets them get away with it. They typically have new cosmetic housing, but the internals are used. I would trust a listing by an actual person with in depth description and pictures of that specific phone over a large eBay seller any day.
"Lifetime Calls" in settings is a great indicator of a used phone for sure, but I don't think the H918 has it. My VS995 has it, but neither of my H918's have it, unfortunately. They only have "up time" which only tells you how long the phone has been on since the last power cycle.
Rootabaga said:
I was recently in the same boat so I'll take a stab at this.
By "genuine", are you asking if it is a real H918 or are you asking if it is "new/unused"?
The listing says it's new. I would say there is about a 99.9999999999% chance it is not "new/unused".
All of your suspicions are valid. I would add the following:
As far as I know, the H918 was only a T-Mobile phone and a new one would only come in a T-Mobile branded box. If you haven't already done so, look at Jerry Rig Everything's unboxing video. That's what a T-Mobile H918 box looks like.
The sticker on the side would not look like what you have posted. Most, if not all of the Chinese Frankenphones/refurbs have the type of sticker in your picture. The UPC code on that sticker (8801031687305) is for an LG G3, not a V20. Use a barcode scanner and check for yourself.
The battery wouldn't have that capton tape over the contacts and wouldn't be in the phone. It would be sealed in a separate bag. I'll bet the writing on the back of the battery is all Chinese. Correct? A "real" H918 battery would be in English.
The date on the inner label is from 11/2015 and the V20 wasn't even released until the 2nd half of 2016 (IIRC Sept/Oct).
Those screen protectors that say "V20" are what you usually see on a refurb. The screen protectors on new "real" H918's were clear.
A "genuine" V20 would come with a flat USB C cable.
No H918's had the B&O tuning and wouldn't say B&O on the box.
The mere fact that it is coming from China probably means it is some sort of refurb. Also, look at the seller's feedback. 97.7% isn't very good.
Check if the serial numbers on the box, battery compartment and inside the phone settings all match. I would be surprised if they do.
With all of that said, just because it is a refurb, doesn't necessarily mean it is bad. It could have new parts (screen, mobo etc.) Check out ALL of the functions, and also check for screen burn in/image retention. If you already have image retention, then you know the phone has already been used extensively. If not, and everything else is OK, then maybe you got a decent phone for a pretty good price, considering these things were $700ish when new.
Here is a Reddit thread that talks about things to test when you get an H918.
I hope this helps.
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Thanks. I checked all the functions and sensors, and headphone ports. camera, recording, etc. everything seems fine and no screen retention. The only issue i experienced was when the power button didn't work, but taking a screenshot fixed it. I hope i didn't miss anything.
The battery surprising matches what i see online from Jerry Rig Everything, minus the part that says it was made in late 2018. I emailed LG the IMEI and s/n and they confirmed that my phone was sent in for a "full refurbishment". But after that, the s/n was altered. I find it weird how they said the phone was made in USA but the box and the back of the phone says otherwise. I'm going to msg the seller.
jackson019 said:
Another thing you can try for checking a used phone might be to go to About Phone -> Hardware Info and check the value of lifetime calls as well as the internal S/N. The vast majority of "older" phones on eBay are refurbs even if they say "new". Most say "New - Other" as if that lets them get away with it. They typically have new cosmetic housing, but the internals are used. I would trust a listing by an actual person with in depth description and pictures of that specific phone over a large eBay seller any day.
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my phone doesn't have the lifetime calls.
I noticed my phone has the t-mobile device unlock app and it says my phone is carrier unlocked. Online says the app will disappear once i unlocked my phone. But i was able to make and receive calls from 2 different sim cards/networks just fine. Do I need to worry about this? should i do it anyways to see what happens?
EDIT: ran the unlocking app and when i press permanently unlock, it fails. I accidentally pressed temporary unlock and it worked. hopefully i didn't screw it up in the long run.
It is pretty hard to copy a v20 never seen a cloned one yet.......