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Hi,
My dock is no longer charging (constant red light) and I called ASUS to get it repaced. They need my serial number but I do not have it because the sticker fell off (why the hell is it on a sticker anyway?).
Is there anyway to extract the seiral number from the dock through software? I don't have the warranty card either, I'm pretty sure it was thrown away.
I contacted newegg to see if they keep a record of the serial number but I don't think it will lead to anything.
thanks.
I don't know of a way to get the serial number outside of looking at the sticker, but thanks for the reminder to write it down somewhere. Hopefully Asus will take care of you without the serial number...
If you still have the packaging, it's on the bottom of the box. The serial number shown in software for the tablet itself is totally different to that on the sticker / box, so I doubt that even if there's a serial number for the dock in software, that it'd be correct or of any use.
The serial number is also on the box.
Sent from my Transformer TF101 using Tapatalk
Or on the first page of your warranty-booklet. S/N from the tablet and the dock seems to be de same, if you bought a bundle.
don't have the box either. i purchase it over a month ago.
If you have your receipt, that is all you should need. They should say thank you and appreciate that you send it in.
I just looked at the dock I bought today... NO SERIAL NUMBER ON THE CHASSIS. Part of a serial number is the ability to recover the device if it's stolen. How the hell can law enforcement derive a serial number for... say a reclamation from theft? ASUS should instruct you on how to retrieve the serial number off the hardware. If they can't do that, they should accept what you have, without any question.
FYI: My RMA instructions from Asus state that the S/N has to be on the actual product shipped to them as well. They also state that the warranty is void if the S/N is missing.
syntrix said:
If you have your receipt, that is all you should need. They should say thank you and appreciate that you send it in.
I just looked at the dock I bought today... NO SERIAL NUMBER ON THE CHASSIS. Part of a serial number is the ability to recover the device if it's stolen. How the hell can law enforcement derive a serial number for... say a reclamation from theft? ASUS should instruct you on how to retrieve the serial number off the hardware. If they can't do that, they should accept what you have, without any question.
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Click to collapse
Yea, i have my receipt. I'm hoping that newegg can send the s/n to me.
Its really stupid that the number isnt printed anywhere on the product. I asked the rep how they would verify that the serial number matched my product and they said that they had ways to do that, but wouldnt tell me what they were.
jschmier said:
FYI: My RMA instructions from Asus state that the S/N has to be on the actual product shipped to them as well. They also state that the warranty is void if the S/N is missing.
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I highly doubt that will be enforced, but if they attempt to, a quick mention that you'll be speaking to your state attorney general's office would be enough to put things back on track.
knoxploration said:
I highly doubt that will be enforced, but if they attempt to, a quick mention that you'll be speaking to your state attorney general's office would be enough to put things back on track.
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Click to collapse
Worth a shot, I'd even type up the letter. However, do you really think the customer service rep really understands what the SAG is, and how they work?
edit: the product hasn't even been out long enough to be OUT OF WARRANTY. What kind of madness is this from asus?
jschmier said:
FYI: My RMA instructions from Asus state that the S/N has to be on the actual product shipped to them as well. They also state that the warranty is void if the S/N is missing.
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Click to collapse
It was a canned response email, so I would hope that Asus is willing to work with you regardless.
Newegg should have it. That's how they make sure you don't box up another unit and send it back to them. They even state that all items sent back will be matched to what was sent to you to make sure you haven't "accidentally" sent back an incorrect item.
I know for a fact that TigerDirect stores them and also lists them on the invoice.
I don't know about the dock but last time I checked the unit the serial number was on a non-recessed portion and I can see that rubbing off if someone handles it slightly roughly. I don't understand how they can fault you for that if they haven't put it on a rectangular recess like most manufacturers do.
The INK on the sticker of both my dock and my tablet is slowly starting to fade. The stickers themselves are fine, just the ink >.>
I imagine within a few more months the serial numbers will no longer be legible.
The serial number stored in the firmware is not the sn on the sticker. I know asus probably wants the sn for statistical purposes and a way to keep record of the RMA process. It is still partly your fault for throwing away the packaging. I keep the packaging for everything I buy until it is out of warranty
Sent from my Transformer TF101
frosty5689 said:
The serial number stored in the firmware is not the sn on the sticker. I know asus probably wants the sn for statistical purposes and a way to keep record of the RMA process. It is still partly your fault for throwing away the packaging. I keep the packaging for everything I buy until it is out of warranty
Sent from my Transformer TF101
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Click to collapse
If I did that I'd have a garage full of boxes. I usually only keep it a few days and make sure the product works well, if it doesn't, I return it to the store, as they are the only ones that require the original packaging.
Anyways, Newegg gave me the s/n, hopefully ASUS will process the RMA even though there are no stickers on the unit.
thenameisgabe said:
If I did that I'd have a garage full of boxes. I usually only keep it a few days and make sure the product works well, if it doesn't, I return it to the store, as they are the only ones that require the original packaging.
Anyways, Newegg gave me the s/n, hopefully ASUS will process the RMA even though there are no stickers on the unit.
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Click to collapse
Suggestion for the future: cut the serial number label off the packaging and keep it. Even if you do this for every device you own, you can easily store them all in a box. Perhaps even in the box the Transformer itself shipped in. ;-)
Hi there,
I bought this Galaxy S4 (model sgh-1337) on eBay. It cost 600$
I thought I was getting a 32GB version, but it turned out to be a 16GB.
Furthermore, there was other odd things about it... like the battery says it was made in Korea and assembled in Vietnam.
Also, look @ the two pictures attached.
The first one shows when I remove the back, and the battery; there is some writing that says "unlocked, do not remove" does anyone know why it would say that?
The second one shows the "Qualcomm 4g" sticker on the top, and it's kind of crooked, as if someone put it on...
but when I check EMEI it is valid, and a real phone...
what do you guys think?
The seller claimed to not know it was only 16GB, and has offered 20$ back...
should I return this phone? or should I keep it?
I downloaded software and it says this phone is genuine.
I'm just worried about that sticker on the back, what's it for? the one that says do not remove...
have you checked the IEMI number that's in the phone? check with the powers that be to see if it's blacklisted? To me the phone smells of fish and I'd get your money back ASAP. talk to the seller, contact ebay, put a claim in with PayPal and put a stop on your account. Ebay is too shady of a place to buy a phone IMO.
to get your IEMI number dial *#06# on your dial pad or go from the home screen Tap Menu key > Settings > More > About device > Status > IMEI
Return! One can be had for far less than $600!! Especially if it's only a 16gb and USED! My Qualcomm sticker was crooked too, that's not an issue.
Sent from my GT-I9505 using XDA Premium HD app
from a price perspective I only paid $400 16GB S4 which was almost brand new but was missing headphones and charger.
i31us said:
from a price perspective I only paid $400 16GB S4 which was almost brand new but was missing headphones and charger.
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Click to collapse
Well, if it works, then root it and use it.
Sent from my LG-LS970 using xda app-developers app
I checked the EMEI number, and it seems to be good.
I agree, though, this phone smells fishy...
the problem is I didn't pay with Paypal, I used interac E-Transfer, which is kind of like an online wire transfer...
and now the guy is saying "sure, I'll refund you, send me the phone back first"
how do I know if I send him the phone he simply won't keep my money AND the phone?
PS. Where can I buy another one? where you guys getting it for under 600$?
I agree. $600 is too much. I would've sold mine for $500 and it's in like new condition. decided to just trade it for a brand new LG Optimus G Pro
I think when I got my sgh-i337 from att, the Qualcomm sticker was around the sleep button (not sure..)? Also it looks like this is a sgh-i337m which means it should be an unlocked bootloader. Perhaps this is why the sticker says "unlocked.."? I would return this regardless, looks way too shady.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
iamterence said:
Well, if it works, then root it and use it.
Sent from my LG-LS970 using xda app-developers app
Click to expand...
Click to collapse
Already been using it for more than a month now just a battery issue, which Samsung is replacing for free as the phone is under warranty
Hmmm. Looks fishy.. and Why is there a sticker saying unlocked do not remove?....... Also the Qualcomm sticker is in the right place (thats where mine was from at&t). Does look like it was moved.... Also....
Why would you buy one for 600 when you could probably buy from the carrier for that price?
odalanizi said:
I checked the EMEI number, and it seems to be good.
I agree, though, this phone smells fishy...
the problem is I didn't pay with Paypal, I used interac E-Transfer, which is kind of like an online wire transfer...
and now the guy is saying "sure, I'll refund you, send me the phone back first"
how do I know if I send him the phone he simply won't keep my money AND the phone?
PS. Where can I buy another one? where you guys getting it for under 600$?
Click to expand...
Click to collapse
to buy a phone, hit up swappa. I've bought a couple things from there and I've had nothing but great experiences.
http://swappa.com/buy/samsung-galaxy-s-4-att/us
As for him stealing your phone and your money, I'd contact ebay's support and interac e-transfer to see what their policies are about a situation like this. I'm curious, why did you use interac? do you not have a paypal account or did the seller require it? Do you have the seller's address and not a PO box?
****, Ebay said I'm not covered since I bought it outside of Ebay....
So now it's a risk... if I send him the phone back, and he doesn't send me my money, I'm screwed.
****!!!!!!
I really don't need this....
any advice guys?
I should have sent the money through paypal... but he said I'd save 30$ if I did an interac e-transfer, and I got greedy... I should've stayed with the buyer protection.
****, Ebay said I'm not covered since I bought it outside of Ebay....
So now it's a risk... if I send him the phone back, and he doesn't send me my money, I'm screwed.
****!!!!!!
I really don't need this....
any advice guys?
I should have sent the money through paypal... but he said I'd save 30$ if I did an interac e-transfer, and I got greedy... I should've stayed with the buyer protection.
Paypal only charges the seller a transaction fee, he saved $30, not you.
You overpaid, sucks, but learn and live. Keep the phone and use it, at least it isn't a piece of junk.
odalanizi said:
****, Ebay said I'm not covered since I bought it outside of Ebay....
So now it's a risk... if I send him the phone back, and he doesn't send me my money, I'm screwed.
****!!!!!!
I really don't need this....
any advice guys?
I should have sent the money through paypal... but he said I'd save 30$ if I did an interac e-transfer, and I got greedy... I should've stayed with the buyer protection.
Click to expand...
Click to collapse
odalanizi said:
****, Ebay said I'm not covered since I bought it outside of Ebay....
So now it's a risk... if I send him the phone back, and he doesn't send me my money, I'm screwed.
****!!!!!!
I really don't need this....
any advice guys?
I should have sent the money through paypal... but he said I'd save 30$ if I did an interac e-transfer, and I got greedy... I should've stayed with the buyer protection.
Click to expand...
Click to collapse
You cant expect him to issue a refund without getting the phone back first...He would be risking the exact same thing. As an Ebay Powerseller we issue refunds once the product has been returned. This is standard.
I honestly would consider keeping the phone....
if it wasn't for that sticker at the back that says "unlocked, do not remove"
what the hell is that? it seems so sketchy...
but a hardware review shows this phone passes, it's genuine, not a clone, and all is working fine...
I'd rather keep it, tbh
but WTF is that sticker!?!?!?!!
odalanizi said:
I honestly would consider keeping the phone....
if it wasn't for that sticker at the back that says "unlocked, do not remove"
what the hell is that? it seems so sketchy...
but a hardware review shows this phone passes, it's genuine, not a clone, and all is working fine...
I'd rather keep it, tbh
but WTF is that sticker!?!?!?!!
Click to expand...
Click to collapse
did you ask him about the sticker? maybe there's a reason for it?
odalanizi said:
I honestly would consider keeping the phone....
if it wasn't for that sticker at the back that says "unlocked, do not remove"
what the hell is that? it seems so sketchy...
but a hardware review shows this phone passes, it's genuine, not a clone, and all is working fine...
I'd rather keep it, tbh
but WTF is that sticker!?!?!?!!
Click to expand...
Click to collapse
Maybe the seller has a bin full of them and marked which ones were unlocked and which weren't. They he grabs one, throws a battery in and a cover then ships it out.
odalanizi said:
I checked the EMEI number, and it seems to be good.
I agree, though, this phone smells fishy...
the problem is I didn't pay with Paypal, I used interac E-Transfer, which is kind of like an online wire transfer...
and now the guy is saying "sure, I'll refund you, send me the phone back first"
how do I know if I send him the phone he simply won't keep my money AND the phone?
PS. Where can I buy another one? where you guys getting it for under 600$?
Click to expand...
Click to collapse
File a claim with Ebay becuase of it not being what was listed they will go after him and get the money for you then they will have you send the phone back once the phone is shipped with tracking number Ebay will refund you thats the best way and 600 for 16gb is hi.
I bought an open box note 10.1 a month ago but it turned out to be defective (screen frequently unresponsive on wake up) . I tried to replace it but they told me they need the box because it has the serial number. I lost the box but the serial is already stored on the device. My question is:1- Do they have the right to refuse replacing the device for not having a box 2- What should I do in this situation?
P.S I have one year warranty.
Where did you buy it? Seems most notable retailers, (bestbuy, frys, staples..etc) would have mo problem so long as you are within your return window. Although sometimes those items can be sold "as is". It would state in your reciept. It seems like a simple conversation with the manager would solve the problem.
Worst case, just have Samsung give you an RMA. I'm sure they will have no problem with that.
Sent from my SM-P600 using Tapatalk
Just a suggestion, always keep the original box at least until the end of the warranty period. Besides that, contact samsung, if the retailer won't do anything you can always just request service.
Sent from my SCH-I545 running Hyperdrive RLS14 using XDA Premium app.
Serinety said:
Where did you buy it? Seems most notable retailers, (bestbuy, frys, staples..etc) would have mo problem so long as you are within your return window. Although sometimes those items can be sold "as is". It would state in your reciept. It seems like a simple conversation with the manager would solve the problem.
Worst case, just have Samsung give you an RMA. I'm sure they will have no problem with that.
Sent from my SM-P600 using Tapatalk
Click to expand...
Click to collapse
I bought it from souq.com. I've already passed the return window (2 weeks) but still have 11 months in warranty.
mattyp92 said:
Just a suggestion, always keep the original box at least until the end of the warranty period. Besides that, contact samsung, if the retailer won't do anything you can always just request service.
Sent from my SCH-I545 running Hyperdrive RLS14 using XDA Premium app.
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Click to collapse
So in case the retailer refused to give me a replacement, how can I contact samsung about it? and how easy is it to get a replacement?
Kimo377 said:
So in case the retailer refused to give me a replacement, how can I contact samsung about it? and how easy is it to get a replacement?
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You can search how to contact samsung on samsung website, it depend on your country, for US this is the link to find service location http://www.samsung.com/us/support/service/location
Then is up to samsung decide if you need a replacement or a repair.
serial number is on the back if it isn't worn off. you may need a magnifying glass to read it.
This does not sound legit.
Via my Note 3
So they have a 14 day return policy, after 30 days you want to return it, they won't let you and you want to know if they have the right to refuse replacement?
Yes they do, even if you had the original box. You are outside the return period. Now it is up to Samsung to repair or replace under warranty.
Sent via Tapatalk and my thumbs.
Kimo377 said:
So in case the retailer refused to give me a replacement, how can I contact samsung about it? and how easy is it to get a replacement?
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How old are you.. out of curiosity. You should be pretty capable of figuring out how to contact Samsung without anyone's help. I think we are getting trolled.
Sent from my SM-P600 using Tapatalk
Serinety said:
How old are you.. out of curiosity. You should be pretty capable of figuring out how to contact Samsung without anyone's help. I think we are getting trolled.
Sent from my SM-P600 using Tapatalk
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Looks like the OP is from Ismailia, Egypt. Most likely a language issue.
Kimo377 said:
I bought an open box note 10.1 a month ago but it turned out to be defective (screen frequently unresponsive on wake up) . I tried to replace it but they told me they need the box because it has the serial number. I lost the box but the serial is already stored on the device. My question is:1- Do they have the right to refuse replacing the device for not having a box 2- What should I do in this situation?
P.S I have one year warranty.
Click to expand...
Click to collapse
Have you tried to contact someone through the Samsung Ismailia Facebook page They maybe able to help you.
Looks like I need to make some clarifications here:
1- I don't want to return the device, I want to have it replaced (repaired at least). I've already edited the OP but failed to edit the title.
2- I bought the device from UAE via souq uae, and it has Souq.com Guarantee for one year
3- When I contacted souq.com they said they need the box because it has the serial number of the device. The box is lost.
Now I'm at a loss about what to do next.
I hope I made myself clear this time
Kimo377 said:
Looks like I need to make some clarifications here:
1- I don't want to return the device, I want to have it replaced (repaired at least). I've already edited the OP but failed to edit the title.
2- I bought the device from UAE via souq uae, and it has Souq.com Guarantee for one year
3- When I contacted souq.com they said they need the box because it has the serial number of the device. The box is lost.
Now I'm at a loss about what to do next.
Click to expand...
Click to collapse
Is the serial number on the back of the device?
Have you registered the device with Samsung?
kkretch said:
Is the serial number on the back of the device?
Have you registered the device with Samsung?
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Click to collapse
The device has no serial number on its back. but you can get the serial from settings > about phone > status .. or calling *#60#
I don't know what you mean by registering the device.
I sent my i9506 off for repair and the seller (not Samsung) replaced the motherboard under warranty. It all looked good, expect for network drop outs that I am still trying to resolve, but I noticed the IMEI and serial number have changed. OK, they changed the motherboard, so I understand that, but when I put the IMEI into www.imei.info it says the phone is a Wingfone W9300 not a Samsung i9506. Huh? The hardware looks fine, all tests say it is an i9506, antutu performance is great, etc, but is there something fishy with the IMEI that I should know about?
Yeah. The seller cloned the IMEI from a dead phone and put it on your device. Needless to say, not legal, even if the device they cloned the IMEI from was dead.
Every motherboard have it own imei and serial number.
So when u replaced your motherboard your imei has changed to the new one
Sent from my SM-G900F using XDA Free mobile app
If that were the case then the new IMEI would report as a Samsung phone. The new IMEI isn't from a Samsung phone, meaning the repair tech cloned an IMEI from a defunct phone.
OK, but the thing I don't get is why clone another IMEI? I assume the new motherboard is genuine, probably secondhand. It certainly looks and performs like the real deal, or is it a knock-off, and are there high spec knockoffs of flagship phones? It might be stolen, but this is a grey import phone from a big Hong Kong electronics retailer. They do the repairs and probably have a lot of used stock and parts lying around. If they are illegally trying to cover something up, why clone an IMEI from a non-Samsung phone? Why not just use a Samsung IMEI, or even use the original IMEI from my phone, which is what Samsung repair does when they replace a board.
The phone does have problems though. At first it all looked good, but it drops the network irregularly, and has trouble keeping a steady cell signal. I'm sending it back again.
No follow up? OK, here's my theory. Samsung repairs millions of their phones and whenever anything can't easily be fixed they replace the motherboard. Unit cost of a motherboard is way cheaper than labour in most countries, so just pull out the old one, whack in a new. But where do the old ones go? The crusher you would hope, but maybe they onsell them to another company like Wingfone, whose IMEI shows up in my replacement motherboard. Wingfone tests and repairs motherboards and on-sell them to other repairers, or perhaps for Chinese knockoff phones.
That's a good IT story, if it is true.
Hi all! Want to find out if any one bought a Galaxy smartphone(Galaxy S8 as an example) from samsung.com? If yes, then I would like to know if phone's IMEI or Serial # is printed on the invoice that is included in the shipping box OR does it just say the model # of the phone and that is it?
Charkatak said:
Hi all! Want to find out if any one bought a Galaxy smartphone(Galaxy S8 as an example) from samsung.com? If yes, then I would like to know if phone's IMEI or Serial # is printed on the invoice that is included in the shipping box OR does it just say the model # of the phone and that is it?
Click to expand...
Click to collapse
Just got mine today, the IMEI is on the units box as well as the unit itself.
jim262 said:
Just got mine today, the IMEI is on the units box as well as the unit itself.
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Click to collapse
What about the packing slip, is there an IMEI there? I recently purchased HTC U11 and the packing slip had IMEI # printed on it.
Charkatak said:
What about the packing slip, is there an IMEI there? I recently purchased HTC U11 and the packing slip had IMEI # printed on it.
Click to expand...
Click to collapse
No, why is this important?
jim262 said:
No, why is this important?
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The reason for this is if I buy a used device that is under warranty and seller provides a receipt for it, I just want to make sure that Samsung won't say that the device doesn't match the receipt.
I was thinking this:
If a person bought a device from Samsung(or another OEM), how does this company track if this is the device it sold to that specific person? Lest say if you bough the same model devices from 2 different places almost at the same time and deciding to return one of them, but if they are identical and you accidentally could return the wrong one to the wrong place of purchase. Upon return, the place of purchase might notice that IMEIs don't match or they don't keep track of it and as long as it the same model, color, then all is good?
In other words, do these companies track IMEI/Serial # for the devices they sell to each person?
Charkatak said:
The reason for this is if I buy a used device that is under warranty and seller provides a receipt for it, I just want to make sure that Samsung won't say that the device doesn't match the receipt.
I was thinking this:
If a person bought a device from Samsung(or another OEM), how does this company track if this is the device it sold to that specific person? Lest say if you bough the same model devices from 2 different places almost at the same time and deciding to return one of them, but if they are identical and you accidentally could return the wrong one to the wrong place of purchase. Upon return, the place of purchase might notice that IMEIs don't match or they don't keep track of it and as long as it the same model, color, then all is good?
In other words, do these companies track IMEI/Serial # for the devices they sell to each person?
Click to expand...
Click to collapse
As far as I know, the IMEI is not associated with an individual users, but primarily used to track the reselling of partially paid devices in order to blacklist them.