Hi all! Want to find out if any one bought a Galaxy smartphone(Galaxy S8 as an example) from samsung.com? If yes, then I would like to know if phone's IMEI or Serial # is printed on the invoice that is included in the shipping box OR does it just say the model # of the phone and that is it?
Charkatak said:
Hi all! Want to find out if any one bought a Galaxy smartphone(Galaxy S8 as an example) from samsung.com? If yes, then I would like to know if phone's IMEI or Serial # is printed on the invoice that is included in the shipping box OR does it just say the model # of the phone and that is it?
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Click to collapse
Just got mine today, the IMEI is on the units box as well as the unit itself.
jim262 said:
Just got mine today, the IMEI is on the units box as well as the unit itself.
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Click to collapse
What about the packing slip, is there an IMEI there? I recently purchased HTC U11 and the packing slip had IMEI # printed on it.
Charkatak said:
What about the packing slip, is there an IMEI there? I recently purchased HTC U11 and the packing slip had IMEI # printed on it.
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No, why is this important?
jim262 said:
No, why is this important?
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Click to collapse
The reason for this is if I buy a used device that is under warranty and seller provides a receipt for it, I just want to make sure that Samsung won't say that the device doesn't match the receipt.
I was thinking this:
If a person bought a device from Samsung(or another OEM), how does this company track if this is the device it sold to that specific person? Lest say if you bough the same model devices from 2 different places almost at the same time and deciding to return one of them, but if they are identical and you accidentally could return the wrong one to the wrong place of purchase. Upon return, the place of purchase might notice that IMEIs don't match or they don't keep track of it and as long as it the same model, color, then all is good?
In other words, do these companies track IMEI/Serial # for the devices they sell to each person?
Charkatak said:
The reason for this is if I buy a used device that is under warranty and seller provides a receipt for it, I just want to make sure that Samsung won't say that the device doesn't match the receipt.
I was thinking this:
If a person bought a device from Samsung(or another OEM), how does this company track if this is the device it sold to that specific person? Lest say if you bough the same model devices from 2 different places almost at the same time and deciding to return one of them, but if they are identical and you accidentally could return the wrong one to the wrong place of purchase. Upon return, the place of purchase might notice that IMEIs don't match or they don't keep track of it and as long as it the same model, color, then all is good?
In other words, do these companies track IMEI/Serial # for the devices they sell to each person?
Click to expand...
Click to collapse
As far as I know, the IMEI is not associated with an individual users, but primarily used to track the reselling of partially paid devices in order to blacklist them.
Related
If possible, ask the Ebay seller for the SN before buying.
Call Palm to make sure it isn't Flagged for No Warranty Support.
I'm not as concerned as to why Palm didn't want them released.
There may be nothing wrong with the functionality of the device.
I'm more concerned that we make others aware that the 1.03 may be denied warranty support based on the SN.
We're getting reports that the SN's are Flagged.
Centro85;1581329 said:
Thats what I am doing now, as I type. They told me at first to swap it out with the retailer. I told palm the retailer is saying palm has not recalled any phones, and I told the lady I could not find a recall on their website either. I told her now I am stuck with a phone I bought from a store, brand new and sealed in a box, that palm and sprint are telling me is bad, but there is no recall and the store wont take it back.
Now I am on hold.
Edit: After being on hold for about 5-6 minutes, the lady came back on the phone. She said the serial number is flagged in their system as a 0 day warranty. She tried to tell me this meant the phone was a used phone. I told her the box was sealed, and when I turned on the device it installed the operating system/software etc. I than told her I thought Palm had a warranty anyway, so even if this was a "used" device it wouldn't matter. She told me they can't do anything more without a new device and a new serial number. I asked her to email me a copy of the "recall" so I can get a new phone, and she told me the best she could do was give me a customer support claim number that I can give to the retailer, so the retailer cannot deny the problem and swap it out with a new device.
No wonder Palm is going out of business. They sell phones to whoever, have a problem, and won't do anything about the ones that got sold before they asked for them back. By the way, she did say these phones are flagged by SERIAL NUMBER in their system, so even if you had to claim warranty at sprint or w/e, you won't be able to get it repaired/new one etc. since the serial number is printed on the back.
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SprintDaddy said:
I thought I would add my quick note into this. I was also one of the ones that bought a 1.03 phone from ebay. I went to the store and they said that it wouldn't really be supported and they couldn't do anything with it as they don't have a upgrade for it. They don't have the standard ROM either so that was a bust. They said I should call Palm and see what they say. When I called Palm and gave them the serial number from my phone, they had it flagged for no technical support. They said that for me to get Tech support I have to fax them a proof of purchase so they could try to track down the seller of the phones for this problem. So that right there tells you something is wrong with this whole thing.
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Never Mind
Not Palm fault
Hey guys, you bought an exact copy from Hong-Kong or China. There are thousands of them on ebay. Although it looks like the original Treo Pro, it isn't. Do you still think Palm will support such illegal copies of the phone?
So no surprise, that the S/N is flagged, it is NOT an original Palm device.
Hi,
My dock is no longer charging (constant red light) and I called ASUS to get it repaced. They need my serial number but I do not have it because the sticker fell off (why the hell is it on a sticker anyway?).
Is there anyway to extract the seiral number from the dock through software? I don't have the warranty card either, I'm pretty sure it was thrown away.
I contacted newegg to see if they keep a record of the serial number but I don't think it will lead to anything.
thanks.
I don't know of a way to get the serial number outside of looking at the sticker, but thanks for the reminder to write it down somewhere. Hopefully Asus will take care of you without the serial number...
If you still have the packaging, it's on the bottom of the box. The serial number shown in software for the tablet itself is totally different to that on the sticker / box, so I doubt that even if there's a serial number for the dock in software, that it'd be correct or of any use.
The serial number is also on the box.
Sent from my Transformer TF101 using Tapatalk
Or on the first page of your warranty-booklet. S/N from the tablet and the dock seems to be de same, if you bought a bundle.
don't have the box either. i purchase it over a month ago.
If you have your receipt, that is all you should need. They should say thank you and appreciate that you send it in.
I just looked at the dock I bought today... NO SERIAL NUMBER ON THE CHASSIS. Part of a serial number is the ability to recover the device if it's stolen. How the hell can law enforcement derive a serial number for... say a reclamation from theft? ASUS should instruct you on how to retrieve the serial number off the hardware. If they can't do that, they should accept what you have, without any question.
FYI: My RMA instructions from Asus state that the S/N has to be on the actual product shipped to them as well. They also state that the warranty is void if the S/N is missing.
syntrix said:
If you have your receipt, that is all you should need. They should say thank you and appreciate that you send it in.
I just looked at the dock I bought today... NO SERIAL NUMBER ON THE CHASSIS. Part of a serial number is the ability to recover the device if it's stolen. How the hell can law enforcement derive a serial number for... say a reclamation from theft? ASUS should instruct you on how to retrieve the serial number off the hardware. If they can't do that, they should accept what you have, without any question.
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Click to collapse
Yea, i have my receipt. I'm hoping that newegg can send the s/n to me.
Its really stupid that the number isnt printed anywhere on the product. I asked the rep how they would verify that the serial number matched my product and they said that they had ways to do that, but wouldnt tell me what they were.
jschmier said:
FYI: My RMA instructions from Asus state that the S/N has to be on the actual product shipped to them as well. They also state that the warranty is void if the S/N is missing.
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Click to collapse
I highly doubt that will be enforced, but if they attempt to, a quick mention that you'll be speaking to your state attorney general's office would be enough to put things back on track.
knoxploration said:
I highly doubt that will be enforced, but if they attempt to, a quick mention that you'll be speaking to your state attorney general's office would be enough to put things back on track.
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Click to collapse
Worth a shot, I'd even type up the letter. However, do you really think the customer service rep really understands what the SAG is, and how they work?
edit: the product hasn't even been out long enough to be OUT OF WARRANTY. What kind of madness is this from asus?
jschmier said:
FYI: My RMA instructions from Asus state that the S/N has to be on the actual product shipped to them as well. They also state that the warranty is void if the S/N is missing.
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Click to collapse
It was a canned response email, so I would hope that Asus is willing to work with you regardless.
Newegg should have it. That's how they make sure you don't box up another unit and send it back to them. They even state that all items sent back will be matched to what was sent to you to make sure you haven't "accidentally" sent back an incorrect item.
I know for a fact that TigerDirect stores them and also lists them on the invoice.
I don't know about the dock but last time I checked the unit the serial number was on a non-recessed portion and I can see that rubbing off if someone handles it slightly roughly. I don't understand how they can fault you for that if they haven't put it on a rectangular recess like most manufacturers do.
The INK on the sticker of both my dock and my tablet is slowly starting to fade. The stickers themselves are fine, just the ink >.>
I imagine within a few more months the serial numbers will no longer be legible.
The serial number stored in the firmware is not the sn on the sticker. I know asus probably wants the sn for statistical purposes and a way to keep record of the RMA process. It is still partly your fault for throwing away the packaging. I keep the packaging for everything I buy until it is out of warranty
Sent from my Transformer TF101
frosty5689 said:
The serial number stored in the firmware is not the sn on the sticker. I know asus probably wants the sn for statistical purposes and a way to keep record of the RMA process. It is still partly your fault for throwing away the packaging. I keep the packaging for everything I buy until it is out of warranty
Sent from my Transformer TF101
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Click to collapse
If I did that I'd have a garage full of boxes. I usually only keep it a few days and make sure the product works well, if it doesn't, I return it to the store, as they are the only ones that require the original packaging.
Anyways, Newegg gave me the s/n, hopefully ASUS will process the RMA even though there are no stickers on the unit.
thenameisgabe said:
If I did that I'd have a garage full of boxes. I usually only keep it a few days and make sure the product works well, if it doesn't, I return it to the store, as they are the only ones that require the original packaging.
Anyways, Newegg gave me the s/n, hopefully ASUS will process the RMA even though there are no stickers on the unit.
Click to expand...
Click to collapse
Suggestion for the future: cut the serial number label off the packaging and keep it. Even if you do this for every device you own, you can easily store them all in a box. Perhaps even in the box the Transformer itself shipped in. ;-)
Hey guys,
My friend bought a Nexus 4 on ebay wanted to know what to look for to tell if the phone is refurbished or used? It was listed as new but many sellers on ebay are dishonest and sell refurbished units as new.
Refurbished devices are usually just as good as new. You'll only be able to tell if there's cosmetic damage but that's unlikely
You generally can't tell between new or refurbished. Manufacturers make the look like new before reselling them or use them as replacements.
Michealtbh said:
Refurbished devices are usually just as good as new. You'll only be able to tell if there's cosmetic damage but that's unlikely
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Click to collapse
Well she knows that refurbished devices are often just as good as new. However, refurbished devices are not sold at the same price as a brand new device. So that's why she wants to know. Because she paid full price for a brand new device so if it turns out it is refurbished then she is going to request a partial refund.
thedauntlessone said:
You generally can't tell between new or refurbished. Manufacturers make the look like new before reselling them or use them as replacements.
Click to expand...
Click to collapse
Someone mentioned that one way to tell is to check RTN status. My galaxy SIII does list RTN status inside the phone if it was factory refurbished. So I wonder if Nexus 4 RTN status is located inside the phone somewhere. One thing I did with my Optimus G was simply call LG and ask if it had been factory repaired. So there's definitely ways to tell, so I'm hoping someone who knows can chime in.However, if it was "seller" refurbished then that makes it much harder than if it were factory refurbished.
I'd be more concerned that it's a fake. Be sure to verify the IMEI with Google.
estallings15 said:
I'd be more concerned that it's a fake. Be sure to verify the IMEI with Google.
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Click to collapse
Actually there aren't any clones of the Nexus 4 yet thankfully. I've checked high and low. There's clones of lots of phones like the Note 2. But thanks for the heads up, I will definitely tell her to verify the IMEI with Google.
Hello,
About a month ago i bought an used Nexus 4 device on ebay. After 1 month of use i get no signal, not being able to make calls , send messages etc. after some search i found out phone is blacklisted, maybe stolen i dont know. can i fix this? could i get it back to working order? thank you
tonisr said:
Hello,
About a month ago i bought an used Nexus 4 device on ebay. After 1 month of use i get no signal, not being able to make calls , send messages etc. after some search i found out phone is blacklisted, maybe stolen i dont know. can i fix this? could i get it back to working order? thank you
Click to expand...
Click to collapse
You get 45 days to return any item on ebay, just go to the resolution center and "Report that you received an item that wasn't as described"
Salvy said:
You get 45 days to return any item on ebay, just go to the resolution center and "Report that you received an item that wasn't as described"
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Click to collapse
i bought it cheap so cant find another for that price. anyways thats what i will do in the end.so there is no way i could fix it?
tonisr said:
i bought it cheap so cant find another for that price. anyways thats what i will do in the end.so there is no way i could fix it?
Click to expand...
Click to collapse
unfortunately for you and the person who the phone was stolen from. the blacklist is on the carrier end. and as far as i know you can't hide or alter the IMEI serial on your phone. so unless you want an oversized ipod touch, i suggest you return it and hopefully can get a refund from the seller on ebay.
tonisr said:
i bought it cheap so cant find another for that price. anyways thats what i will do in the end.so there is no way i could fix it?
Click to expand...
Click to collapse
Legally, nope.
How cheap? ~200? Even at that price is not worth it if is blacklisted. Anyways the Nexus 4 is very cheap as it is! (comparing it to similar phones).
If you still want to buy another from ebay, I would recommend to get the 8GB version, since that one is only sold directly from Google, is impossible that it can get blacklisted.
ok thanks guys i will open a dispute against buyer. thank you
Woah blacklist.. so they can literally blacklist your phone from working at all wrt making calls and stuffs.. ?
Andre_Vitto said:
Woah blacklist.. so they can literally blacklist your phone from working at all wrt making calls and stuffs.. ?
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Click to collapse
If you report your phone stolen to your ISP, they will add the device's unique IMEI to a database that blocks it from accessing the network, effectively making it useless on the carrier. Depending on how the blacklist database works, the device may still work with other carriers, but it's also possible for this blacklist to be shared among carriers. So as long as you buy your device from the Play Store or directly from your carrier, it will be fine. Used phones should always be tested with a SIM before buying it, and keep your IMEI safe. Even if you buy a used phone, it's possible for the seller to report it stolen after they get your money.
If the buyer doesn't accept it or its too late, just sell it out for parts. You can sell the screen, back cover, battery, camera, usb port, and headphone port, for at least $200. Just don't sell the motherboard as that's the part that has the blacklisting
Sent from my Nexus 4 using xda app-developers app
Bloodflame said:
If you report your phone stolen to your ISP, they will add the device's unique IMEI to a database that blocks it from accessing the network, effectively making it useless on the carrier. Depending on how the blacklist database works, the device may still work with other carriers, but it's also possible for this blacklist to be shared among carriers. So as long as you buy your device from the Play Store or directly from your carrier, it will be fine. Used phones should always be tested with a SIM before buying it, and keep your IMEI safe. Even if you buy a used phone, it's possible for the seller to report it stolen after they get your money.
Click to expand...
Click to collapse
U have any idea do blacklisted phones in canada work outside of CA? In EUROPE for example? Thanks
Well, seeming as the Nexus 4 is only $199, £159, that price is amazingly cheap, I'd say you should get your money back and order one from the play store..
I'm attempting to pull the trigger on this version. It's only $150 and brand new sealed in box. With T-Mobile Digits and Wifi everywhere I go, it's quite cheap to use this as a secondary phone.
Essential PH-1 Black 128GB Wi-Fi Smart Device (WI-FI ONLY)
WI-FI DEVICE ONLY - NO MOBILE CELLULAR RADIO CONNECTION
https://www.ebay.com/itm/Essential-PH-1-Black-128GB-Wi-Fi-Smart-Device-WI-FI-ONLY-Brand-New-Sealed/323185478833?ssPageName=STRK%3AMEBIDX%3AIT&_trksid=p2055119.m1438.l2649
Does anyone know if I can update or manually flash Oero on it?
Thank you,
You should be able to update through OTA. I did mine purely on Wifi so being able to connect to a sim card shouldn't matter for update.
What I'm curious on is how is it wifi only? Is it a Sprint device with a blacklisted IMEI?
mgear2 said:
You should be able to update through OTA. I did mine purely on Wifi so being able to connect to a sim card shouldn't matter for update.
What I'm curious on is how is it wifi only? Is it a Sprint device with a blacklisted IMEI?
Click to expand...
Click to collapse
I'm thinking they are like those Samsung demo phones in Best Buy stores. These might be demo phones in Sprint stores. Maybe.... Also not sure about the warranty on these "phones".
ttn1185 said:
I'm attempting to pull the trigger on this version. It's only $150 and brand new sealed in box. With T-Mobile Digits and Wifi everywhere I go, it's quite cheap to use this as a secondary phone.
Essential PH-1 Black 128GB Wi-Fi Smart Device (WI-FI ONLY)
WI-FI DEVICE ONLY - NO MOBILE CELLULAR RADIO CONNECTION
https://www.ebay.com/itm/Essential-PH-1-Black-128GB-Wi-Fi-Smart-Device-WI-FI-ONLY-Brand-New-Sealed/323185478833?ssPageName=STRK%3AMEBIDX%3AIT&_trksid=p2055119.m1438.l2649
Does anyone know if I can update or manually flash Oero on it?
Thank you,
Click to expand...
Click to collapse
Is your intention to only use WiFi?
You Should be able to flash it but it might have a bad ESN or no mobile radio.
tech_head said:
Is your intention to only use WiFi?
You Should be able to flash it but it might have a bad ESN or no mobile radio.
Click to expand...
Click to collapse
Just Wifi only.
ttn1185 said:
Just Wifi only.
Click to expand...
Click to collapse
My bet is its stolen or a fake. The listing says no cellular connection, not that it doesn't have a cell radio. Probably blacklisted as a result so they don't want to sell with that expectation.
It could be stolen but that doesn't automatically mean that it's blacklisted. The phone is supposedly new so it would never have been registered on any network. But if it's a Sprint phone why not sell it as a Sprint phone? There's definitely something wrong. Essential doesn't make a wifi only device. I personally wouldn't even consider it.
"Brand new in sealed box"
"WI-FI DEVICE ONLY - NO MOBILE CELLULAR RADIO CONNECTION"
These statements seem a bit contradictory. How does anyone know the phone is WiFi only unless it's been opened and tested? Unless it's stolen.
You will get what you deserve if you buy this phone.
I pulled the trigger anyways. Will report back once I receive it next Tuesday.
If it is stolen, you can have it confiscated as stolen property if it gets traced back to you. Maybe charged. Not sure.
gk1984 said:
If it is stolen, you can have it confiscated as stolen property if it gets traced back to you. Maybe charged. Not sure.
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Click to collapse
I don't think that's a legitimate issue because of Ebay Buyer Protection. I don't understand what the deal is with that item but it looks like a legitimate seller. It's not a new Ebay account and the seller has a high feedback rating with no negatives.
Lol I saw this listing earlier. Must be a bad IMEI
Sent from my Pixel 2 using Tapatalk
daniel4653 said:
Lol I saw this listing earlier. Must be a bad IMEI
Sent from my Pixel 2 using Tapatalk
Click to expand...
Click to collapse
If by bad IMEI you mean stolen, then yeah. It's in a sealed, unopened box, so activation was never attempted. The only way it could be a bad IMEI in my limited experience would be for to be blacklisted if it were reported as stolen. If it were a Sprint phone, you could potentially still activate it on their network and then transfer after 90 days. If it "fell off the back of a truck" and were part of a delivery to store inventory, ie., Best Buy, Verizon, AT&T, then it could be blacklisted and reported as missing/stolen. Could have been a shipment to a residence and delivered to the wrong place or stolen from a doorstep or in transit. Whatever, it's certainly fishy. It'll be interesting to hear how this plays out.
Jank4AU said:
If by bad IMEI you mean stolen, then yeah. It's in a sealed, unopened box, so activation was never attempted. The only way it could be a bad IMEI in my limited experience would be for to be blacklisted if it were reported as stolen. If it were a Sprint phone, you could potentially still activate it on their network and then transfer after 90 days. If it "fell off the back of a truck" and were part of a delivery to store inventory, ie., Best Buy, Verizon, AT&T, then it could be blacklisted and reported as missing/stolen. Could have been a shipment to a residence and delivered to the wrong place or stolen from a doorstep or in transit. Whatever, it's certainly fishy. It'll be interesting to hear how this plays out.
Click to expand...
Click to collapse
It would be amazing if it ended up being a clean IMEI and works without a hitch. Would be great score for the buyer. lol
It's also possible they are liquidated stock from a Sprint partner or reseller.
In a previous job we used to bulk buy a few hundred devices to send to the public and quite often our supplier sourced a mix from various places, such as bankrupt / closed stores, etc. So you'd end up with a load of ex-TMO devices, for example.
Despite selling these, the supplier had no idea about unlocking them or updating them.
My point being... If they are locked to Sprint, it's quite likely the seller simply banged an AT&T or TMO SIM in one, found it had no service and decided to offload them cheap, buy still at a profit.
It likely isn't worth their time to try and unlock N amount of devices when selling them for $150 probably still gives them a decent profit.
Jank4AU said:
If by bad IMEI you mean stolen, then yeah. It's in a sealed, unopened box, so activation was never attempted. The only way it could be a bad IMEI in my limited experience would be for to be blacklisted if it were reported as stolen. If it were a Sprint phone, you could potentially still activate it on their network and then transfer after 90 days. If it "fell off the back of a truck" and were part of a delivery to store inventory, ie., Best Buy, Verizon, AT&T, then it could be blacklisted and reported as missing/stolen. Could have been a shipment to a residence and delivered to the wrong place or stolen from a doorstep or in transit. Whatever, it's certainly fishy. It'll be interesting to hear how this plays out.
Click to expand...
Click to collapse
The seller had 25 of them so they couldn't have been stolen from a resistance. Things have been known to disappear from Best Buy but selling stolen phones wouldn't seem to be worth the risk for an Ebay seller with a good account that's been open for years. On top of that unless the transactions are fake the seller already sold 18 of these and has received no negative feedback yet.
jhs39 said:
The seller had 25 of them so they couldn't have been stolen from a resistance. Things have been known to disappear from Best Buy but selling stolen phones wouldn't seem to be worth the risk for an Ebay seller with a good account that's been open for years. On top of that unless the transactions are fake the seller already sold 18 of these and has received no negative feedback yet.
Click to expand...
Click to collapse
Good points, I just can't for the life of me figure out any other reason why a new, sealed in box phone would be sold as wifi only.
Jank4AU said:
Good points, I just can't for the life of me figure out any other reason why a new, sealed in box phone would be sold as wifi only.
Click to expand...
Click to collapse
See my post above.
Assuming they aren't fake or stolen, they are likely Sprint phones. The seller will have tried a TMO or ATT SIM, found it didn't work and then decided to offload them cheap, but still profitable.
Likely isn't worth the time (man hours) trying to unlock them, which may or may not work.
Edit: Especially when the seller seems to be selling mostly accessories, rather than devices. They may not be that technically inclined.
Guess we'll all see...
Interesting
ttn1185 said:
I'm attempting to pull the trigger on this version. It's only $150 and brand new sealed in box. With T-Mobile Digits and Wifi everywhere I go, it's quite cheap to use this as a secondary phone.
Essential PH-1 Black 128GB Wi-Fi Smart Device (WI-FI ONLY)
WI-FI DEVICE ONLY - NO MOBILE CELLULAR RADIO CONNECTION
https://www.ebay.com/itm/Essential-PH-1-Black-128GB-Wi-Fi-Smart-Device-WI-FI-ONLY-Brand-New-Sealed/323185478833?ssPageName=STRK%3AMEBIDX%3AIT&_trksid=p2055119.m1438.l2649
Does anyone know if I can update or manually flash Oero on it?
Thank you,
Click to expand...
Click to collapse
Even at $150, for a 128gb WiFi device that's not bad. Could be a great mp3 player. I'd buy one
i bought one.. ot the insurance with it for 25$..lol
Sent from my PH-1 using Tapatalk