A few days ago I noticed that my N7 16gb was just playing faint static instead of system click sounds. I power cycled it and it was ok. I thought nothing of it, but now today I notice that the sound has distortion/static which is more noticeable at higher volumes. I power cycled it again and the distortion is still there. It's all stock and has never been taken apart. Everyone is sold out here so if I return it, I won't get a replacement.
Rob
Better to go a few days or weeks without a Nexus 7 then to get stuck with a broken Nexus 7 for the lifespan of the product.
If you aren't happy - and it sounds like you aren't - return or exchange the device.
AuronHTC said:
Better to go a few days or weeks without a Nexus 7 then to get stuck with a broken Nexus 7 for the lifespan of the product.
If you aren't happy - and it sounds like you aren't - return or exchange the device.
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Yeah, it's too bad since I really wanted to like the N7, but mine has too many issues now to overlook. First trouchscreen and now speaker/sound issues. I did a quick google search and it seems a few others have had the speaker go bad on their N7.
edit: returned it. The best buy girl asked me about the left side of the screen, they had some other N7 returns. No stock anywhere, I'll wait or get a TF700.
Rob
I know I'm paranoid, but since many ppl complain about the light bleed I started to think it is a common issue. However, I paid almost 450 for it so I have to be happy with it. My unit also has light bleed and I already requested a replacement. The customer service is great with no question asked. But how many times can we request a replacement? Once in the nexus 7 sub forum, a guy said he did it 6 times. I don't want to return it to get money back, I just want to be happy with it.
Sent from my beloved home phone.
I think I recall someone being cut off either around 10, or they just gave up (with the Nexus 7 anyway), I'm not entirely sure though. In any case, I would probably either suggest waiting as long as you can before requesting a replacement (unless the issue is severe-enough to hinder daily use) and waiting to see if any hardware changes are made/newer models available.
Although I don't really know what's Google's return policy. I think the Nexus 7 from Play Store had either 15 or 30 days to be RMA'd via Google, and then afterwards, you had to deal with ASUS directly (other retailers having similar policies). Not sure what the case is for the Nexus 10 and Samsung though.
As many as you want till your satisfied. Eventually you'll give up and either accept one with light bleed or get a refund.
espionage724 said:
I think I recall someone being cut off either around 10, or they just gave up (with the Nexus 7 anyway), I'm not entirely sure though. In any case, I would probably either suggest waiting as long as you can before requesting a replacement (unless the issue is severe-enough to hinder daily use) and waiting to see if any hardware changes are made/newer models available.
Although I don't really know what's Google's return policy. I think the Nexus 7 from Play Store had either 15 or 30 days to be RMA'd via Google, and then afterwards, you had to deal with ASUS directly (other retailers having similar policies). Not sure what the case is for the Nexus 10 and Samsung though.
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in their policy they stated that they may give you a new one or a refurbished one as the replacement. So if you exchange it later, they might send you a refurbished. a refurbished one with fixed issue and a new one with issue.. not sure which one I want lol.
Vertron said:
As many as you want till your satisfied. Eventually you'll give up and either accept one with light bleed or get a refund.
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And you are saying that based on experience with multiple nexus 10 devices? Yeah....
Based on my experiences with the N7... infinite! Seems like I returned that many. They were supposed to be all new, but I swear they were just giving me returns because every one of them had bad screen lift or dead pixels. Now that was with Asus as the manufacturer, so Samsung may be different. I have a touch of bleed in the common area of the lower right corner, but otherwise it's an flawless device as far as I can tell. With a widespread minor issue like that though... you may get worn out trying to get a perfect one. You will probably end up with a device with no bleed and a big fat yellow spot, or dead pixels, or reboots. This has happened to me in the past. I returned a few Nexus S and the "perfect" device I got ended up having a pretty screen but a really low thermal threshold... it wouldn't take much to get the thing to reboot. Most custom kernels were unusable. The Nexus 7 was an awesome device, but I could not get one without light bleed, or screen lift (biggest problem), or dead pixels (like 8 dead pixels!). This Nexus 10 has amazing build quality compared to those devices. I'm blown away, and unless I go to the boot screen with full brightness, I absolutely don't see the bleed so I'm just going to hold fast.
After two you should seek a refund instead of wasting everyone's time.
I had returned my tablet about a month or so ago because of the reocurring screen lift issues that I received with every RMA I did.
I would love to get another nexus device (either the 7 or 10), but wanted to know if the screen lift issues and touch screen input issues where the display would act on it's own accord, had been fully resolved yet before I request one for christmas.
Is there any new faults in the manufacturing process, or have they pretty much all been taken care of?
GH0 said:
I had returned my tablet about a month or so ago because of the reocurring screen lift issues that I received with every RMA I did.
I would love to get another nexus device (either the 7 or 10), but wanted to know if the screen lift issues and touch screen input issues where the display would act on it's own accord, had been fully resolved yet before I request one for christmas.
Is there any new faults in the manufacturing process, or have they pretty much all been taken care of?
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I just recieved a replacement for my 32g due to dead pixels, but that can happen on any lcd, the new one is perfect, i havent heard of screen lift issues in forever
I sold my 16 gb that had a loose screen and bought a 32 gb. This one doesn't have screen lift at all, but now if you press the back of the tablet, it creeks. Doesn't bother like the screen lift, but it's still a defect I would say.
Bought a CB0k...16 gig, with screen lift. I don't know if I should return it for the 4th time, or just live with it....
Got a new 32gb. After about an hour of use the top of the screen has completely separated from the unit. I'd say that they definitely haven't fixed this problem.
That isnt the "screen lift issue".
Your device got some other fault, which Ive never heard of before. Doubt that is a common problem like the "screen lift issue"
Sent from my Nexus 7 using xda app-developers app
Mine got the creek sound after 3 months of use and lifting...
I removed the black foam on the left side and unscrew the 4 screws.
I clip the screen all night and now my screen is perfect.
So I've been noticing I'm having touch screen issues that have been reported. When I have the device on a soft surface the touch screen is unresponsive. Seems like when I'm holding the device in my hand, it works without issues.
I'm still within my return/exchange period but I'm wondering if this is considered a defect or an actual software/hardware issue where it will be prominent in every nexus 7 2nd gen?
seatown1two said:
So I've been noticing I'm having touch screen issues that have been reported. When I have the device on a soft surface the touch screen is unresponsive. Seems like when I'm holding the device in my hand, it works without issues.
I'm still within my return/exchange period but I'm wondering if this is considered a defect or an actual software/hardware issue where it will be prominent in every nexus 7 2nd gen?
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Seem like a defect and you definitely should return it for a replacement while you still can.
NovaSense said:
Seem like a defect and you definitely should return it for a replacement while you still can.
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Okay, so the issues I'm experiencing is definitely a defect with my nexus 7. Will exchange and see if the replacement does the same thing.
So, I just have to vent. My Nexus 7 is now in the process of its 2nd RMA. I bought a reconditioned tablet off E-bay for during one of those $129 sales. Less than 18 hours after receiving my tablet, I was in the middle of a game and it rebooted, only to then stick at the Google Screen. Nothing would work to fix it, Wug's, or even ADBing the image files. So, off to Asus it went. They apparently replaced the entire motherboard and sent it back, with a note that the issue was a LED (Error) Indicator, whatever that means. My tablet then functions properly for about 80 more days, and then suddenly, when I go to reboot it, it turns off, but will not turn on, no matter what. The battery charge indicator does not function, no LED, nothing, and it was as if the battery was suddenly disconnected internally (it has not suffered any drops, jolts, etc.) and lives in a protective case. If I hook it up to the computer, I get a weird driver I have never seen before (not APX but something else, which I cannot recall at the moment), I would have taken it apart and done a battery disconnect if I was not still within my RMA period. Is such an excessive number of issues a problem for this device? I have never had this many issues with any other android device I have ever had. I cannot complain about Asus's RMA process but it is ridiculous that a remanufactured device would fail less than 24 hours out of the box, and then need to be RMA'ed yet again less than 3 months afterwards.
I love it when it works, but have others had devices that have had so many issues? I am not sure if it was the remanufacturing process and poor quality assurance with it or what, but seems there are a lot of similar hardware issues from those remanufactured lots on here.
ariesgodofwar said:
So, I just have to vent. My Nexus 7 is now in the process of its 2nd RMA. I bought a reconditioned tablet off E-bay for during one of those $129 sales. Less than 18 hours after receiving my tablet, I was in the middle of a game and it rebooted, only to then stick at the Google Screen. Nothing would work to fix it, Wug's, or even ADBing the image files. So, off to Asus it went. They apparently replaced the entire motherboard and sent it back, with a note that the issue was a LED (Error) Indicator, whatever that means. My tablet then functions properly for about 80 more days, and then suddenly, when I go to reboot it, it turns off, but will not turn on, no matter what. The battery charge indicator does not function, no LED, nothing, and it was as if the battery was suddenly disconnected internally (it has not suffered any drops, jolts, etc.) and lives in a protective case. If I hook it up to the computer, I get a weird driver I have never seen before (not APX but something else, which I cannot recall at the moment), I would have taken it apart and done a battery disconnect if I was not still within my RMA period. Is such an excessive number of issues a problem for this device? I have never had this many issues with any other android device I have ever had. I cannot complain about Asus's RMA process but it is ridiculous that a remanufactured device would fail less than 24 hours out of the box, and then need to be RMA'ed yet again less than 3 months afterwards.
I love it when it works, but have others had devices that have had so many issues? I am not sure if it was the remanufacturing process and poor quality assurance with it or what, but seems there are a lot of similar hardware issues from those remanufactured lots on here.
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I've had my nexus 7 since launch and no problems here. Never had it in a case or anything. You did buy a used tab... I Will say that my tab would do random reboots so I finally rooted and unlocked my tab last week and put on a custom ROM. My tab is flying ATM. Maybe throw on a custom ROM on??
Sent from my VS985 4G using XDA Free mobile app
I bought mine second hand, running android L developer preview and runs like a beast and the battery is outstanding ! Shame to hear you are having issues though
I have also had mine since launch, and I think OP simply got a lemon.
I have the random reboot issue that most people seem to have, but a part from that, none I've heard about have anything even close to the kind of trouble OP had.
The most common weakness I hear about from my friends owning the N 7 is battery drain, and that's not a hardware problem.
-KJ
Bought mine since Nexus 7 2013 launched last year. Not even the tiny bit problem.
Wish op Could have a good N7 after this rma
Sent from my Nexus 7 using XDA Free mobile app
Thanks all. Got my tablet back from RMA, and works like a charm. They had to replace the board and some heat shields it appears from the packing slip from the RMA. Fingers crossed, as the tablet absolutely rocks when it works. Battery is outstanding compared to my 2012's. Hopefully the 2nd time was the charm.
ariesgodofwar said:
Thanks all. Got my tablet back from RMA, and works like a charm. They had to replace the board and some heat shields it appears from the packing slip from the RMA. Fingers crossed, as the tablet absolutely rocks when it works. Battery is outstanding compared to my 2012's. Hopefully the 2nd time was the charm.
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did you call Asus or Google for RMA?
oxxshadow said:
did you call Asus or Google for RMA?
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Went through Asus both times.
ariesgodofwar said:
Went through Asus both times.
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can you still process an RMA without receipt. I bought my Nexus 7 from Staples less than a year ago, and am planning to RMA because of dead pixels.
oxxshadow said:
can you still process an RMA without receipt. I bought my Nexus 7 from Staples less than a year ago, and am planning to RMA because of dead pixels.
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I bought mine online, off eBay. I never had to provide a receipt for mine, though I was asked when I purchased it and where. As a remanufactured device, it came with a 90 day warranty, so you may just have to tell them the purchase date and location.
If it helps, you can start here: http://www.service.asus.com/#!b2c2/c24v6 to raise a case number and RMA.
ariesgodofwar said:
I bought mine online, off eBay. I never had to provide a receipt for mine, though I was asked when I purchased it and where. As a remanufactured device, it came with a 90 day warranty, so you may just have to tell them the purchase date and location.
If it helps, you can start here: http://www.service.asus.com/#!b2c2/c24v6 to raise a case number and RMA.
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thanks, btw what was did you choose for product type. I do not see tablet listed
oxxshadow said:
thanks, btw what was did you choose for product type. I do not see tablet listed
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If you enter the correct serial number for your device it should auto populate those fields, but if not, it is under Eee Pad as the Product Type, and the model is Nexus 7 (2013) of course.
If anyone else runs into the reboot and freezing on the Google logo error (even after forced restarts), you need to pop the back off and disconnect the battery for a few seconds. Easy enough to do, but it's a pain in the ass and shouldn't need to be done in the first place, but if you want to avoid an RMA and shipping and such, this will fix it.
Also, Lolipop preview completely fixed my random reboots. Not a one. Before that, when I 4.4'd, Franco's kernels also completely fixed random reboots.
Glad to hear your issue is fixed! It's a great tablet! Enjoy!
Thanks for mentioning the battery disconnect fix pbassjunk!! Fixed my problem, and good thing because I'm way out of warranty.