Related
Hi
I bought a Nexus 7 from Tesco Direct. They are only of the only retailers who have them in stock still.
They are able to to deliver to your nearest Tesco store, even a small Tesco Express store the very next day for you to pick up.
I had to issue of screen separation, I was able to return and get a refund very easily over the phone. They will come to collect the Nexus 7 and refund in 3 to 5 days.
I called Google, who said that they are aware of this issue which has been fixed by Asus, which means all the new Nexus 7 are fixed according to them.
I wish to know if this is true?
1) Are the new Nexus 7's fixed of this problem?
2) Are Google Play good and fast as taking goods returned and refunding?
3) Do they meet their delivery times?
4) Do you have to pay for any postage to return the item or anything?
Normally I only buy from retail stores, which means any time i have an issue i can go to the store and sort the problem out quickly.
However i am worried about buying from Tesco's even though they have very good service, I am worried i will get the older stock which still hast this screen separation problem, as they may have the older stock.
But i am also concerned about buying from Google Play because of the hassle of dealing with someone on the phone and posting the item back and waiting for delivery and so on. However i do not mind buying from them if it is true that all the new Nexus 7's being sold by Google Play are fixed of them problem.
Thanks
Xiao
xiaokai said:
Hi
I bought a Nexus 7 from Tesco Direct. They are only of the only retailers who have them in stock still.
They are able to to deliver to your nearest Tesco store, even a small Tesco Express store the very next day for you to pick up.
I had to issue of screen separation, I was able to return and get a refund very easily over the phone. They will come to collect the Nexus 7 and refund in 3 to 5 days.
I called Google, who said that they are aware of this issue which has been fixed by Asus, which means all the new Nexus 7 are fixed according to them.
I wish to know if this is true?
1) Are the new Nexus 7's fixed of this problem?
2) Are Google Play good and fast as taking goods returned and refunding?
3) Do they meet their delivery times?
4) Do you have to pay for any postage to return the item or anything?
Normally I only buy from retail stores, which means any time i have an issue i can go to the store and sort the problem out quickly.
However i am worried about buying from Tesco's even though they have very good service, I am worried i will get the older stock which still hast this screen separation problem, as they may have the older stock.
But i am also concerned about buying from Google Play because of the hassle of dealing with someone on the phone and posting the item back and waiting for delivery and so on. However i do not mind buying from them if it is true that all the new Nexus 7's being sold by Google Play are fixed of them problem.
Thanks
Xiao
Click to expand...
Click to collapse
Hard to say if they have indeed fixed all of the issues... They say that they have addressed the screen separation issue and I can attest to that. As for taking returns, refunds, and exchanges Deff call them if you have any problems. The Google rep that I spoke with was very pleasant and more than willing to send me a replacement unit for my tablet which had dead pixels and a bad digitizer. The tablets are shipped via UPS 2 business days and my first tab took 4 days to get to me, called Google Friday and ordered my replacement the same day and it shipped Saturday. And to answer ur final question should u need a replacement Google will put a temporary charge on ur card for the replacement unit and they will email u shipping labels and RMA forms so u can get the exchange and once u receive the replacement just box up the defective unit and ship it back and they will remove the charge from ur card. Overall my experience with Google has been excellent and I would highly recommend doing business with them
Sent from my Nexus 7 using xda app-developers app
I bought from Google themselves https://play.google.com/store/devices/details?id=nexus_7_16gb they still have stock, and and it arrived in 2 days.
Sent from my Nexus 7 using xda app-developers app
Awaiting my Nexus 7 directly from Google Play and I've been reading these forums. Has anyone, who purchased their Nexus 7 16gb from Google Play (Who's in the UK), had any issues with screen lifting, flickering or any other issues or is it just NA? If this is the case I will cancel my order and wait for the new Sony Xperia Tablet (Apparently selling for £250 in september). Thanks
Thanks
I've had two 8gb from play UK and both have had screen lift to a certain extent. Second one less so which I will keep.
If I was you I would buy in a shop just to be on the safe side.
Sent from my Nexus 7 using xda app-developers app
I had 2 from the play store in UK.
The first had a small amount of screen lift but got it replaced because of a faulty gyro (wouldn't rotate).
The replacement is perfect so far.
Ok thank you, what is googles support like? Will the collect the item at their expense if it's faulty?
TheChaoticLlama said:
Ok thank you, what is googles support like? Will the collect the item at their expense if it's faulty?
Click to expand...
Click to collapse
Well my wallet still isn't showing that the replacement was shipped and I still haven't received a shipping label to send it back.
In fact no communication whatsoever from google since they received the replacement order.
shaneydroid said:
Well my wallet still isn't showing that the replacement was shipped and I still haven't received a shipping label to send it back.
In fact no communication whatsoever from google since they received the replacement order.
Click to expand...
Click to collapse
Thank you for that information, I've cancelled my order. Will be buying it directly from Carphone Warehouse tomorrow morning. Guess I should have from the start. They even provide free delivery, not that I need it.
So, I have a brand new nexus 7, a week and a half old and it has this problem that is outlined in this thread, http://forum.xda-developers.com/showthread.php?t=1973953. I know I can get an RMA and exchange for one without this flicker, but I am not sure if I want to spend the time returning it and getting a new one. Here are two questions: Do you think I should return my N7 for a new one right now? Or, can I keep it and will I be able to get a new one if the screen gets worse after the two week period is over?
Also, I guess since this is my first thread in the Nexus 7 forum, consider this an introduction. I'm Anthony, some of you have seen my CM10 themes on Google Play, I'm the developer for A.C.R. Development (ACR is my initials if anyone was wondering) and I'm a sophomore engineering student that loves hacking android and coding for it, no roms, only apps and themes. So I'm glad to be here... back to my questions...
Anyone have any input?
You should RMA because it might cause bigger problems in the future when you don't have warranty on the tablet. You could use titanium backup on the tablet so you can back up your data and restore it on the new device.
Sent from my Nexus 7 using xda premium
I'm not concerned about app data at all, I only have a couple games since I use the nexus mostly for browsing and development. Should I call and say I have a defective device or just outright return it and re-buy a tablet? Which is easier?
anthonycr said:
I'm not concerned about app data at all, I only have a couple games since I use the nexus mostly for browsing and development. Should I call and say I have a defective device or just outright return it and re-buy a tablet? Which is easier?
Click to expand...
Click to collapse
For a RMA, it may take weeks to get it fixed.
I recommend you to exchange your device with the retailer that you bought your tablet. Since Asus might give you a defective unit and you would have to RMA again.
Sent from my Nexus 7 using xda premium
I bought it straight from the play store....
I'm thinking I should return it because I'm within the 15 days, then buy one from a brick and mortar store.
Would it be wiser to get a replacement under warranty or to return it and buy it somewhere else?
Yep, you should return it to Google play and buy one from a retailer store. Issues are easier to solve with retailer store because u don't have to send it back to get a new one if the new one has issues. Also, buying a new one gets you more warranty.
SUDroid said:
Yep, you should return it to Google play and buy one from a retailer store. Issues are easier to solve with retailer store because u don't have to send it back to get a new one if the new one has issues. Also, buying a new one gets you more warranty.
Click to expand...
Click to collapse
Thanks for all your input sudroid, I appreciate it. Thankfully, I think the 4.2 OTA I just got fixed the problem I had
Does anyone know if the warranty for the Nexus 7 (if purchased in the USA direct from the Google Play store) is transferable to a new owner?
I pre-ordered my Nexus 7 16GB during the Google IO announcement, and this weekend something on it borked out. Screen shut off and I couldn't turn it back on, and when I plugged it in the screen had a weird snowy/static pattern (accompanied by static crackling sound from the speaker).
I called Google and they are sending a replacement (that I basically had to order through the google play store but they are not charging my credit card unless I don't return the defective one).
So the reason that I ask is that I might just sell the replacement one since I now have a Galaxy Note 2 and the N7 isn't all that useful to me anymore. Can I claim that it is still under warranty until July (1 year from the date when I received the first one)?
spiff72 said:
Does anyone know if the warranty for the Nexus 7 (if purchased in the USA direct from the Google Play store) is transferable to a new owner?
I pre-ordered my Nexus 7 16GB during the Google IO announcement, and this weekend something on it borked out. Screen shut off and I couldn't turn it back on, and when I plugged it in the screen had a weird snowy/static pattern (accompanied by static crackling sound from the speaker).
I called Google and they are sending a replacement (that I basically had to order through the google play store but they are not charging my credit card unless I don't return the defective one).
So the reason that I ask is that I might just sell the replacement one since I now have a Galaxy Note 2 and the N7 isn't all that useful to me anymore. Can I claim that it is still under warranty until July (1 year from the date when I received the first one)?
Click to expand...
Click to collapse
I believe you could, but the best thing to do would be to call Google and speak with them yourselves. Although, I am sure that warranty transfer is possible
AW: [Q] Warranty from Google Play store?
the imei/serial is enough for waranty.
Sent from my Nexus 7 using xda app-developers app
Yes. I called Google and they confirmed it and sent me an email I can provide to a future buyer that explains how they can get service.
Thanks!
Sent from my Galaxy Note 2
spiff72 said:
Yes. I called Google and they confirmed it and sent me an email I can provide to a future buyer that explains how they can get service.
Thanks!
Sent from my Galaxy Note 2
Click to expand...
Click to collapse
Did the buyer then get the months that were left on the warranty?
Yes it is. I bought mine off of Ebay from some guy for 170$. The USB port was broken completely (wouldn't connect to any computer). I asked him about a return and he said I was S.O.L and to call Asus. So I just kept using it for another week or two until randomly it just shut down and wouldn't ever reboot again no matter what I tried. So I bit the bullet and called them. I gotta say they have OUTSTANDING customer support. All he asked for was the serial number and told me it was still under warranty period. I didn't even have to show a receipt or anything. They must be able to get purchase records by serial number or something. Anyways, he emailed me a FedEx pre-paid shipping label and less than an hour after getting off the phone with them I was shipping my Nexus at absolutely no cost to me. I sent it in to them Unlocked running a Rootbox nightly and a custom kernel. I recieved it today EXACTLY 10 days after shipping it out. It did get wiped ( I expected that) and it's running the stock 4.2.2. But it works great now and I can connect to my computer now.
In short, YES, it is transferable as long as it really is under the warranty period.
Asus, has EXCELLENT customer support in my experience and I would recommend them to anyone.
I've been looking around to get a Nexus 4, but the play store was just inconvenient and the fact that they charged shipping and tax was a major put off. So, I've been scouring both CraigsList and eBay to find a N4 that was closer to my price range.
I found a 16GB n4 for about $320 and a 8GB n4 for about $300. They both have a reported 1-2 months of usage and I'm going to go check out these two handsets tomorrow morning and I have a few questions as to what I should be wary about buying a N4 second hand.
By the way, should I be suspicious of the price points that these sellers have offered me? Are they too good to be true?
I know the obvious things to check for:
- Make sure all physical buttons are working.
- Make sure there are no screen defects (scratches, alignment, etc)
- Make sure that the seller will do a full factory reset before handing over the phone to me.
- Make sure there are no physical damages to the phone.
I'm still a little bit confused as to some of the more "N4 - specific" things.
- How would I find out what hardware revision it is and which revision is the best to have?
- Could these sellers have any "manufacturer defect" that they are not disclosing and are neglecting to return to Play Store, but selling to me?
- Is there anything else I should do before buying the N4? Any tests to run? Any particular feature or setting or readout?
And just some secondhand phone buying questions..
- Could the IMEI of the device be locked, disallowing me from being able to activate it with my carrier?
- Is there anything I can do to "officially" transfer the ownership to my name? What can I do to avoid being sold a stolen phone?
- Is there a chance the seller could report the phone as stolen after selling it to me?
This my first time buying a Nexus/Google phone or even a second hand phone so I'm really apprehensive and I have a lot of questions, but really excited to have a Nexus 4. Also, this is my first post at xda-developers! Thanks in advance for all the help, guys!!
For that price I think its better if you buy it directly from the Play Store play.google.com
349.00 16GB
299.00 8GB
Thanks, but I can't afford to pay for Credit Card fees and tax&shipping, so I just have to stick to buying something local just to make it easier and not have to jump through a lot of loopholes.
I have been through a couple of nexus 4's so i'll try and list some things to look for.
1. Look for a yellow hue/tint on the screen. open up the browser and messaging app and turn the phone sideways (landscape) and look for a uneven tone/hue/tint, use around a 50% brightness sometimes its noticable at %100 brightness some very dim.
2. Look for light bleed. Restart the phone and watch the black areas around the edge of the screen, also look for light bleed on different colored backgrounds.
3. Start the camera app. check BOTH front and back cameras for spots, and take a picture to make sure it works.
to answer some of your questions:
Q - How would I find out what hardware revision it is and which revision is the best to have?
A - While the phone is OFF hold down the power and volume down button, it will say HW version - rev_xx, some say rev 11 is best, i have had both 10 and 11 and notice no difference.
Q - Could the IMEI of the device be locked, disallowing me from being able to activate it with my carrier?
A - The nexus 4 is a unlocked phone and should not be locked, you should bring a working simcard with you to test the service. also i good thing to do is call your service provider and give them the imie of the phone to make sure it is not blacklisted/reported as stolen.
Q - Is there anything I can do to "officially" transfer the ownership to my name? What can I do to avoid being sold a stolen phone?
A - Get the Original receipt for it.
Q - Is there a chance the seller could report the phone as stolen after selling it to me?
A - They could, but hopefully you got the original receipt for it when your bought it or made a legal note declaring transfer of ownership with signatures from both partys.
I hope this helps, i wrote it kind of fast, also welcome to XDA
I really appreciate the heads up on the light bleeding issue and yellowish hue/tint.
I'll also make sure to get a copy of the receipt or make the seller sign that they're selling the phone over to me.
I'm really hoping that I will end up with a rev 10 or a rev 11 device.
I appreciate the help, XxSilent22xX!
I would honestly recommend bucking up and buying from the play store. Worth it.
Sent from my Nexus 4 using xda app-developers app
andybfmv96 said:
I would honestly recommend bucking up and buying from the play store. Worth it.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Is there any reason you say this because I'm hoping I can get a 16GB on for about the price of an 8GB one lol
I guess being able to take it out of its original packaging does have its perks.
Ask for the persons gmail account so you can transfer the warranty to yourself. You'll be able to call Google and get a replacement if anything goes wrong.
Sent from my Nexus 10 using Tapatalk HD
I'd ask for an invoice and some personal information to transfer the warranty, a signed receipt would be good too.
Yes the IMEI can, will and is being blocked by ATT/Tmo and I don't know of any way for sure that you can check to make sure the phone isn't stolen.
Those prices aren't at all out of line for a 6mos. old device (yes they say theirs are <2mos old but the n4 itself isn't new) actually to me they are a little on the high side ($250 and $300 respectively is what I would be willing to pay used) but I'm guessing the early shortages have kept prices up.
SWow! That sounds really awesome to be able transfer warranty from the previous owner. Could you please give a little edit more detail on how I would do that?
So the manufacturer warranty is transferable from Google, then? So, do you think I could make them call the number at the point of sale to make then transfer warranty to me on the spot? Of so, what would be number to call?
Thanks! And I apologize for any typos since I'm on my DROID incredible 2.
Got my 8gb nexus for 250 on Craigslist. It's one of the 302k versions
Sent from my Nexus 4 using xda premium
bargain them down or buy it new. when u buy new, it comes with warranty and no chance of imei block.. tax and shipping makes $300 phone $335 phone, it's really not that bad.
Proud Owner of A Nexus 4!!
I bought the 8GB version!! I ended up liking how the 8GB version had been upkept with screen protector, case, and no scratches anywhere, so I ended up buying that for $270 and I am now a very proud owner of a Nexus 4 8GB version rev. 10!
I'm still deciding whether I should root or not, but for now I seem to have everything I need without rooting and the vanilla Android is the best thing I've ever experience and battery life too seems to be pretty decent for me. I got about 3.5hrs of screen time (on an 7.5 hour charge) while I was playing around with the device for most of the day and I was at about 33% before I started charging, that seems pretty good to me.
I got a copy of the original receipt and will hopefully be transferring the warranty over soon.
Thank you all for your help and advice!! And hopefully I can get started on continuing writing apps for Android now that I have a good device to code for.
Congrats on the new n4! As for rooting your phone that is up to you, you can root unroot anytime but I think you should atleast unlock the bootloader now because that will erase data and that's better to do now instead of later.
Sent from my Nexus 4