Database Users

Where is the Best Place to Buy the Nexus 7? (UK)

Hi
I bought a Nexus 7 from Tesco Direct. They are only of the only retailers who have them in stock still.
They are able to to deliver to your nearest Tesco store, even a small Tesco Express store the very next day for you to pick up.
I had to issue of screen separation, I was able to return and get a refund very easily over the phone. They will come to collect the Nexus 7 and refund in 3 to 5 days.
I called Google, who said that they are aware of this issue which has been fixed by Asus, which means all the new Nexus 7 are fixed according to them.
I wish to know if this is true?
1) Are the new Nexus 7's fixed of this problem?
2) Are Google Play good and fast as taking goods returned and refunding?
3) Do they meet their delivery times?
4) Do you have to pay for any postage to return the item or anything?
Normally I only buy from retail stores, which means any time i have an issue i can go to the store and sort the problem out quickly.
However i am worried about buying from Tesco's even though they have very good service, I am worried i will get the older stock which still hast this screen separation problem, as they may have the older stock.
But i am also concerned about buying from Google Play because of the hassle of dealing with someone on the phone and posting the item back and waiting for delivery and so on. However i do not mind buying from them if it is true that all the new Nexus 7's being sold by Google Play are fixed of them problem.
Thanks
Xiao

xiaokai said:
Hi
I bought a Nexus 7 from Tesco Direct. They are only of the only retailers who have them in stock still.
They are able to to deliver to your nearest Tesco store, even a small Tesco Express store the very next day for you to pick up.
I had to issue of screen separation, I was able to return and get a refund very easily over the phone. They will come to collect the Nexus 7 and refund in 3 to 5 days.
I called Google, who said that they are aware of this issue which has been fixed by Asus, which means all the new Nexus 7 are fixed according to them.
I wish to know if this is true?
1) Are the new Nexus 7's fixed of this problem?
2) Are Google Play good and fast as taking goods returned and refunding?
3) Do they meet their delivery times?
4) Do you have to pay for any postage to return the item or anything?
Normally I only buy from retail stores, which means any time i have an issue i can go to the store and sort the problem out quickly.
However i am worried about buying from Tesco's even though they have very good service, I am worried i will get the older stock which still hast this screen separation problem, as they may have the older stock.
But i am also concerned about buying from Google Play because of the hassle of dealing with someone on the phone and posting the item back and waiting for delivery and so on. However i do not mind buying from them if it is true that all the new Nexus 7's being sold by Google Play are fixed of them problem.
Thanks
Xiao
Click to expand...
Click to collapse
Hard to say if they have indeed fixed all of the issues... They say that they have addressed the screen separation issue and I can attest to that. As for taking returns, refunds, and exchanges Deff call them if you have any problems. The Google rep that I spoke with was very pleasant and more than willing to send me a replacement unit for my tablet which had dead pixels and a bad digitizer. The tablets are shipped via UPS 2 business days and my first tab took 4 days to get to me, called Google Friday and ordered my replacement the same day and it shipped Saturday. And to answer ur final question should u need a replacement Google will put a temporary charge on ur card for the replacement unit and they will email u shipping labels and RMA forms so u can get the exchange and once u receive the replacement just box up the defective unit and ship it back and they will remove the charge from ur card. Overall my experience with Google has been excellent and I would highly recommend doing business with them
Sent from my Nexus 7 using xda app-developers app

I bought from Google themselves https://play.google.com/store/devices/details?id=nexus_7_16gb they still have stock, and and it arrived in 2 days.
Sent from my Nexus 7 using xda app-developers app

[Q] Google Play returns policy

Hi all
I have just bought my son a Nexus 7 for Christmas from Google play, it came on the 9th December. I have heard about the quality issues that can plague this little tablet, such as raised screen issues etc.
My question is, obviously when my son opens this up on Christmas day it will be past the 15 day returns policy that Google Play adopt, so should it be faulty where do we stand with getting a replacement? i would not want a refund just a brand new Nexus 7.
i know i know i should open it up and test it out now....but the wife simply refuses to let me (you dont have to live where her :laugh
Any help would be appreciated
Chris

chrisnewton said:
Hi all
I have just bought my son a Nexus 7 for Christmas from Google play, it came on the 9th December. I have heard about the quality issues that can plague this little tablet, such as raised screen issues etc.
My question is, obviously when my son opens this up on Christmas day it will be past the 15 day returns policy that Google Play adopt, so should it be faulty where do we stand with getting a replacement? i would not want a refund just a brand new Nexus 7.
i know i know i should open it up and test it out now....but the wife simply refuses to let me (you dont have to live where her :laugh
Any help would be appreciated
Chris
Click to expand...
Click to collapse
If it is a manufacturer fault then they should either fix or replace it under warranty.
Sent from my SPH-D710 using Tapatalk 2

Chris, there are at least several million n7s out there, most of which are fine. People tend to be far more vocal when something is not up to their expectations or has a fault. I have 2 tabs here, one I just bought for my son's crimbo. Both are in immaculate condition. Chances are your tablet will be good as well.
Cheers Danny

If you're in the UK you are well covered by SOGA, elsewhere I don't know.

In the US, Google Play purchasers have the best post-return period warranty coverage. It is direct through Google. All other retail purchases requiring going through Asus, which is a pain in the Assus. One caveat - Google Play WILL premptively ship you a replacement unit free of charge and let you return your defective one back after you receive it. BUT, they do put a purchase price hold on your card until they get the old unit back. I personally prefer this method, but some people have complained about it. With Asus, you ship your unit back, wait 2-3+ weeks, and then they ship you a replacement or 'fixed' one back.

phonic said:
In the US, Google Play purchasers have the best post-return period warranty coverage. It is direct through Google. All other retail purchases requiring going through Asus, which is a pain in the Assus. One caveat - Google Play WILL premptively ship you a replacement unit free of charge and let you return your defective one back after you receive it. BUT, they do put a purchase price hold on your card until they get the old unit back. I personally prefer this method, but some people have complained about it. With Asus, you ship your unit back, wait 2-3+ weeks, and then they ship you a replacement or 'fixed' one back.
Click to expand...
Click to collapse
Thanks all for your replies, so your saying even though it will be after the 15 days, if it is faulty they will send me out a new one??

chrisnewton said:
Thanks all for your replies, so your saying even though it will be after the 15 days, if it is faulty they will send me out a new one??
Click to expand...
Click to collapse
I think you are confusing the return period (15 days) with the warranty period (1 year). Yes, after 15 days you can no longer return it for a refund, but you can still get it replaced for defects under the standard warranty. Twice that if you used a good credit card.

Nexus 4 warranty return question

So I bought mine from a guy on Craigslist that lives like 100 miles away (we met half way) well I been using it now for a good 2 weeks and I've noticed a wavy line (doesn't seem to actually move) but its a wavy line and it starts from the top left of the screen and just about goes to the bottom of screen. Well you can only see it when the screen is a light gray color.
Well decided I'd call Google play customer support as that's where he says he got it from on November 20th. So I call them and they'll only send the shipping label and the replacement nexus 4 to the guy I bought it from since he's the original owner. Well I then talked Google into another way, which from what she said was have me contact the guy I bought it from and have him put my address/info on his Google Wallet Google page and they'll then send me the replacement nexus and when that is accomplished he can take my info off.
I asked if his c-card or anything like that would be on there and she said no..but then it just hit me that I actually won't even know his Google Wallet log in info to see any of it.
But why Google Wallet? I'm sure he didn't purchase with that?
O and this is pure crap..never in my life has a company did this after me buying a used product.
Sent from my Nexus 4 16GB using Tapatalk 2

ztmike said:
Well decided I'd call Google play customer support as that's where he says he got it from on November 20th. So I call them and they'll only send the shipping label and the replacement nexus 4 to the guy I bought it from since he's the original owner. Well I then talked Google into another way, which from what she said was have me contact the guy I bought it from and have him put my address/info on his Google Wallet Google page and they'll then send me the replacement nexus and when that is accomplished he can take my info off.
I asked if his c-card or anything like that would be on there and she said no..but then it just hit me that I actually won't even know his Google Wallet log in info to see any of it.
But why Google Wallet? I'm sure he didn't purchase with that?
O and this is pure crap..never in my life has a company did this after me buying a used product.
Sent from my Nexus 4 16GB using Tapatalk 2
Click to expand...
Click to collapse
they are correct in saying that it will be shipped to the guy who bought it only. they cannot directly ship it you, also they will place a hold of $349 for 16gb and $299 for 8gb on the credit card of the owner in Google wallet.
also, if you buy a n4 from the play store it has to purchased through Google wallet.

6P return time: better off with using huawei or google?

I have been following all the heart ack involved with 6p turning off and boot looping. i was lucky i purchased my 129 gig from a friend who purchased new on play store 11/16. june, 2016 i got a free replacement from google has i had a series of issues that could be fixed.
i have called both huawei and google--both will process return
huawei with a 5 day turn around time ie i have no use of a 6p for 5+ days. i have an old back-up which i don't like, but can survive if necessary
-i have read on this board that huawei replaces a mother board and provides a new battery
google will send me a 128 gig 6p, and i have a week to return my troubled 6p a no=brainer or maybe not??????????
-there have been postings here that memebers have received malfunctions replacement phones from google
-read postinga that 128gig phones did not sell well and frequenrly new 6p's are sent
-if google not repairing the mother board, is that a great reason to return through huawei???
any thoughts. i realize that many intelligent people have different opinions as to whether the issues are hard ware or software based?
bob in miami who loves his 6p when it works well. there really is not another phone out there i prefer. i am with verizon because of the coverage. otherwise i hate V with a passion. i do not want to be locked to verizon

Hey Bob in Miami; I went with Huawei. I spoke to them on a Sat., they required pictures of all 6 sides of the phone. Then I called them, they checked the pics and told me within 24 hours they will send me via email a return postage label. That came on Monday morning. I formatted my phone, didn't want the slim possibility of anyone getting my data, wrapped it up and dropped it off at UPS on a Tuesday. Of course I got a receipt. My service center was in Texas. I got a notice they got it on Wednesday and received an email Monday telling me they are going to replace it. You have to be home to sign for it, UPS came Wednesday. Like I said elsewhere, mine was a 10/10 and this was about a 9/10. I did get back a 128gb instead of the 32gb I sent them. Time will tell the condition of the new/old phone, but I was OK with the process from Huawei.
Good luck.

Go with huawei, they used UPS overnight shipping for both outgoing and incoming service.

Gang i am most concerned about the quality of the repair or replacement device.
H--do they replace the motherboard?
G--seems to be shipping some quality replacements and some non-quality replacements.
-------------
shipping: google is far superior for me. they send me the replacemnt and i have a full week to return my old phone.
this means i am never without a nexus 6p. google pays all shipping expense

I spent the extra 80 on the replacement plan after three months I had to use it I did my claim and they sent me one before I had to send one. Looked brand new even had to do all the updates
Sent from my Nexus 6P using Tapatalk

Google seemed faster. Huawei wanted me to ship for repair then send back..... I think.
Google just sends you one and requires your old to be returned in the mail

Looking to return my device as it is having the battery issue and the screen is separating from bottom of the chassis. I have Nexus Protect, what do you guys think would be the best route? Also, have any of you had a hold put on their bank account while the return process is active?

Does Hauwei actually replace the motherboard or just send a refurb like google?
to the poster above: save your $79 and let google send you a refurb at no cost. battery issues permit out of warrantee replacement with zero cost.

bob52r said:
Does Hauwei actually replace the motherboard or just send a refurb like google?
to the poster above: save your $79 and let google send you a refurb at no cost. battery issues permit out of warrantee replacement with zero cost.
Click to expand...
Click to collapse
Huawei replaced with my motherboard, and with 128GB one instead of 64GB I got originally.

did they replace the mother board or give you a different phone? how do you know?

yangqi said:
Huawei replaced with my motherboard, and with 128GB one instead of 64GB I got originally.
Click to expand...
Click to collapse
Same here. And they did it in 1 week.

kenhicg said:
Same here. And they did it in 1 week.
Click to expand...
Click to collapse
They gave you the 128?

galaxys said:
They gave you the 128?
Click to expand...
Click to collapse
Yes
Sent from my Nexus 6P using Tapatalk

Class Action Lawsuit Against LG over Bootloop Manufacturing Defect

Finally we are also covered by the lawsuit: https://arstechnica.com/tech-policy...expands-to-cover-g5-v20-and-nexus-5x-devices/
Given the absolutely horrendous treatment by both Google and LG (both claiming that it's not their problem), we got nothing out of either for my wife's bootlooping phone.
Phone was 21 days out of warranty. Uncaring and heartless bastards. Already canceled Google Fi and in the process of moving emails from gmail to outlook.com.

andTab said:
Finally we are also covered by the lawsuit: https://arstechnica.com/tech-policy...expands-to-cover-g5-v20-and-nexus-5x-devices/
Given the absolutely horrendous treatment by both Google and LG (both claiming that it's not their problem), we got nothing out of either for my wife's bootlooping phone.
Phone was 21 days out of warranty. Uncaring and heartless bastards. Already canceled Google Fi and in the process of moving emails from gmail to outlook.com.
Click to expand...
Click to collapse
You dont need to move emails and other stuff, its LG's fault not Google's... Saying this just to lower your workload xD
Sent from my Nexus 5X using Tapatalk

My nexus 5x started boot looping last week. Luckily for me, I was still under warranty at least until the end of the month. I just got my replacement from google.

andTab said:
Finally we are also covered by the lawsuit: https://arstechnica.com/tech-policy...expands-to-cover-g5-v20-and-nexus-5x-devices/
Given the absolutely horrendous treatment by both Google and LG (both claiming that it's not their problem), we got nothing out of either for my wife's bootlooping phone.
Phone was 21 days out of warranty. Uncaring and heartless bastards. Already canceled Google Fi and in the process of moving emails from gmail to outlook.com.
Click to expand...
Click to collapse
I don't know about you, but Google just replaced my phone ,out of warranty, for free. Great customer service, in my opinion.

thesamunit said:
I don't know about you, but Google just replaced my phone ,out of warranty, for free. Great customer service, in my opinion.
Click to expand...
Click to collapse
Did you root the phone or did anything else to phone before you sent it to google to replace it. I am out of warranty but was rooted , I have taken phone apart and heated the samsung chip which stop the bootloop for a week, but know it is bootlooping again.

gsxra4b6 said:
Did you root the phone or did anything else to phone before you sent it to google to replace it. I am out of warranty but was rooted , I have taken phone apart and heated the samsung chip which stop the bootloop for a week, but know it is bootlooping again.
Click to expand...
Click to collapse
Where did you buy it? If from Google, they may replace it even if it was rooted and out of warranty.

Both Google and LG have been replacing devices outside of warranty for bootloops. If you tried earlier and they denied you try again, Google is your best chance if you bought it from the Google Store or Google Fi.

gsxra4b6 said:
Did you root the phone or did anything else to phone before you sent it to google to replace it. I am out of warranty but was rooted , I have taken phone apart and heated the samsung chip which stop the bootloop for a week, but know it is bootlooping again.
Click to expand...
Click to collapse
I was rooted, but I was able to boot it into the bootloader and fastboot the stock IMG on it. I told them I was rooted and unlocked over the phone, and they didn't seem to care at all.

I bought it from Amazon but Google is saying to contact LG and LG is wanting me to send it in for 2 weeks for a repair. They won't do a replacement or loaner.

Krusej23 said:
I bought it from Amazon but Google is saying to contact LG and LG is wanting me to send it in for 2 weeks for a repair. They won't do a replacement or loaner.
Click to expand...
Click to collapse
Keep trying. I called Google yesterday and got a replacement phone. --- First time I called, the Google Rep told me that since I was out of warranty, it was LG's issue. Then, I was transferred to LG and they said they same thing and wanted me to send my phone for repair.
Frustrated, (especially after hearing of the lawsuit) I called Google again. I got another Rep, and she was so kind and helpful. She said "to be honest" a lot of other Nexus 5X owners are experiencing the same problem. She spoke to a "specialist" and said that I qualified for an extension of my warranty. I'm getting a replacement Nexus 5X in a couple days (I spent extra for priority shipping). She also mentioned that my new Nexus will have an extended warranty if I have the bootloop issue again.
I will say, I bought my phone from the Google Store. Not sure if that makes a difference.

sabst43 said:
Keep trying. I called Google yesterday and got a replacement phone. --- First time I called, the Google Rep told me that since I was out of warranty, it was LG's issue. Then, I was transferred to LG and they said they same thing and wanted me to send my phone for repair.
Frustrated, (especially after hearing of the lawsuit) I called Google again. I got another Rep, and she was so kind and helpful. She said "to be honest" a lot of other Nexus 5X owners are experiencing the same problem. She spoke to a "specialist" and said that I qualified for an extension of my warranty. I'm getting a replacement Nexus 5X in a couple days (I spent extra for priority shipping). She also mentioned that my new Nexus will have an extended warranty if I have the bootloop issue again.
I will say, I bought my phone from the Google Store. Not sure if that makes a difference.
Click to expand...
Click to collapse
Did they have you send yours in? I just shipped mine off to LG yesterday afternoon since I was told no by Google. Wondering if I could still send it in after I get it back from LG.

Krusej23 said:
Did they have you send yours in? I just shipped mine off to LG yesterday afternoon since I was told no by Google. Wondering if I could still send it in after I get it back from LG.
Click to expand...
Click to collapse
Yes. I am being charged for the new Nexus (as a "hold") on my account until they receive my phone with the boot loop issue. They'll confirm that the old Nexus has the issue (supposedly), and then remove the charge from my credit card.
My guess is that LG will send you a brand new phone. So you may not be able to get the replacement from Google.

sabst43 said:
Keep trying. I called Google yesterday and got a replacement phone. --- First time I called, the Google Rep told me that since I was out of warranty, it was LG's issue. Then, I was transferred to LG and they said they same thing and wanted me to send my phone for repair.
Frustrated, (especially after hearing of the lawsuit) I called Google again. I got another Rep, and she was so kind and helpful. She said "to be honest" a lot of other Nexus 5X owners are experiencing the same problem. She spoke to a "specialist" and said that I qualified for an extension of my warranty. I'm getting a replacement Nexus 5X in a couple days (I spent extra for priority shipping). She also mentioned that my new Nexus will have an extended warranty if I have the bootloop issue again.
I will say, I bought my phone from the Google Store. Not sure if that makes a difference.
Click to expand...
Click to collapse
Buying from the Google store would be the reason you're​ dealing with Google store support. Everyone else must go through LG, though LG is currently repairing devices out of warranty at least.

Sent mine into LG and they replaced the motherboard on it and it's being sent back right now. Overall, from me putting it in the mail and getting it back, it will be a week.

Krusej23 said:
Sent mine into LG and they replaced the motherboard on it and it's being sent back right now. Overall, from me putting it in the mail and getting it back, it will be a week.
Click to expand...
Click to collapse
Same here. Three months out of warranty, but LG replaced the mainboard, no questions asked. Only cost to me was shipping to Texas. Visit LG support website and get a return authorization number.
Sent from my Nexus 5X using Tapatalk

For you that had LG replace the motherboard, is the phone actually working ? They did this early on and it did not seem to fix the problem.

Is there anyway to sign up for the class action lawsuit?
I am currently the proud owner of a Nexus 5x brick edition...
https://forum.xda-developers.com/nexus-5x/help/5x-responding-t3593414
is any one else on here using a H791 vs a H790 (US version)?

mikeprius said:
For you that had LG replace the motherboard, is the phone actually working ? They did this early on and it did not seem to fix the problem.
Click to expand...
Click to collapse
So far, so good. Still on 7.1.1. Kinda afraid of upgrading, 'cause the 7.1.2 beta is what seemed to kill the last one.
Sent from my Nexus 5X using Tapatalk

Just received my Nexus back from LG warranty repair after a week and a half without it and using a Droid 4 in the meantime(which sucks). Sent in a black Nexus 5x and received a white Nexus 5x with black scuff marks on it. Right now I'm trying to get them to send me a different one but they won't. Trying to work my way up to the supervisor. The only option they have for me is to send it in again and hope they put a black back on it that isn't in used condition.

sabst43 said:
Keep trying. I called Google yesterday and got a replacement phone. --- First time I called, the Google Rep told me that since I was out of warranty, it was LG's issue. Then, I was transferred to LG and they said they same thing and wanted me to send my phone for repair.
Frustrated, (especially after hearing of the lawsuit) I called Google again. I got another Rep, and she was so kind and helpful. She said "to be honest" a lot of other Nexus 5X owners are experiencing the same problem. She spoke to a "specialist" and said that I qualified for an extension of my warranty. I'm getting a replacement Nexus 5X in a couple days (I spent extra for priority shipping). She also mentioned that my new Nexus will have an extended warranty if I have the bootloop issue again.
I will say, I bought my phone from the Google Store. Not sure if that makes a difference.
Click to expand...
Click to collapse
How long is that extended warranty good for? I got mine replaced and it's bootlooping too.