Database Users

Where is the Best Place to Buy the Nexus 7? (UK)

Hi
I bought a Nexus 7 from Tesco Direct. They are only of the only retailers who have them in stock still.
They are able to to deliver to your nearest Tesco store, even a small Tesco Express store the very next day for you to pick up.
I had to issue of screen separation, I was able to return and get a refund very easily over the phone. They will come to collect the Nexus 7 and refund in 3 to 5 days.
I called Google, who said that they are aware of this issue which has been fixed by Asus, which means all the new Nexus 7 are fixed according to them.
I wish to know if this is true?
1) Are the new Nexus 7's fixed of this problem?
2) Are Google Play good and fast as taking goods returned and refunding?
3) Do they meet their delivery times?
4) Do you have to pay for any postage to return the item or anything?
Normally I only buy from retail stores, which means any time i have an issue i can go to the store and sort the problem out quickly.
However i am worried about buying from Tesco's even though they have very good service, I am worried i will get the older stock which still hast this screen separation problem, as they may have the older stock.
But i am also concerned about buying from Google Play because of the hassle of dealing with someone on the phone and posting the item back and waiting for delivery and so on. However i do not mind buying from them if it is true that all the new Nexus 7's being sold by Google Play are fixed of them problem.
Thanks
Xiao

xiaokai said:
Hi
I bought a Nexus 7 from Tesco Direct. They are only of the only retailers who have them in stock still.
They are able to to deliver to your nearest Tesco store, even a small Tesco Express store the very next day for you to pick up.
I had to issue of screen separation, I was able to return and get a refund very easily over the phone. They will come to collect the Nexus 7 and refund in 3 to 5 days.
I called Google, who said that they are aware of this issue which has been fixed by Asus, which means all the new Nexus 7 are fixed according to them.
I wish to know if this is true?
1) Are the new Nexus 7's fixed of this problem?
2) Are Google Play good and fast as taking goods returned and refunding?
3) Do they meet their delivery times?
4) Do you have to pay for any postage to return the item or anything?
Normally I only buy from retail stores, which means any time i have an issue i can go to the store and sort the problem out quickly.
However i am worried about buying from Tesco's even though they have very good service, I am worried i will get the older stock which still hast this screen separation problem, as they may have the older stock.
But i am also concerned about buying from Google Play because of the hassle of dealing with someone on the phone and posting the item back and waiting for delivery and so on. However i do not mind buying from them if it is true that all the new Nexus 7's being sold by Google Play are fixed of them problem.
Thanks
Xiao
Click to expand...
Click to collapse
Hard to say if they have indeed fixed all of the issues... They say that they have addressed the screen separation issue and I can attest to that. As for taking returns, refunds, and exchanges Deff call them if you have any problems. The Google rep that I spoke with was very pleasant and more than willing to send me a replacement unit for my tablet which had dead pixels and a bad digitizer. The tablets are shipped via UPS 2 business days and my first tab took 4 days to get to me, called Google Friday and ordered my replacement the same day and it shipped Saturday. And to answer ur final question should u need a replacement Google will put a temporary charge on ur card for the replacement unit and they will email u shipping labels and RMA forms so u can get the exchange and once u receive the replacement just box up the defective unit and ship it back and they will remove the charge from ur card. Overall my experience with Google has been excellent and I would highly recommend doing business with them
Sent from my Nexus 7 using xda app-developers app

I bought from Google themselves https://play.google.com/store/devices/details?id=nexus_7_16gb they still have stock, and and it arrived in 2 days.
Sent from my Nexus 7 using xda app-developers app

What happens if a major flaw occurs?

So I'm one of the people that are going to buy the 16gb on day 1. But what I'm worried about is what happens if all of them has a major flaw? Will google fix this or will we just have to live with it? Not software but hardware.
Sent from my SGH-T989 using xda premium

return it for exchange or refund just like normal!
Sent from my XT890

You can replace it if you ordered it from Google or send it in for an RMA with LG. Obviously, the easiest and quickest choice is just exchanging it for a new one. As far as I know, Google is very good about exchanges in the event of a hardware problem.
However, if you order it from a different source Google won't be able to do this. This happened to me with the Nexus 7. I ordered from GameStop and mine had some minor LCD light bleed which was mostly just annoying. Me, being a perfectionist, couldn't handle it. I didn't feel like waiting for weeks if GameStop didn't have a replacement available immediately, so I called Google not really expecting them to do anything for me (they certainly didn't owe me anything). They gave me the news I expected (RMA through ASUS) and I went on. Luckily GameStop allowed me to keep my defective Nexus 7 while I was waiting for the replacement, so all was well.
Anyway, that story didn't hold much relevance unless you plan on ordering from another source. But, yes, there are exchanges through Google and apparently they're fairly simple.
Sent from my One X using xda-developers app

Nexus 4 Warranty Transfer..

Hey guys, help a noob out? I bought a Nexus 4 from craigslist for $650 because my order is in limbo level 3 right now. The phone was brand new, nothing was opened as far as I can tell. So after using it for a few hours I noticed the yellowish tint so many of you mentioned on here and now the phone won't even turn on. I called Google and they said they cannot honor the warranty since I didn't originally purchase it from the Google Play store and I should take it back to the person who sold it to me? Seriously, take it back to the craigslist guy? To my understanding when you purchase a product the remaining manufacturer's warranty transfers over to the person who bought it? Google has been such an arse about this whole Nexus 4 thing, I'm seriously considering sticking with Apple, smh! Any suggestions?

Omeer said:
Hey guys, help a noob out? I bought a Nexus 4 from craigslist for $650 because my order is in limbo level 3 right now. The phone was brand new, nothing was opened as far as I can tell. So after using it for a few hours I noticed the yellowish tint so many of you mentioned on here and now the phone won't even turn on. I called Google and they said they cannot honor the warranty since I didn't originally purchase it from the Google Play store and I should take it back to the person who sold it to me? Seriously, take it back to the craigslist guy? To my understanding when you purchase a product the remaining manufacturer's warranty transfers over to the person who bought it? Google has been such an arse about this whole Nexus 4 thing, I'm seriously considering sticking with Apple, smh! Any suggestions?
Click to expand...
Click to collapse
You spent $650 because you could not wait another week? Not sure what to tell you but if you posted here first I would have told you not to do it.
As for the warranty maybe you can talk top the seller. I doubt he will give you your money back back maybe he can transfer the warranty.
Good lesson in life either way though about having a little patience.. Sorry friend. I hope it works out for you..
sent via xda premium with nexus 7

I would call LG. Google may not do anything, but LG prolly will. Its thier warranty. Not Googlies.\
I don't get why you couldn't wait to own it. Its a cool phone. but really. Not worth 650.

Richieboy67 said:
You spent $650 because you could not wait another week? Not sure what to tell you but if you posted here first I would have told you not to do it.
As for the warranty maybe you can talk top the seller. I doubt he will give you your money back back maybe he can transfer the warranty.
Good lesson in life either way though about having a little patience.. Sorry friend. I hope it works out for you..
sent via xda premium with nexus 7
Click to expand...
Click to collapse
I tried to be patient, it was an impulse buy. I figured I'd make the money back by selling this one when my back ordered nexus comes in.
I tried to get in touch with this guy but he's not responding. He probably knew about the issue or no longer cares now that he has his money. I have the receipt that proves he bought it from the play store. But the problem is how do I get someone I can't contact to transfer the warranty over? I'm seriously considering calling google under the false pretense that I'm this guy and I want to transfer my warranty :/

tweaked said:
I would call LG. Google may not do anything, but LG prolly will. Its thier warranty. Not Googlies.\
I don't get why you couldn't wait to own it. Its a cool phone. but really. Not worth 650.
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Click to collapse
Yeah I called them and they agreed to replace /service it. While that's good news, there is no express replacement service so I'll have to send the phone in and wait for them to mail out another one. It's e waiting game that I can't play

Im sure you could have made this Post without stating the price you bought it for.....now everyone has a reason to make fun of you...

Omeer said:
Yeah I called them and they agreed to replace /service it. While that's good news, there is no express replacement service so I'll have to send the phone in and wait for them to mail out another one. It's e waiting game that I can't play
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Click to collapse
Well thats a personal issue. You chose to buy from a (IMO) horrible place (Craigs list) and now you get what that comes with. Horrible service.
Me, I'd just be glad 650 is not out the window.

tvdang7 said:
Im sure you could have made this Post without stating the price you bought it for.....now everyone has a reason to make fun of you...
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LOL and here I thought I'd get more sympathy for a more emphatic loss

tweaked said:
Well thats a personal issue. You chose to buy from a (IMO) horrible place (Craigs list) and now you get what that comes with. Horrible service.
Me, I'd just be glad 650 is not out the window.
Click to expand...
Click to collapse
Yeah I guess I'll just have to suck it up and wait. Limbo level 4 anyone?

Omeer said:
Yeah I guess I'll just have to suck it up and wait. Limbo level 4 anyone?
Click to expand...
Click to collapse
You'll be better off then limbo level. I am sure they have a service center in the states, and I bet they attempt to connect to it, Won't be able, stick it in the parts bin and then send you off a referb.
You at least "know" what is happening. Some them limbo's are clueless on what is happening.

I find this amusing. First AFAIK Google does not transfer warranties. In fact if you lookup the terms and conditions, you must have and "Maintain" a Google wallet account to get Google warranty. That said, when they sold out in 20 minutes, I looked on Ebay and there was a listing where in big bold red letters stated Google has a no questions asked warranty. I thought it was a horrible misrepresentation. ANyway...Good luck.

Omeer said:
LOL and here I thought I'd get more sympathy for a more emphatic loss
Click to expand...
Click to collapse
Why anyone buys anything that might need a warranty from craigslist is a mystery to me.

Beating this to death....
But you seriously paid $650 for a $350 phone because you couldn't wait a little longer? Some people make ridiculous financial decisions.

Omeer said:
I tried to be patient, it was an impulse buy. I figured I'd make the money back by selling this one when my back ordered nexus comes in.
I tried to get in touch with this guy but he's not responding. He probably knew about the issue or no longer cares now that he has his money. I have the receipt that proves he bought it from the play store. But the problem is how do I get someone I can't contact to transfer the warranty over? I'm seriously considering calling google under the false pretense that I'm this guy and I want to transfer my warranty :/
Click to expand...
Click to collapse
You planned to make $650 back? Where are you located that they're going for $650? A 16GB in Chicago is hardly fetching $495 on CL.
Sent from my Nexus 4 using Tapatalk 2

I just bought mine off of Fleabay for $449.99 including shipping. I figured it was worth the extra $63.09 to get it a month and a half sooner.

Replacement of Nexus 4
Omeer said:
Yeah I called them and they agreed to replace /service it. While that's good news, there is no express replacement service so I'll have to send the phone in and wait for them to mail out another one. It's e waiting game that I can't play
Click to expand...
Click to collapse
Hi there, I found your post on xda-developers forum and as I have the same issue - bought expensive phone from Kijiji and now have a brick, I want to see how to go about it. Google said they will 'transfer warranty' but then days later they said it was an error. LG is saying to call Google and are quite rude about it. The phone was new from never opened box bought in February?
How did you do? Did you get a repaired or a new phone? And do you have any advice in dealing with LG?
Thanks,
Bianca (I am in Toronto, Canada)

[Q] Google Play returns policy

Hi all
I have just bought my son a Nexus 7 for Christmas from Google play, it came on the 9th December. I have heard about the quality issues that can plague this little tablet, such as raised screen issues etc.
My question is, obviously when my son opens this up on Christmas day it will be past the 15 day returns policy that Google Play adopt, so should it be faulty where do we stand with getting a replacement? i would not want a refund just a brand new Nexus 7.
i know i know i should open it up and test it out now....but the wife simply refuses to let me (you dont have to live where her :laugh
Any help would be appreciated
Chris

chrisnewton said:
Hi all
I have just bought my son a Nexus 7 for Christmas from Google play, it came on the 9th December. I have heard about the quality issues that can plague this little tablet, such as raised screen issues etc.
My question is, obviously when my son opens this up on Christmas day it will be past the 15 day returns policy that Google Play adopt, so should it be faulty where do we stand with getting a replacement? i would not want a refund just a brand new Nexus 7.
i know i know i should open it up and test it out now....but the wife simply refuses to let me (you dont have to live where her :laugh
Any help would be appreciated
Chris
Click to expand...
Click to collapse
If it is a manufacturer fault then they should either fix or replace it under warranty.
Sent from my SPH-D710 using Tapatalk 2

Chris, there are at least several million n7s out there, most of which are fine. People tend to be far more vocal when something is not up to their expectations or has a fault. I have 2 tabs here, one I just bought for my son's crimbo. Both are in immaculate condition. Chances are your tablet will be good as well.
Cheers Danny

If you're in the UK you are well covered by SOGA, elsewhere I don't know.

In the US, Google Play purchasers have the best post-return period warranty coverage. It is direct through Google. All other retail purchases requiring going through Asus, which is a pain in the Assus. One caveat - Google Play WILL premptively ship you a replacement unit free of charge and let you return your defective one back after you receive it. BUT, they do put a purchase price hold on your card until they get the old unit back. I personally prefer this method, but some people have complained about it. With Asus, you ship your unit back, wait 2-3+ weeks, and then they ship you a replacement or 'fixed' one back.

phonic said:
In the US, Google Play purchasers have the best post-return period warranty coverage. It is direct through Google. All other retail purchases requiring going through Asus, which is a pain in the Assus. One caveat - Google Play WILL premptively ship you a replacement unit free of charge and let you return your defective one back after you receive it. BUT, they do put a purchase price hold on your card until they get the old unit back. I personally prefer this method, but some people have complained about it. With Asus, you ship your unit back, wait 2-3+ weeks, and then they ship you a replacement or 'fixed' one back.
Click to expand...
Click to collapse
Thanks all for your replies, so your saying even though it will be after the 15 days, if it is faulty they will send me out a new one??

chrisnewton said:
Thanks all for your replies, so your saying even though it will be after the 15 days, if it is faulty they will send me out a new one??
Click to expand...
Click to collapse
I think you are confusing the return period (15 days) with the warranty period (1 year). Yes, after 15 days you can no longer return it for a refund, but you can still get it replaced for defects under the standard warranty. Twice that if you used a good credit card.

[Q] Dead N4 + unlocked BL = screwed?

Anyone have success RMAing a phone in with an unlocked BL but no other mods? With all the red light of death stories I've read in the past couple of days I sure don't want to spend over $700 for one N4 that could do the same thing. (kind of wishing I got a Note II now!)

ThaBrickah! said:
Anyone have success RMAing a phone in with an unlocked BL but no other mods? With all the red light of death stories I've read in the past couple of days I sure don't want to spend over $700 for one N4 that could do the same thing. (kind of wishing I got a Note II now!)
Click to expand...
Click to collapse
tiny bump

ThaBrickah! said:
Anyone have success RMAing a phone in with an unlocked BL but no other mods? With all the red light of death stories I've read in the past couple of days I sure don't want to spend over $700 for one N4 that could do the same thing. (kind of wishing I got a Note II now!)
Click to expand...
Click to collapse
$700 dollars??? Jeez, someone ripped you off. Did you buy it from eBay? I bet you did.
The Nexus 4 is available on the U.S Play Store as of time.
( it would be more expensive if it was in another country, but since you're using the dollar sign...)
Sent from my Nexus 7 using Tapatalk HD

scream4cheese said:
$700 dollars??? Jeez, someone ripped you off. Did you buy it from eBay? I bet you did.
The Nexus 4 is available on the U.S Play Store as of time.
( it would be more expensive if it was in another country, but since you're using the dollar sign...)
Sent from my Nexus 7 using Tapatalk HD
Click to expand...
Click to collapse
No, I'm sorry. I had edited down my original question and now it doesn't make complete sense. What I meant was that my phone died on me but I left my bootloader unlocked after reflashing with the image from the developer.google site. I never rooted it but failed to lock the bootloader after reflashing. Now I have the red light of death.
The $700 comes from them holding $300 on my credit card during the RMA process, only to find that I've voided my warranty by having an unlocked bootloader and them charging me for it. That would be over $700 for an N4 that could just do the exact same thing again.
I honestly don't want this phone anymore if all of them are going to die after only a couple weeks use.

The phone is designed to be unlockable via a simple command, so the fact that you have done that should in no way invalidate your warranty. You should have no problem with an RMA.
Sent from my Nexus 4

There is a fix for the red light of dead... It's a hardware problem tho, let me find the youtube video.. brb
I can't find the video (i'm at work) and I have it bookmarked at home, it's on xda tho, you must take out the back part and release a part of the hardware.. It's easy and the guy who found out made several examples, in which if he pressed that chip = red light appear, leaving it without much pressure = normal

I guess take the back off , remove the battery connector , reconnect the connector after a few minutes and put it on charge
Sent from my Nexus 4 using Tapatalk 2

If the phone is dead, what does it matter if the bootloader is unlocked?
Sent from my Nexus 4 using Tapatalk 2

Most everyone says that an unlocked BL voids the warranty, but it doesn't specifically say that in the warranty documentation. I think I'm going to let this thing run down as much as possible then try to connect to it over the weekend, then call Google on Monday if I have no success. Wonder if I should be upfront with the unlocked BL?

you haven't voided the warranty. Honestly, these companies rarely check for those kind of things. They don't have much time to investigate so they go straight to fixing it. I sent my rooted epic 4g w/ screwed up NV items (screwed em up while flashing) in for a fix and they fixed it for me no charge. You should be fine.

i have sent a few devices back for rma from google. each one of them had an unlocked bootloader, root, custom recovery, and a custom rom/kernel. google never gave me any issues with the process, and exchanged my devices within days. if its a hardware issue, they wont have any problems with an unlocked bootloader.

simms22 said:
i have sent a few devices back for rma from google. each one of them had an unlocked bootloader, root, custom recovery, and a custom rom/kernel. google never gave me any issues with the process, and exchanged my devices within days. if its a hardware issue, they wont have any problems with an unlocked bootloader.
Click to expand...
Click to collapse
Hope you're right. I went through the RMA process on Monday after them having me try all the various button press combinations that I've tried a million times before. The return sticker they sent me was addressed to an LG repair center in Texas instead of any Google entity - that worries me.
I got my replacement on Thursday but I'm not even going to open the shipping box until I see the pending charges from Google drop off my credit card. If I do get charged then I'll try and sell this thing and cut my losses.
I'm very disappointed in the quality of the N4. I decided to only buy Nexus devices from here on out so that I can get the OS updates, but if they break after a couple of weeks then the only other option is to abandon Android altogether. Too bad because its the Google ecosystem that I like.

ThaBrickah! said:
Hope you're right. I went through the RMA process on Monday after them having me try all the various button press combinations that I've tried a million times before. The return sticker they sent me was addressed to an LG repair center in Texas instead of any Google entity - that worries me.
I got my replacement on Thursday but I'm not even going to open the shipping box until I see the pending charges from Google drop off my credit card. If I do get charged then I'll try and sell this thing and cut my losses.
I'm very disappointed in the quality of the N4. I decided to only buy Nexus devices from here on out so that I can get the OS updates, but if they break after a couple of weeks then the only other option is to abandon Android altogether. Too bad because its the Google ecosystem that I like.
Click to expand...
Click to collapse
That's pretty radical to drop Android altogether, if you just wanted quick updates, why didn't you just leave it locked and stock?

ThaBrickah! said:
Hope you're right. I went through the RMA process on Monday after them having me try all the various button press combinations that I've tried a million times before. The return sticker they sent me was addressed to an LG repair center in Texas instead of any Google entity - that worries me.
I got my replacement on Thursday but I'm not even going to open the shipping box until I see the pending charges from Google drop off my credit card. If I do get charged then I'll try and sell this thing and cut my losses.
I'm very disappointed in the quality of the N4. I decided to only buy Nexus devices from here on out so that I can get the OS updates, but if they break after a couple of weeks then the only other option is to abandon Android altogether. Too bad because its the Google ecosystem that I like.
Click to expand...
Click to collapse
First of all, I don't get it. Nexus has been great to me, and the 3 others I know who bought it, love it too. Build quality is good, and stock, no issues. Even if you root it, chances of something like that happening are low. I used to have all kinds of phones, from gs2&3 to note 2 to HTC one x. None of them were as hard to mess up as the nexus.
But as far as your original question goes... I rmad galaxy nexus to Google because my earpiece became very crackly. Mine was rooted and unlocked. I kept on putting it off until I realized that the label they sent was only good for 14 days. Ended up sending it rooted and with custom ROM on it, figured might as well try. No issues at all. They didn't say a word.
Sent from my Nexus 4 using xda app-developers app

chrisMBP said:
That's pretty radical to drop Android altogether, if you just wanted quick updates, why didn't you just leave it locked and stock?
Click to expand...
Click to collapse
I reflashed stock firmware onto it in hopes of improving battery life - per a thread on this forum. For me, rooting is unnecessary on the Nexi because there isn't any manufacturer or carrier bloatware to get rid of. I honestly did consider rooting it to try an underclocking app to maybe improve battery life, but it seemed too much of a PITA.
They got my old phone last Wednesday, but the charges are still pending as of today. I decided to go ahead and open the replacement and not worry about it anymore. I noticed the replacement has a higher number serial number, so now I'm off to read the thread that tries do decode it!
Thanks all.