Database Users

Where or when to buy in order to get a flawless unit? (Vacations in the US)

Hello guys, I am located in NJ until the 20th of Aug. and would really like to purchase a N7 in order to take back with me to the Caribbean. I would like to know when and where should I buy my N7 in order to receive a Perfect non defective unit knowing how picky I am about my devices and since I will be out of the country I won't have the privileges of returning it back in case it fails later on.
Please school me on this!
Oscar.

wceoscar said:
Hello guys, I am located in NJ until the 20th of Aug. and would really like to purchase a N7 in order to take back with me to the Caribbean. I would like to know when and where should I buy my N7 in order to receive a Perfect non defective unit knowing how picky I am about my devices and since I will be out of the country I won't have the privileges of returning it back in case it fails later on.
Please school me on this!
Oscar.
Click to expand...
Click to collapse
I'd suggest ordering from the Play Store, it seems like the newest batch of devices is shipping from there with few to no problems.

Head over to a brick and mortar store and buy it at the store - inspect it while you're there to ensure it's in perfect condition. Problem solved.
Hopefully that suffices

Lol, serious advice please!
Sent from my MB860 using xda app-developers app

wceoscar said:
Lol, serious advice please!
Sent from my MB860 using xda app-developers app
Click to expand...
Click to collapse
I was being serious. Not sure what better advice you're looking for other than going to the store and inspecting it in your hands before buying it?

My bad ^
Sorry!
Sent from my MB860 using xda app-developers app

wceoscar said:
My bad ^
Sorry!
Sent from my MB860 using xda app-developers app
Click to expand...
Click to collapse
No worries! Nothing a 'thanks' couldn't solve

wceoscar said:
Hello guys, I am located in NJ until the 20th of Aug. and would really like to purchase a N7 in order to take back with me to the Caribbean. I would like to know when and where should I buy my N7 in order to receive a Perfect non defective unit knowing how picky I am about my devices and since I will be out of the country I won't have the privileges of returning it back in case it fails later on.
Please school me on this!
Oscar.
Click to expand...
Click to collapse
While there's no guarantee you'll receive "a perfect device," you should be able to get a very good one either way. I picked up a 16 GB N7 at Office Depot on Wednesday, and there's a very, and I mean a VERY small amount of screen separation on the left side (you have to look at it under a magnifying glass in bright light to see it), but nothing else. Absolutely no light bleed, no issues with the touch-screen, and no creaking. It's every bit as solid as my iPad in build quality.
You can try the Play Store, but I prefer a brick-and-mortar store where I can quickly return it if need be.

I got my 16 GB second wave from the play store, no problems
Sent from my Nexus 7 using xda app-developers app

brianjr1 said:
Head over to a brick and mortar store and buy it at the store - inspect it while you're there to ensure it's in perfect condition. Problem solved.
Hopefully that suffices
Click to expand...
Click to collapse
It's hard to go wrong, something like Staples or Office Depot. Open it right after you purchase it and you can tell if the screen separation is there at least, have one pass inspection on the exterior is a start.
Take it home, inspect it, check it out immediately, and exchange it right then if there's problems.

My 3rd unit I waited until new stock arrived at local MacMall retail store by checking their web site's live stock status. Asked the sales guy to help grab me the highest SSN from new stock. Unfortunately, 1st SSN C70KBC168XX had screen flicker. I asked him to fetch me a 2nd from different batch and SSN C70KBC163XX was perfect except for fingerprints but that wiped off easily. Bring your hotspot so you can activate on the spot and don't forget to do a factory reset on the imperfect unit. Only bad thing about MacMall is they charge a $6 Erecycling fee which Staples, B&H and others don't charge but it's a small price to pay for the perk of being able to swap out for a perfect unit on the spot.

Thanks fir the help guys, I will try staples and see if they received a new batch. If it comes in faulty I will return it and order from the play store.
Sent from my MB860 using xda app-developers app

Where is the Best Place to Buy the Nexus 7? (UK)

Hi
I bought a Nexus 7 from Tesco Direct. They are only of the only retailers who have them in stock still.
They are able to to deliver to your nearest Tesco store, even a small Tesco Express store the very next day for you to pick up.
I had to issue of screen separation, I was able to return and get a refund very easily over the phone. They will come to collect the Nexus 7 and refund in 3 to 5 days.
I called Google, who said that they are aware of this issue which has been fixed by Asus, which means all the new Nexus 7 are fixed according to them.
I wish to know if this is true?
1) Are the new Nexus 7's fixed of this problem?
2) Are Google Play good and fast as taking goods returned and refunding?
3) Do they meet their delivery times?
4) Do you have to pay for any postage to return the item or anything?
Normally I only buy from retail stores, which means any time i have an issue i can go to the store and sort the problem out quickly.
However i am worried about buying from Tesco's even though they have very good service, I am worried i will get the older stock which still hast this screen separation problem, as they may have the older stock.
But i am also concerned about buying from Google Play because of the hassle of dealing with someone on the phone and posting the item back and waiting for delivery and so on. However i do not mind buying from them if it is true that all the new Nexus 7's being sold by Google Play are fixed of them problem.
Thanks
Xiao

xiaokai said:
Hi
I bought a Nexus 7 from Tesco Direct. They are only of the only retailers who have them in stock still.
They are able to to deliver to your nearest Tesco store, even a small Tesco Express store the very next day for you to pick up.
I had to issue of screen separation, I was able to return and get a refund very easily over the phone. They will come to collect the Nexus 7 and refund in 3 to 5 days.
I called Google, who said that they are aware of this issue which has been fixed by Asus, which means all the new Nexus 7 are fixed according to them.
I wish to know if this is true?
1) Are the new Nexus 7's fixed of this problem?
2) Are Google Play good and fast as taking goods returned and refunding?
3) Do they meet their delivery times?
4) Do you have to pay for any postage to return the item or anything?
Normally I only buy from retail stores, which means any time i have an issue i can go to the store and sort the problem out quickly.
However i am worried about buying from Tesco's even though they have very good service, I am worried i will get the older stock which still hast this screen separation problem, as they may have the older stock.
But i am also concerned about buying from Google Play because of the hassle of dealing with someone on the phone and posting the item back and waiting for delivery and so on. However i do not mind buying from them if it is true that all the new Nexus 7's being sold by Google Play are fixed of them problem.
Thanks
Xiao
Click to expand...
Click to collapse
Hard to say if they have indeed fixed all of the issues... They say that they have addressed the screen separation issue and I can attest to that. As for taking returns, refunds, and exchanges Deff call them if you have any problems. The Google rep that I spoke with was very pleasant and more than willing to send me a replacement unit for my tablet which had dead pixels and a bad digitizer. The tablets are shipped via UPS 2 business days and my first tab took 4 days to get to me, called Google Friday and ordered my replacement the same day and it shipped Saturday. And to answer ur final question should u need a replacement Google will put a temporary charge on ur card for the replacement unit and they will email u shipping labels and RMA forms so u can get the exchange and once u receive the replacement just box up the defective unit and ship it back and they will remove the charge from ur card. Overall my experience with Google has been excellent and I would highly recommend doing business with them
Sent from my Nexus 7 using xda app-developers app

I bought from Google themselves https://play.google.com/store/devices/details?id=nexus_7_16gb they still have stock, and and it arrived in 2 days.
Sent from my Nexus 7 using xda app-developers app

Nexus 4 replacement any luck?

Hey,
Is anyone be able to get replacement from playstore, if so is it pending or did you got the tracking number?
Since I got the device has a cracked close to the camera, I place a replacement yesterday and still didn't got my tracking number its showing as pending. When I place replacement order the CSR told me that they have enough device for replacement. Today I called them whats going on, and they are telling me that they don't have stock so its basically we are in backorder.
Can anyone clarify this.
Thanks

that sounds like you're SOL buddy... sorry

I don't know what the status is. My camera LED does not work, so I phoned in early Wednesday morning (5:30 a.m. EST) and arranged for a replacement. The email acknowledgment I got said "Less than one week" for "Estimated ship." I haven't heard anything further.

wmm said:
I don't know what the status is. My camera LED does not work, so I phoned in early Wednesday morning (5:30 a.m. EST) and arranged for a replacement. The email acknowledgment I got said "Less than one week" for "Estimated ship." I haven't heard anything further.
Click to expand...
Click to collapse
so no tracking number or anything, did you try to call them. cause we have only 15days for replacement

I requested a replacement on Tuesday, and it's still pending for me. I'm not complaining though, since I still have my Nexus 4. I don't really care if it takes 2 or 3 weeks for the replacement to get to me, as long as it's fulfilled, I'm a happy camper.

I requested a replacement Tuesday night because there is a small crack or hole in the backlight that looks like dead pixels but it's under the LCD and I got the same ships in less than a week but it's still pending in the play store
Sent from my Nexus 4 using xda app-developers app

I know but I don't install all the apps I need, then start over again. It would be a hassle so was wondering if they send us ASAP.

Red Wolf said:
so no tracking number or anything, did you try to call them. cause we have only 15days for replacement
Click to expand...
Click to collapse
My call on Wednesday requesting an RMA exchange was less than 24 hours after I received the phone, well within 15 days. Anyhow, this is a warranty issue, which means I have a year, not 15 days.
If I haven't heard anything by middle of next week, I'll follow up with them, given the "less than a week" timeframe they quoted.

wmm said:
My call on Wednesday requesting an RMA exchange was less than 24 hours after I received the phone, well within 15 days. Anyhow, this is a warranty issue, which means I have a year, not 15 days.
If I haven't heard anything by middle of next week, I'll follow up with them, given the "less than a week" timeframe they quoted.
Click to expand...
Click to collapse
Isn't the warranty through lg? Meaning you will have to send it to lg for repair or replacement? Going through Google during the 15 day period let's you replace it through Google.
Ifvit is before the 15 days why is it a warranty issue?
sent via xda premium with nexus 7

Beats me. All I know is it's a defective unit, I called up Google support, and they're sending me a replacement. If at some point in the future Google tells me I need to talk to LG about defects, I'll talk to LG.

at least with the nexus 7, the benefit of buying from Google Play rather than buying from a store was that the play orders would be managed by Google if there was any warranty issues, whereas the store orders were managed by ASUS themselves.

Correct me if I'm wrong, but when you place an order for a replacement unit, RMA, Google places a hold for the full price of the phone on your account, in this case 384 dollars. Until the defective phone is returned, correct?
If so, are you guys with RMAs going to have an extra 384 taken out until you received the replacement.
I have a defective unit, my earpiece does not work, but I don't have an extra 384 dollars to let Google borrow while they send me a replacement unit god knows when.
Also, are RMAs brand new in box? Or refurbished units?

wmm said:
Beats me. All I know is it's a defective unit, I called up Google support, and they're sending me a replacement. If at some point in the future Google tells me I need to talk to LG about defects, I'll talk to LG.
Click to expand...
Click to collapse
yea but you have to send in your device to lg, and that might take weeks to get your phone back.
i requested a replacement last night, guess my replacement will take awhile if they're on backorder

wmm said:
Beats me. All I know is it's a defective unit, I called up Google support, and they're sending me a replacement. If at some point in the future Google tells me I need to talk to LG about defects, I'll talk to LG.
Click to expand...
Click to collapse
I'm just gonna do my replacements with AMEX for the first 90 days if anything goes wrong, then I'll use T-Mobile's Premium Handset Protection.

chicotunner07 said:
Correct me if I'm wrong, but when you place an order for a replacement unit, RMA, Google places a hold for the full price of the phone on your account, in this case 384 dollars. Until the defective phone is returned, correct?
If so, are you guys with RMAs going to have an extra 384 taken out until you received the replacement.
I have a defective unit, my earpiece does not work, but I don't have an extra 384 dollars to let Google borrow while they send me a replacement unit god knows when.
Also, are RMAs brand new in box? Or refurbished units?
Click to expand...
Click to collapse
Yes they hold your money, and they will send you a brand new one. Remember 1 thing though if you wanna replace than you have only 15days

chicotunner07 said:
Also, are RMAs brand new in box? Or refurbished units?
Click to expand...
Click to collapse
I'd like to know that too.

cixpa said:
I'd like to know that too.
Click to expand...
Click to collapse
This early, they would be new but once they have refurb stock in then expect refurbs.

They're brand new. Google wants the box with all your accessories when you send it back.
Sent from my Nexus 4 using xda app-developers app

dnlsmy said:
They're brand new. Google wants the box with all your accessories when you send it back.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Oooooh, maybe I can finally make an unboxing video.

From what I heard is that they're back ordered till about mid December.
Sent from my Nexus 4 using xda app-developers app

[Q] A sordid tale of ebay, lies, murder and Nexus 4 screens

Ok, so maybe there was no murder involved.
My phone fell and the screen cracked. I found a new screen on Ebay for $86 and it shipped from California. The screen came and I replaced the old one with no issues. I turn it all back on and I can't swipe down the notification tray. I tried hard resetting the phone, but no luck. After looking around online I figured the most likely culprit was the digitizer had gone bad in that area of the screen.
I contacted the seller on Ebay and he seemed more than happy to refund the price once I send it back. However, his return address is in China, not the California address the screen shipped from. Since I'm responsible for the return cost the cheapest I found was $44. That's half the price of the screen and doesn't seem worth the hassle in case another issue pops up.
So my questions are two fold. Does anyone know any other problem that might be causing this? Also any advice on any recourse I might have? Ebay's policy is pretty clear, if I ship it back I can get a refund plus original shipping cost (which was free in this case).

Jhorra said:
Ok, so maybe there was no murder involved.
My phone fell and the screen cracked. I found a new screen on Ebay for $86 and it shipped from California. The screen came and I replaced the old one with no issues. I turn it all back on and I can't swipe down the notification tray. I tried hard resetting the phone, but no luck. After looking around online I figured the most likely culprit was the digitizer had gone bad in that area of the screen.
I contacted the seller on Ebay and he seemed more than happy to refund the price once I send it back. However, his return address is in China, not the California address the screen shipped from. Since I'm responsible for the return cost the cheapest I found was $44. That's half the price of the screen and doesn't seem worth the hassle in case another issue pops up.
So my questions are two fold. Does anyone know any other problem that might be causing this? Also any advice on any recourse I might have? Ebay's policy is pretty clear, if I ship it back I can get a refund plus original shipping cost (which was free in this case).
Click to expand...
Click to collapse
Try using that part of the screen for something else but swiping down the notification bar? Install solitaire and see if it, while playing in landscape, registers any touches over there.
I can't help with your shipping. But I know how expensive international mail can be, as I had to get my nexus from overseas... I feel ya!

What shipping information did you use to get that price.? Was it FedEx/ups? USPS said about 24 if you use the priority mail international small flat rate box. And it was about 10 if you used regular mail
Sent from my Nexus 4 using xda app-developers app

marsdta said:
What shipping information did you use to get that price.? Was it FedEx/ups? USPS said about 24 if you use the priority mail international small flat rate box. And it was about 10 if you used regular mail
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
I checked on the USPS site. I'll double check again, maybe I somehow picked the most expensive option.

marsdta said:
What shipping information did you use to get that price.? Was it FedEx/ups? USPS said about 24 if you use the priority mail international small flat rate box. And it was about 10 if you used regular mail
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
I found one for $23, I didn't see the option for regular mail.

If I rotate the screen sideways I'm able to pull down the notification tray. It seems like just the very edge of the top doesn't work.

Jhorra said:
I found one for $23, I didn't see the option for regular mail.
Click to expand...
Click to collapse
what i did was say it was a package, about 4 oz, then clicked first class international options i attachsed a pic

Don't return it if seller does not pay return shipping cost. Call your bank file a chargeback get your money. LG replaces the screen for $100.

Well the seller got back to me and said if I send them $8 to cover shipping they'll just send me another screen and I don't even have to send the old one back.

sounds like a caring seller

That's good the seller will send you another screen.
Sent from my Nexus 4 using xda premium

how do you think, this part is oryginal even if it;s from china? it's gorilla glass?

sounds like one of those sellers with friends in the US just so they can show up as a "us only seller". If it were me I'd probably ship it back certified to the return address in California then file a complaint with paypal (depending on how you paid but if it's ebay it's almost always paypal), with the tracking/certified number as proof of return shipping. And surely there must be something again'st ebay's policy about changing the location all the sudden.

6P return time: better off with using huawei or google?

I have been following all the heart ack involved with 6p turning off and boot looping. i was lucky i purchased my 129 gig from a friend who purchased new on play store 11/16. june, 2016 i got a free replacement from google has i had a series of issues that could be fixed.
i have called both huawei and google--both will process return
huawei with a 5 day turn around time ie i have no use of a 6p for 5+ days. i have an old back-up which i don't like, but can survive if necessary
-i have read on this board that huawei replaces a mother board and provides a new battery
google will send me a 128 gig 6p, and i have a week to return my troubled 6p a no=brainer or maybe not??????????
-there have been postings here that memebers have received malfunctions replacement phones from google
-read postinga that 128gig phones did not sell well and frequenrly new 6p's are sent
-if google not repairing the mother board, is that a great reason to return through huawei???
any thoughts. i realize that many intelligent people have different opinions as to whether the issues are hard ware or software based?
bob in miami who loves his 6p when it works well. there really is not another phone out there i prefer. i am with verizon because of the coverage. otherwise i hate V with a passion. i do not want to be locked to verizon

Hey Bob in Miami; I went with Huawei. I spoke to them on a Sat., they required pictures of all 6 sides of the phone. Then I called them, they checked the pics and told me within 24 hours they will send me via email a return postage label. That came on Monday morning. I formatted my phone, didn't want the slim possibility of anyone getting my data, wrapped it up and dropped it off at UPS on a Tuesday. Of course I got a receipt. My service center was in Texas. I got a notice they got it on Wednesday and received an email Monday telling me they are going to replace it. You have to be home to sign for it, UPS came Wednesday. Like I said elsewhere, mine was a 10/10 and this was about a 9/10. I did get back a 128gb instead of the 32gb I sent them. Time will tell the condition of the new/old phone, but I was OK with the process from Huawei.
Good luck.

Go with huawei, they used UPS overnight shipping for both outgoing and incoming service.

Gang i am most concerned about the quality of the repair or replacement device.
H--do they replace the motherboard?
G--seems to be shipping some quality replacements and some non-quality replacements.
-------------
shipping: google is far superior for me. they send me the replacemnt and i have a full week to return my old phone.
this means i am never without a nexus 6p. google pays all shipping expense

I spent the extra 80 on the replacement plan after three months I had to use it I did my claim and they sent me one before I had to send one. Looked brand new even had to do all the updates
Sent from my Nexus 6P using Tapatalk

Google seemed faster. Huawei wanted me to ship for repair then send back..... I think.
Google just sends you one and requires your old to be returned in the mail

Looking to return my device as it is having the battery issue and the screen is separating from bottom of the chassis. I have Nexus Protect, what do you guys think would be the best route? Also, have any of you had a hold put on their bank account while the return process is active?

Does Hauwei actually replace the motherboard or just send a refurb like google?
to the poster above: save your $79 and let google send you a refurb at no cost. battery issues permit out of warrantee replacement with zero cost.

bob52r said:
Does Hauwei actually replace the motherboard or just send a refurb like google?
to the poster above: save your $79 and let google send you a refurb at no cost. battery issues permit out of warrantee replacement with zero cost.
Click to expand...
Click to collapse
Huawei replaced with my motherboard, and with 128GB one instead of 64GB I got originally.

did they replace the mother board or give you a different phone? how do you know?

yangqi said:
Huawei replaced with my motherboard, and with 128GB one instead of 64GB I got originally.
Click to expand...
Click to collapse
Same here. And they did it in 1 week.

kenhicg said:
Same here. And they did it in 1 week.
Click to expand...
Click to collapse
They gave you the 128?

galaxys said:
They gave you the 128?
Click to expand...
Click to collapse
Yes
Sent from my Nexus 6P using Tapatalk