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Hi Guys, i have a strange Problem since a couple of days.
The touch HD turns itself off after some minutes. I have to take out the battery and put it back in, otherwise it will not turn on...
i have:
- deactivated automatic shut down in power settings
- deactivated today timeout
- tried hardreset
- tried another rom (currently dutties final)
no success :-(
i have absolutlely no clue what could cause this and how i can fix it...
help is highly appreciated.
hello there , actually maby its a virus or there is problem in SPL
Try to install again the SPL modified and tell me
best regards
ms4cah
unlikely it has anything to do with SPL. it was fine for months, i had not flashed or installed anything.
it seams dead now by the way. i cannot turn it on again.
i also tried a new battery. it doesnt even charge, no light at the power button. nothing.
Surrido said:
unlikely it has anything to do with SPL. it was fine for months, i had not flashed or installed anything.
it seams dead now by the way. i cannot turn it on again.
i also tried a new battery. it doesnt even charge, no light at the power button. nothing.
Click to expand...
Click to collapse
Sounds like a warranty claim
I am getting the same problem!! is there anything i can do to fix this? anyone figured out the reason?
I had this sort of problem.
The HD would hang, then switch off, then to get back on I had to remove the battery for a while. Sometimes it worked after a minute, other times I had to leave the battery disconnected for longer.
So I performed a hard reset and it switched itself off during boot (after successfully resetting).
Battery out for a while.
H/R once more. Again crashed during boot but not at the same point as previous.
Tried a different battery with a full charge - same result.
Tried to re-flash a "very popular" custom ROM with USPL. Got to 1% and error. This was because the HD had crashed..
Tried to flash the official HTC ROM and it got to 15% and error. HD crash.
So I have contacted HTC and they are sending a courier to collect it so they can take a look with a view to repairing it.
The last ROM I successfully loaded about 2 weeks prior to the start of my problems was a custom win mo 6.5 rom. As I couldn’t get it to a stable state - I couldn’t flash the official HTC ROM.
I’ve convinced myself it’s a hardware fault rather than any software damage..
Although I fear I’ll be in for some bad news.
mine too
Hi,
I have the same problem.
Mine was doing hard reset and after a day or two the same problem.
Now I cannot turn it on.
I will send it to htc...
Crossing my fingers.
I had the same problem with mine...
While turned on, it automaticly tryed to turn of, as if something was pressing the on/off buttom. Everytime that message for turning it off poped up and I just couldn't control the on/off button anymore.
I tryed everything and nothing worked. It really seemed a hardware and warranty claim issue. However, since I bought it abroad and it does not have warranty here in Brazil, I just decided to sell it (obviously warning the buyer about the issue) and to buy another one (which is working as a charm).
It is a hardware issue, for sure...
So my HD has been away at HTC for nearly a week, and im currently tracking its return journey, due to land back here at some point this morning.
I have had no contact from HTC so its going to be a suprise as to whether anything has been repaired.
My hope was they couldn't turn it on at all - thus replacing the bits n bobs inside, replacing the main board containing my 6.5 ROM.
So for now im hoping "no news will be good news", but I will update this when I have it back.
... I've the same problem...
Hi, I've the same problem. Do you have any solutions?
Nasher79 said:
So my HD has been away at HTC for nearly a week, and im currently tracking its return journey, due to land back here at some point this morning.
I have had no contact from HTC so its going to be a suprise as to whether anything has been repaired.
My hope was they couldn't turn it on at all - thus replacing the bits n bobs inside, replacing the main board containing my 6.5 ROM.
So for now im hoping "no news will be good news", but I will update this when I have it back.
Click to expand...
Click to collapse
Just recieved delivery. The service report states:
1. Diagnosis
2. Replace Main Board
3. Function Test
Result
Confirms it was a H/W fault and my "flashing" did not effect the warranty status. That may have been because they couldnt get far enough to confirm so.
Mega75 said:
Hi, I've the same problem. Do you have any solutions?
Click to expand...
Click to collapse
Other than a Warranty repair, im afraid not. Try your best to get it back to HTC official software, then report it as no power / cant boot.
Nasher79 said:
Just recieved delivery. The service report states:
1. Diagnosis
2. Replace Main Board
3. Function Test
Result
Confirms it was a H/W fault and my "flashing" did not effect the warranty status. That may have been because they couldnt get far enough to confirm so.
Click to expand...
Click to collapse
Good to know, confirmed h/w issue
i simply deactivated automatic shut down in power settings as mentioned in the first post and unistalled a couple of new programs i had recently installed!!
Not quite sure which of the above worked.. but atleast for now it seems to be working fine!! the screen has not turned off by itself and i have not had to remove battery etc to get it to work again!
I'm not quite sure if the problem is properly fixed but it has been a few days since anything occurred!! so fingers crossed!!
mine was doing this last tuesday, each time i went into my pocket for it, it was turned off, then i hard to do the reset pin or remove the battery, it has been ok since, i just thought, maybe it was me, pushing it in my jeans i might be turning it off.
also using duttys popular 6.5 latest rom, i dont think its fair to blame his rom, as mines ok now, maybe i should reflash it again?? im still waiting for a new version to be released.... JESUS!!! just looked it up to r12, im on r9 .
oh no... no it not..... says to go here, and it will be released here and not on dutty throy???
http://htcpedia.com/forum/forumdisplay.php?f=79
iamdarren said:
mine was doing this last tuesday, each time i went into my pocket for it, it was turned off, then i hard to do the reset pin or remove the battery, it has been ok since, i just thought, maybe it was me, pushing it in my jeans i might be turning it off.
also using duttys popular 6.5 latest rom, i dont think its fair to blame his rom, as mines ok now, maybe i should reflash it again?? im still waiting for a new version to be released.... JESUS!!! just looked it up to r12, im on r9 .
oh no... no it not..... says to go here, and it will be released here and not on dutty throy???
http://htcpedia.com/forum/forumdisplay.php?f=79
Click to expand...
Click to collapse
FYI, Throy is releasing roms exclusively to HTCPedia now, so no future roms will be released on either XDA or www.duttythroy.com
wow!!! i never knew!!!! thats crazy as his own site duttythroy wont be used.
im getting it now, but only 11 when it says 12 is out, either way, i will still flash i love the roms, i will be sure to be on all the site, incase theres another change of heart??
anyway guys i will report if i noticed the shutdown thing happening again with the version. 4mins till downloaded.....
I think theres a couple of different issues here. My own problem was due to faulty parts in the hardware itself. Absolutley nothing to do with any ROM, only reason I mentioned them was because of the invalid warranty possibility.
If your problem was ROM related, Im sure in the relevant ROM thread, there would be many people (everyone) with the same issue. Thats not to say that its not some sort of conflicting software you may have installed after the ROM flash.
Some simple troubleshooting steps:
1. Hard reset - If it still has a problem...
2. Flash Official HTC ROM - If still a problem...
Phone HTC.
All the best, hope you manage to get something to work for you. I know how lost I felt without mine!
Nasher79 said:
I think theres a couple of different issues here. My own problem was due to faulty parts in the hardware itself. Absolutley nothing to do with any ROM, only reason I mentioned them was because of the invalid warranty possibility.
If your problem was ROM related, Im sure in the relevant ROM thread, there would be many people (everyone) with the same issue. Thats not to say that its not some sort of conflicting software you may have installed after the ROM flash.
Some simple troubleshooting steps:
1. Hard reset - If it still has a problem...
2. Flash Official HTC ROM - If still a problem...
Phone HTC.
All the best, hope you manage to get something to work for you. I know how lost I felt without mine!
Click to expand...
Click to collapse
Your exactly right. Some people experience similar symptoms which are rom related others have same problem which is hardware related. One can only be fixed by HTC as motherboard problem, other can be rectified by different means without having to send device back for repairs
Hi again,
Today I have received an sms from HTC service informing me that my HD has a circuit problem and they will fix it without any charge.
I have to wait.
hello i'm not too sure if anyone has had this problem before(yes i did do a search), but the camera on my phone has stopped working all of a sudden, it's as if the phone doesn't recognize the camera since all the shortcuts for it are gone and when adding pictures to contacts the option to take a photo is gone too If anyone could help a newb with this problem it would be greatly appreciated. Also sadly i cannot return the phone to tmobile or even send back to htc since it was given to me as a gift and I have no paperwork to prove the purchase.
Are you running a stock ROM?
yes stock rom, the phone was working perfectly until a week ago I can't think of any apps that could've caused this since the only thing installed was resco file explorer. I did however try using one of the early ports of android on it but that shouldn't be the problem since everything was on the memory card
hard reset time.
I've done a hard reset at least 4 times by now to no avail even updated the rom using the latest one on t-mobile us web site
you can try contacting HTC support in the US directly, since all US HD2's are still less than a year old, they might be willing to help...I think you're at the point you need to replace it or get it repaired since it already hasn't cleared up with the hard-resets.
sanyokse3p said:
I've done a hard reset at least 4 times by now to no avail even updated the rom using the latest one on t-mobile us web site
Click to expand...
Click to collapse
hardware issue then. ie broken.
Same thing here
Hey everyone, help would be Greatly appreciated. I am having the exact same problem as the original poster. Can anyone help?
Have you guys maybe tried reinstallin the rom?
Edit:Neverming see you already tried that haha
Follow the below steps if your device is turning off or rebooting randomly. If the problem still isn't fixed then it is time to send it to HTC.
Note that the SIM card seemed to be the problem for most people (including me) - making sure it was 100% inserted into it's socket seemed to fix the problem.
1) Make sure battery & battery cover are seated properly (replace battery with a known working one if you can)
2) Make sure SIM inserted 100% and SIM cover is seated properly (important)
3) Restore your phone back to stock RUU
4) Do not subject the phone to extreme temperatures
5) You could also try putting a piece of paper between battery and battery cover to force it to make contact with the phone power terminals (don't cover up battery cover gold contacts though)
If you have done all of the above and your phone is still rebooting and/or turning off randomly then you should send it to HTC. No use faffing around trying to fix it if it's a hardware fault.
Sending your phone to HTC:
You should keep a diary of: How many times your phone reboots/turns off, when it happens, what you were doing when it happened, if the room temperature was warm/cold, telling them you followed the above steps, etc.
If you suspect your phone has restarted but you didn't know when it happened (e.g. after waking up) you can find out how long your phone has been on for since last boot, by going to Settings>About Phone>Battery and taking a look at the 'up time' - an up time of 00:05:35 indicates the phone last booted up (or restarted in this case) 5 hours and 35 minutes ago.
This will really help HTC and hopefully make things go much faster.
This is getting annoying now... the phone seemed like it was in an endless bootloop after it decided to randomly turn off today (kept turning off then I would have to turn it on again). I flashed my nandroid backup of my original Rom but that didn't fix it.. infact, it even turned off while I was using the phone (as opposed to turning off only when the screen is off).
I took off the sim cover and noticed the sim was sticking out a bit so I pushed it in. No turn offs for now, but I hope that was the problem.. I really don't want to go through the hassle of a warrentee claim.
hi,
are you sure you got a "HTC Desire HD" ???
and not a "HTC Desire" only ?
Sounds like a known issue with some "HTC Desire"....
greets
Alex
Hi, yes it is a desire hd (ace).
I have flashed an RUU for my device, which has removed the clockwork-mod, custom ROM, and restored S-ON (gotten rid of ENG HBoot and restored normal HBOOT)
If my phone still randomly turns off, even once after this, then I am filing a warranty claim. This is unacceptable, I can't even rely on it for waking me up in the morning because it might decide to turn off in the middle of the night (and it has done that before)
prank1 said:
If my phone still randomly turns off, even once after this, then I am filing a warranty claim. This is unacceptable, I can't even rely on it for waking me up in the morning because it might decide to turn off in the middle of the night (and it has done that before)
Click to expand...
Click to collapse
Is the phone still under warranty if you root it or flash different time?!
Sent from my Desire HD using XDA App
Nodeuk said:
Is the phone still under warranty if you root it or flash different time?!
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
The general idea is, if they cannot tell its been hacked then its in warranty. But restoring the phone to stock wipes out all hacks anyway so its fine. Just make sure you do it before sending it to HTC. Back in the hd2 forums, we would only flash stock bootloader over hacked one for 'warranty purposes'.
Sent from my Desire HD using XDA App
Hi,
I have the exact same problem, which is very annoying : sometimes, when I press power button to put the screen on, it reboots (not fast boot, but I can't say if it's a real reboot either, it seems longer, don't really know... ).
It happens also in the middle of the night, the phone does nothing and then it reboots, sometimes several times in the night (wakes me with the vibration sound and the white light from the screen)
It seems to be random, but more and more often by now.
I'm new to Android (this is my first smartphone), I've been using my DHD for a month and I am very glad with it, except for this big problem
I use Stock HTC ROM (no root yet).
I went to the shop where I had bought it and was told that it seems to be a software problem, so an update shoud be ok.
I already had the 2 OTA updates and tried a hard reset but still have the problem.
Does somebody know how to fix this ? Thanks
BTW, I asked HTC by email this morning, waiting for the answer. I'll update you if they can fix the problem.
Hmm.. my phone doesnt reboot.. it just powers off. But ever since flashing a stock HTC RUU (which removes ALL HACKS, root, S-OFF, ClockworkMod, custom kernal, custom ROM, custom radio, etc etc) it has worked fine. But I also noticed my SIM card was sticking out slightly (approx 1mm) so i pushed it in (and then proceeded to flash Stock ROM).
Try making sure your SIM is all the way in, and try reseating your SIM and battery covers.
I did a test with my phone, exposed the battery to cold for awhile and placed it in my phone, no turn offs so the cold for me isnt a reason.
Ok, thanks. I just tried that, and now I just have to hope it works ;-)
Well, when the screen is off and I press the power button it boots so i can't know whether the phone was on or off, it seemed to be the same problem as yours.
I also had the reboot problem, it might be a diferent problem.
Now i hope it's solved, thanks to you I'll update this thread if i have something new.
Sent from my Desire HD using XDA App
sand1011 said:
Ok, thanks. I just tried that, and now I just have to hope it works ;-)
Well, when the screen is off and I press the power button it boots so i can't know whether the phone was on or off, it seemed to be the same problem as yours.
I also had the reboot problem, it might be a diferent problem.
Now i hope it's solved, thanks to you I'll update this thread if i have something new.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
Hope it works I haven't had a single turn off ever since I made sure the SIM was all the way in.
Keep us updated, maybe this is a common problem
I'm just realising I didn't explain that I only used at first the second part of your advice : cleaning everything, sim and battery, and putting them back, carefully and checking they're in place.
I'm sorry to say that it didn't work
I keep in mind the other advice you gave, rooting and using a different ROM.
As I'm not used to it, I think I'll wait for HTC's answer to the email I sent before I try this (in case I have to return it, I don't want to have to unroot the device, I don't know enough about that yet ). So if they can't solve the problem, I will try diffent ROMs.
It doesn't seem to be a common problem, but if it is, maybe HTC will publish an OTA update
My first 2 DHD's used to randomly reboot at times, but on my second DHD I noticed the problem was indeed my SIM card not being inserted far enough. If that is clearly not the problem in your case, I'd just try to get it exchanged for a new one.
Wekko306 said:
My first 2 DHD's used to randomly reboot at times, but on my second DHD I noticed the problem was indeed my SIM card not being inserted far enough. If that is clearly not the problem in your case, I'd just try to get it exchanged for a new one.
Click to expand...
Click to collapse
Thanks for mentioning this!
Ever since making sure my SIM was inserted all of the way (even if it was out by 1mm) my phone has never turned off, it has even gone the longest without turning off now! Good to know someone can clarify it was indeed the SIM card.
@ sand1011
Sorry to hear your problem was not fixed. It appears your problem is caused by something else, and since you are running a stock HTC Rom I cannot really say it is a software issue.
I suggest you pursue a warranty claim with HTC after you receive your email from them. Please also post HTC's response in this thread as well, I would like to see what they have on the issue. Remember to delete any personal information from the email before you post it here. Thanks
Thank you both for your answers.
You're right, I'll return/exchange the phone if HTC has nothing to fix it. (I'm not sure I can have a new one directly because it's been a month since I bought it, it could be too long)
(btw, I'm a bit relieved to see I'm not the only one having this problem)
Sure, I'll let you know what HTC say (I guess if I have no email answer, I'll call them, I think there was a french phone number on the website)
I too have had this very annoying issue. I can confirm that it is fixed my pushing the Sim Card all the way in. When the phone is on, try removing the Sim Card and you will notice the phone turns off. I have put a small amount of tape over the Sim to prevent it from moving out.
I also used a small piece of tape to secure my sim card and it has never shut down since.
Good to see that most people have resolved this issue by making sure their SIM card is inserted properly.
The sim card has to be inserted all the way in? But I met with some resistance when I'm trying to.push it in. Anyone got any pictures on how far the sim card can be pushed in?
Cos I encountered a reboot when I called someone today.
Sent from my Desire HD using Tapatalk
Anyone has any ideas that when I call out and the phone reboot is due to the sim card not inserting all the way in?
Sent from my Desire HD using Tapatalk
My DHD has also been shutting down randomly recently, especially this morning. I justjust checked the SIM card and it was about 1mm out... Will keep an eye on it this afternoon and the next couple of days...!
My phone became unresponsive yesterday. I was able to flash the stock ROM and HSPL back to 2.8000 before I sent it back.
I talked to the tech for a bit and he said that this is a common problem they have encountered. Maybe I'll have a replacement by the end of this week.
I flashed 8 different ROMs with no success.
How old was the phone before it went out? Screen separation/button issues or did the screen just stop? Drop it or some other physical damage?
Had the same problem, Updated to new rom 3.xx whatever and the phone went dead.
Workaround found
I found a work around, I have only tried this in android. Press the power button to turn the screen on, Then when it comes on it will not be responsive.
However if you turn the screen off then back on and try and unlock it it will respond and also i have noticed if the phone wakes it self up it will be responsive again.
jnc8651 said:
I found a work around, I have only tried this in android. Press the power button to turn the screen on, Then when it comes on it will not be responsive.
However if you turn the screen off then back on and try and unlock it it will respond and also i have noticed if the phone wakes it self up it will be responsive again.
Click to expand...
Click to collapse
This is what I do too, but it's starting to get annoying
chrisizzzo said:
This is what I do too, but it's starting to get annoying
Click to expand...
Click to collapse
+1. I too got annoyed to be using such a crappy workaround.. So called up HTC and sent the phone for warranty repair yesterday. Lets see how it goes.. I bought the phone off craigslist and HTC confirmed that its manufacture date was June'10.
I also put a note with steps to recreate this error. After some reflashing ROM/ Radio, my touchscreen started working again, but when I pressed Power button first time, the screen froze.. So I put that down in the steps.
Got my new phone... Quickly went back to hspl3 and back to android. the problem with my old phone was a loose windows button.
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Sent via the XDA Tapatalk App
I bought the phone when it first came out. End of March.
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Sent via the XDA Tapatalk App
I just called Tmobile Tech support and they said they'll be sending me a replacement HD2.
gattaca714 said:
Got my new phone... Quickly went back to hspl3 and back to android. the problem with my old phone was a loose windows button.
-------------------------------------
Sent via the XDA Tapatalk App
Click to expand...
Click to collapse
What exactly did you tell them when sending it in? Did you just tell unresponsive touch screen or what? My phone's touchscreen was not responding at all, but for some reason it started working again using the power button trick.
This is what happened to me:
I sent my phone to HTC and those idiots just flashed a fresh OS and sent it back as-is. I had sent a paper with steps to recreate the error, but the jokers are dumb enough to not even read it.
Called back HTC and they are sending a prepaid label to send it back! Wtf.. company run by idiots..
I have the same problem here. The trick doesn't work for me
I have same problem ... it's completely unresponsive now.
I'm sending it back to HTC
BTW, this could be the reason why my touch screen died
ashasaur said:
SECTION 7-WARRANTY RETURNS
As much as I would like to say that it doesn't happen, the HD2 does indeed sometimes completely fail because of user error, or just plain hardware faults and must be returned to either T-Mobile or HTC. The warranty process can be a scary one, especially if you HardSPL'd your phone or installed a custom ROM. But fear not! You can get your device back to stock rather easily! In this section I am going to cover the more common HD2 failures and their solutions, as well as how to revert back to your stock carrier ROM and SPL for warranty purposes. Now, this guide assumes that you bought your HD2 from a T-Mobile store and that you are a T-Mobile USA customer. If you purchased your HD2 through an online reseller, or are not with T-Mobile USA, the only option you have is to send your device to HTC directly and have them repair it. See the bottom of this section for more info.
Q1-MY TOUCHSCREEN DOESN'T WORK ANYMORE! WHAT HAPPENED? DID SOMEONE SET ME UP THE BOMB?
A-Where you running Android? For some reason, there seems to be a connection between touchscreen failure and running Android on the HD2. No one currently knows why it happens more often under Android, but it does happen. Please run Android at your own risk. If your screen fails under WinMo, it's more than likely just a strange hardware quirk, and not because of what you are running.
...
Click to expand...
Click to collapse
My desire hd volume buttons have stoped working any ideas
Sent from my Desire HD using XDA App
Hi there, my volume down button has also stopped working, been broken for a couple of months now. I know I need to return it to stock rom and remove clockwork and all that so I can send it back to HTC as i think it's obviously something that they should fix under warranty. Unless someone knows how to get the button working again.
In the meantime I use an app called Volume control +.
I need to get my phone back to stock state, any help with that would be appreciated.
hatski said:
Hi there, my volume down button has also stopped working, been broken for a couple of months now. I know I need to return it to stock rom and remove clockwork and all that so I can send it back to HTC as i think it's obviously something that they should fix under warranty. Unless someone knows how to get the button working again.
In the meantime I use an app called Volume control +.
I need to get my phone back to stock state, any help with that would be appreciated.
Click to expand...
Click to collapse
your going to need to unroot your phone and install a stock rom that came with the phone.
here you will find the rom you need
http://shipped-roms.com/index.php?category=android&model=Ace
hatski said:
Hi there, my volume down button has also stopped working, been broken for a couple of months now. I know I need to return it to stock rom and remove clockwork and all that so I can send it back to HTC as i think it's obviously something that they should fix under warranty. Unless someone knows how to get the button working again.
In the meantime I use an app called Volume control +.
I need to get my phone back to stock state, any help with that would be appreciated.
Click to expand...
Click to collapse
This was one of the reasons i sent my original Desire HD back to HTC, there were a few problems. It was one of the first shipment into the country and I honestly think HTC rushed the first couple of batches as build quality was truly appalling. They sent me a brand spanker complete with all accessories including another 8GB SD. Took them close to a month for the whole thing, but that was through carphone warehouse who had it in their repair centre for a few days knowing full well that they're not allowed to touch HTC repairs. Probably should have sent it direct, but it all ended well.
Think I will be contacting HTC as now my WiFi only says error both thease problems have accord since I.did the gingerbread update ofver the air this phone has no cooked Rom on it
Sent from my Desire HD using XDA App
When I rooted my phone I had to downgrade the firmware from 1.72 to 1.32. would I need to upgrade the firmware to 1.72 in order to fix the power button?
ibza said:
When I rooted my phone I had to downgrade the firmware from 1.72 to 1.32. would I need to upgrade the firmware to 1.72 in order to fix the power button?
Click to expand...
Click to collapse
No i don't think that would fix as I too am having this problem on gingerbread. It seems like a quite a few desire hd's may be suffering from this problem. Best thing to do is return it under warranty
Sent from my Desire HD using Tapatalk