Follow the below steps if your device is turning off or rebooting randomly. If the problem still isn't fixed then it is time to send it to HTC.
Note that the SIM card seemed to be the problem for most people (including me) - making sure it was 100% inserted into it's socket seemed to fix the problem.
1) Make sure battery & battery cover are seated properly (replace battery with a known working one if you can)
2) Make sure SIM inserted 100% and SIM cover is seated properly (important)
3) Restore your phone back to stock RUU
4) Do not subject the phone to extreme temperatures
5) You could also try putting a piece of paper between battery and battery cover to force it to make contact with the phone power terminals (don't cover up battery cover gold contacts though)
If you have done all of the above and your phone is still rebooting and/or turning off randomly then you should send it to HTC. No use faffing around trying to fix it if it's a hardware fault.
Sending your phone to HTC:
You should keep a diary of: How many times your phone reboots/turns off, when it happens, what you were doing when it happened, if the room temperature was warm/cold, telling them you followed the above steps, etc.
If you suspect your phone has restarted but you didn't know when it happened (e.g. after waking up) you can find out how long your phone has been on for since last boot, by going to Settings>About Phone>Battery and taking a look at the 'up time' - an up time of 00:05:35 indicates the phone last booted up (or restarted in this case) 5 hours and 35 minutes ago.
This will really help HTC and hopefully make things go much faster.
This is getting annoying now... the phone seemed like it was in an endless bootloop after it decided to randomly turn off today (kept turning off then I would have to turn it on again). I flashed my nandroid backup of my original Rom but that didn't fix it.. infact, it even turned off while I was using the phone (as opposed to turning off only when the screen is off).
I took off the sim cover and noticed the sim was sticking out a bit so I pushed it in. No turn offs for now, but I hope that was the problem.. I really don't want to go through the hassle of a warrentee claim.
hi,
are you sure you got a "HTC Desire HD" ???
and not a "HTC Desire" only ?
Sounds like a known issue with some "HTC Desire"....
greets
Alex
Hi, yes it is a desire hd (ace).
I have flashed an RUU for my device, which has removed the clockwork-mod, custom ROM, and restored S-ON (gotten rid of ENG HBoot and restored normal HBOOT)
If my phone still randomly turns off, even once after this, then I am filing a warranty claim. This is unacceptable, I can't even rely on it for waking me up in the morning because it might decide to turn off in the middle of the night (and it has done that before)
prank1 said:
If my phone still randomly turns off, even once after this, then I am filing a warranty claim. This is unacceptable, I can't even rely on it for waking me up in the morning because it might decide to turn off in the middle of the night (and it has done that before)
Click to expand...
Click to collapse
Is the phone still under warranty if you root it or flash different time?!
Sent from my Desire HD using XDA App
Nodeuk said:
Is the phone still under warranty if you root it or flash different time?!
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
The general idea is, if they cannot tell its been hacked then its in warranty. But restoring the phone to stock wipes out all hacks anyway so its fine. Just make sure you do it before sending it to HTC. Back in the hd2 forums, we would only flash stock bootloader over hacked one for 'warranty purposes'.
Sent from my Desire HD using XDA App
Hi,
I have the exact same problem, which is very annoying : sometimes, when I press power button to put the screen on, it reboots (not fast boot, but I can't say if it's a real reboot either, it seems longer, don't really know... ).
It happens also in the middle of the night, the phone does nothing and then it reboots, sometimes several times in the night (wakes me with the vibration sound and the white light from the screen)
It seems to be random, but more and more often by now.
I'm new to Android (this is my first smartphone), I've been using my DHD for a month and I am very glad with it, except for this big problem
I use Stock HTC ROM (no root yet).
I went to the shop where I had bought it and was told that it seems to be a software problem, so an update shoud be ok.
I already had the 2 OTA updates and tried a hard reset but still have the problem.
Does somebody know how to fix this ? Thanks
BTW, I asked HTC by email this morning, waiting for the answer. I'll update you if they can fix the problem.
Hmm.. my phone doesnt reboot.. it just powers off. But ever since flashing a stock HTC RUU (which removes ALL HACKS, root, S-OFF, ClockworkMod, custom kernal, custom ROM, custom radio, etc etc) it has worked fine. But I also noticed my SIM card was sticking out slightly (approx 1mm) so i pushed it in (and then proceeded to flash Stock ROM).
Try making sure your SIM is all the way in, and try reseating your SIM and battery covers.
I did a test with my phone, exposed the battery to cold for awhile and placed it in my phone, no turn offs so the cold for me isnt a reason.
Ok, thanks. I just tried that, and now I just have to hope it works ;-)
Well, when the screen is off and I press the power button it boots so i can't know whether the phone was on or off, it seemed to be the same problem as yours.
I also had the reboot problem, it might be a diferent problem.
Now i hope it's solved, thanks to you I'll update this thread if i have something new.
Sent from my Desire HD using XDA App
sand1011 said:
Ok, thanks. I just tried that, and now I just have to hope it works ;-)
Well, when the screen is off and I press the power button it boots so i can't know whether the phone was on or off, it seemed to be the same problem as yours.
I also had the reboot problem, it might be a diferent problem.
Now i hope it's solved, thanks to you I'll update this thread if i have something new.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
Hope it works I haven't had a single turn off ever since I made sure the SIM was all the way in.
Keep us updated, maybe this is a common problem
I'm just realising I didn't explain that I only used at first the second part of your advice : cleaning everything, sim and battery, and putting them back, carefully and checking they're in place.
I'm sorry to say that it didn't work
I keep in mind the other advice you gave, rooting and using a different ROM.
As I'm not used to it, I think I'll wait for HTC's answer to the email I sent before I try this (in case I have to return it, I don't want to have to unroot the device, I don't know enough about that yet ). So if they can't solve the problem, I will try diffent ROMs.
It doesn't seem to be a common problem, but if it is, maybe HTC will publish an OTA update
My first 2 DHD's used to randomly reboot at times, but on my second DHD I noticed the problem was indeed my SIM card not being inserted far enough. If that is clearly not the problem in your case, I'd just try to get it exchanged for a new one.
Wekko306 said:
My first 2 DHD's used to randomly reboot at times, but on my second DHD I noticed the problem was indeed my SIM card not being inserted far enough. If that is clearly not the problem in your case, I'd just try to get it exchanged for a new one.
Click to expand...
Click to collapse
Thanks for mentioning this!
Ever since making sure my SIM was inserted all of the way (even if it was out by 1mm) my phone has never turned off, it has even gone the longest without turning off now! Good to know someone can clarify it was indeed the SIM card.
@ sand1011
Sorry to hear your problem was not fixed. It appears your problem is caused by something else, and since you are running a stock HTC Rom I cannot really say it is a software issue.
I suggest you pursue a warranty claim with HTC after you receive your email from them. Please also post HTC's response in this thread as well, I would like to see what they have on the issue. Remember to delete any personal information from the email before you post it here. Thanks
Thank you both for your answers.
You're right, I'll return/exchange the phone if HTC has nothing to fix it. (I'm not sure I can have a new one directly because it's been a month since I bought it, it could be too long)
(btw, I'm a bit relieved to see I'm not the only one having this problem)
Sure, I'll let you know what HTC say (I guess if I have no email answer, I'll call them, I think there was a french phone number on the website)
I too have had this very annoying issue. I can confirm that it is fixed my pushing the Sim Card all the way in. When the phone is on, try removing the Sim Card and you will notice the phone turns off. I have put a small amount of tape over the Sim to prevent it from moving out.
I also used a small piece of tape to secure my sim card and it has never shut down since.
Good to see that most people have resolved this issue by making sure their SIM card is inserted properly.
The sim card has to be inserted all the way in? But I met with some resistance when I'm trying to.push it in. Anyone got any pictures on how far the sim card can be pushed in?
Cos I encountered a reboot when I called someone today.
Sent from my Desire HD using Tapatalk
Anyone has any ideas that when I call out and the phone reboot is due to the sim card not inserting all the way in?
Sent from my Desire HD using Tapatalk
My DHD has also been shutting down randomly recently, especially this morning. I justjust checked the SIM card and it was about 1mm out... Will keep an eye on it this afternoon and the next couple of days...!
Related
I was very happy yesterday when I picked up my brand new Desire HD. When I got home I immediately removed the plastic from the battery, inserted my sim card and plugged it in the charger while reading the manual.
After some tinkering around it suddenly rebooted. I thought it was just due to a setting I changed so didn't think much of it. However, it occurred another time later in the evening. This morning when I woke up, I didn't have any signal due to my DHD not recognizing my sim card any more. When I rebooted the phone, all was well. However when riding my train to work I felt the phone vibrate so I picked it up thinking I had a new text. Wrong: I was staring at the boot screen yet again.
When I got home this afternoon I did a factory reset using the phone's menu and hoped it would solve my problem. Unfortunately, when I opened the browser it rebooted again!
So, is my 2 day old DHD really dead-on-arrival or is there something else I could try? Unfortunately this was the last model left at the store where I got it from and they didn't know when another shipment would come in, so I might be stuck waiting for a while if I really do need to get it exchanged for a new one.
Mine is also doing this, also when I turned it off last night to charge it, it kept turning itself on. Any help much appreciated.
Sent from my Desire HD using XDA App
imo take it back if a laptop or anything else was doing this i would say there is a hardware fault bad chip sample or something its not normal you should have to live with it take it back asap
or wait if you want but personally you pay that much you want it to work just take it back
Maybe your SIM card is old and causing these reboots? DHD will automaticaly reboot when you unplug your SIM card without shutting it down first so maybe it's just loosing contact.
I've seen cases (various manufacturers) where SIM card would cause hangs, reboots and such. Replacement card from the operator in most cases fixed the issue.
My Nokia 6630 has that issue, it says the phone has to be reboot constantly due to a old scratched sim card, if i try with a new one it works perfectly :|
http://forum.xda-developers.com/showthread.php?t=676402
These reboot issues are a problem with the Desire, Nexus1, EVO4 and now it would appear the DesireHD. For the other phones the solution is to return to HTC for a mainboard replacement.
I really hope this isnt the case for the DesireHD.
As for it being my sim card: I doubt it as it works fine in my old phone (Nokia N900) and an old Motorola I still have. The sim card is barely 1 year old btw.
Talos77 said:
These reboot issues are a problem with the Desire, Nexus1, EVO4 and now it would appear the DesireHD. For the other phones the solution is to return to HTC for a mainboard replacement.
I really hope this isnt the case for the DesireHD.
Click to expand...
Click to collapse
Yeah, I read about similar problems with the Desire and Nexus One but hoped the problems would have been solved in the DesireHD as I hadn't seen any messages of this problem occurring on the DHD before.
When I woke up about an hour ago, I again had to reboot my phone as it didn't see my sim card anymore. I'll go back to the store in about an hour to get a new one if they have it, and let you know when I get back...
This is just a wild guess, but may you should try to take out the sim card and place it back again. There could be a loose contact, dirt on the sim or some something else that might be causing a problem the phone does not see the sim correctly.
Sent from my Desire HD using XDA App
nxtwrld said:
This is just a wild guess, but may you should try to take out the sim card and place it back again. There could be a loose contact, dirt on the sim or some something else that might be causing a problem the phone does not see the sim correctly.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
I thought of that last night so I took out the sim card as well as the battery and placed them back again. This morning, the DHD again failed to recognize my sim card so that problem wasn't solved.
The reboots seem to be rather random though, it's not just when I use my phone very heavily.
the issue with the sim card isnt the mainboatd issue, its can be sim or one of the back covers, wird.
Well, I went to the shop this morning to replace my DHD for a new one. The shop I got it from didn't have any in stock anymore, so I had the choice to wait until next week, or go to another shop and have it exchanged there. So I went there, and they replaced my (I think) faulty unit for a new one
So far, it's working like a dream What I noticed that with my previous DHD the charger would buzz very slightly when charging, this doesn't happen with my new unit and the same charger.
I'll keep you updated whether or not my new unit is indeed problem free.
I bought my Desire HD from the T-Mobile shop yesterday. Nice phone, but mine is rebooting every 5 minutes more or less. It seems to reboot soon after the 3g becomes active, but that may be just a coincidence. It also reboots immediatly upon plugging in the USB cable. Very annoying!. I thought I would try resetting to factory default, but that also did not help. I am going to swap it tomorrow, and hope I have better luck with that one.
Andrew
Same issue here, got mine from three UK yesterday.
Brand new SIM Card with the phone as well.
It was fine most of last night, rebooted once then after setup, like another post didnt think that much of it.
Then this morning it went in to a boot loop, rebooted about 5times in a row and the only thing to correct was a battery pull.
Lets hope its a software issue and not hardware related!
I haven't been able to test my new unit properly just yet. I ordered a new SIM card through T-MOBILE but it hasn't arrived yet. I'm now using my DHD without a SIM card and it has been working fine for the past 24 hours. So I think my SIM card is indeed the problem, as both units rebooted several times with the SIM card inserted but work fine without one.
When i picked up my sgs. It used to have same problem. Everytime i open a browser it reboots. But after i changed the rom it went perfect
Factory reset wont work. Try fresh install from the recovery menu. I think it will fix ur problem.
Most of the time this issue is software related.
Sent from my GT-I9000 using XDA App
Replaced my DHD at T-Mobile
Hi all,
So i was experiencing the reboot problem on my new phone. In fact mine was rebooting every 5 to 10 minutes since i took it out of the box. I phoned HTC to see if there was something I was doing wrong. They told me it's probably mainboard fault and I should return it.
Today I brought it back to the t-mobile shop and they exchanged it for a new one no questions asked. I demonstrated to the sales guy how it reboots for no reason, just to prove I wasn't crazy, but he didn't even ask for proof. The new one seems to be working flawlessly so far.
Here in Netherlands, you have 8 business days to return your device if something is wrong, and they will exchange it. If you wait too long, you would have to send it for repair under warranty. If you are having issues such as this, I would definitely swap it out a.s.a.p because when you buy an expensive phone like this, its meant to WORK!
I noticed something else perhaps worth mentioning. When the first phone package was opened, the plastic piece protecting the battery was not there, and the Micro SD was in the box, but not in the phone. The plastic cover was on the phone however, so I didn't think anything of these things because i don't know how the phones are packed. When I got the replacement phone, I tried to start it and it wouldnt start. Only then did I realize the replacement phone had a plastic protector around the battery which I first had to remove, and the micro sd was already in the phone. When i put my sim in the replacement phone, the fit was tighter as well. This all seems rather dubious to me. Perhaps someone had a play around with the first one before selling it? Maybe it was refurbished? In any case MAKE SURE you inspect the phone before leaving the shop, and make sure your phone hasn't been played with.
good luck everyone!
Andrew
Horrible reboot
Hi all,
I have been experiencing different reboots due to different reasons. Main reason is the fact of applying too much pressure on the back cover. That will always result in a reboot (I suspect it has to do with the two contacts under the cover).
Another reason for rebooting, as I have experiencing, is unplugging the charger while using the telephone.
I wouldn't be surprised if there are more reasons that cause the rebooting of the unit.
The worse part in my case is the fact that I lost the receipt, thus I believe I won't be able to take it back to have it fixed. Am I wrong?
I've been experiencing the same issues, but mine also turns itself on. I tried factory reset, didn't solve. So I am getting it exchanged as soon as its back in stock with Vodafone.
Sent from my Desire HD using XDA App
I am having exactly the same problem with my DHD. It's randomly rebooting 1 or 2 times a day. And when it's rebooted there is no signal and sometimes it doesn't even recognize my simcard at all. Manually rebooting the device then solves the problem for a while, untill it reboots automaticly again....
I have a dual simcard so today I will swap it, but I don't think that is going to work.
I don't have the DHD yet...
But i saw in a youtube movie that the batterycover had 2 contacts.
The guy in de video told that when you take the batterycover off when the phone is on it will shut down.
Maybe your battterycover is not set the good way.
I've had my phone for about 6 months. It was working fine, but lately it's been acting really strange. It freezes on boot and get stuck on the "Stick together" screen.
I've tried a HR, Update and it still persists.
I've wanted to flash a custom rom, but the phone also freezes on the boot loader so i can't even get the flash to follow through.
The one time i got the tmobile's latest flash update to work. It rebooted the phone and then the problem was still there. With it getting stuck on the "Stick together" screen.
A few times when i tried booting the phone, the phone vibrated 7 times and then turned off.
I've looked around the forum and searched for quite some time but haven't found anything. (It's a pretty big forum so i may have missed it). I will continue to keep looking but if anything has a fix or can help me please do.
Thanks!
(Glad to finally be part of this community)
-Raymon
Sounds silly but try these two things.
1. There are some pins on the battery that can be easily bent. Inspect them to make sure they're ok. There are usually other symptoms with this though, such as it won't take a charge or won't start at all, just thought I'd mention it.
2. Try it without the SD card in.
Hey, thanks for the reply!
The phone charges fine with the usb cable. It's at full charge right now actually.
I took out the sim card and sd card when i did the HR and before i put those back in, the phone still froze on boot.
Really not sure what's going on, I'm going to try flashing it again when i get home. But last time i tried, it got stuck at 0% and then my phone froze, was scared it was going to brick, but i don't think it did.
Any other insight would be great, i really hope to resolve this issue.
If any other information is needed, please don't hesitate to ask. I can provide as much as possible to get to a conclusion.
Thanks,
-Raymon.
I got the same problem -- freezes and 7 vibrations before it. I made formatting with mtty (task 29 and task2a), it didn't help.
Anybody knows about 7 vibrations signal? Is there leodiag like blackdiag for HD?
That 7 vibrations HAS to mean something...but i'll be damned if I know what. People in both Leo sections keep saying that their phones vibrate 7 times then shut off, and I don't know what that really means....some investigation is in order!
Just got done talking to t-mobile, my replacement is on it's way, still very weird.
Would love to know the solution to this.
Please tell me can I replace my faulty HD2 from T-Mobile? I bought it in Frys without contract and used it with another provider. I never had a T-Mobile contract.
KOCTA said:
Please tell me can I replace my faulty HD2 from T-Mobile? I bought it in Frys without contract and used it with another provider. I never had a T-Mobile contract.
Click to expand...
Click to collapse
same here, bought the phone on Ebay and i live in Albania.
i have the 7 vibrations and then i have to take off the battery , leave the phone cool down so i can use it again for the next 10-20 minutes and then back to the vibrations
I have the same problem, mostly when i used GPS application, the phone reboot then vibrate one on th esplash screen then 7 times and freeze, the solution for this is to remove the battery for 10-20 minutes, pray and put it back, it is very annoying. I have this problem with ROM including the stock ROM.
hd2 freezes on BOOT!!!
try to take out the sim and leave the SD card in you will notice that it will work much better and get past the stick together screen ..mine does the same thing i think i may theSIM card but who know??
Nice suggestion, but totally useless.
I think these 7 vibrations means fault in NAND operation, but didn't find any approves.
I've this problem too.
7 vibration and freeze.
I've try update new radio, task29, new custom rom but nothing better.
Did anyone found any solutions, Please share.
Thank you.
mine got same problem.. i put the hd2 in freezer (without battery) for 3 minutes, then take it out.. put battery.. and my hd2 can start.. but after a while, when the cold is gone.. my hd2 will off it self.. hehehe
Any solutions?
I have the same symptoms, though the vibrations aren't that frequent, as much as stucking is..
I am not in a position to get a replacement, what do I need to fix?
This seems to be a heating problem, the freezer solution seems to work
basically the screen wont wake up after putting the phone to sleep. i can feel the vibrations on the phone (so touchscreen is still registering touch, just not displaying anything)
i had dropped it in the snow about a month ago, although none of the water stickers have been tripped, it started doing this as soon as i took it out of the container of rice the next day.
any help would be appreciated, i cant really understand why the screen would work until i put it to sleep.
i'm so tired of my HD2 running CM7, phone is just too big. ha.
No ideas? I've tried to flash a different ROM thinking it might have been a software issue, but that did nothing. The screen will only work on the first boot.regardless of the ROM
Sent from my HTC HD2 using XDA App
Try a different sd card or even remove the existing sd card and see what happen.
baseballfanz said:
Try a different sd card or even remove the existing sd card and see what happen.
Click to expand...
Click to collapse
just tried booting w/o the sd card, with a spare sd card, and a blank brand new one. no change between any of them
thanks for the suggestion though! i'm still trying everything i can think of to try and get this figured out.
edit - also once the screen goes to sleep, its not just a simple reboot to get the screen to work again. i need to pull the battery and let it sit for at least 15-20 seconds. otherwise it will still just be a black screen.
Send it in to HTC for repair.
Sent from my Nexus One using XDA App
Assuming you have CM 7 on your Nexus One; have you tried the trackball wake option? Also, you could try plugging in your phone to charge and see if the screen wakes up. (just process of elimination)
CrispiVizz said:
Assuming you have CM 7 on your Nexus One; have you tried the trackball wake option?
Click to expand...
Click to collapse
awesome idea, i just tried it but unfortunately its the same issue.
the hardware sleep button clearly works, and the screen is working too. this issue seriously makes no sense to me. i'm about to get fed up and mail it in to HTC.
so i had sent my phone to HTC to be repaired. they quoted me anywhere from 60-200 bucks. they recieved the phone today, and shipped it back out within 2 hours.
they did not contact me asking for my payment information or if i approve the repairs.
is it possible that they mailed it back to me because i was rooted?
Or possible that they pressed the power button and the screen came on
Keep us updated. It seems strange that they've turned it around so quickly!
wow i cannot believe this
they sent me a brand new phone, no charge. i was out of the 1yr warranty too.
i was seriously prepared to spend 200 bucks, but they did it for free. SO HAPPY
awesome customer service HTC, this is why i have only owned HTC's for the last 3 years.
so just to clarify how awesome HTC is:
my phone was rooted with CM7
out of warranty
dropped in snow
and they replaced it for free.
Ive had 2 HD2's and its been the same problem for both.
No matter what rom i use on my hd2 it ALWAYS freezes(I was having the same issues with my first hd2 but eventually the screen on it stopped working and i sent it back for warranty and got a new one)
Ive flashed 2 other hd2's that belong to some friends and i did the exact same thing to their phones that i did to mine and they dont have any issue.
I dont know what to do and why am i the unlucky one
Please XDA Community i come to you for Guidance! I know this phone can be amazing but why is it being so stubborn!
Can it be SD related?
Does the area beneath the battery shell, behind the phone, feel particularly hot? If so, it's likely overheating (HTC calls it a current leakage... something?) and if you're under warranty you may wish to send it back.
Otherwise, there are fixes (suck as devising your own extra heatsink, reflowing the solder).... but it's non-trivial.
Does it freezes while using any particular applications, and what happens when it freezes???? I mean does it get to normal by itself or you have to pull the battery out and restart your HD2.
I am asking this because I was also having the same issue with my previous HD2, and then I came across this post
http://forum.xda-developers.com/showthread.php?t=1189544
which explains a lot about bad blocks which affect the android build.
DutchMaster117 said:
Ive had 2 HD2's and its been the same problem for both.
No matter what rom i use on my hd2 it ALWAYS freezes(I was having the same issues with my first hd2 but eventually the screen on it stopped working and i sent it back for warranty and got a new one)
Ive flashed 2 other hd2's that belong to some friends and i did the exact same thing to their phones that i did to mine and they dont have any issue.
I dont know what to do and why am i the unlucky one
Please XDA Community i come to you for Guidance! I know this phone can be amazing but why is it being so stubborn!
Can it be SD related?
Click to expand...
Click to collapse
dude, u need to give the detail of your problem, when and how it freezes. Cuz there are lot of problems by which a phone can be freezed up.
hstr said:
dude, u need to give the detail of your problem, when and how it freezes. Cuz there are lot of problems by which a phone can be freezed up.
Click to expand...
Click to collapse
yea sorry im just at the point where idk what else to do.
Lemme be more specific about this.
Theres times where it would actually boot up to where i can make a call but only for less than a couple minutes most of the time. There are times where i get lucky and it stays on for a good while ( couple hours ) and it'll stay that way as long as i dont use it. It freezes up starting up just about any app so i have this odd feeling it might be my sd card. But then i dont understand why the next thing happens. After i remove the battery and put it back in and boot either 1 of the 3 happens.
1) 1EFATAL HIT 1
2) Gets stuck on Go go go
3) gets stuck after go go go when rom tries to boot up.
Only thing i can do to get it to boot up again is take the battery out and leave it out for a good 10-15 minutes.
I tried Task29 and reinstalling magldr, cwr, and Rafdroid Rom and i still get the same crap
The Phone gets a little warm under the cover sometimes but its right were the micro sd is located
I'm having the same problem. My HD2 will freeze if I play games on it causing me to pull out the battery and when I boot it up, sometimes it will freeze at the MAGLDR screen, will freeze as soon as the rom boots. Right now my phone seems stable and I'm only using it for texting and making calls and nothing else for the fear of damaging the phone any further. I have a TMOUS phone btw.
DutchMaster117 said:
yea sorry im just at the point where idk what else to do.
Lemme be more specific about this.
Theres times where it would actually boot up to where i can make a call but only for less than a couple minutes most of the time. There are times where i get lucky and it stays on for a good while ( couple hours ) and it'll stay that way as long as i dont use it. It freezes up starting up just about any app so i have this odd feeling it might be my sd card. But then i dont understand why the next thing happens. After i remove the battery and put it back in and boot either 1 of the 3 happens.
1) 1EFATAL HIT 1
2) Gets stuck on Go go go
3) gets stuck after go go go when rom tries to boot up.
Only thing i can do to get it to boot up again is take the battery out and leave it out for a good 10-15 minutes.
I tried Task29 and reinstalling magldr, cwr, and Rafdroid Rom and i still get the same crap
The Phone gets a little warm under the cover sometimes but its right were the micro sd is located
Click to expand...
Click to collapse
Last question to u, that when u had ur stock windows rom in ur mobile , does any thing happened like this.
if not, then the problem is not in your mobile or sdcard, the problem is in the method u are intalling by.
1)try to get back to windows mobile.
2)install hardspl4 - 2.08 (not Hardspl3 - 2.08)
3)install magldr 1.13 (not magldr 1.11)
4)install clockworldmod recovery 3.0.0.5 (if ur rom is a cwm rom.)
5)Now flash the rom.
6)give it a try, if not any issue, then
7)push the thanks button. .. lol
hstr said:
Last question to u, that when u had ur stock windows rom in ur mobile , does any thing happened like this.
if not, then the problem is not in your mobile or sdcard, the problem is in the method u are intalling by.
1)try to get back to windows mobile.
2)install hardspl4 - 2.08 (not Hardspl3 - 2.08)
3)install magldr 1.13 (not magldr 1.11)
4)install clockworldmod recovery 3.0.0.5 (if ur rom is a cwm rom.)
5)Now flash the rom.
6)give it a try, if not any issue, then
7)push the thanks button. .. lol
Click to expand...
Click to collapse
That's actually the same thing I do.
Alright I know this might sound ridiculous but it seemed to work ( so far ). After 6 hours of trying to get this phone to work I decided to try something I saw on another thread. I got an icepack and did a complete install while having the phone on the icepack to keep it from getting warm. To my suprise it worked... I'm using my phone now with no issues yet and its been about 12 hours and it hasn't frozen yet. Although it did do a random reboot once ( I have a few bad blocks so I'm guessing that might be the reason). But Yea this worked for me some how. I'll update on any issues I get as soon as I can.
Sent from my HD2 using XDA Premium App
Same problem for me. My hd2 always freezes with any sense ui android build. MIUI and Nexus HD rom works fine.
My simple advise is... reinstal windows. And try again.
This worked for me when i started with the HD2.
Sent from my mercury using XDA App
Hi I had the same problem, but I sent my phone for repairs and it never froze again. According to HTC they just replaced the main board. But before I did that I actually flashed the official RUU (windows 6.5), and it continued to freeze, so I was quite sure it was a hardware problem. Indeed after repairs my phone didn't freeze anymore.
Sent from my HD2 using XDA App
DutchMaster117 said:
Ive had 2 HD2's and its been the same problem for both.
No matter what rom i use on my hd2 it ALWAYS freezes(I was having the same issues with my first hd2 but eventually the screen on it stopped working and i sent it back for warranty and got a new one)
Ive flashed 2 other hd2's that belong to some friends and i did the exact same thing to their phones that i did to mine and they dont have any issue.
I dont know what to do and why am i the unlucky one
Please XDA Community i come to you for Guidance! I know this phone can be amazing but why is it being so stubborn!
Can it be SD related?
Click to expand...
Click to collapse
I also had 2 x HD2 which did this.
Froze when got to hot, or if using gps or mobile data.
Sold it 2 weeks ago, now own Desire HD and it's BRILLIANT!!
So now ive been running rafdroid on the phone without an sd and it runs.. but laggy since theres almost no space left in phone and it isnt getting hot. It only gets hot when it operates with the SD inside.
anyone know anything about that?
same problem
i have the exact same issues. the phone freezes every time it boots, be it magdlr nand, sd, wm 6.5 anything. however my old hd2 had no problems at allbut i broke it changing the screen digitizer and lcd.
(the white plastic on the connector that connects the lcd and digitizer to the main board broke.)
im pretty sure the reboots are mother board related but i don't know if telling tmobile or htc that will do anything because the phone is old. (i got this other hd2 from a guy on craigslist.)
I had the same freezing problem with my HD2. After all the research I've done, none of them worked. Then i put the phone into the freezer for a minute and took an ice pack, placed it on the back of the phone where CPU is located. While holding the ice pack, I re installed the ROM and at the and freezing issues were solved. It never froze again.
I hope this solves your problem too.
oztorque said:
I had the same freezing problem with my HD2. After all the research I've done, none of them worked. Then i put the phone into the freezer for a minute and took an ice pack, placed it on the back of the phone where CPU is located. While holding the ice pack, I re installed the ROM and at the and freezing issues were solved. It never froze again.
I hope this solves your problem too.
Click to expand...
Click to collapse
I want to ask whether this cooling trial fixed freezing problem forever? suppose if u use your set for more than for hour streaming over wifi? never it got freeze again?
The best solution that you can flash back to WinMo 6.5 and run Android from SD Card.
I have the same issue... but...
Make a complete instalation with an ice pack?? Are u joking me?? It works??
well... i have not to lose... i will report if i try it...
I flashed stock rom and run android from sdcard. but when i press Haret.exe is going to HTC green logo and after restarting. some solution?
Similar problem
I have a similar problem. But with two different phones.
I bought LG Optimus One about two years ago. After a few months, some freezes appeared... I've sent it to manufacturer three times and every time they changed some parts... but nothing have helped. I've made some experiments (another battery, SIM card, MicroSD card, custom ROMs) and than I realized, that the problem occurs only while the mobile internet is ON.
This summer, my friend offered me used HTC HD2 and I bought it. He used to have Android there with no problems. After a few weeks, the freezes occured again. And again: I can surf internet all day by wifi with no problems, but when I tunr on the mobile internet (MI), the phone freezes. The back cover of battery is a bit hot, but this appears while long using the phone too without MI (without freezes).
I've tried almost everything to solve this problem: changed SIM card, changed SD card, everytime with flash of the newest ROM... nothing helped.
I'm not sure if the problems with LG OO and HTC HD2 have the same reason, but I can't believe I can buy two phones with similar problems without transfering them.
What aboutthat crazy plan of flashing with ice cooling? Does it work afret a few months too?
PS: Sorry for my English
Hi guys,
Tried searching for my problem, but though I found some similar stuff, noone had quite my problem.
I was checking my Nexus S after a trip and it was with the 'emergency only' message. This sometimes happens to me, not sure if it's due to the roaming activation or caused by a bug where the radio subsystem crashes after a long period without network.
Anyway, I proceeded to my common solution: Turn off and reboot.
Except that after the phone was off, it would not turn on.
It doesn't even vibrate. It doesn't show anything when connected to the wall socket or to the computer. It's just completely dead.
Now, I'm not even sure if this is a hardware or software problem. Any idea on how I can debug this?
Here's what I've tried:
1. Take the battery out: no changes (even tried leaving it out overnight).
2. Charge the phone overnight: no change.
Next step: I'll go to a store and try a different battery... meanwhile I'm without my primary phone which sucks... Can anyone help?
Thanks in advance!
Try booting your phone into the bootloader. Hold the power button and volume up button simultaneously.
If it is not the battery, i can see what else you can do, a "dont turn on" phone is a dead end...
Sent from my Nexus S using XDA App
Guess I'm screwed... I had some pics and other data there... anyway I can get it back? i.e. is there a way to remove the internal sd card?
saranyan said:
Try booting your phone into the bootloader. Hold the power button and volume up button simultaneously.
Click to expand...
Click to collapse
Was this tried? Cause if that works there's hope for you yet.
BlackHawkA4 said:
Was this tried? Cause if that works there's hope for you yet.
Click to expand...
Click to collapse
Yup, it was one of the first things I tried. No sign of life... I can't get a single sign that the phone is even being powered. It's like the battery was taken out.
nunocordeiro said:
Yup, it was one of the first things I tried. No sign of life... I can't get a single sign that the phone is even being powered. It's like the battery was taken out.
Click to expand...
Click to collapse
Sounds like something is wrong with the hardware then. Have you brought it the store? Might need to get a new one on warranty.
I have the same issue with my old Blackberry 9000. It worked fine up until I stopped using it. Left it in a drawer for a few months. Went to sell it to Sprint. Wouldn't turn on. No LED, no nothing. Worked fine months before when I was still using it. To this day I have no idea what's wrong with it and it doesn't turn on.
Why not get an external battery charger and charge the battery up and then test it?
All true, and after trying with a new battery I'll have a bit more information.
But what strikes me as odd is that I didn't leave it in a drawer - I didn't even let the battery run down... it was just a damn reboot! I shut it down, and then couldn't power it up again (try and imagine THAT happening to you). It would be odd for the battery to be sucked dry all of a sudden...
I have a feeling that there's something else... maybe while shutting down something burned out in the power circuitry....? =S
No one ever heard of anything like what I'm experiencing? It sucks to be the only one!
Thanks for all the help so far, guys!
If you can get to download mode nothing is lost. Just flash new image via Odin.
Sent from my GT-I9000 using Tapatalk
nunocordeiro said:
All true, and after trying with a new battery I'll have a bit more information.
But what strikes me as odd is that I didn't leave it in a drawer - I didn't even let the battery run down... it was just a damn reboot! I shut it down, and then couldn't power it up again (try and imagine THAT happening to you). It would be odd for the battery to be sucked dry all of a sudden...
I have a feeling that there's something else... maybe while shutting down something burned out in the power circuitry....? =S
No one ever heard of anything like what I'm experiencing? It sucks to be the only one!
Thanks for all the help so far, guys!
Click to expand...
Click to collapse
Never heard of that happening, but it's a possibility... Still, I would first attribute it to a bad battery and try that first
Sent from my Nexus S 4G
With a new battery (that works on another nexus S) still no luck. =(
I still can't find anyone with this problem. I feel like the unluckiest idiot on Earth.
I assume I can't get to download mode since I can't even get the phone to report it is charging (it used to do that even if off). Do you want me to try anything, though? I'm open to suggestions until Monday. Then I'm taking it to Samsung. Hope they can recover my pictures.
BTW, my receipt doesn't have the IMEI and a customer service rep told me I need it on the receipt or they won't give me free support. How can I get it with the phone off?
Regards and thanks to all who responded,
Nuno
nuno, if you cant power on even with a new charged battery, then it's a harware fault and nothing can me done... =o\
but thanks for the advice, i never thought about the data in sd card, i guess i should make some backups! =o)
nun
BTW said:
Look under your battery. IMEI should be printed on the sticker beneath. Good luck!
Click to expand...
Click to collapse
I've got the same problem: dead nexus s after a reboot. It says "no service" emergency call does not work. I tried pretty much everything like switching the battery, recovery mode, plug it in, etc. I even updated its image to the latest I've got access to. No luck. I'm already contacting samsung to get it replaced.
odd things can happen ... it sucks
igorgatis said:
I've got the same problem: dead nexus s after a reboot. It says "no service" emergency call does not work. I tried pretty much everything like switching the battery, recovery mode, plug it in, etc. I even updated its image to the latest I've got access to. No luck. I'm already contacting samsung to get it replaced.
Click to expand...
Click to collapse
Did you try flashing a different rom? Or radio/
I haven't experienced this myself but I'm very interested on what happened. Did you guys flash any custom ROMS? or Radios for that matter?
This looks very similar to what i have. I just got my nexus s GT-i9023, it doesn't boot into fast boot, recovery, download mode or normal. The most activity i have got so fare is when i take the battery out, put it back it, and try turn the phone on it will sometimes flash then do nothing. I have looked every ware. When i use "./platform-tools/adb get-state" it returns "unknown". Any help would be great.
What i think i did was this:
- Unlocked bootloader, this worked
- restart
- installed clockwork mod with fast boot, this worked
- wiped data
- wiped cache (correct me if i spelt that wrong, or anything else)
- flashed cyanogenmod, this got an error but i didn't notice it the first time and i can't remember what it was.
- flashed gapps, this didn't work, when i restarted the phone it said that the installer for gaps had quit.
- restarted
- flashed cyanogenmod again, this is when i noticed the error
- restarted, didn't change anything
- wiped data
- wiped cache
- flashed i9020t recovery, this http://forum.xda-developers.com/showthread.php?t=1061855 i think this is what stuffed it up because my phone is i9023
- wiped data after flashing, thats what it said to do, i thought it was strange but i went along with it.
- wiped cache
- reboot
- now doesnt work.
Take it to the store where you purchased and claim ignorance!